Business Result Starter Student's BookIntroduction Working wit erg 1 You Introducing, Spelling. Socializing your bs eatin poole [4-3] eee VIDEO lea] What's your joo? ‘nance dectr 2 | Company ‘Companies is fisnt Numbers Telephoning and counties os starting a ‘wok fi, tnlenhoe cat aeas! ‘Spain ving Yourcompary We! Theyare Ema ana sais ofice, Wh questons —_webate factoy decrees vine 4 Departments | Responsibilities Present simple: there is! ‘Telephoning mrdepetmerte yeu! wo! ty eorean omen manages leoanga Ea Predeton, message Logites vibeo 5 Products Company types. Present simple: Big numbers Telephoning ardactves he/she Ander = autor, (28-33) elecronis, by, oot vine G | Entertaining" Fesdana dine” canveant Days Socializing tured, see, aed tines ning Tike aceeping and (335) decning veo 7 | Technology office technology Possessive this, that, Exchanging ‘ete, webcam, eects these, hss ifomaton san pant hing ' VIDEO instructions Q | Travel ‘Transport and was / were Months Telephoning tal anddses —andemale, aes tc, hanging coy check in, arrive meeting vioco Revision game [52-53] | Information files [70-73] | Practice files [54-68] | Audio scripts [74-78] {VIDEO : This section ofthe unit has 2 vide clip linked tothe topic. Meeting people ata conference “The aeton sme Guess the technology introduce yourself talk about jots ‘ask about names an jobs spel ‘meet peosle talk about companies and counties 35% about people and ‘companies say numbers 0-9 start 2 telephone cal talk about your company ask questions say email and website addresses mal request talk about responsiilties {and departments ‘ask about people and ‘departments describe departments {ake and leave = message talk about company types anc activities ask about company products say big numbers ‘order a product talk about feod and drink talk about ability say days and times invite, accept and decline {alk about office technology talk about what's in your office ive instuctions| talk about transport ‘and travel talk about the past say months and dates arrange @ meetingIntroduction How to use Business Result Starter | A complete blended learning package In your Business Result Starter Student's Book pack: Student's Book; DVD-ROM, Access card to Business Result Starter Online Workbook In class Student's Book | Main unit Working with words Canguage awa Business communication ocaulary eos ey exrenions Pracaly speaking Aetity Everyday Eglo pee Student's Book | Practice file Video + worksheets At home Interactive Workbook Online only Online & DVD-ROM DVD-ROM only Reading activities Exercises | Tests | Email practice Phrasebank and Discussions Sample emails | Video personal phrasebook Glossaries | Class audio oo Qe ee)Learning objectives in this rg Sere onear SE Working with words | Introducing yourself | Jobs Seer ere peel Becca Seer 1 01 Listen and read. v Beery eee) Poneties Starting point 1. What's your name? 2, What's your job? acl 2. 01> Listen again and repeat. 3. Work in pairs. Introduce yourself. ‘Examples: Hello, my name's (Sarah Koci Hi, I'm (Yam 4 Stand up. Introduce yourself to other students.5 02> Listen and read. noa| TF wun 4 sales representative 5 engineer 6 human resources manager 6 03> Listen and repeat. oe eee cee 2 0 oe Coe cee technician director assistant representative manager _ engineer 7 04D Listen and complete with a job from 5. Fabienne Ima! ___.. What's your job, Luis? Luis Oh mat Paula What's your job, Tageshi? Tageshi Tman’______. And you? Paula 'man¢__ 8 Work in pairs. Practise the conversations in 7. For more exercises, go to Practice file 1 on page 54 Ties i tise ve ions in 1e anc CH ae © Work in pairs. Practise the conversations in 7 with your name and job. ee © interactive Workbook ) Glossary an assistant an engineerLanguage at work | /’m / you're / Are you 1 05> Liston and read. Jacob Hi, I'm Jacob. Kenji _ I'm Kenji, Hello. Jacob And you're Alice. Maria No, 'mnot Alice. I'm Maria, Jacob Sorry. You're Alice. Alice Yes. Hello, 2 Complete with ‘mor ‘re. Positive Negative T'm Jacob. 