ReAnna Higgins

The Shelf-ish Librarian

Education:
2017 Arizona State University Tempe, Arizona
o Currently Enrolled/ Bachelor of Arts in Education
2010 Del Mar College Corpus Christi, Texas
o No Degree Obtained / Field of Study-Theatre
2006 Sinton High School Sinton, Texas
o Obtained Diploma

Qualifications:
Exceptional workflow management/ Detail Strong verbal and written communication skills
oriented Proven ability to work independently with little
Strong problem solving aptitude supervision
Leadership & Management experience Proficient with Microsoft Office Suite

Professional Experience:
Wells Fargo Bank Phoenix, Arizona
Loan Document Specialist 3 10/14-Present
Inbound Sales Specialist 06/12-10/14
Interim Team Lead 03/14-07/14
Interim Loan Underwriter 05/13-9/13
Addressed customer and team member concerns, demonstrated empathy and resolved problems on the spot.
Originated, reviewed, and processed customer loan proposals.
Provided accurate and appropriate information in response to customer and team member inquiries.

Cosmopolitan Medical Communications Glendale, Arizona

Medical Communications Specialist 11/10-06/12
Responsible for taking and dispatching messages for various medical and commercial accounts.
Effectively managed a high volume of inbound and outbound customer calls.
Provided accurate and appropriate information in response to customer inquiries.
Gathered and verified all required customer information for tracking purposes.

Del Mar College Drama Corpus Christi, Texas

Costume Production Crew Manager 08/08-02/10
Costume Shop Assistant 08/08-02/10
Stage Manager 12/08-01/10
Responsible for overseeing workers and managing production of costumes for the show.
Wrote shop schedules & goal plan, ensured student workers achieved set goals.
Responsible for overseeing actors and crew and conducting general run of the show from backstage.
Partnered successfully with various theatre departments (set, lights/sound, costume) to produce multiple shows.

Corpus Christi Housing Authority Corpus Christi, Texas

Tutor/Mentor, 09/2007 - 04/2008
Assisted 3rd and 8th grade students in an after school tutoring program based in a low-income government
housing complex.

Sinton Public Library- Sinton, Texas

Circulation Desk Clerk 09/05-02/07
Responsible for accurate shelving, checking books/ materials in and out, general Library maintenance and
fine/fee collections.
Maintained up-to-date records at all times.

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Last Updated: 29 August 2017