BunuNG

Youn
METITEUCA
BUSTNESS

Supplement al inf o rmation

to help youbuild and understand

1, o ur Melaleuc a bu sine s s.
Thankyou foryou interest in our Customer Referral Program.

Each and every month Melaleuca mails thousands of cheques to Marketing

Executives who share their love for our products with others and benefit
from our unique Customer Referral Program. The amount written on
the cheques we send varies. Many receive cheques for small amounts of
money who have referred one or two customers, but some cheques are
for substantial amounts of money and dramatically enhance the financial
wellness of the recipients. Our program continues to enhance lives, and our
desire is that your work will help you find the reward you seek.

AII the information you need to build a Melaleuca business is here and
it's easy to follow. All you have to bring is your time, your effoft, your
commitment, and your willingness to learn. Congranrladons on your
decision to begin your Melaleuca business.

Th e Mel.ale ur a Te am, Malays i a

MELALEUCAS MISSION STNTEMENT

Enhancing the lives of those we touch by helping people reach
their goals.t'
,rOF: CONTENTS
IJ OFCoNTENTS
Geai[g Started -..........7

ihd seven,Critical Business-Building Activities. ...............................8

TABIE OF CONTENTS
 Hovr \(/ourD YoU LIKE
TO PNNTTCIPATE?
Perhapsyouwantto earn enough to pay for your Melaleuca prlducts, m6l<N the car or house pajlrnent,
ot eem enough to get out of debt.Whatever your godl,Melaleucahas the answer.

" I fell in love with the Classic Tooth Howmuch moneywouldyou like to make with aMelaleucabusiness? Howmuch
Polish andTough &tnder, and desire do you have to get out ofdebt, pay offyour mortgage, or help send your children
Ifound I couldnt live withoutThe to college? Do you have an enduring entrepreneurial spirit, or are you someone who
Vitality Pack. I loved the products would just like to eam a litde money on the side?
so much, I began to tell people about
them. My ftrst cheque was just $zus,
then $8us, then $z4us, and then I paid Categioryr
for myproduct orderwith my cheque
from Melaleuca. I spent three years Prefened Customer
using my Melaleuca business to pay
' I prefer naturally based products and want to make my home safer for my family and
for my products. However, as I told
children
more friends, my cheques grew and I
realized this was really a great business. .I wantto improve my health andwellness
Melaleuca has given me the ability
' I may refer a customer from time to time, but my primary interest is just being a
to be there for my children and help
them pay for college."

Barbam Rae, Executive Dirednr lII,

Oregon,US

"I have been with Melaleuca for 14

I enrolled as acusro-"rrorffi
products. I decided everyone needed
to hear about these products, so I
started telling everybody about them.
I tried to enroll four people or more
every month. Melaleuca has afforded
me such a wonderfirl financia-l
oppornrnity-over the past 14 years
Melaleuca has sent me over $zoo,ooous.
$roous a month does not sound like a
lot, but that's $r,zoott a year that is not
coming out of the budget"

Debbie Denning Director Iy,

Georgid"US

HOW WOULD YOU IIKI TO PART]CIPATE? BUILDING YOUR MEI.A,LEUCA BUSINESS

 "For zo years, this has been a real
Categoryz family business. You can maintain a
true residual income, and if you work
Part-Tirne Refemal Bonus a litde harder, it will grow. Many in

Director 5$16o permonth or more our organization have eamed $5opus

or $r,ooout a month for years. We have
' I am comforrablewith myfamily's level ofincome, butl would like to make s$r6o
or eamed a six-{igure income for 19 out of
more per month to cover wel]ness-based products or other items
the past zo years. It's absolutely changed
' I can see how I could earn some extra money by shatng Melaleuca products with our lives. \7e were able to get totally out
a few
friends andfamilymembers and maytryto make some ongoing referrals of debt in three and a half years. We were
the fust to invite Frad< to come over
and watch us bum our mortgage. WeVe
Director f[-D( S$8oo or more per month been able to change our whole ffnancial
' I care about purchasing healthy products and Id like the chance to eam s$goo- siruation and lifesryle, and it's
S$8,ooo month been wonderfirl."

Ron and Camilb Era*m,

' I would like to help my family, fiiends, and colleagues experience great products
while Executiv e Diredor s lll, Idaho, IJ S
increasing my income enough to save for my children's college, remodel my
home, or
enjoy a few more leisure activities

I have afewdebts,like mymortgage and carpayrnent, arrd Iil like to paythem "I enrolled in November 1985 at the age
down
morequickly of 66, a year after most people retire.
I am willing to devote z-3 nights (5-ro hours) Melaleuca was only two months old at
a week to building a Melaleuca business
the time and had only eight produca,
all based on Melaleuca OiLThe first
appeal was the safety ofthe products.
I was a nurse in a hospital and I saw
so many children come in because of
Category3
unsafe products. I had to let everyone
know, especially parents with small
Sigfri{icant Refemal Borurs children, that they needed safe products
Senior Director-senior Director D( 5$6,4oo ormore permonth in their homes. It took me eight years
. Im very interested in bUlding a business and I have ofconsistent work to reach E:recutive
a goal of eaming 5$64oo or
morepermonth Dftector status, but I knew it would be
worth it. I have a much better refrement
. I have several loans and credit cards and I would like to get out ofdebt than if I had stayed in nursing, I'm able
. I can block out 3-4 nighs to do so much more because I dont
a week (ro--zo hours) for my Melaleuca business
have ffnancial worries. And I keep

E:recutive Director andAbove S$r6poo ormore permonth leaming new things and thoroughly
enjoy working with the company. It,s
'I would like tobe ffnanciallyindependent-I'm rookingfor abusiness
that can amazing to think that I have eamed
support me and my family at a level of S$ r(ooo or more p"r 234 consecutive bonus cheques &om
month
. I am prepared to spend zo+ hours perweekworking myMelaleucabusiness Melaleuca!"

ElimbethLindberg,
. I want to get totally out of debt, including rny mofigage
Exeaft iu e Dirutor, Washington, U S

BUILDING YOI.JR MELALEUCA BUSINESS HOW WOULD YOU LIKI

TO PARTICIPATE?
 \TrurMnxEs
MEm,mucA DmTERENT?
Melaleuca manufactures quality products, sells them at reasonoble pnces,
6nd gtues customers the opportunity to share in the reuenues.

YouVe seen them bgfore-businesses that promise gteat wealth and prosperity with a

minirnal amour{#effort. what m"k"s Mel"l"rr." diff"rnt? Melaleuca marrufacnrres

qualiry products, sells them at reasonable prices, and gives customers the oppomrnity
to share in the revenue. By ehminating the costs of distribution, advertising, and
MEI,ALEUCA:
delivery to stores, Melaleuca saves the customer money, creates customer loyalty, and
/ k a financially sound companywith a long provides an oppomrniry for customers to build a sensible business that comes with
track record ofsuccess residual income.
/ Produces unique products that people like
tobuymonth aftermonth Consu.rner Direct Mar{retingf
/ Hasloyalcuaomenwithahighmonthto-
Consumer Direct Marketing redirects funds that would typically be used for
advertising, muhiple shipping costs, various middlemen, and several distribution
month reoder rate Qpproximately 9/")
channels into spending for higher quality ingredients, product innovations, and
/ Provides wellness products that are proven
revenue sharing with customers. The result is a method of delivering quality, low-cost
to be more economicalthan namebrands.
products to families around the world-and then sharing the income with those
/ Offers an oppornrnitywhere anyone can families.
build a successfiilbrsiness
MTLALEUCA$ PARTNERSHIP-
/ Is concemed about its customers, their TRABITIONAL BUSINE$S MOIIEL GONSUMER DIRECT MARKffING'
homes, and the environment, and thus
nqE5I IDIFE
DDNS\L16|
produces products and services that Each enlrty
promote wellness for every aspect of life takes a
portion ()f the
revenues
VITHMEIJII,EUCA:
/ There is no risk and no majorinvestrnent
otherthan time and commitrnent . \.__-rrr,
l'tonDiFffi-H
/ You dont have to quit your regular job or
RETERRALS

investyour savings e1, p;n"";"g *th Ma"r**ln" *i"*", o*"n,t

/
You can work ftom home and create your
own schedule

There is unlimited income potential

The consumer
igoutsideoilhe
partnership
*rt&
*

HIGHER
__

rttln:1sl':Tsi 11 :":":"-"1*rs- - - -

OUATIIY
PRODUCTS
AND
IOYALTY BEWAROS
PRIFERREDPBICING
REVEiIUI
SHARING

/ There are no repeat sales presentations and

no pressuring customers to purchase Melaleuca Is Not Multi-Level Marfteting
/ Products are shipped directlyto customers, Vhen you think of multi-level marketing, you may think of overbearing salespeople
so there is no needforyou to worry about trying to manipulate others into buying lots of inventory You may imagine a get-
inventory billing, delivery or complicated rich-quic-k scheme with promises of great wealth through very litde work. You might
paperwork envision business schemes that lack a compelhng product, but hype up the promise of
/ You have thejoy ofhelping others improve
big incomes.
their health and ffnances There are several reasons why Melaleuca is not like multilevel marketing. At
Melaleuca, there are no inventories to buy, no financial risks, and no hype. Customers
/ Achieving a balance betweenwork and
only buy what they need each month. Some customers becorne Marketing Executives
family is a real possibility
and earn a commission ftom the monthly purchases of the customers they refer.
However, the majority of customers buy each month without any interest in receiving
comnissions-they simply want healthier lives, healthier homes, and exceptional
products at great prices.

WT]AT MAIGS MELAIEUCA DIFFERENT? BUILDING YOUR MELALEUCA BUSINESS

 CETnNG Srnn:inn
Once you'ue enrolled, determine your category andleuel of commitment.Whafs the next step?
NO1VISTHETIME
Dont wait to start working on your business. Right now you,re
e4periencing the excitement of a new oppoffuniry Capitalize on
that energy
DONTDOITAIJONE
In Melaleuca, successfirl business builders team up with their
enrollers and with otherbusiness builders. your enroller can
show you how to conduct a presentation, handle resistance, build
your contact list, and morei
COMMIT YOTIR TIME AND ENERGY
Take a moment now to review your calendar. To tmly succeed,
you must work your Melaleuca business on a consistent basis
everywee\ setting aside specific hours ofthe day Ifyou have
another job, work your Melaleuca business when you get home.
I(rithout your time and commitrnent of energy, Melaleuca
will
just become another missed opporiunity
YOI]R GETTING -STARIED CHEC I(I,IST
Once you've enrolled with Melaleuca, your enroller will arrange
for a follow-up session. Complete the tasks on the checklist
below before this meering, so you will be prepared and ready
to move forward as quickly as possible. Each ofthese steps is
e4plained in more deujl later in this booklet.
Your 48-Ilour Follow-Up session is scheduled for:
Date
Tirne
Before your follow-up session, be sure you have done the
-- homework:
following
! Read Your Melaleraa Customer Membershrpbooklet. Become
famfiarwith it forfuture reference.
n Subscribe to MyMelaleuca andVatch the Discovering
Melaleuca DVD, read the magazines. Vatch the videq then
play theDeliuermg'JTellnes DVD as you tum the pages in the
Deliuenngwellnes book Review the MelaleumCounfuy Catalog
and Leadushipln Action magazines.
n Identi$'products to order. As you review the catalog,
identify those products you would like to order.
I Write downyour questions. \7rite down any questions you
have to discuss witl your enroller.
n Reviewyour categorygoal. Review the descriptions of
the three categories in the beginning ofthis booklet and
in the D eliu ering wellness book. Rededicate yourself to your
personal goals.
BTIILDING YOUR MELALEUCA BUSINESS GETNNG STARTED
! Consider your "whyl' Your success is determined by your
desire, and your desire is based on what you want from
Melaleuca-and how much you want it.Think about the
one thing *rat's really motivaring you to succeed, and write it
-1'
"town (see page r r). Then dont let anything else get in your
way
! Determine your business hours. \7rite down the days and
times you will devote to your Melaleuca business. How many
hours are you willing to invest each week?
n Start your contact list. \X/rite down roo names-without
prejudging how interested they may be-to get your contact
list started. Choose the ffrst 8-ro names to call during your
48-hour session.
Irnportant: You may be v ery enthuiastic about gelting started with yow
new business,but please follnw thtse irnportant sttpsbefore yotty +}-itsrour
EoIlow-IJp sesion.This training will help youleam how to build your
busirussthenfutway.
OTIIER IMPORIA\IT ACTMTIES
E Select Your First Order. Ifyou havent shoppped for your
6rst order, write down the products youd like to tqz your
enroller will help you shop during your 48-Hour Follow-Up
meeting. If he or she is unavailable, you can call Melaleuca
and place it yourselfwhen you are ready
E Order a Career orValuePack and negin
ConvertingYour Home to Melaleuca Products.
Ordering a Career Pack is an important decision as you start
yourbusiness. It gives you e4posure to Melaleuca products at
a substantial dis count of 4o''/n5oo/o offregular prices, it provides
you with the most efficient way to experience the majority of
Melaleuca products right away, it qualifres you for pacesetter
Bonuses and it takes only a few enrollnents to pay for itseH
n Review the Product Information CD. In your Business
Kit is a CD-ROM containing detailed information about
Melaleuca products.Take some time to become familiarwith
Melaleuca's products, likeThe Vitaliry Pacl€ or Replenef.
This CD will be a usefirl ongoiirg resource. you can also find
other helpfirl information at MyMelaleuca.com. you can
subscribe for free for your ffrst godays.
! Review suill rngYour MelabwaBusiness. Vrite down roo
names-without prejudging how interested they may be-to
get your contact list started (see page rz). Choose the ftrst
8-ro names to call during your 48-hour session.
n Refer 8 Preferred Custohers. Starr referring contacts
from your contact list. once you reach 8 personally enrolled
customers) your Director's Kit will be shipped to you
 THE SEvex CnTnCAL
B us INES s-B urrDrr.{c AcnvrTrE s
ABOIIITHESEVEN
CRITIQII.ACITVIfiESI
The principles used in running a business
are pretqt much the same regardless
the type ofbusiness.
First, you must determine the
critical activities that drive the business,
and then you must do thern consistently
Over the past several years we have been
teaching the Seven Critical Activities that
drive Melaleuca business. As I travel the
a
counuy and meet with our Marketing
Executives, I am surprised by how many
of those who want to be successfrrl cannot
tell me the key activities they are engaged
in. This is a business. Ve, as business
operators, need to know, understand,
and implement those activities that drive
our zuccess. \X/e must be hard at it, doing
those things every day
Those who are wairing for some
gimmick or secret system to propel them
into motion will never experience the
reality ofsuccess. Nothing replaces hard
work! Nothing! Of course, we could
all work hard doing the wrong thing.
That's why it is essential that we each
understand what those Seven Critical
Activities are. leam them. Teach them to
your people. Implement them daily
There is no secret to how the
Senior and Execudve Directors got
where they are. They understand those
seven activities and theywork atthem
consistentlyThere is a magic way to build
a large, successfirl Melaleuca business! It's
called hard work! Doing the right things!
Everydayl
')^/ ,t./,.1./z^r
FrankL.VanderSloot
CEO ofMelaleuca,Inc.
THE 7 CRINCAI BUSINESS-BUILDING
ACITVIIY ONE: KEEP BIIILDING YOIIR CONTACT LIST
A contact list i3 sihp$
a hst of names of people whom you intend to contact-people
you know, people you dont know, friends, family, acquaintances, colleagues, babysitters,
teachers, neighbors, and communiry leaders. But at Melaleuca, a contact list is much
more. It is the Lifeblood of your business.
of
Your contact list gets you started on monthly appointments and weekly
presentations. later, as you continue to modify, expand, and develop your contact list,
it will keep your business alive and growing. Every day you should spend some time
calLing contacts, following up with current contacts and adding new contacts to your
list. Performing these activities helps build your organization and keep it strong year
after year.
ACilVIIY TWO: SET APPOINTMENTS
The importance of setting appoinunents cannot be understated. Without
appointments, you are out ofbusiness. They are the key to a zuccesfirl growing business.
Your approach canbe set up into four distinct parts.
r. CreateUr$ency
r-z minutes maximum. Any longer and you may get
You want your call to last only
drawn into making the presentation on the phone. This is a mistake as Melaleuca is
best presented in person, where the potential customer'can see the Deliueringlffellness
book and anyproducts you maywant to showhim/her.
u. Sincerely Cornplirnent
The second part of setting appointments is to compliment the person. It tells her why
youVe chosen to talk to her. It helps her feel good about herselfand leaves her more
open to what you have to say \Zhen someone notices something special about you,
doesrlt it make you more receptive to them?
3.Approach
At this point you can insert whatever approach worls best for you and the person with
whom youte speaking. There are many approaches you can use-here are just a few
. The family approach
. The product approach
. The straighdorward business approach
+Confirrrr
The last part of the conversation is to confirm the appointment. Give the person two
or more options. "I'm free for lunch tomorroq or we could get togetherThursday
or Friday moming for coffee. \X/hich works best for you?" Once you have the
appoinrment, thank the person, tell him or her youte looking forward to it, and
confirm the date and time once again. Make sure you mark it down inyour calendar.
ACTNMES BUILDING YOUR MELALEUCA BUSINESS
 ACTTVITIr THREE: MAKE PRESENIAIIONS
Melaleuca leaders use the Deliuedngvellnesspresentation every time they do a
presentation. There are several reasons for this:
. Others can copyyour actions. All ofyour enrollees who want to build a
business can do the same DelfuerutgVellness presentafion.

