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Journal on Chain and Network Science 2015; 15(2): 165-179 Wageningen Academic
P u b l i s h e r s
SPECIAL ISSUE: Responsible innovation in the private sector
RESEARCH ARTICLE
Abstract
Responsible innovation (RI) among technology-based start-ups has received little attention, while these firms are known
to operate on the edges of what is socially desirable or ethically acceptable. In this paper we develop a conceptual model
that captures the RI practices among 61 academic spin-offs and investigate how it affects the capacity of the firm to absorb
external knowledge to better the exploitation of the innovation. The findings indicate that potential absorptive capacity
is increased by both stakeholder engagement and social responsiveness, while realized absorptive capacity is moderately
increased through social responsiveness. Remarkable is the finding that the extent that sustainability practices resonate in
the start-ups operations does have a negative effect on the potential absorptive capacity. These results provide insight in the
way in which start-ups adopt a RI philosophy to their innovation process and help to better understand how they learn and
acquire external knowledge to increase the acceptance of their innovations. The findings provide clear recommendations
for entrepreneurs and policymakers in the field of entrepreneurship and innovation.
Copyright: 2015 V.E. Scholten and P.A. van der Duin. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which
permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Received: 26 May 2015/ Accepted: 8 October 2015
up trust and create a shared knowledge base (Aldrich (Cohen and Levinthal, 1990; Todorova and Durisin, 2007;
and Fiol, 1994; Temel et al., 2013). These strategies to Zahra and George, 2002). To get a better understanding
include stakeholders and anticipate and respond to them of how RI interacts with the accumulation of resources
http://www.wageningenacademic.com/doi/pdf/10.3920/JCNS2015.x005 - Friday, January 29, 2016 3:06:25 AM - Technische Universiteit Delft IP Address:131.180.99.123
with a view to the ethical acceptability, sustainability and and firm capabilities we attempt to unravel the underlying
societal desirability of the innovation (Von Schomberg, mechanisms of how start-ups benefit from RI and increase
2013), is what defines RI. Following this definition by their absorptive capacity.
Von Schomberg, an innovation strategy oriented towards
stakeholders can help start-ups to learn and gain external More specifically, we aim to have two contributions. The first
knowledge and translate that it, in order to better articulate contribution is on how an innovation governance approach
the opportunity (Pavie et al., 2014). These strategies to based on RI manifests itself within academic start-ups. This
better understand stakeholders, engage with them and answers to the call to get more empirical insights into RI
monitor related technologies, markets and interest groups, in the context of economic actors and in particular in the
may help the start-up to position the new technology and context of technology-based start-ups (Blok and Lemmens,
business proposition in the market (Cohen and Levinthal, 2015; Pavie et al., 2014). The second contribution aims at
1990; Lechner and Dowling, 2006). A responsible investigating the relationship between RI and absorptive
orientation on innovation may increase the interaction capacity. RI follows a transparent, interactive process by
with stakeholders; however, including stakeholders often which societal actors and innovators become mutually
also requires substantial resources such as time, financial responsive to each other (Von Schomberg, 2013), which
capital and human effort (Orlitzky et al., 2011). It includes may increase the extent the innovator, the academic spin-
the identification of relevant stakeholders, discussions and off in this study, better absorbs new external knowledge.
consultations with them, and monitoring their satisfaction
(King, 2007). While it is claimed that the success of The paper unfolds along the following lines. In Section 2 we
innovation increases (Husted and Salazar, 2006), so do review the relevant literature on RI and its association with
the costs of technology development as well as the time it absorptive capacity. In Section 3 we discuss the methodology
takes before the technology is ready for commercialization. and data collection, which is followed by Section 4 on
Especially technology-based start-ups, which have little analyses and results. In Section 5, we conclude and discus
financial resources and often focus on market entry, may the implications for theory and practitioners.
be reluctant to put their financial resources in engaging
stakeholders and articulating a sustainability strategy. Hence, 2. Theory
research can benefit from a deeper understanding of how
start-ups benefit from responsible innovation practices, e.g. The sustainability agenda, and especially the importance
how they consider regulatory, environmental and social of innovators and business leaders being responsible, has
pressures, and identify external knowledge that help to received increased attention (Maak, 2007; Pless et al., 2012).
become competitive (Delmas et al., 2011; McWilliams and Policy makers grabbed the concept of RI to give direction
Siegel, 2001). to their subsidy programs in research and innovation.
