CHAPTER-1

INTRODUCTION

1
1.1 OVERVIEW OF THE INDUSTRY

The pulp and paper industry comprises companies that use wood as raw material and produce
pulp, paper, paperboard and other cellulose based products. India is producing about 15-16
million tonnes of paper/board per annum with over 700-800 paper mills.

Compared globally, this figure is still very low owing to shortage of fibrous raw material. Per
capita consumption of paper in India is 9 kg ,whereas in the developed country like USA it
counts to 250 kg . The global average figure is 58 kg.

So there is ample of scope for growth of this industry.

1.1.1.Market Of The Industry

1. The paper industry in India has become more promising as the domestic demand is on
the rise.
2. Increasing population and literacy rate, growth in GDP, improvement in
manufacturing sector and lifestyle of individuals are expected to account for the
growth in the paper industry of India.
3. The per capita consumption of paper is increasing by at least 1.5 % an is currently
12kg where as in developed countries its up to 350 kg.
4. An increase in consumption by one kg per capita can potentially increase annual
paper demand by a million tons
5. The paper industry in India is expected to grow at the CAGR of around 9.6% during
2012-2017, which will make the revenues of paper industry of India to reach up to
USD 11.83 Billion by 2017
6. Paper is used for various purpose such as :

Writing paper
Packaging paper
Tissue paper
Newsprint

2
1.1.2.Order Cycle

Quality
Order check
Material Packed

Recvd

Dispatched
Accounts dept Material prepared

Supply chain production

team manager

1.1.3.Manufacturing Process

3
1.1.4.Paper Industry In India

4
1.2 HISTORY OF THE ORGANIZATION:-

1. In 1889, organization was started as Anmol Polymers Pvt Ltd.

2. In 1991, organization was divided with Raghav industries products.
3. Founder of an organization is Mr Arvind Sharma.

4. Mr. Arvind Kumar Sharma a technocrat started Paper Chemicals business in the
year 1987 and established a company in the name of M/s. Anmol Chemical
Industries.

5. Anmol Group of Companies was started by Mr. Arvind Kumar Sharma in the year
1991. It started in a humble way with the manufacturing of various chemicals related
to Pulp & Paper Industry. At present it consists of the following companies :

M/s. Anmol Polymers Pvt. Ltd.

M/s. Raghav Industrial Products Unit-I
M/s. Raghav Industrial Products Unit II
M/s. Anmol Multi Exports
6. The groups turnover at present is approx Rs. 120 crores.

1.2.1.Hierarchy Of The Company:-

There are 5 directors in an organization:-

Mr Arvind Sharma
Mr Anurag Sharma
Mr Sanjeev Sharma
Mr Sagar Sharma
Mr Shiva Sharma
There are 100 customers of the company.
There are 20 major products in the company.
No. Of employees in the company are near around 100.

5
1.3 COMPANY PROFILE

ANMOL GROUP OF COMPANIES is first generation technocrat promoted enterprise,

having multi location manufacturing facilities. This leading Pulp & Paper specialty chemical
manufacturing company was started by Mr. Arvind Kumar Sharma. In a period of two and a
half-decade of its establishment, the GROUP has made rapid strides in the manufacturing &
marketing of specialty chemicals and is enjoying a major market share of these chemicals in
India. ANMOL is well competing with multinationals both in quality and services.
ANMOLs excellent relationship with customers has proved an asset to the ever growing
reputation, resources and ascent of the company. We have an excellent and highly
efficient marketing network consisting of some 40 technical person. The company is having
among its clients almost all the renowned Indian Pulp & Paper manufacturing units like M/s.
Ballarpur Industries Ltd., M/s. Tamil Nadu Newsprint & Paper Ltd., M/s. Rama Newsprint &
Paper Ltd., M/s. J.K Paper Ltd., M/s. Century Pulp & Paper, The Andhra Pradesh Paper
Mills, The West Coast Paper, M/s. Khanna Papers Ltd., M/s. Naini Paper, M/s. Chadha
Papers Ltd. & M/s. Orient Paper Mill etc. and at present we are supplying pulp & paper
chemicals to more than 100 Paper Mills in India and abroad. The turnover of the company
has increased two and a half fold in the last four years, being at present approximately INR
700 millions. ANMOL has made successful entry in the overseas export market and is
presently concentrating in Nepal, Bangladesh, East Africa and Philippines.