' rt's proven successfi.rl. Melaleuca's top business builders put this presentation
together based on years ofexperience. ACTIVITIT SE\IIEN: LEAD By
. EXAMPLE
Melaleuca makes it easy to use. Depending on your audience size;choose from A strong Melaleuca business leader leads
the small booldet, table-top flip chan, large {lip chart, Ce or the DVD.
by example because she knows that her
. It's visual. People can leam faster and can beter recall with visual cues. actions are usually duplicated by those
in her organization. k she professiona!
. It's simple. Anyone can understand the presentation using this format. product-centered and positive? If sq
otherswill duplicate her actions. Is she
ACTMTY FOIIR: HOLD 48-HOUR FOLLO\Ir-UP MDETTNGS &sorganized, demanding, and late to
There are two basic tlpes of Follow-Up sessions: meetings? lf sq others will observe and
r. Customer Follow-Up duplicate these actions as well
z. Business-Builder 48-Hour Follow-Up Your first two months as a
Melaleuca Marketing Executive are
Thecustomer Follow-up is for those new customers who have selected a category r cridcal You get only one chance to
level of interest. It introduces them to the Melaleuca products, explains the sholping create your story-make it as great as
process, and helps ensure that they will remain happy .,rrto-"r, fo, y""., ,o -
..o". you can! Iater, when youte referring
The 48-Ho'r Follow-up is a meeting scheduled to be within new customers and tryring to encourage
4g hours of enrollment
to help category z and 3 MarketingExecutivesbegin buildingtheirbusinesses.In them to build quickly, they'll want to
this
follow-up session, the enrollerintroduces the newbusinessbuildertoMelaleucaby know how you &d it you'llbe telling
answeringquestions, explainingthe shoppingprocess, teachingaboutthe products, your'getting started" story over and over
and
often helping the newenrollee to staft shopprng. again, so it's important to set your sights
on reaching Director in your ffrst month,
ACTTVITIT FM: CELEBRAIE SUCCESS and Director II in your second month.
The mission of Melaleuca is to help people reach their goals. To inspire and motivate
people, you must celebrate their accomplishments.
Melaleuca thrives on celebradon! From the smallest of achievements to the
largest ones, from enrolJing one customer to achieving Corporate Director, the
oxygen
thatteeps the fire buming is the celebration, the reward, and the recognitior. t".dlr.
nged to feel good about what they're doing. vhen that happens, modvation increases,
excitement grows, and abilities expand. In addition, celebration encourages repetition
and helps establish good business-building hablts.

ACTIIIIIY SItr(: AI\VAyS BD INVOLVED WrTII FIIST TRACK

A Melaleuca FastTrack is a results-driven program designed to help your organization
grow A series of meetings lasting between four and six weeks, the iast rrct
h"lps
parricipants set goals, create action plans, implement those plans, repoft
results,
and celebrate success. Team leaders provide motivatior,, ,,rppon, *d orining
and
facilitators organize the schedule and recognition awards.

Five essential activities rnake up the co'e of erreryFast Track

erzent:
r. Assess the business and set goals
2. Create an action plan
3. Implement the plan
4. Report and celebrate success
5. Train and develop leaders

BUILDING YOUR MELALEUCA BUSINESS THE 7 CzuTICAI BUSINESS-BUILDING ACTIVMES

 Wonps oF ApvrcE Anour rHE
SETrox CTUCAIAcUVITIES
Kmp BunorNc youn CoNracr I,$T CnBSRATE Succnss
"Your contact list is your commitment to gro\4th. I heard one "Great leaders make people feel bigger than they are. Followers
customer call it her confidence list, which makes sense. The then begin to thid<, acr, and produce bigger results than they
more names you have on your list, the more confidence you'll ever thought possible. It's all about building confidence. If
have that you can succeed. Ifthe ffrst three people on your List you want people to produce, you need to reward producdon.
say no, and you have roo names on your list, that means you still Recognition and celebradng success separate the caring leader
have 97 oppomnities for success." fiom the uncaring leader.They determine ifyour team is going
kcl< Jongkind, Executiu e Director W, British Columbia, LJ S to get excited and follow you, or watch you walk away alone.,'
Bruce N ewby, Corporate Director, Texas, rJ S
Srr AppoTNTMENTS
"The purpose ofany approach, whether it is in person or
over the phone, is to get an appointment to make aDelivering
Arweys BE INVotvED \nrH
'wellness
presentation-and that's all! Melaleuca cannot be
FesrTnacr
"There is no doubt that FastTrack has been the key part ofour
explained in five minutes or on the run. It,s important to create
growth.The great thing about FastTrack is that it is the most
curiosiry and yet learn how to steer the conversation in one
empowering critical activiry In FastTrac! you can utilize all
direction only-to confirm the appointment.,,
seven critical activities. It's the way to train new leaders coming
Mark Atha, Cotyorate Dircctor:, Arizona, IJ S
up. It's creating'rurbo-energy' in our organization, spreading
out to various cities, and boosting our growth.',
MaxE PnrslxranoNs Chayleen and MarkTaliri, Executiue Directors yIII, Haw aii, IJ S
"The Delwenngwelbxess presentation was designed by
Marketing Executives with many years of experience. There is
no need to reinvent the wheel. Do a complete Delivuingwellness I,ren BY ExAMpLE
presentation every time and you will duplicate success in your "Converting your home to Melaleuca products with a Career
organization." or Value Pack is the fastest and most effective way to fully
Ed Bestlsl, Cotporate Director yI, Eloida, IJS experience the best ofour product line. \Zhen our Career pack
arrived, we took the products out ofthe box and started using

Horn 4B-HouR Fouovr-Up all of them right away"

Laraine Agren, Executive Director IX, Califomia, IJS
SrssroNs
"One ofthe best activities guaranteed to bring results is the
48-Hour Follow-Up session. It is proven to create qualiry .€l.i.,is:, "+
enrollments and sustained growth. Businesses that consistently
hold 48-Hour Follow-Up sessions have higher average
commissions, higher average growh rates, lower attrition,
more Career and Value pack purchases, and more duplication
through advancement."
McKay Christ ensen, Prcsident, Melaleuc a lnc.

WORDS OF AD\,'ICE ABOUT THE Z CzuTICAI ACTIVTIIES BIIILDING YOUR

MELALEUCA BUSINESS
 DEnNE YouR "\f/HY'
Perhaps one of the most important ff-rst steps is to write down why you want your Melaleuca
business to succeed. your ,why'' can help
you to continue building and working even when you may be discouraged, tired, or unsure ofyourself
Reviewlng the reasons for
your commitrnent to a Melaleuca business can be very powerftrl in helping you achieve the long-term energy
anJ drive your ne"d to
reach your goals. Fill out the following worlsheet and refer to it oft"n as you progress.

" trtIy' why' w as to build *ris

nlcouldaf@ta
DEFINE YOT]R "\vlilI' WTORI(SHEET
business
Itwe my corpomte job anl
be there for my dnuglrter. I
madt arcslutiontonanu
income qoal is an adAitional er month. miss anoth* perfurynarre u
school play. She needcd. me
athome.Thisdesiftmade
T
_rygid like fo use the income for the {ollowinq: all the differmce. r b ecame
an h<e.utiue Dhedor in 1 4
manths.Nwlamhome.If
slv needs me,Ihnve the

Il I t aA lhis addilional ineo-e, itwould benefit -v life

feAbilitytabe there:
NdnqMcHtqla
l;n fAe followi Executive Diredarly'I,
MasswhusettEIJS

is is reallv im rtantto me becaute:

You just solidifted your'whyJ'The more it impacts your motivations,

the more it will help motivate you to reach your goals.

I want to enroll B Preferced Customerg anA beco-e

a Director

I fo
enroll a tofal o{ Z0 Pre{erreA Customers and
wa'.ft
create a Personal Director b (Aafe)

II BUILDINGYOURMELAIEUCABUSINESS DEFINEYOURwI{Y

r--
 AHEAD SrnnroN
BUnDING Youn CoN]'IACT LTsr
Your contact list is the first step toward a successful Melaleucabusiness
You should add to it regulnrly and always heep it with you!

WIHAI IS A CONTACT LIST?

THINKOFPEOPLEWHO... a list of names of people whom you intend to contact-people
A contact list is simply
you know, people you dont know, friends, family, acquaintances, colleagu.es, babysitters,
Are successful, but discontented.
teachers, neighbors, and communiry leaders. But at Melaleuca, a contact list is much
love theirjob, but want more out more. It is the lifeblood ofyourbusiness.
oflife. Your contact list gets you started on monthly appointments and weekly
presentations. later, as you continue to modify, expand, and develop your contact list,
Wony about downsizing or layoffs. it will keep your business a]ive and growing. Every day you should spend some time
calLing contacts, following up with current contacts and adding new contacts to your
Make good money, but have no time to
enjoy it. list. Performing these activities helps build your organization and keep it stong year
after year.
Own a business that also owns them.

Want a career change, but are finding it

difficult due ro educarional restrainls.

Are entrepreneurial, always looking for

good business ideas.

Are health-conscious or environmentallv

awale.

Have small children or grandchildren

in the home.

Shop frequently at a health food store.

Take vitamins and are interested ln

improving their health.

Are worried about a health problem.

"Be passionate about your conuct list Create it, add names to it on a daily basis, and
keep itwith you always. A complete, current, and active contact list is central to the
zuccess of your business.'

EmnkL.varnde'f,loot

ACTMTY 1: BUILDING YOUR CONTACT LIST BUILDING YOUR MELALEUCA BUSINESS

 HO\Y/TOBEGIN
Thirrk ofpeople in your
immediate "circle of
bfluence."These are
yourfamily members
and friends-people
who are close to you and
will EstEn to what you
say about Melaleuca.
Then continue to
expand andmove
outward, reaching more
people as you go.

IlroseYouKnow
Do not make judgments
about who will orworlt
be interested. Everyone THINK OF PEOPLEWHO.,.
is a potential customer. Even those who dont want to enroll may be able to give you
Have a need or desire to improve
reGrrals that you can add to your List. Highlight the people who you think would be
most likely to use Melaleuca products or appreciate what Melaleuca can offer them.
their lives.

\7ou1d benefft from the Melaleuca

Brrsiness Associates and Colleaglues oppomrniry
Think of people you know, but perhaps haverrt contacted in a while. Remember peopre
lil/ant to get out ofdebt or pay offcredit
who used to talk with you more ofien. list people you know at work, people your
cards-
spouse or paftner knows, or people you used to work with at other jobs.
Are worried about a college or
An Entreprenurial Spirit retirement fund.
1X/ho do you know who has been in or is stjll working a networking business, parq,-
\[ant exffa income so a spouse doesnt
plan, or other home-based business? \7ho have you ulked wrth that is always iookrng
have to work.
for the latest, greatest business oppornrnity? \X/ho has told you how much she wodJ
like to quit ajob and start her own business? Are currently working two jobs and are
dred.
PersonalGroups
Go through your personal lists. To whom do you send christmas cards? Do you have
accessto an alumni list, old high schoolyearbooks, or membership lists from clubs to
which you belong? How about your prA group, professional associations, commuriry
organizations like the lions club, Elks, or ski club? Dont forget your child's school.
Many teachers would like a way to eam some extra money!

Let Your Fingiers Do the Walkingi

Use your personal address book to look up other potential customers Like your
accourtant, doctor, lawyer, banker, chiropracto! dentist, optician, hairdresser, or anyone
else you may have visited or continue to visit on a regularLasis. look in your .hecktook
register for names of people you may have paid, including the carpet cleaner, florist,
grocer/checker, housekeeper, insurance agent, m"ter reader, p"ychiatrist, real estate
agent, travel agent, TV repairman, UpS delivery person, and waiter/waitress.

BUILDING YouR MELAIEUCA BUSINESS ACTMry 1: BUIIDING youR coNrACT UST

YOI'R' INIIIAI, COI{TACT LISI
use the following spaces to write down-names to add to your initial contact list. Tten look up their phone numbers and keep
them
handytohelpyoumakeappoinunentsforfuturepresentations.Additionalpagescanbefoundin rheSorencritiaalActivitiesfuHet

Date Date to
Narne Phone Contacted Notes FollowUp
I.
2,

3.
-!r#r
+.

5.

6.

8.

9.

IO.

II.

t2.

r3.

t+,

r5.

t6.

17.

r8.

\9.

20.

2T,

23.

2+.

25.

26.

z.8.

/9.

3o.

3t.

32.

YOUR INITIAL CONIACT UST BUILDING YOI,,|R MEI.AIJUCA BUSINESS

CONrACT SUGGESfiON LIST ANI} CAIEGORIES
There are more people in your Circle of Influence than you might think.
Use the following list as a way to jog your memory for more possible contacts.

Friends &Neigflrbors 42. Bus Driver 88. Barber r3z. Electrician

r. Family 43. BaLer 89. Beautician r33. Contractor
z. Friends 44 Car Sales 9o. UPS r34 Carpenter
l. lunch with 45. \X/aitress gr. Maihnan r35. lawn Maintenance
4 Neighbors \Waiter gz.TVRepair 136. Upholsterer
46.
5. landlord 47.Chef 93. Fumiture Repair r37. Cabinet Maker
48. Cashier *.s 94. CableTV r38. Plumber
Farnily 49. Dishwasher
" 95. Auto Mechanic
6. Car Pool 5o. Copier Salesman 96. Body Repair Favorite llaurrte
7. Playswith Xids 5r. Cosmetic Sales 97. Photographer r39. Coffee Shop
8. Friend's Parents 5 z. Appliance Repairman 98. SatelliteTV r4o. Arcade
9. Relatives 53. Auctioneer 99. Vacuum Cleaner
ro. Spouse's Best Friend 54. Stewardess roo. Phone Installer ShoppingS/Stores
rr. Cousins 55.TravelAgent ror. Pest Control r4r. Grocery
rz. Babysitter 56. Antique Dealer roz. Computer Repair r4z. Conv.enience
13. In-laws 57. Sign Painter ro3. Computer Sales r43. Deaarrment
58.locksmith ro4. Cellular Phone r44. Hardware
Schoofleaching 59. Railroad Conductor r45. Auto Supply
14. Teacher 6o. Game\Tarden Errands/Iovyn 146. Electronics
15. Principal ro5. Parking Attendant r47.Tnes
16. Guidance Counselor Professional 106. Gas Station r48. Office Supplies
ry.KaratefBallet 6r. Engineer ro7. Dry Cleaner r49. Movie Rental
18. Coach 62. Realtor ro8. Flower Shop r5o. Health Food Shop
19. MusicTeacher 63.Iawyer ro9. Notary Public
zo. Scoutmaster 64. Professor Cornrnunity
zr. DanceTeacher 65. Architect Money r5r. Policeman
zz.Llbraian 66. Veterinarian rro. Banker r5z. Highway Patrol
23. PianoTuner 67.Witer rrr. Teller 15 3. Chamber of Commerce
58. Publisher rrz. Credit Union r54. Fireman
Vorft 69. Social \Worker rr3. Accountant r55. Volunteer
z4 Colleagues 7o. Pilot
25. Boss 7r. Printer l,IedicaVffealth Situations
z6.Sectetary 72. Suweyor rr4. Nurse 156. Iost Job
27. Payroll list rr5. Dentist r57. Has Beenlaid Off
28. Pension Plan Slnrts/Clubs 116. Doctor r58. Ilates Job
29. Personal Manager 73. Kiwanis rr7. Chiropractor
3o. Copier Man 74 Lions Club rr8. Pharmacist PersonalityTylrcs
3r. Union members 75. Rotary rr9. Therapist r 59. Valking Enryclopedia
32. NewEmployee 76. Bowlwith r2o. Health Spa 16o. Most likable
33. Operator 77. Huntwith rzr. Optician 16r. Bookworm
34. Bookkeeper 78.Tennis with rzz. Ambulance Driver
zq. Skiwith rz3. Orthodontist Personal S€rnric€s
churrh&Volunteef, 8o. Golf Pro 16z. lamaze Class
35. Preacher 8r. Play Bridge Ilorne7tlpkeep 163.Tanning Salon
36. Sunday SchoolTeacher 82. Pool v4.Punter
37. Youth Director 83. Jogs rz5. Roofer Otlrcr
38. Church Members 84 Clirnbs Mountains rz6. Insulator 164Miliury
85. Flang Glides rzT.Landscaper 165. Hotel
Vor*ers r 28. Vallpaper Installer 166. Machine Shop
39.Truck Driver Senrices rz9. RepairMan 167. AnimalTrainer
4o. Funeral Director 86. Caterer r3o. Inspector 168. DollMaker
4r. Cab Driver 87. DeliveryMan 13r. Carpet layer 169. Seamstress

BI.IILDING YOUR MEI-ALEUCA BUSINESS CONIACT LIST SUGGESTION UST AND CATEGORIES
 AHEAD SrnnroN
SETnNG AppoTNTMENTS
The irnportance of setting aypoir*netit cannotbe und.erstated.without appointments,
you are out of business.They are thekey to a successful, growingbusiness.