1 not Alice, You_____ Alice. You're not Maria, 3 Work in groups of four. Practise the conversation in 1. 4 06> Listen and complete with the words. ‘Are ‘mnot ‘mam Jacob | you an office assistant? Maria Yes, 12 __. Are you umaut resuurces iranager? Jacob No, 1?_____. 1 __a finance director. Question Short answers Are youa director? Yes, [am Se] Nora Tip! ‘m/am,‘te/ are Workin pairs. Choose a job. Ask and answer questions. Use ‘mor ‘re for speakin a office assistant IT technician human resources manager finance direct Jam = tm a aa Examples: A Are you an office assistant? B Yes, Lar. Use am for short answers: A Are you a finance director? B No, I'm not. I'm an IT technician. ‘Are you a manager? Yes, | am. For more info and exercise: file 1 on page 55.‘6 07> Listen and find the name badge. 1 TomasGorski jy | 2 EnzoGonzales ocp Technical Assistant Sales Representative 4 DaisukeHori AXi IT Technician 3 Enzo Silva Sales Manager 7 Work in pairs. Student A, choose a name badge in 6. Answer Student B’s questions. Student B, ask Student A questions. Find the name badge. Example: A Are you Tomas? B No, I'm not ‘A Are you an IT technician? Bes, Fam. A You're Daisuke. B Yes, Lam. noa| TUN Practically speaking | Spelling 1 08> Listen and repeat. ABCDEFGHIJKLMNOPQRSTUVWXYZ 2 Workin pairs. Say the letters on the keyboard. 3 09> Listen and complete with the surname and first name. a Firstname Surname Jane Burton 1 Steven Boryslak 4 Work in pairs. Spell the names in 3. Example: A Jane Burton B Can you spell that? A SANE B-URFON. ) For more exercises, go to Practice file 1 on page 55. 5 Work in pairs. Ask and answer the questions. Write the names. What's your first name? Can you spell that? What's your surname? Can you spell that?Key expressions ‘Saying hello Hello / Hi. Good morning / afternoon / evening. Meeting people What's your name? Are you (Mara)? ''m acob). My name's (Naomi Seto), Nive to meet you. Nice to meet you too, Introducing other people This is (Alek), This is my assistant, Saying goodbye Bye. Goodbye. See you soon, It was nice mesting you, @ » interactive Workbook >» Phrasebank Business communication | Meeting people 1 10> Listen to uhree conversations. Match to the pictures, 2 Match 1-5 to a-e. 1 Good morning, Are you Kasi Good afternoon, Sally. 2. I'm Franco, Niee to meet you. Nice to meet you. 3 Thisis Sally, b Yes, Iam, 4 See you soon, — © Yes, see you soon, And it 5 Goodbye, _ was nice meeting you, Sally d Bye. Nice to meet you too, 3 11> Listen, check, and repeat. 4 Put the expressions in 2 into the categories. 1 Say hello and meet people 16 2 Introduce other people 3 Say goodbye _ )) For more exercises, go to Practice file 1 on page 54 5 Workin groups of three. Look at the pictures in 1, Practise the conversations. Use your own names if you want. Student A You are Franco. Student B You are Kasia. Student C You are Sally. 6 Stand up. Say hello and meet people. Introduce other people. Say goodbye. in ee ie Sats Pa @ » Interactive Workbook 9» Email and Exercises and TealeWork in groups of three. You are at a conference. Student Ais a conference manager. Complete the expressions and practise the conversation, STUDENT A Yes, it's too, My name's = your job? What's Good___1 ‘Change roles and repeat the conversation.1 12» Listen and read. Complete the business card, Saleh Hello. Are you Ricardo Ferreira? Ricardo Yes, | am. Saleh My name's Saleh Al-Banwan. I work for Zain. Ricardo Oh, nice to meet you. Saleh —_T'man engineer in the head office in Kuwait. Here's my card. What is on a business card? (e.g. name) 2 What is on your business card? Show the class. 3p Listen and complete the business cards with the companies. Asiana Airlines Petrobras Santander | x Mavs @ 4 sce win park te = chakic neent ardo Ferreira Manager BG searing Assist ginee Spain3 Work in pairs. Practise the conversation. A Helio, work for_________ What's your company? B My company is__ ' Work in pairs. Look at the map, Where is your head office? gre » Aueduiog | z un f ¢ e 5 Look at the map again, Find the countries, ee OV CO O00 SOR oc 5 Spain China Brazil Japan Kuwait Germany South Korea the USA Saudi Arabia 6 14> Listen and repeat the countries in 5. 