ANMOL is providing specialty chemicals for various solutions to Indian Pulp & Paper
Industry. ANMOLs chemicals and services cover the entire spectrum of Pulp & Paper
making processes. ANMOL is providing chemicals and services for Cooking Additives,
Sizing Chemicals, Wet Strength Resins, Dry Strength Resins, Defoamers, Stickies and
Pitch Control Programs & Bleach Boosting Enzymes, Refining Enzymes, Deinking
Enzymes, Starch Viscosity modifying enzymes, Binders and Dispersants for coating color.

To achieve its goal, to have international presence and to have latest speciality pulp and paper
chemicals, ANMOL is considering a joint venture with international experts in the field of
pulp and paper chemicals. ANMOL has made a considerable progress in this direction.

6
ANMOLs vision is to have global presence in Paper and other chemicals to share common
platform with international leaders by outsourcing specialty chemicals to create innovative
solutions for Pulp & Paper Industry. The GROUP is sure of rapid progress in the years to
come and is gearing up its infrastructure to meet future requirements and challenges.

ANMOL has installed a 40 TPD Packaging Paper Mill at Addis Ababa, Ethiopia on
02.08.2009.

After reviewing the situation of Ethiopia in future ANMOL has planned seriously to
go into Bagasse or Wood based Pulp & Paper Mill in Ethiopia to supplement the
present requirement of 80,000 to 100,000 tons pulp and paper being currently required
in Ethiopia. Being the agriculture and forest produce totally unutilized for industrial
purpose, Bagasse or Wood pulping should be long lasting solution for Ethiopia to
help the country in saving substantial amount of foreign exchange

As Ethiopia is entering in Industrial revolution and demand for electricity transformers

and other distribution equipment is increasing, Anmol Group is also planning to enter
into a Joint Venture with some renowned manufacturer of these equipment to establish
a manufacturing unit in Ethiopia to cater this increasing demand. It will also help in
our vision to diversify our product and service range and global presence.

1.3.1.Vision Of The Company:-

To supply world class chemicals & services to its customers

To have international presence in latest speciality pulp & paper chemicals.
It is considering a joint venture with international experts in the field of pulp &
paper chemicals. The joint venture company may come into operation in the
beginning of next year.

7
1.4.OVERVIEW OF THE COMPANY:-

Anmol group is first major indigenous speciality chemicals manufacturing company .The
company is involved in manufacturing and marketing of various types of Speciality
Chemicals for pulp and paper mills including pulping ,paper making chemicals, and water
treatment solutions .The products of our company are very well accepted by the large,
medium and small scale industries throughout the Nation as well as abroad. We are supplying
our products to various Paper Mills, across the Globe. Our Company is committed to the
quality and has adopted all the principals necessary for manufacturing of quality products.
The unit has been awarded with an ISO 9001-2000 Certificate.

They are involved in the manufacturing of speciality chemicals for pulp & paper industry.
These chemicals serve as property enhancers and value addition in the quality of paper .This
industry is service based where apart from supplying chemicals we also provide technical
backup for functioning of the same.Their customers are the paper mills where the paper is
being manufactured on the machine . At present Anmol group is one of the leading
manufactures and suppliers of chemicals to pulp & paper industry. Apart from supplying to
Indian paper mills we also export to Nepal, Pakistan , Philippines , Kenya ,Ethiopia, South
Africa , UAE.

1.4.1.Our Key Customers :-

1. The Andhra Pradesh Paper Mills Ltd.- Rajahmundry

8
2. M/s. Century Pulp & Paper Lalkuan
3. M/s. ITC Ltd.-Secunderabad
4. M/s. Ballarpur Industries Ltd. Yamuna Nagar
5. M/s. Ballarpur Industries Ltd.-Unit Asthi
6. M/s. Ballarpur Industries Ltd.- Unit Sew
7. M/s. BILT Graphics Paper Products Chandrapur
8. M/s. J.K Paper Ltd.-Rayagada
9. M/s. J.K Paper Ltd.-Songadh
10.M/s. Rama Newsprint Ltd.-Surat
11.M/s. Seshasayee Paper & Board Ltd.
12.M/s. Tamilnadu Newsprint & Paper Ltd.
13.The West Coast Paper Ltd.
14.The Sirpur Paper Mills Ltd.-Kaghaz Nagar
15.M/s. Khanna Paper Mill
16.M/s. Satia Industries Ltd.
17.M/s. ABC Papers Ltd.
18.M/s. Shakumbhari Straw Products Ltd.

