LSU VISITOR CENTER

Customer Service FAQs

and resources to answer them!

General Greetings
A family/student without a book bag walks in.
Stand and say: Hi, welcome to LSU! Are you here for a tour?

An adult in business clothing walks in.

Stand and say: Hello, welcome to LSU! How can I help you?

Daily Tours
Yes, Im here for a campus tour.
Fantastic! What is your name? I can go ahead and get you checked in!
[Hobsons -> Events & Trips -> Starts on -> Today -> Search -> Daily Campus Tour
(choose proper time) -> Hosting Tools and find their name OR Hobsons -> mark as
Attended]
Be sure you entered the code you received in your confirmation email at the pay station
to park for free!

I didnt enter the code at the meter station. How do I do that?

You will need to validate your parking using the parking code <CODE #>. From the
payment screen of any pay station, enter space number and press OK. Select VALIDATED
PARKING, and select the amount of timethe tour itself will last about 2 hours. The
system will prompt you to ENTER CODE and press OK. Upon validation, a receipt will
print showing the amount paid as $0.00.

I dont remember getting a confirmation email. Am I registered?

We can check on that for you!
[Hobsons -> Events & Trips -> Starts on -> Date Range (date they want in
both fields) -> Search -> Daily Campus Tour (choose proper date/time) -> Hosting
Tools and find their name OR Hobsons -> Contacts Search/New -> look for their
name]

If registered: Weve got you covered! Well go ahead and check you in. Did you
park at a metered space? [Refer to instructions above to help them park for free.]

If not: See if they are registered under another name or family members name.
If not, see if there is room for another guest. Register them if there is, and if
there is not, offer them a self-guided tour packet.
Were here for a tour, but the Visitors Center parking lot is full!
There is more metered parking at the Union Square Parking Garage. It is just a short walk
from there to the Geaux Center in the Student Union, where your tour will begin. If you
are using a GPS navigation system, enter the intersection of East Campus Drive and
Raphael Semmes Road as your destination, or use the GPS coordinates 30.413039, -
 91.174646. Be sure to enter the code you received in your confirmation email at the
meter stations to park for free!

Where do I go for the tour?

Tours begin in the Geaux Center, which is located on the ground floor of the Student
Union. An LSU Liaison will be happy to escort you there!

If a group has just left with the Liaison: They just left with a group of visitors. Until they
return, feel free to look around or relax in a seat, and theyll be back shortly!

How long are tours?

Our daily Gold tours are about two hours long. Gold tours consist of an immersive visit
experience led by both current LSU students and staff that includes a walking portion of
the tour as well as a shuttle ride through campus.

I want to tour Tiger Stadium. Will we go there?

We do not, but we do visit Mike the Tigers habitat across from the stadium. There is also
a 360 degree virtual tour of each facility available at www.lsusports.net!

Will we get to tour a dorm during the tour?

While our office does not offer tours of residence halls, the Department of Residential
Life offers tours of residence halls Monday through Friday at 10:30 a.m., 1:30 p.m. and
3:00 p.m. tour out of Grace King Hall. No reservation is required.

Im going to need a school excuse. How do I secure one?

We have a standardized school excuse form that we offer to each of our tour guests when
they check in for the tour. We can also have a staff member sign any documentation that
your school requires at the conclusion of the tour.

I want to talk to a specific department. How can I do that?

You can learn more about specific majors at www.lsu.edu/majors. You are welcome to
contact your Senior College for a visit or more information. Further info can be found on
this sheet.
[Offer a Senior College contact sheet & circle the college theyre interested in.]

I have an appointment with a specific department after my tour. How do I get there?
Each Visitors Guide has a map in the center. Let me show you how to get there!
[Offer them a Visitors Guide and draw the best route to their destination in pen.]

Adult Visitors
Im here for a meeting with [insert name/department/building here]. Where do I go?
Great! Let me show you where that is. Ill also give the person youre meeting a call and
let them know you are on your way.
[Offer them a Visitors Guide and draw the best route to their destination in pen.
Write down the visitors name and their contacts name for your records. As they
leave, look up their contact persons information in the Staff Directory and let
them know the guest is on the way.]
Group Tours
I have a large school group here. Where do we go?
Turn right out of this parking lot and proceed down Dalrymple Drive, then take a left onto
Tower Drive. You can unload the tour guests in front of Memorial Tower, where an LSU
Liaison will meet them. The buses should then proceed through the loop in front of the
Union. From there, they will turn right on Highland Road, then turn right onto Nicholson
Drive Extension. Next, turn right onto Nicholson Drive and turn left onto Skip Bertman
Drive. Immediately after crossing the railroad tracks, park all buses in the Remote Shuttle
Lot located on the right.

How long is a group tour?

The walking tour will take an hour, and if youve requested an info session, that will last
about 30 minutes.

Where can we eat on campus? What if we brought our own lunches?

Lunch is not provided by LSU, but there are numerous locations where your group can
enjoy a meal on campus. We encourage groups to contact LSU Dining at (225) 578-6642
to make arrangements. See their website for more info: www.dineoncampus.com/lsu/.
If you wanted to brown bag your lunch, you can, but you are not allowed to bring outside
food into a university building. Your group will have to eat outdoors on the Parade
Ground or in the Greek Amphitheatre, or on the bus if it rains.

Will we get to tour a residential hall?

