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Customer-Specific Requirements Matrix

IMPORTANT NOTE: Customer-specific requirements are regularly updated. Check www.iaob.org and the Customer's websites for the latest requirements

1 IATF Requirements are in blue italics May 2006 March 2006 Rev 08/31/06 October 2006
2 ISO/TS 16949:2002 DaimlerChrysler General Motors Ford Motor Company
3 Clause Number and Title Page Requirement Number and Title Requirement Number and Title Requirement Number and Title
4 Contents iii

5 Foreword vii
6 Remarks for certification viii
7 Introduction ix
8 0.1 General ix
9 0.2 Process approach ix
10 0.3 Relationship with ISO 9004 xi
11 0.3.1 IATF Guidance to ISO/TS 16949:2002 xi
12 0.4 Compatibility with other management systems xi
13 0.5 Goal of this Technical Specification xii
14 Quality management systems - Requirements 1

15 1 Scope (Title only) 1 1 Scope 1 Scope 1 Scope

16 1.1 General 1
17 1.2 Application 1
2 References (9) 2 References (10) 2 References (24)
18 2 Normative reference 2

19 3 Terms and definitions (See ISO 9000:2005) 2 3 Definitions (7) 3 Definitions (13)
3 Definitions (24)
20 3.1 Terms and definitions for the automotive industry 2 4.2.3 Special Characteristics not
Identified with Symbols

21 4 Quality Management System (Title only) 3

22 4.1 General requirements (Including a to f) 3


23 4.1.1 General requirements - supplemental 4
24 4.2 Documentation requirements (Title only) 4
25 4.2.1 General 4 4.14 Planning of Product Realization
26 4.2.2 Quality manual 5 4.1 Scope of Quality Manual

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27 4.2.3 Control of documents (Including a to g) 5

4.2 Control of Documents


28 4.2.3.1 Engineering specifications 5 4.3 Engineering Specifications
29 4.2.4 Control of records 6

4.4 Control of Records


30 4.2.4.1 Records retention 6 4.1.1 Records Retention 4.1.2 Records Retention

31 5 Management Responsibility (Title only) 6

32 5.1 Management commitment (Including a to e) 6 4.7 Management Review


33 5.1.1 Process efficiency 6 4.11 Plant, Facility and Equipment
Planning

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34 5.2 Customer focus 7 4.1.9 Customer Satisfaction 4.5 Customer Focus
4.38 Customer Satisfaction

35 5.3 Quality policy 7


36 5.4 Planning (Title only) 7
37 5.4.1 Quality objectives 7 4.14 Planning of Product Realization
38 5.4.1.1 Quality objectives - Supplemental 7
39 5.4.2 Quality management system planning 7 4.14 Planning of Product Realization
40 5.5 Responsibility, authority and communication (Title only) 8

41 5.5.1 Responsibility and authority 8

42 5.5.1.1 Responsibility for quality 8


43 5.5.2 Management representative 8
44 5.5.2.1 Customer representative 8 4.6 Customer Representative
45 5.5.3 Internal communication 8
46 5.6 Management review (Title only) 9
47 5.6.1 General 9 4.7 Management Review
48 5.6.1.1 Quality management system performance 9 4.1.9 Customer Satisfaction
4.2.10 Management Review
49 5.6.2 Review input 9 4.8 Management Review Input
50 5.6.2.1 Review input - supplemental 9
51 5.6.3 Review output 10
52 6 Resource Management (Title only) 10

53 6.1 Provision of resources 10


54 6.2 Human resources (Title only) 10
55 6.2.1 General 10
56 6.2.2 Competence, awareness and training 10 4.1.10 Internal Auditor Qualifications 4.10 Provision of Resources
57 6.2.2.1 Product design skills 11 4.10 Provision of Resources
58 6.2.2.2 Training 11 4.9 Training
4.10 Provision of
59 6.2.2.3 Training on the job 11 Resources
4.9 Training
60 6.2.2.4 Employee motivation and empowerment 11 4.9 Training
61 6.3 Infrastructure 11
62 6.3.1 Plant, facility and equipment planning 11 4.10 Provision of Resources
4.11 Plant, Facility and Equipment
Planning
63 6.3.2 Contingency plans 12 4.12 Contingency Plans