7 15b Listen and complete with the countries. | Saleh Alex Jae Min Ricardo Where are you from? Saudi Arabia | Where's your company / head office? 8 15> Listen again. Complete the questions and answers, 1 Where are you from, Saleh? Saudi Arabia. 2 __ your company? My —___ is Santander. 3 _____ your head office? It's in Seoul 4 are you from. Ricardo? I'm from Brazil and1____ for Petrobras, 9 Complete the sentences about you. Tm from | I work for / My company is My head office is in 10 Work in pairs. Ask and answer. Where are you from? What's your company? Where's your head office? 1) For more exercises, go to Practice file 2 on page 56, EE Tip | and 11 Work in pairs. Student A, turn to File 7 on page 71. Student B, turn to My company is Santander. File 12 on page 72. Our head office is in Spain, = ‘My company is Santander and ela ean TS ©» Interactive Workbook» Glossary ‘our head office is in Spain,Language at work | is / isn’t 1 Read the emails. Underline the correct answer in italics. 1 The head office is in Recife / Rio de Janeiro. 2 Camillais in the office / on holiday. | Subject: information on Cami | Hi Richard Is Camila Branco in the Recife office? No, she Ist. She's in the head office in Rio. Yes, its. But she isn't in the office now. She's on holiday. i Thanks. Is the number (0055 3064 47587 2. Underline is (') or isn'tin the emails. 3 Complete with is (s) or isn’t. Positive Negative Questions Short answers He/She/It He/She /It ee Yes, he / she / it San SAT ey PROOENES Meee (he/she ies eRe the office. Recife. in Rio? No, he / she / it 4 16> Complete with is ('s) or isn’t. Listen and check. A Hello, I work for Oltecha. B Nice to meet you. My company # Petrobras. A2_____ your head office in Sto Paulo? B No, it? - Its in Rio, Where's your company? A work in Sao Paulo and the company head office ‘___ in Stavanger. 5 stavanger in Norway? Tip | ‘s or is? A Yes, it ®_ ee 5 Work in pairs. Practise the conversation in 4. Camille's = Camilla is ) For more information and exercises, go to Practice file 2 on page 57. 126 Work in pairs. Student A, see below. Student B, turn to File 16 on page 73. Student A, 1 Look at the map. Ask Student B about Ricardo, Lokas, and Chen. Example: A Is Ricardo in the Portugal office? Bo, he isn’. A Ishe in the Brazil office? B Yes, he is 2 Answer Student B about Rachel, Maya, and Alex, Cotemae Dy Auedwog | z wun ry Practically speaking | Numbers 0-9 1 17> Read, listen, and repeat the numbers on the telephone. 2 18> Listen and circle the numbers on the telephone. 3 19> Listen and complete the passcode on the telephone. 4 20> Listen and complete the numbers. 1 Flight BA 3__10 3 Credit card number 41__2__409 378258 2 Security code__82__ 4 Passport number 6__42__87_2 )) For more exercises, go to Practise file 2 on page 57. 5 Complete the table for you. You Work a eee | Extension Tip | Saying numbers [Mobite | | © oh/zeo 5 five SS - 1 one 6 sx 2 two 7 seven 6 Workin pairs. Say your numbers, Write your partner's numbers inthe table. 3 three 8 eight ‘My work number is... My extension number is 4 four 9 niney expre: Starting a call Goad morning / afternoon, Hello / Hi Answering a call Good morning, (company name), (Maria) speaking, ‘Asking for someone Can | speak to (Aitur Garitano), please? Hello, fs (Rosa) there? Is (Alek) in the office? Is that (Lukas)? Saying ‘yes! Yes, of course. (One moment.) Sure. (One moment.) Saying ‘no! No, I'm sorry, she’s not in the office. No, l'm sorry, he’s out, No, it isn't. It's (Clara). Ending a call OK. Thanks, Goodbye, ion | Starting a telephone call 1 21> Listen to a telephone call. Is Aitur Garitano there? » Listen again, Put the conversation in the right order (1,2, 3, 4). —L Good morning, Inditex Spain — Yes, of course. One moment. — Thanks. — Good morning, Can I speak to Aitur Garitano, please? ‘Work in pairs. Practise the conversation in 2. 