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Travelport Smartpoint v5.

1 for Apollo and Galileo User Guide

Getting Started with Travelport Smartpoint


This section includes:

Launching Travelport Smartpoint


Signing in
Signing out
Minimizing Travelport Smartpoint
Re-launching Travelport Smartpoint
Changing Local Language
Creating a Password
Setting Your GDS Language
What's New

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Launching Travelport Smartpoint


Travelport Smartpoint is automatically launched when you open Galileo Desktop.

Show Screen

The action of signing on to Travelport Smartpoint also signs you into Galileo Desktop.
Travelport Smartpoint provides the following:

The Terminal Window on the right in which to enter formats and obtain general responses
The PNR Viewer Windowon the left that automatically refreshes the PNR/Booking File

Switching between Travelport Smartpoint and Galileo Desktop


When you have signed on to Travelport Smartpoint you can use the keyboard shortcut Ctrl + F12 to switch
to/from Galileo Desktop if required.
If Travelport Smartpoint has been closed, you can re-launch it by clicking the Travelport Smartpoint icon

visible on the Galileo Desktop Custom Toolbar. This icon is automatically installed on the toolbar
when Travelport Smartpoint is successfully installed.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Signing In
If you are not signed into Galileo Desktop when you launch Travelport Smartpoint, the following sign-on
dialogue box is displayed:

Show Screen

Enter your Galileo Desktop sign-on and password.


Note: You do not need to include the format SON/ in the Sign-on box.
If your Client ID requires you to emulate, the following box is launched for you to enter the required
PCC. Click Cancel if you do not wish to emulate.

Show Screen

Note: If you do not use your Galileo workstation for a period of 120 minutes, Galileo automatically signs
you out and you lose any unfinished transactions.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Signing Out
To sign out of Travelport Smartpoint, enter: SOF
The response is: SIGN-OFF COMPLETE.
Note: This entry also signs you out of Galileo Desktop.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Minimizing Travelport Smartpoint


To minimize Travelport Smartpoint and return to Galileo Desktop, use the keyboard shortcut Ctrl + F12.
Use Ctrl + F12 to bring Travelport Smartpoint back to the forefront when required.
Alternatively, click Quit Application on the APPLICATION menu to close Travelport Smartpoint.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Re-launching Travelport Smartpoint


To re-launch Travelport Smartpoint in the event you close the application, click the Travelport Smart-

point icon shown on the Galileo Desktop Custom Toolbar.


Note: On successful installation, the Travelport Smartpoint icon automatically installs onto the toolbar.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Changing Local Language


You can customize the local language displayed:

Click the Application menu.


Select Application Settings.
Select the Language drop-down box to change the local language.
Click Save.

The new language will appear after restarting Travelport Smartpoint.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Creating a Password
Passwords must be:

Seven to ten characters in length.


Alpha numeric (at least one letter and one number)
Changed every 90 days

The Galileo system prompts you when you need to assign yourself a new password. You cannot use the
same password for five consecutive changes and you cannot use the following as your password:

Agent sign-on
Agent name
Days of week
Names of months

When you sign on for the first time, you use a temporary password. You are then prompted to change it
to a permanent one and to set a keyword.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Setting Your GDS Language


The translation feature supports a primary and secondary language.

To configure the GDS language:


Click on the Connection box at the top of the screen.
Select your primary cryptic language.
Select a secondary cryptic language.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

What's New Release 5.0

After upgrading your existing version of Travelport Smartpoint, a pop-up box will display with inform-
ation describing the new features and functionality available with the latest release. You have the option
to hide this box from displaying by selecting the Don't show me the message again check box.

You can access this information at any time by selecting Help > What's New in Smartpoint!

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

User Settings
This section includes:

Application menu
Application settings

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Application Menu
The Application Menu provides access to terminal and window configuration options.

Show Screen

From this drop-down menu, you can customize the appearance of the Terminal Window.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Application Settings
Travelport Smartpoint supports multiple terminal windows that can be configured independently.For
example, a terminal window can have its own font settings.
The Application Settings drop-down menu enables you to customize display options including language,
theme, and color scheme. In addition, you can create additional windows and change font type and font
size, and select a GDS connection.
There is an auto receive field which will automatically enter on end transaction.

Show Screen

Note: You must select Save for any changes to take effect.
This section describes:

General Settings
Windows Management
Selecting Your Connection

General Settings
Click the drop-down menus to select your required settings for language, theme, and color scheme.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Click Save at the bottom of the screen for changes to take effect.

Other Options
The following features are also available.

Explanation:

Menu Item: Explanation:


Apply color scheme to PNR Check this box if you want the color scheme you selected to
also apply to the PNR viewer
Refresh Viewpoint PNR Check this box if you want the Viewpoint PNR to refresh auto-
matically when PNR/Booking File content changes
Display Separator Lines Check this box if you wish to see separator lines in the host res-
ults such as flight availability
Auto-display emulation dialog Check this box if you wish to see the emulation dialog box dis-
played when you are not emulating a PCC.
Embed Smartpoint in Galileo Desktop Galileo Desktop windows and menu items will not be visible if

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Menu Item: Explanation:


this option is checked.
Hide Galileo Desktop Galileo Desktop will be hidden when launched on start up.
Show reset option when resolution Indicates whether you would like a dialog box displayed when
changes your screen resolution changes.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Windows Management
You can easily create additional windows if required. Click Add and specify a unique name if required in
the Name of selected window box.

Show Screen

Click Save at the bottom of the screen for changes to take effect.

Removing a Window
To remove a window, simply highlight it and click Remove.

Show Screen

Click Save at the bottom of the screen for changes to take effect.
Example display of three windows:

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Show Screen

Click on WINDOW on the Toolbar and select the window in which you wish to work.

Show Screen

Changing the Font and Font Size


Select the required Font, Font Weight, and Font Size.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Click Save to save your required settings.


Note:You can select the Font icon at the bottom of the PNR Viewer Window to amend the font size in the
PNR Viewer Window.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Selecting Your Connection


Each terminal window can use a different Client ID or connect to a different host GDS if required.You
can use the Connection Switcher to select available connections in Galileo Desktop (if applicable).

Show Screen

Click on the drop-down to make the appropriate selection and click Save to save your selection.

Other Features
The Application menu also allows you to:

Save Window Positions/Settings

Restore Window Positions/Settings

Reset Window Positions/Settings

Reset All Settings to Factory Defaults

Menu display:

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Note: Select Reset All Settings to Factory Defaults if Travelport Smartpoint does not open up correctly.
It is possible that the configuration files may have become corrupted in some way.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Personalizing the Work Area


The topics in this section include:

Adding, Deleting, and Renaming Windows


Accessing the Four Window View
Creating a Floating Window to View Applications
Creating Additional Work Area Tabs
Creating Native or Interactive Windows
Personalizing the Window Color, Font, and Theme
Configuring Quick Command Keys
Setting Queue Count Options
Accessing Drop Through Carriers

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Adding, Deleting, and Renaming Windows


The windows in Smartpoint can be renamed, added, or removed to assist with managing the windows dis-
played using these steps:

Click the Application menu.


Select Application Settings.
In the Manage Your Windows box, select the window you want to rename.
Type in the new name in the Name of Selected Window text box.
Click Save.

The new name will appear at the top of each terminal window within Travelport Smartpoint.

Show Screen

Adding a Window
You can easily create additional windows if required.

Click Add and specify a unique name if required in the Name of selected window box.
Click Save.

Removing a Window
To remove a window, simply highlight it and click Remove.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Click Save at the bottom of the screen for changes to take effect.

Example display of three windows:

Click on WINDOW on the Toolbar and select the window in which you wish to work.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Accessing the Four Window View


A four window display can be accessed using the following steps

Click on the Terminal menu


Select Grid View Mode (Ctrl + ALT + F11)
To switch back to the standard view, click the gray arrow in the top left hand corner.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Creating a Floating Window to View Applications


You can configure a floating window which will open alongside other applications such as email.

Click the Application menu.


Select Application Settings.
Uncheck Embed Smartpoint in Galileo Desktop.
Click Save.

These changes will take effect when Travelport Smartpoint is restarted.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Creating Additional Work Area Tabs


From the terminal window you can create additional work area tabs:
Click on the + symbol to add additional work area windows
or
Select the Terminal menu > New Terminal in Tab (or press Alt+N)

To remove a tab
Click on the X symbol to close a work area tab.
or
Select the desired tab to be deleted
Click Terminal > Remove Current Terminal Tab (or press Alt+R)

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Creating Native or Interactive Windows


You can create interactive and traditional native work areas within Travelport Smartpoint.

Click Terminal menu > Native/Interactive mode (or CNTRL+N)

Native windows are identified with an orange band at the top of the window tab as shown in the
example.

Note: The PNRViewer will not refresh automatically while using the native mode in the current terminal.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Personalizing the Window Color, Font, and Theme


Customize the screen colors, font, font size, font weight and theme using the following steps:

Click the Application menu.


Select Application Settings.
Select the desired theme, color scheme, font, font size and font weight.
Click Save.

The new theme, font, font size, font weight or color scheme will appear after restarting Travelport
Smartpoint.

Show Screen

Note:You can select the Font icon at the bottom of the PNR Viewer Window to amend the font size in the
PNR Viewer Window.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Configuring Quick Command Keys


Create Quick command keys to provide fast access to websites, executable applications or Viewpoint dia-
logs.

Click Tools > Quick Commands > Configuration to access the Management menu.
Modify one of the existing QuickCommands or use the Add button to create a new one.
After selecting Type from the drop-down list, the fields will change to allow you to provide the
required information.

Existing quick commands can be viewed and launched by clicking on the # symbol at the right hand
side of the screen (or ALT+F12).

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

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Setting Queue Count Options


Up to ten frequently used queues including categories can be automatically polled or set to be polled at a
defined time. Proactive notifications are received when queues are updated.

Click on the O symbol at the bottom right hand side of the screen.
Enter the PCC, queue number, and/or queue category.
Select which queues you would like visible (up to five can be selected).
Select the polling frequency.
Click Save

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Accessing Drop Through Carriers


Drop through carriers and drop through entries can be accessed by disabling plug-ins.

Click the plug-in button in the upper right hand corner of the screen and verify it is set to OFF.

Note: The button is located between your office ID and the connection name

Switch plug-ins back to ON to use the full range of features Travelport Smartpoint provides.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Menu Items
The topics in this section include:

Terminal Menu
History Menu
Windows
PNR
Search
Sell
Tools
QuickCommands
Configuring Quick Commands
Programmable Keys Editor
Help

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Terminal Menu
This menu option allows you to manipulate the Terminal Window Tab functionality as detailed in the
menu items below:

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

History Menu
This menu option allows you to review the terminal responses that have been displayed. Response history
can be retrieved for the previous five responses.

Use Alt + Up arrow to go back to previous interactive response from the response history.

Use Alt + Down arrow to go the next interactive response from the response history.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Windows
This drop-down menu allows you to switch between windows if you have created additional windows.
Example menu display:

Show Screen

If you select Show all windows, Window 1 plus any additional windows you have created display.
Example response:

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

PNR
This drop-down menu allows you to open dialog boxes that help to create or edit a PNR/Booking File..

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Search
This drop-down menu allows you to open a pop-up box to search for Air, Hotel, Cars, Flight Shopping, and
a combined Flight Shopping and Hotel search.

Note: The options in this menu are explained in greater detail in Availability Searches Using the Menu.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Sell
This drop-down menu allows you to open a pop-up box to direct sell air, hotel, and car reservations.

Note: You have the option of direct selling hotel and car segments or creating passive segments.These
options are explained in greater detail in Direct Sell Screens.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Tools
This drop-down menu provides access to a variety of functions, including QuickCommands, Replay
Entries, Automatic Update Options, Smartpanel (GUI used for Fare Shopping), Programmable Keys Editor,
Recent PNRs, Calendar, Scriptwriter Plus Run (Apollo), and Calculator.
Apollo Tools Menu

Galileo Tools Menu

Note:Select Automatic Update Options, then click the Check now button to verify you are running the
latest version of Travelport Smartpoint.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

QuickCommands
QuickCommands is an easy way to access Relay, which is a series of Windows-based tools that quickly
accomplish complex and time-consuming tasks.
It provides you with several productivity tools with an easy-to-use interface. When you want to perform
daily tasks, use one or more of the Relay tools.

Show Screen

Apollo Tools Menu

Galileo Tools Menu

You can also launch QuickCommands by using the icon on the right side of the Terminal Window.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

The following table lists Relay tools and their description.

This tool: Does this:


Relay Itinerary Capture Collects itinerary data and sends it to other destinations.
Relay Queues Helps monitor and maintain agency queues.
Relay PNR Creates a Business File or a Personal File from data stored in a
booking.
Relay Client File Provides the ability to cut, copy, and paste information to and
from Windows-based applications to create or update a profile.
Relay Ticket Exchange Determines exchange type based on booking information.Provides
graphic of ticket coupon to identify additional information on cur-
rent ticket.
Relay Recovery Simplifies linking and de-linking printers, clearing printer buffers,
and managing TINS tables.
Relay Rules Provides the ability to copy and change rules for point-of-sale
booking quality control check.
Relay E-Status Automated way to track status of unused electronic tickets.

Open QuickCommands Panel


This option enables you to search for a specific topic for which there is a QuickCommand.
Refer to the following example to search for queues:

Show Screen

Click on a topic or type #QUEUES and enter to display Relay Queue Manager.
Example screen response:

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Configuring QuickCommands
The Travelport QuickCommands Configuration dialog allows you to create, modify, or delete Quick-
Commands in Travelport Smartpoint.
You are able to define the name, the type of resource, the terminal command, and also generate a menu
item.
Refer to the following example to create a QuickCommand to access the website for IATA (www.i-
ata.org).

1. Launch the QuickCommand dialog box.


2. Click Add.

Show Screen

Depending on the Type, the different fields are displayed.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Complete and specify the following items:

Name
Keyword
Type
Select ViewpointCOM to launch a Viewpoint dialog box
Select Browser to launch a web site
Select Excute to launch an executable file

Viewpoint Method
Parameters
Terminal Command
Checkboxes to -
Refresh PNR after the action is executed.
Refresh Viewpoint before the action is executed.
Create a menu item in the Tools menu.
Favorite Menu
Add to Category

Browser Method
URL
Terminal Command
Checkboxes to -
Refresh PNR after the action is executed.
Refresh Viewpoint before the action is executed.
Create a menu item in the Tools menu.
Favorite Menu
Add to Category

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Execute Method
App
Parameters
Terminal Command
Checkboxes to -
Refresh PNR after the action is executed.
Refresh Viewpoint before the action is executed.
Create a menu item in the Tools menu.
Favorite Menu
Add to Category

URL
Terminal Command

Completed screen example for the Browser Type:

Show Screen

Click Save to save the quick command.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Adding to the Favorite Menu


You can identify an item as a favorite by adding it to the Favorite menu.There are four levels:

Show Screen

Refer to the following example to specify the QuickCommand for IATA as a Level 1 favorite and add to
category Air.

1. Select IATA from the list on the left of the display.


2. Select Level 1 from the Favorite menu drop-down list.
3. Select Air from the Add to Category drop-down list.

Completed screen example:

Show Screen

Note: Click Save to save the settings.


