ORACLE BPO PROVIDER PROFILE

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functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of
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ITC INFOTECH
ORACLE BPO PROVIDER PROFILE

ITC Infotech, a global IT services company, is a fully owned subsidiary of

CORPORATE ADDRESS
ITC Infotechpark
18, Banaswadi Main Road,
Pulikeshinagar, P.O.
Bangalore 5, India
ITC Ltd. a US$5 billion diversified conglomerate. ITC Infotech has
established itself as a key player in the offshoring arena with the unique
advantage of having both domain expertise and astute business proficiency.
We engineer business solutions that address our customers pain areas and
couple this skill with robust offshore delivery capability and quality process
maturity.

+91. 80.2298 8331 -38 Converged focus of the top management and flexibility in relationship is part
of every strategic partnership we embark on. Best-of-breed talent, paired with
www.itcinfotech.com
global and multicultural flavor, makes us a cognizant and versatile
EMPLOYEES organization.
3200

SIZE Why Oracle?

Revenue (0809) US$120M Oracles cutting edge offerings support ITC Infotech in providing customers loyalty, marketing
& CRM solutions in an outsourced business process model. ITC Infotech along with its partner
REGIONS SUPPORTED
can also provide services in the areas of loyalty strategy and program design, rewards and
North America, Europe, South
fulfillment. Our focus is primarily on the retail, hospitality and travel sector(s).
Africa and Asia Pacific

What Solutions Do We Specialize In?

SOLUTIONS / OFFERINGS
End-to-end IT Solutions and
Services, CRM, Middleware, BI
/ DW Applications
INDUSTRY FOCUS
Banking, Financial Services &
Insurance (BFSI), Consumer
Packaged Goods (CPG), Life-
sciences, Hospitality,
Manufacturing, Media &
Entertainment, Retail, Travel,
Transportation & Logistics
CUSTOMER FOCUS
US$500M and above
We deliver end-to-end IT solutions and services to our customers worldwide. We integrate our
vast experience across industry sectors with world-class technology, and state-of-the-art
infrastructure to offer business-friendly solutions across Industries and Verticals. Our core
focus areas and key service offerings center around Customer Relationship Management
(CRM), middleware, business intelligence / data warehousing applications, and we leverage
Oracle as our premier provider.
Why Partner With Oracle?
A cross strategy has created the partnership opportunity - ITC Infotechs strategy to penetrate
the BPO market globally, and the Oracle BPO Loyalty & Marketing Program partner
recruitment. Oracle recognizes ITC Infotechs competence in Loyalty Program and marketing
solutions. It also understands ITC Infotechs capabilities to fulfill customer requirements in the
Loyalty Program process and IT outsourcing.

1
 ORACLE BPO PROVIDER PROFILE

What Are The Potential Benefits To Customers?

SAMPLE CUSTOMERS
The customer gets a single package, which is comprised of application platforms,
Finnair
customization and implementation, hosting, on-going IT support, key business processes like
KEY BENEFITS partner management, loyalty data analytics and call center and campaign management. In
Unique combination of addition, the customer get better time-to-market and customers can Go-Live with a pre-
domain knowledge & configured application in a relatively short time-frame.
technical skills around loyalty
& marketing across
industries.
ITC Infotechs Loyalty Getting Started
Center-of-Excellence
provides loyalty accelerators
With BPO Powered by Oracle, both customers and BPO providers benefit - customers can
to help reduce risk, cost, focus on their core business while taking advantage of a low-cost, low risk, high-flexibility
time-to-market and increase
BPO solution. BPO providers can maximize customer value, offer improved service levels at
business value on your
Oracle investment. lower cost, and meet the challenging and dynamic business goals of their customers and their
Successful global, leading own provider organization. For more information about ITC Infotech and BPO Powered By
Oracle partner for Siebel
Oracle, please visit http://www.oracle.com/bpo.
Loyalty & Marketing as well
as trusted Oracle
co-development partner.

CUSTOMER QUOTE
ITC Infotech has
demonstrated capability in the
right technology and domain
expertise required to support
our airline.
- Tom Kllstrm, Vice
President, eBusiness
Development, Commercial
Division, Finnair

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