FOITR PARIS I1O TIIE APPROACH

SETSPECIFICTIMES
It's crucial to have specific times for
when you will set appointments. If you
wait until you "have time" to make calls,
a week cal tum into a month or twq
and then the opporrunity has passed. Set
time aside every week. Try for example,
Sunday nights andTuesday momings.
CalendaE plan, stick to your plan, and be
consistent.
ASKYOTIRSELF...
.will Melaleuca products enhance the
health ofothers?
. Do I believe in the concept of
Consumer Direct Marketing*?
. Is this an oppornrnity
with no ftnancial
risk?
. If they try, can a-tryone really make
money?
If the answer why wouldnt you
is 'yes,"
want to tell everyone, including family
and friends?
Your approach canbe set up into four distinct pafts
r. Create Urgency
z. Sincerely Compliment
3. Approach
4 Confirm
CneateUrgency
You want your call to last only r-z minutes maximum. Any longer and you may get
drawn into making the presentation on the phone. This is a mistake as Melaleuca is
best presented in person" where the potential customer can see the Deliueringwellness
book and any products you may want to show him/her.
FaiJing to keep your call brief leads you into the trap of trying to immediately
erplain Melaleuca.That's like trying to describe a song without music.It's paramount
to create a sense ofurgency, make the appointrnent, and end the conversation. How do
you create urgency? By simply letting them know you dont have much time, but you
would love to e4plain Melaleuca in person.
Sincerely Cornplirnent
The second part of setting appointments is to compliment the person. It tells her why
youVe chosen to talk to her. It helps her feel good about herselfand leaves her more
open to whatyou have to say \X/hen someone notices something special aboutyou,
doesnt it make you more receptive to them?
Complimenting is also an excellent lead-in for any conversation-if it's sincere.
People will detect any sort offorced comment. Thirk back to identify what is qpecial
about that person. If the contact is a referral from someone else, mention what that
person said about the contact

SETT]NG APPOINTMINTS BUILDING YOI,,R MELALEUCA BUSINESS 16

 For example:

Grocery clerlc I noticed how efficient you are at your job the other day and I m TIID"FORM'METHOD
lookingfor people like that. OFREIdIING
rrairdresser: You know, you're always Many Melaleuca business leaders
so willing to listen and help people, I just know
you'll be the type ofperson to succeed. recommend the FORM method of
relating to new contacts. An acronyrn for
Friend: I know you really care about what kids are exposed to these days, and I thought Family Occupatio4 Recreation, and Money,
you would want to help other families use safer products. : ,r this method helps categorize the need level

Referral rx/hen I ofyour new contact. Ifyoute really listening,

asked Bob who he knew with an enrrepreneurial spirit-a people
youVe most likely picked up on an area of
person who strives for something befier in life-he mentioned you.
need with yournew contact. \7ould he like
Neighbor: You know, I see how hard you work every day and I knowyou really care to get out of debt?That's a Money contact. Is
about providing the best things foryourfamily ret me tellyou about something that he really dying to have that new car or boat?
could help. That's a Recreation contact Does he wish he
could afford a college education for his child?
That's a Family contact Think about your
Approach contact before you call Does she want more
At this point you can insen whatever approach works best for you and the person with time with her family? Does she work too
whom you're speaking. There are many approache, yor, .*
ur"-here are just a few: many hours at the office? Is she stmggling to
.The family approach pay bills? Does she have a family member with

.The product approach health problems? Is her car about to quit every
. The straightforward business approach time she drives it? Use this infomation in
helping you set the appointment.
use rhe ones tlat work best for you Remanber, the objective is to get the appointrnent, and
nothingmore.

Conlirrn
The last part ofthe conversation is to confirm the appoinunent. Give the person
two or
more options. "I m ftee for hrnch tomonow or we could get together Thursday
or Friday
morning for coffee. \X/hich works best for you?"
Once you have the appointment, than_k the person, tell him or her you,re looking
^
forward to it, and conftrm the date and time once again. Make sure you mark it down"
in your calendar. You've just succeeded in getring an appointment! pat yourselfon
the
bac( pick up the phone, and do it again.

t.ni"i9

BUILDING YOUR MELALEUCA BUSINESS SETTING

 S7rurDoYouNEEnro Doro
CnrTorRrryOuroF DEer?
rf you're loohing for a *oy tot ri* extra money or reduce expenses,
Melaleuca has the answer. ulith a straryhlforward, proven approach,
Melaleuca giues
you the oppot4unity to get out of debt and enloy lfe to its
fullest.

In a world of economic uncertainty, Melaleuca's work-ftom-home opporn:nity

helps many families use their spare time to help others
enjoy the beneffts ofhealth promoting products while earning the
extra -or"y rh"y.""d.
sometimes it helps to see the figures to determine what is needed to get'out
ofdek and set up a comfortable retirement.
Numbers in black and white can help clari$, the realiry ofyour situarion
and help you to set more specific goals for the future. ?ke a
look at the example below

Assumingyouare4oyearsoldand canearnf,Aretarnonyourmone)1
youwillneeds$rg,2ooperyearors$r,6oopermonthto
payoffyour debt in 7 years' To save s$r.6 million for retirement, you
will need s$z8,8oo
- per year or s$z,4oo per month (assuming a
non-tax-deGrred investment) for z|years.In total, you will
need S$4,ooo pe.;.;;-

rf)toursituationissinilartotheslnpleatwe,uihatareyourplansforbtingiqginanadditionals$4ooopermonth?

t'The
above idormadon consists of example5 ryfu.1t the amount of income one-would requ'e to clear his/her debts.
in Singapore cunenry convened fion Noirh A11 ffgures referred to are
Ameri.*
"rr;rrrate
ag".-r l-.rt-g" rr"'.ir.Z3i.e.;;* a.ilar ro one ( r) U.s. do1a. r
"rn! ""

WI]AI DO YOU NEED TO DO TO GET TOTALLY OUT OF DEBT4 BUILDING YOUR MELALEUCA BUSINESS
 \TrurARE Tr{E \7nys ro Eanx
CoUPENSAiloN vrrTl{ Mnr-trEucn?
Eollowing are seueral ways in wh1y.ft.you c6n edrn monthly commissions
and bonuses as a Melaleuca Marketing Executiue ;,

Product Introducrion Commission: The first month you personally help new
customers purchase Melaleuca products, you eam a commission of z o% or zf/o of the
total Product Points they purchase up to r5o product poirrts.

Personal Enrolled Customer Commission: Beginning with your personal

customers'second month purchases, you can earn f/o,
t4o/o, or zo%o o{the product points
they purchase monthly

organization commission: Yo n ear'' a f/o commission on the product points

purchased mondrly by customers enrolled by others in your organization.

value Pack and career Pack commissions: rwhen customers you enroll or assist in
enrolling purchase a value Pack or career pac\ you eam a s$5o or s$75 commission.

one:rime Advancemerrt Bonus/pacesetter Bonus: As you advance your business to

a new status' you qualify to eam one-time advancement bonuses for each new status you
Ifyou rapidly advance through the Director rarrks, you quarifi to double eacir of
lchieve.
these advancement bonuses and earn up to S$r9,5oo onjust the pacesetter Bonus.

Pacesetter Mentoring Bonus: Each time one ofyour personal Marketing Executives
"Anyone can build this business to any
advances to Director through senior Direcor in pacesetter timeftame,
, orr"- yor-"*
time bonus. one time bonuses begin at s$ roo for Director and increase with each status height they desire. I know several people
up to s$3,6oo at senior Director. To qualift you must have an active status equal to or who are making $5oour-$l,ooous every
higher than the status of the advancing personal Director. month. And that is residual! \Xrhat a
marvelous feeling to help someone else
Quarterly Director Bonus: This bonus will be given at the end of each calendar change their life and ftnancial situation.',
quaner (March, June, september and December). All active Senior Directors and above
can share in a pool equal to r% ofproduct points plus all dollars not used in the
D eb omh Walters, Executiv e D ire ctor lII,
monthly
leadership pooJs. NorthCarolina,rJS

Leadership Pools: As your business grows, you can participate in montlly company
revenue sharing based on the increase ofnew customers in your organization.

Financial Freedom Bonus: Active Senior Directors can eam 5$600 per month and
Executive Directors can eam S$r,5oo per month.

* the cornpenntion section

see in thisbooliet for fn+her details.The abwe information is conect
attlutimeof pnnting.

BUILDING YOUR MELALEUCA BUSINESS WHAT ARE THE WAYS TO EARN COMPENSANON WTTH MEIATEUCAC
 HovrMucrr
CNNYoUEEnNI?
Once you've enrolled, determined your category andlevel of commitment,
and reviewed yourbeglnning chechlist,you may wondey:Vhat's the next step?

There is no limit to how much you can eam in your Melaleuca business. It! all up to
EARNINGSINONEYEAR you-your effofts, your time commitment, your ability to leam and duplicate proven
methods, and your dedication to success.
MarketingExecutives in zoo5 and The faster you build your business and the more people who join your
zoo6who ac-hieved the status of Senior organization, the more success you will enjoy Melaleuca offers a unique bonus to those
businessmen and women who move quickly soon afterthey enroll You may eam in
Directorand above on the Pacesetter
twoways:
schedule eamed signiff cant income
fiom their Melaleuca businesses. r. The Pacesetter Bonus rewards new enrollees and their enrollers for moving rapidly to
Director level
Low 5$28,532
z. The Pacesetter leadership Bonus allows advancing Directors the oppornrnity to
High s$+sl,z8z double their one-time leadership bonuses through the Director levels, including
advancement to Senior Director. The table below shows an example of the potential
Averagie S$95,r35 income available when you follow the Pacesetter Program.

*Tlumonthinwhithtntaldallars paidmay vary and.fupmls onlherequiremmtthal

atstomers oy statusbe
heldfor 3 or 4consecutitemontL*.

t Earnings mayvarybasedontlu anouttt of wdwtuuttspurchased andtlu efforts of Marhding0xuutiues.

Assumes auerage of 48I4odvt?ointsof yurclnsesby custnmmintlv otganization.
Eor a comgW representntion$whntMatketingExautiues eamwithtlrciyMelalaatbusirnx,vethe
CompnstianPlanandtlvtnrmeSlntistksinthisbtoldd"Ihis informahonafuinsthe CompnwtinnPlnn
and/or illus*atestlu etmingpotentinlof aMarhetingLxecutiue and doesnotwptesentwhnt arryMa*zting
Exrcutive will eavn nll figryes yefmed ts are in Singapore amenry.

HOW MUCH CAN YOU EARN4, BUILDING YOUR MELALEUCA BUSINESS

SAMPLE FIRST TIY/O MONIHS
FOR CAIEGORY zS AND 35
Following is a realistic example of how much you can eam in your first two months
with Melaleuca if you achieve the status of Director and Director II.

Earrr 5$6oo+ Your First Month-Achieve Director

Product IntroductronBonus (zf/"f zo%of totalproduct points) ....................................... S$zzo

Pacesetter Director Bonus ...............
4Value PackAssist Bonuses (g5o each)
,.*.1"._.._...-........... S$zoo
..................... ..................................
"rffhatever your goal, it's here for you
if you're willing to put forh the effort.
You can reach your goals. t$tre know*we
Sgzoo
didit'
Brure andKrstinNewby
Cotporate DiredwqTexas, US

Earn S$rzoo+ Your Second Month-Achieve Director II

Product Introduction Bonus (zo% oftotal product points) ................................................. S$zoo

Pacesetter Director II Bonus ........... ................................ S$+oo

4 ofyour personally enrolled customers buy Value packs (g5o each) ................... Sgzoo

4 Value Pack Assist Bonuses ($5o each) ................. ..... S$zoo

Organization Commission (fiom rst month enrollees) ........................................................ S$zBo

nentlts may va;ryfwmbusinesstnbuiness. Eor an acanate rcyeseriation of whatMnkdmg

Exeattfues eam withtheirMelaleumbusiness, see tlrc cotnpmntionplan orthelnnme stnistis in
thisboohbt. Allfigures are in Smgapare dnilars.

BUILDING YOURMELALEUCA BUSINESS HOWMUCH CANYOU EARN4

 THE PncESETTER PRoGRAII
EXAMPI,E
Ifyou enroll on August r5, August
would be your month of enrollment. you
have two calendar months-september
and October, in this case-to achieve
Director status. You would then need to
advance one Director status level each
month to continue on Pacesetter time
frame.
PACESETIER DIRECTOR BOI\US
The Pacesetter Program is part of Melaleuca's Compensation plan. New enrollees
can earn up to S$zoo and their enrollers earn S$roo when the new enrollee buys a
career Pack or value Pack and becomes a Director. This bonus rewards new enrollees
and their enrollers for moving rapidly to the Director level. New enrollees and their
enrollers can each earn a S$roo bonus if
r' -ir'
Ilre new enr.ollee (who earts S$roo) the enroller (who earns S$roo)
r. becomes a Preferred Customer, and r. has an active status ofDirector or
z. buys a Value or Career Pack, and above, and
3. becomes a Director within the first two z. has, since joining Melaleuca,
calendar months following the month of purchased a Value or Career Pack.
enrollment.
PACESETTER LEADERSHIP BOhIUS
FOR DIRXCTORS & SENIOR DIRECTORS
Advancing Directors through Directors IX, and Advancing Senior Directors through
Senior Directors IX, can double their One{ime leadership Bonuses each time
they advance depending on whether they meet the Pacesetter timeline. Rapidly
advancing Drectors will earn Pacesetter Leadership Bonuses instead of the One-
Time leadershipbonus.

Minimum# Averase Months ro

One-Time Pacesefter of Personallv leaders"hip- Persoaal oualifr
Leadership-
Bonus
Leadership
Bonus
Enrolled' Points Directors froriTimi.f
Customefs Required Required Enrollment
S$roo S$.zoo 8 r o zMonths
UrecorU
Director III S$3oo
qlfectorlV
Dkectorv S$joo S$rp;

DirectorVll S S$z,ooo

SeniorDrcctor montls since achievhs

Senior flirector "
S$3,6oo S$z,zoo
-- .};FPXG
IO 5
*-l -;M;fi;
SeniorDirectiorll ffi.:::-;;-*.:: r--;. -
Senior DirectorIII f/ootPEG ic'%ofPEG 6 .2
SeniorDiectorfV. 5%ofpEc io% ofPxc 6 r Monrlls
SeniorDirectorV sz"ofpEc- liozofffc-- -*--^ --7'----
-rr--.-- -*-*:*;ffi.-
W@m.--5%APxc@:- '..l- r* -.4r];;frI;:=-
SeniorO*&orVtt- 5y.ofPEG
loXofpfC - zo * - -
ir 8 - --rr,A";rf,,
seni-tirectorr,il sz.ofpg6--=o%;fpEc----. ';;- -- -i3 - - 8 Months
SeniorDirectorlX sZofruC--- loEiFiEE..- * ' ro Months
Executive Director ro% of PXG 20 15 10 rzMonthJ'::
Note: PEG, (Pe$onal Enrollee Group) volume is the total organizational product point volume of a Marketing Execudve's personal
Enrollees in any
given month. For advarrcing Directors to quaLify for Pacesetter Leadership bonuses, they must hold their
new status for three consecutive months.

THE PACESETTER PROGRAM BI,IILDING YOUR MELALEUCA BUSINESS

 THE METnTEUCA
CotvrPENSATrox Prnx
Melaleuca's Compensation Plan is designed to reward independent Marketing
Executives who develop customers for Melaleuca products. The income you eam from
your Melaleuca business is determined by three factors: the numbbr.&customers you
have, the amount each customer purchases each month, and your effectiveness in
buildlng a marketing organization that includes other Marketing Executives who help
you expand your customer base as they build their own marketing organizations.

The key to understanding the Melaleuca Compensation plan is to remember that all
commissions and bonuses eamed are based on the sale of products to end consumers.
"End consumers" are customers who purchase products to use in their homes. you do
not eam commissions and bonuses for recruiting or signing up customers-but you
will be paid commissions whenever those customers buy products. And that can mean
monthly residual income for years to come. Frankl. VanderSloot
"Melaleuca's Consumer Direct
The information on the next few pages explains the Compensation plan, and is not
Marketing* program provides the
representative of what any Marketing Executive will earn. Any representation or
oppomrnity for people to succeed
guarantee of specific eamings would be misleading. Success with any business takes
through their own efforts. Tens of
hard wor\ diligence, perseverance, and leadership. Success with Melaleuca will
thousands of famfies are now competing
depend on how effectively a Marketing Executive exercises those qualities.
direcdy with major manufacturers
of nutrition, pharmaceutical, bath &
body, and home care products-and
winning! \7hen customers purchase
Frark I,. VanderSloot, CEO
Melaleuca products each month, profits
ftom those sales go directly to famiJies

'Ut-/,J-/2^r
throughout the world rather than to large
corporations."