When you open the QuickCommands panel, IATA is flagged in red as a favorite:

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Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Programmable Keys Editor


You can set up and edit Programmable Keys in Travelport Smartpoint.

1. Select Programmable Keys Editor from the Tools menu.

Show Screen (Apollo Tools example)

Note: Most Programmable Keys work in Travelport Smartpoint, but some do not if they contain com-
mands that are specific to the Focalpoint multi-window terminal emulation environment.
For example, you could create a Programmable Key that contains the command <ReDir3> which means
redirect the entry to window 3. This does not work in Travelport Smartpoint as Smartpoint has no
concept of window 3.The <ReDir3> command is ignored by Travelport Smartpoint.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Help
Help gives you access to the Travelport Smartpoint User Guide and the eNett Virtual Account Number
(VAN) User Guide.
Help also provides a link to a series of training videos, to Whats New in Smartpoint! and to ASK Travel-
port

Show Screen

Note: Click About to check which version of Smartpoint you are running.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Screen Icons in the Terminal Window


The following icons are available in the Terminal Window.

QuickCommands

Replay entries

Print
Queues
Smartpanel

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

QuickCommands Icon

The QuickCommands icon launches the QuickCommands search panel to enable you to search for a spe-
cific topic.
Note: QuickCommands are explained in the Menu Items Quick Commands section.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Replay

The replay icon initiates replay functionality.

Show Screen

Terminal entries are captured and you can replay them by selecting the entry and clicking Send.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Note: To remove an entry from the list, select the item and click Delete Selected.

Options
Click Options to locate the file location. You can export the entry to list and save to a file location if
required.

Show Screen

Note: You are permitted to capture a maximum of 999 entries.Check the box if you wish the list to be
cleared each time you start up Travelport Smartpoint. Click Save to save your settings.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Print

The Print icon enables a variety of print options.

Show Screen

Refer to the following examples:

Take a window snapshot

Show Screen

Copy content as Image

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Copy content as Text

Show Screen
SAT 01FEB14 LONDON/AMSTERDAM 01/0000 01/2359

1 LGW AMS 0620 0835 U28869 WA BA YA 319 E 2 LHR AMS 0635 0905 @CI9362 J4 C4 M7 V4 K7 R4 N7 L7 X7 737 C E 3 LHR AMS
0635 0905 KL1000 J2 CC DC IC ZC Y9 B9 M9 U9 K9 73J C*E

H9 L5 Q5 TC EC NC RC VC GC 4 LTN AMS 0645 0900 U22151 WA BA YA 320 E 5 LHR AMS 0655 0915 BA 428
J9 C9 D9 R9 IC Y9 B9 H9 K9 M9 767 C E

L9 V9 N9 Q9 O9 S9 G9 6 LHR AMS 0655 0915 @AA6726 J7 D7 R0 I7 Y7 B7 H7 K7 M7 L7 767 C*E

V7 G7 S7 N7 Q7 O7 7 STN AMS 0700 0910 U23001 WA BA YA 319 E 8 SEN AMS 0730 0930 U27401 WA
BA YA 319 E 9 LGW AMS 0740 0955 BA2758 J9 C9 D9 R9 I5 Y9 B9 H9 K9 M9 734 C E

L9 V9 N9 Q9 O9 S9 G9 10 LHR AMS 0825 1045 BA 430 J9 C9 D9 R9 IC Y9 B9 H9 K9 M9 320 C E

L9 V9 N9 Q9 O9 S9 G9 11 LHR AMS 0825 1045 @AA6502 J7 D7 R0 I7 Y7 B7 H7 K7 M7 L7 320 C*E

V7 G7 S7 N7 Q7 O7 12 LHR AMS 0840 1110 KL1002 J5 C1 D1 IC Z1 Y9 B9 M9 U9 K9 73H C*E

H9 L9 Q9 T9 E9 N9 R6 VC GC 13 LCY AMS 0925 1135 @AF5183 J2 CC DC IC ZC OC W9 S9 A9 Y9 AR8 C*E

B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9

R9 X2 GR 14 LCY AMS 0925 1135 @KL2454 J2 CC DC ZC W9 S9 A9 Y9 B9 M9 AR8 C*E

U9 K9 H9 L9 Q9 T9 E9 N9 R9 G2 15 LCY AMS 1135 1350 @AF5185 J2 CC DC IC ZC OC W9 S9 A9 Y9 AR8 C*E

B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9

R9 X4 GR 16 LCY AMS 1135 1350 @KL2456 J2 CC DC ZC W9 S9 A9 Y9 B9 M9 AR8 C*E

U9 K9 H9 L9 Q9 T9 E9 N9 R9 G4

More Flights

Print this window


This option allows you to send the window content to an appropriate printer.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Queues
You can manage work to be done on PNRs/Booking Files by performing various queue counts. In addition,
you may view a list of PNRs/Booking Files in a queue.These functions are important factors in increasing
office productivity.
The following icons are available in the Terminal Window to allow you to work with, and manage
queues.

Options

Poll queue count

Display count for all queues

Display more queues

Show Screen

This section describes:

Options
Listing booking files in a specific queue

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Options
To help you manage your queues, you can set up a maximum of 10 Quick View queues or queue cat-
egories.

Select the Options icon:

Show Screen

Note: You can select Queue Count Options from the Tools menu if required.
Refer to the following completed example, specifying pseudo EA7 and queues 16, 17, 19, 20, 22, 25, and
36 with queue category JU.

Show Screen

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Check the Visible box so that queues 16, 22, and 25 are visible at the bottom of the Travelport Smart-
point Terminal Window.
If you check Display queue change notifications, Travelport Smartpoint automatically advises you when
PNRs/Booking Files are added to a queue.
Check the box to Enable queue count polling and specify that you wish your queues to be polled every 30
minutes.
Points to note:

The minimum polling time is 15 minutes

You can select a maximum of five visible queues

When you click Save, the MQ button at the bottom of the screen is activated:

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

The three queues that you made visible (16, 22, and 25) show the numbers of PNRs/Booking Files that
are currently on those queues highlighted in an orange box.

Click on the icon to display the numbers of PNRs/Booking Files on your selected queues.

Show Screen

Poll queue count


You can click the P icon if you wish to poll your queues at any time.

Counting all Queues


You can click on the QCT icon to display the queue count for all queues.

Example screen response:

Show Screen

A queue number with an asterisk identifies a queue with categories.

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Show Screen

Click on the blue asterisk to display the categories and the Booking File count.

Show Screen

Note: Click on the asterisk again to close the display.

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Listing Booking Files in a Specific Queue


Click on one of the queue numbers to display the PNRs/Booking Files on that queue in a separate win-
dow.

Show Example Screen

Note: Click Show in Terminal to display the list in the Terminal Window.
Click on a Booking File record locator to take you into the queue and open the booking in the PNR
Viewer Window.

Show Example Screen

When you access a Booking File on queue, new buttons become available at the bottom of the active
window.These enable you to work the queue quickly and easily.

Click the QP button to retrieve the previous Booking File on queue.

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Click the I button to ignore the current Booking File and retrieve the next one.

Click the QR button to remove the booking from queue.

Click the QXI button to ignore the booking and sign out of the queue.

Click the Q button to take you back to the queue buttons.

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Launching Smartpanel
Smartpanel is a component of Travelport Smartpoint. Smartpanel applies pre-set parameters, such as
classes of service, departure time windows, or account code, via a fill-in format to perform a fares-led
search.

Click on the button located at the bottom of the active Window, and the following pop-up box
launches.

Show Screen

Note: Alternatively, you can launch Smartpanel via the Search menu or by entering the quick command
#FS

Show Screen

Smartpanel contains a Basic and Advanced tab.


More information is available in Direct Sell Screens.

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Viewing Agent Alerts Release 5.0

The agent alert panel is automatically opened when a new message within Smartpoint is received. A new
message is indicated with an orange bar to the left of the message. Once you read the message the indic-
ator will turn to grey.
The panel will display a maximum of 10 messages. Messages within the dialog box are interactive by
clicking on the blue button or text within the message.
The panel can be opened by selecting the Agent Alerts icon from the lower menu in Smartpoint and
closed by clicking anywhere on the screen.

Agent Alerts contain relevant advertisements depending on what you are doing in the software. These
alerts can help you identify great offers. If you click on an offer, it open within the application.

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Availability Searches Using the Menu


This section explains the various availability searches that you can access from the menu bar.
They are:

Air Availability
Hotel Availability
Car Availability
Flight Shopping
Flight Shopping and Hotel
Searching for Availability using the Calendar Tool

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Air Availability Search


Another way of searching for availability is to use the Air Availability Search option from the toolbar.

Show Screen

Example Screen Response

Note: Round Trip is the default.You can select a one way journey if required.
You can enter either city codes or the city name. The required option will appear at the bottom of the
list. Hit enter to populate the fill in box or arrow down in the list to select a city and enter.
To enter dates either over type or click the calendar icon. You can select a specific carrier by typing in
either the carrier code or carrier name. The required option will appear at the bottom of the list. Hit
enter to select it.
It is also possible to select the number of passengers, preferred departure times and the preferred book-
ing class code. The results returned will show only the booking class code requested.
Refer to the following completed example for travel from Seattle to San Francisco departing 1 September
and returning 6 September for two passengers.

Origin and Destination


You can enter either city codes or the city name.The required option displays at the bottom of the list.

Show Screen

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Press enter to populate the fill-in box or arrow down in the list to select a city and enter.

Departure Date and Return Date


To enter a date, either over type or click the calendar icon and make a selection.

Show Screen

Note: The current date is highlighted in green.

Departure Time and Return time


To enter a time, either over type or click the calendar icon and make a selection.

Show Screen

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Airline
You can select a specific carrier by typing in either the carrier code or carrier name.The required option
displays at the bottom of the list.Press enter to select it.

Show Screen

Passengers and Booking Code


Show Screen

It is also possible to select the number of passengers and the booking class code.The results returned
show only the booking class code requested.
Refer to the following completed example for travel from Seattle to Tokyo departing 1 March and return-
ing 16 March for two passengers for travel on Delta Air Lines.

Show Screen

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Example Screen Response

Note: Outbound flights are displayed in the upper partition and return flights in the lower partition.

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Scroll down in each partition to see all availability.

Show Screen

The More Flights link at the bottom of the display returns more air availability.
You can use the keyboard shortcut Alt + M if you wish, instead of clicking with the mouse.
Note:Clicking on the More Flights link or using Alt + M does not remove the original 16 flight options.
You can scroll up and down to view all availability options that have been displayed.

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Availability Modifier Toolbar and More Flights


The Availability Modifier toolbar allows you to change dates and the number of passengers after an initial
availability has been performed.
This allows quick access to the same availability request for the day before or the day after, or for a dif-
ferent number of passengers up to a maximum of nine.

Show Screen

Each partition has the previous and next day date choices, and number of passengers.As you select the
number of passengers for the outbound flight, the return alters accordingly.
To minimize the toolbar, simply click on the X on the left.

To minimize the toolbar, simply click on the calendar on the right of the toolbar.
The More Flights link at the bottom of the display returns more air availability.

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You can use the keyboard shortcut ALT + M if you wish, instead of clicking with the mouse.
Note: Clicking on the More Flights link or using ALT + M does not remove the original 16 flight options.
You can scroll up and down to view all availability options that have been displayed.

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Hotel Availability Search


1. Click on Search on the menu bar and select Hotel Availability Search.

Show Screen

Example Screen Response

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Reservation Data
City

1. Enter the airport or city code where the traveler wishes to stay. You can enter either city codes or
the city name.The required option displays at the bottom of the list.

Show Screen

2. Press enter to populate the fill-in box or arrow down in the list to select the city and enter.
Note: If the code is unknown, Travelport Smartpoint displays a name list when you type in the full
city name.

Check-In Date and Check-Out Date


To enter a date, either over type or click the calendar icon and make a selection.

Show Screen

Note: The current date is highlighted in green.

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Hotel location
Click on the drop-down list to display the choice of locations.

Show Screen

Select the location where the traveler wishes to stay from the drop-down list. Scroll down and click or
hit enter to make your selection.

Adults
You may select a maximum of nine adults per room.

Show Screen

Scroll down and click or hit enter to make your selection.

Reference point
You can search hotel properties based on landmarks or places of interest. Travelport Smartpoint lists ref-
erence points for the city you have entered.
Click on the drop-down list to display the list of reference points for the city (if applicable).

Show Screen

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Scroll down and click or hit enter to make your selection.

Vendor Profile
Show Screen

Screen explanation:

Item: Explanation:
Vendor Enter the 2-letter code for the hotel supplier / chain
Property Number Each hotel in RoomMaster is assigned a unique property number. If
this number is known, you can enter this in your search
Property Name Enter the specific property name / word or first three characters
of a word to search for properties. For example Park will display
a list of hotels with the word park in the name of the property.
Country Enter a country name or select from the drop-down list.
Postal Code Enter the postal or zip code of a property
Rate Access Code Search up to three rate access codes. Rate access codes are gen-
erally given to corporate companies for negotiated rates from a
specific hotel vendor.
NTM Rating Enter the NTM rating.
Note: NTM identifies Northstar Crown Rating. The property crown

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Item: Explanation:
ratings are received directly from Northstar Travel Media.
AAA Rating Enter the AAA rating.

Refer to the following example to request availability in Tokyo for downtown hotels for two adults for
vendor Leading Hotels of the World (LW).

Completed Screen Example

Click Search.

Example Screen Response

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Request Hotel Rates for Frequent Guests Release 5.0

If a traveler is a frequent guest at a particular hotel, their guest number can be added to the rate search
request. Once the number is added, participating suppliers will return qualified availability and rate
ranges based on the frequent guest number.
The hotels are listed alphabetically by code in the Hotel Loyalty drop-down.

After selecting a hotel code, enter the hotel loyalty number.


Once entered, FREQUENT GUEST RATE is displayed on the HOA screen.

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Shopping for Cars


There are three ways to shop for Cars.

Using the Calendar Tool


Clicking on a booked Air Segment number within a PNR
Using the Search menu

Shop Using the Calendar Tool


To open the Smartpoint calendar, click the Tools menu at the top of the terminal window and select
the Calendar option from the dropdown list.
Specify which dates the car hire is required for, by using the mouse to highlight the rental duration.
Right click and select Cars.
The Car Availability Search window appears, allowing you to search by:

Pick-up city
Date /Time
Pick-Up location
Car type
Drop-off City (Mandatory item)
Date /Time
Drop-off location
Vendor or Supplier

Additional search options allow you to submit a rate code associated to a specific supplier as well as a
corporate discount number, a loyalty number and/or a promotional code, again specifying the supplier
code.
Smartpoint will return the car availability to the Terminal Window.

Show Screen

Example Screen Response

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Reservation Data
Pick-Up City
Enter the city code or name where the traveler wishes to pick up the car. You can enter either city codes
or the city name.The required option displays at the bottom of the list.

Show Screen

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Hit enter to populate the fill-in box or arrow down in the list to select the city and enter.
Note: If the code is unknown, Travelport Smartpoint display a name list when you type in the full city
name.

Pick-Up Location
Click on the drop-down list and arrow down to display the choice of pick-up locations.

Show Screen

Click or hit enter to make your selection.

Drop-Off City
Enter the city code or name where the traveler wishes to pick up the car. You can enter either city codes
or the city name.The required option displays at the bottom of the list.

Show Screen

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Hit enter to populate the fill in box or arrow down in the list to select the city and enter.

