1) Describe the characteristics of management information systems (MIS), decision-

support systems (DSS), and executive support systems (ESS) and explain how each
type of system helps managers make decisions?

2) What are cross-functional business processes? Give an example.

3) Why are systems for collaboration and social business so important and what
technologies do they use?

4) Describe Enterprise Social Networking Software capabilities.

5) Explain Porter's Competitive Forces model.

Ans) Porter's Five Forces Model of Competition

Michael Porter (Harvard Business School Management Researcher) outlined different

indispensable structures for building up an association's system. A standout amongst the most
eminent among managers making on vital choices is the five aggressive powers demonstrate that
decides industry structure. As indicated by Porter, the nature of rivalry in any industry is
represented in the accompanying five forces:

i. Threat of new potential participants

ii. Threat of substitute item/administrations

iii. Bargaining power of providers

iv. Bargaining power of purchasers

v. Rivalry among current contenders

FIGURE: Porters Five Forces model

The five forces specified above are exceptionally huge from perspective of technique definition.
The capability of these powers varies from industry to industry. These forces mutually decide the
productivity of industry since they shape the costs which can be charged, the costs which can be
borne, and the venture required to contend in the business. Before settling on vital choices, the
administrators ought to utilize the five forces system to decide the aggressive structure of
industry.

Examining the five elements of Porter's forces in detail:

 Danger of passage by potential contenders: Potential contenders allude to the
organizations which are not right now contending in the business but rather can possibly do as
such if given a decision. Passage of new players expands the business limit, starts an opposition
for piece of the overall industry and brings down the present expenses. The risk of passage by
potential contenders is in part an element of degree of boundaries to section. The different
boundaries to section are-

Economies of scale

Brand faithfulness

Government Regulation

Customer Switching Costs

Absolute Cost Advantage

Ease in conveyance

Strong Capital base

Contention among current contenders: Rivalry alludes to the focused battle for piece of the
overall industry between firms in an industry. Extraordinary competition among built up firms
represents a solid risk to productivity. The quality of contention among built up firms inside an
industry is a component of taking after elements:

Extent of leave obstructions

Amount of settled cost

Competitive structure of industry

Presence of worldwide clients

 Absence of exchanging expenses

Growth Rate of industry

Demand conditions

Dealing Power of Buyers: Buyers allude to the clients who at last expend the item or the
organizations who appropriate the business' item to the last customers. Haggling force of
purchasers allude to the capability of purchasers to deal down the costs charged by the
organizations in the business or to expand the organizations cost in the business by requesting
better quality and administration of item. Solid purchasers can separate benefits out of an
industry by bringing down the costs and expanding the expenses. They buy in expansive
amounts. They have full data about the item and the market. They accentuate upon quality items.
They posture solid danger of in reverse incorporation. Thusly, they are viewed as a danger.

Haggling Power of Suppliers: Suppliers allude to the organizations that give contributions to
the business. Bartering force of the providers allude to the capability of the providers to build the
costs of information sources( work, crude materials, administrations, and so on) or the expenses
of industry in different ways. Solid providers can extricate benefits out of an industry by
expanding expenses of firms in the business. Providers items have a couple substitutes. Solid
providers' items are extraordinary. They have high exchanging cost. Their item is a vital
contribution to purchaser's item. They posture trustworthy danger of forward reconciliation.
Purchasers are not critical to solid providers. Along these lines, they are viewed as a danger.

Risk of Substitute items: Substitute items allude to the items having capacity of fulfilling
clients needs viably. Substitutes represent a roof (furthest farthest point) on the potential returns
of an industry by putting a setting a breaking point on the value that organizations can charge for
their item in an industry. Lesser the quantity of close substitutes an item has, more prominent is
the open door for the organizations in industry to raise their item costs and procure more
noteworthy benefits (different things being equivalent).

The force of Porter's five forces shifts from industry to industry. Whatever be the business, these
five forces impact the gainfulness as they influence the costs, the expenses, and the capital
speculation fundamental for survival and rivalry in industry. This five powers show likewise help
in settling on vital choices as it is utilized by the directors to decide industry's focused structure.

Watchman overlooked, in any case, a 6th huge element complementaries. This term alludes to
the dependence that creates between the organizations whose items work is in blend with each
other. Solid complementors may have a solid beneficial outcome on the business. Additionally,
the five powers display ignores the part of development and the importance of individual firm
contrasts. It displays a stale perspective of rivalry.

6. Refer "Interactive Session: Organizations" in text book and analyze Starbucks using the
competitive forces and value chain models.

Ans) Starbucks uses a thing division system to separate itself from others by offering an
unprecedented trial of first class specialty coffees refreshments, pleasant and taught servers, and
customer agreeable bistros. It uses its information structures and wi-fi frameworks to enable it to
offer new organizations to customers like the PDA applications that allow customers to pay with
their phones. The card is joined with the Starbucks Card structure which licenses typical
customers to pay with a paid early and rechargeable card. Customers like paying with the
application saying that it's essentially speedier. The association has attempted to wind up
unmistakably more gainful, decrease squander, and use the time saved to give better customer
advantage. It improved the way baristas make and serve coffee. The association can make more
refreshments with a comparative number of workers or with less masters. Baristas can similarly
use the extra chance to interface with customers. It has updated it focus aptitudes and crucial
force by offering free wi-fi organizations to customers. It's in like manner used that same
framework to improve the way its executives coordinate their stores

7) Explain basic concepts of Ethics in an Information Society.

8) Explain the five technology trends that raise Ethical issues.