MONET BROOKS

CONTACT EXPERIENCE
07341 445 048 JAMES ENGINEERING CONSTRUCTIONS (ALFRETON) LTD
monetbrooks@hotmail.com Administration Assistant 2015-Present
36 Slack Lane, DE5 3HF An extremely varied role in which two days are never the same.
Flexibility is required to support all members of staff as and when
needed.
Answering incoming telephone calls then transferring internally or
EDUCATION taking/ passing on messages, booking travel and accommodation for
site visits such as hotels and trains, typing and sending quotes to
BILBOROUGH COLLEGE potential customers, recording workforce hours and updating holiday
NOTTINGHAM entitlement, matching invoices and delivery notes ready for accounts
A-Level Law, Business Studies ensuring that all material is supplied with test certification, completing
& Psychology technical reviews for all orders placed to comply with CE marking,
ordering stationary whilst maintaining an adequate stock level, updating
MILL HILL SCHOOL
company social media pages when required plus other general duties
RIPLEY, DERBYSHIRE
such as filing, franking the post and archiving.
10 GCSE's A-C
Includes Maths & English

MANTHORPE BUILDING PRODUCTS

Customer Service Representative 2013-2015
Entering purchase orders onto the system received from customers,
SKILLS querying any issues/ problems with orders whilst up-selling products at
the same time, liaising with production regarding stock levels and
Diploma in Advanced Social
delivery dates, answering telephone calls ranging from giving prices
Media & Digital Marketing from the system, technical help or advising where the products can be
purchased, dealing with short deliveries which involves liaising with
couriers to ensure missing items are located and delivered, arranging
samples, typing quotes, updating price lists, sending product literature
and general daily tasks such as filing, running invoices, issuing credits
REFERENCES and franking the post.
As well as this, I also made outgoing telesales calls which support my
Available Upon Request
dedicated Area Sales Manager, with campaigns ranging from up selling
certain products to promoting new ones to help ensure monthly sales
targets are achieved.
 MONET BROOKS
BLOG
Derbyshire Based Food Blog
www.munchingwithmonet.co.uk
GREAT FOOD CLUB
Derbyshire Editor of Great
Food Club Handbook. A guide
to local Food & Drink
Independents.
MB FREELANCE
Est. 2017
Incorporated my own company
offering Freelance Marketing
Services on a casual basis
EXPERIENCE CONT.
WEBHELP TSC
Customer Advisor 2012-2013
Selling Television, Broadband and Telephone products/ services over
the phone on behalf of Sky from an outbound and inbound sales
perspective, including taking payments and talking customers through
their monthly bills. Calling up customers for feedback on their services
whilst promoting additional packages to them and adding value to their
existing purchases, Answering phone calls from potential and existing
customers to tailor a package or service that is applicable to their
needs including adding additional packages or removing ones they no
longer require by using computer systems to process orders and alter
packages.
THE DOG INN
Waitress 2009-2012
Setting up the Bar and Restaurant areas ready for service, greeting and
welcoming customers to the restaurant, Attending to the customers
needs, liaising with customers to ensure these are met and the they are
satisfied, Taking food and drink orders, Use of tills and cashing off any
payments made, Taking table reservations both in person and via
telephone, serving customers both in the restaurant and bar.