4 22» Listen to two telephone calls. Is Rasa in the office? Tick (”) YES or NO. Conversation! YES[] NO [- Conversation 2. YES No 5 22b Listen again. Match questions 1-3 to responses a-c. 1 [i 's that | {_——— 2 | Is Rosc it isn't. fs Maria, el Yo ) For more exercises, go to Practice file 2 on page 56 5 Work in pairs. Take turns. Start and answer a telephone calll to the people in the pictures. Example: A Good morning, Markus speaking B Hello. is Sophia there? A No, I'm sorry, she's notin the office B OK. Thanks. ©» Interactive Workbook »> Email and Exercises and TestsThe company game Work in pairs. Make five conversations. 1 Start on [pimIE]. Choose a square. 2 Move to [green] Then [blue]. Then [yellow 3. Practise the conversation 4. Choose a new pink square. Make a new conversation, Hello, are Where are you from, youRafael? ) , \\_ Hisrake? Sure, one It's Petrobras. aes What's your \\_____// My name's company? Sonia / Haruke ( uka ZS Naito. { What's your \ |s Philippe \ name? mere? = Gina Nice to meet its Rem: 2 ) you sod A Isthat ‘ Where's ( your head Philippe? eee Hello. Can Ispeak to Maya? Vm from st Japan. Good morning, she’s out. = Co, Vim sorry,7 Medico eles leaming cbjecivesinthisy|[* AP Ee ee ee es unit oo a | Ape Working with words | Your company 1 23 Listen and read, \ ! | Poo: Vearned Starting point Where is J * your company? “ Poznari g : + Bend ara? : P| -paaiie? j wou TI 4 \ “{ i } 1 . Wel | Katowice j oe | 2 Whereis 1 Mieszanka? 3. the sales office? 2 the head office? 4. the new factory?Match the words to the pictures. reception awarehouse acarpark anoffice acafeteria a factory 24) Listen and repeat. ee eee eee ee. ee awarehouse afactory acafeteria areception anoffice a car park 5 Work in pairs. What places in 3 are in your company? 6 Look at the adjectives below then answer the questions about Mieszanka. ae FA! x=} new small ‘good Adjectives 1 Is the factory in Katowice old or new? 2 Is the warehouse in Poznai big or small? 3 Is the cafeteria in Poznahh good or bad? 7 25) Listen to three people. Complete with the adjectives, 1 The sales office in London is. 2 The factory and warehouse are but they are —__ 3 The cafeteria is ut the food is __ 9 For more exercises, go to Practice file 3 on page 58. 8 Work in pairs, Talk about places at work using adjectives. , en Example: My office is old. : ‘= your office © the car park the cafeteria (or café) Tip | Adjective + noun + yourhead office other places (e.g. the warehouse) The office is new. = It'sa new office. interactive Workbook W Glossary NOT It's ar-office- new.Language at work | We / They are | Wh- questions 1 Look at the pictures. What places are in the company? 2. Match the sentences to people a~e in the pictures. 1 Sonia and Bill; ‘We're the sales reps. We're in the car park.’ 2 The managers are in the cafeteria. 3 Mike and Jim: ‘We arenttin the factory. We'e in the office. 4 The engineers aren't in reception. They're in the factory. — 5 Are Gill and the security guard in reception? Yes, they are. — 3 wnite ‘re, are, or aren't. Positive «Negative == Question —=—Short answers _ We/They We / They Yes, we / they inthe inthe we/theyin warehouse. factory. reception? No, we / they aren't. 4 Work in pairs. Ask and answer questions about the people in the pictures. Example: A Are Sonia and Bill in the cafeteria? B No, they aren't. They're in the car park. 5 Work in pairs. Choose two people in the pictures. Work with another pair. Ask and answer questions. Example: Pair 1 Are you in the car park? Pair 2. No, we arent. Pair 1 Are you in the factory? Pair 2. Yes, we are, We're the engineers 6 26> Listen to three conversations. Where are the people? 1 Sonia and Bill; () in the car park “] in reception 2 Mike: in reception "| in the office es 3 Bill inthe cafeteria.) in the factory26> Match the questions (1-3) to the answers (a-c). Listen again and check. 1 What's your company? — a Sonia Jones and Bill Dare, 2 Who are they? b He’sin the cafeteria, 3. Where's Bill? _ ¢ Introcom. Wh- question word be What Where ‘Who 9 For more information and exercises, go to Practice file 3 on page 59. 