In 2011, the European Commission (2011) defined the
We follow these calls and in particular focus on new responsibility of organisations, which goes beyond
academic spin-off firms in an attempt to investigate the the compliance with rules and regulations. It requires
relationship between RI and absorptive capacity among that organizations should have an integral approach in
technology-based start-ups. In this paper, we continue the their business operations to maximize the creation of
reasoning by Zimmer and Zeitz (2002) who argue that shared value for owners/shareholders, customers, other
strategies of conformance and manipulation increases stakeholders and society at large. Especially it is emphasized
a start-ups legitimacy and in turn helps it accumulating that organisations should identify, prevent and mitigate
resources to operate, such as human and intellectual the possible adverse impact of their innovations. Managers
capital. In more detail, we draw upon the conception of who combine economic orientations with an extended
absorptive capacity, which determines the extent to which stakeholder orientation are considered to make decisions
organizational members are able to combine new external based on traditional morality and have strong concerns
knowledge with existing knowledge, and successfully exploit for others over self-interest (Jones et al., 2007; Waldman
it commercially (Zahra and George, 2002; Zahra et al., and Galvin, 2008). Hence, the business objective shifts to
2009). Absorptive capacity reflects the routines to acquire, optimizing the different values, such as economic, moral
assimilate, transform and exploit new external knowledge, and ethical values, and focus on achieving sustainable value
in order to build, maintain or renew other capabilities for business and society. Waldman and Siegel (2008: 119)
stress, however, that responsibility exists only if there is a have in the firm (Hart, 1995; Russo and Fouts, 1997). The
clear return on this investment. In particular, in smaller underlying argument is that more trust is a result of the
and start-up firms the focus is on the short term to survive environmental and social practices these firms adopt. To
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and find an market entry opportunity. However, researchers develop these practices, the firm often needs to innovate
have addressed that a deeper understanding of stakeholders or adopt new activities that are often developed in close
helps the firm to learn and gain new insights on how to relationship with clients, partners and stakeholders to
increase the acceptance of innovations (Zimmerman obtain new information and to align the new activities with
and Zeitz, 2002). Absorptive capacity is considered the the stakeholders interests. The inclusion of stakeholders
organizational capability to learn from external actors and to develop new activities makes it that the leaders of such
combine the knowledge they acquired with the current a firm are considered inspirational by followers (Sully de
knowledge they have and translate it into products that Luque et al., 2008). Although the sharing of knowledge with
can be commercialised successfully (Cohen and Levinthal, stakeholders is a challenge because of the diverging visions,
1990). Hence, this study aims to investigate how RI goals, motives and values of multiple stakeholders (Blok
manifests in technology-based start-ups and how it relates and Lemmens 2015), the increased reputation and social
to the absorptive capacity of these firms. approval of the firm increases its attractiveness as a partner to
collaborate with, which makes the exchange of complex and
We specifically focus on academic spin-offs, since these valuable knowledge more easier (Bundy and Pfarrer, 2015;
start-ups tend to focus on new and emerging technologies Hansen, 1999). Delmas et al. (2011) found evidence among
for which it is often unclear how stakeholders perceive and German chemical firms that when they are more proactive
accept the new innovation being developed. Therefore, we towards the environment in terms of environmental
believe it is imperative for these firms to adopt RI practices reporting, regulatory proactivity and operational progress
in order to be successful in the long run. also have higher levels of absorptive capacity.
Role of responsible innovation in recognizing The concept of CSR has been further developed in recent
entrepreneurial opportunities thinking of RI as a governance approach to innovation
where anticipating and gaining knowledge of possible
Absorptive capacity was initially conceptualized by Cohen consequences and building capacity to respond to them
and Levinthal (1990) and has received considerable is central (Stilgoe et al., 2013; Van den Hoven et al., 2012).
