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EHP7 for SAP ERP 6.

0
February 2014
English

Credit Management
(108)
Business Process Documentation

SAP SE
Dietmar-Hopp-Allee 16
69190 Walldorf
Germany
SAP Best Practices Credit Management (108): BPD

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Icons

Icon Meaning
Caution

Example

Note

Recommendation

Syntax

External Process

Business Process Alternative/Decision Choice

Typographic Conventions

Type Style Description


Example text Words or characters that appear on the screen. These include field names,
screen titles, buttons as well as menu names, paths, and options.
Cross-references to other documentation.
Example Emphasized words or phrases in body text, titles of graphics and tables.
text
EXAMPLE Names of elements in the system. These include report names, program
TEXT names, transaction codes, table names, and individual key words of a
programming language, when surrounded by body text, for example, SELECT
and INCLUDE.
Example Screen output. This includes file and directory names and their paths,
text messages, source code, names of variables and parameters as well as names
of installation, upgrade and database tools.
EXAMPLE TEXT Keys on the keyboard, for example, function keys (such as F2) or the ENTER key.
Example Exact user entry. These are words or characters that you enter in the system
text exactly as they appear in the documentation.
<Example Variable user entry. Pointed brackets indicate that you replace these words and
text> characters with appropriate entries.

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Contents

Credit Management............................................................................................................................. 5
1 Purpose........................................................................................................................................ 5
2 Prerequisites................................................................................................................................ 5
2.1 Master Data and Organizational Data...................................................................................5
2.2 Business Conditions.............................................................................................................. 6
2.3 Roles..................................................................................................................................... 6
3 Process Overview Table............................................................................................................... 8
4 Process Steps............................................................................................................................ 10
4.1 Set a Credit Limit................................................................................................................. 10
4.2 Sales Order Processing: Sale from Stock (optional)...........................................................12
4.3 Sales of Nonstock Item with Order-specific Procurement (optional)....................................12
4.4 Make to Order Production w/o Variant Configuration (optional)...........................................12
4.5 Review Blocked Sales Orders.............................................................................................13
5 Follow-Up Processes.................................................................................................................. 15
6 Appendix.................................................................................................................................... 17
6.1 Reversal of Process Steps.................................................................................................. 17
6.2 SAP ERP Reports............................................................................................................... 17

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Credit Management

1 Purpose
A credit limit check can be carried out when sales documents are created or changed. The check is
carried out by the system within one credit control area. If you change quantities or values in a
document, the check is repeated. A credit control area consists of one or more company codes. A
sales document belongs to one credit control area depending on the allocation of the sales
organization to a company code. The SAP System checks the credit limit that was granted to the
customer in this credit control area. The credit control areas and the credit limit of a customer are
defined in financial accounting and entered in the customer master record. During the check, the
SAP System totals the receivables, the open items, and the net value of the sales order for every
item of a sales document. The open items take into account obligations bound by contract that are
not recorded for accounting purposes but involve expenses through diverse business transactions.
After that, it compares the total with the credit limit. If the limit is exceeded, the system responds in
the way defined by you in the configuration menu.
Automatic credit control is used in this solution. During automatic credit control, you can configure a
system reaction such as follows:
'A' warning
'B' error
'C' like A, + value by which the credit limit is exceeded
D - like B, + value by which the credit limit is exceeded
When the credit limit is exceeded, option C (warning + value by which the credit limit is exceeded)
is chosen.
The system provides a transaction to list all sales documents that have been blocked for delivery,
with information about what has caused the block. The customers current credit situation is
manually reviewed by the credit department, and when the sales order is approved, the delivery
block is removed from the sales order. You can jump directly from the list to an individual document.

2 Prerequisites
2.1 Master Data and Organizational Data
SAP Best Practices Standard Values
Essential master and organizational data was created in your ERP system in the implementation
phase, such as the data that reflects the organizational structure of your company and master data
that suits its operational focus. For example, master data for materials, vendors, and customers.
This master data usually consists of standardized SAP Best Practices default values, and enables
you to go through the process steps of this scope item.

Additional Master Data (Default Values)

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You can test the scope item with other SAP Best Practices default values that have the
same characteristics. Check your SAP ECC system to find out which other material
master data exists.