9
1.4.2.Why Choose Anmol Polymers:-

At Anmol it has been our constant endeavour to bring out the best products , services
and the latest technology in the industry . Backed by highly experienced technocrats ,
we always strive to deliver best of the services.

Our enthusiastic professional team , technology experts and technical infrastructure

provides a competitive edge to accomplish any goal. Our products are specifically
designed according to our customers requirements and plant conditions .

In chemistry quality improvement is an unending process thats why we continuously

exercise to upgrade our technology through our indigenous and international
technology consultant and partners.

1.4.3.Location Of Work :-

The company has its manufacturing facilities at district Sirmour , Himachal Pradesh.

The head office is located in Delhi, including regional office at Chandigarh.

1.4.4.Services Of The Company:-

ANMOL POLYMERS PVT LTD is committed to provide our customers the highest level of
support & satisfaction by meeting their specific requirements. The core strength of the
company lies in its well-equipped state-of-the-art manufacturing processes and R&D centre.
Collaborations and strategic tie-ups with internationally reputed Speciality chemical
manufacturers provide an edge to the development of new products and up-gradation of
technologies time to time.

Maintaining a consistent level of high quality and meeting safety has been our utmost
standard for almost 25 years. Taking in mind the future need and demand the company has
now endeavoured itself into water treatment and speciality chemicals and is getting good
response from various paper mills across India.

10
Our enthusiastic professional team, technology experts and technical infrastructure provides a
competitive edge to accomplish any goal. Our products are specifically designed according to
our customers requirements and plant conditions.

In chemistry quality improvement is an unending process thats why we continuously

exercise to upgrade our technology through our indigenous and international technology
consultant and partners.

1.4.5.Products Of The Company:-

PRODUCT NAME BENEFITS

SUPERBOND-FMP dry strength resin

ANMOSUPER-DI deinking agent for paper

ANMOSUPER-DIF felt washing compound

ANMOSIZE-50 fortified rosin size

ANMOSIZE-30 dispersed rosin for neutral size

ANMOCATSIZE Cationic rosin size

ANMOL LP-300 Surface size chemical(cationic)

ANMOL LP- 200 Surface size chemical(anionic)

DEFOAMER-P Defoaming agent for paper

DEFOARMER- SI 99 Defoaming agent for paper

ANMOPULP-MICR Wet strength resin

ANMOPULP AQ Digestive cooking addictive

ANMOSUPER-PAE Cross linking agent

ANMOCIDE-101 Slimicide for paper

UNICOL SB(ANMOFLEX) Tissue softner

ANMO B.F. BOOSTER Glyoxilated polyacrylamide

11
 ANMO DETACKIFIER Sticky control chemical

R SIZE-15 AKD Emulsion

R FIX Fixing agent(coagulant)

R-FLOC Retention aid

BIOREFINE-L+ Enzymatic refining aid

BIODEINK-D Enzymatic deinking agent

R-PULP 520 R Bleaching emzyme

FIBER CAR-DR Refining enzyme pulp

WASH AID(ANMOFOAM-SID) Washing defoarmer

BIOPULP(BAN 480 L) Starch modification

SEDIFLOC 100 Coagulant

SEDIFLOC 526 Anionic polymer Powder

SEDIFLOC 492 Cationic polymer Powder

1.4.6.Some Of The Major Products Are As Follows:-

1.Pulp Mills

They are offering a number of chemicals for pulp mills based upon wood / bamboo as well as
based upon agricultural residues. These chemicals are functional chemicals that help in
reducing the pulping cost as well as in improving the productivity. The details are given
below.
Digestor cooking additives
Pulp wash aid
Refining enzyme
Bleaching enzyme

12
 AQ based-This is unique combination of speciality surfactant and dispersed Anthraquin
one having synergistic effect in pulping process. It has been found to be highly effective
in soda, sulphate and neutral sulphite pulping of agro residues and that of soft and
hardwood. With the use of this cooking additive, a considerable reduction in the cooking
chemicals can be achieved. The use of this cooking additive also results in increased pulp
yield and reduced level of stickies at a particular degree of cooking.

