[Name]

Macleod | M: | E: | DOB: 28/01/1997

5/9/17

To whom it may concern,

I would like to express my interest for the Part Time BWS Greensborough Liquor Team Member Position
currently being advertised and offer my application for your consideration. After extensive review of the
requirements outlined in your advertisement I am confident that my positive and friendly attitude combined
with my proven customer service experience would be a perfect fit for this role.
Working as a Crew Member for Hungry Jacks I developed exceptional communication and customer service
skills. Serving customers on a daily basis has provided the opportunity to work with a diverse group of
customers and through this I have developed an ability to relate to, and understand, customers of different
backgrounds. My ability to provide consistent positive customer experiences has been driven by my friendly
attitude and willingness to assist.
When confronted with difficult customers and situations I have managed these through remaining calm and
actively listening to the concerns of the customer. I have promptly escalated issues and situations as required to
ensure that a solution has always been achieved within the shortest possible time frame.
I would like to use these strong customer service skills to make a valuable contribution to the retail and
hospitality industry. I have demonstrated experience in meeting KPIs and have worked within a fast-paced
environment to deliver results. I am capable of following clear instructions and adhering to a high standard of
occupational health and safety.
In summary, I am a self-motivated and reliable individual with a passion to deliver a high standard of customer
service. I would bring to this role a willingness to learn and develop further and I am confident that the
customer service and communication skills I have developed would make me a great candidate for this position.
I thank you in advance for your time in considering my application and look forward to further discussion
regarding the opportunity to work within your team.
Sincerely,
[Name]