23 BUILDING YOUR MELALEUCA BUSINESS THE MEIIILEUCA COMPENSATION PI"A,N

 Itl

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tlu above information is cnnect at the time of prntng

THE MET"{EUCA COMPENSATION PI"{N BT,JILDING YOI,'R MEI-ALEUCA BUSINESS

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25 BI'IILDING YOUR MEI-{LEUCA BUSINESS THE MIATEUCA COMPENSAIION PLAN

 C olt prxSATI oN S utvttr,tARy
Prodrrct Introdrrction Cornmission. As the Enroller,
you earn up to zf,A commission on the first r5o product
points purchased by your personal cusromers when they
shop in their first month (select pack and back up orders
excluded). If you are the immediate Marketing Executive
in the customer's suppon line, you earn z7o/o. If you are
not, you eatn zoo/o and the immediate Marketing Executive
earns f/".
Circle of Influence Bonrrs. Marketing Exe.rtirr"rlit*
who qualify for Circle of Influence (COI) in a month by
enrolling 4 new customers will receive an additional COI
bonus of S$r5o. If the Marketing Executive,s Average
Retention Index (Anf) is above B5%, the bonus will be paid
in the qualfing month. If the Marketing Executive's ARI is
below 85%, the bonus will be paid after the cusromers have
remained active for 3 months.
Personal Enrolled Crrstomer Comrnission. As
an active Director, your commission paid on your personal
customers' Product Point purchases increases to t4% (with
8 to 19 personal customers). I7hen your active personal
customers increase to 20, you eatn zoo/o on all product points
generated by those customers each month.
Or$anization Cornrnissions. Each month that you
quali$r active Marketing Executive, you will receive a
as an
commission of 7/" onthe first r5o product points purchased
by each customer in your Marketing Organization. you eam
the Organization Commission from customer purchases
after the customer's month of enrollment. To quali$r for
commissions in the customer's second and third months, the
customer must shop and place a minimum product point
order.
Career/Valrre Pack Cornmission. Marketing
Executives earn S$5o on the Value packs and S$25 on
the Career Packs purchased by their new customers in
the customer's first two months following the month of
enrollment. Customers may purchase up to two packs, but
the commission is only paid on the first pack purchased.
A Marketing Executive may earn the Career/Value pack
Commission if they are designated as the,Assist" on
the Independent Marketing Agreement form of a new
Marketing Executive who is not their personal customer.
One-Tirne Advancernent Bonuses. When you
advance to Director and each Director Status through
Director IX for the first time, you earn a one-time bonus
beginning with S$roo at Director, and increasing to 5$r,6oo
at Director IX. \X/hen you advance to Senior Director for
the first time you receive a one time bonus of 5$3,6oo.
COMPENSAIION SUMMARY BUILDING YOUR MELAI-EUCA BUSINESS
rJ7hen you advance to Senior Director II through IX for the
first time you receive of your Personal Enrollee Group
5o/o
volume as a one time bonus. \7hen you advance to Executive
Director through Executive Director IX you receive ro% of
your Personal Enrollee Group volume as a one time bonus.
Pacesetter Bonuses. \7hen a new enrollee advances
to Director in Pacesetter timeframe, the enrollee and their
enroller can each earn a one-time pacesetter bonus if:
The new enrollee (who earns S$zoo) The enroller (who earns S$roo)
r. becomesaPreferredCustomerand r.hasanacdvestatusofDirector
Or above, and
z. purchases a Value or Career Pack, and z. has, since joinhg Melaleuca,
purchased a Value or Career
Pack.
3. becomes a Director within the {irst
two calendar months following the
month of enrollment.
Then as you advance through the Director ranks in
pacesetter tirneframe you earn one-time bonuses equal to
two times the one-time advancement bonus at each starus.
PacesetterMentorirrgi Bonrrs. Each time one of your
personal Marketing Executives advances to Director through
Senior Director in Pacesefter timeframe, you earn a one-time
bonus. One time bonuses begin at $roo for Director and
increase with each stafus up to 5$3,6oo at Senior Director.
To quali$', you must have an acdve status equal to or higher
than the status ofthe advancing personal Director.
Director Developrnent Incentive. In any month
in which a Director or above develops an new personal
Director, the leadership Point requirements for starus will be
waived for that monrh and the following two months as long
as the personal Director remains active!
Active Senior Directors. Active Senior Director can
earn 5$6oo per month and Executive Directors can eafir
S$r,5oo per month.
Directors and above are guaranteed all personal Commissions even
if they produce no Leadership points in any given month. Directors
are guaralteed to earn a minifnum commission of s$z5o per month.
In any three month period, ifa Director earns at least one leadership
point, he/she will be eligible to earn organization and leadership
commissions as shown above.
AoomoNarlNcunrrnms
AnornoNAr lEeonnsnrp IxcENTTvES AND BoNusns
Drrnrmoxs

Product Point A value assigned to each Melaleuca Droduc or Leadership Points leadership points measure the level
service upon which commissions and bonuses are calculated. of support a Marketing Executive provides to his or her
Organization Volume The total product points ftom products organization. Melaleuca's Compensation plan requires each
and sewices purchased in a Marketing Executive's org*iotion Director II and above to regularly produce leadership points.
in a calendarmonth. Up to six_leadership Points are available for enrolling a new
Preferred Customer. These six leadership points are iistributed
PEG Volume Personal Enrollee Group (pEG) Volume is
the total organization product point Vdlume of a Marketino
,.,$frllo*t'
Executive'slersonal Enrollees in *y gi*" *.irt
.

Ina{ 3 leadership Points rarnedby the enrollerwho is the Mad<eting Executive who provided the name ofthe
new Pteferred Cmtomer
Pres€nter z leadership Points Eamed by the Markering Executive who gave rhe majoriry of the presentadon that resuked
in the enrollment of the Prefemed Customer
Careerlgalue Pacft r leadership poinr Awarded to the presenter ifrhe new pteferred customer purchases a Career or value pack
during the month of enrollment.

Roen ro Etccumrr DrnncronTh,enuxc

This is one of the most informative and effective events for

ONn-Trur AnvervcnivrENT &
Senior Directors working their *ry,o E*".uJu" Dir;cio^r-^
PecrsrrrER BoNUSES
status. Ifhen Marketing Executives become Senior Directors,
they are invited to Melaleucas offices for a training event, witl
the opportuniry to tour Melaleuca,s facility and r) One{ime Advancernent Bonus: As MarketingExecurives
Management Team members
-E"t *itii tt " advance in status, tley can eam One{ime AdvancJment
Bonuses. This bonus will be paid out after rhe Marketins
Execudve has rnaintained the status for three consecutiie
6
months.
Quenrnnrv DrREcroR BoNUs
z) Pacesetter Bonuses: Marketing Executives who have
Corporate, Executive, and Senior Directors mav parricioate purchased a Career or Value Pack can double their One;Iime
in a Quanerly Director Bonus designed to ,e*"rd leadJrc for Advancement Bo-nus by advancing rapidlythrough rhe Director
developing personal Directors and helping others do the same. o
ranks. If the Marketing Executive ad.rrrn es to $atus within 5
The bonus works as follows: the speci dtimeallotted (seebelow), theywill".ihqualifvfortle a
To participate, you must develop one (r) new personal Director Pacesetter Bonus in place of the One{imeAdvancement Bonus.
€
and have two (z) personal enrollees advance to a status above
Director in the quarteE OR develop two (z) new personal Pacesetter Bonus E
d
Directors and have one ( r) personal enrollees adriance to a
status abo-ve Director in tle quaner, OR develop three (3) new
Sfahrs fime to Qualify tafter ntonth af enrollmm! I o

personal Directors in the quarter. Directot e Morrths SDIi r Monrh

At the end of each calendar quarter (March, June, September, Director II 3 Months SDIII z Months o
o
and December), all active Senior Directors and abo# can
Director III 4 Monrhs SDIV 3 Months
share in a pool equal to r% ofcompany product points during
the quarter. Director IV 5 Months SDV 4Months
!

5'
You will participate in the pool according to the increase in Directorlr 6 Months SDVI _sMonths
your organizational Directors ftom one quarterto the next. Director VI z Months SD\1I 6Months 5
leaders who are in their ftrst z4 months with Melaleuca can Director\tI I Months SD\AII B Months
earn up to zo% of in-country pEG volume in the pool
Dilector\,lil s Monrhs SDIX ro Months
?arricipation in the pool will be prorated (roo%, 66%, or
33%)
based on your active status during each month in the quaner. DkectorlX roh{onths
Directors who roll up into your organization during the Senior Director r r Months
quarter will not count in your orginizarional Dfue;r count.

BUILDING YOUR MELALEUCA BUSINESS ADDMONAL LEADERSHIP INCENTNTS AND BONUSES

IrenrnsnrpPoors

Active DirectorsIII through Directors IX participate in a monthly Leadership Pool equal to lolo of total company
Product Points; Senior Directors participate in a Leadership Pool equal to l7o oftotal company product poirts;
and Executive Directofs and:Corporate Directors participate in a Leadership Pool equal to 2olo of totai company
Product Points.

IIt

:i...: :..-:. 1r.:r:::r:r' i:::::-.. .::::; i:;

countrv wifl he.used--,
.:.:::: :::.:. .r.:::,:::.::::: i ;:1];-:'

ADDMONAI LEADERSHIP INCENTNT,S AND BONUSES BUILDING YOUR MEI*ALEUCA BUSINESS

 Tnnnr Iuponruvr penrs Or Luenrnsrrrp PorNTs point eamers, and the top Director pool point
eamers will share in a ponion ofthe respective
ANENnorr.l,rcvr Rrqtnnno FonlilosRs leadership Pools. In order to panicipate, top
Enrollfirents are divided into three (3) parts. Directors or above who have achieved
MarketirrgExecurives must have a leadership
by using Ieadership Points that affect bonuses zo,ooo or more organization Product Points
Point average ofat least 4o Leadership points.
for leaders. leadership points are assigned as are tequired to produce an average of ro
Top pool point eamers in the Directorpools
follows: leadership Points per.ft-iotth. For every may not have been an active Senior Director
5,ooo ad&tional organizarion Product ?oints, previously Top pool point eamers in dre
lead/Xnroller 3 points
Ditectors or above must produce one more
Presentation 2points Senior Director pools may not have been an
leadership Point. For example, a Director
Carcerf r point (awarded to the
or above with z5,ooo organizational Product
active Executive Dirator previously

ValuePack Presenterifthenew
enrollee purchases Career
or Value Pack during
their month of
enrollment)
fpoints availablefor
each enrollrnent
Preferred Customer Membership Agreement
forms require enrollers to speci$which
Marketing.Executive helped with each part
ofthe enrollment. To quali$' for points for
the current mont\ the preferred Customer
paperwork must be received before montHs
end. Please note that these I€adership points
will determine stana, advancements and
commissionq therefore, enrollers should
assign these points carefully and honesdy The
points are allocated according to the following
deffnitions:
IJAD/ENROLLER
The Marketingnxecutive who zupplied the
name ofthe enrollee.
PRESXNIANON
The Marketing Executive who gave the
majority ofthe ptesentation that resulted in
the enrollment of the Preferred Customer.
one additional leadership point will be
given to the presenter for each presentation
that results in the purchase ofa Career
Pack or Value Pack by the new enrollee in
the month of enrollment lnrollees must
maintain their Preferred Customer starus
Points must produce rr leadership Points;
similarly, a Director or above with 3o,ooo
must produce rz leadership points, etc. Those
producing fewer leadership Points will receive
a percentage ofthe total commission available.
LnenrnsmPPoot
IuronuerroN & Drrarrs
Active Directots III * Corporate Directors can
panicipate in exchrsive leadership pools. The
leadership pools are designed to reward those
leaders that provide an ongoing contribudon
to their organization by creating growth and
helping others reach rtreit goals. A requirement
to participate in any leadership pool is to have
developed one (r) or more new personally
enrolled Directors in the prior three months.
Active Directors III - IX can panicipate in the
Director's leadership Pool up to a mon*rly
amount equal to the status caps in place for
their status organizarion commission or up
to 9o% ofwhat they would make as a Senior
Director in the Senior Director leadership
Pool, whichever is less. Directors III * IX rnust
have a minimum of6ve average Leadership
Points to participate in the poo1. If the three-
month roll-ing average of leade$hip points is
less tharr 15, participants may earn up to the
maximum of Sggoo in the Leadership pool.
Senior Directors - Senior Directors D( may
eam up to S$Toooor f/"ofthebpEGvolume,
whichever is gteater (not to exceed S$r5,ooo)
Executive and Corporate Directors may
eam 14% oftheir PEG volume or S$3o,ooo,
whichever is less fiom the Execurive Direcror
pools.
Director III Minirnrrrn Cornrrrission
Guarantee" Active Directors III and above
are gtmrmteed to earn monthly commissions
ofS$25o.
Residual Irrcorne for Personal
Cornrnlssions is Guaranteed! Leaders
eam personal commissions (residual income
fot work they &d) regardless ofleadership
Point production. Ad&tionally, as Directors
meet all other requirements to be a Dkector,
they will be paid on Presentation commissions.
The Presentation commis sionis a f/o
commission that is paid on the product points
produced by customers in your organization
forwhom you did the presentadon and eamed
the Presentation leadenhip points.
Additional First G€neratlon position.
An additionalffrst generation position will be
given to leaders who advance to Director \lI for
the first time!
Execqtive I)lrector Credits" To advance
beyond Corporate Director Status, a Corporate
Director must maintain the minimum
qualiEcations for Corporate Dhecror which are:
at least ro personally enrolled Directors, ffve
(5) ofwhich need to be Executive Directors,
achieve minimum Organization & pXG

I all three months for the leadership points

to count for the three-month average. For
ftom the Senior Director leadership pool
SeniorDirectors mayearn upto the maximum
Volume eqrul to the status they are trying to
achieve, and achieve the personally Enrolled
example, a current leadet who has earned of 9o% ofwhat theywould make as an Xxecutive or Colporate Director credits.
leadership Points would calculate as follows: Executive Director in the Executive Director Executive or Corporate Director credits are
pools. New Senior Directors will, in the third calculated each month based on the active
consecutive month as a new Senior Director, status ofyour personally enrolled Executive or
February r5
receive double their normal status factor for Corporate Directors as follows:
March t+ that month. In that month they may earn
Ap.rl 16
up to S$r4ooo or /. of their PXG volume, Starus credit I stanx Credit
+5+3=15 whichever is greater (not to exceed S$r5,ooo). Executive Direcor r. r I \,I
Exerurive Direcror r.e
Ererudve Direcror IJ r.z I Executive DirefforVII r.7
Xach month the top Executive Director pool Execurive III r.l
Dirctor I Exeutive Dirctor\lII r.g
Exrcutive Direcor [V r.4 D(
point eamers, the top Senior Direcor pool | Exerutive Direcror r.9
Executive Direffor V r.5 Corpomte Direftom z.o
|
BI,IILDING YOUR MELALEUCA BUSINESS ADDInONAI TEADERSHIP BONUS INTORIVIATION
 d,Ik'"fu"ww.
2008 Annual Income Statistics
Customors
The majority (more than 600Z) of tho.u
who buy Melaleuca products each month are
strictly customers. They are not interested in
pursuing the Melaleuca financial opportunity.
They just love Melaleuca products. Only a few
of them will ever decide to build a Melaleuca
business.

Customer Referrals Status

29%o of allMelaleuca customers have refer:recl at least one customer but fewer than eight customers. As those customers
pwchase products directly from Melaleuca, those who referred them receive a small commission. These households are
not necessarily interested in the financial opportunity. Their relationship with Meialeuca is primarily because they love
Melaleuca products. Their "status" is determined by how many customers they have referred. A Marketing Executive has
at least one customer. A Marketing Executive II has referred at least two customers and a Marketing Executive III has
referred at least four customers at some time in their life. While these individuals may not be considered serious business
builders, their customers (Iike the vast majority of Melaleuca customers) come from word-of-mouth referrals. Therefore, the
overall contribution of these individuals is significant.

Time to Achi.o. Stato"l

I'll:r, lxecutive / ].b;o $2, 142 l?fi Ma.

!it:. 3ree, ii 't { :., +\ t,> / ') 32$ tolo,
h:iLr. Xr':e, nl{ 1{}.*% $tr$,94{; I ?* &4o-

Developmental Status
OnIy 1 out of 9 customers (11%) witt decide to start their own Melaleuca business and eventually achieve Director status
or above. Directors have made a substantial effort (probably spent at Ieast 50 hours) in developing at least eight Melaleuca
customers. Those estimated 50 hours could have been spent in a single week or could have been spent over several years.
But at some point in their lives, Directors have invested enough time to develop (and maintain) at least eight Melaleuca
customers.

