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The worldwide electric power industry provides a vital service essential to modern life. It
provides the nation with the most prevalent energy form known in history—electricity.
This project consists of a detailed study which was undertaken at Havells India Ltd on the
company’s overall functioning. The project explains the principles and practices of the
organization.
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INDUSTRY PROFILE
Like every other industrial sector in India, the Indian Electrical Industry too is slowly
emerging from out of its "protective cover". For far too long has Indian Industry
remained shackled and consequently inward looking. Over the past fifty years there was
no exposure to global players and competition, with the result that the Industry grew up
in a sheltered environment, dependent on the Government for everything, from licenses
to protection to tariffs. Each one of these interventions was aimed at securing protection
for oneself and ensuring growth of one’s own organization at the cost of industry and the
nation at large. Lack of global competition encouraged a "cost plus" approach, where
every conceivable cost increase was passed on to the customer. There was thus no
motivation to reduce costs.
As per the recent survery, the global electrical & electronics market is worth $1,038.8
billion, which is forecasted to grow to $ 1,216.8 billion at the end of the year 2008. If we
talk of electrical & electronics production statistics, the industry accounted for $1,025.8
billion in 2006, which is forcasted to reach $1,051.5 billion in future.
At the outset, it must be stated that the reduced domestic demand is at best a temporary
phenomenon. The power sector in India is bound to grow and this will undoubtedly boost
demand from the Utilities, quite apart from the industrial demand which will continue to
grow with increased industrial output. The poor financial health of the SEBs is however a
damper that cannot be wished away in the short term. This will continue to plague
corporates in the Electrical Industry, until the SEB restructuring and unbundling brings a
turnaround in the medium term.
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COMPANY PROFILE
Havells India Ltd is a billion-dollar-plus organization, and is one of the largest & India's
fastest growing electrical and power distribution equipment manufacturer with products
ranging from Industrial & Domestic Circuit Protection Switchgear, Cables & Wires,
Motors, Fans, Power Capacitors, CFL Lamps, Luminaires for Domestic, Commercial &
Industrial applications, Modular Switches & Bathfittings covering the entire gamut of
household, commercial and industrial electrical needs.
Havells owns some of the prestigious global brands like Crabtree, Sylvania, Concord,
Luminance, Linolite & SLI Lighting.
The company has acquired a number of International certifications, like BASEC, CSA,
KEMA, CB, CE, ASTA, CPA, SEMKO, SIRIUM (Malaysia), SPRING (Singapore),
TSE (Turkey), SNI (Indonesia) and EDD (Bahrain) for various products.
Today, Havells and its brands have emerged as the preferred choice of electrical products
for discerning individuals and industrial consumers both in India and abroad.
The essence of Havells success lies in the expertise of its fine team of professionals,
strong relationships with associates and the ability to adapt quickly and efficiently, with
the vision to always think ahead.
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Vision:
"To be a globally recognized corporation that provides best electrical & lighting
solutions, delivered by best-in-class people."
Mission:
To achieve their vision through fairness, business ethics, global reach, technological
expertise, building long term relationships with all our associates, customers, partners,
and employees.
VALUES:
Customer Delight :
Pursuit of Excellence :
4
MILESTONES:
2008 : • First Indian CFL manufacturers to have adopted RoHS, European norms
on Restriction of Hazardous Substances in CFLs.
• Set up of Global Corporate office, QRG Towers at Expressway Noida
• Investment of Rs.50 Crores in Global Center for Research and Innovation
(CRI)
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• Set up a manufacturing plant for manufacturing of CFL at existing
manufacturing plant in Faridabad, Haryan.
• Set up a manufacturing plant for manufacturing of Ceiling Fans at Noida,
UP.
• Set-up our own marketing office in London through our wholly owned
subsidiary company Havells U.K. Ltd.
• In December, 2004 placed 235 fully convertible debentures of Rs. 10 Lacs
on M/s. Shine Ltd., Mauritius and the debenture will be converted in June,
2006.
• Attained the CE certificate for CFL.
2001 : Acquired business of Havells Industries Ltd, MCCB of Crabtree India Limited
and merged ECS Limited in the company to consolidate its area of core
competence.
1998 : Introduced high-end Ferraris Meters in Joint Venture with DZG, Germany.
1996 : • Acquired a manufacturing plant at Alwar, Rajasthan for Power Cables &
Wires.
