Copyright Envision Corporation. 2002. All rights reserved.

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September 12, 2017

C
o Contact Name
p Address
y Address2
City, State/Province
r Zip/Postal Code
i
g
h
t OBJECT: APOLOGY TO CUSTOMER FOR ACCOUNTING ERRORS

E Dear [CONTACT NAME],

n
v On behalf of [COMPANY], I want to thank you for your recent letter regarding an error that occurred with
i your account [NUMBER]. After examination, we were able to track down the error and have credited your
account accordingly. A report to this effect has also been sent to our credit department I can certify that
s you credit rating wont be penalized in any way.
i
o Please note that as of [DATE], your account balance is [AMOUNT].
n
You are a valued customer, [CONTACT NAME], and we apologize for any inconvenience this mistake
may have caused you. If we may be of further assistance please do not hesitate to contact me at your
C convenience.
o
r
p Sincerely,
o
r
a
t Your name
i Your title
o (800) 123-4567
n youremail@yourcompany.com
.

2
0
0
2
.

A
l
l

r
i
Company Name
Street, City, State/Province, Zip/Postal code Tel: (000) 000-0000 / Fax: (000) 000-0000
www.yourwebsite.com