Using Your Own Master Data


You can also use customized values for any material or organizational data for which
you have created master data. For more information about creating master data, see the
Master Data Procedures documentation.
Use the following master data in the process steps described in this document:

Master / org. data Value Master / org. data details Comments


Customer 100003 Customer domestic 03
Company Code 1000
Credit Control Area 1000
Sales organization 1000
Distribution channel 10
Division 10

2.2 Business Conditions


The business process described in this Business Process Documentation is part of a bigger chain of
integrated business processes or scope items. As a consequence, you must have completed the
following processes and fulfilled the following business conditions before you can start going through
this scope item:
Business Condition Scope item
You have completed all relevant steps described in the Business Prereq. Process
Process Documentation Prereq. Process Steps (154). Steps (154)

2.3 Roles
Use
The following roles must have already been installed to test this scope item in the SAP NetWeaver
Business Client (NWBC). The roles in this Business Process Documentation must be assigned to
the user or users testing this scope item. You only need these roles if you are using the NWBC
interface. You do not need these roles if you are using the standard SAP GUI.

Prerequisites
The business roles have been assigned to the user who is testing this scope item.

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Business Role Technical Name Process Step


Employee SAP_NBPR_EMPLOYEE_S Assignment of this role is
(Professional User) necessary for basic
functionality.
Accounts SAP_NBPR_AR_CLERK_M Setting a Credit Limit
Receivable
Manager
Billing Administrator SAP_NBPR_BILLING_S Review Blocked Sales Orders

Sales Administrator SAP_NBPR_SALESPERSON_S

Sales Manager SAP_NBPR_SALESPERSON_M

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3 Process Overview Table

Process External Business Business Transaction Expected


step process condition role code results
reference
Setting a Free samples Accounts FD32 Credit limit
Credit Limit approved by Receivable set
sales and Manager
marketing for
customer
Sales Order Sales Order Sales Order See scope See scope See scope
Processing Processing: Processing: item no. item no. 109 item no.
Sale from Sale from 109 109
stock (109) stock (109)
Sales Order Sales of Sales of See scope See scope See scope
Processing Nonstock Item Nonstock Item item no. item no. 115 item no.
with Order- with Order- 115 115
specific specific
Procurement Procurement
(115) (115)
Sales Order Make to Order Make to Order See scope See scope See scope
Processing Production w/o Production w/o item no. item no. 148 item no.
Variant Variant 148 148
Configuration Configuration
(148) (148)
Review Sales order Sales VKM1 Sales
Blocked failed credit Billing order is
Sales check. Review released.
Orders the blocked
order.
Post- Sales Order Sales Order See scope See scope See scope
Processing Processing: Processing: item no. item no. 109 item no.
Information Sale from Sale from 109 109
stock (109) stock (109)
(Sales
Order
Processing)
Post- Sales of Sales of See scope See scope See scope
Processing Nonstock Item Nonstock Item item no. item no. 115 item no.
Information with Order- with Order- 115 115
specific specific
(Sales
Procurement Procurement
Order
(115) (115)
Processing)
Post- Make to Order Make to Order See scope See scope See scope
Processing Production w/o Production w/o item no. item no. 148 item no.
Information Variant Variant 148 148

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Process External Business Business Transaction Expected


step process condition role code results
reference
(Sales Configuration Configuration
Order (148) (148)
Processing)
Closing Sales: Period
Operations End Closing
Operations
(203)

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4 Process Steps
4.1 Set a Credit Limit
Use
In this activity, you set a credit limit for the customer.

Prerequisites
Sales orders are blocked due to credit check block.

Procedure
1. Access the transaction choosing one of the following navigation options:
Option 1: SAP Graphical User Interface (SAP GUI)
SAP ECC Accounting Financial Accounting Accounts Receivable Credit
menu Management Master data Change
Transaction FD32
code
2. On the Customer Credit Management Change: Initial screen, make the following entries:
Field Name Description User action and Comment
values
Customer < Customer Number> For example,
100003
Credit control area <Credit Control
Area>
Central data (General data Select
tab)
Status (Credit control area Select
data tab)
3. Choose Enter.
4. On the Customer Credit Management Change: Central Data screen, enter the following data and
choose Next screen.
Field Name Description User action and values Comment
Total Amount <Total Amount> For example, 25
Individual limit <Individual limit> For example, 25
Currency <Currency> For example, USD
5. On the Customer Credit Management Change: Status screen, enter the following data:

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Field name Description User action and values Comment


Credit limit <Credit limit> For example, 25
Risk category <Risk category> For example, 001
6. Save your entries.