• Entered into a Joint Venture with Electrium, UK for manufacturing
Dorman Smith MCCBs and Crabtree Modular Plate Switches.
1996 : Acquired a manufacturing plant at Alwar, Rajasthan for Power Cables & Wires.
Entered into a Joint Venture with Electrium, UK for manufacturing Dorman
Smith MCCBs and Crabtree Modular Plate Switches.
1993 : Set up another manufacturing plant at Faridabad, Haryana for Control Gear
Products.
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1990 : Set up a manufacturing plant at Sahibabad, UP for Changeover Switches
1987 : Started manufacturing MCBs at Badli, Delhi in Joint Venture with Geyer,
Germany.
1983 : Acquired Towers and Transformers Ltd. and turned it into a profitably
manufacturing Energy Meters Company in 1 year.
1980 : Started manufacturing high quality Energy Meters at Tilak Nagar, Delhi.
1976 : Set up the first manufacturing plant for Rewireable Switches and Changeover
Switches at Kirti Nagar, Delhi.
7
PRODUCT PROFILE
Havells India Ltd has emerged as preferred choice for discerning range of individual and
industrial consumers. The firms products are approved by international quality bodies
such as KEMA, UL,CE,CSA and VDE and are as per IEC standards.
The firms commitment is to manufacture excellence and providing
world-class quality products at affordable prices in creating the industry more energy
efficient, now from even wider spectrum of products from Havells; it offers a complete
solution which is not only safe and reliable but also helps to save energy.
At Havells, it is their philosophy to continuously upgrade products
in order to best serve modern discerning consumers. They feel proud and privileged to
share such innovation of making Havells more environment friendly, Havells aims at
providing versatile range of products and set a new benchmark for quality and
performance.
PRODUCTS:
1) BUILDING CIRCUIT PROTECTION
2) INDUSTRIAL CIRCUIT PROTECTION
3) MOTORS
4) CAPACITORS
5) LIGHTING
6) CFL
7) FANS
8) MODULAR PLATE SWITCHES
9) CABLES AND WIRES
10) DIGITAL DIMMING
11) BATHFITTINGS AND ACCESSORIES
8
BUILDING CIRCUIT PROTECTION
Havells is the largest manufacturer of MCBs in the country and 30% of the MCBs
sold in UK are Havells manufactured. Electrical Distribution needs are continuous
residential, commercial and industrial sectors. Improved operational safety, continuity of
service, greater convenience and operating cost have assumed a tremendous significance.
Miniature Circuit Breakers have been designed to continuously adapt to these changing
needs.
Isolator SP
It consumes less Watt. Products have a Longer Electrical Life. The firm is having Wide
Range of products. The firms’ product gives value for Money. Low power consumption,
thus cost effective & energy saving
Changeover switch
It is Compact for construction. It ends with Double break contacts. Silver Cadmium
Oxide contact tips. It has surrounded terminals. Front operation with three stable
positions I-O-II. Centre position off. Easy snap on DIN Rail mounting. Can be mounted
with other products viz. MCB, ELCB, Isolator in Distribution Board
Simple and Robust operating mechanism. Rotary handle with ON/OFF indication. Dual
termination for Bus Bar as well as cable connection. Advance Neutral. Test Button for
regular inspection. Positive contact indication.
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Distribution board
Indicator light
Havells Indicators Lights is new addition to the product range and can be used in both
building and indutrial installation, Indicator Lights are designed fot signaling the
incoming supply.
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Modular Design enables Indicator lamp replacement with lens of
diffrent variants.
Very simple installation and replacement of the Indicator Light by the
customer.
Easy mounting on DIN rail 35.5X7.5mm.
Long Lifetime.
Available in five diffrent colours: Red, Amber, Blue, Green, Clea
Modular construction & compact size provides economy of space, time &
cost.
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Specially designed shrouded busbar provides safety.
Changeover switch
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Automatic transfer switch
Liberal terminals.
Switch disconnector
Liberal terminals.
Fuse Switches
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Door interlock facility.
Switch Fuses
Fuse holder
Smooth removal of fuse carrier with the fuse by CAM operated lever.
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MOTORS
All the motors are being manufactured conforming to the relevant Indian and
international Standards and are robust in electrical and mechanical design to, cater under
severe environmental conditions for every application such as
• Pumps
• Conveyors
• Fans
• Compressors
• Cranes
• Blowers
• Hoists
• Vibrators
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CAPACITORS
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LIGHTING
Lighting is important and the quality of light affects every walk of modern life. A better
understanding of light will enable the consumers to use it more effectively.