Drop-Off Location
Click on the drop-down list and arrow down to display the choice of pick-up locations.

Show Screen

Click or hit enter to make your selection.

Car Type
Click on the drop-down list and scroll down to display the choice of car types at your chosen location.

Show Screen

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Click or hit enter to make your selection.

Date
To enter a date, either over type or click the calendar icon and make a selection.

Show Screen

Note: The current date is highlighted in green.

Time
To enter a date, either over type or click the calendar icon and make a selection.

Show Screen

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Note: Date and Time must be completed for both pick-up and drop-off dates.

Additional Search Modifiers


Select a supplier from the drop-down list of car rental companies. Then enter the applicable rate code
for that supplier in the Rate Code field.

Completed Screen Example

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You can only enter one rate code within a search request.
Once you enter a rate code, you must also select a supplier.

Rate Search Options


The Rate Search Options section provides the ability for you to enter specific Corporate Discounts, Loy-
alty Numbers, and Promotional Codes in the Additional Search Options section.

From the Supplier drop-down, select a rental car company.


Enter corporate discount, loyalty number, and promotional code information as needed.
Up to four suppliers can be selected by clicking the + symbol to add additional carriers. with all
Car Rental Companies is available for the agent to select a supplier.
Click Search.

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Flight Shopping Search


This option enables you to search for pricing and itinerary options.
Click on Search on the menu bar and select Flight Shopping Search.

Show Screen

Example Screen Response

Note: Round Trip is the default.You can select a one way journey if required.

Origin and Destination


You can enter either city codes or the city name.The required option displays at the bottom of the list.

Show Screen

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Hit enter to populate the fill in box or arrow down in the list to select a city and enter.

Departure date and Return date


To enter a date, either over type or click the calendar icon and make a selection.

Show Screen

Note: The current date is highlighted in green.

Departure time and Return time


To enter a time, either over type or click the calendar icon and make a selection.

Show Screen

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Airline
You can select a specific carrier by typing in either the carrier code or carrier name.The required option
displays at the bottom of the list.Hit enter to select it.

Show Screen

Passengers and Booking Code

Show Screen

It is also possible to select the number of passengers and the booking class code.The results returned
show only the booking class code requested.

Currency

Show Screen

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Enter the three-letter currency code, or click on the drop-down list to select the required currency.
Refer to the following example for travel from Johannesburg to Rome for two passengers traveling on
South African Airways in Economy class, departing 14 November and returning 19 November.Fares are
requested in euro.

Completed Screen Example

The following is an explanation of a Flight Shopping search for fares from London to Amsterdam, depart-
ing 10 June and returning 16 June.

Example screen response:

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Refer to Fare Shop and Direct Payment Carriers for additional details.

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Fare Shop and Direct Payment Carriers Release 5.1

When a direct payment carrier is booked, you will receive an alert message to use FS or ZFS entries to
access the interactive seat maps, ancillary shopping cart, and branded fare.
Search for a flight using availability.

Example screen response

To book a direct payment carrier from availability search

From the booked itinerary enter F5.


From the results, click REBOOK the direct payment carrier flights.
Add the passenger names.

The Shopping Cart icon and seat map will become available.

Example screen response

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Note: If you use a FS/ZFS entry to get outbound flight results and then choose a direct payment carrier
and make an availability entry and then sell an inbound direct payment carrier you will receive the fol-
lowing message.

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Flight Shopping and Hotel Search

This option enables you to search for fares and hotels in one input. Select FS+ Hotels.

Example screen response

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Note: The default is to search for round trip fares.


Refer to the following example to search for fares from London to Amsterdam for two passengers trav-
eling on KLM, and searching for hotels located near to Haarlem.

Completed screen example

Availability displays are shown using the upper and lower terminal partitions.
Pricing and itinerary options are shown in the upper partition and hotel availability is shown in the lower
one.

Example screen response

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Searching for Availability Using the Calendar Tool


You can search for availability by using the calendar tool.
Access the calendar by selecting Tools > Calendar.
Note: When you have opened the calendar, scroll down to display the maximum number of months that
you can book in advance.
To shop:

Select a range of dates by left clicking on the first date and then left clicking on the last date.
Right click the selection of dates to display the calendar shop options.
Select how you wish to shop.

Flights and hotels can be shopped together.


Note: To ensure the calendar remains open on startup, check the open on startup box.

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Air Availability Search Using the Calendar


Search for availability using the calendar. You can access this from the TOOLS option on the tool bar and
select Calendar.
Note: When you have opened the calendar, scroll down to display the maximum number of months that
you can book in advance.
Click on the required outbound date. If you also require return availability, click on the relevant date.
The duration of the trip will be shown on the calendar.
Right-click to access the context-sensitive menu.

Example Screen Display

Note: There are two air options from which to choose: Availability and Last Air.

Availability Option
If you choose Availability, the fill in format is presented, with the dates pre-populated.The routing is
pre-populated with the last routing you searched for.You can over type this with the city name or code
that is now required, along with other search criteria.
The default is to search for round trip.

Example Screen Response

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Last Air Option


If you need to search for different dates for the same last routing used, then select the Last Air option.
This will apply the new date range to that same routing and present the relevant availability display.
Note: If the last routing was for a one-way journey and you now select a date range, the results will not
present the return availability. Return availability will only be displayed if the last availability displayed
was for a round trip.
Once availability is displayed, close the Calendar by clicking the red X.

Frequently Used Availability Formats


The following table lists frequently used formats.

Item Use this format


Redisplay previous availability A
Display Return availability departure time (1700) same day AR1700
Display opposite availability Date (November 15) and departure time (1700) AR15NOV1700

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Flight Shopping
Click on the required outbound date. If you also require return availability, click on the relevant
date.The duration of the trip displays on the calendar.
Right-click.

Example screen display

Select Shopping.

Example screen response

Note: The default is to search for round trip fares.


Refer to the following example for travel from Dubai to Hong Kong on Emirates (EK) for two passengers
in business class for fares in AED.

Completed screen example

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Click Search.

Example screen response

Refer to Fare Shop and Direct Payment Carriers for additional details.

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Hotels

Select Hotels.

Example screen response

Refer to the following example for availability in Amsterdam for two adults to search for Radisson (RD)
hotels located near to the Rijks Museum in the city.

Completed screen example

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Click Search.

Example response

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Flight Shopping and Hotel Search

This option enables you to search for fares and hotels in one input. Select FS+ Hotels.

Example screen response

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Note: The default is to search for round trip fares.


Refer to the following example to search for fares from London to Amsterdam for two passengers trav-
eling on KLM, and searching for hotels located near to Haarlem.

Completed screen example

Availability displays are shown using the upper and lower terminal partitions.
Pricing and itinerary options are shown in the upper partition and hotel availability is shown in the lower
one.

Example screen response

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Cars

Example screen response

Refer to the following example to search for availability for pickup at Sydney Airport with Avis (ZI).

Completed screen example

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Click Search.

Example screen response

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Direct Sell Screens


You can direct sell flights, hotels, and cars using direct sell screens available from the SELL menu.
This section covers:

Flight sell screen


Hotel sell screen
Sell screen car
Using Smartpanel

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Flight Sell Screen


You can direct sell a flight using the Flight option on the SELL menu.

Show Screen

Example screen response

Airline
Select the airline by typing in either the carrier code or carrier name.The required option displays at the
bottom of the list.Press enter to select it.

Show Screen

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Flight Number
Specify the flight number.Check the Open box if you wish to enter an open segment.

Booking Code
Enter the required booking code.

Passengers
Enter the required number of passengers or select the number from the drop-down list.

Request Code
Click on the drop-down list and click to select the required action code.

Show Screen

Date
To enter a date, either over type or click the calendar icon and make a selection.

Show Screen

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Note: The current date is highlighted in green.

From and To
You can enter either city codes or the city name.The required option displays at the bottom of the list.

Show Screen

Hit enter to populate the fill-in box or arrow down in the list to select a city and enter.

Time
To enter a time, either over type or click the calendar icon and make a selection.

Show Screen

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Refer to the following example to sell two Y class seats from JFK to PTY on UA 7069.

Completed screen example

Note: Click Sell to sell the flight, or click Cancel to discontinue the process.

Example screen response

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Hotel Sell Screen


You can direct sell a hotel using the Hotel option on the SELL menu.
You have the choice of a direct or passive segment.

This section covers:

Hotel Direct
Hotel Passive

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Hotel Direct
Example screen response

The Hotel Direct Sell dialog box provides two tabs: Reservation and Other.

Reservation Tab
Screen explanation:

Hotel: Explanation:
Check-In Enter the check-in date.Over type or click the calendar icon and make a selec-
tion.
Check-Out Enter the check-out date.Over type or click the calendar icon and make a selec-
tion.
Hotel Chain Enter the two-letter vendor code or click the drop-down and make a selection.
Rooms Click the drop-down to specify the number of rooms, adults, and children.
Adults
Children
Room Master Property Enter the unique Room Master property ID number.
ID
Booking Code Enter the booking code for the room type.
Traveler
First Name Enter the first name of the traveler in whose name the room is being booked.

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Hotel: Explanation:
Last Name Enter the last name of the traveler in whose name the room is being booked.
Loyalty Number Enter the hotel loyalty number (if applicable).
Frequent Air Traveler Enter an airline frequent flyer number (if applicable).
Number
Special Information Enter any special request, such as REQUEST GROUND FLOOR ROOM.
Rate Guarantee
Rate Guarantee Click the drop-down and select the appropriate guarantee:

Guarantee Click the appropriate radio button to indicate if a credit card has been taken as
a guarantee or deposit.
Deposit
Credit Card Type Click the drop-down list to select the credit card type:

Single Use Card Select to specify a credit card is for a single use. The PRN will be updated with
an SUindicator to show the credit card used has a single use. This option applies
to Credit Card and Advance Payment Rate Guarantee types. Release 5.0

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Hotel: Explanation:

Cardholder Name Enter the cardholder name.


Card Number Enter the credit card number.
Security Code Enter the CCV/CVV number for the credit card. Field displays when Advance Pay-
ment or Credit Card as a Guarantee is selected. Once the security code inform-
ation has been input and the hotel booked, an indicator in the PNR viewer will
show, CCV-Y. If no security code information has been entered, then no indic-
ator is shown.
Expiration Date Enter the expiry date of the credit card.

After the advance payment has been made, there is an indicator in the PNR viewer to show an advance
payment as the rate guarantee. This is indicated as G-PAY in front of the guarantee.

If the hotel supplier does not accept advance payment, you will receive a message indicating the sup-
plier does not accept advanced payment.

Other Tab
Show Screen

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Screen explanation:

Rates: Explanation:
Corporate Discount Enter a corporate discount number if applicable.
Negotiated Rates Enter any negotiated rate details.
Booking Source The booking source box is populated with your agency IATA
number.You can over type this if appropriate.
Optional Address Lines Add optional address information
Extra:
Infant Crib Click on the drop-down arrows to select the number of additional
extras required.
Extra Child
Extra Adult
Child Rollaway
Adult Rollaway
Direct Sell Click Direct Sell to sell the room or click Cancel to discontinue the
process.

Hotel Passive
Show Screen

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Screen explanation:

Hotel: Explanation:
Check-in Enter the check-in date.Over type or click the calendar icon and
make a selection.
Check-out Enter the check-out date.Over type or click the calendar icon and
make a selection.
City Enter the city code or click the drop-down arrow and select from
the list.
Status Code Specify the status code BK or MK as appropriate.
Hotel Chain Enter the two-letter vendor code or click the drop-down list and
make a selection.
Rooms Click the drop-down list to specify the number of rooms.

Rate Information:
Room Type Enter the room type code.
Daily Rate Enter the daily rate.
Currency Enter the currency code or click the drop-down list and select
from the list.

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Rate Information:
Confirmation Number Enter the hotel confirmation number.
Booking Reason Click the drop-down list and select the reason for making the book-
ing.

Associated Remarks Enter any associated remarks


Hotel Address:
Hotel Name or Property Code Enter the hotel name and relevant address details.
Alternatively click the Property Code radio button and enter the
unique Room Master property ID number.
Passive Sell Click Passive Sell to create a passive segment, or click Cancel to
discontinue the process.

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Hotel Booking Reminder Release 5.0

If you create a booking that includes an overnight stay but does not have a hotel booked an agent alert
message will display and ask if you would like to check hotel availability. If you choose to select a hotel
the Hotel Availability Search screen displays with data pre-populated from the PNR.
Note: An overnight stay is defined as a pair of consecutive flights when one arrives on one date and the
next departs on a different date and there is at least six hours between the flights

Show Screen

An alert will occurs once per booking, even if the reservation record has multiple legs where there
is an overnight stay or 6 hours between flights
If there is already an active or passive hotel segment in the booking, the Alert will not appear

Once you click the Search button, Travelport Smartpoint will launch the Hotel Availability Search
screen. The Hotel Availability Search screen fields will pre-populated with the following information
from the PNR:

City (Airport code of the destination immediately preceding the first overnight stay)
Check in date (from the previous arrival date)
Check out date (from the next departure date)
Number of adults

Show Screen

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You can modify any of the data and add and additional information if needed.

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Sell Screen Car


You can direct sell a car using the Car option from the SELL menu.
You have the choice of a direct or passive segment.

This section covers:

Car Direct
Car Passive

Car Direct
The Car Direct Sell dialog box provides three tabs: Reservation, Payment, and Other.

Show Screen

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Reservation Tab
Screen explanation:

Reservation Information: Explanation:


Pick-Up Enter the pick-up date and time.Over type or click the calendar icons and
make a selection.
Drop-Off Enter the drop-off date.Over type or click the calendar icons and make a
selection.
Pick-Up City Enter the city code or click the drop-down arrow and select from the list.
Pick-Up Location Enter the pick-up location.
Drop-Off City Enter the city code or click the drop-down arrow and select from the list.
Drop-Off Location Enter the pick-up location.
Flight Number Enter the arriving flight number if applicable.
Car:
Car Rental Company

Corporate Discount Enter any corporate discount number.


Promotional Code Enter any promotional code.
Car Type

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Reservation Information: Explanation:


Traveler:
First Name Enter the first name of the traveler in whose name the car is being
booked.
Last Name Enter the last name of the traveler in whose name the car is being booked.
Loyalty Number Enter the car rental company loyalty number (if applicable).
Frequent Air Traveler Num- Enter an airline frequent flyer number (if applicable).
ber
Direct Sell Click Direct Sell to sell the car or click Cancel to discontinue the process.

Payment Tab
Show Screen

Screen explanation:

Rates:
Rate Code Enter the rate code for the required car.
Tour Number Enter any applicable tour number.
Booking Source The booking source box is populated with your agency IATA num-
ber. You can over type this if appropriate.
Pre-Payment Information Enter any pre-payment information if applicable.
Currency Enter the required currency code or click the drop-down list and

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Rates:
select.
Payment:
Guarantee Enter credit card details to guarantee the booking.
eVoucher Type

Billing Number Enter any billing number.


Billing Reference Enter any billing reference.
Drop-Off Charge Enter any drop-off charge.
Direct Sell Click Direct Sell to sell the car or click Cancel to discontinue the
process.