Active Percent of Annual Income Minimum Average Minimum Average Time to Achieve Stato"l
Executive Business Petsonal Personal Total Total
Status tluilders with Customets Customqs Active Active
Shortest Longest Average
This Stams High Low Avnage Customers Customers
Time Time Time

Dr.rctor i/iI 'd3,7"/" $J4,eri g1 *5 $J,> / 3 t$ i4 1$ 65 I M*, 120 Mo"

ANNUAI INCOME STATISTICS BUILDING YOUR MELALEUCA BUSINESS

 Initial Leadership Status
Leaders at these statuses have made a more serious effort at buitding a Melaleuca business.
Those who have reached these
leadership statuses have not only invested enough time to develop seireral customers, but they
have atrtt some of
those customers start a business and become Marketing Executives. Those Marketing Execuiives
have, in "ip"a
turn, referred
adfiJional customers who purchase Melaleuca products each month. Commissions are paid based on the
development of
customers and the development of leaders who help others reach their goals.

Active Percent of
Annual fncome Minimum Avemge Minimum Average
Execudve Bushess Time to Achieve Statusl
Personal Personal Total Total
Status Suilders
Active Active
withThis Shortest
High Low Average Custoners Customqs Longest Avmge
Status Time Time Time

Dir.III 6.28/o &38,933 $2,951 $r0,859 I1 1q 33 I Mo. 120 l!,1o. 14 Mo"

nir,l\: I V ?.6a/o $43,509 &7,528 $18,131 L1 35 94 294 I hlo. 1"20 Mc, 19 tolo,
'1",30/o
Dir. VI / l:U $65,fi72 $t?,852 $2S,t7o T' 46 ?0'f 406 L S{o" 12$ Mo. 21 M*-
Oir VIll / IX 0,8% $98,330 #1.9,2t5 *41,L56 1S 50 303 618 I &{o. l"2S Mo. 22M*,

Advanced L eadership Status

Those Marketing Executives who reach Senior or Executive Director status have shown substantial
interest and
dedication in building a Melaleuca business. While they may not work their business full-time, it is essential
that they
invest some time each month nurturing, training, and irelping those in their marketing organization. Melaleuca
advocates
that Marketing Executives keep their futl-time job and work ihui" M"lule,r"a business in tleir spare time. However,
some
Executive Directors at the higher income levels do work their business close to full-time. Melaleuca
rdrro.utu"
that Marketing Executives do not quit their futl-time job until their Melaleuca income far surpasses "t"ongly
the income they
receive from their full-time employer. Rather, they should add their Melaleuca income to their regular
income, thereby
making a substantial difference in their family finances.

Active Percent of
Annual Income Minimum Arcnge Mininum Average
Execudve Business Time to Achieve Statusl
Personal Personal Total Total
Status Builders
Active Active
with This
High Low Average Customers Customets Shortct Longst Average
Status
Time Time Time

Senior Dir,2 2,8% fi263,766 $31,266 $83,38? 28 65 36S 97t I &{o, 120 Mo, !/ Mi,
ftrxecunve -,
lrrn-1 1.5$/a $887,136 $58,87? $222,81t 2A 89 853 2,643 4 h4s. 120 l{o, 24 Mo.
tr*ss than
-
LOIPOrate ^.4
ulr ' B.lo/o $1,264,s?2 $838,565 $1,814"0r4 20 LI3 7,832 L2,915 29 Mo, 120 Mo. 39 Mo,

ol 1.6 Singapore doltar per one (l) U.S. doilar)."

Executive exercises those qualrties.

1 lnclums
all active lvlarteting ExecLJtives joining Metaleuca wi$in the past t0 years.
z Includes statistics for
Senior Directorthrouqh Senior Director X.
r lncludes statistics for Executive Drcct0r firough Executive
Direct0r lX.
q
Includes statistics for positjons 0t Corp0rate Director and higher

3I BUILDING YOUR MELALEUCA BUSINESS ANNUAI INCOMI ST,{TISTICS

r
 Flovr To CovPtETE MrrerEUCA
ENnoTtMENTFonus
Crrstorner Mernbership
Ag!'eernent
To ensure quick and accurate processing
of your Customer Membership
- kllr$ELrodr*e ::rwihe*
Agreement form, please follow these _r.ffiJofu;.-r ;;+;;,G-s*Jiii;uw* d a e p?f t&sh{dirrr{rer**
:*ihl*:nk E:1, q& :rkkd*{d&l*,
c*k6s4B*&*_
simple guidelines: wy,ry@
. Fill in neatly using uppercase letters and
staywithin the boxes.
. Use a permanent inl ballpointpen.
. Verify correctness ofspelling and
l*tillisn!i,HrllMr
addresses.

Please remember to:

e@gr*r*.@.&*k l:&,]Mtrlwt]&$SMWSM
r. Complete all five secrions.
*Sp&@*a&@&*d@ r*Ehr@rsd
..
z. Attach appropriate Interbank GIRO sso
tffitsroi**pltlxat&sind sl,a*w -
documentation, if applicable. ,-et. ,,Mtlro,.,xx*rau. s]ryry9-4aq
'*rF!*W&h -
.q

:*&d&rddds&6a&
3. Mark one ofthe Backup Order
selections in Section 3.
4. Fillin your name, home phone number
and the products tobe included onthe
Select Pack form on the revenie side of
the Customer Membership Agreement
if using the Select Pack Backup Order.
5. Faxboth sides ofthe Customer
Membership Agreement if you plan to
fax your forms.
6. Submit a new Customer Membership
Agreementform when making a
change, such as a differentprefered
method ofpayment or a different
Backup Order selection, and be sure to
printthe name, home phone number,
and birthdate ofthe person listed on
the Melaleuca account.
7. Make sure allforms are signed
personally by those persons listed
onboth the Customer Membership
Agreement and the Independent
Marketing Executive Agreement. en4SS rrrf S
&***b&he&a* be**e&
**4eh&*&t*rFw*&@hnr8sffi !ffi t#xrwiis-|#rldrffi ,
**@*dli*&&kMr*Wr ce4#pd&*@s&*de.;;edshdM
Following these simple guidelines will
help ensure timely processing ofyour
new customer's account information.

Ho\r To CoMPLITE METAIEUCA ENRoLTMENT FoRMs BUILDING YOUR MEI-ALEUCA BUSINESS

IrrdependentMarfteting
ExecutiveAgfeemerrt
To ensure tirnely processing ofyour *a&$. tg*hry'h iffia}4dr*&ei! l*- ite&ed tods! {&qsd&@kk x ra!i. d{d*
Independent Marketing Executive els ies&er$nfffi &et,tuelq;M! eS! M&@d4]rs{ &,b@1***}&r.ld&t,d

Agreement form, please follow these

simple guideLines:
Fill in neady using uppercase letters
and stay within the boxes.
IJse a permanent inkballpointpen.
Veri$r correctness ofspelling and k}**s&ry*!@s
addresses.

Please rememberto:
r. Complete allftve sections.
z. Nominate your preferred level of
participation and order your Business
xpdhH*ad& tueqk&*&
Kit. tfyou already have a Business FFiFs*r'rkrr*l 2l&rbc{&tlbfr:
&deh6sd63n
hdsd*r*l*bkdMr&M**.N&
Kit please indicate the Business Kit ke&rd &!hd,@r *!t!s*x&fr &!&!{
dbk*&F$dMrr*r&6{MWsdM
number. l,&kr*i#r,tsds@ irl*d{gl$ r{&sdtf dr M
tt Mb dffi kd@ lw rr* d k&lwswa{ap*w j**trFelw dlMs{ti!
3. Sign up to receive our weekly email 3 :&3h:dM{k
'InTouch. Marketing Executives who
ee*'&&dd*p*p*'&eede& ;b-*&kedf*il&d*
subscribe to InTouch receive updates dRe.M$-6&l&'e4er*@SA&rd k8,*kl#&stq*r*q.@eFc
dftae***k&dh&*e& &b!@&*61&'r!!!@ed&*d&db!e
on business and product offers. ffN ar:
.'rkr*kkk**dr* r*.
&wrkal1er*&..ki.r],sd@a**wd|& i;.i*
4. Convertyourhome to Melaleuca by lsr.tq;bee&et&&a*&ard** ryeFifude@&i:li*a&r*r*3*&
RFvrd6d4qrk s+ ffiFss 4s
purchasing a Career Pack orValue
Pack Nicole Miller Value Pack
MffiffiF44i,t+4lii,:ii:\,:.,.,:,,
contains everything you need to try
out, introduce or demonstrate Nicole
Miller products to potential customers.
These Packs offerfremendous value
and are an essentialbusiness-building
tool. The purchase ofthese packs
also ensures that you are eligible for
Pacesetter Bonuses.
5. If someone other than the enroller
assisted with the presentation, include
his or her detai.ls in this section.
6. Make sure you understand, agree to What ar,e the berrcfits of enrolling nery custorners?
and sign the IndependentMarketing
Consistent enrollments make your organization grow You also receive
Executive Agreement.
a Product Inrroduction Bonus on youi.orao-".r1fur, calendar month
orders up to r5o Product Points. For enrollers to quali$, for the product
Introducrion Commission, the customer must shop in the first month.
Ifthe customer receives any variety ofBackup Order or Select pack in
the frst month of enrollnent, no Productlntroduction Commission
willbe paid.

BUILDING YOUR MELALEUCA BUSINESS HOV'TO COMPLETE MEIAIEUCA ENROIIMXNT IORMS

 Hovr To CotvtprETE MEr,qmucA
ExnonMENTFonvs
CustornerMernbership
Ag[eernent
To ensure quick and accurate processing
of your Customer Membership
h(&oodrMtutokk:rtu
Agreement form, please follow these t;id-c;;.i-;;;*;;iGiil'ii*wo, r r&&i 6{ss & n & p*is{kireso{reM
:a:lhl&:h i.:.1. :$Mkddnd&!*
simple guidelines: *4}9,3l].w*-*ryw*--_
. Fill in neady using uppercase letters and
staywithin the boxes.
. Use a permanent ink ballpoint pen.
. Verify correctness ofspelJing and
&*&'ery.eew&
addresses.

Please rememberto:
'|&:r:]#s@ t.t**h|l@rssF]*
r. Complete allftve secrions.
z. Attach appropriate Interbank GIRO
documentation, if applicable.
3. Mark one of the Backup Order
selections in Section 3.
4. Fill in your name, home phone number
s,,ar-*asaxax*
and the products to be included on the g::Yff,xl":5trffffi iMwrybeseb
-
bt?-1;;;-* -
-'6q*bfit$4r*dh&*
dwwwie@*gB*s@$*8*WE
Select Pack form on the reverse side of ds{r*r@!*\serds]r&&d|,ud* I .Mw*&rcr&*&rj-.&'
a'*d&k!@.d*&rer.ies@ I :!1,&&e&s{sa@*d.a&
,F.ds$:M,ra.
the Customer Membership Agreement
ifusing rhe Selecr Pack Backup Order.
5. Faxboth sides of the Customer H;hh.rE|k lkbs fsrt!
Membership Agreement ifyou plan to
faxyourforms.
6. Submit a new Customer Membership
Agreement form when making a
change, such as a different prefered
ffi
method of payment or a differeft
Backup Order selection, andbe sure to
printthe name, home phone number, @i,
lgiffidilrsr
EF.{l4rE!-iX
and birthdate ofthe person listed on rulffiry ;:,u;t ,_ . - -:,
mtlmdl*-
!Etfiru'
the Melaleuca account. *r@ lk'*"* E-

7. Make sure allforms are signed

personally by those persons listed --
on both the CustomerMembership
Agreement and the Independent
Marketing Executive Agreement.

Following these simple guidelines will

help ensure timely processing of your
new customer's account informadon.

HO\X/TO COMPETX MEIATEUCA XNROIIMENT FORMS BUILDING YOUR MELALEUCA

 IndependentMarfteting
ExecutiveAg[.eernent
To ensure timely processing of your
Independent Marketing Executive
Agreement form, please follow these
simple guidelines:
. Fill in neatlyusing uppercase lefters
and staywithin the boxes.
. Use a permanentinkballpoinrpen.
. Verify correcrness of spelling and &&,**e&rys
addresses.

Please remember to :

r. Complete allffve sections. Mb

M&&,*&&*&,,*
z. Nominateyourpreferred level of 'd6*@ei:*drd*

participation and orderyour Business

*ElahHCfidd*r H*akkq
;1:***
Kit. ffyou already have a Business tdtb|ld4dDrffird:t 2 I klbn{hh
Kit please indicate rhe Business Kit kdrd*rtwr*!*'dl*dr.4w*.xa*
tBsrc&tFM.q8rl@$r*rr :ffi,Sfieffif*nrwqrm,
*trbd*F*rS6*n&e{,s|@dFe Sfu
number. .l*iJ*#pkd&:!e**St{s**@srM
{rM dffi e |&u@ &d k*a&Bs srrrk m{e*6r*&k@qa rwt
3. Sign up to receive our weekly email &i1&ryis*tu;i{ttuih&4!.@ k :.M fi{*dm
'InTouch. Marketing Executives who
subscribe to InTouch receive updates
on business and product offers.
rrkFe*kkkr*F*dr*
4 Convertyourhome to Melaleuca by .i&has&@d*lffi&@{&&*&*}}
!.@i4ed*te&i*8&16rr6lt
purchasing a Career Pack orValue ':{d&ttr*6s
Pack. Nicole MillerValue pack s&a*aadd

contains everyfhing you need to try

out, introduce or demonstrate Nicole &*
Miller products to potential customers tnth*it-brb* qa&:d{.-tdrs
:
:r-rqa:hdir I
These Packs offertremendous value rfreb--r-r--b-r*, i
*'+6'.dHr*-{sr.y&*;'r,*rryr- I
and are an essential business-building
tool The purchase ofthese packs '&k!*r.ek|n*
rirrq*(&.iqt**
also ensures that you are eligible for ,adhldtnefd4
Ifttsnibr
tx&rirstrtr;&,* rlr&.i * rrrt'!d6.itl&d
rNdid* rhixlrbtr:r*
|@&*tdre *ri,@*{*@rW
Pacesetter Bonuses.
&tuke,k *b .*i& hle
5. If someone other than the enroller
assisted with the presentadon, include
his or her details in this section.
6. Make sure you understand, agree to What ae the bendits of eniollingn€wcrrstornef,s?
and sign the IndependentMarketing
Consistent enrolrnents make your organization grow you also receive
Executive Agreement.
a Product Introduction Bonus on yo* .r.rrroro"rslfirst calendar month
orders up to r5o Product Points. For enrollers to quali$, for the produci
Introducrion Commissiorr, the customer must shop in the first month.
Ifthe customer receives any variety ofBackup Order or Select pack in
the first month of enrollrnent, no product Introducrion Commission
willbe paid,

,, BUILDING YoURMELALEUCA BUSINESS HOWTO COMPLXTE MEIAIEUCA INROI,IMENT FORMS

I]
k--
 KrEp IxToucH
Ittlouch is ahey
"If you re not on InTouch, you're out
of touch. It's an absolutely critical
tool. We use it every week to identiS'
the new business builders who have
enrolled so we can make contact
immediately and make sure they have
a mentor to help them get off to a fast
start. Instant communication is the
name of the game if you re waiting
-
for your business report, youire four
or five weeks behind on the new
enrollments you could have been in
touch with right away''
Mark Atha, Corporate Director,
Arizona, US
"The InTouch report is the most
effective tool to get a weekly look at
the progress of your business. It makes
it much easier to single out the new
business builders-those are the
people you want to be working with."
AIan Pariser, Corporate Director \ Read it and lead! This report
Florida, US
INTOUCHBYEMAII
Dkectors
S$r5.oo per month
Senior Directors
S$zo.oo per month
Executive Directors
S$z5.oo per month
tool tohelp you monitor yourbusiness.
Tap into the Pgggsetter and Pacesetter Mentoring bonuses, advance yourselfand your
leaders more'quickly and do it all more effectively by subscribing to the Inlouch repord
The key to the Pacesetter bonuses is knowing who has enrolled as a category z or in
3
your organization (those who have indicated they wish to develop a referral business).
By mentoring the z's and 3's, you can concentrate your efforts where they will pay off
That's whythe InTouch report is so critical to your success.
Ilre Most Valsable Ifeport Yodll c€t
The InTouch report is not as comprehensive as the monthly Business Reporr. But
it gives you the information you need to get your business giowing now instead of
next month.
WhatltlellsYou
The InTouch report is available to Directors and above. Every Wednesday morning, tle
Melaleucacomputeremafu you information onthe latestcustomergains and losses in
your organization. It gives you details on new enrollees, sorted by parriciparion goal or
category with name, address, and phone number, as well as the enroller and enrollment
date, executive status, Value Pack or Career Pack purchases, generation level, and wlro is
enrolled as a category z or 3. There is also a list ofcancelled customers ftom the previous
wee\ along with information such as their active status, number ofpersonal enrollees,
and reasonforcancellation. Anotherpage lists the reacrivations inyourorganization.
IlowtoUseIt
will heh you create satisfied customers and successfirl
business builders in your organization when they most need your help.
at the times
-
\Telcome new Preferred Customers inyourorganization. Share product stories and
reinforce their decision to enrol
Find those who enrol in category z or 3 and start the mentoring process imme&ately
If you are the ffrst supporr ljne Dfuector II, it will be marked with three asterisks. This
indicates that you hold a crucial position in helping them succeed. likewise, ifyoute
the 6rst support line senior Director it will be marked with two asterisls, and ifyoute
theffrst supportline Executive Directoritwillbe markedwith one asterisk As the new
enrollee's leader, you can check to see
ifthey have purchased a Value or Career pack,
team up to make presentations and help them reach Director andbeyond.
For cancellations, call and e4press your regrets that theyte leaving. see ifthere's a way to
tum the situation xrcund ns\i/ or firrther down the road. cancellations noted with an
'N indicate a non-payment- cancel and a problem with the customer's preferred status.
C,€tInToudr
It's yourbusiness. InTouch can help you make the most of it. subscribe today, and make
the most ofyour organization!
KIEP IN TOUCH BLIILDING YOUR MEI/A,LEUCA BUSINESS
 LENmIFRoMTHE BEsT
TIre B.E.S.T. Series Subscription
The B.E.S.T Series (Business Enhancemenr SeriesTraining) provides '-
proven training and powerful inspiration from some ofMelaleuca,s most
successfirl leaders. The stories recorded here come straight from the heart
You'll hear touching stories, smarr tips, and advice you can put to use right
away to help you grow your business. Vith your r z-monthsubscription to
the B.E.S.T Series, you will receive a CD each month for one year. For your
convenience, this subscription is automatically renewed each year.