Option 2: SAP NetWeaver Business Client (SAP NWBC) via business role
1. Access the transaction choosing one of the following navigation options:
Business Role Accounts Receivable Manager
(SAP_NBPR_AR_CLERK_M)
Business Role Accounts Receivable Master Data Customers Customer
Menu Homepage
2. Select the customer and choose Edit Credit Limit.
3. On the Customer Credit Management Change: Initial Screen, make the following entries:
Field Name Description User action and Comment
values
Customer < Customer Number> For example,
100003
Credit control area <Credit Control
Area>
Central data (General data Select
tab)
Status (Credit control area Select
data tab)
4. Choose Enter.
5. On the Customer Credit Management Change: Central Data screen, enter the following data and
choose Next screen:
Field Name Description User action and values Comment
Total Amount <Total Amount> For example, 25
Individual limit <Individual limit> For example, 25
Currency < Currency> For example, USD
6. On the Customer Credit Management Change: Status screen, enter the following data:
Field name Description User action and values Comment
Credit limit <Credit limit> For example, 25
Risk category <Risk category> For example, 001
7. Save your entries.

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Result
The credit limit is set for the account 100003.

4.2 Sales Order Processing: Sale from Stock (optional)

Sales Order Processing: Sale from Stock (109) (Optional)

Use
This scope item describes the entire process sequence for a standard sales process (sale from
stock) with a customer.

Procedure
Complete all activities regarding the creation of a sales order using the master data from the scope
item Sales Order Processing: Sale from Stock (109).

4.3 Sales of Nonstock Item with Order-specific


Procurement (optional)

Sales of Nonstock Item with Order Specific Procurement (115)


(Optional)

Use
In this scope item, a customer orders a material that is currently not in stock. The material is
therefore procured from an external supplier.

Procedure
Complete all activities regarding the creation of a sales order using the master data from the scope
item Sales of Nonstock Item with Order-specific Procurement (115).

4.4 Make to Order Production w/o Variant Configuration


(optional)

Make-to-Order Production w/o Variant Configuration (148)

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Use
This scope item describes the entire process sequence for a standard sales process (Make-to-
Order) with a customer.

Procedure
Complete all activities regarding the creation of a sales order using the master data from the scope
item Make to Order Production w/o Variant Configuration (148).

4.5 Review Blocked Sales Orders


Use
The sales order failed the credit check. In this activity, you review blocked sales orders and resolve
any credit issues.

Prerequisites
Sales orders exceeding the Credit Limit settings are blocked due to credit check block.

Procedure
1. Access the transaction choosing one of the following navigation options:
Option 1: SAP Graphical User Interface (SAP GUI)
SAP ECC menu Logistics Sales and Distribution Credit Management
Exceptions Blocked SD documents
Transaction VKM1
code
Option 2: SAP NetWeaver Business Client (SAP NWBC) via business role
Business Role Billing Administrator
(SAP_NBPR_BILLING_S)
Business Role Menu Sales Credit Management Blocked SD Documents
2. On the Block SD Documents screen, make the following entries:
Field name Description User action and Comment
values
Credit control <credit control
area area>
Credit < Credit account> The relevant sold-to party, for
account example, 100003
3. Choose Execute.
4. Select a sales order to review.

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5. To display the credit data for this customer, from the menu, choose (NWBC: Menu)
Environment Credit Master Sheet. Analyze the credit information, and resolve any credit
issues that must be handled.
6. Choose Back.
7. Select the sales order to be released then choose Release.
8. Save your entries.

Result
Sales orders that were blocked for credit reasons are now released, if the customers situation meets
the credit approval requirements.

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5 Follow-Up Processes
You have finished all activities that are part of the business process described in this document.
To accomplish subsequent activities of this business process, carry out the process steps described
in one or more of the following scope items, using the master data from this document.

