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QUEUING THEORY
[ CITATION Adl92 \l 1033 ] Queuing problems deal with the determination of the optimum number
of servers, efficiency of the servers, and the required number of service facilities. In a truck-
shovel mining operation, queuing theory can help suggest the optimum arrangement of trucks
and shovels or assist in the initial selection of trucks and shovels. Four major components
common to most queuing models as shown in figure 2.1 are: arrivals, queues or waiting lines,
service facilities and departures.
The determination of the number of service facilities and queue priorities which minimizes cost
is the waiting line optimization problem. A company can incur cost if it has idle severs (such as
shovels) or having too many customers (trucks) waiting to be served.