64 6.4 Work environment 12


65 6.4.1 Personal safety to achieve product quality 12

66 6.4.2 Cleanliness of premises 12 4.13 Cleanliness of Premises

67 7 Product Realization (Title only) 12

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68 7.1 Planning of product realization 12 4.2.2 Product Creation Process 4.14 Planning of Product Realization

69 7.1.1 Planning of product realization - Supplemental 13

70 7.1.2 Acceptance criteria 13 4.40 Monitoring and measurement of


manufacturing processes
4.15 Acceptance Criteria

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71 7.1.3 Confidentiality 13
72 7.1.4 Change control 13 4.2.16 "Forever" Requirements- 4.1.6 Design Changes
Extended Enterprise

73 7.2 Customer-related processes (Title only) 13


74 7.2.1 Determination of requirements related to the product 13 4.16 Customer related Processes

75 7.2.1.1 Customer-designated special characteristics 14 4.2.3 Special Characteristics not 4.1.5 Special Characteristics 4.21 Special Characteristics
Identified with Symbols
4.2.4 The Shield <S>; also <E>
4.2.5 The Diamond <D>

76 7.2.2 Review of requirements related to the product 14


77 7.2.2.1 Review of requirements related to the product - 14 4.17 Review of requirements related to
Supplemental. the product - supplemental
78 7.2.2.2 Organization manufacturing feasibility 14 4.18 Manufacturing Feasibility

79 7.2.3 Customer communication 14 4.2.17 Electronic Communication

80 7.2.3.1 Customer communication - Supplemental 15 4.2.16 "Forever" Requirements- 4.1.3 Electronic Communication 4.19 Customer communication -
Extended Enterprise 4.1.4 Shipment Notification System supplemental

81 7.3 Design and development (Title only) 15

82 7.3.1 Design and development planning 15 4.22 Design and Development Review
4.14 Planning of Product Realization

83 7.3.1.1 Multidisciplinary approach 15 4.2.3 Special Characteristics not 4.20 Multidisciplinary approach
Identified with Symbols
4.2.4 The Shield <S>; also <E>
4.2.5 The Diamond <D>
4.2.15 PFMEAs and Control Plans

84 7.3.2 Design and development inputs 15


85 7.3.2.1 Product design input 16
86 7.3.2.2 Manufacturing process design input 16

87 7.3.2.3 Special characteristics 16 4.2.3 Special Characteristics not 4.21 Special Characteristics
Identified with Symbols Table A - Qualification of All Product
4.2.4 The Shield <S>; also <E> Characteristics
4.2.5 The Diamond <D>

88 7.3.3 Design and development outputs 16

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89 7.3.3.1 Product design outputs - Supplemental 17 4.2.3 Special Characteristics not
Identified with Symbols
4.2.4 The Shield <S>; also <E>
4.2.5 The Diamond <D>

90 7.3.3.2 Manufacturing process design output 17 4.2.14 Process Approval 4.11 Plant, Facility and Equipment
Planning
4.20 Multidisciplinary approach
4.20.1 Control Item (s) Fasteners
4.20.1.1 Mat'l Analysis - H-T Parts
4.20.1.2 Mat'l Analysis - Non H-T
4.20.1.3 Lot Traceability

91 7.3.4 Design and development review 17 4.22 Design and Development Review
92 7.3.4.1 Monitoring 17

4.14 Planning of Product Realization


93 7.3.5 Design and development verification 18 4.2.7 Design Verification (DV) and 4.23 Design and Development
Production Validation (PV) Verification
4.3 Engineering Specifications