7 Critical Business-Building Activities

The 7 critical Business-Building Activities Book which is given to all Marketing
Executives on achieving the status ofDirector gives in-depth training ofthe tried
and
proven 7 critical Activities that leaders have followed to build succerrfi-rl M"1r1",.r."
businesses- You'll hear from some of our top leaders as they present some
outstanding
training on these activities and more. This is a must for every business-builder. ordeithe
7 critical Busirress-Building Activities Book with your next product purchase.

35 BUILDING YOUR MELALEUCA BUSINESS LEARN FROM THE BEST

L-
 THE METnTEUCA Busrr{ESS C,qRD
Atffactive, personalized business cards
idendfy you as a competent business
professional. They make it easy for
customers, prospecrs and business
associates to contact you so you stay on
top of your business. Erperrly-printed
on standard card stock and the atrractive
'Melaleuca:The uTellness Companf"',
logo, these cards are valuable business-
building tools you shouldnt be without

To protect the integrity and

credlbility of the Melaleuca brand and
you as a MarketingExecutive, this
business card (shown here) is the only
authorized design permitted for use by
Melaleuca. It is not permissible to create
your own Melaleuca business card or
use the Melaleuca tradename or logos,
as stated in Melaleuca's Statement of
Policies.

Complete the order form on the

next page and fax to rSoo Boo 8o8o
or mail to Melaleuca Southeast Asia
(Singapore) Pte ltd, ro Eunos Rd 8,
#r4-o3, Singapore Post Cenffe,
Singapore 4o86oo.

i;::-i.:,.1."i:=
Th, .$Fl4l$.-d'@r.: carddesig! is theronlyautho{Gedb*iness crdpmitted by Melaleue sourheast Asia
]lri. r1&g is not petqissibli to create rcur om Melaleuobuiness wd or rr"ih. M"L1*" o"d. n"-. or logo, st
l*S*"rit*;f P^f ;* ",

::gr 1,
 TUE MEr,trpUCA BusTNESS Cann
OnoEnFoRM
PLEASE PRINT ALL DETAILS CLEARLY AND NEAILY IN CAPITAL LETTERS
Melaleuca ID Number:
Name:

Status: (please include level where applicable) (Note: if status is Ieft blank, the words 'Independent Marketing Executive, will be printed)

BlockJNo., Floor Unit #:

Street Name:

Building/Estate Name: Postal Code:

Country:

Telephone: ( ) Fax: ( )

Mobile: Email:

Special requirements:

SHIPPING DETAILS

( ) If shinning details are identical to the details on your business card above, please tick
here.
Name:

Block/No., Floor Unit#:

Street Name:

Building/Estate Name: Postal Code:

Country:

QUANTITY
Pleasetick( )zooO$za.oo

simply copy and fax to I 800 800 1800 or mail to Melaleuca Southeast
Asia (singapore) pte Ltd, l0 Eunos Road g,
#14-03, Singapore Post Centre, Singapore 40g600

BI']ILDING YOUR MELALEUCA BUSINESS THE MEI.A\TEUCA BUSINESS

CARD ORDER FORM
..:..:

:|}

RpcocNrrloN ANID AppnECrAnoN

You work hard to achieve your goals and each new status
zo/toClab
we believe it's important to recognize your efforts
-and achievements. Each new status you To Qualiff Develop zo personally enrolled preferred
achieve will be Customers.
recognized by Certi{icate ofAchievement and each new
a
Rewards: Receive a unique zof zo Club lapel pin and
stafus above Director will also be recognized with a gold pirr,,t
recognition of your achievement will be published in the
There is also special recognition you mry ., ri-" i., Leadership in Action magazrne.
your Melaleuca career: Circle ofln{luence,"r.r, "rry
Expanded Circle
of Influence, and t-of zo Chtb.
FINANCHL FREEDOM AWARDS
Melaleuca celebrates and encourages Marketing Executives
As well as pins and certificates to celebrate achievements, we
to achieve their financial goals. In recognition ofthose
announce advancements it
or:ir Leadership in Actionmagazine. Marketing Executives who have worked hard to reach
Advancements ofDirector and above are announced with
Financial Freedom, Melaleuca has established three different
your photograph, so dont forget to provide us with a photo
Financial Freedom awards. Marketing Execufives are
so that we may share your success with other Melaleuca
required to submit an application form, which is available
Marketing Executives.
either by contacting the Business DevelopmentTeam at +65
6737 ooSd'
MONTHLYRXCOGNITION
Enrolling customers is the lifeblood of vour Melaleuca
First Step to Financial FreedornAward
business,.and that's why Melaleuca has ongoing program
"n Given to Marketing Executives who use their
to reward those dedicated Marketing Executives who enroll Melaleuca earnings to pay off their credit card
four or more Preferred Customers in any calendar month.
debt and lines of credit completely, and commit
Because Melaleuca's products are exceptional products at
to no longer caryring any kind of ongoing balance
reasonable prices, and are used by most people on a daily
basis, it's natural to share them with friends and familv Financial Freedorn Award
By introducing those in your "Circle

ffiF
ofInfluen."', ,o,h.
Preferred Customer Program, they can shop directly from
the company at our discounted preferred Customer prices. In FillT.*T:;'::,'fr::ffi''Ti:,""
have used their Melaleuca earmngs
addition, you earn commissions, awards and much d"r"*"d
to pay off everphing except the first mortgage on their
recognition in a company-wide publication. residence.

Circle of Irrfluence
To Quali$': Enroll four new
Preferred Customers in any one
calendar month. you can qualify as
J@*,
\/
+sgr 5o I",#
use
lTTl'.1#_rff"*il,*:.
their Melaleuca earnings ro pay off
s@p
=::rF
all oftheir debt, including the moftgage on their residence.
often as you wish.
This award comes with a'mortgage burning party'hosted
Rewards:
by members of Melaleuca's Senior Management te"m at the
In addition to the S$r5o COI Bonus, receive a uniquely
residence of the recipients.
designed Circle oflnfluence lapel pin indicating the number
of times you have achieved this award. plus, youi name will
OTHERELITEAWARDS
be published in Leadership in Action magazine. A number ofother achievements are recognized by
Melaleuca for monthly promotions, Fast Track compedtions,
Ercpanded Circle of tr:fluence
and special convention awards. For example the prestigious
Io QualifyEnroll eight new preferred Half- Cenrury/Century Awards are presented to ihor.-
Customers in any one calendar month.
Marketing Executives who have at least 5o and roo acfive
Rewards:
personally enrolled customers respectively.
Receive an Expanded Circle oflnfluence lapel pin with a
larger inner circle indicating th. numb.r oitimes you have
achieved this award. plus, your name will be featured in
Leadership in Action magazine.

