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SAP EWM 7.

01
November 2011
English

Customer Returns with


Quality Inspection (Y43)
Business Process Documentation

SAP AG
Dietmar-Hopp-Allee 16
69190 Walldorf
Germany
SAP Best Practices Customer Returns with Quality Inspection (Y43): BPD

Copyright
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Content

1 Purpose........................................................................................................................................ 5
2 Prerequisites................................................................................................................................ 5
2.1 Master Data and Data........................................................................................................... 5
2.2 Business Conditions.............................................................................................................. 7
2.3 Preliminary Steps.................................................................................................................. 7
2.3.1 Creating Outbound Delivery Orders without Order References in SAP ERP.................7
2.3.2 Selecting Outbound Delivery Orders..............................................................................9
2.3.3 Confirming Warehouse Tasks......................................................................................... 9
2.3.4 Maintaining Outbound Delivery Orders........................................................................10
2.3.5 Processing Billing Due Lists in SAP ERP.....................................................................10
3 Process Overview Table............................................................................................................. 11
4 Process Steps............................................................................................................................ 12
4.1 Creating Returns Deliveries.................................................................................................12
4.2 Packing Inbound Deliveries and Posting Goods Receipts...................................................13
4.3 SAP EWM Quality Inspection..............................................................................................14
4.4 Putaway.............................................................................................................................. 14
4.5 Scrapping............................................................................................................................ 15

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Customer Returns with Quality Inspection

1 Purpose
You use this business process to handle customer returns. When you receive the rejected goods,
you perform a complete inspection. Depending on the inspection result, you decide if the goods are
put away or scrapped.

First of all, the customer creates a returns order with reference to the invoice. Then the returns
delivery is created. The customer sends back the rejected goods. A truck with the returned goods
arrives at a door where it is unloaded. The returns delivery is packed and the goods receipt is posted
to create a Quality Inspection Document. The Quality Work Center is used to do the quality
inspection including the quality inspection and the decision with follow-up action. On the one hand,
the putaway can be done, on the other hand, products can be moved to the scrap zone.

This process does not support the following functions:


Unauthorized returns
Follow-up actions such as Sending goods back to the customer and Refurbishing

2 Prerequisites
You have created an Outbound Delivery already posted the Goods Issue. The outbound delivery
contains at least two items. Afterwards, a billing document for the outbound delivery with the
transaction VF04 is created in the SAP ERP system.

Master Data and Data


ERP: Organizational Structure
Org. data Value Master Data Details Comments
Shipping Point 1000
Sales Organization 1000
Distribution Channel 10
Division 10
Plant 1000
Storage Location YAFS Available for Sale-
Storage location

The following customers can be used in the preconfigured sample processes:

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Vendor/customer Description
EWMCUST001 Customer CUST001
EWMCUST002 Customer CUST002
EWMCUST003 Customer CUST003
EWMCUST004 Customer CUST004

Material Master Data


Master Data Value Master Data Details Comments
Products Number EWMPROD-S01 Small part, fast-moving 01
Products Number EWMPROD-S02 Small part, fast-moving 02
Products Number EWMPROD-S03 Small part, fast-moving 03
Products Number EWMPROD-S04 Small part, fast-moving 04
Products Number EWMPROD-S05 Small part, slow-moving
05
Products Number EWMPROD-S06 Small part, slow-moving
06
Products Number EWMPROD-M01 Medium part 01
Products Number EWMPROD-M02 Medium part 02
Products Number EWMPROD-M03 Medium part 03
Products Number EWMPROD-L01 Large part 01
Products Number EWMPROD-L02 Large part 02
Products Number EWMPROD-L03 Large part 03
Packaging Material CARTON_L
Carton, large
Number
Packaging Material CARTON_M
Carton, medium
Number
Packaging Material CARTON_S
Carton, small
Number

Warehouse-specific structure
Org. Data Value Org. Data Details Comments
Storage Type T010 Storage type for midsize parts. It
is one section: 0001 - Total
Section
Storage Type T020 Storage type for small parts. It is
divided into 2 section: 0001 slow
moving part and 0002- fast
moving part: Maximum weight is

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Org. Data Value Org. Data Details Comments


40 kg; Putaway Rule: Empty bin
Storage Type T050 Storage type for large parts;
Fixed bins are used:
Putaway Rule: Addition to
Existing Stock/Empty bin
Storage Type T051 Storage type to store the returned
items.
Storage Type T910 Staging area for received parts; it
contains one storage bin GR-
ZONE
Storage Type T921 Storage Type, which is used as
staging area.
Storage Type T820 Q-Station for Return Items
Storage Type T840 Scrapping Zone
Work Center WQ01 Work Center for Quality
Inspection
Warehouse Number YEWM RDS-EWM Warehouse

Business Conditions
The business process described in this Business Process Documentation is part of a larger chain of
integrated business processes or scenarios. As a result, you must have completed the following
processes and fulfilled the following business conditions before you can start any activities in this
scenario:
Business Condition Scenario
You have completed all steps described in the ERP-EWM Integration (Y31)
Business Process Documentation ERP-EWM
Integration.
You have set up the required warehouse structure. Sample Warehouse Structure (Y32)
You have completed the configuration settings Inbound Process from Vendor without
described in the Building Block Configuration HUs (GR01) (Y35)
Inbound Process from Vendor without HUs (GR01).
You have completed the configuration of the Outbound Process with Pick HUs
scenario Outbound Process with Pick HUs (GI02) (GI02) (Y37)

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Preliminary Steps
1.1.1 Creating Outbound Delivery Orders without Order
References in SAP ERP
Use
In this step, you create an outbound delivery order.

Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu Logistics Logistics Execution Outbound Process Goods
Issue for Outbound Delivery Outbound Delivery Create
Single Document Without Order Reference
Transaction Code VL01NO

2. On the Create Outbound Delivery Order Without Order Reference screen, create the
following entries:
Field Name Value User Action and Values Comment
Shipping Point 1000
Delivery Type LO
Sales Organization 1000
Distribution Channel 10
Division 10

3. Choose Enter.

4. On the Create Delivery w/o Ref. Create: Overview screen, create the following entries:
Field Name Value User Action and Values Comment
Ship-to party EWMCUST00
1
Planned GI Current date
Material <any material
for example
EWMPROD-
S05>
Deliv. Qty for example 6
Plant 1000
Storage Location YAFS
5. Choose Enter.
6. Choose Save.
7. Go Back to the SAP Access screen.

Result
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You have created an outbound delivery order without reference.

1.1.2 Selecting Outbound Delivery Orders


Use
In this step, you select the outbound delivery order in SAP Extended Warehouse Management
(EWM).

Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu Extended Warehouse Management Delivery Processing
Outbound Delivery Maintain Outbound Delivery Order
Transaction Code /N/SCWM/PRDO

2. On the Maintain Outb. Del. Order Warehouse No. YEWM screen, create the following entries:
Field Name Value User Action and Values Comment
Criteria for Simple REFDOCN ERP Document
Search O_ERP_I
ERP Outbound For
Delivery example
80000046
3. Choose Execute.
4. Select the SAP EWM Outbound Delivery Order.

Result
You have selected the outbound delivery order number in SAP EWM.

1.1.3 Confirming Warehouse Tasks


Use
In this step, you confirm the warehouse task, which is automatically created in the SAP EWM
Warehouse Management Monitor.

Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu Extended Warehouse Management Monitoring Warehouse
Management
Transaction Code /N/SCWM/MON

2. In the Warehouse Management Monitor dialog box, choose Outbound Documents Outbound
Delivery Order and choose Outbound Delivery Order.

3. Enter the SAP EWM Outbound Delivery Order:

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Field Name Value User Action and Values Comment


Outb. Delivery Order for example
106
4. Choose Execute.
5. Choose Warehouse Order.
6. Select the Warehouse Order, choose More Methods Confirm Backgr.
7. Confirm the information screen.
8. Go Back to the SAP Access screen.

Result
You have confirmed the picking warehouse task in SAP EWM.

1.1.4 Maintaining Outbound Delivery Orders


Use
In this step, you maintain the outbound delivery order in SAP EWM.

Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu Extended Warehouse Management Delivery Processing
Outbound Delivery Maintain Outbound Delivery Order
Transaction Code /N/SCWM/PRDO

2. On the Maintain Outb. Del. Order Warehouse No. YEWM screen, create the following entries:
Field Name Value User Action and Values Comment
Criteria for Simple REFDOCN ERP Document
Search O_ERP_I
ERP Outbound For
Delivery example
80000046
3. Choose Execute.
4. Select the SAP EWM Outbound Delivery Order.
5. Choose Goods Issue.

Result
You have posted the Goods Issue for the outbound delivery order in SAP EWM.

1.1.5 Processing Billing Due Lists in SAP ERP


Use
In this step, you process the billing due list in SAP ERP.

Procedure
1. Access the transaction using one of the following navigation options:

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SAP Menu Logistics Sales and Distribution Shipping and Transportation


Billing Billing Document Process Billing Due List
Transaction Code VF04

2. On the Maintain Billing Due List screen, create the following entries:
Field Name Value User Action and Values Comment
Billing Date from <Current
date>
3. Choose DisplayBillList.
4. Select the relevant document and choose Individual billing document.
5. Choose Save.
6. Go Back to the SAP Access screen.

Result
You have processed the billing document in SAP ERP.

3 Process Overview Table

Process Step Business Business Transaction Expected Results


Condition Role Code
Creating a Customer Sales Clerk VA01 The sales clerk
Returns Delivery informs the communicates the returns
sales clerk about delivery number as
a coming return identifier to the customer
so that the customer can
send the products back.
Pack Inbound The truck with Warehouse /N/SCWM/PRDI The delivery is packed and
Delivery and post the rejected Clerk the goods receipt is directly
Goods Receipt goods arrives at posted to the quality
the door inspection work center.
Move products to A warehouse Warehouse No system The products have been
Quality Inspection clerk brings the Clerk interaction brought to the quality
rejected goods required inspection work center.
from the staging
area to the
quality
inspection zone
Putaway Quality Inspector Quality /N/SCWM/QINSP The warehouse task for
checks every Inspector putaway is automatically
product created and can be
decision: ok, so confirmed, for example in
they can be put the SAP EWM Warehouse
away Monitor.

