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For software version 1.16.3.

104
Document Part Number: 830-01723-14
February 19, 2010

MALC- XP-150A and Raptor-XP-150A


1.16.3.104 Release Notes

This document describes the MALC-XP-150A and Raptor-XP-150A


1.16.3.104 release and includes the following information:
General information, page 2
New Features, page 8
Known Issues, page 9
Upgrading or downgrading software, page 12
Bidirectional SFP software compatibility, page 15
Contacting Global Service and Support, page 15

This release note provides a summary of the new MALC-XP-150A and


Raptor-XP-150A features using the feature default settings and related
procedures.
For more detailed information and procedures, see the MALC-XP-150A
Hardware Installation and Configuration Guide, Raptor-XP-150A
Hardware Installation and Configuration Guide, and the ZHONE CLI
Reference Guide at:
http://zhone.com/support/manuals/
For firmware downloads, see the Support download page at:
http://zhone.com/support/downloads/

Zhone Technologies
@Zhone Way
7001 Oakport Street
Oakland, CA 94621
USA

Copyright 2010
Zhone Technologies, Inc.

1
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes

General information
This document describes important features, known issues, upgrading
procedures and other aspects of the MALC-XP-150A and Raptor-XP-150A
1.16.3.104 release.

MALC-XP-150A overview

The MALC-XP-150A platform provides a low-cost, high-density subscriber


access concentration in the Zhone Single Line Multi-Service (SLMS)
architecture.
The MALC-XP-150A is a next generation design that carries data, voice, and
video services over copper or fiber Fast Ethernet/Gigabit Ethernet (FE/GE)
uplinks from a compact 1U Broadband Loop Carrier (BLC). The
MALC-XP-150A supports 48 ports of ADSL2+ traffic and life-line POTS to
deliver high-definition, multiple standard definition video streams, high speed
data, and packet voice services to each subscriber.
The MALC-XP-150A can be deployed in Central Office environments,
outdoor cabinets, or controlled environmental vaults for remote terminal
applications.
The FE/GE Uplinks from the MALC-XP-150A enable network providers to
provision voice, data, and video services on a single platform and leverage the
existing infrastructure going to the Digital Loop Carrier (DLC) locations. The
MALC-XP-150A also supports standards-based Resilient Packet Ring (RPR)
configurations that provide cost-effective and bandwidth efficient traffic
management with the quality assurance and network resiliency of less than 50
millisecond restoration times.
Figure 1 shows the front MALC-XP-150A bezel and Figure 2 shows the rear
view.

Figure 1: MALC-XP-150A front bezel

lt l
au na
er /f io 1 2
at k k
w ag er lin lin
po di op up up
ra0703

Figure 2: MALC-XP-150A rear view

ALARMS ZHONE TECHNOLOGIES, INC


MODEL: MALC-XP
OPERATIONAL

N/O COM N/C


ADSL+POTS
25-48
POWER

PORT 3
+ - PORT 1

48VDC
ma0708

PORT 2 ADSL+POTS
2.5A 1-24
DIAG/FAULT T1 LINK 10/100 TEST TEST SERIAL
POWER ACCESS CONTROL

2 MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes


General information

Raptor-XP-150A overview

The Raptor-XP-150A platform provides low-cost, high-density subscriber


access concentration in the Zhone Single Line Multi-Service (SLMS)
architecture.
The Raptor-XP-150A can be deployed in Central Office environments,
outdoor cabinets, or controlled environmental vaults for remote terminal
applications. The Raptor-XP-150A is intended for restricted access locations
only.
The Raptor-XP-150A is a next generation design that carries data and video
services over DSL and Fast Ethernet/Gigabit Ethernet (FE/GE) lines. The
Raptor-XP-150A aggregates local loop traffic from a variety of media and
sends it to an upstream Fast Ethernet/Gigabit Ethernet device. The
Raptor-XP-150A supports 48 ports of ADSL2+ traffic and life-line POTS to
deliver high-definition, multiple standard definition video streams, high speed
data, and voice services to each subscriber.
The dual uplink from the Raptor-XP-150A enables network providers to
provision all classes of services in a single platform and leverage the existing
copper infrastructure going to the Digital Loop Carrier (DLC) locations. The
Raptor-XP-150A include models that support 600 ohm and 900 ohm POTS
splitters as well as Annex A support.
Figure 3, Figure 4, and Figure 5 show the Raptor-XP-150A front bezel, and
the Raptor-XP-150A rear view with and without splitters.