8 Workin pairs. Look at the pictures in 1 again, Ask and answer questions about the people. Use Who...?and Where ...? Examples: A Who is he? B The security guard, ‘A Who's in the factory? B The engineers. ‘A Where are Sonia and Bill? Bin the carpark. aoeidyiom | € wun actically speaking | Fmail and wehsite addresses 4 27> Listen and repeat. 4S rr ‘wwrw.bp.com (52): | d.roberts@fisons.co.uk 5 | 2 wwwwnjbs.com.br (To; _juan_mata@nike.com 3 (wntoyets dlbalcon| | ‘2 27> Listen again. Match the words to the symbols. dot dask at underscore 19 = 7 aS eee a 3 20> Listen, Tick (/) the address you hear in 1 “4 29> Put the words in the right order. Listen, check, and repeat. you that repeat can ? ) For more exercises, go to Practice file 3 on page 59, Complete the table for you. Address You ‘Your partner Company website a Work email Tip | Who pea | Who ...? asks ebout a name Work in pairs. Say your company website and work email. Complete the gr a job title. table for your partner. Who are they? ‘Sonia and Bill. The sales reps.Business communication | Requests 1 Read emails 1 and 2. Answer the questions, 1 Where is the visit? 2 Whats the request? y visit ‘Subject: Vis Dear Ms Aranegui | | fi mara Tim wring about my vist to your new factory and | Whereis the nw factory and warehouse? | Warehouse. Can you please send me a map? | | Please send me a map. | kin esas | atte best Sergio Galt lina Subject: Re: Vist | eto wuca |] | Deer mr cats Thanks for your eral. Theyre in Turn, Heres map, Best | Thank you for your email, The new factory and warehouse are in Turin. Please find attached a map. Best wishes Maria Aranegui Eee Maria fay 3 Complete with the phrases. Thank you for Hi Can you please send Kind regards ee oeccrecmneeee ee] Whereis Allthe best Imvwriting about Here is. Dear Key expressions Emails 1 and 4 Emails2and3 0 Opening ———Ms Aranegui /MrGalletti ____ Maria / Ilello Luca Helio / Hi aa _my visit to oS ee aancnew, Dear Mir/ Mis / Ms* your new factory... factory ..2 Previous contact ae ‘Thanks for Thank you for (your email).= Thanks for (your email). aes Reason for writing Please find attached Ym writing about ...* Please send Best wishes a _/ Best vest ee 4 Wick co emails are formal? Can you please send ...* 2D For more exercises, go to Practice file 3 on page 58. Attachments Please find attached (a 5 Complete the emails with phrases from 3. map). Here is (a map). Taro | | =r okamura ] Closing | Wheres the meeting? Sa a arenas 2 me detats. ff | ofc, Ganyou nce ang ste i All the best / Best | Best [eee ae | forma prases phen __/e) | mk shiraton ©» interactive Workbook = » Phrasebank (> Interactive Workbook 9» Email and Exercises and TestsWhat's Work in pairs or teams. Student A / Team A, see below, Student B / Team B, turn to File 15 on page 73. Ask and answer questions, Team A he answer? 1 Choose a blue question square, 2 Ask Student B / Team B your question Team B 1 Find the correct yellow answer square. 2. Answer the question, 3 Choose a blue question square, Ask Student A / Team A your question. Student A / Team A 1 Is the factory i, Daly | Where are pes snes. in Russia? as qos in Lima. | neice | es Are they in reception? It’s old. Yes, it is. imon? ae ae Eee |Pca oy rg ees eisai Working with words | Responsibilities and departments eee Repeat 1 30> Listen and read, Peony Peace ‘My name's Joanna. 'm from Hungary and coerce © ive in Sopron, I work for a software company. meee We make CD-ROMs and DVDs. I'ma sales rep ee and meet customers. | sell the products to ron j training companies and schools, We have aces three people in the Sales Department. | work Starting point ce a ‘My name's Fred Meesmaecker, I'm from France, but Tlive in England. I work for Capgemini. It's a global Cepatsmient?) company. We have over 300 offices in more than 40 2 What's your countries, 'm a project manager and manage a tearm fener) of Technicians, Ihave eight people in my team and they manage computer systems for the client. This 3 Inyour department, month, we have a project with a food company. are you © inateam? eave oar: 2 Complete the table about the people in 1. fesse Number of people in Name Home Job Whatyoudo {2a or department Joanna Sales rep 3 England Manage a team 3 Underline the verbs in the texts in 1. 