Why Is Communication Important On Construction Projects - Construction Partnering

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While facilitating Partnering programs for project teams across the globe over the last
How to
10 years, I have asked construction team members, What is the key to great Deliver Bad
construction projects? One of the most popular responses nearly everyone seems to News
agree with is, communication. (http://venturaconsult
to-deliver-
bad-news/)
Its true. Communication, or how we express our positions, interpretations and requests
is the key to success on construction projects. This is not theory. It has been proven. A
Harvard Business Review article (https://hbr.org/2012/04/the-new-science-of- Partnering
Innovations:
building-great-teams) about a study at MITs Human Dynamics Laboratory showed
Derivative
that communication was not only the number one predictor for success above all other Partnering on
variablesmore than education, experience, etc.but that certain modes of the Exposition
communication were more e ective and led to higher degrees of success than others. Phase II Light
Rail Project
Therefore, we likely all agree on the importance of communication for building high-
innovations-
performing teams. But if we know that communication is so important, then why do we derivative-
(http://venturaconsulting.com)
screw it up so often? Why do we make assumptions? Why do we act on half-baked partnering-
information? on-the-
HOME (HTTP://VENTURACONSULTING.COM/) exposition-
phase-ii-
I want to know why. I want to understand why many of us seem to know what good
light-rail-
communication looks like, but fail too often in the nal execution. Over the next few project/)
months, we are going to attempt to uncover some of these mysteries by exploring the
PARTNERING EXPERTISE (HTTP://VENTURACONSULTING.COM/#EXPERTISE)
following questions in a series of blog posts:
International
Partnering
Why is communication is imperative? Institute
OURWhat
TEAM are
(HTTP://VENTURACONSULTING.COM/#TEAM) Honors 2017
the di erent modes of communication on RESULTS (HTTP://VENTURACONSULTING.COM/#PORTFOLIO)
construction projects?
IPI Award
What are some of the limitations of these methods and how can we avoid them? Winners
What can we do as team members to maximize the e ectiveness of our partnering-
CO+STRUCT NEWS
communication?(HTTP://VENTURACONSULTING.COM/COSTRUCT-NEWS/) institute-
honors-2017-
If we are able to increase our e ectiveness through the discovery of this information, ipi-award-
winners/)
the results will speak for themselves.
BOOKS (HTTP://VENTURACONSULTING.COM/BOOKS/) CONTACT (HTTP://VENTURACONSULTING.COM/#CONTACT)
First, lets de ne why e ective communication is important on construction projects.
1. Communication helps build and maintain relationships on construction projects.

Relationships are the lifeblood of any business transaction. People make decisions
RECENT
COMMENTS
based on relationships and trust. When we communicate openly, transparently and
follow through on our commitments to our partners, it helps us build trust and form
lasting relationships.
Inspector Bill on
2. Communication fosters idea sharing and innovation. We come from many 32 Behaviors That
di erent backgrounds and experiences on construction projects. At any time, you Can Poison Your
are looking at project teams with hundreds, if not thousands of years of combined Teams
project experience. If we are not applying this past expertise, it may not matter as (http://venturaconsultin
much as looking for new ideas and innovations. If we are talking about the di erent behaviors-that-
ways to approach situations and challenges, it will foster creative ideas to solve the can-poison-your-
issues of today. teams/#comment-
58)
3. Communication helps build con dence and strengthens teams. We have heard it
beforethe whole is greater than the sum of its parts. Strong teams are the direct
Inspector Bill on
result of clear and e ective communication. An e ective team is proactively
ARTIC Project
anticipating challenges and developing creative solutions by closely
Wins Many
communicating with each other. When this works, they gain con dence in their
Awards and ENR
abilities going forward, knowing they can replicate the same success as a
Cover Story!
communicative team.
(http://venturaconsultin
j s f
project-wins-
4. Communication improves management Share of the team. E ective managers can
Tweet Share
many-awards- 1
clearly articulate the vision and intent of the project.
(https://www.facebook.com/share.php? They lend ideas, potential (https://www.li
and-enr-cover-
solutions and help remove roadblocks faced by construction teams. When story/#comment-
managers communicate e ectively, team members recognize it and learn from it. 54)
Management is responsible for setting the tone for e ective communication on
projects, and in return, it drives results.
Claire on The 5
5. Communication creates feedback loops. High-performing leaders let their sta Ps of Productive
know how they are preforming and what they can do to improve. When we can Meetings From
communicate the peaks and valleys of an employees performance in a way that is Results.com
constructive and emphasizes growth, it builds the individual and the team. (http://venturaconsultin
5-ps-of-
productive-
6. Communication delivers results. The more communicative, transparent and thus
meetings-from-
e ective we are as a team, the better the results. Projects teams with high levels of
results-
communication are able to deliver projects on time or ahead of schedule, at or
com/#comment-
under budget and with exceptional safety records. These results do not happen per
50)
chance or by accident. They are the result of clear, concise and transparent
communication.
Chad White on
Bottom line. Communication delivers the results that everyone is looking to achieve on New Video on
construction projects. The more we talk and discuss issues and challenges Sauvage during
Transpac
transparently, the greater probability that we will work through them. Therefore, the
sooner the challenges are addressed and discussed, the sooner they can be put behind from-jim-
us and we can move forward as a team. eisenharts-2011-
transpac-race-la-
Everyone wants to build relationships and deliver a successful construction project. to-
honolulu/#comment-
Through e ective communication, you can do just that. Please join us again next month
46)
for the second post in our series focused on achieving World Class results and
teamwork through World Class communication.
William Davis on
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1. Communication helps build and maintain relationships on construction projects.

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