Figure 3: Raptor-XP-150A front bezel

lt l
au na
er /f at
io k
1
k
2
w g er lin lin
po dia op up up

ra0703
Figure 4: Raptor-XP-150A rear view without splitters

ALARMS ZHONE TECHNOLOGIES, INC


MODEL: RAPTOR-XP
OPERATIONAL

N/O COM N/C


ADSL+POTS
25-48
POWER

PORT 3
+ - PORT 1

48VDC
PORT 2 ADSL+POTS
ra0701

2.5A 1-24
DIAG/FAULT T1 LINK 10/100 TEST TEST SERIAL
POWER ACCESS CONTROL

Figure 5: Raptor-XP-150A rear view with splitters

POTS ALARMS ZHONE TECHNOLOGIES, INC POTS


25-48 MODEL: RAPTOR-XP 1-24
OPERATIONAL

N/O COM N/C


ADSL+POTS
25-48
POWER

PORT 3
+ - PORT 1

48VDC
PORT 2 ADSL+POTS
ra0702

2.5A 1-24
DIAG/FAULT T1 LINK 10/100 TEST TEST SERIAL
POWER ACCESS CONTROL

MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes 3


MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes

MALC-XP-150A and Raptor-XP-150A features

MALC-XP-150A and Raptor-XP-150A chassis


The MALC-XP-150A and Raptor-XP-150A chassis support:
Test access and test control
Alarm relay contacts to provide Central Office-based alarm monitoring
when there is a critical alarm or loss of power to the unit.

Subscriber ADSL/ADSL2+ interface


The MALC-XP-150A and Raptor-XP-150A support the ANSI T1.413 Issue
2, G.992.1 (G.dmt), G.992.2 (G.lite) and ITU G.992.5 ADSL/ADSL2+
standards.

Small Form Factor Pluggables (SFPs)


The MALC-XP-150A and Raptor-XP-150A uplink interfaces support several
types of FE/GE small form factor pluggables (SFPs) depending on the
protocol, fiber type, and distance requirements.

Fast Ethernet/Gigabit Ethernet uplink interface


The MALC-XP-150A and Raptor-XP-150A provide two high-speed Fast/
Gigabit Ethernet uplink interfaces including support for resilient packet ring
(RPR) networks, link aggregation, and high speed data applications.

IP and data support


The MALC-XP-150A and Raptor-XP-150A provide the following key data
services:
IP forwarding and routingincoming packets from an interface are
forwarded to the appropriate output interface using the routing table rules.
IP redundancy
Routed or bridged encapsulation.
DHCP servers for user IP address configuration and to setup DHCP relay.
Numbered or unnumbered interfaces.
Transparent bridging, VLAN bridging, intralinks, transparent LAN
Service (TLS) and hub
Type of Service (TOS) and Class of Service (COS) processing
IP Service Level Agreement (IPSLA)
Secure bridging
802.3ad Link Aggregation and LACP

4 MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes


General information

802.1w Rapid Spanning Tree Protocol

Management
The MALC-XP-150A and Raptor-XP-150A have two primary management
interfaces: a local craft RS-232 and 10/100 Ethernet. After establishing a
connection to the MALC-XP-150A or Raptor-XP-150A, administrators can
manage the device using the Command Line Interface (CLI), Web GUI,
SNMP, or ZMS.

Radius support
The MALC-XP-150A and Raptor-XP-150A support local and RADIUS
(Remote Authentication Dial In User Service) access authentication. The
MALC-XP-150A and Raptor-XP-150A can be configured for local
authentication, RADIUS authentication, or RADIUS then local
authentication. RADIUS users are configured with the Service-Type attribute
as Administrative-User or NAS-Prompt-User. RADIUS is used for only login
authentication, not severity levels.

POTS to VOIP voice services (MALC-XP-150A only)


The MALC-XP-150A provides POTS to VOIP voice services using either
SIP, SIP PLAR, MGCP, or H. 248 (MEGACO) protocols.

