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and hanguet Management FourtH EDiTion Join us one we ot www.hospitality-tourism.delmar.cengage.com (sy IP . DAM (CU ALUM CNC FourtH Epition Anthony J. Strianese Pamela P. Strianese o%e DELMAR “oS CENGAGE Learning %, DELMAR CENGAGE Learning 2st Congr Lig AL IGMTSRSEVED opted fete ate srs sedis (evn seh lenge mvt recog, ‘areny gg png eb Garon ome neva emt Song ow einai cepts peter Seto 07 Ya he {ore ited Sa Cy Scot erect permet ring ana argue Maagersen Furth tion Atay Stine, Panel Sranre ‘ves Meidn. Cee Econ Stee uns Unt Cae Geran etre avrg Sots ein soe ‘ee si _ sect tec tthe ‘pein acco eta Cog tery Catone dnp FSET a || Sas eee Sa for pernsion overstate orp, abt ree ona wowcenegeconpemsios Faber ero quctoscbeemie | emaoneguetcegecom vay ones Cl Mone 200726790 ae san terastes097 oicaetieng eye. | smi atunstent mY tone : , nel Mirage Kt es nae ier pO} werxsiniey | entre ook 0 Cnr Onipeeraaisak | Dace 0 Coermetonacotiente | Ook 65 opamrbcewinge | Uk corpse akg poe fcr te ith Se esas tn ge nay Sr Ue fennel smog oi PART? en eg pos weet ney stints ‘oleracea vite coneln pc yo pats yeaa sero wens Ciresantwmcngtioneon nce theater PART 5. NED ene peemonste patted nn ne no ccna yea ane te ee reo ley Sy psa abr orea Sayan gees omar ae eeepc svete terns wees atau ‘Ecwtecm epee an epnwsnraonae ‘Printed inthe United States of America Won BIT IG IS 14 iy \ Foreword vii Preface xi Ackoowiedgments xi The Food Service Industry 1 Covoren couonen2 Coupes rarer 4 Coser The Importance of Serve 2 The Importance of Sanitation and Appearance 32 ‘Ses of Service ond Place Settings 56 Proper Guidlines for Service 87 The Spies of Semice 18 Dining Room Management 151 Cnrten 6 Teining the Serie Stoff to Sere the Meal 152 Carter 7 Organising the Dining Room to Accept Guests 195 CCaarten 8 Planning Reservations and Blacking Tables 218 CaaeTeR 9 Managing the Dining Experience 245 Banquet Management 275 Gren 10 The Banquet Busines andthe Bongut Manager 274 GAAP 1 Howto Book Functions 296 (unre 12 The Banquet Event Order 321 Charen 13 Managing the Funcion 331 Appendix 395 Anpendis 408 Glossary 408 Index 418 was five years old. My parents were having une oftheir 100-person, holiday cocktail parties at our house in Ballston Lake, New York. A ney knew that it wouid ne amusing ta have cei chikren passing hors oeuvres and drinks. They told my sister and me to smile, into

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