interest in organizational research (Lane et al., 2006). Firms In their article, Stilgoe et al. (2013) have articulated four
that have developed higher levels of absorptive capacity dimensions of RI based on a set of questions that have
seem to have a better understanding of customer needs emerged in public debates on what is considered important
in turbulent markets (Liao et al., 2003) and have higher for what scientists should ask themselves when conducting
firm performance (Kostopoulos et al., 2011; Chen et al., research in new areas of science and technology. These
2009). Absorptive capacity consists of routines to acquire, dimensions are anticipation, reflexivity, inclusion and
assimilate, transform and exploit new external knowledge, responsiveness. Anticipation reflects the extent to which
in order to build, maintain or renew other capabilities researchers are re-thinking the detrimental implications of
(Cohen and Levinthal, 1990; Todorova and Durisin, 2007; their work and assess their technology in order to be resilient
Zahra and George, 2002). Researchers distinguish between and re-shape the research agenda. Reflexivity means that the
two dimensions of absorptive capacity; first the potential researcher is reflecting on the activities and being mindful
absorptive capacity, which reflects the ability of a firm to that others may have a different perception of the activities
acquire and assimilate external knowledge (Fosfuri, and undertaken. Inclusion is the third dimension and reflects
Trib, 2008; Todorova and Durisin, 2007; Zahra and the extent to which stakeholders are included in the decision
George, 2002). The second dimension refers to the extent making process regarding the research agenda and its
to which a firm is able to realize commercial benefits from outcome. And responsiveness is the fourth dimension and
that knowledge and is related to the routines of knowledge indicates the extent to which researchers and organisations
transfer and exploitation (Zahra and George, 2002). respond to new knowledge as this emerges and to new
emerging perspectives, views and norms. These dimensions
The link between RI and absorptive capacity has been do not have strict lines that separate each of them but they
discussed from a corporate social responsibility (CSR) are more blurred (Stilgoe et al., 2013). Furthermore, the
perspective (Pelle and Reber, 2015). Researchers have four dimensions are explained in much detail and each is
investigated the effects of CSR for larger firms and found rich in the variety of techniques and approaches. Stilgoe
that a CSR strategy increases the trust that stakeholders et al. (2013) include both more static mechanisms such as
codes of conduct, compliance with regulation, certification Stakeholders may regard the firms as more proactive
and standards as well as more dynamic processes such as towards new technological, market and environmental
open innovation, horizon scanning, technology assessments developments and ascribe more value to its operations. The
http://www.wageningenacademic.com/doi/pdf/10.3920/JCNS2015.x005 - Friday, January 29, 2016 3:06:25 AM - Technische Universiteit Delft IP Address:131.180.99.123
and stakeholder engagement exercises. These dynamic reputation of the firm increases and stakeholders may be
processes are discussed by Stilgoe et al. (2013) in terms of more willing to collaborate with the firm and share their
a firms capacity to anticipate, gain and respond to possible experience and knowledge with stakeholders. This argument
consequences of the choices made regarding an innovation is rooted in the recourse-based view (RBV). According to the
process. The dynamic processes of RI are closely related to RBV, resources that are valuable, rare, inimitable and non-
the dynamic capability concept of absorptive capacity, which substitutable are considered to provide the firm with more
reflects the acquisition, assimilation, transformation and competitive advantage (Barney, 1991). One route how this
exploitation of new external knowledge. While both the competitive advantage comes about is because consumers
dynamic processes of RI and the dimensions of absorptive and stakeholders are more willing to collaborate with firms
capacity are about understanding external knowledge and that employ sustainable practices. These practices give an
the responsiveness to combine the external knowledge with additional social attribute to the products and services,
current knowledge, the concept of RI also includes the more which are considered, by consumers and stakeholders as
static mechanisms of codes of conduct, moratoriums and valuable (McWilliams and Siegel, 2001). Especially, when
adoption of standards and compliance with regulation. firms are engaging in new activities, the entrepreneur can
The dimensions of RI have mutually potential overlap as reduce the ambiguity by using practices such as certificates,
well as resonate with the concept of absorptive capacity. symbols, ideologies and specific languages that others
It also has a focus on the capacity of academics to absorb understand as more responsible (Pettigrew, 1979).