Serial (craft) interface


The MALC-XP-150A and Raptor-XP-150A provide an out-of-band RS232 D
serial (craft) interface for managing the unit. To access the serial port,
configure the terminal interface software with these settings:
9600 bps
8 data bits
No parity
1 stop bit
No flow control

10/100 Ethernet interface


The MALC-XP-150A and Raptor-XP-150A have a single 10/100 BaseT full
duplex Ethernet interface (ethernet1) for management traffic. This interface is
configured with the default IP address 192.168.10/1.24. Connect a PC to the
10/100 Ethernet port using a cross-over cable and create a route to this
interface for local device management. You can Telnet to the device or point
your browser to the IP address to access the Web GUI interface.

MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes 5


MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes

Managing the MALC-XP-150A and Raptor-XP-150A with Zhone Web


User Interface

The MALC-XP-150A and Raptor-XP-150A provide a Web User Interface


that can be used to configure, test, and administer the device.
The default login is admin and the default password is zhone.The default IP
address for the MALC-XP-150A or Raptor-XP-150A Web User Interface is
192.168.10.1.
To manage the MALC-XP-150A or Raptor-XP-150A using the Zhone Web
User Interface:
Default IP address
To access the device through the Web Interface Tool through the default
device IP address, either access the device through the console port or set
the IP address on the management PC to any address in the 192.168.10.0
subnet except 192.168.10.1. The IP address 192.168.10.1 is used as the
default address of the 10/100 management port on the device.
Configured IP interface
To access the device through the Web Interface Tool through an IP
address that is different from the default IP address/subnet, connect
directly to the device using the console port or an accessible Ethernet
switch/hub.
Delete the default autoconfig IP address and add the desired IP address. If
the new IP address is not compatible with the address of the management
PC, the connection to the device will be lost. Change the address of the
management PC to be compatible with the device address.
Using the Web Interface Tool, configure a default route to the
management PC. A default route must be created before the device is
accessible across subnets outside the default subnet.
zSH> delete ip-interface-record AutoConfig/ip

zSH> interface add 1-1-1-0/eth vlan 94 172.24.94.103/24


Created ip-interface-record ethernet2-94/ip

zSH> route add default 172.24.94.254 1

From a PC connected to the 10/100 or GigE port on the MALC-XP-150A


or the Raptor-XP-150A, ensure the IP address on the PC is in the same
subnet as the MALC-XP-150A or Raptor-XP-150A IP address. By
default, the IP address 192.168.10.1 is assigned to the 10/100 Ethernet
port (1-1-1-0/eth).

Note: A cross-over cable is required to manage the MALC-XP-150A


or Raptor-XP-150A from the 10/100 or GigE port.

6 MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes


General information

To launch the Zhone Web User Interface, in a browser URL address


space on the PC enter the IP address configured on the MALC-XP-150A
or Raptor-XP-150A.
The Zhone Web User Interface launches and displays the Login window
for the MALC-XP-150A or Raptor-XP-150A.

Note: The Web UI supports only Internet Explorer and Mozilla


browsers.

Figure 6: Zhone Web User Interface Login Screen

On the Login page, enter the user name and password. The default user
name is admin and the default password is zhone.
Click the desired menu to display the management options. For online
help, click the Help icon or product title in any window.

Note: To completely remove Web User Interface access, delete


the .tar file with the CLI command, del. For example del
malcxp5_http.tar.

MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes 7


MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes

NEW FEATURES

New features in 1.16.3.104


The MALC-XP-150A and Raptor-XP-150A 1.16.3.104 release contains the
following new features:
ADSL2+ cabinet mode, page 8
ADSL2+ line rate on PPPoE-IA signaling, page 8
For configuration information on these new features, please see the
MALC-XP-150A Hardware Installation and Configuration Guide or the
Raptor-XP-150A Hardware Installation and Configuration Guide.

ADSL2+ cabinet mode

Cabinet mode is supported on the Raptor-XP-150A and the MALC-XP-150A


and is usually employed in systems located in outside plants or street cabinets
which share the same binder group as ADSL services originating from the
CO. When enabled, the Cabinet Mode feature disables the use of all
downstream frequencies below ~1.1MHz.
While cabinet mode is beneficial in reducing the disturbances on adjacent
ADSL services from the CO, it does so by reducing the frequencies available
for ADSL services from the Raptor-XP-150A and the MALC-XP-150A. This
reduction of frequencies will diminish the overall rate and reach performance
of DSL services from the Raptor-XP-150A and the MALC-XP-150A.
Therefore, this feature should only be used in situations where the
Raptor-XP-150A and the MALC-XP-150A are adversely affecting the
performance of ADSL services from the CO, or when mandated by the
incumbent carrier in loop unbundling applications.

