Project Implementation and Migration Plan

TechFlare Solutions Pty. Ltd.
ABN 36 109 624 080
PROJECT IMPLEMENTATION AND MIGRATION PLAN
Prepared For: PremiAir
Title
Full Company Name
Prepared By: Luis Ylagan
20 September 2017
Version: 1.0
Please initial each page in the box below
Client Initial
I.T. Support, Web Design & Development, Hosting & Sales
PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

Merrylands NSW 2160 f. 02 9648 5011 w. www.techflare.com.au
ABN 36 109 624 080
Table of Contents
Contents
Table of Contents ....................................................................................................................................... 2
Rehearsals ................................................................................................................................................ 7
Introduction ................................................................................................................................................. 7
Executive Summary ................................................................................................................................... 8
General Information .................................................................................................................................. 9
Assumptions ............................................................................................................................................. 9
Out of Scope ........................................................................................................................................... 9
Risks.......................................................................................................................................................... 10
Specific Information ................................................................................................................................. 12
Operating Environment Changes ..................................................................................................... 12
In Scope ................................................................................................................................................. 13
3rd Party Software and Hardware...................................................................................................... 14
Business-Critical ................................................................................................................................. 14
Non Business-Critical......................................................................................................................... 14
Software Provisioning ........................................................................................................................... 15
Naming Standards ............................................................................................................................... 15
Internet Connection ............................................................................................................................ 15
Managed Services ............................................................................................................................... 16
Upgrade Schedule and Site Access ................................................................................................. 16
Costs ........................................................................................................................................................ 17
Quoted ............................................................................................................................................... 17
Changes or Additions ...................................................................................................................... 17
Total ..................................................................................................................................................... 17
Payment Schedule ........................................................................................................................... 17
Client Acceptance .................................................................................................................................. 18
Client Initial

ABN 36 109 624 080
Purpose
The purpose of this Implementation and Migration Plan is to communicate how the project design
will be deployed, installed, and transitioned into operation. This includes the migration from the
Technology FX project team to the individual or group responsible for ongoing operation at PremiAir.
This section should provide a detailed description of both the implementation steps, migration steps
from project team to operation team, as well as the specific requirements and responsibilities of all
involved.
This Implementation and Migration Plan has been developed to communicate how the Server
Rebuild and Migration Project will be implemented, installed, and migrated to its operational
environment within PremiAirs premises. The purpose of this plan is to ensure all stakeholders are
aware of the details, requirements, and responsibilities involved in successfully completing this
project and migrating the product to the operational group. Any requested changes to this plan
should be submitted through the projects change control process for review and approval prior to
implementation.
Description of Implementation
The implementation of the project consists of the steps involved in the deployment and installation of the projects product
either to the customer or throughout the organization it was designed for. This section should provide a detailed description
of the implementation steps up until the projects product is to be migrated to the responsible group for continued operations.
The MaintMax Project will be implemented in Ace Corp.s Maintenance Division to replace the existing maintenance
tracking system which is inadequate for expanding operations. The implementation of this database is a deliberately planned
and highly technical effort. This description of the implementation will provide all stakeholders with a detailed
understanding of how the implementation will occur.
Upon completion of the design for the MaintMax Database, a beta version of the database will be loaded in Ace Corp.s
virtual testing server. Ace Corp.s IT Group will capture all existing data from the existing database and load that data into
the MaintMax database in order to test data integrity and compatibility between how maintenance data is captured and the
new MaintMax database. Once testing is complete and functionality of the MaintMax database is verified, operator training
will be conducted with maintenance staff on the new tool. Once training is complete, the MaintMax Database will be loaded
onto Ace Corp.s maintenance servers and partitioned off to prevent user access. Ace Corp.s IT Group will then verify
functionality of the database on the actual Ace Corp. maintenance servers.
Once functionality on maintenance servers is confirmed, a notification will be distributed to the entire organization
communicating the transition from the legacy maintenance database to the new MaintMax Database. At this point in time,
the maintenance staff, in conjunction with the IT Group will conduct a final data capture of all maintenance data on the
legacy system and the data will be imported by the IT Group to the MaintMax Database. Once the data import has been
deemed successful by the IT Group, the legacy system will be turned off. At this point in time a manual contingency
operation will be employed wherein maintenance technicians capture all maintenance actions manually for a period of two
days while the MaintMax Database is prepared to go live. Upon approval from the IT Group, the MaintMax Database will
go live and be used for a period of forty-eight hours by the maintenance technicians with IT Group support to ensure
acceptance criteria are met. Once the team verifies that the acceptance criteria have been met, the manually captured
maintenance data will then be entered into the MaintMax Database. Completion of entering the manual data and
achievement of the acceptance criteria formally ends the implementation phase of this project.
Points of Contact
Communicating points of contact for all phases of a project is vital in order to ensure stakeholders understand who can
address questions or concerns related to various aspects of the project. This is especially true for implementation and
migration as this may be an extremely fluid part of the project and the responsibility may be shifting from one group to
another.
The MaintMax Database Project spans several different Ace Corp. organizations and is an extremely fluid and technical
project. As such, it is important to understand the points of contact for the various aspects of this project. The chart below
provides all stakeholders with the points of contact should any urgent questions or concerns arise. All stakeholders should
ensure their communications are compliant with the MaintMax Database Project Communications Plan.
Name Role Contact Information
Client Initial

