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Why is this?
A great deal of ITSM training is focused
on Training to pass the exam, and not
on how to practically apply the
theory in day-to-day work.
Adopting best practices represents an
organizational change. There is often
too little attention to the ABC
(Attitude, Behavior, Culture), the need
to create buy-in, overcome resistance
and empower people to change.
Many organizations see ITSM
improvements as Implementation
projects and fail to embed CSI
(Continual Service Improvement) as a
core capability within the culture of
the organization.
Still too many IT organizations are
DO YOU RECOGNIZE internally focused, failing to
THESE CHALLENGES? adequately focus on the Customer
and the Business Value that these best
practices must deliver.
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Details:
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Objectives
The learning objectives are dependent upon what your organization is trying to achieve,
where you are on your ITSM journey and the problems and issues you are trying to solve.
These are some of the objectives that can be achieved during this training:
how to apply Continual Service Improvement in a pragmatic way and capture concrete
takeaway improvements.
how to integrate People, Process, Products and Partners to enable you to deliver value.
how good management tooling will help manage & control the workflow and support
knowledge sharing.
how to effectively communicate and collaborate the importance of clearly defined,
agreed, understood Tasks, roles & responsibilities.
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