• Saves energy
• Low heat generation
• Easy installation
• No UV radiation
• Small size and light weight
• Suitable to fit in standard MR 16 fixture
• Environmental friendly luminous source
• High efficacy and low power consumption
• Exquisite and sleek lamp body in shape and size
• Supply Voltage: 110-240V AC, 50-60Hz
• Operating Temperature: -40°C~+40°C
• Avg. Lamp Life: 50,000 hours (LED only)
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CFL
At Havells, it is their philosophy to continuously upgrade products in order to best serve
modern discerning consumers. They feel proud and privileged to share such innovation of
making Havells CFLs more environment friendly by introducing India's first Green CFL.
FANS
Havells entered fan business in mid-2003 and has emerged as one of the fastest growing
fan brand in the Indian market. Havells has captured the customer's fancy with innovative
designs and excellent finishes. From premium fans in exquisite antique finishes to fans
specially designed for kids to dual color fans and super speed fans. Havells offers a
complete range to meet varied individual needs.
Types:
• Ceiling fans
• Table fans
• Wall mountain fans
• Pedestal fans
• Air circulator fans
• Ventilating fans
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MODULAR PLATE SWITCHES
Havells Switches are aesthetically designed modular plate switches that are engineered to
deliver protection and built to last. They are an architect's invention while keeping an
Italian flair in his mind. They are one of the best modular switches available in India,
both aesthetically and technically. Havells aims at providing versatile range of switches
and set a new benchmark for quality and performance.
• PEARLZ
Pearlz, a range of aesthetically designed modular plate switches that are engineered to
deliver protection and built to last. A well-designed knob provides soft operation and the
ultra-tech mechanism ensures longevity. Pearlz promises quality and reliability.
• CORAL
Coral is sleek in design & has soft operation. It is available in pure white colour with
glossy finish. These switches have been developed with 'insulated looping' type of wiring
which is a new development in modular switches
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CABLES AND WIRES
Set up in the year 1996, Havells Cables plant (an ISO: 9001-2000 certified unit) is
located in Alwar, in the state of Rajasthan, India. Since inception, Havells has invested
heavily in the manufacturing infrastructure, which has today become one of the largest in
India. All wires & cables are manufactured on most modern laser controlled automatic
machines, using best raw material from primary manufacturers ensuring perfect quality.
Highly compacted conductors to reduce AC losses which are due to skin and proximity
effect. Purest insulation to bear thermal and thermo-mechanical stresses at continuous
normal and short circuit temperature conditions. Complete protection against most forms
of electrolytic and chemical corrosion. Extruded inner sheath(for XLPE insulated power
cable HT).Sequencial length marking on outer sheath of the cables. Over 90%armour
coverage of armoured cables.
DIGITAL DIMMING
Key Features :
Crabtree has taken the further step towards perfection by creating the ‘accessory’ line. It
is designed to make the bathroom environment even more comfortable and refined,
coordinated with taps and fittings. Aesthetically perfect enough to inspire the
masterpiece. A fine blend of out-of-the-world styling, precision components and ease of
operation. It is sure that the bathrooms will have that special touch.
BATH FITTINGS
Pearl Flotilla
Imperia
Maestro Naples
Sensor
Maple Jazzy
Clova
Westcoast Pisa
Aquamaster
Floerance Beauty Allieds
Accessories
Fauna Vencia
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OBJECTIVE OF STUDY
PRIMARY OBJECTIVE
SECONDARY OBJECTIVE
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NEED FOR THE STUDY
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SCOPE OF THE STUDY
• Provides all the crucial company information required for business and competitor
intelligence needs.
• Contains a study of the major internal and external factors affecting the company
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DEPARTMENTATION
One reason organizations exist is to do things that would be hard for one person to do by
themselves. For example, it's hard to conceive of one person building an office building.
Instead, we have organizations of thousands of people with diverse skills that work
together to build buildings. However, coordinating, controlling and just keeping track of
a lot of individuals introduces its own problems.
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One way to solve these problems is to create a hierarchical system of supervision, so that
small groups of workers (up to say, 50 people) are supervised by coordinators
(managers). Depending on how many people there are in the organization, the
coordinators themselves need to be organized into groups supervised by higher level
managers, and so on. Part and parcel of this hierarchical supervisory system is the cutting
up of the organization into groups (departments).