Other Tab
Show Screen

Screen explanation:

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Special:
Special Service Enter any required special service.
Special Equipment Codes

Delivery Address:
Site ID Enter a location code if applicable.
Address Enter delivery address details.
City
State
Zip Code
country
Telephone Number Enter a telephone number for the delivery address.
Location Name Enter the location name.
Specify Collection Address: Specify collection address details if different from delivery address
details.

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Car Passive
Show Screen

Screen explanation:

Car: Explanation:
Pick-Up Enter the check-in date.Over type or click the calendar icon and
make a selection.
Drop-Off Enter the check-out date.Over type or click the calendar icon and
make a selection.
City Enter the city code or click the drop-down arrow and select from
the list.
Car Rental Company Enter the two character vendor code.
Status Code Specify the status code:
AK Confirmed (Passive)
AL Wait listed (Passive)
BK Confirmed (Passive)
HK - Confirmed
Number of Cars Enter the two-letter vendor code or click the drop-down list and
make a selection.
Car Type Click the drop-down to specify the number of rooms.
Confirmation Number Enter the car confirmation number.
Rate Information:

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Car: Explanation:
Daily Rate Enter the rate and check the radio button to select daily or weekly
rate.
Weekly Rate
Currency Enter the currency code or click the drop-down list to select cur-
rency.
Mileage Click the drop-down list to select the appropriate mileage allow-
ance:

Associated Remarks Enter any associated remarks.


Passive Sell Click Passive Sell to create a passive segment, or click Cancel to
discontinue the process.

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Using Smartpanel
Smartpanel is a component of Travelport Smartpoint. Smartpanel applies pre-set parameters, such as
classes of service, departure time windows, or account code, via a fill-in format to perform a fares-led
search.

Launching Smartpanel
Click on the button located at the bottom of the active Window, and the following pop up box
will launch.

Show Screen

Note: Alternatively, you can launch Smartpanel via the Search menu or by entering #FS

Show Screen

Smartpanel contains a Basic and Advanced tab.

Basic Tab
Use the Basic tab to enter travel parameters such as the departure and destination points and outbound
and return travel dates.

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Component: Function:
Depart Month view select date
From Type name or city code
Multi Y for multi airport city
To Destination city name or code
Multi Y for multi airport city
Time Arrow down to select time
Cabin Arrow down to select cabin
Direct Y for direct blank displays all
I/E/O Include, Exclude or Only
Carriers Specific Carriers
I/E/S Include, Exclude or Via Specific city
CNX Connections via cities
Insert after Segment Option to add to existing itinerary

Click the icon to add a new segment.You can add a max-


imum of eight.
Fare Type Options to select fare options
Account code Add in the account code for Private fare
Process as one ways Option to calculate fare as round trips using one way pricing
Passengers Select the number of passengers

Click the icon to add further passengers.Click the


icon to remove a passenger.

Advanced Tab
Show Screen

You may check the appropriate boxes to specify the following parameters:

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Fare Modifiers

Agency Private
Airline Private
Account Code Only
Tax Exempt
No Cabin Downgrade

Penalty Modifiers

No minimum Stay
No maximum stay
No Advanced Purchase
Specify a Penalty Tolerance (click the drop-down)

Discount Modifiers
Click the drop-down to make a selection.

Show Screen

Connections

Stop Direct
Non-Stop Direct
Single Connection
Double Connection
Online Connection
Interline Connection

Availability Modifiers

Reduce Flight Times to


Reduce Overnights to
Multi Airport Connections
Discount Code

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Refresh, Search, Save As and Cancel Buttons

Button Description
Refresh Reset the segment list. For example, you may have retrieved a PNR/Booking File
and want to refresh the segment list to match the PNR.
Alternatively you may wish to clear the listed segments.
Search Search for fare following set criteria
Save As Option to save search for future use
Cancel Cancel the process

Completed Basic Tab screen example:

Show Screen

Example response:

Show Screen

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Completed Basic Tab Process as One Ways screen example:


To request a round trip using one way pricing, select the Process As One Ways check box and click the
Search button.

Show Screen

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Two one way searches appear in the divided Travelport Smartpoint window.
Example screen response:

Show Screen

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Interactive Displays
Travelport Smartpoint provides interactive displays when responding to an availability search for:

Air

Hotel

Car

Flight Shopping

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Sending a Trip Quote Release 5.0


Trip Quote is a quick and easy way to send quotes from the agency to travelers with all the details of
their trip. Trip Quote is available from Air Shop (FS), Hotel Availability and Car response screens. You
can add up to ten quotes from air, car, and hotel.
Add the selection to the Trip Quote by selecting the green +TQ indicator.

Show Screen

As selections are added to the quote, Smartpoint counts the selections and indicates the number that
have been selected.

Show Screen

To access Trip Quote from the smartbar:

Select the TQ indicator in the Smartbar.

A pop-up will display showing the trip quote basket.

Show Screen

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Select the items to send by either choosing the Select All Options check box or choosing individual
items from the list.
Once items are selected, select the Send or Copy button.

You can send the information using email or copy it to the clipboard.

Enter an email address. The quote can be sent to multiple address by separating address with a
semi colon.
Enter a message if desired in the Custom Message box.
Select the Include Rules check box to rules that apply to the air segments.

A confirmation message will display.

Show Screen

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Note: Once a Trip Quote is closed the information is not saved.


Refer to Trip Quote Settings for configuration options.

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Trip Quote Settings Release 5.0

There are three options to set

Time format: 12 or 24 hours


Rules format - detail of information: Summary, Detail, or showing All Penalties
Email configuration

NOTE: Email configuration needs to be completed before any Trip Quotes can be emailed to a traveler.
To access the Trip Quote settings, select the Settings icon on the top-right corner of the Trip Quote bas-
ket.

Email Configuration
Click on the cog wheel on the right side of the Trip Quote Screen and then clicking on Email Con-
figuration

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Complete the Email Configuration screen.

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Note: If configuring email is problematic, you can always copy the TripQuote to the Clipboard and paste
into your regular email client such as Outlook, Gmail, Yahoo or whatever email client you use.

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Air Availability Display


The following is an explanation of an Air Availability display for travel from Paris to New York for 12
April.

Example screen response:

The following table lists the components of the availability display and the components of line 1 of the
display.

Component: Description:
Header line Shows the day of week, date and origin and destination and the 24
hour period for which availability is displayed.

Click this icon to divide the window into two partitions if


required.

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Component: Description:
2 Line reference number.
CDG JFK Airport codes
0820 1025 Flight departure and arrival times (in local time for each city)
@DL 8600 Airline two-character code and flight number.
Note: @ indicates a code share.
J9 C9 D9 I9 etc. Classes of service (booking codes) and number of seats available to sell
in each class.
332 Code for type of aircraft (equipment).
C Carrier Specific Display Full Participation Carrier
* The carrier is able to identify where the request has come from and
return the most up to date and appropriate availability to the display.
E e-ticket available

Travelport Smartpoint availability responses come from the direct carrier link, and automatically pop-
ulate the availability screen with last seat availability for over 300 participating airlines.
Depending on the selected colors in the Application settings, the display is interactive.

Black: Items in black on the availability display indicate static information with no interactive
capability.
Green: Class available.Green also indicates a click-able or actionable field.You can sell the seg-
ment simply by clicking on the booking code.
Grey: Closed or zero seats available
Orange:Waitlist
Blue: Click on or hover for more information

Decoding Items
You can hover the mouse over items in blue to decode them and to provide further information.You can
also click to expand an item.
Hover over a 3-letter code to decode an airport.

Show Screen

Hover the mouse over the carrier code to decode the carrier.

Show Screen

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Hover the mouse over the flight number to display terminal information and also the elapsed flying time.

Show Screen

The @ symbol in front of a flight number indicates the flight is a codeshare. Hover the mouse over the
symbol to identify the operating carrier.

Show Screen

Hover the mouse over the equipment code to identify the aircraft type.

Show Screen

Seat Availability
Seat availability is color-coded to enable you to distinguish between:

Available seats shown in green


Waitlist closed shown in grey
Seats on request or available to waitlist shown in orange

Connecting Flights and Flying Times


Refer to the following flight availability display from London to Sydney for 1 March.

Show Screen

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Sponsored flights are displayed on lines 1 and 2.


Direct flights are displayed on lines 3, 4, and 5.
Connecting flights via Singapore (SIN) are displayed on lines 6 and 7.
A number (1) between the departure and arrival airports indicates that the flight stops once en route.
Click on the number for more information.

Show Screen

In this example the flight touches down in Dubai. The display shows the flying time from London to Dubai
and from Dubai to Sydney.
Click on the number again to close the information display.

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The asterisk (*) between the departure and arrival time indicates that the flight arrives two days after
departure.
An end item between the times indicates that the flight arrives the following day, and a minus symbol
indicates the flight arrives the day before the departure date.

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Hotel Availability Display


The following is an explanation of a Hotel Availability display for Amsterdam for 15 17 January.

Example screen response:

Points to note:

The # symbol identifies a Lowest Public Rate program participant


The ! symbol identifies a Best Available Rate Program participant

The following table lists the components of the availability screen and the components of line 1 of the
display.

Component: Description:
Component: Description:
Header line:

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Component: Description:
SCHIPOL AIRPORT Specified location.
15JAN-17JAN Period for which availability is displayed.
2NT Two nights.
1ADULT Availability for one adult.
MI Column header. Distance and direction in MILES of the hotel
from the specified location.

Click this icon to divide the window into two partitions if


required.

Promotional headline from hotel vendor.


Click on HL1 to view the information.

Hover over or click on the 2 letter vendor code to decode the hotel vendor.

Show Screen

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Hotel Description
Hotel property descriptions contain information such as directions to the hotel, facilities, and room
descriptions.
To view this information, simply click on the hotel name. In this screen example the color is green which
means it is interactive.

Show Screen

Example screen response:

To display information, click on the relevant keyword category.

Show Screen

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Click on the Back to Hotel Description link to return to the list of hotel description keywords.

Show Screen

You can go back to results at any time by clicking on the Back to Hotels link at the top of the page.

Show Screen

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Viewing Hotel Images


Hotel Images is an application that is integrated within Travelport Smartpoint.
Clicking on the street name from the hotel availability display or map display automatically launches spe-
cific hotel images and 360 virtual tours for the selected property. This is designed to help save time
searching websites for information and enables you and your traveler to make a more informed choice at
time of booking. To view hotel images , click on the

Show Screen

The response screen will contain a large image, thumbnails, picture labels, and descriptive text
(optional). Some hotels may also load virtual tours.

Example screen response:

Display Complete Availability


After choosing a hotel from availability, click on the rate range to display complete availability to get
the best rate for your customer.Complete availability provides rates, room types, and the approximate
total cost for the stay.From this display, you can determine the best room rate for your customer.
To view complete availability, click on the hotel rate.

Example screen response:

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Complete Availability Screen


The following screen is an example of complete availability.

Example screen response:

The following table lists the complete availability screen components including the components of line 1.

Component Description
1 Line Number 1
143.10 Local currency (EUR) nightly rate
@ Indicates there is a rate change during the period of the requested
availability
D Indicates thata deposit is required
G Indicates a guarantee is required
EUR Currency code
303.38 EUR Approximate total for the period of the requested availability
ADVANCE SAVER etc Room and rate description

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Display Room Rate Rules


Click on the selected rate and room type to view the rules.

Show Screen

Example Screen Response:

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Sell the Hotel Segment


Travelport Smartpoint provides two options when selling. The quick sell option and advanced sell
option.The sell options are available on the hotel rate rules screen.

Show Screen

Click on Sell Room to sell the room or click or Advanced Sell to display the Advanced Sell window.

Show Screen

Hotel Availability Map

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When you display hotel availability, the following Hotel Availability Map icon is available to the right of
the display:

Show Screen

Click on this icon to display the Hotel Availability Map.

Show Screen

Screen Explanation:

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Note: You may see a maximum of 50 hotels on a map. If you have selected MORE at the bottom of the
screen, you can then click on the LESS button at bottom of the display to reduce the number of hotel pins
on the map.

Component: Description:
Click on the + or to zoom or un-zoom the map display.

The map displays the location of the 1-14 hotels listed in


the availability display.
Click on MORE at the bottom-right of the display to display
additional hotels.
Click on a numbered hotel to display availability and
details for that hotel.
Blue and green items are interactive, as they are from the
availability listing.
Click on AMSTERDAM AIRPORT in green to display the
Hotel Description.
Click on VUURSTEEN1 in blue to display Hotel Images.
Click on the rates in green to display Complete Avail-

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Component: Description:
ability.
Click on the X at top-right to close the window.

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Hotel TripAdvisor Ratings and Reviews Release 5.0

TripAdvisor ratings and reviews are available when preforming a hotel search for any property that has
TripAdvisor data available.
TripAdvisor data displays in the third line below the hotel information. When you hover over a rating a
pop-up will display indicating how many times the property has been reviewed.

Show Screen

TripAdvisor ratings range from 1 - 5 displaying as follows:

Rating Value Display Image

1
1.5
2
2.5
3
3.5
4
4.5
5
Note: If a hotel is returned that does not have TripAdvisor ratings the green bubbles ratings will not dis-
play.

TripAdvisor Reviews
The Hotel Complete Availability (HOC) screen will display an interactive tool tip that you can click on to
read the last five reviews.

Show Screen

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Click the pop up box to read the Top 5 TripAdvisor Reviews.

If the review is long, click the ...[more} link to expand the information.
Note: TripAdvisor Reviews are not available from Hotel Availability (HOA) screens.

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Modifying a Hotel
To launch the Hotel Modify form, click on the HHL link within the PNR viewer.

Once launched, Travelport Smartpoint will take the hotel information in the PNR and populate it into the
form. From this screen, users will also see Advance Payment as a guarantee type, single use check box,
and a security code field.

From here you can make changes to the hotel information., These changes are reflected in the PNR. If
additional information is added, it is also shown in the PNR.

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Car Availability Display


The following is an explanation of a Car Availability display for Miami for 15 19 November.

Example Screen Response:

The following table lists the components of the low-to-high availability screen.

Component Description
Header Line:
MIAMI INTNL FL Pick-up location
FRI 15NOV 12:00 19NOV Period for which availability is displayed
STND/PROM USD Standard and promotional rates in USD

Click this icon to divide the window into two partitions if


required.
1 Line Number
Component Description
+ + = Inside Availability participant.
ECONOMY RE Car Vendor

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Component Description
(Economy Rent a Car)
O/T/C Location of the car rental company:
T = Terminal O = Off-terminal C= City
S or N Availability status:
S = Available to sell. N = On request.
G or Q or Rate guarantee indicator:
G = Rate guaranteed.
Q = Quoted rate subject to change.
= Rate converted from currency originally displayed (estimate
only).
ECAR Car type code (click or hover to decode)
22.18 D (RW / RD / D / W) Rate. Shown in local currency can be weekly or daily
rate depending on the length of rental.
FM Free mileage or kilometers:
UNL= Unlimited mileage.
150 = Specific mileage allowance.
CHG Charge for additional mileage or kilometers:
.25 = Additional mileage or kilometer charges.
.00 = No charge.
APPROX TOTAL Estimated applicable car rental charges including base rate, taxes,
surcharges, mandatory fees, any applicable drop charges for car
rental duration.

Updating Availability
The Car Availability Modifier toolbar allows you to change dates and the number of nights after an initial
availability has been performed.

Click on the icon to display the toolbar.

