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Home > Help & advice > What you can & can't send with DHL

What you can and cant send with DHL See our reviews

What you can send Help & advice

The list is virtually endless, but here are a few examples: FAQs
Documents Collect Nectar points

Cameras Measuring & weighing advice

Phones What you can & cant send

Clothing Tracking a parcel

Terms & Conditions of Carriage
Fabric
Shoes
Photos
Passports
DVDs
Computers
Laptops
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You can drop your parcel off at
your nearest DHL Service Point,
What you cant send book a collection online or over
the phone. Which one is right for
The following items will NOT be accepted for carriage by DHL. This list you?
includes items which are prohibited for carriage by any law, regulation or
statute of any federal, state or local government of any country from, to or
Get a quote
through which the items may be carried. For international carriage there may
be additional prohibited items specified by the country of destination. DHL
may at its sole discretion refuse to carry other items not listed below.

Alcohol to other EU countries (sending alcohol within the UK is

permitted). Shipments containing alcohol to destinations outside the Find your nearest DHL
EU may be subject to local restrictions Service Point
All Samsung Galaxy Note7 and Samsung Note7 devices With over 1,200 DHL Service Points
Antiques, works of art and fine art with an individual value in excess located in high streets and retail outlets
of 5,000 across the UK, there is bound to be a
DHL Service Point near you.
Bullion (of any precious metal)
Cash (legal tender - bank notes, currency notes, coins) and travellers Find your nearest DHL Service Point
cheques
Clinical and / or biological samples (including but not limited to bodily
fluids and tissue samples)
Complete original and imitation firearms and firearm
parts (including rifle butts, trigger mechanisms, screws / bolts etc
which are manufactured for the sole purpose of creating a functional
firearm), ammunition, explosives / explosive devices
Dangerous / hazardous goods including but not limited to perfumes, Do you still have questions?
aftershaves, aerosols, flammable substances, dry ice, biological
substances, UN classified dangerous goods and any goods specified We will be happy to answer any
as such under International Air Transport Association regulations questions or concerns you may have.
(IATA), the Agreement on Dangerous Goods by Road ("ADR") or Please call us on:
International Maritime Dangerous Goods ("IMDG") regulations
Electronic cigarettes 0844 248 0828 *
Furs Our opening hours are 07:30 - 20:00
Human remains or ashes Monday to Friday and 08:00 - 14:00 on
Saturday.
Hunting (animal) trophies, animal parts such as ivory and sharks fin,
animal remains or ashes, or animal by-products and derived * Calls to DHL UK phone numbers
products not intended for human consumption, prohibited for beginning 084 cost 7 pence per
movement by the CITES Convention and/or local law minute, plus your phone companys
Illegal goods, such as counterfeit goods and narcotics access charge.

Jewellery, costume jewellery, watches and objects constructed of

precious metal and/or stones with a value in excess of 4,000 per
waybill
Laptop computers No more than 1 laptop computer per package.
Each package may not contain more than 1 lithium ion battery which
 must be contained within the laptop. No more than two packages per
consignment. The shipment must not exceed 5,000 per waybill
Lithium batteries
All lithium metal batteries. Lithium metal batteries are
generally non-rechargeable and contain metallic lithium
Loose lithium ion batteries. Lithium ion batteries do not
contain metallic lithium and are rechargeable. These include
power banks, USB chargers etc
Small electronic items, including mobile phones, containing
lithium ion batteries each package may not contain more
than 2 batteries which must be contained within the electronic
device. No more than 2 packages per consignment.
Live animals (including but not limited to mammals, reptiles, fish,
invertebrates, amphibians, birds, insects, larvae and pupae)
Loose precious and semi-precious stones (cut or un-cut, polished or
un-polished)
Pornography (whether in printed, film or digital format)
Tobacco, loose leaf tobacco products and pre-rolled cigarettes
Used car parts and engines only acceptable if all steps have been
taken to nullify hazardous residues

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