DEPARTMENTS
PERSONNEL DEPARTMENT
Employee Relations
The people at havells are the key to success. Their skills, knowledge, ideas and
enthusiasm drive their business. They have high-quality, diverse workforce and
employees who fulfill their potential. They have achieved this by giving them
development and advancement opportunities along with competitive compensation and
benefits that appropriately reward performance
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They communicate widely with employees to demonstrate how their efforts contribute to
our success and to listen to their concerns. They also encourage the employees to align
with their vision. They are committed to open communications and a workplace where
everyone's voice is heard.
They use several channels to communicate with employees, including an internal web
portal and company website along with communication sessions with the top
management of the company. These sessions provide assessment of employee
satisfaction and are inputs for business planning, management decision-making and
company strategy development. They also help employees implement company policies,
meet high standards of conduct and ensure their behavior reflects company values and
policies
The Group is driven by qualified and experienced professionals backed by a work force
of over 8000 employees. All branches and manufacturing facilities are computerized and
networked with each other. An open door policy at all levels encourages employees to be
participative, innovative and creative. Empowering employees helps the organization in
harnessing individual talents to the fullest. Emphasis is laid on building team spirit which
helps employees to realize collective potential.
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FINANCE DEPARTMENT
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operations
EBIDTA 55.00 72.40 32%
EBIDTA % 9.9%. 12.4%
PROFIT AFTER 40.70 49.30 21%
TAX
After Tax increased by 21% to Rs.49.30 Crores in the present quarter as against
Rs.40.70 Crores reported in the corresponding quarter of the previous year.
The Earning before interest, depreciation and tax (EBIDTA) increased by 32% to
Rs.72.40 Crores as compared to Rs.55 Crores in the corresponding quarter. The Profit
Before Tax was up by 40% to Rs.65.80 Crores compared to Rs.47 Crores in the
corresponding quarter.
The performance of the switchgear sales showed a growth of 17% to Rs.171.90 crores
from Rs.147.10 Crores achieved in the corresponding quarter of the previous year. The
cable & wire business segment is Rs.242.80 Crores. 20% increase in lighting and
fixtures segment to Rs.75.5 Crores as against Rs.62.70 Crores. 17% growth in Electrical
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consumer durables with revenue of Rs.90.4 Crores as against Rs.77.40 Crores in the
corresponding quarter of the previous year.
During the quarter Havells has majorly expanded its domestic and industrial switchgear
manufacturing operations by putting an additional plant with the increase of 67% in the
capacity at Baddi, Himachal Pradesh. This plant will be the most automated and state-of
the-art switchgear manufacturing plant in India. Company is targeting export of Rs 500
Crores from this plant itself.
MARKETING DEPARTMENT
Havells is one of the leading players in the Indian electrical products industry. The
company which was virtually unknown 5 years ago shot into limelight through some
clutter breaking campaigns in recent times.
What is interesting about Havells is their penchant for advertising. The company had
been making major investments in promotions and has been using the recent IPL for
brand building.
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Havells shot into limelight with their campaign for Mini Circuit Breakers (MCB) which
are used to prevent short circuits . Most of the new homes/offices have it but these
products were never advertised.
Havells came out with a clutter breaking humorous ad for their MCB which caught the
consumer's attention. The product ad had the famous tagline " Shock Laga Kya ".
The ad was a hit because of the creative execution.The positive response from the
consumers prompted Havells to invest heavily in brand promotions.
Another classic ad was for Havells CFL bulbs. The Rimpoche ad too was a highly
interesting ad for a dull product.
Havells followed its ad campaigns with a touchy mother son campaign for its cable
product range
For its fan range, Havells came out with another funny campaign : Bijilee
Recently Havells made use of the Recession to come out with another creative one for its
MCB range : recession ad
Havells also has been using the recent IPL for brand promotion. Whenever some batsman
gets out or when he scores a six, the two second message ad comes on the screen " Shock
Laga Kya"
These clutter breaking ads has significantly increased the brand familiarity and liking of
Havells brand. The brand is fighting very well established players like Crompton
Greaves, Usha,Anchor , Legrand etc. Havells scored over these brands through its higher
share of voice.Regarding the branding campaign, Havells has been focusing more on
product advertising rather than building its corporate brand.