RECOGNITION AND APPRICLATION BTIILDING YOUR MELALEUCA BUSINESS

F
STnTEMENT Or PoucrES Ar.rn
I
I
I
DETTNITIoNS OrTEnvs
STATEMENT OF POLICIES
Capitalized terms used in the Statement of policies have the
meanings set forth in the Definitions of Terms.
Incorporation of Policies into lndependent Marketing
Executive Agreement (IMEA).
These policies are incorporated into the Melaleuca
Independent Marketing Executive Application and Agreement.
Please read and understand the Statement of Policies. As an
Independent Marketing Executive, you must comply with all
the terms and conditions set forth in the Statement of policies,
the Independent Marketing Executive Agreement and the
Melaleuca Compensation PIan, as well as honor all applicable
laws and regulations in the Republic of Singapore and in
the countries in which you are permitted to operate your
Melaleuca business.
Purpose of the Statement of Policies is to:
(a) define the relationship between Melaleuca and you as a
Marketing Executive; (b) set standards of acceptable business
behavior; (c) assist you in building and protecting your
business.
l. BecomingaCustomer
To become a Customer, a person must (a) have an Enroller
who has submitted an Independent Marketing Executive
Agreement; (b) sign and submit a Customer Membership
Agreement, marking either the "Direct Customer" or
"Preferred Customer" box; and (c) pay a membership fee
for the cost of enrollment, product information, and other
Iiterature that Customers receive throughout the year.
Preferred Customers receive a number of additional benefits
and may purchase products directly fiom Melaleuca at30o/o to
40% below the suggested retail price. In return for this added
discount, Preferred Customers agree to purchase Melaleuca
products totaling at least 35 Product Points each month.
Customers are not authorized to market or resell Melaleuca
products unless they have also signed and submitted an
Independent Marketing Executive Agreement.
2. Becoming a Marketing Executive
To become a Marketing Executive, a person must: be at least
18 years of age and not a minor in the country of residence;
be a legal Singapore resident, Permanent Resident and/
or a legally competent individual; or a corporation in good
standing incorporated under the laws of the Republic of
Singapore which have as their sole shareholder(s), director(s)
and officer(s) either one unmarried individual or a married
couple; or a tax exempt entity which are registered and
approved as a tax exempt institution under the Income Tax Act
of the Republic of Singapore, to enter into this contract in the
BUILDING YOUR MELALEUCA BUSINESS STAfEMENT OF
jurisdiction of the Republic of Singapore; read the Melaleuca
Statement of Policies and Definition of Terms; and understand
the Melaleuca Compensation Plan and you must:
*(Q have an Enroller who has submitted an Independent
. Marketing Executive Agreement;
(b) sign and submit an Independent Marketing Executive
Agreement; and
(c) purchase a Business Kit.
Once those steps are completed the applicant is authorized to
market and resell Melaleuca products and to enroll Customers
and Marketing Executives. However, an applicant does not
become a Marketing Executive, until: (i) Melaleuca receives
the applicant's Independent Marketing Executive Agreement;
(ii) the applicant has a Customer or Marketing Executive
in his/her Marketing Organization; and (iii) the applicant
receives his/her first commission. Marketing Executives may
be Preferred Customers, in which case they may purchase
products directly from Melaleuca at the Preferred Customer
price.
Melaleuca may in its absolute discretion reject any application
in which case the applicant shall not be authorized to market
and resell Melaleuca products or to enroll Customers and
Marketing Executives and shall not become a Marketing
Executive.
3. Individuals, Corporations and Tirx Exempt Entities
Melaleuca will only consider for acceptance as Marketing
Executives individuals or entities that fall into one of the
following categories: (a) Individuals who are of the legal age.
(b) Legally married husband and wife couples of which at
least one is oflegal age. (c) Corporations in good standing
incorporated under the laws of the Republic of Singapore
which have as their sole shareholder(s), director(s) and
ofiicer(s) either one unmarried individual or a married couple.
(d) Tax exempt entities which are registered and approved
as tax exempt institutions under the Income Tax Act of the
Republic of Singapore.
4. Customer Numbers
When Melaleuca receives and accepts your Enrollment
and Agreement to become a Customer and/or Marketing
Executive, Melaleuca will provide you with a Customer
Identification Number, which you must quote when placing
orders or tracking your commissions and bonuses.
5. Proper Completion of Documents
All agreements must be completely and properly filled out
and signed; together with a photocopy of the Singapore
National Registration Identity Card, or Singapore Permanent
Resident Identity Card or any legal documents to verifi'
POLICIES AND DEFINANONS OF TERMS
{lE
residential status. NO copies or alterations will be accepted.
If any agreement is altered in any way the agreement will
not be deemed accepted by Melaleuca except in its original
unaltered form, regardless of passage of time or payment of
commissions by Melaleuca. Melaleuca will not be responsible
for loss of commissions or bonuses or for delays in Customer
or Marketing Executive registrations or orders due to: (a)
errors by Customers or Marketing Executives in preparing or
sending agreements, orders or other documents; (b) delays
or errors caused by the mail or fax transmission; (c) non-
receipt of documents by Melaleuca; (d) illegible or incomplete
information on agreements, orders or other documents; or (e)
the inabiliry of Customers or Marketing Executives to reach
Melaleuca by telephone or fax. Melaleuca will process and l'.'{
credit orders and enrollments in the calendar month in which
they are received by Melaleuca.
5. Ordering
Melaleuca encourages Customers to order early in the month.
All orders are credited to the calendar month in which they
are received by Melaleuca. For purposes of product orders,
the calendar month ends on the last day of the month and
begins on the first day of the month. Orders may be placed by
telephone, mail, fax or the Internet. All orders must be paid
by Visa, MasterCard, Nets, or InterBank GIRO. When paying
with a credit card, the card number and expiration date must
be included.
Orders for products will usually be processed by Melaleuca
within forty-eight (48) hours of receipt. Shipment will be by
common carrier and delivery should be expected within three
(3) to five (5) working days. Orders placed during the last
week of the month may be delayed due to the large volume of
orders received at the end of the month.
7. Customer Satisfaction Guarantee
If for any reason any Customer is not completely satisfied with
any product purchased by such Customer from Melaleuca,
Mela"leuca will replace it without charge or place a credit on
the Customer's Melaleuca account for the amount of the
purchase price of the product or, upon in-person request
from the Customer together with a copy of the invoice from
Melaleuca, refund the purchase price (less shipping and
handling charges), upon its return within 60 days of purchase.
Unless the Customer requests otherwise, Melaleuca will
credit the Customer's Melaleuca account for the purchase
price ofthe returned product. This credit can be redeemed
for Melaleuca merchandise at any time. If a Customer has
unredeemed credit on account with Melaleuca which is more
than six months old, Melaleuca will make an effort to locate
the Customer and advise him/her in writing of the credit that
is on account and will continue to make such attempts on a
monthly basis. Melaleuca will charge the Customer's account
a S$14 service fee for each month's notification process.
8. Returns and Product Point Adjustments
Career/Value Pack Returns: Individual products that are
purchased as part of a Career, Value, or other "special" pack,
which is priced below the Preferred Customer price, can be
returned for an exchange but not for a refund unless the entire
pack is returned. Career and Value Pack commissions will be
FREOUENIIY ASKID OUESTTONS BUILDING YOUR MELALEUCA BUSINESS
deducted from the Marketing Executive's cheque in the
the Career or Value Pack is returned by the Customer.
Marketing Executives receive commissions based on actual
sales of product to End Consumers. When product is
to Melaleuca, the commissions attributable to that product
be deducted from the commission cheques of the Customer's
Support Team in the month that the return occurs. Ifthe
return occurs within 6 months of the purchase date, then
commissions will be deducted from the commission cheques
of the Support Team of the Marketing Organization that
existed at the time of the purchase. Otherwise, commissions
will be deducted fiom the commission cheques of the Support
Team of the current Marketing Organization.
Melaleuca reserves the right to terminate the Independent
Marketing Executive Agreement or cancel the Customer
Membership Agreement of any Marketing Executive or
Customer who abuses the Melaleuca Satisfaction Guarantee
and Return Policy by excessively returning products.
9. Business Kit Refund
When a Marketing Executive applicant enrolls and purchases
a Business Kit, the Business Kit number will be registered
at Melaleuca in the applicant's name. If a Marketing
Executive applicant cancels his/her Independent Marketing
Executive Agreement and returns his/her purchased Business
Kit to Melaleuca within sixty (60) days from the date of
distribution of the Business Kit, Melaleuca will give such
Marketing Executive applicant a full refund for the cost of
the Business Kit. A refund will only be sent to the Marketing
Executive applicant in whose name the Business Kit number
is registered. This Policy will apply whether the Marketing
Executive applicant purchases the Business Kit directly from
Melaleuca or fiom his/her Enroller. A Marketing Executive
who purchases Business Kits for resale to Marketing Executive
applicants may return unsold kits to Melaleuca for a refund
only if the Marketing Executive cancels his/her Independent
Marketing Executive Agreement and returns the Business Kits
within sixty (60) days from the date of distribution of the
Business Kit. Marketing Executives who purchase Business
Kits for resale may resell such kits for up to one (1) year from
their date of purchase fiom Melaleuca. Melaleuca encourages
Marketing Executives to keep such Business Kits updated
until they are sold. A Business Kit may only be sold once.
Melaleuca updates and revises Business Kits from time to time-
Marketing Executives are encouraged to keep their Business
Kits current by purchasing update packets or new Business
Kits as they become available. Outdated or o1d Business Kits
may not be exchanged for current Business Kits.
10. Election to Cancel Agreements
A Marketing Executive may cancel his/her Independent
Marketing Executive Agreement, and a Customer may cancel
his/her Customer Membership Agreement, for any reason at
any time by giving written notice to Melaleuca bearing his/her
original signature, printed name, address, Customer Number
and reason for canceling (to assist Melaleuca in improving
its customer service). If an individual or entity is a Preferred
Customer and a Marketing Executive, the letter should specifi
which agreement(s) should be cancelled. Written cancellations
 received by Melaleuca on or before the 25th of the month will
be effective the month received. Written cancellations received
by Melaleuca after the 25th of the month will be effective the
following month. Cancellation notices must be mailed to:
Melaleuca Southeast Asia (Singapore) pte Ltd
10 Eunos Road 8, #14-03
Singapore Post Centre, Singapore 408600
ll. Cancellation Refund Policy
Melaleuca will repurchase from Marketing Executives who
have cancelled their Independent Marketing Executive
Agreements all unencumbered products which are in resalable
condition which were purchased by the Marketing Erecutive
from Melaleuca within the previous 12 months, at a price of
not less than ninety percent (90%) of the original net cost
to the Marketing Executive. All products or materials must
be returned to Melaleuca shipping prepaid by the Marketing
Executive in order to receive the above refund. Melaleuca will
charge back all commissions, bonuses and rebates paid by
Melaleuca relating to purchases of those products.
12. Updates of Personal Information
It is in the interest of both Customers and Marketing
Executives to notif' and update Melaleuca of any changes to
personal information.
13. Errors or Questions
Marketing Executives should noti$' Melaleuca immediately of
any errors or questions about commissions, bonuses, Monthly
Business Reports, orders or charges. Melaleuca will correct any
errors reported to it within sixty (60) days, but Melaleuca will
not be responsible for any errors, omissions or problems not
reported within sixty (60) days.
14. foint Ownership of a Business
Independent Melaleuca Businesses may only be owned by
an individual, lawfully married husbands and wives, or
by corporations or tax exempt entities that comply with
Melaleuca guidelines. If a husband and wife who jointly
own an Independent Melaleuca Business divorce, only one
individual may retain ownership of the business. It is the
obligation of the divorced couple to advise Melaleuca of the
individual who shall retain the ownership of the business.
These instructions must be in writing, signed by both parties
and include a certified copy of the court approved divorce
decree or property settlement. Melaleuca is not bound by any
such request or court decree and retains the right to approve
or disapprove ofsuch transfer request at its sole discretion. If
the transfer is approved, the person to whom the Independent
Melaleuca Business is being transferred must sign and
submit to Melaleuca a new Independent Marketing Executive
Agreement.
15. One Business per Person or Married Couple
A Marketing Executive may not own, operate or have a
financial interest in more than one Independent Melaleuca
Business without Melaleuca's express written approval. With
regard to married couples, both persons will be treated as
a single Marketing Executive for purposes of Melaleuca,s
policies. Therefore, for example, if one person owns an
I BULDING YOUR MELALEUCA BUSINESS FREOUENTLY ASKID OUESTIONS
I
Independent Melaleuca Business the other person may
not own, operate or have a financial interest in a separate
Independent Melaleuca Business. However, if two people who
own separate Independent Melaleuca Businesses marry, they
may each retain ownership of their businesses, respectively.
16. Conduct of Household Mernbers
If any member of the Marketing Executive's Immediate
Household engages in any activity which, if performed by
the Marketing Executive, would violate any Melaleuca policy
or any provision of the Independent Marketing Executive
Agreement, such activity will be deemed a violation by the
u.]$rketing Executive.
17. InheritanceofBusiness
An Independent Melaleuca Business may be inherited by a
single person, a married husband and wife or a trust which
complies with Melaleuca's guidelines, pursuant to a valid
will or other appropriate document, or in accordance with
the intestacy laws of the country, state or province in which
the Marketing Executive resides. A person who inherits an
Independent Melaleuca Business must furnish-Melaleuca with
proper documentation that he/she is the beneficiary and is
authorized to represent the estate. He/she must also execute
a Customer Membership Agreement and an Independent
Marketing Executive Agreement, fulfill all of the functions of
a Marketing Executive and abide by the terms of Melaleuca's
Statement of Policies.
18. Sale orTransfer of Business
Before a Marketing Executive can sell or transfer his/her
Independent Melaleuca Business (except for transfers by
inheritance pursuant to Policy 17) (the "transfer") all ofthe
following requirements must be met:
(a) The transfer must be approved in writing by Melaleuca as
being in the best interest of all parties involved, including
the transferor, the transferee, Melaleuca and the members
of the Marketing Organization of the transferor.
(b) The transfer must not constitute the purchase of status
or position by the transferee. The Marketing Executive's
actual status must equal the potential status which
the Marketing Executive could attain based on his/her
Organization Product Points at the time of the transfer
and for a reasonable period prior to the transfer, and
the transferor Marketing Executive must have been the
actual Enroller of all Personal Enrollees and must have
been actively involved in working with his/her personal
directors. Marketing Executives may not contract or agree
with or allow another person to work their Independent
Melaleuca Business to bring it up to its potential status
or offer to sel1 their business to another person on the
condition that such person bring the business up to its
potential status.
(c) Completed original signed and notarized Organization
Sale Request and Organization Purchase Request forms
must be submitted to and accepted by Melaleuca.
(d) The transferee of the business must have completed
and submitted to Melaleuca an Independent Marketing
Executive Agreement.
(e) The transferee of the business has undergone, or will agree
to undergo, such training and orientation as Melaleuca
may require commensurate with the size of the business
being purchased.
(f) The transferor Marketing Executive and the Independent
Melaleuca Business must have been in compliance with all
of Melaleuca's policies and the terms of the Independent
Marketing Executive Agreement for the entire twelve ., .ri
month period preceding the transfer including the -onih
- Household are required to abide by the following policies:
in which the transfer occurs.
(g) Independent Melaleuca businesses that have or have had a
total group volume of 5,000 Product Points or more may
not be transferred to any other party as any such transfer
would constitute the purchase of status or position.
(h) The satisfaction of any term or condition that Melaleuca
may in its absolute discretion, impose or require in
relation to the transfer.
19. Thansfer from Original Organization
Marketing Executives and Customers may transfer from one
Melaleuca organization to another only upon fulfillment of all
of the following requirements:
(a) The Marketing Executive or Customer seeking the
organization change has submitted an Organization
Change form with the original signatures of the seven
Marketing Executives in the immediate seven generations
above the Marketing Executive or Customer seeking
the change. Faxes or photocopies ofthe executed
Organization Change form will not be accepted;
(b) A Marketing Executive seeking the organization change
has no more than 10 Customers in his/her existing
Marketing Organization and will have no more than 10
Customers in the Marketing Organization into which he/
she is seeking to be moved;
(c) The Marketing Executive or Customer seeking the
organization change has paid to Melaleuca the applicable
fee charged by Melaleuca for organization changes;
(d) Melaleuca has approved the change in writing, which
approval Melaleuca may withhold in its sole discretion.
20. Non-Solicitation and Conflicts of Interest
Marketing Executives are independent contractors and
may be active in other business ventures while they are
Marketing Executives for Melaleuca. However, to quali$'
for compensation under Melaleuca's Compensation plan,
Marketing Executives have the ongoing responsibility to
service, supervise, motivate, train and assist the Marketing
Executives in their Marketing Organizations. They also have
the responsibility to promote Melaleuca products and the
Melaleuca income opportunity. Melaleuca and its Marketing
STAfEMI,NT OI POLICIES BUILDING YOUR MELALEUCA BUSINESS
Executives have made a great investment in the establishmet
of organizations consisting of Customers and Marketing
Executives. This constitutes one of Melaleuca's most valuable
assets.
Melaleuca reserves the right to cease paying compensation to
any Marketing Executive who recruits any Melaleuca
or Marketing Executive to participate in another business
venture. In order to protect the efforts of all Marketing
Executives in building and maintaining their individual
Marketing Organizations and Customer bases, and in order
to protect Melaleuca's interest in the overall Customer base,
Marketing Executives and all members of their Immediate
(a) Non-Solicitation of Melaleuca Customers and Marketing
Executives:
(i) During the period that their Independent Marketing
Executive Agreements are in force Marketing
Executives and all members of their Immediate
Household are prohibited from directlS indirectly
or through a third party recruiting any Melaleuca
Customers or Marketing Executives to participate in
any other business venture.
(ii) For a period of twelve months after cancellation or
termination for any reason of a Marketing Executive's
Independent Marketing Executive Agreement, the
Marketing Executive and all members of his or her
Immediate Household are prohibited from directly,
indirectly or through a third party recruiting
to participate in any other business venture any
Melaleuca Customers or Marketing Executives: (1)
who were in the Marketing Executive's Marketing
Organization or Support Team at any time during the
term of his or her association with Melaleuca; (2) with
whom the Marketing Executive had contact during
the term of his or her association with Melaleuca;
(3) whose contact information (name, address,
phone number or email address, etc.) the Marketing
Executive or members of his or her Immediate
Household has obtained at any time during the term
of his or her association with Melaleuca; or (4) whose
contact information (name, address, phone number
or emaii address, etc.) the Marketing Executive or
members of his or her Immediate Household obtained
at any time from another person who obtained the
information because of any other persont association
with Melaleuca. The prohibitions under clauses
(a) (i) and (ii) above include but are not limited
to, presenting or assisting in the presentation of
other business ventures to any Melaleuca Customer
or Marketing Executive or implicitly or explicitly
encouraging any Melaleuca Customer or Marketing
Executive to join any other business ventures. It
is a violation of this policy to recruit a Melaleuca
Customer or Marketing Executive to participate
in another business venture even if the Marketing
Executive does not know that the prospect is also a
Melaleuca Customer or Marketing Executive. It is the
 Marketing Executive's responsibility to first determine
whether the prospect is a Melaleuca Customer or
Marketing Executive before recruiting the prospect
to participate in another business venture. (please
refer specifically to the definition of..recruit', in the
Definitions of Terms at the end of these policies.)
(b) During the period that their Independent Marketing
Executive Agreements are in force, and for a period of
twelve months after the cancellation or termination
thereof for any reason, Marketing Executives and all
members of their Immediate Household are further
prohibited from the following: (i) producing any
literature, tapes or promotional material of any nature
(including but not limited to websites and emails) which
is used by the Marketing Executive or any third person
to recruit Melaleuca Customers or Marketing Executives
to participate in another business venture; (ii) Selling,
offering to sell, or promoting any competing products
or services to Melaleuca Customers; (iii) Offering any
non-Melaleuca products, services or business ventures
in conjunction with the offering of Melaleuca products,
services or income opportunity or at any Melaleuca
meeting, seminar, launch, convention, or other Melaleuca
function.
(c) (i) Violation of any provision of this policy 20 constitutes
a Marketing Executive's voluntary resignation and
cancellation of his/her Independent Marketing
Executive Agreement, effective as of the date of
the violation, and the forfeiture by the Marketing
Executive of all commissions or bonuses payable for
and after the calendar month in which the violation
occurred.
(ii) If Melaleuca pays any bonuses or commissions to the
Marketing Executive after the date of the violation, all
bonuses and commissions for and after the calendar
month in which the violation occurred shall be
refunded to Melaleuca.
(iii)Melaleuca may seek and obtain from the violating
Marketing Executive both injunctive relief and
damages for violations of this policy 20. Melaleuca,
may, at its option, elect to enforce this poliry by
lawsuit in a court of competent jurisdiction in
Singapore rather than by arbitration.
(iv)In addition to being entitled to a refund of bonuses
and commissions and to damages as described above,
in the event a person or entity violates this policy
20, Melaleuca and any Marketing Executive that
experiences an adverse financial impact as a result of
such person's or entityt violation of this policy 20
shall be entitled to an accounting and repayment of all
profits, compensation, commissions, remunerations
or other benefits which the person or entity directly
or indirectly receives and/or may receive as a result of,
growing out of, or in connection with any violation
of this Policy. Such remedy shall be in addition to and