Surfactant based- This is a speciality chemical developed to improve liquor penetration

in the chips during cooking by way of wetting mechanism. It works on surface wetting
principle and modifies viscosity of cooking liquor. It improves strength properties by
loosening of resinous materials in wood chips. In addition to removing the resinous
material during cooking, it also helps in keeping the remaining resinous material in
emulsion form and thus prevents their deposition on the wire, felt screens and other
process equipments.

2. De-Inking

Anmol also offers chemicals for the mills based upon recycled fiber. These chemicals help
in dispersion of the waste paper, in removing the ink, increasing the brightness and helping
in processing of the recycled fiber by taking care of the stickies and related products. These
chemicals are offered both for the plants based upon froth flotation process as well as
washing de-inking.

Deinking enzyme
Soap noodles
Surfactants

Description

This chemical is NOVOZYMES enzyme for use as environmentally friendly enzyme based
deinking agent in the paper & pulp industry it is essentially a specific blend of enzyme.

13
3. Wet End

Wet End as you know is the heart of the paper plant where various chemicals are used to
impart different characteristics to the paper. We offer a whole spectrum of chemicals both
functional as well as performance to mills based upon wood fiber, agricultural residues fiber
as well as recycled fiber. Details follow.

Sizing
Dry Strength Resins
Wet strength resins
Retention aids
Fixing agents/ coagulants
Stickies control

AKD-It is free flowing white colour emulsion of Alkyl Ketene Dimer wax. Due to problem
of ageing in paper and increasing demand for Calcium Carbonate loaded papers, R Size 15 is
the best solution. With the use of R Size 15, sizing can be carried out in pH range of 7.0 to
8.5.

Cationic Rosin- Cationic dispersed rosin size designed for efficient sizing in all pH
conditions upto 6.8. Compared to competitive cationic rosin sizes, Anmocatsize is the most
efficient rosin size available in 6.0 to 8.0 range with or without CaCO3 containing furnish.
Incorporation of an additional charge donor, e.g., cationic starch and/or retention aids, at near
neutral pH is beneficial.

Neutral Size- This is a dispersed Rosin emulsion with a very high free Rosin content. It can
be further diluted to required concentration before addition to stock.

Fortified Rosin- This is highly efficient fortified rosin soap. It is supplied in a ready to use
form. It can be advantageously used under acidic pH to Size all grades of paper e.g.

14
packaging and printing & writing papers . Desired degree of sizing can be achieved in Kraft
box-boards, Duplex Board and other writing and printing papers at a very lower dosage of
application of ANMOSIZE 50 as compared to normal Rosin size. ANMO SIZE 50 is gel
free, does not stratify during storage, and is easily pourable at room temperature.

4.DEFOAMERS

Anti-foaming agents that reduces and hinders the formation of foam in industrial process.

Machine Defoarmer- This is a novel defoaming and deaerating agent to control the
foam on paper machine. Due to its unique effectiveness in Acidic, Neutral and
Alkaline pH, Defoamer SI 99 is the first choice of paper makers.

Pulp Wash Aid- This product works as defoaming and antifoaming agent in pulp
washing system. WASH AID (ANMOFOAM-SID) is a water based defoamer and can
be easily diluted on line and offline. It helps in improving the productivity of wash
plant. It has been specially formulated to takecare of downstream problems etc.

ETP Defoarmer- This is a defoaming agent specially meant for Effluent Treatment
Plants, it is effective in acidic, neutral and alkaline pH.

5.TISSUES:-

For manufacture of hard tissue and soft tissue including yankee chemicals , softners , dry
strength resins , wet strength resins . These chemicals can be supplied for all the applications
on tissue machine.

Hard coat- It is a Yankee coating adhesive for providing a hard coat on the Yankee
dryer. This is a specially formulated product based upon the best available chemistry
for the purpose. The application of this coat results in smooth running and desired
creping of the tissue products.

15
 Soft Coat- It is a Yankee coating adhesive specially formulated for providing a soft
coat on the yankee dryer. This product is based upon the latest chemistry for yankee
coating.

Release- This Chemical is specially formulated for controlling the release of the
sheet from the Yankee dryer. The application of this releasing agent is carried out
with spray boom.