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94 7.3.6 Design and development validation 18 4.2.7 Design Verification (DV) and
Production Validation (PV)
95 7.3.6.1 Design and development validation - Supplemental 18 4.22 Design and Development Review
96 7.3.6.2 Prototype program 18
4.24 Prototype Program
97 7.3.6.3 Product approval process 18 4.1.3 Production Part Approval Process 4.1.8 Part Approval Process 4.25 Product Approval Process
See DaimlerChrysler PPAP 4th Ed. See GM Customer Specifics for PPAP See Ford Motor Company Customer-
Customer Specifics (May 2006) (Section 5, Pages 15-26, March 31, Specific Requirements for use with
2006) PPAP 4th Edition, March 31, 2006

98 7.3.7 Control of design and development changes 19 4.1.2 Design Changes 4.1.6 Design Changes

99 7.4 Purchasing (Title only) 19


100 7.4.1 Purchasing process 19
101 7.4.1.1 Regulatory conformity 19
4.26 Regulations
102 7.4.1.2 Supplier quality management system development 19 4.1.5 Supplier Quality Management 4.1.11 Supplier Quality Management 4.27 Subcontractor Development
System Development System Development 4.27.1 "Subcontractors to achieve...."
4.1.11.2 Customer acceptance of 4.27.2 "Successful assessment of
2nd Party Audits and Criteria for the subcontractor...."
Approval
4.1.11.3 Supplier Development of
Specially Designated Small Suppliers
4.1.12 Heat Treating Processes

103 7.4.1.3 Customer-approved sources 19 4.28 Customer approved sources


104 7.4.2 Purchasing information 20
105 7.4.3 Verification of purchased product 20
106 7.4.3.1 Incoming product quality 20 4.29 Incoming Product Quality
107 7.4.3.2 Supplier monitoring 20 4.1.9 Customer Satisfaction 4.30 Scheduling subcontractors
108 7.5 Production and service provision (Title only) 21 4.40 Monitoring and measurement of
manufacturing processes
109 7.5.1 Control of production and service provision 21
110 7.5.1.1 Control plan 21 4.2.15 PFMEA's and Control Plans 4.2.6 Customer Signature on Control
Plan

111 7.5.1.2 Work instructions 21 4.31 Job (Work) Instructions


112 7.5.1.3 Verification of job set-ups 21

4.32 Verification of Job Set-ups

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113 7.5.1.4 Preventive and predictive maintenance 22
4.33 Preventive Maintenance
114 7.5.1.5 Management of production tooling 22 4.1.1 Management of production tooling

115 7.5.1.6 Production scheduling 22

116 7.5.1.7 Feedback of information from service 22


117 7.5.1.8 Service agreement with customer 22
118 7.5.2 Validation of processes for production and service 23 4.40 Monitoring and measurement of
provision manufacturing processes
119 7.5.2.1 Validation of processes for production and service 23
provision - Supplemental
120 7.5.3 Identification and traceability 23 4.34 Identification and traceability,
preservation, storage and inventory

121 7.5.3.1 Identification and traceability - Supplemental 23


122 7.5.4 Customer property 24 4.34 Identification and traceability,
preservation, storage and inventory

123 7.5.4.1 Customer-owned production tooling 24


124 7.5.5 Preservation of product 24 4.2.13 Packaging, Shipping and 4.2.4 UPC Labeling for Commercial 4.34 Identification and traceability,
Labeling Service Applications preservation, storage and inventory

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125 7.5.5.1 Storage and inventory 24 4.34 Identification and traceability,
preservation, storage and inventory

126 7.6 Control of monitoring and measuring devices 24

127 7.6.1 Measurement system analysis 25


4.35 Measurement systems analysis
128 7.6.2 Calibration/verification records 25
129 7.6.3 Laboratory requirements (Title only) 25 4.36 Laboratory Requirements
130 7.6.3.1 Internal laboratory 25
131 7.6.3.2 External laboratory 25 4.36 Laboratory Requirements
132 8 Measurement, analysis and improvement (Title) 26

133 8.1 General 26


134 8.1.1 Identification of statistical tools 26
4.37 Statistical tools and concepts
135 8.1.2 Knowledge of basic statistical concepts 26 4.37 Statistical tools and concepts