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Process Step Business Business Transaction Expected Results


Condition Role Code
Scrapping The quality Quality /N/SCWM/QINSP The warehouse task for
inspector checks Inspector scrapping is automatically
every product created and confirmed in
decision: not ok, the background. The
so they must be unplanned goods issue can
scrapped now be posted via the
transaction
/N/SCWM/ADGI

4 Process Steps

Creating Returns Deliveries


Use
In this step, you create a returns delivery in SAP ERP.

Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu Logistics Sales and Distribution Sales Order Create
Transaction Code VA01

2. On the Create Sales Order: Initial Screen screen, create the following entries:
Field Name Value User Action and Values Comment
Order Type RE
Sales Organization 1000
Distribution Channel 10
Division 10
3. Choose Create with Reference.

4. On the BillDoc tab page, create the following entries:


Field Name Value User Action and Values Comment
Billing Document For example
90000001
5. Choose Copy.

6. On the Create Returns: Overview screen, create the following entries:


Field Name Value User Action and Comment
Values
Payment terms 0001

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Field Name Value User Action and Comment


Values
Order reason For example 101
Incoterms FH
Order Quantity For example 4
7. Choose Enter.
8. Confirm the information message.
9. Choose Save.

Result
You have created a returns delivery in SAP ERP.

Packing Inbound Deliveries and Posting Goods Receipts


Use
In this step, you check that the truck has arrived, and you pack the inbound delivery.

Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu Extended Warehouse Management Delivery Processing
Inbound Delivery Maintain Inbound Delivery
Transaction Code /N/SCWM/PRDI

2. On the Maintain Inbound Delivery Warehouse Number YEWM screen, create the following
entries:
Field Name Value User Action and Values Comment
Criteria for Simple REFDOCNO_ERP_I
Search
ERP Document For example 84000001 Enter the previously
created returns delivery
number
3. Choose Execute.
4. Select Inbound Delivery Item and choose Switch to Form View. Check that the Warehouse Door
DI01 and the Warehouse Process Type P430 are found.
5. Select Inbound Delivery and choose Inbound Delivery Follow-On Functions Pack.

6. On the Work Center Packing for Inbound Delivery screen, create the following entries:
Field Name Value User Action and Values Comment
Pack. Material For example The product fits into the
CARTON_S packaging material
7. Choose Execute.
8. Drag and drop your product into the new HU.

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9. Choose Save.
10. Choose Back.
11. Select Inbound Delivery and choose Goods Receipt.

Result
The delivery is packed and the goods receipt is directly posted to the quality inspection work center.

SAP EWM Quality Inspection


Use
In this step, you do the quality inspection and indirect counting for the returned delivery including
decisions and follow-up actions.

Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu Extended Warehouse Management Execution Quality
Inspection and Count
Transaction Code /N/SCWM/QINSP

2. On the Work Center: Quality Inspection and Counting screen, create the following entries:
Field Name Value User Action and Values Comment
Warehouse Number YEWM
Work Center WQ01
Handling Unit For example
8000000041
3. Choose Execute.
4. Choose the product on the right and choose the Qual. Insp. tab page.
5. On the Qual. Inspection tab page, choose Add Inspection Document Item.
6. On the one hand, enter the quantity, for example 1, and the decision code DCRA for the item,
which has to be put away. On the other hand, enter the quantity, for example 3, and the decision
code DCRR for the item, which has to be scrapped.
7. Choose Finding Creation: Findings were not yet created for the item to be scrapped only.
8. On the Entry of Finding screen, choose Add Finding and enter the code, for example A.
9. Choose Transfer.
10. Choose Save.
11. Choose Back.

Result
You have done the quality inspection and indirect counting for the returned delivery. Depending on
the decision code, the items are scrapped or put away.

Putaway

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Use
In this step, you do the putaway of the relevant items.

Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu Extended Warehouse Management Execution Confirm
Warehouse Task
Transaction Code /N/SCWM/TO_CONF

2. On Work Center: Quality Inspection and Counting, make the following entries:
Field Name Value User Action and Values Comment
Criteria for Simple TANUM
Search
Warehouse Task for example Enter the warehouse task,
1327 which was created in the
Quality Work Center
3. Choose Confirm + Save to move the stock to Storage Bin T051.
4. Choose Back.

Result
You confirmed the putaway warehouse task, which was created in the quality work center.

Scrapping
Use
In this step, you do the scrapping of the relevant items.

Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu Extended Warehouse Management Execution Post Unplanned
Goods Issue
Transaction Code /N/SCWM/ADGI

2. On the Post Unplanned Goods Issue screen, create the following entries:
Field Name Value User Action and Values Comment
Warehouse Number YEWM
GI Process SCRP Scrapping
3. Choose Execute.
4. Select the relevant item, for example by GR Date, which should be scrapped.
5. Choose Post GI.
6. Choose Back.

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Result
You have scrapped the stock, which is moved to the scrap zone after the quality inspection decision.

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