Tissue softner- What is looked for in the tissue which touches delicate persons
skin, are flexibility and smoothness. For the purpose of softness of paper, we have
developed a new type of softening agent. ANMOL USB is a new paper additive to
improve the quality of paper and made a facial tissue and a bath tissue have this
comfortableness.
ANMOL USB is a new paper additive with cationic property that make it possible
to come to stay on the fiber of paper. Then, it gives softness to the fiber of paper,
and improve surface of paper.
6.Surface Sizing:-

This is again a very important section of a paper machine, in this section surface sizing is
carried out with various additives so as to achieve the desired characteristics in paper. At
present even the kraft paper machines which were running previously without size press are
being modified so as to have a size press. We offer starch modifying enzymes so as to reduce
/ eliminate the use of sizing chemicals in the wet end.

ANIONIC- This is a specialty surface sizing agent to bring down the internal sizing
cost to great extent. The product can be used on machines with size press and GATA
ROLL to form a thin film on paper surface. ANMOL LP-200 A reduces fluff and
dusting in paper and improves permeability and surface properties.
CATIONIC- This is a specialty surface sizing agent to bring down the internal sizing
cost to great extent. The product can be used on machines with size press and GATA
ROLL to form a thin film on paper surface. ANMOL LP-300 reduces fluff and
dusting in paper and improves permeability and surface properties.

16
1.5. Competitors Of Anmol Polymers Pvt Ltd.

SNF India Pvt Ltd

ARJUN CHEMICALS PVT LTD
BASF
NALCO
MAXIM
BALAJI
PRIZM
PAPER TAX
KEMIRA chemicals India Pvt Ltd
IVAX chemicals Pvt Ltd

1.6.Problems Of The Industry:-

1. Environment issues- various types of environmental issues have been

occurred because of making of paper like deforestation, air pollution,
water pollution and various type of waste produced by chemicals.
2. Reduced use of writing printing papers- Day-by-Day there is a
reduction in writing printing paper.
3. Technological changes-Even with the availability of alternative forms of
production, most of the manufacturers are constantly in search of advanced
technological methods and reduced costs of production to increase the
margin of profits.
4. Low price imports- One of the most popular sectors that remain
unaffected is the Indian paper industry due to various factors. Majority of
the small scale paper manufacturers in the country make steady profits due
to the absence of low priced imports and firm paper prices. However, the
present scenario of the industry has altered to a great extent. The low
demand for paper in the global markets and the process of dumping
imports has led to lowering the profits of these small scale industries. This
has affected the prices of paper products in a huge manner.
5. Shortage of raw material- The current scenario depicts the problems
faced by the industry mainly due to the shortage of raw materials in the
country. With the increase in population, there is a constant increase in the

17
 use of all types of wood. This has further depleted the sources of raw
materials in the country. Cheap imports of raw materials from foreign
countries are one of the sources of reliable raw materials for the industry.

1.7.PROBLEMS OF THE COMPANY:-

1. Family running business- As Family is involved in a business so there is no

professionalism.
2. PAN network- THE PRESENCE ACROSS NATION (PAN) network in the company
is not so strong. At the current time, it is weak.
3. Regions- Company do not have a hold and control over south India.
4. Planning- There is no future target planning as employees are engaged into their own
existing work instead of planning about some future targets

1.8.Some Of The Major Players In An Industry:-

Some international competitors

AMAZON PAPYRUS CHEMICALS LTD.

THE BUCKMAN WAY

Some domestic competitors

Amazon Papyrus Chemicals Ltd.

Amazon Papyrus is a leading specialty chemical and process solution provider to the pulp and
paper industry in Asia.

It combine our technological expertise with our firm belief in customer intimacy to bring you
an unsurpassable level of personalised service. The team of professionals work closely with
you to ensure that the most appropriate products are added in the right areas of your operating
system at optimum dose rates. We provide state-of-the-art equipment systems designed for
reliability and ease-on.

18
Arjun Chemicals Pvt. Ltd.

Arjun Chemicals rewrites the equation in paper sizing with range of one-of-its kind products.
Arjun Chemicals has always delivered versatile products. It now presents a full range of new
generation world class paper sizing products in the indian market. Products that is capable of
providing solutions to every application in paper sizing. These eco-friendly products perform
excellency in every system. be it acidic, alkaline or just neutral. Rendering quality and world
class support for paper manufacturing in India.

