ESOS

REFERENCE GUIDE
CRICOS-registered providers must comply with 15 standards that ensure their quality of education and professionalism is of a sufficiently high
standard to enrol international students. These education providers must demonstrate their compliance with the standards at the point of CRICOS
registration and throughout their CRICOS registration period.

STUDENT LIFE CYCLE

STANDARD 1 learning goals and to achieve satisfactory meet attendance requirements. Registered
Marketing information and practices. academic progress towards meeting the providers report students under Section 19 of
learning outcomes of the course. the ESOS Act who have breached the
Registered providers ensure that marketing of
attendance requirements.
their education and training services is STANDARD 7
professional, accurate and maintains the STANDARD 12
Transfer between registered providers.
integrity and reputation of the industry.
Registered providers assess requests from Course credit.
STANDARD 2 students for a transfer between registered Registered providers appropriately recognise
Student engagement before enrolment. providers prior to the student completing six course credit within the ESOS framework.
months of his or her principal course of study in
Registered providers recruit students in an STANDARD 13
accordance with their documented procedures.
ethical and responsible manner and provide
Deferment, suspension or cancellation of
information that enables students to make STANDARD 8 study during enrolment.
informed decisions about studying with the
Complaints and appeals. Registered providers may only enable students
registered provider in Australia. Registered
providers ensure students qualifications, Registered providers complaints and appeals to defer or temporarily suspend their studies,
experience and English language proficiency are processes are independent, easily and including granting a leave of absence, during the
appropriate for the course for which enrolment immediately accessible and inexpensive for the course through formal agreement in certain
is sought. parties involved. limited circumstances.

STANDARD 3 STANDARD 9 STANDARD 14

Formalisation of enrolment. Completion within expected duration. Staff capability, education resources and
Registered providers monitor the workload of premises.
Written agreements between registered
providers and students set out the services to students to ensure they complete the course The staff of registered providers are suitably
be provided, fees payable and information in within the duration specified in their CoE and do qualified or experienced in relation to the
relation to refunds of course money. not exceed the allowable portion of online or functions they perform for students. The
distance learning. Registered providers only educational resources of registered providers
STANDARD 4 enable students to extend the expected support the delivery of courses to students. The
Education agents. duration of study for the course through the premises of registered providers, including the
issuing of a new CoE in limited circumstances. floor space available for each student, support
Registered providers take all reasonable
students to achieve their course outcomes.
measures to use education agents that have an STANDARD 10
appropriate knowledge and understanding of STANDARD 15
Monitoring course progress.
the Australian international education industry
Registered providers systematically monitor Changes to registered providers ownership or
and do not use education agents who are
students course progress. Registered providers management.
dishonest or lack integrity.
are proactive in notifying and counselling Registered providers proactively inform the
STANDARD 5 students who are at risk of failing to meet their designated authority of prospective ownership
Younger overseas students. course progress requirements. Registered and/or management changes.
providers report students, under section 19 of
Where students under the age of 18 are not
the ESOS Act, who have breached the course USEFUL WEB LINKS
being cared for in Australia by a parent or
progress requirements.
suitable nominated relative, registered https://internationaleducation.gov.au
providers ensure the arrangements made to STANDARD 11
protect the personal safety and social well- http://cricos.education.gov.au
Monitoring attendance.
being of those students are appropriate.
Registered providers systematically monitor
STANDARD 6 students compliance with student visa https://www.legislation.gov.au
conditions relating to attendance. Registered
Student support services.
providers are proactive in notifying and http://www.scsb.nsw.edu.au
Registered providers support students to adjust
counselling students who are at risk of failing to
to study and life in Australia, to achieve their