Universidad de San Carlos de Guatemala

Engineering School
Technical English 3

Process Diagrams Worksheet

Instructions: Complete the following statement choosing the answer that you consider the
best.

1. All of the following are objectives of process diagrams EXCEPT:

a) To permit work processes to be communicated and comprehended more readily

b) To divide a given work process into its elements for analysis purposes
c) To establish the appropriate number of workers in a specific workplace
d) To represent a proposed new work process or method

2. Which of the following is not an example of transportation?

a) Taking a paint from the warehouse to the painting area

b) Climbing a shelf to get a specific product
c) Moving a piece from a desk to the neighbors workstation.
d) Grabbing a product to stick a label on it and placing it on the other side of the
workplace.

3. All of the following are examples of operations EXCEPT:

a) Welding an iron bar

b) Counting the number of items
c) Melting a piece
d) Fit together a rack

4. This diagram helps us discover and eliminate waste and delays, making the process
more efficient and increasing the productivity in the manufacturing industry:

a) Operations diagram
b) Process flow diagram
c) Process travel diagram
d) None of the previous is correct

5. Regarding process diagrams, all of the following are correct EXCEPT:

a) The process travel diagram shows the workstations as well as operations, inspections
and combined actions.
b) The process travel diagram shows the workstations as well as operations, inspections,
combined actions, delays, storage and transportations
c) Taking a distance greater than 1.5 meters when moving a product is categorized as a
transportation.
d) A delay is considered in itself when it takes more than five minutes to end a specific
action.
Universidad de San Carlos de Guatemala
Engineering School
Technical English 3

Quality Control Worksheet

Instructions: Complete the following statement choosing the answer that you consider the
best.

1. A quality control product is the one that gathers the following characteristics:

a) Long lasting, holds up well, and with no repairs

b) Everlasting, holds up well, and without constant repairs
c) Long lasting, holds up well, and without continuous repairs
d) Everlasting, holds up well, and with continuous repairs

2. The difference between quality control and quality assurance is that:

a) Quality control focuses on product, whereas quality assurances focuses on services

b) Quality assurance focuses on every single step in the process, whereas quality control
focuses on the final product
c) Quality control is monitoring all the job positions, whereas quality assurance is
monitoring the quality of the processes.
d) Quality control is the same as quality assurance.

3. We use this method to evaluate a/an _________ due to the difficulty of getting all the
possible individuals or items together.

a) Population
b) Sample
c) Attribute
d) Experiment

4. Since the employee is the expert in his/her area, this situation is in charge of them:

a) Value stream mapping

b) The 5s method
c) Rapid improvement event
d) Kanban

5. The word flab in the quality control context can be best defined as:
a) Disadvantage
b) Mistake
c) Inconformity
d) Worthless
Managing Quality
Complete the following questions in the time allowed by your teacher

Quick Definitions
Write a short and accurate definition of the following terms relating to quality management:
Up to 2 marks are available for each good definition
1. Define: "quality"
2

2. Define: "quality control"

2

3. Define: "quality assurance"

2

Provide outline answers to the following short questions in the space provided:

-1-
 -2-

4. List up to three examples of costs incurred by a business as a result of poor quality

3

5. Outline up to four different factors that a customer might use to assess the quality of
4 a product or service

-2-
 -3-

6. List up to four ways in which a customer might consider that a product is not of
4 satisfactory quality

7. List three possible disadvantages of relying on a system of quality inspection

3

-3-
Universidad de San Carlos de Guatemala
Engineering School
Technical English 3

Alternative Energy Worksheet

Instructions: Complete the following statement choosing the answer that you consider the
best.

1. Carbon dioxide belongs to a group of gases called __________. These gases traps warm air
close to Earths surface and temperatures can grow unnaturally high. That is why effects on
weather that may be devastating to the environment and all the people on Earth.

a) Greenhouse gases
b) Warming gases
c) Boiling gases
d) Vapor gases

2. After a fossil fuel has been changed into electricity, it is taken to house through a
__________

a) Water pipe
b) Power grid
c) Conductor
d) Circuits

3. It is sometimes burnt for generating heat, and at the same time used for transportation.

a) Natural gas
b) Coal
c) Oil
d) Plastic

4. One of the facts for reconsidering the usage of fossil fuel is:

a) Its low cost

b) Its dirtiness
c) Its meagerness
d) All of the above

5. It represents a risky resource because it can be easily burnt. Commonly used for stoves
a) Oil
b) Natural gas
c) Coal
d) All of the above
 Name: ___________________________
Fact and Opinion Homework
Directions: Read each statement and then circle whether it is a fact or opinion. Explain your answer.
1. Eating fast food isnt bad if you only eat it once a week.

Fact or Opinion Explain: _____________________________________________________________

2. The chicken sandwiches are more expensive than double cheeseburgers.

Fact or Opinion Explain: _____________________________________________________________

3. Skateboarding on public property is against the law.

Fact or Opinion Explain: _____________________________________________________________

4. Copying homework assignments is wrong.

Fact or Opinion Explain: _____________________________________________________________

5. Students who are caught cheating in college can be kicked out of the university without a refund.

Fact or Opinion Explain: _____________________________________________________________

6. Sometimes curly hair can look better than straight hair.

Fact or Opinion Explain: _____________________________________________________________

7. Each year more people are taken to the hospital for injuries while playing football than basketball.

Fact or Opinion Explain: _____________________________________________________________

8. Justin Bieber is a very talented entertainer.

Fact or Opinion Explain: _____________________________________________________________

9. Cursing in school is inappropriate behavior.

Fact or Opinion Explain: _____________________________________________________________

10. The Sony Playstation 2 is the best selling video game console of all time.

Fact or Opinion Explain: _____________________________________________________________

11. It is worth sacrificing some personal liberties to protect our country from terrorism.

Fact or Opinion Explain: _____________________________________________________________

12. The average giant tortoise will outlive the average human.

Fact or Opinion Explain: _____________________________________________________________

13. Talc is a softer substance than quartz.

Fact or Opinion Explain: _____________________________________________________________

14. Rock music lyrics are more poetic than rap music lyrics.

Fact or Opinion Explain: _____________________________________________________________

15. Heart disease is the leading cause of death in America.

Fact or Opinion Explain: _____________________________________________________________

16. A human being will die sooner from lack of sleep than from lack of food.

Fact or Opinion Explain: _____________________________________________________________

17. Burning the American flag should be a crime.

Fact or Opinion Explain: _____________________________________________________________

18. There are more cell phones in Japan than people.

Fact or Opinion Explain: _____________________________________________________________

19. It is much harder for someone who is sixteen to raise a child than someone who is 30 or older.

Fact or Opinion Explain: _____________________________________________________________

20. The video game industry generated more money than the film industry last year.

Fact or Opinion Explain: _____________________________________________________________

21. Playing video games is more fun than doing homework.

Fact or Opinion Explain: _____________________________________________________________

22. There are more calories in latte from Starbucks than a Snickers bar.

Fact or Opinion Explain: _____________________________________________________________

23. People who graduate from college are smarter than people who drop out of high school.

Fact or Opinion Explain: _____________________________________________________________

24. Filet mignon steak tastes better than Ramen noodles.

Fact or Opinion Explain: _____________________________________________________________

25. On average, college graduates earn more money in their lifetimes than high school graduates.

Fact or Opinion Explain: _____________________________________________________________