The Buckman Way

19
 Although we call our global customer service culture "The Buckman Way," it's really not
about us. It's about the people we serve, and the way we help companies solve problems,
optimize safety, raise efficiency, and increase profitability. It's about finding ways to be a
true business partner. And about identifying that gap between where our customers are and
where they want to go, working with them to close the gap. Over the years we have honed
The Buckman Way into one of the most successful customer-focused platforms in the
world. At its core is superior communication, which leads to a deeper understanding of our
clients needs and, ultimately, to the kinds of solutions that not only make a company
stronger but each employee better at what they do. Click on the topics listed at left to learn
more. The Buckman Way. The path to success. The high road to continuous improvement.
The route to return on investment.

Ivax Paper Chemicals

Ivax manufactures specialty chemicals for the paper and paperboard industries. Ivax has three
manufacturing facilities in India and one in Thailand. Ivax manufactures a complete range of
chemicals used for paper and paperboard manufacturing. Majority of the products
manufactured by us are used at the wet end section of papermaking.

Our products include a complete range of sizing chemicals, retention aids, coagulants,
flocculants, strength aids, drainage aids, fluff and lint control chemicals, preservation
chemicals, anti foams, cleaning chemicals, a range of organic and inorganic biocides, pulping
aids, enzymes etc.

20
1.9.Swot Analysis Of The Company

First mover Lack of

advantage professionalism
Geographical Quality issues
location. Latest equipments
Team of
experienced
technocrats
Strength Weakness

Opportunity Threats

Papermills in south New entrants in

,west india. industry
Introduce new Increased imports
product line Price wars

21
 CHAPTER-2

RESEARCH METHODOLOGY

22
2.1.STATEMENT OF THE PROBLEM:-

In this sector, paper play a vital role and contribute to the economic growth of the country.
The characteristics and nature of the India are very difficult to understand and the defined
population of the country has been divided in to different social classes, namely high class,
middle class, and lower class, As paper is such a thing which is own by every person , the
present study tries to analyze the opinions of the customer, why they prefer particular quality
of a paper produced by the company.

2.2OBJECTIVES OF THE STUDY:

The following are the objective s of the study:

1. To find the popularity of the company in chemical industry.

2. To analyze the customers preferences to paper mills in particular.

3. To analyze the factors which in influence their decisions.

4. To analyze the performance, service cost, quality of the service rendered by the
company.

2.2.1.SCOPE OF STUDY:-

The study is based on Comparative analysis with competitor through customer and
price mapping.
The study provides an area ti find whether the company is existing in a well manner in
this tough competitive market.
To know about the customer preference.
This study can also helps to know the pricing strategies of the competitors.
It may bring more effectiveness and professionalism in an organisation.

23
2.3.MANAGERIAL USEFULNESS OF STUDY

Tried to do customer mapping

Comparison study from past records.
Marketing team helped in figure out the reasons for drifting away the customers.
Find new competitors in the market.

2.4. WHAT IS RESEARCH METHODOLOGY?

.
The process used to collect information and data for the purpose
of making business decisions. The methodology may
include publication research, interviews, surveys and other research techniques, and could
include both present and historical information.

2.4.1.TYPES OF RESEARCH:-

Exploratory research
.
Exploratory research is research conducted for a problem that has not been clearly defined.
It often occurs before we know enough to make conceptual distinctions or position

an explanatory relationship. Exploratory research helps determine the

best research design, data collection method and selection of subjects.

Descriptive research

Descriptive research is used to describe characteristics of a population or phenomenon being

studied. It does not answer questions about how/when/why the characteristics occurred.

Analytical research

Analytical research is a specific type of research that involves critical thinking skills and the
evaluation of facts and information relative to the research.

24
2.5.DESCRIPTION OF RESEARCH AND DESIGN

In the given study on Comparative analysis with competitors through customer and price
mapping. It includes the descriptive research. As it involves all the major issues and
observations of the company in a descriptive manner.

Sampling size: The study is conducted on a sample size of 50 respondents who are
customers of the Anmol polymers.

Sampling Frame: The target population for the study consists of customer of the
company.

Research instruments: An interview schedule was used to conduct the study.

2.6.DATA COLLECTION INSTRUMENT/METHOD :-

The instrument used for his study is structure interview schedule. Questions related to
objectives of the study from the major portion of the interview schedule. It mainly consists of
multiple choice questions where the respondents can make one or more of the several choice
of answers.