We do not include a Campus Housing stop in our tour, but you are welcome to call
(225) 578-0565 and speak with Danielle Dreeszen with Residential Life to set up a visit.

We are late for our group tour. What now?

We handle this on a case-by-case basis depending on what tours are happening for the
day and the class schedules of our student tour guides. We usually can accommodate
moderate tardiness, but worst case scenario, we can give you a self-guided tour packet
and a fun scavenger hunt to accompany it.

Admissions and Financial Aid

Im visiting today, and I have a question about my application.
You can drop by Pleasant Hall between 8 and 4:30 to speak to an admissions counselor in
person. Or, you can contact admissions at 225-578-1175 or via email at
admissions@lsu.edu.

My mom is in TX, my dad lives in LA, & I go to boarding school in NC. Do I qualify for residency?
Residency determination is a very complex process. To ensure that you receive the most
accurate information about your situation, please contact Residency Officer Shannon
Lamar at slamar@lsu.edu, or stop by Pleasant Hall between 8 and 4:30 to speak to an
counselor while youre with us today.

I have a question about [insert literally any financial topic- TOPS, scholarships, tuition, etc.].
Your best bet is to speak to LSU Financial Aid. You can drop by Pleasant Hall between 8
and 4:30 to a financial aid counselor in person. You can also contact them via email at
financialaid@lsu.edu or call 225-578-3103.
Younger Visitors
My K-6th grade aged child and I are here on campus today. What should we do?
There are a lot of fun options for our youngest Tigers! We are happy to offer you a self-
guided tour packet and scavenger hunt to accompany it.
[If they say yes to this, print these documents and offer them a Visitors Guide.]
Additionally, there are several museums on and around campus that your child might
enjoy.
o The LSU Museum of Natural Science houses the original Mike the Tiger mascot
and offers several educational programs
o The LSU Textile and Costume Museum has educational exhibits regarding
Louisiana Culture through fashion.
o The Jack and Priscilla Andonie Museum features LSU athletics artifacts and
memorabilia.
[If they are interested in visiting any of these museums, offer them a
Visitors Guide and draw directions to the location on the map in pen.]

Kickoff
Im here for Kickoff. Where do we go?
Parking for all Kickoff LSU guests is free in the Union Square Garage. When you arrive at
the garage simply tell the parking officer at the entrance that you are here for Kickoff
LSU and they will issue you a parking pass for the duration of the event. If youre using a
GPS navigation system, enter the intersection of East Campus Drive and Raphael
Semmes Road as your destination, or use the GPS coordinates 30.413039, -
91.174646.

I think I registered for Kickoff but Im not sure.

We can check on that for you!
[Hobsons -> Events & Trips -> Starts on -> Date Range (date they want in
both fields) -> Search -> Whatever Kickoff They Asked About -> Hosting Tools and
find their name OR Hobsons -> Contacts Search/New -> look for their name]

If registered: Weve got you covered! You can head to the table that corresponds
with your last name in the Union and theyll have a nametag waiting for you.

If not: See if they are registered under another name or family members name.
If not, direct them to check in at the non-registrants table at the Union.

Tell me about the agenda/school excuses/lunch/accommodations/etc.

Let me check the Kickoff LSU FAQ page to see if I can find out more about that!

If the answer is there: Reiterate the answer and remind them that while theyre on
campus, they can ask anyone holding a Tiger Team sign for directions or instructions.

If the answer is not there: Let me check on that. [Call the Kickoff HQ line: 225-223-9551]
Mike the Tiger
Im here to visit the new tiger! Where do I go?
Check his social media to make sure he isnt inside for any reason.

If out: Its a great day to meet Mike VII! Let me show you where his renovated habitat is.
[Offer them a Visitors Guide and draw the best route to their destination in pen.]

If inside: It looks like Mike is inside today. You can check out his Facebook to see when
hes back out at www.facebook.com/MiketheTiger. In the meantime, would you like a
self-guided tour to check out other features on our beautiful campus?
[If they say yes to this, print one and offer them a Visitors Guide as well.]

Tell me about the new tiger.

Mike VII is [insert age here] years old. He was rescued by [insert tiger rescue name here]
and came to LSU in [June?]. He is a Bengal[-mix?] tiger.

Does Mike like living at LSU?

Oh yes! Mikes habitat underwent major renovations before his arrival, making it an even
more comfortable environment for him. The tiger habitat and LSUs animal care plan are
licensed by the USDA. The facility, tiger and animal care program are inspected annually
to ensure that the facility and the program are in compliance with the Federal Animal
Welfare Act and other USDA policies and guidelines. LSU is committed to worldwide tiger
conservation and hopes to raise awareness about the dwindling live tiger population and
the plight of tigers kept illegally in captivity in the U.S.

What does Mike eat?

Weekly, Mike eats 175 pounds of food. Mikes food is a formulated zoo carnivore diet,
which consists of two varieties of beef and all the necessary vitamins and minerals to
maintain Mikes ever growing needs.

I like Mike! How can I learn more?

You can follow Mike on social media to keep up with himhe has a Facebook page
(www.facebook.com/MiketheTiger), Twitter (@MiketheTiger) and Instagram
(@MiketheTiger_LSU). You can also visit http://www.lsu.edu/miketiger/ for more info.

When they ask a question you dont know the answer to

Im not sure. Let me consult with my supervisor.