Note: For cabinet mode operations, the CPE device on the


connection must also support cabinet mode and be configured to
respond to a shift in frequencies used during link and line training
sequences.
If the CPE is not able to respond to shifts in frequencies during link
and line training sequences, it may take a long time, if ever, to
establish sync between the CPE and the XP DSLAM.

ADSL2+ line rate on PPPoE-IA signaling

PPP headend servers (also known as Broadband Remote Access Servers or


BRAS) authenticate and manage predominately DSL customers. TR-101
defines information which is entered into the packets when creating Point to

8 MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes


Known Issues

Point Protocol over Ethernet connection via an Intermediate Agent (PPPoE


Intermediate Agent).
PPP sessions take place two ways on the Raptor-XP-150A and
MALC-XP-150A. First using PPPoE-IA, the PPP intermediate agent snoops
PPPoE packets and inserts information as needed through user provisioning.
The second way is when PPPoA is enabled, the XP converts PPPoA sessions
that take place with the customer CPE, and initiates a PPPoE session with the
BRAS.
The PPPoE Intermediate Agent option is implemented by applying a bridge
filter to the bridge-interface-record of a bridge by creating a
packet-rule-record with the packetRuleType parameter set to
bridgeinsertpppoevendortag and the packetRuleValue set to the customized
string which identifies the circuit ID to be inserted into PADI and PADR
packets.
Another requirement in TR-101 specifies the format for ADSL upstream and
downstream rates and how they are added to the PPP packet Vendor Specific
Tag as sub-options 0x81 and 0x82, respectively.
When the bridgeinsertpppoevendortag packet rule is entered both upstream
and downstream ADSL line rate information is added into the PPP PADI and
PADR packets going to the server. This line rate information gives the
headend BRAS system visibility to individual line rates so that it can manage
the total bandwidth being forwarded to the line. To verify the line rate
information you can compare the line rate information displayed in the dslstat
command with the line rate information received at the BRAS, or by using a
packet inspection tool to confirm that the line rate data has been added to the
packets.

Known Issues
This section describes known issues in this 1.16.3.104 release.

Note: Do not start the WebGUI until the unit has completely booted.
The boot sequence can be verified through the CLI prompt.

General

Raptor-XP-150A allows services to be configured on Ethernet ports


configured with Link Aggregation.

SSH works when security is disabled.

s-tag or VLAN tag stripping fails for eth2 or eth3 linked at 10 Mbps or 100
Mbps.

MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes 9


MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes

RaptorXP linkagg if-translate when admined down still shows as up on


showline.

B/L: Bandwidth limiting does not work on egress traffic.

A MalcXP changed from a country that uses g711alaw to a country that uses
g711mulaw still shows g711alaw on the subscriber connection listing.

MalcXP Dest. MAC Swapping: traffic goes through even when an incorrect
MAC address is applied to bridge connections.
Workaround: Use correct MAC address format.

MalcXP command audit not available on XP system.

RaptorXP packetRuleValue under packet rule record dstmacswapstatic


accepts any value and there is no limit to number packet-rule provisioning.

MalcXP fatal seen when voice connections were deleted when call were still
active.
Workaround: Make sure calls are not active before deleting voice
connections.

Malcxp error msg "tnettask: IfSendVlanInfo: ip muxIoctl() EIOVLANINFO


failed" when provisioning conflicts with auto-config.

RaptorXP linkagg if-translate when admined down still shows as up on


showline.

Some SSH1 clients do not work. SSH2 clients should be used when creating
an SSH connection with the MALC-XP-150A and Raptor-XP-150A.

Bulk deletion of VoIP subscribers from ZMS may cause incomplete


de-provisioning.
Workaround: Delete one subscriber at a time.

bridge add command: although the help shows "txtd" and "rxtd" as legal
parameters for the Raptor-XP-150A, only the "td" parameter in the
downstream direction (from the XP toward the CPE) should be used instead
of "txtd" and "rxtd". The policing in the upstream direction (from the CPE
toward the XP) is currently not supported in the Raptor-XP-150A.
Workaround: In order to limit the rate in the upstream direction, use the DSL
train rate in the ADSL profile.

