1.

Keith, the project manager of a large publishing project, sends an invoice to his
client. Which communication type is he using?
A. Formal verbal
B. Formal written
C. Informal written
D. Informal verbal
2. Which of the following is NOT an input to the Plan Communications Management
process?
A. Enterprise environmental factors
B. Organizational process assets
C. Information gathering techniques
D. Project management plan
3. You take over for a project manager who has left the company and realize that
the team is talking directly to the customer and having status meetings only when
there are problems. The programming team has one idea about the goals of the
project, and the testing team has another. Which document is the FIRST one that
you should create to solve this problem?
A. Communications Management plan
B. Status report
C. Meeting agenda
D. Performance report
4. You ask one of your stakeholders how things are going on her part of the project
and she says, things are fine in a sarcastic tone. Which is the BEST way to
describe the kind of communication that she used?
A. Feedback
B. Active listening
C. Nonverbal
D. Paralingual
5. Youre managing an industrial design project. You created a Communications
Management plan, and now the team is working on the project. Youve been
communicating with your team, and now youre looking at the work
performance data to evaluate the performance of the project. Which of the
following BEST describes the next thing you should do?
A. Use formal written communication to inform the client of the project status.
B. Compare the work performance data against the time, cost, and scope baselines
and look for deviations.
C. Update the organizational process assets with your lessons learned.
D. Hold a status meeting.

6. You have five people working on your team, a sponsor within your company,
and a client, all of whom need to be kept informed of your projects progress. How
many lines of communication are there?
A. 28
B. 21
C. 19
D. 31
7. Which of the following is NOT an example of active listening?
A. Nodding your head in agreement while someone is talking
B. Restating what has been said to be sure you understand it
C. Asking questions for clarification
D. multitasking by checking your email during a conversation
8. Sue sent a message to Jim using the companys voicemail system. When he
received it, Jim called her back. Which of the following is true?
A. Sue encoded the voicemail; Jim decoded it, and then encoded his feedback
message.
B. Sue decoded her voicemail message; Jim encoded his phone call and decoded the
feedback.
C. Jim sent feedback to Sue, who encoded it.
D. Sue decoded her voicemail message and Jim encoded his feedback.
9. Youre managing a construction project. Suddenly the customer asks for some
major changes to the blueprints. You need to talk to him about this. Whats the
BEST form of communication to use?
A. Informal written
B. Informal verbal
C. Formal written
D. Formal verbal
10. Kyle is the project manager of a project that has teams distributed in many
different places. In order to make sure that they all get the right message, he
needs to make sure that his project plan is translated into Spanish, Hindi, French,
and German. What is Kyle doing when he has his communications translated?
A. Encoding
B. Decoding
C. Active listening
D. Effective listening

11. There are 15 people on a project (including the project manager). How many
lines of communication are there?
A. 105
B. 112
C. 113
D. 52
12. Which communication process is in the Monitoring and Controlling process
group?
A. Manage Communications
B. None of the communications processes
C. Plan Communications Management
D. Control Communications
13. Youre working at a major conglomerate. You have a 24-person team working
for you on a project with 5 major sponsors. The company announces layoffs, and
your team is reduced to half its size. How many lines of communication are on
your new, smaller team?
A. 66
B. 153
C. 276
D. 406
14. Youve consulted your earned value calculations to fid out the EAC and ETC of
your project. Which of the following is the BEST place to put that information?
A. Work performance information
B. Forecasts
C. Quality control measurements
D. Lessons learned
15. Which of the following is an example of noise?
A. An email thats sent to the wrong person
B. A project manager who doesnt notice an important clause in a contract
C. Garbled text and smudges that make a fax of a photocopy hard to read
D. When the team is not paying attention during a status meeting

1. Answer: B
Any communication that can be used for legal purposes is considered formal written
communication. An
invoice is a formal document.
2. Answer: C
Information gathering techniques are not part of Plan Communications Management.
3. Answer: A
The Communications Management plan is the first thing you need to create in this
situation. It will help you organize the meetings that are taking place and get
everyone on the same page. The Communications Management plan will help you to
streamline communications so that the customer can use you as a single point of
contact, too.
4. Answer: D
Paralingual communication happens when additional information is conveyed by the
tone or pitch of your voice. Its when you use more than just words to communicate.
5. Answer: B
when you look at work performance data, youre in the Control Communications
process. And what do you do with the work performance data? You compare it against
the baselines to see if your project is on track! If it isnt, thats when you want to get
the word out as quickly as possible

6. Answer: A
The formula for lines of communication is n x (n 1) 2. In this problem there were
seven people named, plus you. (8 x 7) 2 = 28.
7. Answer: D
All of the other options show the speaker that you understand what is being said.
Thats active listening.
8. Answer: A
This question is just asking if you know the definitions of encode, decode, and
feedback. Encoding is making a message ready for other people to understand, while
decoding it involves receiving the message and understanding it. Feedback means
letting the sender know that you got the message.
9. Answer: C
Any time you are communicating with the customer about the scope of your project,
its a good idea to use formal written communication.
10. Answer: A
He has to encode his message so that others will understand it.
11. Answer: A
(15 x 14) 2 = 105. This one is just asking if you know the formula n x (n1) 2.
12. Answer: D
Control Communications is the only Monitoring and Controlling process in
Communications Management.

13. Answer: B
There are now 12 team members, 5 sponsors, and a project manager. That gives you
18 people. Use the formula: n x (n 1) 2 to calculate this: 18 x 17 2 = 153.
14. Answer: B
The idea behind forecasts is that you are using the earned value calculations that
forecast the completion of the project to set everyones expectations. Thats why you
use EAC (which helps you estimate your projects
total cost) and ETC (which gives you a good idea of how much more money you think
youll spend between now and when it ends).
15. Answer: C
There are plenty of ways that communication can go wrong. When you send email to
the wrong person, your communication had troublebut thats not noise. Noise is the
specific thing that interferes with the communication. In this case, the garbled text is
a great example of noise.