Usually the ads of Havells, does not have a common thread . The cable ad and the MCB
ad and CFL ads are all very different. Although it all comes from Havells, one cannot
find a common thread.This is a problem for Havells as a corporate brand. The company
has so far not tried to bring in a corporate brand theme. Havells does not even have a
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tagline.
Now everyone associates Havells with the Shock Laga Kya tagline which is a specific
tagline for its MCB range. There is no doubt that these product ads are well crafted and
has served the purpose. But on analysing the branding , Havells as a corporate brand has
built strong familiarity but no brand depth.When it comes to what havells stands for, one
can say that it stands for " Shock Proof MCB". So Havells stands to be identified for a
single product rather than as an umbrella brand.
One disadvantage of developing a common corporate brand theme is that every Havells
ad should then have to align with that common thread which may constrain creative
thinking. But a brand should own a distinct place in the consumer's mind. Havells
corporate brand right now does not have than distinct space for it .
The logic of the current strategy is that through the product ads .
Havells will gain familiarity and thus brand equity. There is now flaw in this logic. But
the issue is about the brand personality.
A brand should have some core brand values and manthra which makes it unique and
distinct. This mathra has to be created by the brand and communicated to the
consumers.It is in this context that the current strategy of product ads driving a corporate
brand becomes ineffective.
DEALERS
QRG Group's legendary customer focus empowers its people to build sturdy and lasting
relationships with its business partners, employees and customers, thus paving the way
for unparalleled future growth. Dealers form the core of the company of over 27
Galaxies, 2500 dealers and more than 30000 retail outlets in India.
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MAJOR CLIENTS
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PRODUCTION DEPARTMENT
Powerful trends are shaping up industry for the 21st century. Because of rapid spread of
advanced technologies complexity of work is increasing - almost daily. With the state of
the art equipments and manufacturing facilities, QRG group is helping to boost safety in
workplaces from the factory to the offices, domestic buildings to commercial plazas. All
the manufacturing units are ably supervised and controlled by technocrats and industry
specialists.
The group has well managed, well-equipped tool rooms with machines like CCV Line,
CNC Machines, EDM Wire Cut, Spark Erosion Machines, Lathes and Surface Grinders.
Their strategic alliances with some of the leading technology corporations in the world of
electrical engineering, ensure constant access to the latest developments in the
international markets, which are then adapted to the tough tropical conditions.
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The firm’s manufacturing units are fully equipped with the latest and most sophisticated
facilities in India. And in the hands of our highly qualified technical experts, this results
in some of the most advanced product development in the country.
All their manufacturing plants are ISO:2000 certified. They are in the process of attaning
ISO:14001 for all the plants. The first one to get this certification is TTL, the meter
manufacturing plant.
SWOT ANALYSIS
This SWOT analysis company profile is the essential source for top level data and
information. The report examines the company's key business structure and operations,
history and products, and provides summary analysis of its key revenue lines and
strategy. SWOT Analysis is a powerful technique for understanding your Strengths and
Weaknesses, and for looking at the Opportunities and Threats you face.
Strengths:
Weaknesses:
brand.
Opportunities
• Being a part of the QRG group - increasing its reach in the international
• The firm has the opportunity of upgrading them as the leading electrical suppliers
THREATS
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FACILITIES PROVIDED
business meets
• Medical allowances
• Insurance claims
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• Every employees are equipped with system
• Canteen facilities
FINDINGS
over 50 countries across the globe, the group has achieved rapid success in the
• Havells owns some of the prestigious global brands like Crabtree, Sylvania,
CSA, KEMA, CB, CE, ASTA, CPA, SEMKO, SIRIUM (Malaysia), SPRING
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(Singapore), TSE (Turkey), SNI (Indonesia) and EDD (Bahrain) for various
products.
• The essence of Havells success lies in the expertise of its fine team of
professionals, strong relationships with associates and the ability to adapt quickly
• The company has acquired land for constructing a large kitchen with all the
• Havells runs a mobile Medical Van, equipped with a trained doctor and necessary
medicines in the rural areas of Delhi & NCR for the very poor and needy
SUGGESTIONS
• The company should concentrate more on the grievances arising out of the
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CONCLUSION
The company will reach new heights in near future. The employees are the real
strength of any organization Havells India ltd is fortunately blessed with that strength.
The products of the company have a good reputation in the market and hence the
The company maintains considerable fair industrial relation during the last several
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Havells India ltd can surely be itself an ideal company for the electrical industry
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