Sales Order Processing: Sale from Stock (109) (optional)

Use
This scope item describes the entire process sequence for a standard sales process (sale from
stock) with a customer.

Procedure
After the release of the blocked sales orders you can now complete all activities using the master
data from the scope item Sales Order Processing: Sale from Stock (109).

Sales of Nonstock Item with Order-specific Procurement (115)


(optional)

Use
In this scope item, a customer orders a material that is currently not in stock. The material is
therefore procured from an external supplier.

Procedure
After the release of the blocked sales orders you can now complete all activities using the master
data from the scope item Sales of Nonstock Item with Order-specific Procurement (115).

Make to Order Production w/o Variant Configuration (148)


(optional)

Use
This scope item describes the entire process sequence for a standard sales process (Make-to-
Order) with a customer.

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Procedure
After the release of the blocked sales orders you can now complete all activities using the master
data from the scope item Make to Order Production w/o Variant Configuration (148).

Sales: Period End Closing Operations (203) (optional)

Use
This scope item describes the collection of periodic activities such as day ending activities or legal
requirements like Intrastat and Extrastat reporting.

Procedure
Complete all activities using the master data from the scope item Sales: Period End Closing
Operations (203) (section Review Blocked Sales Orders) using the master data from this document.

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6 Appendix
6.1 Reversal of Process Steps
In the following section, you can find the most common reversal steps, which you can take to
reverse some of the activities described in this document.
Setting a Credit Limit
Transaction code
FD32
(SAP GUI)
Reversal: Change Credit Limit
Transaction code FD32
(SAP GUI)
Business role Accounts Receivable Manager
(SAP_NBPR_AR_CLERK_M)
Business role menu Accounts Receivable Master Data Customers
Customer Homepage
Comment In case of credit limit reduction: go first to the Status Overview
and reduce the entry for credit limit, then go back to Central
Data and change the Total amount and the Individual Limit.

Review Released Sales Orders


Transaction code
VKM2
(SAP GUI)
Reversal: Review Released SD Documents
Transaction code VKM2
(SAP GUI)
Business role Billing Administrator
(SAP_NBPR_BILLING_S)
Business role menu Sales Credit Management Released SD Documents
Comment

6.2 SAP ERP Reports


Use
The table below lists the reports that you can use to obtain additional information on this business
process.

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You can find detailed descriptions of the individual reports in the following BPD
documents, which provide a comprehensive compilation of all important reports:
Financial Accounting: SAP ERP Reports for Accounting (221)
Logistics Processes: SAP ERP Reports for Logistics (222)
The descriptions of some reports that are an indispensable part of the process flow may
be located directly in the section where they belong.

Reports
Report Transaction Business Role (NWBC) Business Comment
Title code (SAP Role Menu
GUI) (NWBC)
List of VA05 Sales Manager Sales A list of all
Sales (SAP_NBPR_SALESPERSON_M) Sales selected
Orders Orders sales
Reports orders is
List of Sales displayed.
Orders
List Billing VF05 Sales Manager Sales A list of all
Documents (SAP_NBPR_SALESPERSON_M) Sales selected
Orders billing
Reports documents
List Billing is
Documents displayed.

Incomplete V.02 Sales Manager Sales A list of all


SD (SAP_NBPR_SALESPERSON_M) Sales incomplete
Documents Orders documents
Reports based on
List of the
Incomplete specified
Sales selection
Orders criteria is
displayed.
Sales and VA14L Sales Administrator Sales A list of all
distrib. (SAP_NBPR_SALESPERSON_S) Sales delivery
documents Orders documents
blocked for Sales Order blocked for
delivery Processing delivery.
All Sales
Orders
blocked
Credit F.31 Accounts Receivable Manager Accounts Credit
Overview (SAP_NBPR_AR_CLERK_M) Receivable overview
Credit of all
Managemen customers
t Credit based on
Managemen the

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Report Transaction Business Role (NWBC) Business Comment


Title code (SAP Role Menu
GUI) (NWBC)
t Overview specified
selection
criteria is
displayed.
Customers F.32 Accounts Receivable Manager Accounts List of
with (SAP_NBPR_AR_CLERK_M) Receivable missing
missing Credit credit data
credit data Managemen
t Credit
Managemen
t - Missing
Data

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