Show Screen

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This allows quick access to the same availability request for the day before or the day after, or for a dif-
ferent number of days up to a maximum of eight.

To minimize the toolbar, simply click on the icon on the left.

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Car Vendor Location Description


Car vendor location descriptions contain information such as age requirements, car types, and insurance
cover.
To view this information, simply click on the car vendor name. In this screen example the color is green
which means it is interactive.

Show Screen

Example screen response:

To display information, click on the relevant keyword category.

Show Screen

Example screen response:

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Click on the Back to Location Description link to return to the list of description keywords.

Show Screen

You can go back to results at any time by clicking on the Back to Cars link at the top of the page.

Show Screen

Display the Rate Rules


To display rate rules click on the interactive rate.

Show Screen

Example screen response:

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The following table lists the rate rule components and their description.

Component Description
** INSIDE AVAILABILITY RULES DISPLAY ** Rules display header line and sell prompt.
*SUMMARY INFORMATION* Confirmation of car rental pickup/return date, times,
and location. Includes car type description and
approximate total.
*RATE DETAIL* Day/hour charges, recap of unit rate, breakdown of
approximate total amount, drop charge, rate guar-
antee period, rate code, rate type and category.
Note: Weekend rates appear as a daily rate e.g.
Wkend Daily.
*TAXES* All applicable taxes and amounts.
*SURCHARGES* All applicable mandatory charges.
*COVERAGE* Types of insurance coverage.
*ADVANCE BOOKING AND PICKUP/RETURN Rules for advance booking and pickup/return.
RULES*
*PICKUP / RETURN LOCATION SUMMARY* Summary information on pickup and return location.
*SPECIAL TEXT COMMENTS* Free form text of additional rules.

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Sell the Car Segment


Travelport Smartpoint provides two options when selling. The quick sell option and advanced sell
option.The sell options are available on the hotel rate rules screen.

Show Screen

Click on Sell Car(s) to sell the car or click or Advanced Sell to display the Advanced Sell window.

Show Screen

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Advanced sell options explained:

Item: Explanation:
Warranty Reservation guarantee, e.g. credit card or Agency IATA/ARC number
Name override Main driver name if more than one passenger in reservation
Special Inform- Special Requests, e.g. Red car
ation
Item: Explanation:
Frequent Traveler Frequent Traveler Number
Special Equipment Request for special equipment such as child seats or satellite navigation systems.
For a list of codes refer to HELP CARS

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Item: Explanation:
Corporate Dis- Corporate discount code if applicable
count
Customer ID Customer identification number
Drop off location If different from the pick up
E-Voucher Value Total value of pre-paid E-voucher
Billing Number Billing number if applicable
Billing Reference Billing reference if applicable
Car Delivery For participating vendors only. The customer may wish for the car to be delivered
to a specific location for example a hotel or home address
Car Collection For participating vendors only. The customer may wish for the car to be collected
from a specific location for example a hotel or home address

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Flight Shopping Search


The following is an explanation of a Flight Shopping search for fares from London to Amsterdam, depart-
ing 10 June and returning 16 June.

Example screen response:

The following table lists the key components of the Shopping screen information for the first option.

Component: Description:
TTL OF 30 PRICING OPTIONS Total number of pricing options and itinerary options.
AND 96 ITINERARY OPTIONS RETURNED
PRICING OPTION 32 Total amount for all passengers including tax. This
fare will either be displayed in Green or White. Prices
TOTAL AMOUNT 97.37GBP
displayed in Green are interactive. Click Green price
links for additional priced options.
ADT Adult fare.
TAX INCLUDED Tax included.
1 US 731 L 1 MAR LHR CLT etc Option 1 itinerary with applicable booking codes.
Items in blue are interactive.

Click or hover with the mouse to display airline, airport and


equipment information.

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Component: Description:

Prompt to rebook this itinerary.

Prompt to view the fare breakdown.

Prompt to view rules text. You can then enter FN1/ALL to


see full rules text for first fare component.
+1 indicates an additional itinerary option. Click on +1 to dis-
play it.
Note: This is really an additional itinerary option for the
same price.
If the # symbol appears before the airline code, the airline
is a Direct Payment airline. Payment may be required at
the time of booking as well as additional information.

Additional icons displayed on the right of the screen.

Click the icon to display map information.

Click the icon to filter the Fare Shopping response.

Fare Breakdown (Details)

Click on the icon to display the fare breakdown.

Example screen response:

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Note: indicates further itinerary options for this fare.

Click on the icon to close the display.

Fare Rules
Click on the icon to display the fare components.

Example screen response:

Click on one of the fare components to display the fare rules.

Example screen display:

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Scroll down to view all the rules.Click on the Back to Pricing Options link to return to the Fare Shopping
display.
Note that some fare rule category names are highlighted in orange.

Example screen display:

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Map Information

Click on the icon to display routing information for the selected fare..

Show Screen

Note: You can drag the bars on the bottom middle of the map in order to re size the map window.

Show Screen

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Screen explanation:

Component: Description:
Click the back arrow at the top-left of the window to return
to the Fare Shopping results screen.

Click on the + or to zoom or un-zoom the map display.

Sort by:
Click the drop-down list to sort by price, departure time, or
journey time.

Click the drop-down list to specify the numbed of stops.

Click the drop-down list and drag the slide-rule to vary the

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Component: Description:
departure time and arrival time windows.

Click the Airlines drop-down list to select or deselect dis-


played airlines.

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Component: Description:
Click the Airports drop-down list to select or deselect dis-
played airports.

The display detail on the right of the screen vary according to


the selected fare and itinerary option on the left.
Click to hide the map display.

Click on Details to display the fare breakdown.


Click on Rules to display the fare components.
Click on Book to book the required option.

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Filters

You may change the requirements for the shopping results using the Filter icon. Click on the icon
on the right side of the Fare Shop Response screen to filter the Fare Shopping results.
You can select multiple filters before selecting to Apply for more refined results.
By default results will only include fare options for flights with the same departure and arrival airport.
You can remove this option by deselecting the check box as indicated in the following screen.

Example screen response:

Note:Check or uncheck a box to select or unselect an item.

Screen explanation

Component: Description:
Click the Sort by drop-down list to order by departure time, price, or
journey time.

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Component: Description:
Click the drop-down list to specify the number of stops.

Component: Description:
Click RESET to clear selected filters.

Click the X at the top-right to close the filter window.

There are two drop-down menu items:

Sort By
Stops

Sort By allows you to sort the results by Price, Departure Time or Journey Time

Show Screen

Option Description
Price Selected by default, sorted from low to high
Departure Time Outbound time for the first segment in the trip, sorted from low to high
Journey Time Journey time for first segment in the trip, sorted from low to high

Stops allows you to sort by No Stops, 1 Stop or 2 Stops with options based on the shop results, number of
city pairs in each trip (one connection is one stop).

Show Screen

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Option Description
Blank Default, no selection, displays all stops
No Stops Display only non stop trips
1 Stop Displays no stops and up to 1 stop trips
2 Stops Displays no stops and up to 2 stop trips

Show Screen

The Depart and Arrive check box may be disabled (grayed out) if the shop results contain only one depar-
ture airport for the starting point and one arrival airport for the final point.
In the example above the request in the initial e-pricing script was for IAD, so the check box has been
disabled. If the request in the initial e-pricing script had been WAS, the check boxes for Depart would be
enabled as shown in the screen below:

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Show Screen

Note: As the Depart/Return same airport has been selected the Return to WAS has been disabled, and
the two airports IAD and BWI are selected automatically.
When the Depart/Return same airport is not selected, the Return is also enabled to allow you to select
a specific return airport, IAD and/or BWI.

Show Screen

Use the scroll bar on the right hand side of the screen to move down in the display to view the Airlines
and time of departure and arrival

Show Screen

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The Airlines option displays a check box for each airline found in the shop results. If there is only one air-
line, the check box will be selected and disabled.
Note: To determine airlines, Smartpoint will use the plating carrier for each trip if available. For ACH
and for some GDS trips, the plating carrier may not be returned. In this case Smartpoint will use the car-
rier of the first segment of the trip.
Depart and Arrive display a slider with minimum and maximum times for each leg of the trip.

Option Description
DefaultBlank No time selected
Min Time Will be 12:00 AM
Max Time Will be 11:59 PM

Points to note:

Moving the slider to the left or right increases or decreases the time range.
Selecting a departure minimum and maximum will display only results which are in the range of
the times selected.
If the shop results includes multiple destinations, there will be a DEPART time section for each out-
bound.

At the top of the Filters you have the options to APPLY or RESET.

Show Screen

Points to note:

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Clicking on APPLY will close the Filters and the search results will display with the updated selec-
ted filter options completed
Clicking RESET will set all the selections to the default, close the Filters and apply the changes to
the results.

Note: When filters have been applied the alert FILTERS APPLIED will be displayed at the top of Fare Shop-
ping screen.

Show Screen

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Branded Fares
Branded Fares will display in the fare shopping results with the Fare color coded in Green are interactive.
Non-Branded Shopping results are displayed in white.
Example of a non-Branded Shopping result:

Show Screen

Example of a Brand participating airline within the fare shopping result:

Show Screen

Note: Results will contain both GDS and direct payment airlines if available, but not mixed in the same
pricing option.
From the Fare Shopping Results you can also click the links for Flight Details and Fare Rules.Clicking on
Details, displays the Base Fare, Tax/Fee total, and the Ticket Total. Refer to Flight Shopping Search.
Note: If the airline is an Direct Payment airline, it will follow a different booking path. These airlines
are indicated by a # symbol just left of the carrier code.

Click on the green code fare amount to display the Brands and Ancillaries screen.

Show Screen

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The Brands and Ancillaries response displays for the first sector in the results.
The screen may include details from the airline on other fares (Fare Family) and the Ancillaries services
which are offered.Information from the airline regarding the type of fare is shown in the center of the
screen.

Fare Family is the name given to the hierarchical grouping of branded fares.Fare families will be
listed on the left side of the screen with the currently selected details highlighted.

In the example above, the additional fare to upgrade to First Business Flex Fare is 1540.00 USD for
this sector.The names of the families may differ from airline to airline.

On the right side of the screen you have a list of the Ancillaries which are available after booking.
The information is applicable to the "Currently Selected Fare" family. In this example there is an
additional charge second and third checked bags, snacks and soft drinks, and WiFi for the
LHR>SFO segment.

2. Select the Matrix button.

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3. Clicking on an Ancillary displays additional information.


Legend for symbols:

Not Available

Included with Brand

Not Included with Brand, but available on Flight for purchase. Currency of POS will display.
4. Click the Details tab to return to Branding Information.
5. Click the Fare Quote button to display the Summary Screen.
6. Click the Cancel button to return to Fare Shop Response

Click on the Product icon to expand the information. Click again to collapse:

Show Screen

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1. Select All Options to get access to further fare families that may be available..
2. To view the Inclusive Fare, click Fare Quote and the Detail Summary Screen will display:

Show Screen

3. If you want to return to the Fare Shop Response, click Cancel.


Points to note:

The cost of the Ancillaries may change or may be included with the new fare.For example, with
the Business Fare, 1st checked bag is included.

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If a Flexi Fare is also available to view details of the fare click the box to the left of the fare and the
details will display on screen with an updated Ancillary display.

Points to note:

The First Business Fare is now highlighted with the Currently Selected Fare of 2823.06.00 GPB
which includes the 1540.00 GPB to upgrade for the return sector.
Information from the airline regarding the type of fare is shown in the center of the screen.
The cost of the Ancillaries may change or may be included with the new fare. For example,two
checked bags are now included with the Business fare.

At the top right side of the screen the tab DETAIL is highlighted showing that this is the screen you are
viewing.To display a list of what is included in each of the fares, click on MATRIX

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The fare details are shown at the bottom of the screen together with the Total amount, including tax.
Click on Fare Quote for a Summary of the details:

The response shows the system is Processing Rich content and branding. The screen displayed is the
Fare Shopping Summary screen. If the price has been updated from the original fare message will appear
on the screen.

At the bottom of the screen, you have buttons to:

Confirm Books the selected flights


Modify Returns you to the Brands and Ancillaries screen
Cancel Returns you to the shopping results screen

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Ancillary Service Shopping


You can shop for ancillary services by clicking on the shopping cart icon in the PNR Viewer. The icon will
be present on all retrieved PNRs and during the booking process for direct payment carriers. For direct
payment carriers, you can shop for and book ancillary services if your booking originated from fare shop.
For further details on booking direct payment carriers please refer to the Travelport Aggregated Shopping
user guide in ASK Travelport.
Note: You can only use the ancillary service shopping if you have started through Flight Shopping Search.
If you sell a direct payment carrier from availability you will need to use the cryptic DAS*Cxx entry.

Select the Shopping Cart icon from the PNRViewer.

Note: If you do not have the name in a direct payment carrier booking no ancillary basked will be
present.

Note: If you attempt to access the Shop Ancillary Services without pricing the PNR or having the Name
Field present in the PNR, the responses are:
Example response without pricing the PNR:

Show Screen

Example response without the Name Field being present in the PNR:

Show Screen

The Ancillary Services Screen displays.

Select the number of items for the required Ancillary Services

Show Screen

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The cost quoted is for both segments. Some of the services available apply across multiple segments. One
example of this is the First Extra PC in the example above. It is shown in the column for Segment 1-2,
which indicates that the service should be purchased once to apply to the first two flights. The Comfort
Seat service, if it were available for purchase, would need to be purchased per flight.

If a large number of ancillary services are displayed, use the filter in the upper right. The list
reflects the types of services currently on the screen. You can select to display them one group
code (type) at a time. The filter list will only include ancillary groups that are present in the shop
screen.

Show Screen

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Click on a blue column header to see the additional information about the flight such as the airline
name, flight number, origin and destination:

Show Screen

Some ancillary services that you sell will require that you enter additional text remarks. Click the Free
Form Text Icon to add additional remarks. Use the Ancillary drop down box to select each service.

Show Screen

Once all services for all flights and for all passengers have been selected and any Free form text has been
added, click Review to view the Summary. The example below shows multiple travelers.

Show Screen

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The Summary screen shows the SUBTOTAL for the Ancillaries, with the option buttons to:

Apply Books the selected Ancillaries


Modify Returns you to the Ancillaries screen
Cancel Closes the script and returns you to the Smart Panel

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Direct Payment Carrier


If the airline is a Direct Payment/Travelport API Connect airlines a different path for completing
the purchase is required. Most airlines will require payment at the time of the booking. In some
cases additional information may be required to complete the booking.
Direct Payment Carriers may be booked in Travelport Smartpoint using traditional availability and
shopping requests.
All low fare search and TAS (Travelport Aggregated Search) searches will be routed by Smartpoint
to the SOA Shared Services.
Direct Payment Carriers load their own data and agents can access this content alongside the Tra-
ditional GDS carrier fares through Travelport Smartpoint.
All fares are obtained directly from the carrier during the shopping and pricing process. When a
shop request is sent to a Direct Payment Carrier, the carrier will return available flights and fares.
They do not return flights that are not available.
Modify and cancel are supported through Travelport Aggregated Shopping, if the carrier supports
them via their API. The form of payment is sent to the carrier for purchase, the agency does not
issue the ticket. Direct Payment Carriers and full service carriers may be booked in the same PNR,
but must be purchased and ticketed separately.

Direct Payment airlines are indicated by a # symbol just left of the carrier code in the Fare Shop
Response screen.

