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Instructors Guide
Session 3
SESSION 3 - INSTRUCTIONS
It is important to read this manual and have a clear understanding of the contents, prior to the
start of training.
So it does not look like the typical classroom, arrange seats in a horseshoe
Flip chart at front of room
Have "If the employee hasn't learned" chart hanging up
Whiteboard
A whiteboard eraser
Two different colors of markers
This manual contains a complete outline for these training sessions. It is your guide on what to
say, what to write, techniques you should demonstrate, and even important things that you should
keep in mind throughout the training activities. The following will help you identify the various
types of materials.
TITLE Each section and subsection is labeled with a title, in CAPITALS, for
your reference.
TEXT The material should be presented in the order given to aid comprehension
and speed progress. You may change the wording to suit the teaching
situation - as long as you maintain the same general meaning.
[ ] Instructions inside square brackets are for you, the instructor. There are
four kinds of instructions:
MATERIALS TO MATERIALS TO
BE DISTRIBUTED HAVE ON HAND
5. Flip chart.
3-7 Practice Analyzing Job. a. Practice breaking down the jobs presented
by the two volunteers.
Discuss
Today marks the midpoint in this program.
Lets briefly review what we have covered
so far.
Ask
Question: Who can tell me what the
four main JI steps are?
Direct
[Have participants read from their cards -
(Job Instruction Card.)]
Read
A key element that we havent covered yet
is preparing the timetable.
Ask
Question: In terms or preparation what
is the most important thing to
accomplish?
Ask
Question: Why is this so important?
Direct
Lets look at your Job Instruction Card
cards.
Ask
Question: Which is probably most
critical to achieving ultimate success?
Ask
Question: How do we check to see if
the employ is really learning?
Read
Everyone, at some time or other, forgets
misunderstands, or slips up. This is why it
is necessary to provide follow-ups for
every job taught until the employee has
mastered the job.
Direct
Point to:
Read
During out conversation in Pre-Instruction
yesterday I mentioned creating a Planning
Timetable. Before you can begin practical
instruction you must determine the training
requirements for your section.
Read
A planning schedule or timetable is the
answer. Here is a quick and easy way to
make it.
Distribute
[Distribute the sample Planning Timetable;
read and fill in the information.]
Write
DATE: 07/21/04
Write
Next, he listed the various jobs done on his
line across the top of the sheet.
Write
Next, he listed the name of his team
members down the left side.
Read
Chris now considered what was the ideal
capacity for each of the jobs for which he
was responsible. This meant he had to
decide the ideal number of people capable
of doing the jobs satisfactorily - allowing
for rush periods, sudden team member
shortages due to absences, and any other
team member emergencies. He considered
each job in turn, making allowance for any
special jobs and periods which he knew
from experience may create difficulties.
Write
He indicated by a shaded circle, the jobs in
which each was already capable of doing.
Write
He made a note of the date in the
remarks column alongside Wendys
name
Read
Next he considered the
PERFORMANCE standard of his people.
He considered responsibility to quality
standards, safety and use of equipment and
any other aspects which may be applicable.
Was anyone responsible for: defective
product, inferior work, injuries, damage to
equipment, improper attitudes to other
teams or members and so on?
Write
He noted the inadequate skills - further
training - against Dannys name in the
remarks column of the timetable.
Write
Extra help would be needed on the final
test by December 1st. This is noted by an
asterisk under the final test column.
Review
People
Performance
Production
Review
You can now see how Chris planned
training so as to meet his production
requirements.
Read
Your situations will probably be entirely
different from this finish line example, so
lets review the method of making a
Planning Timetable. First, draw up your
sheet and identify it by: name, department,
date. Then list the headings to suit your
needs. Notice I said to suit your needs.
Chris was concerned with getting through
the work in his final assembly line, so these
jobs were his needs. The idea of the
Planning Timetable can be adapted to
different situations. For instance, if a
variety of jobs are done in your
department, you can follow Chriss
example. On the other hand, if you are
concerned with people who all do the same
Who is transferring
Who is new?
Who needs cross training?
Other?
Time delays
Quality issues
Other
Program changes
Process changes
Production increases
Seasonal factors
Ask
Question: Are there any questions at
this stage?
Read
Training is a critical responsibility of a
team leader. As a group, team
leaders/team trainers have to share in that
responsibility. Remember, Planning
Timetables are easy to make. They can be
kept up-to-date quickly and easily by
noting changes
Distribute
[Give the trainees some time to work on
the forms and answer any questions along
the way as needed.]
Read
First, let me explain how we are going to
conduct todays demonstrations. The
volunteer will come to the front, set out
the tools and materials needed for their
demonstration, and then prepare to start.
Distribute
[Give two checksheets to each person.]
Read
As you listen to the initial explanation, fill
in the job name as well as the names of the
two volunteers participating in the
demonstration. At Step 1, check each of
the items listed on the card. At Step 2, list
the Major Steps, Key Points, and Reasons
as the Instructor gives them on the
worksheet. At Step 3, check off the tryout
steps you see. At Step 4, use the same
procedure as for Step 1.
Read
At Step 2, remember to write not what you
think the Major Steps and Key Points are,
but what the person giving the
demonstration says they are, If you notice
that they have made a mistake or left out
something important, make a note so that
you can bring it up in the discussion which
follows. If you do not understand the
explanation or cannot write fast enough.
concentrate on the demonstrations.
Note
Ask the volunteer for the name of the
job.
DEMONSTRATION
Note
When finished thank the volunteer and ask
them to sit down. Tell the volunteer to
take the tools and materials with them.]
Discuss
Now that we have all seen the
demonstration, lets review it.
Note
[Be careful not to insert instructors
opinions; just get class members ideas.]
Note
Step 1 Discuss Step 1 errors and
omissions briefly.
Summarize
Summarize
Complete the 2nd demonstration.
Discussion following above guidelines.
Summarize
Read
The first step is demonstrating the new job.
The first time through, you merely describe
the procedure as you go. In other words,
you read the contents of the left hand
column of the Job Breakdown Sheet. The
second time through, you give the Key
Points, listed in the column to the right.
The third time, you give the Reasons for
each of the Key Points on the sheet.
Finally, the only thing left to do is make
sure that the employee asks you for
clarification on the points they did not
understand.
3-4.
Read
Now let us practice preparing a Job
Breakdown. (previous demonstrator)
, please come back up to the
front. Bring your tools and materials.
Bring your own Job Breakdown Sheet so
that you can write on the back.
Distribute
[Hand out Job Breakdown Sheets.]
Read
I would like you to watch how we
determine the Major Steps and the Key
Points. When we have found one, write it
down on your sheets.
Direct
[Direct the following questions and
statements to the volunteer.]
Read
Next, you enter the parts, the major items
that you will be dealing with.
Write
Read
Finally, you enter the tools, and other
materials required.
Write
Read
With these preparations complete, we are
now ready to fill in the two columns,
giving the Major Steps - those necessary to
the advancement of the job, and the Key
Points - information that makes the job
easier, safer, or more reliable
MAJOR STEPS
Direct
1. Have them do the job a step one a
time.
KEY POINTS
3-8 WRAP-UP
Read
By now you should realize proper
preparation and the four basic JI steps are
critical for more effective teaching.
Watching todays demonstrations and
participating in the discussion which
followed taught you what to look for when
you have to teach. You have also seen
Job Instruction Facilitators Guide - Session 3
31
that the more carefully you prepare, the
more effectively you can teach.