ABN 36 109 624 080
O. Gray Project Sponsor (555) 555-1000
M. White Project Manager (555) 555-1111
C. Brown Maintenance Division Lead (555) 555-1112
T. Blue Maintenance Operations Lead (555) 555-1114
C. Black Lead IT Engineer (555) 555-1332
W. Green Asst. IT Engineer (555) 555-1333
H. Teal Security Administrator (555) 555-1339
Major Tasks
All project tasks will be included in various places of a project plan as theyre identified and documented. However, for the
implementation and migration plan, a list of major tasks should be included to provide awareness of all project stakeholders.
Often, major tasks represent tasks which require the greatest level of effort, or contain the greatest risk. This section should
provide a list of the major tasks for the project, what group or individual is responsible, and a brief description of the task.
The MaintMax Database Project Team has developed a list of major tasks required to successfully implement and migrate
this project. All of these tasks have been vetted by the project team to ensure they are within the scope of this project.
Additionally, all major tasks have been assigned to the responsible individuals and/or groups and communicated to all
stakeholders. The list of major tasks for the MaintMax Implementation and Migration Plan follows:
1. Complete MaintMax Design: IT Group
This task includes completion of all design work for the new MaintMax Database
2. Complete Testing: IT Group
This task involves the successful testing of the MaintMax Database in the virtual testing environment
3. Complete Operator Training: IT Group and Maintenance Operations Group
This task is for the completion of operator training on the new MaintMax Database
4. Verify Functionality on Maintenance Servers: IT Group
This task involves the IT Group loading the database onto the maintenance servers and testing functionality
5. Complete Data Capture: IT Group
This task involves capturing all existing maintenance data from the legacy database to the MaintMax Database
6. Go Live/Launch: IT Group and Maintenance Operations Group
This task represents the official operational launch of the MaintMax Database
7. Operational Acceptance: Maintenance Operations Group
This task involves formal acceptance of the MaintMax Database by the Maintenance Operations Group
Implementation Schedule
The project implementation schedule is used to communicate timeframes for the completion of tasks or milestones to the
project team and stakeholders. Scheduling is an integral part of all projects and proper communication is key to ensuring
understanding for all involved. The level of detail for the implementation schedule is at the discretion of the organization.
This section should provide the implementation schedule for at least high-level milestones or tasks.
The implementation schedule for the MaintMax Database Project is provided below. For consistency, the major
tasks/milestones described above are included in this schedule for awareness of the project team and stakeholders.
Task/Milestone Scheduled Completion Date
Complete MaintMax Design June 1, 20xx
Complete Testing July 1, 20xx
Complete Operator Training July 20, 20xx
Verify Functionality on Maintenance Servers August 1, 20xx
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ABN 36 109 624 080
Complete Data Capture August 15, 20xx
Go Live/Launch August 20, 20xx
Operational Acceptance September 1, 20xx
Security
Security is an important consideration throughout project implementation and migration, specifically pertaining to IT
projects. Security may take many forms which may be specific to the project, or fall under existing organizational security
policies and procedures. Based on this, as well as the project complexity, the security considerations may be extremely
detailed or very general. This section should describe all security measures included in the implementation and migration of
the project so all stakeholders have a clear understanding.
Ace Corp.s information technology security measures are established and enforced through Ace Corp.s IT Group. The
MaintMax Database will reside behind Ace Corp.s existing firewalls and security measures administered by the IT Groups
Security Administrator. While no special or additional security measures will be implemented beyond what already exists for
the legacy database, the Security Administrator will be involved in all phases of design, testing, implementation, and
migration. Additionally, once the MaintMax Database migrates to operational use, it will be monitored by the Security
Administrator, along with other IT Tools, to ensure continued compliance with Ace Corp. security policies.
Implementation Support
Based on the size and complexity of the project, the level support required for implementation may vary. It may consist of
only the project team, a small group of individuals, or a large group of coordinated support personnel. This section should
provide a description of the personnel supporting the implementation of the project as well as what type of support they will
provide.
The MaintMax Database Project will require a moderate level of support from internal Ace Corp. groups. The groups
directly involved in providing support for this project are the Program Management Office (PMO), the Maintenance
Operations Group, and the IT Group.
The Project Manager (PMO Group) will facilitate all meetings and discussions in completing the tasks for this project. The
Project Manager will work directly with both the IT Group and the Maintenance Operations Group to complete these tasks.
With feedback and requirements from the Operations Maintenance Group, the IT Group will design, test, and implement the
MaintMax Database on both the virtual testing servers and the maintenance servers. The IT Group will also develop and
provide training to maintenance operators on the MaintMax Database. These tasks will be done by the lead and assistant IT
engineers. If additional support is needed, it will be coordinated through the Project Manager and IT Group Lead.
The Maintenance Operations Group will provide all operational requirements to the IT Group for inclusion in the design and
implementation of the database. The Maintenance Operations Group will also be required to provide feedback on testing.
Additionally, all maintenance operators will participate in MaintMax Database training. If additional support is needed, it
will be coordinated with the Project Manager and the Maintenance Division Lead.
Listing of Hardware, Software, and Facilities