The same # indicator is displayed to the left of the carrier code in the PNR Viewer.

If you choose a Direct Payment carrier from The Fare Shop Response, you must use Travelport Aggreg-
ated Shopping (TAS) commands to price and shop for ancillary services. You will see an alert message on

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the bottom left of the screen indicating that you must use FS or ZFS entries to access the Interactive Seat
Maps.

From the Fare Shop Response screen, click on the # symbol next to the airline code.

The Lowcost Selling screen will open.

Completed the required data to complete the booking.


Points to Note:

When date of birth and gender are provided, Travelport Smartpoint will save this information so it
is available for future transactions with the Direct Payment/Travelport API-connect airlines. The
Passport, Nationality and Issue Country are also saved.
When selecting a title for the passenger, be aware of the titles (name prefixes) that the airline
accepts.
If a child and/or infant is being booked, ensure that the first name field is an adult. If an Adult is
not in the first name field, some Direct Payment/Travelport API Connect airlines will fail the book-
ing.
Best Practice: use the Lowcost Selling form to input customer names and titles if the airline
being booked requires a title.
The CC Number field should include the credit card type followed by the card number in the
format of XXnnnnnnnnnnnnnnnn where XX is the vendor code and n represents the card number.

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PNR Tools
The information in this section includes:

Using the PNR Viewer Window


Recent PNRs
PNR Tools Icon

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Using the PNR Viewer Window


The PNR Viewer Window provides an instant view of the PNR/Booking File. It shows all relevant
PNR/Booking File information and is grouped in sections that can be accessed via a simple mouse click
on the associated Quick Access Button.

Example Booking File:

Note: Hover the cursor over a Quick Access button to see which Booking File field it will access:

This section includes:

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Quick access buttons in the PNR viewer window


PNR viewer window icons

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Quick Access Buttons in the PNR Viewer Window


Except for passenger names and itinerary, all Booking File fields can be displayed at any time via the con-
figurable PNR Quick Access blue buttons. Click on a Quick Access button to display all of the data applic-
able to that Booking File field.
Once a specific field is retrieved, it can be closed by clicking on the same Quick Access button again or
by hovering over the data field and clicking the Close button.
Your PNR Viewer buttons will pick up what GDS you are using, either Galileo or Apollo. For example:

This button displays complete PNR/Booking File information with all fields.

This button displays Phone Field information.


Blue buttons indicate that content for the PNR/Booking File field is visible in the current display.
Note: The abbreviations on some Quick Access buttons are displayed differently in the Galileo and Apollo
systems. Hover your mouse over a button to check the content. The examples in this guide feature but-
tons displayed in the Galileo system.
Some Apollo buttons are displayed below:

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PNR Viewer Window Icons


The PNR Viewer Window provides the following icons:

Advertisements

Click this icon to display current advertisements.


Find

Click this icon to launch a search panel at the bottom of the PNR Viewer window to search for
content in a PNR.

Edit PNR

Click this icon to launch the following menu options:

Recent PNRs

Click this icon to display a list of recently viewed PNRs/Booking Files.


PNR Tools

Click this icon to display a window to enable you to hide certain PNR/Booking File fields.
Refresh

Click this icon to refresh the PNR/Booking File content.


Font Size

Click this icon to display a slide-rule to enable you adjust the font size in the PNR Viewer window.

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Print

Click this icon to print the PNR.

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Recent PNRs
Travelport Smartpoint allows you to view and subsequently display recently viewed PNRs.
Click on TOOLS on the menu bar and select Recent PNRs.

Show Screen

Alternatively, click on the Recent PNRs icon at the bottom of the PNR Viewer window:

Show Screen

Example screen response:

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The display shows the record locator and first named passenger in the PNR.
You can scroll down and select a name and double-click to open the PNR in the PNR Viewer window.

Show Screen

Screen explanation:

Recent PRN Options


Show Screen

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Click on Options to display the settings. You can save the PNR list to an XML file and specify the PNR
recording limit, up to a maximum of 999.
Check the Clear Replay PNRs when Smartpoint starts up box to clear the list each time you launch
Travelport Smartpoint.
Clear
Click Clear to clear the list of PNRs.
Undock
Click Undoc k to undock the window.
Select the PNR/Booking File you wish to look at, and the display will show you the first few lines of the
PNR/Booking File.

Example screen response:

Note: When you have finished click on the Dock button to take you back to the list view display.S

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PNR Tools Icon


The PNR Tools Icon is located at the bottom of the PNR Viewer window.

Show Screen

Click on the icon to display the following window:

Show Screen

It gives you the option to remove certain PNR fields displayed in the PNR Viewer window.
When you uncheck Single View Mode, you can select the PNR fields that will be displayed in an auto-
matic and unhidden mode.
Except for passenger names and itinerary, you can display all PNR/ Booking File fields at any time via
the configurable PNR Quick Access buttons.
Click on a Quick Access button to display all of the PNR / Booking File data applicable to that PNR field.
Refer to the following example PNR:

Show Screen

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The Phone field and Filed Fare field are highlighted.


If you uncheck the box in the PNR Tools window, those items are removed from the PNR display.

Show Screen

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You also have the options of Single View Mode and displaying the PNR field buttons at the top of the
PNR Viewer window. By default, name and itinerary are automatically retrieved. Other buttons must be
clicked to retrieve other fields
Example Galileo screen display:

Show Screen

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Edit PNR

Click this icon to launch the following menu options:

Create/Edit Customer Information


Create/Edit Booking File Remarks
Create/Edit Special Services
Assign/Edit Seat Assignments
Paid Seat Upgrades from Delta Air Lines

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Creating Customer Information

Click this option to display the Customer Information dialog box:

Show Screen

This dialog box enables you to create or edit the content of the Booking File.
To add a name, click the Add button to enable the name field. Click the Add button for each name
added.

Show Screen

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Click on the Save button, this action adds the names to the Booking File.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are populated with the Book-
ing File content.

Name Remarks
You may add name remarks to a passenger name, these name remarks print on the ticket, required for
certain tickets such as a date of birth for senior citizen fares.

Children and Infants


The IATA definition of a child is a person who has reached their 2nd birthday but not their 12th birthday.
On adding a childs name, include the title MSTR for a boy, or MISS for a girl. Add the age of the child to
the Name remarks section in the following format: P-CNN (replace NN with the age of the child, for
example 08).
For an infant add the date of birth to the Name remarks section.

Show Screen

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Points to note:

A name remark may be added to any passenger name. Other examples could be the date of birth
for a youth passenger, DOB 10JUN98 or accounting details regarding a corporate account.
When an infant is added to a Booking File, a servicing message is automatically sent to all airlines
included in the itinerary. Click in the box marked Infant to have this properly recognized and fare
quoted within the booking file.
The child will initially display as an ADT. Once the save button has been pressed the child PTC will
change to CHD as long as the correct name remark is present.

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Create/Edit Booking File Remarks

Click this option to display the Booking File Remarks dialog box:

This dialog box enables you to create or edit Booking File Remarks.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are populated with the Book-
ing File content.

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Create/Edit Special Services

Click this option to display the Special Services dialog box:

This dialog box enables you to create or edit Special Service Information SSRs and OSIs.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are populated with the Book-
ing File content.

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Assign/Edit Seat Assignments

Click this option to display the Seat Map dialog box.

Show Screen

Once the seat map is displayed it will show the flight and traveler detail. There is a key at the bottom of
the seat map to indicate what the color-coding of the seats represents. The first passenger will be high-
lighted by default, and the first flight will automatically be displayed. You also have the option to filter
your seats results to show free or paid seats if applicable. Hover the mouse over the seat you wish to
assign and left hand mouse click. As you hover the mouse over the seat, the seat details will appear in a
box. If there is a fee charged for the seats by the airline, this shows in the box as well as a subtotal at
the bottom.

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There are also two radio buttons at the top of the screen and you can choose to either click on seat map
if you want to choose your own seat or Airline Assigned for the carrier to select your seat (Airline Assign-
ment is applicable for GDS carriers only.)
Note: Alternatively, click on the class of service to display the seat map for the required segment.

Show Screen

The seat map displays the cabin that matches the class of service booked for a particular segment. The
legend below the map indicates the status of each seat. The map also includes the location of the wings,
tail, cockpit, galleys and lavatories (when that information is provided by the carrier).
Hover over a seat in order to display more information about the seat, including seat number, char-
acteristics and seat product name (if provided).
The passenger for whom the seat is being selected is highlighted in green on the right hand side of the dia-
log box.
If there are multiple passengers in the Booking File, simply move from one passenger to the next by click-
ing on the desired passengers name. This enables you to make appropriate seat assignments for all pas-
sengers.
Note: If an airline is unable to offer a seat map, the following message is displayed: Seat map data not
available.

Assigning Seats
To assign a seat, click on the desired seat or type the seat number in the Seat box beside the pas-
sengers name. The Seat box is updated with the assigned seat number.

Show Screen

The assigned seat number will turn green on the map and will now show next to the passenger name, the
system will then auto Tab to the next passenger for seat assignment. Once seats on the first flight are
booked it is possible to move through all flights and book the remaining seats in the same manner.

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Once all seats on all flights have been assigned, the total cost if any will be displayed at the bottom of
the screen you can then click on APPLY.

Airline Assigned Seating


If an airline does not offer a seat map, you can choose to make a generic seat request, allowing the air-
line to assign seating. To indicate that airline seating is desired, click on the Airline Assigned radio but-
ton:

Show Screen

This takes you to the Airline Assigned window, where you can indicate the passengers seating pref-
erence - aisle, window or any available.

Show Screen

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Paid Seat Upgrades


You are able to purchase seat upgrades from multiple carriers using the seat map. The booking must have
been ended and a record locator must be present.
Refer to the Booking File example for travel on Delta Air Lines and British Airways.
Click on the class of service to display the seat map for the segment.

Show Screen

When you select a seat, the cost for the seat is shown on the right side of the screen. The Total Seat
Price is shown at the bottom.

Example screen display:

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When you select a seat for the second Delta Air Lines flight, the Total Seat Price is adjusted to show the
total price for both seats.

Show Screen

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Assigning Seats for the Remainder of the Itinerary


Once the paid seat upgrade has been made for the flight, you can continue to select seats for the remain-
ing flights without having to return to the itinerary in the PNR Viewer window.
This can be done in one of two ways:

Select the next flight from the drop down list.

Show Screen

(or)

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Tab to the next flight in the panel on the right-hand side.

Show Screen

The seat map for the next flight will be retrieved.

Paying for Paid Seats


When you have submitted your seat assignments, Travelport Smartpoint will display a form of payment
screen.

Example screen response:

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Completed screen example:

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Click SUBMIT to submit the information.


The seats will not show in the seat assignment section of the Booking File.. Instead, the seat assignments
will be documented in the Notepad field/General Remarks.
Refer to the following example:

Show Screen

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Partial booking
When at least one seat is booked but at least one seat has failed to book, Travelport Smartpoint will dis-
play an error message. You must select alternative seats.

Canceling a Paid Seat


To cancel a paid seat, click on the X next to the seat number for the appropriate flight.

Show Screen

When the seat has been removed, click on APPLY at the bottom of the Seat Map screen.
Important note: If you cancel a paid seat, the credit card payment that you made previously will not
automatically be refunded. You must contact the carrier and ask them to process the refund.

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Other Travelport Smartpoint Features


This section covers:

Keyboard shortcuts
Quick commands
Language translations
Keyboard mapping
Client files/profiles

Keyboard Shortcuts
The following keyboard shortcuts are available:

Shortcut: Description:
Alt+B Move to the previous interactive response (move back to the previous screen).
Alt+C Copies the Terminal content as text and for the entire host content.
For example, enter: HELP A and then use the shortcut Alt+C.
Alt+D Changes from the upper (1) to the lower (2) Terminal Partition.
If you repeat this keystroke, this sub-window is zoomed in and out.
Alt+E Hides the Next/Previous toolbar.
ALT+H Goes to the current terminal.
Alt+L Swap terminal/PNR Viewer Window.
Alt+M Host entries such as availability or Fares Shopping provide a link at the end for
More results. You can use this shortcut as an alternative to clicking on the link
with the mouse.
Alt+N Creates a new Tab in the current Terminal Window.
Alt+R Removes the current terminal Tab.
Alt+S Stores the current window positions.
Alt+U Changes from the lower (2) to the upper (1) sub-window.
If you repeat this keystroke, this sub-window is zoomed in and out.
Alt+V Show/Hide PNR Viewer window.
Alt+W Shows the Next/Previous Day toolbar.
Alt+X If windows positions are changed but not saved, this option returns to the pre-
vious layout.
Alt+n Move the keyboard focus to Tab n.
For example, ATL+1 moves to Tab 1.
Alt+Down Arrow Go to the next interactive response from the response history
Alt+Up Arrow Go back to previous interactive response from the response history.
Alt+F11 Go to full screen mode.

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Shortcut: Description:
Ctrl+B Prints current Terminal Partition content.
Ctrl+C Copies the selected text/data in the clipboard.
Ctrl+M Opens the Calendar widget.
Ctrl+Q Moves through all Travelport Smartpoint windows.
Each time this shortcut is used it moves to the next window.
Ctrl+S Clears all Terminal Partitions in the current Tab.
Ctrl+W Clears the active Terminal Partition (upper or lower).
Ctrl+Alt+F11 Go to grid view mode.
Ctrl+Down Arrow Repeats previous entries (forward).
Supports the last 200 entries.
Ctrl+ Up Arrow Repeats previous (back) entries.
Supports the last 200 entries.
CTRL+Enter Sends a format/entry to the host and shows the interactive response in a new
Tab.
Ctrl+Tab Navigates through all Tabs in the current terminal window.
Ctrl+F12 Hides/Shows Travelport Smartpoint.
Ctrl+Shift+A Show all windows
Page Up Moves the cursor to the top of the page
Page Down Moves the cursor to the bottom of the page.
Tab Moves the cursor to the next tab stop.
You can also click on tabbed entries.
Shift+Tab Moves the cursor to the previous tab stop.

Quick Commands
The following Quick Commands are available:

Quick Commands
#DC Direct car segment sell
#PC Passive car segment sell
#DF Direct sell flight segment
#PH Passive hotel segment sell
#DH Direct hotel segment sell
#SEAT Displays seat for booked flights
#SEATGURU Opens up SEATGURU web page
#TRAM Launches Travelport rooms and More
#VT Launches View Trip for a completed PNR/Booking File

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Quick Commands
#VTETR Shows e-ticket via View Trip for a completed PNR/Booking File
#@2 Change to second listed Galileo TCP/IP system settings

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Language Translations
Travelport Smartpoint provides a valuable feature that can help you transition from one GDS system to
another. It enables you to mix and operate multiple system languages in the same record.
The translation feature supports a Primary and Secondary Language and you can configure it by clicking
on My Connection at the top of the Terminal Window.
The following dialog window will be displayed:

Show Screen

Travelport Galileo and Apollo host systems are the choices available as the primary languages.
Galileo, Apollo, Worldspan, Amadeus, Sabre and Abacus are available as the Secondary Cryptic Language
options.
Select the required language from the drop-down menu:

Show Screen

Select the required secondary cryptic language and save the settings.
Note: Travelport Smartpoint cannot translate all entries, but is designed to assist you in the transition
from a competitor GDS to Travelport. Therefore a limited subset of entries on each GDS system is sup-
ported.
Refer to answer 36210 in ASK Travelport for a list of entries.

