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Salesforce Interview Questions and Answers

1) What is Salesforce??

Salesforce is a company founded by Marc Benio. Revenue of the company comes

from a cloud-based CRM tool also referred as Salesforce CRM.

2) What is Sandbox???

Sandbox is a copy of production database. Before making any changes in the

production, the changes are rst tested in Sandbox and if the test cases are
successful then we deploy these new changes in production.

3) What are dierent types of Sandboxes???

Developer Sandbox
Developer pro-Sandbox
Partial data Sandbox
Full copy sandbox

4) What is a Full copy Sandbox??

Full copy sandbox is an exact replica of the production. You can copy conguration
as well as real-time data from production. Refresh time interval for Full Copy
Sandbox is 29 days.

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5) What is the dierence between ISBLANK () AND ISNULL ()?

ISNULL () works only for number data type elds, when there is no value provided
for the number elds, it returns true.

ISNULL () wont support TEXT data type elds because text elds can never be Null.

ISBLANK () supports numeric as well as text data types.

6) What is the architecture of the salesforce?

Salesforce follows MVC Model, View and Controller architecture.

View stands for user interface (Apps, Tabs, Page Layouts, Fields and Record

Controller stands for Business Logic (Save, Edit, New, Cancel and Delete what
action or logic to perform on click of these buttons is provided in Controller)

Model It is the Database, which stores Schema (Meta-Data (Data about Data) >
Apps, Tabs, sObjects, elds, Apex Classes, Visualforce pages, etc) and Instance

7) What is the dierence between 15 digit and 18 digit id in Salesforce?

Every record in Salesforce has a unique identier also called as id. You can check
record Id in the URL bar of that particular record.

This is 15 digits unique case-sensitive id. First three characters represent the
object. So the records which belong to the same object will have rst three digits

But if the user access the existing records through API (either from query tool or a
program), it will return 18 digits id, which is case- insensitive.

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Last 3 digits of the 18-digit represent the checksum of the capitalization of 15 digit

8) What is Out of the box functionality???

The functionality that comes with standard Salesforce without writing to code is
called as out of the box functionality.

9) What are Governor Limits???

Since salesforce works in a multitenant environment. There are some limits we

need to follow which are also called as Governor Limits.

Number of elds per object: 500

Number of Master-detail relationship per object: 2

Maximum Number of Lookup relationship on object: 25

Maximum number of rollup summary elds: 25

How many external ids we can enable for an object: 7 (increased from 3 to 7
after winter -15 release)

10) What is Production ?and What is production URL?

We should not make any code changes directly in production because end-users
are using the application from the production environment. If we make code
changes directly to production without doing complete testing, it might crash
production environment and end-users will get aected. Production Url is:

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11) What are Activities in Salesforce?

In order to create activities on an object, we must check for Allow Activities

checkbox, if Allow Activities checkbox is checked then the user can add open
Activities and Activity History related lists on the Object layout.

There are two types of activities:

Task : Task is nothing but work assigned to a particular person.

Event: has a certain time limit.During that time, individuals should assemble and
after the time limit is over, the event will get complete.

12)How to Rename the tab?

Tab name is derived from the Plural label eld on the custom object. In order to
rename, go to the corresponding object detail page and rename the plural label.

13) What are the dierent type of tabs available in Salesforce?

We have three dierent types of tabs :

Custom tabs( created for object)

Web Tabs ( created to display a website)
Visualforce Tabs ( created to display Visualforce page)

14) Is it possible to delete a user in salesforce?

No, we can not delete a user record in Salesforce. We can only deactivate the user

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15) What is the maximum batch size of data loader?

10,000 records and minimum size of 1 record.

16) Scenario: There are two workow rules on the same object say namely
workow1 and workow2. If workow1 res then a eld will be updated on
the same object, if the eld updated and due to this workow2 criteria meets
then what will happen, workow2 will re or not?

No, it wont re. To re workow2 we should enable Re-evaluate Workow Rules
checkbox on the workow 1.

17)What are dierent types of Reports available in Salesforce?

1. Tabular Report (Displays records in a form of table)

2. Summary Report (summarize the information based on certain elds)
3. Matrix Report ( summarize the information in two-dimensional manner,
both rowsvise, and columns vise)
4. Join Report ( summarize information in dierent blocks on the same object
and the related objects)

18) How many blocks can we create for join reports?

5 blocks

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6 thoughts on Salesforce Interview Questions and Answers

Manchun Kumar
August 9, 2017 at 3:22 pm | Reply

Thank you for sharing great list of salesforce interview question and

August 14, 2017 at 6:41 pm | Reply

Thank you, great questions!

August 15, 2017 at 11:43 am | Reply

Cool.Thanks Deepika..
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August 15, 2017 at 11:00 pm | Reply

thanks deepika for sharing..

August 16, 2017 at 6:16 am | Reply

thanks deepika for sharing its very helpful

August 17, 2017 at 1:48 pm | Reply

thanks deepika for sharing, its very helpful for mine students also

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