4 Complete with the verbs. rs work live make manage meet have sell , My name's Deshi and I'm a sales manager. I'm from Chhina, but I*______ Tip | Talking about in Seattle in the USA. 12____ for URF Solutions. We're an. big numbers IT company and we ?__ ‘websites for companies, I!______ the ae Sales Department. | six people in my team. They © & ee ned: ‘customers and they ’____ the products to companies in North America > 300 more than / over 300 < 3UU less than / under 300 5 31> Listen and repeat the verbs from 4.6 Write about you with the verbs in 4, then tell your partner. 7 32> Look at the departments in the company. Listen and repeat the departments. Carl and Dan Greta Carlos Antony 8 Who from 7 says 1-7? 1 We make the products. Thave three people in my team. They sell the products, We manage transport. I manage the company. We have six departments, I meet new employees, 7 Iwork on my own, I manage money. 2 3 4 I manage the computer system. 5 6 9 33 Find the plural form of these words on pages 22 and 23. Then listen and repeat. department departments customer ______ product company —____ office technician ___ employee person —__ country ___ DD For more exercises, go to Practice file 4 on page 60, Draw your company structure with the names of six departments, Show your partner and talk about the departments. Example: We have a (sales) department. They (make / sell / manage / have) ©» Interactive Workbook» Glossary ‘Anne-Marie Tip | Plural form For most nouns, add -s department > departments For nuns ending in -y change to ~ies: company > companies Some plural nouns are irregular: person > people squawedag | » unLanguage at work | Present simple: | / you / we / they 34> Karla is a manager. Today, she is with two new employees. Listen and match the person to the department. Karla Sales Astrid Human Resources Mark Finance 2. 34> Listen again. Complete with the words, work (x2) don't (x2) do(x2). manage live 1 1_____ the Human Resources Department, 2 I'm from Switzerland, but | _____ live there. 3 We____ in Munich, 4 Doyou_____in Sales? Ce oe 6 What ___ you do? 7 1___ in Finanee. 8 No,I____. Ilive in Canada, 3 Complete with do or don’t, Positive Negative Question Short answers I/ yous we/ they I/you/we/they Yes, 1/ we / they manage a workin you / they live department. Sales inGermany? —_No,I/ we / they 4. Work in pairs. Make six questions. manage a department? livein Spain? workin people? Doyo) Hee be cenmz sell products? make India? 5 Work in pairs. Ask the questions from 4. Answer Yes, Ido or No, Idon't.6 Complete with Who, What, or Where. 1 2 ___ do you work for? 3 __do you live? do you do? 7 Workin pairs. Make questions for these answers using the questions from 6. Example: A What do you do? B I'ma production manager. T'ma production manager. We live in Lima, ‘We manage training courses. We work for a small IT company. I work for Alcatel-Lucent. I make computers. I'm an engineer. I sell products. 9) For more information and exercises, go to Practice file 4 on page 6 8 Stand up! Meet other people. Ask and answer the questions in 6. factically speaking | there is / there are 4 Read about a department. Underline the verbs. There are four people in my department. There's a manager at head office. There are two IT technicians and there's an assistant, 2 Complete the table with two verbs. cyan aoe There _—__ ‘one assistant. two technicians There four people 3 Complete with sor are, 1 There ___ 200 offices in 30 countries. 2 There ___an office in London. 3 There ___18 offices in the UK. 4 There ___a Human Resources Department, 1) For more exercises, go to Practice file 4 on page 61 '# Work in pairs. Talk about your company and your department using there is / there are. Tall about * offices and countries + departments * people and jobs in your department or team. Tip | What do you do? What do you do? What's your job? squauieded | y wun