external knowledge and viewpoints and consider these in
the innovation and research activities, yet the dimensions These practices are also referred to as organisational
of RI also give clear directions for private organisations and cognitive legitimacy strategies (Aldrich, 1999) that will help
to reflect on the extent to which the innovation processes the new firm to link past frameworks of understanding via
these private organisations conduct can be considered narrative and identity development. These linkages to the
responsible. This is why we separate the RI processes as past frameworks will increase the new firms reputation and
developed by Stilgoe et al. (2013) into static mechanisms legitimacy that stakeholders address to the firm (Scholten et
and dynamic capabilities and investigate the mechanisms al., 2001). It brings about higher levels of recognition, trust
such as RI practices which influence the extent a firm has a and it improves communication with clients, partners and
capacity to absorb external knowledge. other stakeholders. More easier communication and trust
translates in easier transfer of deeper and tacit components of
Sustainability practices and absorptive capacity knowledge (Hansen, 1999). The firm will better understand
the stakeholders and accordingly can better understand the
Researchers have analysed how firms utilize resources with value of external knowledge and articulate the combination
the goal of securing and enhancing social legitimacy (Hart, of the new external knowledge with its current knowledge to
1995; Russo and Fouts, 1997). These studies investigated commercialise the new innovation. As a result, start-ups that
the effect of going beyond compliance by using technical put more emphasis on sustainability practices will increase
devices, such as standards, accreditation regimes, codes of their legitimacy and acceptance as more taken for granted.
conduct and other forms to coordinate and control their Stakeholders are more willing to communicate and deeper
operations (Callon et al., 2007). In their view, a compliance communication of tacit knowledge components is possible
strategy is where firms focus on a short term, ad hoc and which will help the start-up to acquire and assimilate the
often end-of-pipe approach to comply with existing external knowledge, i.e. increase the potential absorptive
regulation and social acceptance. Firms that go beyond capacity. In addition, when the start-up has transformed
compliance will focus more on prevention and adoption the external knowledge and combined it with its current
of a systematic approach that uses process innovations to knowledge, the firm may be better off to exploit it, since
improve the environmental and social impacts of their it has a better understanding of the stakeholders and can
operations (Russo and Fouts, 1997). Russo and Fouts (1997) better anticipate and respond to their needs. Hence, the
continue and argue that firms that adopt a strategy that goes use of sustainability practices will also help the start-up
beyond compliance probably need to acquire and adopt new to better exploit its new innovations and accommodate it
technologies to redesign their production processes. They among stakeholders, thus increasing its realized absorptive
will develop specific resources, technologies and operational capacity. This is why we argue that start-ups with more
practices, which are considered valuable to stakeholders. explicit articulation of their sustainability practices will
have higher levels of potential and higher levels of realized through stakeholder engagement, i.e. consultations and
absorptive capacity. These arguments lead us to our first discussions with stakeholders, firms may increase the
two hypotheses: likelihood that they will obtain more valuable external
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absorptive capacity).
The sample of spin-offs is drawn among the start-ups in the
Realized absorptive capacity reflects the activities of a firm YES!Delft incubator at the Delft University of Technology
to develop the new insights that emerge from the newly (The Netherlands). Within the YES!Delft incubator start-ups
acquired knowledge and combine it with the existing are selected before entry on a variety of criteria. These criteria
knowledge of the firm in order to exploit it commercially include that: (1) the main activity of the start-up should be
(Zahra and George, 2002). This further development of focused on recent technology advancement; (2) the business
acquired knowledge is the logical extension of opportunity proposition should be based on a scalable business model
identification (Ucbasaran et al., 2008). It often involves, (e.g. it should have potential for significant and non-linear
for instance, a feasibility study in which ideas are subjected growth); and (3) the founder(s) should spend their time full
to preliminary market testing, financial viability analysis, time on the start-up. In order to have a more homogenous
and feedback from business associates, and other forms sample we selected firms that were operating in three sectors.
of assessment (Corbett, 2005). If the business idea is The first sector is that of clean technologies and these firms
still considered viable after evaluation, the idea is further were mainly active in the development of alternative energy
elaborated and exploited in the commercial environment. sources. The health sector was the second sector and these
This leads us to consider that before the opportunity being spin-offs were developing new medical devices based on
identified through potential absorptive capacity of the firm, robotics and new materials. The third sector was that of ICT
the realized absorptive capacity is important to translate and these firms were mainly active in developing new social
it into commercial attractiveness. Therefore, we posit the media and data analytics. The data was collected using an
relationship between potential and realized absorptive online survey between February and March 2015. We send
capacity in terms of the following hypothesis: the principal entrepreneurs of the start-ups an e-mail with
a link to the online survey and asking them to participate
Hypothesis 4: Spin-off teams that have higher levels of in the research. The use of the main entrepreneur as the
acquisition and assimilation capacity (potential absorptive informant is in common with other entrepreneurial studies
capacity) will show higher levels of transformation and that have analysed firm resources and networks (Brderl
exploitation capacity (realized absorptive capacity). et al., 1992; Shane 2000). We therefore feel confident that
our respondents were sufficiently knowledgeable to provide
The hypotheses formulated above are depicted in a information about the resources and the external network
hypothesized model which is presented by Figure 1. This of the spin-off.