2.7.LIMITATION OF THE STUDY:

Despite all possible efforts to make analysis more compressive and scientific, a study of the
present kind is bound to have certain limitations. The present study is an empirical work
presented in a descriptive manner.

Since the objective to the study will meet this kind of analysis, no attempt has been made to
provide a conceptual analysis. However the role of chemical industry in the development of
the economy and future prospects have been rightly understood and explained.

There are always certain limitations of interview method, observation technique and
questionnaire method. Due to time constraints and other supporting factors the study has been
limited only to the few customers of the company, Further it is inevitable in a study of this

25
kind that time analysis has to be done based on the opinion and attitudes of the people. In
such cases the results at best near to truth. However an honest attempt has been made to
report and analyze the opinions of the people.

26
 CHAPTER-3

DATA ANALYSIS

27
 PRIMARY DATA:

Primary data are original source from which the researcher directly collects data that
have not been previously collected from the structured questionnaire. For the purpose
of collecting the same, fifty respondents have been selected. In this study primary data
plays a vital role for analysis, interpretation, conclusion and suggestion.

SECONDARY DATA:

These are source- containing data, which have been collected and complied for
another purpose. The secondary sources consist of readily available media and already
compiled statistical statements and reports whose data may be used by the researcher
for the studies.

Secondary data have been collected from the following.

1. Various Newspapers

2. Company Brochures

3. Company Reports

4. Information From Internet

5. Car Magazines

In the above research both primary and secondary data been usedto analyse the topic which is
choosen can be in descriptive form.

28
 Turnover
100 90
90 85
80 72
70 60
(in crores)

60 53
Turnover

47
50 41
40 32
30 25
20
20
10
0
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Years

EBIT
12
10
10
8.7
8 6.9
(in crores)
EBIT

6 5.4
4.3
4

0
2013 2014 2015 2016 2017
Years

29
 Years
2008
2009
2010

30
 CHAPTER-4

FINDING, CONCLUSION AND

SUGGESTIONS

31
 4.1.FINDINGS:-

a. The most important thing for any company is to maintain a good image in the market,
this company is maintain so good and reputed image in the market.
b. Company have to work on professionalism.
c. Management target is so high.
d. Management and the staff of the company is doing well to achieve the common target
of the organization.
e. Accounts department is maintaining all the company records in a refine manner.
f. Purchase department is get involved with the customers properly.
g. Regarding their problems.
h. The company is maintaining a good public relations in the market.

4.2.CONCLUSIONS:-

As per the study i have done in the company regarding the topic the conclusion is company is
in a good frame in the market. It is growing by the turnover as well as with the good quality
of the products supplied by the company. Company is trying to introduce itself in a region
where its holding is less than the other areas.

4.3.SUGGESTIONS:-

Company should go into some professionalism.

It should improve PAN network.
It should increase their presence in south region
It should increase the imports
It should get introduced in the new market
It should innovate some good new product line.
It should adopt new technological changes.

32
 APPENDIX
/

33
 QUESTIONNAIRE

1. Are the customers satisfy with the company services?

SATISFIED NOT SATISFIED
2. Are the customers happy with the products supplied?
YES NO
3. Are the products really going good in the market?
YES NO
4. Does the company still have to compete with the other organisations in an industry?
YES NO

5. Price settled by the company for products is competetive?

YES NO

6. Does the company need to improve/work more on quality/consistency?

YES NO
7. Are the employees satisfied with the company facility?
YES NO

8. Management has reach to the target or not?

YES NO

9. Is the company able to come up with tailor made products as per specific customers
requirement?

YES NO

10. Is the marketing team is presenting the company well in an external environment?
YES NO

34
BIBLIOGRAPHY

BOOKS REFFERED:

Principle of Marketing by Philip Kotler and Gray Armstrong. Edition: publisher:

prentice Hall of India
Consumer Behaviour by Leon G. Schiff man and Lazar Kanuk. Edition: sixth;
publisher: prentice- Hal of India

35
 Element of marketing management by Pradeep Kumar. Edition: Sixth; Publisher;
Kedhar Nath Ram Nath & Co.

MAGAZINES, NEWSPAPERS AND JOURNALS:

Business today
The Times Of India
The Economic Time
WEBSITES:

www.google.com
www.papermart.com
www.the pulp and paper times.com

36