136 8.2 Monitoring and measurement (Title only) 26


137 8.2.1 Customer satisfaction 26

138 8.2.1.1 Customer satisfaction - Supplemental 26 4.1.4 Certification Body/Registrar 4.1.9 Customer Satisfaction 4.38 Customer Satisfaction
Notification 4.2.8 Certification Body Notification and
Certification Status - "New Business
Hold - Quality"

139 8.2.2 Internal audit 27 4.2.9 Internal Quality Audits 4.39 Internal Quality Audits
- Internal Auditor Qualifications
4.39.1 "Be trained and evaluated...."
4.39.2 "Or, have conducted...."
- Internal Auditor Trainer Qualifications
4.39.3 "The training listed in 4.39.1...."
4.39.4 "Process and Product audits...."

140 8.2.2.1 Quality management system audit 27


141 8.2.2.2 Manufacturing process audit 27 4.2.9.1 Layered Process Audits 4.1.12 Heat Treating Processes
4.2.9.2 Special Process Assessments
4.2.9.2.1 Heat Treating Processes

142 8.2.2.3 Product audit 27

143 8.2.2.4 Internal audit plans 27


144 8.2.2.5 Internal auditor qualification 28 4.1.10 Internal Auditor Qualifications

145 8.2.3 Monitoring and measurement of processes 28 Table B - Ongoing Process and Product
Monitoring + Glossary

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146 8.2.3.1 Monitoring and measurement of manufacturing 28 4.40 Monitoring and measurement of
processes manufacturing processes
147 8.2.4 Monitoring and measurement of product 29 4.2.8 Continuing Conformance 4.5 Customer Focus
4.41 Monitoring and measurement of
product
Table A - Qualification of All Product
Characteristics
Table B - Ongoing Process and Product
Monitoring

148 8.2.4.1 Layout inspection and functional testing 29 4.2.6 Annual Layout 4.2.5 Layout Inspection and Functional 4.42 Layout Inspection and Functional
Test Testing

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149 8.2.4.2 Appearance items 29 4.2.12 Appearance Masters

4.43 Appearance Items

150 8.3 Control of nonconforming product 29 4.44 Control of Nonconforming Product

151 8.3.1 Control of nonconforming product - Supplemental 30


152 8.3.2 Control of reworked product 30
153 8.3.3 Customer information 30
154 8.3.4 Customer waiver 30 4.41 Monitoring and measurement of
product
4.45 Customer waiver
155 8.4 Analysis of data 30
156 8.4.1 Analysis and use of data 31

157 8.5 Improvement (Title only) 31


158 8.5.1 Continual improvement 31 4.5 Customer focus
159 8.5.1.1 Continual improvement of the organization 31

160 8.5.1.2 Manufacturing process improvement 31


161 8.5.2 Corrective action 31 4.2.10 Corrective Action Plan 4.44 Control of Nonconforming Product

162 8.5.2.1 Problem solving 32

163 8.5.2.2 Error-proofing 32


164 8.5.2.3 Corrective action impact 32
165 8.5.2.4 Rejected product test/analysis 32
166 8.5.3 Preventive action 32 4.44 Control of Nonconforming Product

167 Annex A (normative) Control plan 33 4.2.15 PFMEA's and Control Plans 4.2.6 Customer Signature on Control 4.20 Multidisciplinary approach
Plan
168 A.1 Phases of the control plan 33
169 A.2 Elements of the control plan 33
170 Bibliography 34
171 Other Other Other
172 4.2.1 Third-Party Registration 4.1.7 Official Language Version 4.46 Automotive certification scheme
Requirements for ISO/TS 16949:2002, Rules for
Achieving IATF Recognition
173 4.1.11.1 Customer acceptance of 4.47 Guidance for implementation of
QS-9000:1998 ISO/TS 16949

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174 4.2.11 e-CIMS 4.2.1 Third-Party Registration
Requirements

175 4.2.2 General Procedures and Other


Requirements (14)

176 4.2.3 ISO/TS 16949:2002 Applicability

177 4.2.7 GM Holdens-Specific


Requirements
178 4.2.9 Controlled Shipping Level II (CSII)
- Notice to Certification Body

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