Often, IT projects require new or upgraded hardware, software, and facilities to accomplish the project. This also depends on
the size, complexity, and scope of the project. Smaller projects may involve simple software upgrades on existing hardware
and in existing facilities. Large projects may require new hardware and/or additional facilities which may require significant
capital investments. This section should describe the hardware, software, and facilities required to complete the project.
The MaintMax Database Project requires a database design on an upgraded Smarttech II platform as opposed to a Smarttech
platform where the existing database resides. While this allows improved functionality and capability, it does not require any
additional hardware or upgrades to existing hardware. Likewise, no additional facilities are required to complete the
implementation and migration of this project. This project will be completed within the existing capabilities of Ace Corp.s
hardware and current facility.
Performance Monitoring
Performance monitoring is a critical tool for ensuring that the implementation and migration of an IT project was successful.
There must be a mechanism in place to provide both short-term and long-term feedback on the performance of the
deliverable. This section should describe how this will be accomplished and who is responsible for monitoring performance.
The MaintMax Database will provide not only the same capabilities as the legacy database, but additional functionality as
well. As such, these additional functions have been included by the design team in planning for ongoing performance
monitoring of the MaintMax Database. To accomplish this, additional monitoring criteria have been added to the operational
environment to collect real-time data once the database is migrated to its operational environment. The Maintenance
Operations Lead is responsible for monitoring performance and producing weekly reports which will be provided not only to
Ace Corp. senior management, but to the IT Group Lead as well. If MaintMax performance monitoring indicates any
database performance outside of the acceptable levels, the issue will be escalated immediately to the Ace Corp. staff leads to
Client Initial

ABN 36 109 624 080
determine and execute corrective measures and initiate a root cause analysis. This is the existing procedure Ace Corp.
utilizes for all IT tools.
Implementation Requirements
In order to conduct a successful project implementation and migration, the requirements must be clearly identified and
communicated to all stakeholders. All project plans include provisions for thorough requirements gathering activities
through any of several methods. Requirements may consist of hardware, software, facilities, human capital, funding, or other
capital investment requirements. This section should provide a list of all requirements necessary for a successful
implementation of the project.
For the MaintMax Database Project, the project team and stakeholders have completed their requirements gathering
activities. As this is a small to moderately sized project, and will be completed internally with no contract or external
support, the list of requirements is very specific and manageable. The following list represents the requirements necessary
for successful implementation of the MaintMax Database Project:
Hardware/Software:
Functional virtual testing servers existing
Functional maintenance servers existing
Smarttech II Database Upgrade new purchase for this project
Personnel:
Lead IT Engineer on project team
Assistant IT Engineer on project team
Maintenance Division Lead on project team
Maintenance Operation Lead on project team
Maintenance Operators as needed for testing, training, and feedback
Security Administrator on project team and ongoing operations support
Facilities:
None utilize existing facilities
Other Capital Investments:
None utilize existing resources
Contigency Plan
IT Projects are, by their nature, highly technical and challenging endeavors. This is especially true for new systems being
implemented to replace older systems. As part of implementation planning, there must be a back out plan to revert to
existing systems and processes should the implementation of the new system fail. While troubleshooting is conducted to
determine the problems, operations must continue. This section should describe the back out plan that will be executed
should the implementation fail.
During planning for the MaintMax Database implementation a risk was identified that the new database may fail once it goes
live on Ace Corp.s maintenance servers. To mitigate this risk the project team has developed a back out plan to allow the
maintenance group to continue operations should the MaintMax launch fail.
As the data capture task is conducted, all maintenance data will be updated for both the MaintMax Database and the legacy
maintenance database. The legacy database will remain on the maintenance servers until MaintMax Database
implementation and operational acceptance are complete. If MaintMax is launched and encounters any problems or failures,
the IT Group will immediately remove access for all operational maintenance technicians and restore access to the legacy
database. This will allow maintenance operations to continue while troubleshooting and additional testing are conducted on
the MaintMax Database.
Post Implementation Verification

It is extremely important that successful implementation of the project is verified. This verification may take many forms
and use many different methods. This section should describe how successful implementation will be verified so all project
team members and stakeholders understand what constitutes successful implementation.
Once the MaintMax Database is implemented, several steps will be taken to verify successful implementation. First,
operations managers will ensure that all maintenance technicians have access to the database to perform assigned
maintenance activities. Once this is verified, managers will ensure their maintenance technicians check their ability to
perform all assigned functions in the MaintMax Database and that the correct permissions and activities are in place. Finally,
maintenance managers will query and run all assigned metrics and reports to ensure all required capabilities for the
MaintMax Database are met. Upon completion of these activities, maintenance managers will meet with the project team to
review all verification activities in a final verification that implementation requirements were successfully met.
Client Initial

ABN 36 109 624 080
Rehearsals
TechFlare Solutions Pty Ltd will be referred to as TechFlare, TechFlare Solutions, our or we.
Blooms Tamworth will be referred to as such, or the client, clientele, or you.
Introduction
The following document is large and detailed, and as such we have taken the following
measures to make it easier for you to read.
Red Text means important info that you must understand.
Yellow Highlight means that you need to be directly involved we may need info from you or
need your help with something to complete the project.
Black Text is general information, or technical information that may not be of direct interest
to you.
Please initial each page to show you have read it and understand.
Note that by signing the document, you are confirming that you approve and understand
the contents, and are formally engaging TechFlare to do the work.
Client Initial

ABN 36 109 624 080
Executive Summary
This Statement of Work details what TechFlare will do for the client, in order to fulfil the clients business
objectives while performing the necessary technical tasks to implement this infrastructure upgrade
successfully.
TechFlare intends to provide the following products and services to the client:
Purchase of new hardware and software

Installation and configuration of new hardware and software
The clients required business outcomes are a priority for TechFlare when carrying out this work.
Client Initial

ABN 36 109 624 080
General Information
Assumptions
At the time of project commencement, TechFlare assumes the following; these items are the
responsibility of the client:
Building cabling is completed, tested and functioning. This includes data, phone and 240V
as required.
Areas for new computers are clean and suitable, including cable holes and vents in place.
If a data enclosure is being installed, its site will be clean, uncluttered and accessible
Existing data enclosures will be suitable, with clear and correct patch panel labelling.
The site will have sufficient space for the hardware purchased.
Internet connection is functional and suitable, with reference to likely data usage
including:
o Operating System and software updates on new machines.
o Offsite backup services requiring unrestricted upload.
o Remote access for TechFlare and 3 rd party providers as required
240v power available.
The client has informed employees of the changes being made to their operating
environment.
The clients site will be available to be accessed physically as required.
The client is responsible for the disposal of any packaging and old equipment no longer
required.
Out of Scope
TechFlare considers the following general items to be out of the scope of this Statement of Work. If any
of the following cause delay or failure of the project, it will not constitute grounds for preventing sign-off
and final payment. TechFlare cannot be expected to:
Repair any installed power and data cabling or other cabling infrastructure for the site.
Move any existing cabling in order to utilise a new server rack.
Configure or install any security system.
Configure or install any phone system.
Configure any remote access or external access unless mentioned in the In Scope section.
Configure any off-site device unless mentioned in the In Scope section.
Install or configure any Microsoft Office product unless purchased as part of the new
equipment, or unless there is licenced media available.
Install or configure any non-licensed or illegal software product.
Remove or dispose of any hardware no longer required.
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ABN 36 109 624 080
Risks
In the production of this SoW, TechFlare Service and Support Teams have tried their best to identify,
bring to the client's attention and mitigate all risks involved with the forthcoming major infrastructure
upgrade. In the event that circumstances beyond the control of TechFlare occur that jeopardise or
prevent the success of this project, the client understands that TechFlare will take all care to ensure that
business continuity occurs to the satisfaction of the client. TechFlare will not be held responsible for loss
of business or negative business impacts. This extends to 3 rd party software or hardware, which is
configured according to instructions from the 3 rd party support provider.
Item Description
TechFlare will meet the target timeframe where possible but is not
responsible for delays caused by hardware and software
backorders. At their discretion, the client can authorise TechFlare
to go ahead with the infrastructure upgrade if some goods are
not available, however the client is then liable for any remaining
Stock Delays
project payments. Any goods on backorder will be delivered and
installed at the next available opportunity. The client may be
liable for additional installation fees if subsequent site visits are
required.
Any software that requires installation as part of the infrastructure

upgrade must have current legal licencing and media, or access
to download legal installation files. TechFlare is not responsible if
No software licencing or media
this is not present when the upgrade occurs, and this will not
prevent signoff or final payment.
The client must have an authorised person present to confirm that

all business objectives relating to the infrastructure upgrade have
been met, and that all in-scope items as detailed below have
No authorised personnel present been completed correctly. TechFlare is not responsible if the
person present is not adequately informed as to what is being
done.
In the event of a domain controller server replacement, TechFlare

will reconfigure existing user accounts as specified. Profile
recreation will mean that some user settings will need to be
User-specific configuration
reconfigured. TechFlare is not responsible for any individual profile
settings, other than providing access to user backup data.
Where possible TechFlare will try and ensure all new hardware is
compatible with existing infrastructure and peripherals, however
Non-compatible hardware some devices may not work in the new environment. TechFlare
will take all care to work through such issues, but is not responsible
for 3rd party drivers and peripherals.
Client Initial

ABN 36 109 624 080
Where possible TechFlare will try to ensure all new software is

compatible with the new infrastructure and peripherals, however
some software may not work in the new environment. TechFlare
Non-compatible software
will take all care to work through such issues, but is not responsible
for 3rd party drivers and peripherals.
Reinstallation and/or configuration of 3rd party applications may

require specialist configuration by the provider and is subject to
the providers support service. More information on risks
3rd party software and hardware
associated with 3rd party software and hardware is available in
the Specific Information section below.
TechFlare will carry out this infrastructure upgrade on the

understanding that all data and 240V cabling is suitable for the
installation of the new equipment. TechFlare is not responsible for
Existing cabling and hardware
any delays caused by the failure of existing hardware or cabling
when performing the infrastructure upgrade and any eventuation
such as this will not prevent sign-off and final payment.
TechFlare cannot guarantee the effective range of any Wireless
Wireless networking Access Point onsite.
TechFlare tests key items (such as servers) prior to delivery,

however even with testing some items may be dead on arrival
(DOA) or fail as part of the install. TechFlare may or may not test
non-critical items prior to their arrival onsite. In the event of a DOA
DOA items item TechFlare will agree upon a suitable workaround with the
client and attempt to replace the affected item/s at the next
available opportunity, subject to the manufacturers guarantees.
TechFlare is not responsible for delays caused by equipment
failure.
Client Initial

ABN 36 109 624 080
Specific Information
Operating Environment Changes
This infrastructure upgrade will make the following changes to the clients operating environment:
Item Old New

Example Example
Example
Dell running Windows Server 2003 HP E5606 running Windows Server
Domain Controller Server
Standard 2008 R2
Workstations 4 machines running Windows XP Pro 4 HP 4520 laptops running Windows 7 Pro
Patch Panels Existing patch cables Adding new cabling/Replacing all
By signing off this Statement of Work, or initialling this page, the client acknowledges that the above
changes have been adequately explained, and that TechFlare has done its best to minimise any
negative business impact or downtime affected by these changes.
Client Initial

ABN 36 109 624 080
In Scope
TechFlare considers the following to be within the scope of this project:
The following is an example only, please edit as necessary
Build, load and configure the server, with reference to:

o DHCP ranges and IP assignment as outlined in document provided by Scott
o Existing users and AD data
o Microsoft Exchange requirements
o Network shares, permissions and security groups to be supplied in Network
Questionnaire document. See Risks.
o Extra CPU fitted
Install server, NAS, UTM and UPS devices in new data enclosure in comms room.
o Configure VPN connections for external users
o Configure WAP to suit new domain
o Configure backups to the NAS and offsite as per support agreement.
o Offsite backups configuration based on
Data size as identified by client (pending)
Connection speed and upload capability
Data plan for internet connection
o Onsite backup configuration based on
Current setup
Critical data identified by client (pending)
Limitations of backup software
o Configure the UTM for general traffic; show Scott how to navigate the GUI for further
control.
o Configure Microsoft Exchange as required
SSL certificate for positivecamtec.com.au is pending at this time
Other domain information may be required
Join all workstations to the new domain
Recreate profiles and test, including documents, desktops, mail, windows applications.
Facilitate the move of SAP to the new server, and work with SAP support to ensure full
functionality
Facilitate FTP capabilities on the new server, utilising either current licenced Serv-U software, or
TF recommended alternative. Permissions structure has been provided and approved.
Install monitoring and antivirus on server.
Provide configuration details for iphones to connect to the new mail exchange.
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ABN 36 109 624 080
3rd Party Software and Hardware

3rd party software and hardware is usually the biggest risk affecting the success or failure of major
infrastructure upgrades. TechFlare tries to mitigate this risk as much as possible by:
Working with the client to identify all such hardware and software.
Contacting the relevant support providers on the clients behalf.
Gathering as much information related to changing the operating environment as possible.
Securing reliable support from the provider for the time of installation.
TechFlare will install and setup 3rd party software providing adequate documentation/support
is available and/or there is available time during the scheduled visit.
TechFlare is not responsible for any errors occurring from any 3 rd party software that is
configured according to instructions provided by the client or the software provider.
TechFlare is not responsible for delays caused by third party providers.
TechFlare are not responsible for any additional costs that may be incurred by the client for 3 rd
party support.
The following 3rd party software and hardware has been identified as used by the client, and the
following information gathered:
Business-Critical
These items are determined as those that must be working the next business day.
Required Current Upgrade Works Depends System Support Support

Item Business Version Required? with on Specs contact availability &
Outcome OK? costs
Email and documents 2003 2010 H&B Exchange, Internet, etc Yes/No XXXX Hours of availability,
MS Office
etc
Hosted
apps?
Phone Runs DHCP, voip Absolute
System patching
Additional Notes on Business-Critical software and hardware:
Non Business-Critical
Required Current Upgrade Works Depends System Support Support

Item Business Version Required? with on Specs contact availability &
Outcome OK? costs
Email and documents 2003 2010 H&B Exchange, Internet, etc Yes/No XXXX Hours of availability,
MS Office
etc
Additional Notes on Non Business-Critical software and hardware:
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ABN 36 109 624 080
Software Provisioning
Any software or licencing required to complete this upgrade will be supplied by the client, unless
specifically quoted and supplied by TechFlare for the purpose of this upgrade. Under no circumstances
will TechFlare install or configure any illegal or unlicenced software.
Naming Standards
TechFlare will/will not be changing naming conventions currently used by the client, as follows:
Item Current Standard New Standard Reasoning

Email addresses
Windows Usernames
IP range
Additional Notes on naming standards:
There are/are not any applications the client uses that will not function as intended after the above
changes are made.
Any applications use absolute PC names, mail addresses or static IPs?
Can they definitely be changed?
By signing off this Statement of Work, or initialling this page, the client acknowledges that the above
changes have been adequately explained, and that TechFlare has done its best to minimise any
negative business impact or downtime affected by these changes.
Internet Connection
ISP Data Plan Account Details Are Uploads Metered?

XXXX U: XXXX Yes/No
XXXX
P:XXXX
Client Initial

ABN 36 109 624 080
Managed Services
The following TechFlare Managed Services will be installed or reconfigured as part of this infrastructure
upgrade. These items are part of an ongoing support agreement between the client and TechFlare.
Machine Parameters
Item
Name/s
WXXXXXX, All, Servers As per Support Agreement, exceptions?
Auton
only, etc
Anti-Virus WXXXXXX, WXXXXXX As per Support Agreement, exceptions?
SXXXXXX1
Onsite Backups Yes/No Offsite backups Yes/No

Storage Location \\XXXXXX Storage Location \\XXXXXX
Volume Backups C:\D:\ Volume Backups C:\
D:\
Backups Folder Backups D:\Shares\Data Folder Backups D:\Shares\Data
Schedule Daily at xx Schedule Daily at XXpm - XXam
Storage Limited to X copies/data size Connection able to Tested and confirmed?

sustain?
Bandwidth Limit? Yes/kbps/ No
Storage Limited to X copies/data size
Upgrade Schedule and Site Access

It has been determined and agreed with the client that the upgrade will occur:
Start Finish Followup Site Access

Date and Time Date and Time hours of availability and security / site personnel
Date and Time
contact
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ABN 36 109 624 080
Costs
Quoted
TFQ-XXXXX has been signed off by the client. It is shown below for reference:
Insert original quote here in full
Changes or Additions
Throughout the course of the preparation, the following changes or additions to the original quoted
items have been identified as necessary to ensure the successful completion of the upgrade:
Item Cost (excluding GST)

XXXXX XXXXX
Total
The following table comprises the total cost of the infrastructure upgrade, as determined at the time of
writing:
Item Cost (excluding GST)

Quoted amount $0.00
Changes or Additions $0.00
Sub Total
GST
Total
Payment Schedule
Invoices are issued in accordance with the following payment schedule:
Milestone Payment Description Cost (excluding GST)

Statement of Work signed off 50% of hardware $0.00
All hardware delivered to 50% of hardware,
$0.00
client 100% of delivery fees
Upgrade completed 100% of labour fees $0.00
Total $0.00
*additional charges may be added to this schedule, for example it may be determined at the time of
installation that extra items are required. No extra costs will be added at the time of installation without
the clients knowledge and approval.
Client Initial

ABN 36 109 624 080
Client Acceptance
TFQ-XXXXX
Company Name
Project Title
I, Client Name, have read and agreed to the stated terms and conditions, and accept the
above Statement of Work.
Please note:
A 30-day warranty period is standard with any projects completed by TechFlare. The warranty
period commences upon successful implementation of the project and sign-off and covers
only items mentioned in the In Scope section of this document, also taking into account any
assumptions not met or risks that occur. Final payment is not to be prevented by any warranty
claims and will be requested upon sign-off of final site attendance.
Signature: _______________________
Position: _______________________
Date: _______________________
Client Initial


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Project Implementation and Migration Plan - Premiair - Draft

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TechFlare Solutions Pty. Ltd.

ABN 36 109 624 080

Prepared For: PremiAir

Full Company Name

Prepared By: Luis Ylagan

Please initial each page in the box below

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

Executive Summary ................................................................................................................................... 8

General Information .................................................................................................................................. 9

Out of Scope ........................................................................................................................................... 9

Specific Information ................................................................................................................................. 12

Operating Environment Changes ..................................................................................................... 12

3rd Party Software and Hardware...................................................................................................... 14

Software Provisioning ........................................................................................................................... 15

Naming Standards ............................................................................................................................... 15

Internet Connection ............................................................................................................................ 15

Managed Services ............................................................................................................................... 16

Upgrade Schedule and Site Access ................................................................................................. 16

Changes or Additions ...................................................................................................................... 17

Payment Schedule ........................................................................................................................... 17

Client Acceptance .................................................................................................................................. 18

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

O. Gray Project Sponsor (555) 555-1000

M. White Project Manager (555) 555-1111

C. Brown Maintenance Division Lead (555) 555-1112

T. Blue Maintenance Operations Lead (555) 555-1114

C. Black Lead IT Engineer (555) 555-1332

W. Green Asst. IT Engineer (555) 555-1333

H. Teal Security Administrator (555) 555-1339

Complete MaintMax Design June 1, 20xx

Complete Testing July 1, 20xx

Complete Operator Training July 20, 20xx

Verify Functionality on Maintenance Servers August 1, 20xx

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

Complete Data Capture August 15, 20xx

Go Live/Launch August 20, 20xx

Operational Acceptance September 1, 20xx

Listing of Hardware, Software, and Facilities

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

Post Implementation Verification

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

Red Text means important info that you must understand.

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

Purchase of new hardware and software

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

Any software that requires installation as part of the infrastructure

The client must have an authorised person present to confirm that

In the event of a domain controller server replacement, TechFlare

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

Where possible TechFlare will try to ensure all new software is

Reinstallation and/or configuration of 3rd party applications may

TechFlare will carry out this infrastructure upgrade on the

TechFlare tests key items (such as servers) prior to delivery,

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

Item Old New

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

The following is an example only, please edit as necessary

Build, load and configure the server, with reference to:

PO Box 511 p. 1300 556 382 e. contactus@techflare.com.au

3rd Party Software and Hardware