Multicast counters do not increase on RPR physical when running routed


video.

10 MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes


Web GUI

PVC statistics report 0 on PVC(s) passing traffic.

HUB: Use only a maximum of 2 ports in HUB mode in the MALC-XP-150A


and Raptor-XP-150A.

Alarm Contacts 3 and 4 are not supported by the device.

Ethernet octet statistics are currently not supported on the


MALC-XP-150A or Raptor-XP-150A

*Ethernet octet counter accuracy is wrong.

*Ethernet octet counters report 0 on MALC-XP-150A.

Ethernet octet counters report 0 on Raptor-XP-150A.

Web GUI
*LinkAgg is set to auto mode on this gigE port message is seen on console.

*linkagg operational status shows down.

RSTP, LACP, and Secure mode are currently not supported in Web UI on
MALC-XP-150A or Raptor-XP-150A

In the Web UI for the RaptorXP ipobridge ip no stats are available.

It is noticed that when the device is managed using WEBUI and ZMS
simultaneously and the profiles such as (bridge, hosts, voice connections) are
deleted using one or the other, there are dangling profiles left over in the
device.

Invalid default route shows up in WebGUI. Subnet route configured


172.0.0.0/24 --> 172.24.200.254.

ADSL physical performance statistics are incorrect for adsl performance.

Major RPR span down alarm does not show in WEBUI shelf LED's.

"iprec: IP rec not found" error message on retrieving IP, voice or bridge
interfaces.

Multicast packets statistics do not increment (Both ZMS & WEBUI).

No automatic refresh of file transfer status.

MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes 11


MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes

The video uplink bridge is displayed under data bridges.

It takes sometimes more than 30 seconds for WEBUI to display large tables.
During this time the webGUI becomes unusable.

Invalid fields on bridge statistics.

LED status does not show up on WEBUI status screen on device view.

Alarm Contact 3 and 4 should be removed from status view. These alarm
contacts are not supported by device.

Upgrading or downgrading software


This section explains how to back up configurations, upgrade, and downgrade
the Raptor-XP-150A or MALC-XP-150A software.

Backing up the configuration


To back up your configuration, use the dump command with the following
syntax:
dump network [host filename]
To back up your configuration to the network:
1 Create a file in the destination location of the TFTP server and make it
writable.
2 To save the configuration to a file on a TFTP server, enter dump network
with the IP address of the server and the filename where the configuration
will be stored. In this case, 192.168.8.21 mxp.cfg:
zSH> dump network 192.168.8.21 mxp.cfg

Upgrading system software higher than 1.4.1


Before upgrading the system software, create a restore file in the onreboot
directory at the /card1 level to save your current system configuration in case
you need to revert to a previous release.
1 To create the onreboot directory if one does not already exists in the /
card1 directory, back up the current configuration file to the onreboot
directory, and return to the /card1 directory, enter:
zSH> mkdir onreboot
zSH> cd onreboot
zSH> dump file restore
zSH> cd..

12 MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes


Upgrading or downgrading software

This is the file used to restore the system configuration or revert to a


previous release. The restore file can be validated using the restore
validate <filename> command.

Note: The restore filename is reserved for the backup and restore
process and should not be used outside of this process.

2 To copy the new system boot image software to the flash memory with
image download, enter the following with malc5xp.bin or raptorxp5.bin
as the .bin files:
zSH> image download 192.168.8.21 malcxp5.bin
192.168.8.21 is the TFTP server, and malcxp5.bin or raptorxp5.bin is the
name of the file of the earlier version of software.
To access the Web UI for the MALC-XP-150A or the Raptor-XP-150A
you need to download the malcxp5_http.tar or the raptorxp5_http.tar file
into the /card1 directory:

Caution: When performing a software upgrade, you must


download the corresponding http.tar file into the /card1 directory.
When performing a software downgrade, you must go back to the
http.tar file associated with that previous version of the software
and download that corresponding http.tar file into the /card1
directory.

zSH> file download 192.168.8.21 malcxp5_http.tar


malcxp5_http.tar

where 192.168.8.21 is the host server, and malcxp5_http.tar or


raptorxp5_http.tar is the name of the software image.

