Вы находитесь на странице: 1из 3

Er.

PERUMAL MANIMEKALAI COLLEGE OF


ENGINEERING
DEPARTMENT OF MECHANICAL ENGINEERING
GE6757 TOTAL QUALITY MANAGEMENT
TERMINAL TEST-1

DATE: 03 /08/2017 PART-A TIME: 3hrs


TOTAL MARKS: 100
ANSWER ALL THE QUESTIONS (10 x 2 =
20)
1. Why is quality required in products and services today?

2. How is quality defined in different perspective?


3. Write an example for Quality statement?
4. What are the elements of TQM?
5. List the various factors which contribute the frame work of TQM.
6. Draw the Juans three-role model and Quality Trilogy?
7. Explain PDCA with an example?
8. What is supplier partnering?
9. What is meant by customer retention?.
10. List the out any four benefits of employee involvement?
PART- B (5 x 16= 80)
ANSWER ALL THE QUESTIONS
11.(a) Describe Demings 14 points for the improvements of quality management? (16)
Or
(b)consider any one service organization of your choice and explain the various
dimensions of quality? (16)

12.(a) (i) Explains the PDCA improvement cycle in detail? (8)


(ii) Brief on employee empowerment? (8)
Or
(b) what is a team and explain the characteristics function of a successful team? (16)

13.(a)Discuss how quality council is structured in


(i) University academic departments (8)
(ii) manufacturing facility (8)
Or
(b)What is 5S explain its benefits in implementing in shop floor? (16)

14(a) what are the various avenues of measuring customer satisfaction? (16)
Or
(b) (i)explain with neat sketch the continuous improvement cycle? (8)
(ii)Write the seven steps procedure of strategic planning cycle? (8)
15(a)Discuss about the Maslows need hierarchy theory and herzerbergs two factor theory for
Motivation? (16)
Or
(b)Explain the following
(i) kaizen (ii) supplier rating and relationship development? (8+8)

PREPARED BY APPROVED BY

Вам также может понравиться