hypothesized model will be operationalized and tested
using multiple regression analysis in the following sections. In total we send the survey to the principal entrepreneur of
91 start-ups in the YES!Delft incubator of which 82 have
responded. Not every of the 82 responses did fill out the
questionnaire completely and for our analyses we had 61
usable cases, making an effective response rate of 74%. A
Sustainability
practices H1a Potential non-response analysis on firm age and sector showed that
H2a absorptive capacity the non-respondents did not significantly deviate from the
Stakeholder sample we used for further analyses.
engagement H3a H4
H1b Measures
Social
H2b Potential
responsiveness H3b absorptive capacity The measurement items were based on existing 7-point
Likert scales (1-strongly disagree to 7-strongly agree). A
Responsible complete list of the questions is provided in Appendix A.
innovation practices Absorptive capacity
compliance with regulation, certificates and standards. groups of people in society to get information that may affect
In developing the scales we used three indicators that are the acceptance of their innovation. Using 4 items, we tried
developed in previous research on sustainability practices, to identify the extent that they obtain information about
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stakeholder engagement and social responsiveness in the developments in the market and technology that may affect
context of innovation (Sharma and Henriques, 2005; their innovation development by consulting: (1) suppliers and
Orlitzky, et al., 2011; Russo and Fouts, 1997; Walls et partners; (2) journals, newspapers, government publications
al., 2011). The questions were asked from the principal and news media; (3) clients; and (4) societal groups. The
entrepreneur and we asked him or her to reflect on the third indicator is a measure for social responsiveness and it
practices and experience of the actual activities of the spin- is reflected by 5 items: (1) we collect intensively information
off. The first indicator measures the extent to which the about possible impacts of our innovation on the environment
start-up adopts sustainable practices in its innovation and and society; (2) we have articulated clear ethical norms and
business operations. We follow the concept of proactive values for ourselves; (3) we use certificates and credentials
environmental strategies based on the reasoning of Sharma although not strictly needed; (4) we put great value on moral
(2000) and Sharma and Henriques (2005) who defined responsibility for society; and (5) we put great value on social
these strategies as activities that reduce the environmental desirability for society.
impact of operations beyond the regulatory requirements.
These conceptualizations by Sharma (2000) are used in All the items that measured the RI practices were analysed
combination with a rating system that measured the with exploratory factor analysis using varimax rotation.
extent to which the firm adopts an environmental record Table 1 gives the results of the analysis after rotation. The
(Russo and Fouts, 1997). We transformed the items to analysis produced 3 factors that represented the three
the context of start-ups and used three items stating that indicators of RI. We also computed the reliability of each
sustainability is important and: (1) is stated clearly in our construct and for each of the constructs the Cronbach was
companys mission; (2) is clearly visible in our products satisfying and above 0.75.
and services; and (3) it is part of our operational processes
(i.e. certificates). We believe that when the start-up has The measures for potential and realized absorptive capacity
formalized sustainability practices in the mission, products are based on the four dimensions of absorptive capacity:
and certificates it makes the firm accountable and thus acquisition and assimilation reflect potential absorptive
reflects higher levels of sustainable practices. capacity while transformation and exploitation reflect
realized absorptive capacity. For the items of each dimension
The second indicator we used is stakeholder engagement we used existing items from Jansen et al. (2005), Szulanski
and reflects the extent the spin-offs is consulting various (1996) and Zahra et al. (2007). These measures are mainly
Table 1. Factor analysis for responsible innovation and entrepreneurial orientation measures.1
used in the context of larger incumbent firms and therefore or the dependent variable. For instance, older spin-offs
we slightly reformulated the question, such as replacing may grow more slowly than younger firms. Firm age was
units of the organization by the management team in measured as the number of years since the spin-off had been
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order to make them more applicable for academic spin- founded. Similarly, the firm size measure was included to
offs. Similar to the other constructs we analysed the items control for the extent that the spin-off is absorbing external
for absorptive capacity with factor analysis with varimax knowledge. Firms with more employees may acquire more
rotation and we found two main factors, which reflected diverse types of knowledge and may have more capacity
the potential and realized absorptive capacity. Although the to process that knowledge and assimilate it. Furthermore,
loadings were satisfying, one item, that captured the extent larger teams may also have more capacity to pursue the
that the founders consider the consequences of changing opportunities it identified, which may influence their level
markets demands in terms of new products and services, of entrepreneurial orientation. Moreover, larger firms may
loaded on potential absorptive capacity, while from earlier be more visible to outside audiences and act more cautious
studies we would expect this to load on realized absorptive not to put their legitimacy at stake. This may affect the extent
capacity. This might be due to the fact that we analysed start- they put emphasis on RI practices. Finally we included the
ups which often do not have existing products yet, compared various sectors that the spin-offs operate in, since the need
to the earlier studies, which dealt with established and to act more responsible may differ across the various sectors
larger firms. We also had to drop one item that dealt with of cleantech, health and ICT/media.
