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AssistEdge Overview
Customer Segmentation Segment & profile Customers and Merchants to assign Initial
& Profiling Credit Line using machine learnings algorithm like KNN
Unified Service Dashboard aggregates Its a complete feedback management, analysis, Personalized Cross-sell up sell
information, non-intrusively, from disparate and response system. Feedback from varied recommendation engine based on self
sources (e.g., CRM, Billing, Social Media, etc.) channel like surveys, community engagement, learning from customer history, preferences
and provides an integrated view on the social and interaction feedback, fact files, and life value to increase revenue and wallet
agents dashboard. secondary research is constructed and share with the customer
captured. The structured and unstructured
feedback is analyzed to identify real-time action
items and service insights to improve the overall
customer experience.
6
Received unit level Rewards and Recognitions and Certificate as
Best Captain and Best Team for this achievement of starting
with a 88K POC and turning it successfully into a sustainable 1
million/year USD account pipeline. Started with 8 members
grown to 35+ team
In the Unit new letters got whole team featured for heroic efforts
taken and on successfully delivering the successful program.
On the Big Data day in Infosys this was a Stellar case study as
a live Big Data implementation which got selected. I was chosen
to present it to CEO.
Presented this to Dr. Vishal Sikka during his Pune Visit and was
featured in story on Infosys Portal.
Team Efforts were appreciated by Infosys higher management
and client CIO as well.
THANK YOU!!