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Keyboard Mapping
Travelport Smartpoint is designed to accommodate non-standard keyboards including Sabre keyboard
mapping which uses special characters including the cross of Lorraine, and also Swiss keyboards.
Click My Connection at the top of the Terminal Window, and click the Keyboard Mapping drop-down:

Show Screen

Select the required keyboard mapping and save the settings.


Note: If you use Apollo, you may select the Apollo keyboard mapping in your Galileo TCP/IP settings in
the Control Panel. This enables you to use special characters including the pillow ([]) end item (+), dis-
play (*) dollar sign ($) and colon (:).

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Client Files/Profiles
If you attempt to retrieve a Client File/Profile and get a similar name list you can click on the green
access link to retrieve the required item.

Screen example:

Example screen response:

You can click and display the required Personal File, return to the Client File/Profile lists or hide line
numbers.

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eNett Virtual Account Number (VAN)


This is available from the HELP menu:

eNett VAN (Virtual Account Number) is a payment solution that automatically generates a MasterCard
account number to facilitate payments to travel suppliers.
VANs are available to IATA and non-IATA agents, and are a secure and widely accepted means of paying
suppliers, whether they are around the corner or across the globe.
Each VAN is a one-time use, 16-digit virtual MasterCard that can be issued as a payment (FOP) to any sup-
plier that accepts MasterCard. A unique number is automatically generated for each new transaction.
All customers on Galileo Desktop (Focalpoint), Travelport Smartpoint on Apollo and Galileo (Version 3.0
and above) and Travelport Smartpoint on Worldspan Go! (Version 5.3 and above) will see the eNett VAN
as a new FOP entry on all payment drop-down menus.
Example screen display:

Show Screen

Note: Each agency customer must sign up for a eNett VAN account and credit money to their account.
Only customers in eNett supported countries with an active account will be able to use the eNett VAN ser-
vice.
When the eNett VAN option is selected, the following screen is displayed:

Show Screen

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The following fields may be completed:

Amount the amount of money for which the VAN will be created
Currency the currency in which the VAN should be issued

Note: You must have funds available in the currency you are requesting.

Free Text a field for any special notes


Add VAN FOP to PNR or Display VAN FOP an option to add the VAN details to the PNR or to dis-
play the generated VAN details without adding to the PNR FOP

When the VAN request fields have been completed, the system will return the VAN (16 digit MasterCard
Number), CVV security code, and Expiry Date.
If you select the option to add the VAN details to the PNR, all VAN details will be automatically added to
the PNR FOP field. The system will also add a VAN transaction remark to the History Remarks of the
booking.
Galileo example:
NP.H**eNett VAN#TRANSID XXXXX DDMMM HH:MMZ/100.00USD S/LAST 4 DIGITS NNNN
Apollo example:
@:5H@eNett VAN#TRANSID XXXXX DDMMM HH:MMZ/100.00USD S/LAST 4 DIGITS NNNN
Note: For more information, refer to: http://www.enett.com/travelport

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General Overview
Travelport Smartpoint has been created as an add-on to Galileo Desktop that infuses the cryptic envir-
onment with a hybrid of native and point and click navigation, plus graphical user interfaces designed to
speed up the booking process, reduce call handling time and improve the user experience.
Travelport Smartpoint effectively reduces keystrokes, contributes to increased efficiencies and speeds up
the agent booking process.
Travelport Smartpoint is an example of how the technology of an XML API Desktop product can be integ-
rated with the Galileo Desktop platform to supplement cryptic and point and click navigation with graph-
ical user interfaces and to seamlessly guide an agent through the booking process. Travelport Smartpoint
support both Galileo and Travelport Smartpoint core systems and allows agents to work on both systems
using either system language.
Travelport Smartpoint further improves and streamlines point & click navigation and allows the agent to
enter either Galileo or Travelport Smartpoint terminal emulation transaction commands to invoke any
GDS function, returning highlighted items (an interactive response) that the user can click on to transmit
core transaction, book and complete reservation

To assist when reporting any Travelport Smartpoint issues please confirm the version of Travelport
Smartpoint that is being used. You can gain this information by asking the user to click on Help >
About

Note This Version must be the Global Launched version (V. XXXX ADD VERSION) or higher

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Automatic Opening of Travelport Smartpoint


Travelport Smartpoint is automatically launched when a user opens Galileo Desktop.
When a user logs into Travelport Smartpoint, it will also log the user into Galileo Desktop.
By default Travelport Smartpoint provides a basic layout that consists of:

The Terminal Window to enter formats and obtain general responses


The PNR Viewer automatically refreshes the booking file

When a user selects <CTRL>+<F12> keys they will still see the sign on box for Galileo Desktop.

Please select cancel and then select Terminals to work on Galileo Desktop or select one of the other but-
tons to work in Smartpoint.

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Synchronization Error
Travelport Smartpoint and Galileo Desktop use the same session and occasionally they can get out of
synch and the following error is returned:

Resolution: Have user toggle to Galileo Desktop and enter <Ctrl> + <R > keys, which should resolve the
error.

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Relay Productivity Tools


Travelport Smartpoint had been developed for Relay Productivity Tools to work in Travelport Smartpoint.
Relay Itinerary Capture is for Travelport Smartpoint(Apollo) customers only, but the icon is downloaded
to GalileoCustomers and this function will not work for a Galileo customer.

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Galileo Desktop and Smartpoint Connection


A user that may have multiple GTID Connections to the Apollo and/or Galileo host(s). The need for mul-
tiple GTID connection could be due to but not limited to the following:

Relationship with another customer or supplier requiring a Fifth Window setup


Relationship with independent contractors
Require access to a core in a GUI Desktop (note: Smartpoint does support Switchable Access)

Prior to Travelport Smartpoint, the tool a user utilized to switch between GTID connections was through
the Host/Galileo Desktop TCP/IP Configuration tool.

With Travelport Smartpoint, GTID connections can be managed through the connections drop down

A user switching between multiple GTID connection may log into Galileo Desktop and then launch/toggle
to Travelport Smartpoint and receive a log in box again. After entering their User and Password and click-
ing okay, the log in prompt may appear again. And the process just keeps repeating.
Resolution: Most likely cause is their GTID connection from the Galileo Desktop TCP/IP is set to one
GTID connection and this did not synch to Travelport Smartpoint which is set to a different GTID
connection. Have the user change their GTID Connections to match.

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Keyboard Mapping
Travelport Smartpoint is designed to accommodate non-standard keyboards including Sabre keyboard
mapping which uses special characters including the cross of Lorraine, and also Swiss keyboards.
Click My Connection at the top of the Terminal Window, and click the Keyboard Mapping drop-down:
Select the required keyboard mapping and save the settings.
To utilize GDS keyboard mapping, user may select the Apollo keyboard mapping in the Galileo TCP/IP set-
tings in the Control Panel. This enables you to use special characters including the pillow ([]) end item
(+), display (*) dollar sign ($) and colon (:).
The SOM key is Not mapped to the keyboard If the user types what is normally a mapped SOM on their
Galileo Desktop keyboard (the tila ~ key) they will receive the ~ or ` before their GDS format resulting in
errors.

Resolution: If the user needs to type in a SOM they will need to utilize the <SHIFT> + < . > keys (to
enable the right arrow key on their keyboard).

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Fare Issues
When an user tries to view a fares display (e.g. FD20JANCDGLON/BA) Travelport Smartpoint may return
the following Error "AGENT NOT AUTHORISED"
This is not a Travelport Smartpoint Error. Please check the users AAT field PFII. Travelport Smartpoint
requires that the PFII field in the AAT is set to Y in order for the Fare Display requests to function prop-
erly.
This message is not an error, but actually means that the modifier being used has not been implemented
in Travelport Smartpoint. It is important to remember that not all modifiers supported by Travelport
Smartpoint/Galileo are implemented in Travelport Smartpoint. Travelport continues to enhance Travel-
port Smartpoint as a result of the feedback provided by customers.

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Apps That Have Been Downloaded


If in a previous version of Travelport Smartpoint if a user had created some quick commands to link to
local applications, when 3.0 of Travelport Smartpoint is downloaded the quick command information is
not being saved. The file will still be on the device in the same location,i.e. - C:\Program Files\Travel-
port\Travelport EMDGenerator\XMLs .
Please contact your account manager or regional support manager if you need further assistance with
this.

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Structured Data Issues That Affect Travelport Smartpoint


Travelport Smartpoint has a reliance on structured data, and some of the issues experienced are due to
gaps in the structured data which mean that Smartpoint is unable to show some information as it is not
being presented in the Key Logic Records (KLRs) and exposed to the XML API desktop.
The Travelport Smartpoint product and development teams have identified these issues and are now reli-
ant on other areas of the business making changes so that these fixes can then be implemented into
Travelport Smartpoint.
Known issues to date reliant on structured data:

When FEX is used as a form of payment, the exchange ticket number is missing
Creating initials appear as numeric in PNR retrieve
Car avail results discrepancy between Travelport Smartpoint and Galileo Desktop Focalpoint
Ticketing agency modifier not shown/ And VC mod not being shown
Name not correctly shown in SVC segment when booing containing an EMD is displayed in Travel-
port Smartpoint

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Airline Fare Map


Route is incorrect for certain journeys going across the International Date Line. The map is for
illustration only and is not a true reflection of the route the journey will take

Note: Targeted for fix in Travelport Smartpoint v5.0

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Hotel Maps
Not all hotels are shown on the new map display - This is a limitation of the current geo-location
data that is available from the host for hotels.

In the example below, 12 hotels are returned in Hotel Availability but only 7 are plotted on the map.

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Limited Access Drop Through


Limited Access Drop Through is not supported in Travelport Smartpoint.
Limited Drop Through allows a user to "drop through" into an airlines system to update group bookings.
The functionality also allows a user to subsequently issue a ticket using a passive Booking File in the
Galileo system.
Participating Carriers: AF, BA, LH, SV, IB, OS

Format Example: @@XX/GROUP XX=airline code

Resolution: User can switch to native mode from the terminal menu to remain in Travelport Smartpoint
and access limited access drop through.

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Switchable Access
Switchable Access is not supported in Travelport Smartpoint. This feature allows a user to switch
between Galileo and Apollo Hosts with the need for separate GTIDS.
For Apollo: 6C1V is the format to switch to Apollohost, 6C1G is the format to switch to
Galileo host
For Galileo: ##1V is the format to switch to Apollo host, ##1G is the format to switch to
Galileo host

If a user utilizes Switchable Access while in Galileo Desktop Terminal and then launches or toggles
to Travelport Smartpoint, they will receive the following error message dialog box:

Resolution: Either Switch to Native mode from the Terminal drop-down menu or type <CTRL>+<N>
keys or toggle back to Galileo Desktop Terminal and switch back to primary GDS host.
Note: Switching to Native mode will disable interactive click-able links and colors in Travelport Smart-
point.

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Unsupported Entries
Unsupported entries- some entries are not supported in Travelport Smartpoint this will result in a
warning triangle being shown.

If there is no data returned in Travelport Smartpoint and it is a valid entry then the user can retry
using the semi colon ( ; ) for Galileo or exclamation ( ! ) for Apollo and send a standard cryptic
command.

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Air Asia AK and Air Asia Thailand FD and Air Asia Indonesia
QZ and Air Asia Philippines PQ and Air Asia Japan JW

Customer information:
First and Last Name: Required
Name Prefix Required: Required
Name Prefixes Supported: Mr., Mrs., Ms., Miss, Master, Child.
Email Address: Required
Phone Number: Required
Mailing Address: Not Required
Gender: Required
Date of Birth: Required
Nationality: Required
Passport Information: (international Flights): Required
Frequent Flyer Information: Not Required
Maximum Destinations: 2

Passenger Type Support:


Maximum Adults: 9
Maximum Children: 8
Child Age Range: 2-12 years old.
Adult Required with Child: Yes
Maximum Infants: 4
Infant Age Range: 0-24 months old.
Maximum Total Passengers: 13

Fulfillment Support:
Hold Booking: No
Split Payment: No
Partial Payment: No
Credit Cards Supported: AX, VI, MC.
CVV Required: Yes

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Amtrak Direct Access


Amtrak direct access entries through Apollo are not supported by Travelport Smartpoint interactive mode
through Apollo.
Format example: L[]2V/A11AUGCHIWAS

Resolution: User either switches to Native Mode in Travelport Smartpoint <CTRL>+<N> keys or uses a !
after every Amtrak entry.

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Booking Information for API Connected Airlines aka ACH/TAS/Dir-


ect Payment Carriers

easyJet U2
Customer information:
First and Last Name: Required
Name Prefix Required: Required
Name Prefixes Supported: Mr., Mrs., Ms., Miss, CHD, Mr. +Infant, Mrs. +Infant, Ms. +Infant, Miss +Infant.
Email Address: Required
Phone Number: Required
Mailing Address: Required
Gender: Not Required
Date of Birth: Required for Children and Infants.
Nationality: Not Required
Passport Information: (international Flights): Not Required
Frequent Flyer Information: Not Required
Maximum Segments: 8
Maximum Destinations: 8

Passenger Type Support:


Maximum Adults: 40
Maximum Children: 39
Child Age Range: 2-16 years old.
Adult Required with Child: Yes
Infants:Maximum Infants: 40
Infant Age Range: 0-23 months old.
Maximum Total Passengers: 80

Fulfillment Support:
Hold Booking: No
Split Payment: NoPartial
Payment: No
Credit Cards Supported: AX, VI, DN, SW, MC, EL, EV, CB, DL, DM, TP.
CVV Required: Yes

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

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Jet2 LS

Customer information:
First and Last Name: Required
Name Prefix Required:Required
Name Prefixes Supported: Mr., Mrs., Ms., Miss, Master.
Email Address: Not Required
Phone Number: Not Required
Mailing Address: Not Required
Gender: Required
Date of Birth: Required for Children and Infants.
Nationality: Not Required
Passport Information: (international Flights): Not Required
Frequent Flyer Information: Not Required
Maximum Destinations: 8

Passenger Type Support:


Maximum Adults:9
Maximum Children:4
Child Age Range: 2-14 years old.
Adult Required with Child: Yes
Maximum Infants: 4
Infant Age Range: 0-23 months old.
Maximum Total Passengers: 13

Fulfillment Support:
Hold Booking: No
Split Payment: No
Partial Payment: No
Credit Cards Supported: AX, VI, MC, MA, SO, VE.
CVV Required: Yes

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Known Issues for Travelport Smartpoint v4.0 Apollo


Notes about ACH cancel in TAS:

When the agent does XI cryptic command to cancel an entire GDS reservation, a cancel request is
sent and upon a successful response, the GDS flights and the ZK segments representing the ACH
flights are canceled, and remarks are added to the PNR indicating the cancellation information.
If the agent submits a cryptic command that cancels only certain segments, but the segments spe-
cified represent an entire ACH reservation, cancel request is sent and upon a successful response,
specified segments are removed from the GDS PNR and appropriate remarks are added, doc-
umenting the cancellation.
If the cancel request fails, TAS will return an error and Travelport Smartpoint will display this
error in the terminal window.