storing the newly acquired knowledge for future reference.
This item loaded on both factors and did not discriminate Sample characteristics
enough. The loadings of the items on potential and realized
absorptive capacity can be found in Table 2. The 61 spin-offs were distributed over three sectors (Table
3); cleantech (n=17), health (n=17) and ICT/media (n=27).
We also included several firm-level control variables in These are to a certain extent comparable with other studies
our analyses, these included measures for the industry among spin-offs in the UK and USA where biotechnology
sector that the spin-off is operating in (i.e. cleantech, and ICT/Media spin-offs were the dominant type of start-
health and ICT/media), the spin-off firms age, and firm up (Nicolaou and Birley, 2003; Shane, 2004), although at
size. These measures were included because theoretically Delft University of technology the focus on biotechnology
it can be argued that these control variables have a is relatively small compared to other universities. The
systematic relationship with the independent variables spin-offs in cleantech are, on average, somewhat larger but
Count Mean (SD) Mean (SD) Mean (SD) Mean (SD) Mean (SD) Mean (SD) Mean (SD)
n Fte years 7-Likert 7-Likert 7-Likert 7-Likert 7-Likert
CleanTech 17 9.1 (8.0) 4.8 (2.5) 5.3 (1.0) 3.1 (0.7) 3.7 (0.9) 4.7 (0.8) 5.1 (0.8)
Health 17 8.6 (13.4) 3.9 (2.3) 3.0 (1.5) 3.5 (1.0) 3.0 (1.2) 5.1 (1.1) 5.4 (0.8)
ICT/media 27 4.8 (4.2) 3.3 (2.3) 3.3 (1.6) 3.6 (1.0) 3.7 (1.2) 5.7 (0.9) 5.6 (1.1)
Total 61 7.1 (8.8) 3.9 (2.4) 3.7 (1.7) 3.4 (0.9) 3.4 (1.1) 5.3 (1.0) 5.4 (0.9)
1Fte = full-time employees; PACAP = potential absorptive capacity; RACAP = realized absorptive capacity; SD = standard
deviation.
Mean SD3 1 2 3 4 5 6
variables are 3.7 for sustainable practices, 3.4 for stakeholder found support for Hypothesis 3a, stating that higher levels of
inclusion and 3.4 for social responsiveness with each social responsiveness will increase the potential absorptive
having low standard deviations. The two variables for capacity of the spin-off (=0.328; P<0.05).
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Limitations and future research Bundy, J. and M. Pfarrer, 2015. A burden of responsibility: the role of
social approval at the onset of a crisis. Academy of Management
This study is an attempt to gauge the orientation of academic Review, 40(3): 345-369.
http://www.wageningenacademic.com/doi/pdf/10.3920/JCNS2015.x005 - Friday, January 29, 2016 3:06:25 AM - Technische Universiteit Delft IP Address:131.180.99.123
spin-offs towards RI and how it affects their absorptive Brderl, J., P. Preisendrfer and R. Ziegler, 1992. Survival changes
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and more strongly related to new insights regarding RI. The Review, 57(2): 227-242.
concept of RI is still emerging and a sound conceptualisation Callon, M., Y. Millo and F. Muniesa, 2007. Market devices. Blackwell
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lacking. With the measures we proposed in the present paper Carmeli, A., G. Gilat and D.A. Waldman, 2007. The role of perceived
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