Note: Both the software image and the malcxp5_http.tar or


raptorxp5_http.tar file must be in the same directory, /card1.

3 To reboot the system with the new configuration, enter systemreboot:


zSH> systemreboot

The system reboots with the new configuration. This may take several
minutes to complete.
After the system is rebooted, the Web UI will be available in the Web
browser at the IP address you downloaded the .tar file into:
http:// 192.168.8.21

Note: After upgrading, if you are using ZMS, perform a full config
sync to ZMS.

MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes 13


MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes

Downgrading the software


For unplanned downgrades, contact Zhone GSS before preforming the
downgrade procedures.
The procedure to downgrade the software version and the http.tar files is
identical to the upgrade procedure, except the system boot image is the older
release in the image download and file download syntax:
zSH> image download 192.168.8.21 [old image]
1 Back up your configuration using the dump command. The command
uses the following syntax:
dump network [host filename]
To back up the configuration to the network:
a Create the file in the destination location of the TFTP server and
make it writable.
b Save the configuration. The following example saves the
configuration to a file named malcxp.cfg on the host 192.168.8.21:
zSH> dump network 192.168.8.21 malcxp.cfg
2 Download the earlier version of software to the flash memory using the
image download command. For example:
zSH> image download 192.168.8.21 malcxp5.bin
where 192.168.8.21 is the TFTP server, and malcxp5.bin is the name of
the file of the earlier version of software.
3 Download the http.tar file.

Caution: When performing a software upgrade, you must


download the corresponding http.tar file into the /card1
directory. When performing a software downgrade, you must go
back to the http.tar file associated with that previous version of
the software and download that corresponding http.tar file into
the /card1 directory.

zSH> file download 192.168.8.21 malcxp5_http.tar


malcxp5.bin

where 192.168.8.21 is the host server, and malcxp5_http.tar or


raptorxp5_http.tar is the name of the software image.

Note: Both the software image and the malcxp5_http.tar or


raptorxp5_http.tar file must be in the same directory, /card1.

4 Erase the previous system configuration and restore the factory default
settings of the newly downloaded software:
zSH> set2default
5 Restore the configuration that was backed up using the restore network
command. For example:

14 MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes


Bidirectional SFP software compatibility

zSH> restore network 192.168.8.21 malcxp.cfg

Note: After upgrading, if you are using ZMS, perform a


full-config-sync to the ZMS.

Bidirectional SFP software compatibility


Customers using bidirectional GigE SFPs from Formerica Optcom whose part
numbers are BIDI-1349-2160-006 and BIDI-4913-2160-006 (Zhone
correspondent model numbers SFP-GE-BX-1310-SLC and
SFP-GE-BX-1490-SLC) with software release 1.15.1 or earlier, who intend to
upgrade to software release 1.16.2 or later, must ensure both devices in the
ends of the single fiber connection get upgraded in the proper order detailed
below or else the subtended nodes might get unreachable.
Assuming there is an aggregating device and one or several aggregated
(subtended) devices, the aggregated (subtended) devices must be upgraded
first and rebooted with new software before the aggregating device is
upgraded and rebooted. Failure to do so will prevent the aggregated
(subtended) devices to link which might require local device provisioning
unless a separate out-of-band management network is available.

Contacting Global Service and Support


Contact Global Service and Support (GSS) if you have any questions about
this or other Zhone products. Before contacting GSS, make sure you have the
following information:
Zhone product you are using
System configuration
Software version running on the system
Description of the issue

Technical support

If you require assistance with the installation or operation of your product, or


if you want to return a product for repair under warranty, contact GSS. The
contact information is as follows:

E-mail support@zhone.com
Telephone (North America) 877-ZHONE20
Telephone (International) 510-777-7133
Internet www.zhone.com/support

MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes 15


MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes

If you purchased the product from an authorized dealer, distributor, Value


Added Reseller (VAR), or third party, contact that supplier for technical
assistance and warranty support.

Service requirements

If the product malfunctions, all repairs must be performed by the


manufacturer or a Zhone-authorized agent. It is the responsibility of users
requiring service to report the need for service to GSS.

16 MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes