WELCOME TO

QUALITY MANAGEMENT
MODULE
Sanjay Kumar

25th June 2008

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QM Module

2
QM Module General

QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
3
Processes
QM Overview
Business Scenario
Main Business :
Scenario

Industrial companies perform quality inspections on

products at various stages in the logistics supply
chain.
They need to maintain inspection specifications,
record inspection results, and can perform
evaluations using this data.

SAP AG 1999

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QM Integration
MM PP
Basic
Basic data
data
Requisition Production
Production
Purchasing
Purchasing Requisition planning
planning
Materials
Inventory
Inventorymgmt
mgmt Reqt
Reqtplanning
planning
Invoice
Invoice R-cut
R-cutcapacity
capacity
Vendors verification
verification
Goods planning
planning
Goodsreceipt
receipt
Routings Stock
Stocktransfer
transfer Warehouse Planned
Warehouse Planned
Goods
Goodsissue
issue management Orders
Orders
management
Documents Opening
Opening
period
period
Order:
Order:
Inspection plan QM Inspection lot --Creation
Creation
--Release
Release
Characteristics Inspection
Inspection lot
lot --Confirmation
Confirmation
Insp. methods Shop
Shopfloor
floor
control
control
Insp. catalogs Print
Printinsp.
insp. instruction
instruction Capacity
Capacity
leveling
leveling
Test equipment CAM
Results
Resultsrecording
recording
PM SD
Test
Testequipment
equipment Shipping
Shipping
management
management Usage
Usage decision
decision Billing
Billing
QM Overview

Planning Inspection

Control

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QM Overview

Quality Planning: Activities

Creating and managing the

Quality planning master data that is required
(among other items) to plan
Quality inspection
and execute quality
Quality control inspections.

Quality certificates

Quality notifications

Test equipment mgmt.

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QM Overview

Quality Inspection: Activities

Quality planning Determining whether the units

inspected fulfill the predefined
Quality inspection quality requirements.

Quality control

Quality certificates

Quality notifications

Test equipment mgmt.

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QM Overview

Quality Control: Activities

Implementing different
Quality planning preventive, monitoring and
corrective activities.
Quality inspection
These activities are based on the
Quality control specifications from quality
planning and the evaluations of
Quality certificates
quality inspections and quality
Quality notifications notifications.
398
398
157
157 005
005
Test equipment mgmt.

np
np

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QM Overview

Quality Certificates: Activities

Certifying the quality of a material
or product.
Quality planning

Quality inspection Quality certificates contain texts,

specification values, and
Quality control inspection results.

Quality certificates

Quality notifications

Test equipment mgmt.

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QM Overview

Quality Notification : Activities

Recording the Non-Conformance
or product.
Quality planning

Quality inspection Investigation and analysis of defect

Record Cause , Task and activities ,
Quality control etc.,

Quality certificates

Quality notifications

Test equipment mgmt.

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QM Overview

Test Equipment Management: Activities

Managing master data as well as
Quality planning the planning and processing
calibration inspections for test
Quality inspection and measurement equipment.

Quality control

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Quality certificates

Quality notifications

Test equipment mgmt.

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QM Module - General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
13
Processes
QM Overview

Quality Planning: Activities

Creating and managing the

Quality planning master data that is required
(among other items) to plan
Quality inspection
and execute quality
Quality control inspections.

Quality certificates

Quality notifications

Test equipment mgmt.

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Quality Planning
Inspection Planning
Inspection Plan
Master Recipes
Basic Data
Catalog / Selected Sets
Master Inspection Characteristics
Class Characteristics
Inspection Method
Sampling Procedure / Sampling
Scheme
Work Center
Logistic Master Data
Material master QM-View
Quality Info Record

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Quality Planning
QM Basic Data and Inspection Plan Structure
Inspection Plan Structure :

Material master
record

Vendor master
record Insp. plan

Customer master
record Header

Inspection Operation
characteristic

Work center

Production
resources/tools

SAP AG 2001
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Quality Planning
Inspection Plan :
Inspection plans is used to describe how a quality
inspection should be performed for one or more materials.

Define in the inspection plan in which order individual

inspection operations should occur and which inspection
characteristics should be inspected, using which inspection
specifications.

Inspection plans for different uses (for Example goods issue

inspection, Inprocess Inspection, Inspection during Sales etc.).

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Quality Planning
Master Inspection Characteristic
Basic Data : Master Inspection Characteristics

Characteristic
control

What is to be inspected?

References to
General data master records

Administrative data

SAP AG 1999

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Quality Planning

Master Inspection Characteristics :

Inspection characteristic describes WHAT needs to be inspected.

MIC can be either Qualitative or Quantitative and intended for

repetitive use.

Catalogs & inspection Methods are assigned to MICs

Defect Catalogs are assigned in case Defect Recording is required.

Control Indicators defines the parameters for Result recording of

the MIC & Result analysis.

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Quality Planning
Basic Data : Usage
Usage of Catalog
of Catalogs

Cracked
Cracked

Damaged
Damaged Scratched
Scratched

Warped
Warped

CODING
1001 Warped
1002 Damaged
1003 Cracked
1004 Dented

SAP AG 2001 20
Quality Planning
Cat Codes Codes Selected Selected
Type Grp Set Set
Codes

9 Defects

6 Defect consequences

5 Causes

4 Events

3 Usage decisions

2 Task

1 Characteristic attributes
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Quality Planning
Catalog :
The catalog contains unique, non-numerical data in
the system that is defined at client or plant level.

Can define our own code groups and codes for

each catalog type.

Directly assign catalogs to master inspection

characteristics

Use the catalogs to make it easier to record inspection

results, defects, and defect locations during inspection

lot processing 22
Quality Planning
Inspection Method: General
Basic Data : Inspection Method

Qualification

What kind of inspection

is to be performed?

Texts
Validity

Classification

SAP AG 2001
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Quality Planning
Inspection Method:
An inspection method describes how the inspection to be carried out
for an inspection characteristic.

Common family of components which are inspected under standard

specifications, norms etc can be treated as inspection method which will
be assigned to master inspection characteristic

Up to ten inspection methods can be assigned to a master inspection

characteristic, however only one inspection method can be assigned to
the planned characteristic.

Inspection method is maintained at plant level and validity from effective

date.

Inspection method identifier is optional Text, Long Text, Inspector

Qualification to be entered on data screen for every inspection method 24
Quality Planning
Quality Info Record :

When a quotation or purchase order is created, the system checks

whether a Q-info record is required and available for the combination
of material and vendor. A check is made to determine whether the
purchase order can be released

Specify a status profile for releasing the supply relationships as well as

the QM system of the material-vendor combination in the Q-info record

This facilitates the inspection or perform a goods receipt inspection

and/or source inspections

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QM Module General

QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
26
Processes
QM Overview

Quality Inspection: Activities

Quality planning Determining whether the units

inspected fulfill the predefined
Quality inspection quality requirements.

Quality control

Quality certificates

Quality notifications

Test equipment mgmt.

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Quality Inspection
Inspection Lot Creation
Manual / Automatic Lot
Stock / Non-Stock relevant Lot
Result Recording
Quantitative / Qualitative / Calculated chars
Single/Multiple recording
Valuation with specification
Defect Recording : For deviation
Manual / Auto creation
Continued with notification : Background process
Usage Decision
UD code / Stock Posting / Quality Score Calculation

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Quality Inspection
Inspection Lot : Inspection Lot: Business Scenario

Inspection
lot

The inspection lot represents the request to a

SAP AG 1999

plant to perform a quality inspection on a

certain quantity of a material.
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Quality Inspection
Inspection Lot Lot:
Inspection : General
General

Maintenance
order

Goods
movement

Production
order

Quality
Customer Inspection
order lot inspection

Delivery

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11 1
Deadline 10 2
9 3
monitoring 8 4
7 6 5

Manual

SAP AG 2001

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Quality Inspection
Inspection Process : Result Recording
QM Inspection Process: Results Recording

Event

Inspection lot

Sample determination

Enter results
Results
Valuation
recording
Completion

Defects recording

Usage decision

Evaluation

SAP AG 1999

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Quality Inspection
Defect recording business scenario :
Defects Recording: Business Scenario

SAP AG 1999

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Quality Inspection
Usage Decision Effects :
Usage Decision: Effects

A B
Vendor Stock C
A D

Purchasing

! Production

Units Inspection stage

Statistics Quality level

t Time

SAP AG 1999

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QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
34
Processes
QM Overview

Quality Certificates: Activities

Certifying the quality of a material
or product.
Quality planning

Quality inspection Quality certificates contain texts,

specification values, and
Quality control inspection results.

Quality certificates

Quality notifications

Test equipment mgmt.

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Quality Certificate

Incoming
Vendor certificate against Good receipt

Outgoing
Certificate Profile
- Certificate Planning
- Certificate Processing

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Quality Certificate

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QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
38
Processes
QM Overview

Quality Notification : Activities

Recording the Non-Conformance
or product.
Quality planning

Quality inspection Investigation and analysis of defect

Record Cause , Task and activities ,
Quality control etc.,

Quality certificates

Quality notifications

Test equipment mgmt.

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Quality Notification
Notification Type
Vendor problem
Internal problem
Customer complaint
Notification Process
Automatic trigger from defect recording / Manual creation.
Predefined codes as per catalog used in
- Item / Task / Activity
Catalog maintained at client level.
Task completion for notification closure
Standard report for notification.

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Quality Notification

Elements: Archive Link Description

Workflow Defects analysis

Evaluations Q Notification Tasks

Controlling
Status
management
Nonconformity
costs
QM costs Actions
Quality Notification

Notification
Complaint Details
Complaint type and rejection details
Partners and Coordinator
Internal and External failures
Causes (Root Cause)
Tasks (Corrective Action )
Activities (Preventive Action)
Purpose :
To record & process
different types of
problems..
To analyze the defects &
monitor the correction of
these defects.

Task Completion and

Notification closure

Report

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QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment Management

QM Integration with Other Modules

Standard Reports
Benefits
43
Processes
QM Overview

Test Equipment Management: Activities

Managing master data as well as
Quality planning the planning and processing
calibration inspections for test
Quality inspection and measurement equipment.

Quality control

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Quality certificates

Quality notifications

Test equipment mgmt.

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Test Equipment Management
Purpose :
To ensure that the Test Equipment ( which is used for Inspection )
continues to meet the pre-defined specifications.
Process:
Creation of
Equipment
Maintenance task list
Maintenance plan
Scheduling the Plan
Processing of Calibration order (Internal / External)
Creation of the lot
Result recording
Defect recording
Usage decision
Notification processing for any deviation.
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QM Module : General

QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
46
Processes
QM Integration
MM PP
Basic
Basic data
data
Requisition Production
Production
Purchasing
Purchasing Requisition planning
planning
Materials
Inventory
Inventorymgmt
mgmt Reqt
Reqtplanning
planning
Invoice
Invoice R-cut
R-cutcapacity
capacity
Vendors verification
verification
Goods planning
planning
Goodsreceipt
receipt
Routings Stock
Stocktransfer
transfer Warehouse Planned
Warehouse Planned
Goods
Goodsissue
issue management Orders
Orders
management
Documents Opening
Opening
period
period
Order:
Order:
Inspection plan QM Inspection lot --Creation
Creation
--Release
Release
Characteristics Inspection
Inspection lot
lot --Confirmation
Confirmation
Insp. methods Shop
Shopfloor
floor
control
control
Insp. catalogs Print
Printinsp.
insp. instruction
instruction Capacity
Capacity
leveling
leveling
Test equipment CAM
Results
Resultsrecording
recording
PM SD
Test
Testequipment
equipment Shipping
Shipping
management
management Usage
Usage decision
decision Billing
Billing
QM integration
Position of QM

Quality
Management:
MM PP
Integration
in logistical Quality
Management
processes

PM SD

SAP AG 1999

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QM integration
Material Management
Manages quality information for materials, vendors
Releases vendors; Monitors their QM systems
Manages the release status of delivery relationships, for example
Vendor approval, Sample Approval etc
Evaluates vendors on the basis of quality using quality scores from
audits, goods receipt inspections, and problem notifications.
Requests quality certificates and monitors their receipt. Tracking of
vendor certificates.
Triggers source inspections to be carried out at the vendors premises
before the vendor is due to make a delivery - Source inspection.
Triggers inspections for goods movements, for example, goods receipt
Blocks payments until Inspection Lots are accepted

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QM integration
Production Planning
Batch management
Handles inspection characteristics and setup characteristics for operations
Manages quality inspections for manufacturing orders
Handles in-process inspections during production at freely defined
inspection Points- In-process Inspection (Qty/time based)
Scrapping procedures
Triggers final inspection upon goods receipt from production
Confirms quality and quantity information for manufacturing orders
Monitors production quality with the help of control charts and determines
process capability.
Manages problems in production using quality notifications and by
processing corrective tasks

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QM integration
Sales and Distribution
Batch allocation during delivery of finished goods
Customer Complaints Handling
Manages customer-related quality information
Triggers an inspection at shipping when the delivery is created-
Lot Creation thro PGI for Sales Inspection
Lot Creation thro PGR for Customer Returns
Creates quality certificates with the delivery

Plant Maintenance
Equipment related data maintenance
Calibration

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QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
52
Processes
Reports

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Reports

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Reports

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Reports

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Reports

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QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
58
Processes
Benefits
BENEFITS :
Comprehensive master data maintenance by system.
Stocks in Quality till inspection is completed.
Inspection Results are available on line, hence retrieval is
will be easy and trends/SPC of characteristics can be
viewed on line
Quality Score for vendor is based on U D.
Standardized methodology for complaint reporting and
analysis.
Calibration frequency scheduled by system for instruments.
Standard reports for analysis and review.

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QM Module : General
QM Overview
Quality Planning
Quality Inspection

Quality Certificate

Quality Notification

Test Equipment management

QM Integration with Other Modules

Standard Reports
Benefits
60
Processes
QM Processes
1. QM Master Data
2. Incoming Inspection
3. In Process Inspection
4. Final Inspection
5. Stock Transfer Inspection
6. Customer Complaints and Return
7. Miscellaneous Inspection
8. Calibration Inspection

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1. QM Master Data

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QM Master Data

Change
Create Display
(many times)
(One time only) (any time)

1. Material master : MM01,MM02,MM03

2. Inspection Method : QS31,QS32,QS33
3. MIC : QS21,QS23,QS24
4. Equipment Master : IE01,IE02,IE03
5. Catalog : QS41,QS42
6. Selected Set : QS51,QS52
7. Sampling Procedure : QDV1,QDV2,QDV3
8. Inspection plan : QP01,QP02,QP03
9. Maintenance Task list : IA01,IA02,IA03
10.Quality info Record : QI01,QI02,QI03

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2. Incoming Inspection

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Incoming Inspection
Incoming Insp

GR-MIGO Posting by MM

Inspection Lot : Type 01

created and viewed thro
QA32 Defect Recording
in RR
Result Recording Not
(QE51n) for inspection Resul Ok
Notification
characteristics t Creation (QM01)
Quality
Notification
Background
OK

Usage Decision (QA11) Notification

- Stock Posting processing (QM02)
- Quality Score updation
- UD code Valuation
- Inspection lot completion Notification
Closure

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3. In-Process Inspection

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In-process Inspection
In-process Materials

Order create by PP

Inspection Lot : Type 03

created and viewed thro
QA32 Defect Recording
in RR
Result Recording Not
(QE51n) for inspection Resul Ok
Notification
characteristics t Creation (QM01)
Quality
Notification
Background
OK

Notification
Valuation is required on each processing (QM02)
recording

Notification
Lot Usage Decision Closure

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4. Final Packing Inspection

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Final Inspection
Final Inspection

GR Posting by PP

Inspection Lot : Type 04

created and viewed thro
QA32 Defect Recording
in RR
Result Recording Not
(QE51n) for inspection Resul Ok
Notification
characteristics t Creation (QM01)
Quality
Notification
Background
OK
Usage Decision (QA11)
- Stock Posting in Silo Notification
- Quality Score updation processing (QM02)
- UD code Valuation
- Inspection lot completion

Notification
Closure

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5. Stock Transfer Inspection

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Stock Transfer Inspection
Plant to Plant

Stock Transfer
GR Posting by MM

Inspection Lot : Type 08

created and viewed thro
QA32 Defect Recording
in RR
Result Recording Not
(QE51n) for inspection Resul Ok
Notification
characteristics t Creation (QM01)
Quality
Notification
Background
OK

Usage Decision (QA11) Notification

- Stock Posting processing (QM02)
- Quality Score updation
- UD code Valuation
- Inspection lot completion Notification
Closure

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6. Customer complaint
and Returns

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Customer Rejection
Create Return Sale Order
by SD thro VA01

Post Goods Receipt to

storage loc using VL01n
for Inspection lot creation.

Classification of Inspection Lot : Type 05 created

customer and viewed thro QA32

complaint
Result Recording for Usage Decision
investigation finding for the Lot

Notifications Process contains : Defect

Customer Details / Sale order Recording
Complaint type and rejection
details
Partners and Coordinator Create Notification
Internal and External failures
Causes (Root Cause)
Task Completion and
Tasks (Corrective Action ) Generate Report
Notification closure
Activities (Preventive Action)

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Customer complaint

Notification Raised
by SD

Notifications Process contains :

Customer Details / Sale order
Complaint type and rejection Send to Concerned
details Personnel for actions
Partners and Coordinator
Internal and External failures
Causes (Root Cause)
Tasks (Corrective Action )
Task Completion and
Activities (Preventive Action)
Notification closure

Generate Report

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7. Miscellaneous Inspection

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Miscellaneous Inspection
Miscellaneous Inspection
(Audit/Reverse Engg)

Manual Lot Creation

using QA01

Manual Lot origin :Type 89

created and viewed thro Defect Recording
QA32 in RR
Result Recording (QE51n) Not
for inspection Resul Ok
Notification
characteristics t Creation (QM01)
Quality
Notification
Background
OK

Usage Decision (QA11) Notification

- Quality Score updation processing (QM02)
- UD code Valuation
- Inspection lot completion
Notification
Closure

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8. Calibration Inspection

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Internal Calibration
QC Equipment

Master
Master Data
Data ::
Calibration Order Equipment
Equipment Master
Master :: IE01,IE02,IE03
IE01,IE02,IE03
Searching thro IW39 Maintenance
Maintenance Task
Task list
list :: IA01,IA02,IA03
IA01,IA02,IA03
Maintenance
Maintenance Plan
Plan :: IP41
IP41
Scheduling
Scheduling :: IP10
IP10
Inspection Lot list :Type 14
Defect Recording
created and viewed thro
in RR
QA32
Not
Result Recording (QE51n) Ok
Notification
for inspection Resul Creation (QM01)
Quality
Notification
characteristics t Background
OK
Notification
Usage Decision (QA11) processing (QM02)
- UD code Valuation
- Inspection lot completion
Notification
Closure

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External Calibration
Lab Equipment
to be calibrated by external
Master
Master Data
Data ::
Calibration Order Searching thro IW39 Equipment
Equipment Master
Master :: IE01,IE02,IE03
IE01,IE02,IE03
Calibration Order Processing thro IW32 Maintenance
Maintenance Task
Task list
list :: IA01,IA02,IA03
IA01,IA02,IA03
Maintenance
Maintenance Plan
Plan :: IP41
IP41
Scheduling
Scheduling :: IP10
IP10

Create Purchase Order and

Gate Pass by MM thro ME21N
Defect Recording
in RR
Create service entry sheet by
MM thro ML81N Not Ok
Notification
Inspection Lot list :Type 14 Resul Creation (QM01)
Quality
created and viewed thro QA32 Notification
t Background
Result Recording (QE51n) for OK
inspection characteristics
Usage Decision (QA11) Notification
- UD code Valuation processing (QM02)
- Inspection lot completion

If Inspection Lot not required Notification

Service Entry Sheet completion /
Closure
MIRO Processing by QM

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Thank you

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