Airlines may restrict changes after booking. In order to make a change, use cryptic commands, not GUI
screens, to make the desired changes to the PNR then end transact (E, ET, ER). These changes will be
processed by Travelport Aggregated Shopping (TAS) and could require additional information to be
provided using TAS formats. For example, TAS might prompt for a form of payment to cover changes
fees.
Changes should be made via cryptic commands rather than a GUI.

Best Practice: Make any changes or cancellations to Direct Payment bookings via cryptic com-
mands, not via a GUI.

Issues, Limitations, and things to be Aware of

Be aware that when Direct Payment airline flights are sold, the airline could charge the purchase
price in a different currency than Travelport Smartpoint has displayed on the screen.
To book Direct Payment airlines the agent can use the # and submit the Low cost Selling booking
screen. At this time there are no carrier-specific validations, so although the screen does not
require a piece of information, the airline might refuse the booking until the information is
provided. See Booking Information section for Carrier rules
The agent should not use TAS entries once a SS response has been received.
Likewise, if the agent has started the booking process via availability or TAS, the agent should use
TAS commands with an ! or ; appended to complete the booking
FQ on Direct Payment flights (ZK status) sold via Travelport Smartpoint shop or branding screens
will not work correctly and should be avoided. FQ should not be needed since Travelport Smart-
point will store the fare automatically when a shopping option is booked.
CVV is required by most Direct Payment carriers, but it cannot be stored in the host. Please use
the Low cost Selling form to submit Credit card data if CVV is required.
Cannot synch ancillaries for Direct Payment airlines -
When doing ancillary shop for Direct Payment post-booking, Travelport Smartpoint will be unable
to retrieve purchased ancillary services. Enhancement to the SOA book service is pending.
The agent can only sell one instance of a given service per passenger. In other words, when the
agent selects a service to book by setting the number to 1, he or she cannot set a number to 2.
The agent cannot request 2 meals, for example, for the same travelerl on the same flight.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

DAS* will not return an interactive screen; it will return the terminal emulation screen and the
agent must use terminal/cryptic commands to sell services that way.
Ancillary services rules are not available to Travelport Smartpoint to interpret at this time, so the
agent might encounter more booking or modification errors than anticipated.

For example, the airline might specify that an ancillary must be sold for all passengers for all
flights, but Travelport Smartpoint will enforce that rule. In general, ancillary services for U2 must
be booked for all segments.

Do not do QEB/QEP to end transact PNRs with API connected content.

Use ER, then QEP once the booking process is completed and the PNR is updated with the airline
confirmation.

If the agent uses TAS in terminal emulation to add a flight to a PNR/BF then request a seat map,
Travelport Smartpoint might not be able to display the seat map for an ACH flight.

Best practice: When the agent wants to display a seat map for an Direct Payment airline, use
Travelport Smartpoint for the entire process.

Travelport Smartpoint will support only one Direct Payment airline per PNR.

That PNR can also containGDS-based airlines, however.

Warnings received during shop and price will not be displayed.

Warnings not displayed can include U2 carrier may not support private fares modifiers or Direct
Payment carriers do not support AirLegModifiers. All errors received will be displayed.

After the agent selects to Submit something to book, there may be several things happening
behind the scenes and although it appears that nothing is going on, Travelport Smartpoint is actu-
ally working. User needs to be patient and DO NOT click or hit enter multiple times. Doing so will
lock Travelport Smartpoint

In a future release Travelport Smartpoint will display interstitial messages to let the user know
that we are working,.

Be aware that Travelport Smartpoint will display errors in an unusual format at times, including
some of the programming language (XML).

A future release of Smartpoint will have better error handling.

At time of Book, Travelport Smartpoint will be displaying the errors and warnings we receive.
Other transactions will only display errors.
Direct Payment airlines sometimes do not support some of the modifiers supported by the GDS air-
lines.

Some common modifiers can include: PrivateFares and booking cabin, nonstop flights only, etc.

Direct Payment airlines will not have a stored fare reflected in the ATFQ or Filed Fare.

Please see the RMU (1V) or DI.FT- (1G) remarks for the cost information.

The Lowcost Selling screen has places for 4 traveler names.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

If the PNR contains more than 4 travelers, traveler information will need to be completed via
cryptic commands or in the Customer Information screen (available in the Terminal window PNR
menu).
To add Gender and Date of Birth for the additional travelers, create an SSR DOCS with this inform-
ation.

When booking Direct Payment airlines, do not IR if any errors are occurring. Doing so will remove
all the data Travelport Smartpoint has pending to book with the airline.
On Lowcost Selling screen, if the agent adds a Phone number, it will be added by Travelport Smart-
point as Home on Galileo, Residence on Apollo.

Associated city will be pulled from TCTY of AAT. Agent must always add a new phone number on
this screen with numeric data only.

When doing a modification of an Direct Payment connect airline, commit any flight changes
before making seat/ancillary changes in a separate transaction.
On the Lowcost Selling screen, Travelport Smartpoint currently requires 5 characters or more
(D3088), instead of the desired minimum of 4.
Ryanair should be shopped round trip. If multiple shops are done and the origin airport for each
shop request has a different currency, Travelport Smartpoint will not be able to make the booking
with Ryanair.

Best Practice; Shop the entire trip in one shop request, especially for Direct Payment airlines.

Only 1 instance of a service can be booked per traveler per segment at this time.
On a seat map, when displaying a seat which has already been booked, that seat could display in a
different currency than the other seats in the seat map.
Direct Payment airlines sometimes do not support some of the modifiers supported by the GDS
airlines. Some common modifiers can include: PrivateFares and booking cabin, nonstop flights
only, etc.
Direct Payment airlines will not have a stored fare reflected in the ATFQ or Filed Fare. Please see
the RMU (1V) or DI.FT- (1G) remarks for the cost information.

Assume that Smartpoint LCCP users will not be using 3.5


Post booking and pre-booking will both require agent to end transact.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Tigerair Australia TT

Customer information:
First and Last Name: Required
Name Prefix Required: Required
Name Prefixes Supported: Mr., Mrs., Ms., Miss, Dr., Mstr.
Email Address: Required
Phone Number: Required
Mailing Address: Required
Gender: Required
Date of Birth: Required
Nationality: Required on international flights.
Passport Information: (International Flights): Required
Frequent Flyer Information: Not Required

Passenger Type Support:


Maximum Adults: 9
Maximum Children: 9
Child Age Range: 2-11 years old.
Adult Required with Child: Yes
Maximum Infants: 9
Infant Age Range: 0-24 months old.
Maximum Total Passengers: 9

Fulfillment Support:
Hold Booking: No
Split Payment: No
Partial Payment: No
Credit Cards Supported: VI, MC, DN.
CVV Required: Yes

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Transavia HV and Transavia France - TO

Customer information
First and Last Name: Required
Name Prefix Required: Required
Name Prefixes Supported: Mr., Mrs., Ms., Miss, Master.
Email Address: Required
Phone Number: Required
Mailing Address: Required
Gender: Required
Date of Birth: Required
Nationality: Not Required
Passport Information: (international Flights): Not Required
Frequent Flyer Information: Not Required
Maximum Destinations: 8

Passenger Type Support:


Maximum Adults: 9
Maximum Children: 8
Child Age Range: 2-11 years old.
Adult Required with Child: Yes
Maximum Infants: 9
Infant Age Range: 0-24 months old.
Maximum Total Passengers: 18

Fulfillment Support:
Hold Booking: No
Split Payment: No
Partial Payment: No
Credit Cards Supported: AX, VI, MC, VE, TP
CVV Required: Yes, No for TP.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Custom Plug-ins
Custom plug-ins are features that are not part of the core product and can be acquired through various
channels; more information is available under each plug-in topic. We are consolidating help here so you
can find the information you need to use each of the plug-ins offered. This list will grow. The plug-ins
offered include:

Quick Menu

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Quick Menu
The Quick Menu is a floating toolbar/menu that allows an agent to assign actions/functions to each tool-
bar button. This menu allows an agent to follow a specific workflow or to simply have easy access to
commonly used Smartpoint features. The supported custom actions include launching the Smartpoint
PNR, Profile, Traveler, Air, Car, Hotel, SSRs, Finish Info windows and sending Smartpoint terminal com-
mands.
This feature is not part of the core product. Itcan be ordered on Travelport Marketplace. For additional
detail on ordering from Marketplace click here.
The topics in this section include:

Requirements and Installation


Accessing Quick Menu
Using Quick Menu
Quick Menu Actions/Functions
Support and Troubleshooting

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Installation/Ordering
Travelport Quick Menu was developed by Travelport based on requests from our customers. Were offer-
ing it free to all agencies using our Galileo or Apollo systems through Travelport Marketplace. Ordering
from Marketplace is limited to individuals within an agency who are authorized to make contractual
decisions on behalf of the agency. Your Travelport sales and account management team can get your
agency set up.

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Requirements
Travelport Smartpoint version 3.0 or later must be loaded prior to using the Quick Menu plug-in:

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Accessing Quick Menu


Once the Quick Menu is installed, you may need to restart Smartpoint in order to have the Quick Menu
toolbar loaded within Smartpoint. The Quick Menu toolbar will automatically appear whenever Smart-
point is launched.
You can close the Quick Menu by clicking the arrow in the lower-right corner and then selecting Close

If you have closed the Quick Menu, you can reopen it again later by typing the command #MENU in the
Smartpoint Terminal Window. The Quick Menu will also automatically appear the next time Smartpoint
is launched.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Using Quick Menu


The Quick Menu will automatically appear once Smartpoint is launched. To change the default position
of the toolbar, click and drag the grip control which can be found on the left side of the toolbar: The
toolbar can be moved anywhere within the Terminal Window or PNR Viewer Window, and the position
will be remembered the next time Smartpoint is launched. No additional steps are needed for the pos-
ition to be remembered.

Once the toolbar is moved, it will no longer be docked to the Smartpoint Terminal Window and will stay
where it was moved even when the terminal window is moved. To reset and re-dock the toolbar to the
terminal window in the default location, click the arrow in the lower-right corner and then select Reset
Position.

The toolbar can also be reset and re-docked to the terminal window in the default location by typing the
command #MENU RESET in the terminal window. This is useful when the menu has been moved off the
screen where it can no longer be accessed.

To add, modify, or remove buttons click the arrow in the lower-right corner and then select Add or
Remove Buttons

The Menu Management screen will appear. Use the appropriate buttons to Add, Remove or Reorder the
actions/functions.

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To restore the Quick Menu toolbar to the factory defaults, click on the Restore to defaults button.

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Quick Menu Actions/Functions


To use the toolbar buttons, click the button and the associated action/function will be launched.

Below is a brief description for each of the default buttons

PNR
Clicking on this Action will launch the Galileo Desktop Retrieve PNR screen.

Show Screen

Profile
Clicking on this Action will launch the Galileo Desktop Retrieve PRO-file screen.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Traveler
Clicking on this Action will launch the Smartpoint Customer Information screen.

Show Screen

Agencia
Clicking on this Action will send the command #AG to the Terminal Window which will launch the Agen-
cia window for users with appropriate permissions.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Air
Clicking on this Action will launch the Smartpoint Air Availability Search screen.

Show Screen

Car
Clicking on this Action will launch the Smartpoint Car Availability Search screen.

Show Screen

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Hotel
Clicking on this Action will launch the Hotel Availability Search screen. Please note that if an agent
enters any Rate Access Codes, Quick Menu will remember these Rate Access Codes and will pre-populate
the fields the next time the Hotel Action is clicked on from the Quick Menu toolbar.

Show Screen

Also note that the Rate Access Codes will pre-populate from the agency MAR record if a hotel line is
present that says HOTEL PREF followed by up to 3 Rate Access Codes. This can be added to the MAR
by a user with proper permissions making the following commands:

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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide

Display the MAR on Apollo by entering the command >S* (on Galileo the command is >C*).
Add the hotel pref line. For example, to add 3 Rate Access Codes for SONY, IBM, and ACME enter
the command >RC:50NH/HOTEL PREF/SONY/IBM/ACME
To remove the line added in step 2 for line 50, enter the command >RC:50

Also note that Rate Access Codes will prepopulate from the Travelscreen hotel preferences of the cur-
rently retrieved PRO-file (to view these preferences on Apollo, type >SP*HB for the business preferences
or >SP*HP for the personal preferences, and on Galileo use the commands >CP*HB or CP*HP).
Rate Access Codes will prepopulate first from the MAR. If there arent at least 3 codes present in the
MAR then current PRO-file Travelscreen preferences will be used for the remaining codes. If there still
arent at least 3 codes in the MAR or Travelscreen then previously entered Rate Access Codes will be used
(as mentioned above).

Finish
Clicking on this Action will launch the Galileo Desktop Save PNR screen.

Show Screen

SSR Docs
If a button is added to the toolbar of Type SpecialServicesDOCS, clicking on this Action will launch the
Smartpoint Primary Document Information screen.

Show Screen

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To add this button to the toolbar, do the following:

Click the arrow in the lower-right corner of the toolbar and select Add or Remove buttons.
Click the Add button on the Menu Management screen, for Name enter DOCS, for Type select
Smartpoint, and for Action select SpecialServicesDOCS
Press the Save button.

Show Screen

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Custom Commands
Any command that can be entered in the Terminal Window can be assigned to a button. For example, to
create a button that sends the command >#SEAT, do the following:

Click the arrow in the lower-right corner of the toolbar and select Add or Remove buttons.
Click the Add button on the Menu Management screen, for Name enter Seat, for Type select Com-
mand, and for Action enter the command #SEAT
Press the Save button

Show Screen

Now, when you press the newly added Seat button on the toolbar, the command #SEAT will be sent to the
Terminal window which will launch the Smartpoint Seat screen.

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Support
Should you encounter any problems, please contact Tech.sales@travelport.com

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Troubleshooting
If the toolbar is not working the way you expect, the first thing to check is the configuration screen. To
open the Menu Management screen:

Press the arrow on the toolbar in the lower-right corner

Then choose Add or Remove Buttons

On the Menu Management screen, make sure each button shows the desired assignment. To view
each assignment, click each item in the list and confirm that the properties on the right are cor-
rect.

To reset the toolbar/menu to the default buttons, press the Restore to defaults button and then
press the Save button.
If you are still having trouble with toolbar, you can delete the configuration file located at
C:\Users\nnnnn\AppData\Roaming\Travelport\Common\Apollo\QuickMenu.xml (where nnnnn is
your username in Windows).

If you cant see the Quick Menu toolbar with Smartpoint running, try following:

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From the Smartpoint terminal window, type the command #MENU


If you still cant see the toolbar, try typing the command #MENU RESET. By doing this, the tool-
bar should place itself over the bottom of the terminal window.
If you still cant see the toolbar, check that the DLL is present in the folder:
C:\Program Files (x86)\Travelport\Smartpoint\Extensions
(if you are running 32-bit Windows the folder name is C:\Program Files\Travelport\Smartpoint).
The DLL to look for is: Travelport.Smartpoint.Extensions.QuickMenu.dll.
If the DLL is present but the toolbar doesnt display at startup, confirm that the version of the DLL
is 1.0.1.2 or later. You can confirm the version by right-clicking on the DLL mentioned above,
and selecting the option that says Properties. Then, on the Properties window click on the
Details tab.
If the correct version of the DLL is present but the toolbar doesnt display at startup, try resetting
the Smartpoint plugin cache by typing the command #DELETEPLUGINCACHE and then restart
Smartpoint.

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