not in limitation of any damages, or injunctive relief
BUILDING YOUR MELALEUCA BUSINESS STATEMENT OF POIICIES
or other rights or remedies to which Melaleuca is or
may be entitled at law or in equity.
(d) Violations of this Policy 20 are especially detrimental
to the growth and sales of other Marketing Executives,
Independent Melaleuca Businesses and to Melaleuca's
business. Consequently, Marketing Executives who have
knowledge that any Marketing Executive has violated
this Poliry must immediately report that information
to Melaleuca's Policy Administration Department.
The failure of a Marketing Executive to report such
information to Melaleuca will also constitute a violation
.. _".5 of this Policy. The names of those reporting violations of
'' this Poliry 20 will be held in confidence.
21. Proprietary Information and Trade Secrets
By executing the Independent Marketing Executive
Agreement, the Marketing Executive acknowledges that all
information which is contained in the Marketing Executive's
Monthly Business Report, including names, addresses and
telephone numbers of Marketing Executives and Customers,
is Melaleuca's proprietary trade secret information. The
Marketing Executive agrees not to disclose such information
to any third party (except to existing or prospective Melaleuca
Marketing Executives or Customers for the purpose of
promoting Melaleuca products and business opportunity)
or to utilize such information for the purpose of promoting
any other business opportunity at any time, whether during
the term of his/her association with Melaleuca or thereafter.
The Marketing Executive acknowledges that such proprietary
information is of such character as to render it unique and
that disclosure or use thereof in violation of this provision will
result in irreparable damage to Melaleuca and to Independent
Melaleuca Businesses. Melaleuca and its Marketing Executives
will be entitled to injunctive relief to prevent violation of
this policy. Iflitigation or arbitration is required to obtain
injunctive relief or to recover damages, the prevailing party
shall be entitled to an award oflegal fees and expenses.
22. TheEnroller
(a) A Marketing Executive who is the Enroller of a new
Customer or Marketing Executive may not list another
Marketing Executive who did not participate in the
contact or the presentation as the Enroller of such new
Customer or Marketing Executive. Regardless of where a
Customer or Marketing Executive is placed in a Marketing
Organization, the actual Enroller of such Customer or
Marketing Executive must be listed as the Enroller on the
Customer Membership Agreement.
(b) The Enroller and any other Marketing Executives involved
in the recruiting and enrollment process may use only
Melaleuca's products and its compensation plan and
their personal commitment to help the new Marketing
Executive build his or her business as an inducement to
enroll. Marketing Executives may not enter into special
deals with an Enrollee, including, but not limited to,
promises of the payment of money or roll ups.
23. SupervisoryandLeadership Functions
Marketing Executives' compensation is based on sales
of product to the End Consumer. To quali4' for this
compensation Marketing Executives have the ongoing
responsibfity to promote the Melaleuca business opportunity,
to support Melaleuca's policies, programs and personnel,
and to service, supervise, motivate and train the Marketing
Executives in their Marketing Organization to sell and
market Melaleuca products and promote the Melaleuca
business opportunity. Any effort by a Marketing Executive to
convince or entice any Customer or Marketing Executive to
discontinue or diminish purchasing Melaleuca products, to
move from one Melaleuca Marketing Organization to another,*
to discontinue or diminish efforts to promote the Melaleuca,-
business opportunity, or to promote or pursue another direct
selling opportunity, or to disparage Melaleuca or it's products,
marketing plan, management team or other personnel is a
violation of the Marketing Executive's leadership responsibility
and a violation of this poliry.
24. Excess Inventory Purchases Prohibited
The Melaleuca marketing programme is built upon sales to
the End Consumer. Products representing aI\east7}o/o of a
Marketing Executive's monthly Organization Product Points
must be sold to End Consumers each month. Any device or
scheme whereby a Marketing Executive directly or through
a third party purchases excess product solely for purposes of
qualifting for bonuses or commissions constitutes fiaud on
the part of the Marketing Executive.
25. Selling in Stores
Melaleuca is in strong support of home-based businesses
and personal product presentations. To maintain a standard
of fairness, Marketing Executives may not display or sell
Melaleuca products in drug stores, health food stores or
grocery stores. Any display of Melaleuca products to the
public must be tastefirl and professional and is subject to the
absolute discretion of Melaleuca. A Marketing Executive may
not display or sell Nicole Miller products in any qpe of retail
setting.
26. Media Inquiries
It is Melaleuca's policy to have a single spokesperson handle
all inquiries from the media and all media relations. Therefore,
Marketing Executives may not, for any reason, discuss their
Independent Melaleuca Business with the media, nor act as
spokespersons for Melaleuca nor talk to the media regarding
Melaleuca, its Compensation Plan, its products or services. It
is a violation of this poliry to provide any information to the
media, regardless of whether the information is positive or
negative, accurate or inaccurate. All inquiries from the media
(whether radio, television, internet or print) must be referred
to Melaleuca.
27. Cheques and Monthly Business Reports
Commission and bonus cheques are generally submitted to the
bank on or about the 15th day of each month for commissions
and bonuses earned during the previous month. Normal
banking timeframes will apply before the commission will
actually be available in the account. Holiday and weekends
may cause a delay in the payments being credited to the
account.
STATEMINT OT POLICIES BI.IILDING YOUR MELALEUCA BUSINESS
Each Marketing Executive qualifiing for a commission or
bonus will receive a Monthly Business Report, showing the
status of each Customer and Marketing Executive in his/
her Marketing Organization. The Monthly Business Report
will show the calculation of the Marketing Executive's
commission and bonus in detail. Marketing Executives
should use their Monthly Business Report as a tool to
manage, supervise and train the members of their Marketing
Organizations. The information contained in Business
is Melaleuca's proprietary trade secret information, and
Marketing Executives are prohibited from disseminating the
information contained therein. See Poliry 21 for further
regarding Marketing Executives' obligations with respect to
such proprietary trade secret information. Each Marketing
Executive is charged a data processing fee for generating and
maintaining computerized Monthly Business Reports.
Commissions and bonuses which failed to be credited
into the Marketing Executive's designated local bank account
through Interbank GIRO will be charged a processing fee
of S$25 and will be credited to the Marketing Executive's
account, which credit may be used towards future purchases
made by the Marketing Executive. If a Marketing Executive's
account is inactive and it is necessary to notiE/ the Marketing
Executive of the credit on account, a service charge of S$15
will be deducted from the account for each notice sent.
28. Purchases for Other Persons
A Marketing Executive may not order or pay for products for
Customers without such Customer's express authorization
and agreement to reimburse the Marketing Executive for
product.
29. Restrictions on International Marketing
Marketing Executives enrolled in Singapore are authorized
to sell Melaleuca products and to enroll Customers and
Marketing Executives in the Republic of Singapore. In all
countries in which Melaleuca or its affiliates are authorized
to conduct business Marketing Executives may only enroll
Customers and Marketing Executives pursuant to Melaleuca's
International Sponsorship Program. Marketing Executives
and Customers may not ship or sell Melaleuca products
any international border for the purpose of resale. Marketing
Executives and Customers may not sell, give, transfer, import,
export or distribute Melaleuca products or sales aids outside
of the Republic of Singapore, nor provide products to any
individual who the Marketing Executive or Customer knows
or has reason to believe is exporting products to a country
outside of the Republic of Singapore.
30. Tiademark, Service Mark and Trade Name Restrictions
Customers and Marketing Executives may not use, reproduce
or disseminate the Melaleuca trade name or logo or any
Melaleuca trademark or service mark except in the use and
dissemination of literature published and made available
by Melaleuca and except on stationary and business cards
produced and authorized by Melaleuca. This includes, but
is not limited to, the formatives "Mela" and "Mel," the term
"Melaleuca," the leaf and drop logo, and all marks or slogans
designating products or services offered by Melaleuca.
 Rules regardingAdvertising, Internet Usage and Sale of
Materials
(a) Marketing Executives may not:
(i) create, publish, copy, reproduce, sell, use, display or
distribute any literature, audio or video recording,
Internet web site, telephone ad message, Internet
bulletin board message, mass or bulk email message
(including auto-response messages), infomercial
or other print, audio, visual or electronic media
which represents Melaleuca, its products, services,
Compensation Plan or business opportunity other
than as specifically permitted pursuant to this policy
and Melaleuca's Guidelines on Internet Usage or that
which is produced by Melaleuca and authorized by
Melaleuca for Marketing Executives to publish, copp
reproduce, sell, use, display or distribute; (ii) copy
or reproduce any materials produced by Melaleuca
except as specifically permitted pursuant to this
policy; (iii) record, reproduce, or copy any speech,
event, corporate function, training or presentation by
any Melaleuca spokesperson, representative, speaker,
officer, director or other marketing executives; (iv) use
the Melaleuca name or logo or the name or logo of
any of Melaleuca's products or services in any notice,
display, advertisement or promotion, including, but
not limited to, newspaper, magazlne,radio, television
or Internet or email advertisements, or telephone,
Internet or other directories (except a Marketing
Executive may have a directory listing in the following
format: "Melaleuca Independent Marketing Executive-
[name of Marketing Executive]"); (v) display,
advertise or promote Melaleuca's products, services
or business opportunity at any types of trade fairs,
trade shows, fund raising events, expositions, garage
sales, flea markets, or any similar event, including
the use of booths, without the express prior written
approval of Melaleuca; (vi) directly or indirectly
offering Melaleuca's products, services or businesses in
conjunction with aryr promotions, products or services
of another company as a whole or part of a package,
and vice versa; (vii) directly or indirectly promoting
or offering Melaleuca's products to the public beyond
Preferred Customer discounts and any prevailing
promotions and/or marketing packages; (viii)
charge for Melaleuca-related meetings performed or
arranged by a Marketing Executive except to the extent
necessary to cover the actual out-of-pocket expenses
incurred.
Marketing Executives may use websites and email
messages only in accordance with Melaleuca's Guidelines
on Internet Usage as the same are published on
Melaleuca's website, and which may be revised and
modified from time to tirne at Melaleuca's sole discretion.
Melaleuca will take reasonable measures to publish notice
of any changes to the guidelines on its website, however, it
is the Marketing Executives' responsibility to review these
guidelines periodically to be informed of and comply with
any changes.
45 BUILDING YOUR MELALEUCA BUSINESS STAIEMENT OF
(c) Marketing Executives may only use websites produced by
Melaleuca's approved website vendors.
(d) Melaleuca will have the right, in its absolute discretion,
to require that any Melaleuca related website be taken
down and that any Melaleuca related email message be
discontinued. A Marketing Executive's failure to comply
with any provision of this policy may result in forfeiture
of commissions and bonuses, fines, and/or in termination
of the Marketing Executive's Independent Marketing
Executive Agreement.
..,{2. Income Claims
' Marketing Executives are prohibited from making false,
misleading or inaccurate claims about their or other persons'
compensation received under the Melaleuca Compensation
Plan. Ii when presenting the Melaleuca business opportunity,
a Marketing Executive makes any claim regarding his/her
compensation from Melaleuca, or the potential compensation
payable under Melaleuca's Compensation Plan, the Marketing
Executive must also show the person(s) receiving the
presentation Melaleuca's current Marketing Executives Annual
Income Statistics sheet.
33. Product Claims and Warranties
Marketing Executives may not make or suggest any product
claims, weight loss or health benefit claims, or product
warranties other than those published in Official Melaleuca
Material. Marketing Fxecutives shall not publish or distribute
information relating to uses of Melaleuca products other
than those which are set forth in Official Melaleuca Material.
Marketing Executives may not utilize Official Melaleuca
Material, which is approved for use in one country to make
product claims or promote Melaleuca products in another
country.
34. Ethical Sales Practices
Marketing Executives shall: Conduct themselves in a
professional, courteous and considerate manner; Represent
Melaleuca products in a sincere and honest manner and will
honor Melaleucars Customer Satisfaction Guarantee; Represent
the Melaleuca Compensation Plan only as prescribed by
Official Melaleuca Material; Become familiar with and
utilize sales techniques, Melaleuca's Compensation plan and
Statement of Policies, and other materials as prescribed by
Melaleuca; Fresent the Melaleuca business opportunity in a
manner which is consistent with Official Melaleuca Material;
and Provide training, motivation and support to Marketing
Executives in their organization.
Marketing Executives shall not: Engage in any deceptive,
unlawfirl, or unethical business or recruiting practice; Engage
in any high pressure selling or recruiting practices; Enroll
minors or persons who are not capable of making an informed
decision with respect to entering into a Customer Membership
Agreement or Independent Marketing Executive Agreement;
Order Melaleuca products for other Customers or Marketing
Executives without the express permission of such persons; or
Seek in any way to violate or circumvent Melaleuca's policies.
POLICIES
F-
F
35, PolicyDisclosureRequirement
1t Prior to enrolling a prospective Marketing Executive,
i
:
Marketing Executives shall provide to and review with the
prospective Marketing Executive a current copy of Melaleuca's
l,
Statement of Policies and Definitions of Terms.
36. Voluntary Resignation Due to Inactivity
It is the Marketing Executive's responsibility to lead his/
her Marketing Organization with the proper example in
production of Personal Product Points. Without this proper
example and leadership, the Marketing Executive will lose
his/her right to receive commissions and bonuses from his/
her Marketing Organization. Therefore, Marketing Executives
who produceless ihan the minimum personal product pointi,'+
required to maintain their current Active Status during a
month, as set forth in the Compensation Plan, will not receive
the commission or bonus attributable to such status for the
sales generated through their Marketing Organization for that
month. Failure to meet Personal Product Point requirements
for two consecutive months constitutes the Marketing
Executive's voluntary resignation. A Marketing Executive who
has voluntarily resigned will lose all his/her Personal Enrollees
and his/her Marketing Organization. The resignation shall
become effective on the day following the last day of the
second month of inactivity.
37. ReactivationandRe-enrollmentRequirements
(a) When a Marketing Executive who has been deemed to
have voluntarily resigned due to inactivity under policy 36
becomes reactivated, he/she will reenter his/her previous
Marketing Organization in the first available position
below his/her original Marketing Executive other than the
position left vacant by such Marketing Executive.
(b) Former
(i) Customers and Marketing Executives with the
Executive Status of Marketing Executive III or below:
(1) may re-enroll as new Customers and Marketing
Executives with their original Enroller and their
original Marketing Executive at any time, but each
such re-enrollment will constitute a new enrollment
for the Enroller only if the newly reenrolled Customer
has been cancelled or was inactive for 12 consecutive
months or longer prior to reenrolling; (2) who have
not been enrolled with Melaleuca for at least the
previous six consecutive months may re-enroll as new
Customers and Marketing Executives with the Enroller
and Marketing Executive of their choice.
(ii) Marketing Executives with the Executive Status
of Director and above: ( l) may re-enroll as new
Customers and Marketing Executives with their
original Enroller and their original Marketing
Executive at any time, but each such re-enrollment
will constitute a new enrollment for the Enroller only
if the newly reenrolled Customer has been cancelled
or inactive for 12 consecutive months or longer prior
to reenrolling; (2) who have not been enrolled with
Melaleuca for at least the previous two years may
re-enroll as new Customers and Marketing Executives
with the Enroller and Marketing Executive of their
choice.
STATEMENT OT POLICIES BUILDING YOUR MELALEUCA BUSINESS
(c) If a former Customer or Marketing Executive desires to
re-enroll in a new Marketing Organization in which any
Marketing Executive in the new Support Team was also
in his/her previous Support Team, such former Customc
or Marketing Executive may re-enroll no sooner than
twelve months following the date that such Support Teau
Marketing Executive became inactive in his/her previous
Marketing Organization. Any individual involved in
the violation of this policy will be subject to corective
measures pursuant to Policy 42, including fines and/
or cancellation of his or her Independent Marketing
Executive Agreement.
(d) Former Customers or Marketing Executives who re-enrolt
pursuant to this Policy 37 will not be eligible to roll up
pursuant to Poliry 39.
38, Titles Not Forfeited
A Marketing Executive can lose his/her Marketing Executive I
Marketing Executive III, Director, Senior Director, Executive
Director or Corporate Director status and therefore the right
to participate in the corresponding commission and bonus
if he/she no longer qualifies for the commission or bonus
pertaining to such status. However, as long as a Marketing
Executive remains active, he/she will not forfeit the title of the
highest status he/she has achieved, i.e., once a Director, always
a Director, once an Executive Director, always an Executive
Director.
39. Roll Up Policy
(a) When a vacancy occurs in a Marketing Organization due
to the inactivity, voluntary resignation or involuntary
termination of a Marketing Executive (a "Cancelled
Marketing Executive"), each Marketing Executive in the
first generation below the Cancelled Marketing Executive
(a "First Generation Marketing Executive") will have the
opportunity to quali$' to roll up into the position of the
Cancelled Marketing Executive. In order to qualift for
such roll up, the following requirements must be met:
(i) If the Cancelled Marketing Executive's Organization
Product Points were less than 2500 in the Cancelled
Marketing Executive's first month of inactivity, the
First Generation Marketing Executive with the highest
Active Status in the Cancelled Marketing Executive's
second month of inactivity will roll up to the position
of the Cancelled Marketing Executive in the month
following the Cancelled Marketing Executive's second
month of inactivity. In the event of a tie, the following
criteria will be applied, in the order listed, to the
First Generation Marketing Executives involved in
the tie until the tie is broken: (l) who has the largest
number of personally enrolled Directors; (2) who has
the largest number of personally enrolled preferred
Customers; (3) whose Marketing Organization has
the largest number of Preferred Customers; (4) whose
Marketing Organization has the highest average
Product Point order per Customer; and (5) who has
the highest Personal Product Points.
 (ii) If the Cancelled Marketing Executive's Organization
Product Points were equal to or greater than 2500 in
the Cancelled Marketing Executive's first month of
inactivity, the First Generation Marketing Executive
who has or first attains the status which corresponds
to the Cancelled Marketing Executive's Organization
Product Points in the first month of inactivity will
roll up to the position of the Cancelled Marketing
Executive the month following the month the First
Generation Marketing Executive has or attains
such status, but in no event sooner than the month
following the Cancelled Marketing Executive's second
month of inactivity. If two or more First Generation .",",i
Marketing Executives quali$' for the roll up in the
same month, the tie will be broken by application of
the criteria set forth in subparagraph (i) above.
The Enroller of a Cancelled Marketing Executive will
inherit the Cancelled Marketing Executive's Personal
Enrollees as follows:
For each Personal Enrollee that is a Customer (with
no Marketing Organization) or that had the Active
Status of a Marketing Executive and had less than
2500 Organization Product Points in the Cancelled
Marketing Executive's first month of inactivity the
Enroller will automatically inherit the Personal
Enrollee in the Cancelled Marketing Executive's third
month of inactivity. (ii) For each Personal Enrollee
that had the Active Status of a Marketing Executive
II or above and had less than 2500 Organization
Product Points in the Cancelled Marketing Executive's
first month of inactivity, the Enroller will inherit
such Personal Enrollee in the month following the
month the Personal Enrollee has advanced one
status above the active status the Personal Enrollee
had in the Cancelled Marketing Executive's first
month of inactivity. (iii) For each Personal Enrollee
that had Organization Product Points of 2500 or
more in the Cancelled Marketing Executive's first
month of inactivity, the Enroller will inherit such
Personal Enrollee in the month following the month
the Personal Enrollee has advanced one status level
above the Volume Status that the Personal Enrollee
had in the Cancelled Marketing Executive's first
month of inactivity. (iv) If the personal Enrollee had
Organization Product Points of 50,000 or more or an
Executive Status of Executive Director or higher in
the Cancelled Marketing Executive's first month of
inactivity, the Enroller cannot inherit such personal
Enrollee. (v) No Enroller can inherit a personal
Enrollee whose Executive Status is higher than his/
her own, unless neither has an Executive Status higher
than Director IL
(c) If the Cancelled Marketing Executive had the Active
Status of Senior Director or above in his/her last month
of activity and (i) was terminated by Melaleuca for a
policy violation or; (ii) voluntarily resigned or went
inactive while under investigation for a policy violation,
the Enroller of such Cancelled Marketing Executive will
BUILDING YOUR MELALEUCA BUSINESS STATEMI,NT OF
continue to receive credit for having a Personal Enrollee
with the same status (Senior, Executive or Corporate
Director) to count towards the Enroller's status for
twelve consecutive months from the month following the
termination or resignation of the Cancelled Marketing
Executive. For each month after the initial twelve months,
the Enroller of such Cancelled Marketing Executive
will receive credit for having a Personal Enrollee with
the status (Senior, Executive or Corporate Director)
attributable pursuant to the Compensation Plan to the
Group Volume of the Marketing Organization of the
Cancelled Marketing Executive. However, such credit
cannot apply at the same time with respect to two
Personal Enrollees. Therefore, the credit will expire in the
first month in which both of the following have occurred:
(x) a Personal Enrollee of the Cancelled Marketing
Executive rolls up into the position previously held by the
Cancelled Marketing Executive, and (y) the Enroller of the
Cancelled Marketing Executive inherits or has inherited
such Personal Enrollee of the Cancelled Marketing
Executive.
(d) To qualift for any roll up or inheritance, the Marketing
Executive who will be receiving the roll up or who will
be inheriting Personal Enrollees must have been in
compliance with Melaleuca's policies for the preceding 12
months.
40. Obligations of Independent Contractors
As an independent contractor, it is a Marketing Executive's
responsibility to:
(a) Abide by the laws of the Republic of Singapore and
regulations pertaining to the acquisition, receipt, holding,
selling, distributing or advertising of Melaleuca products
and services and the promotion of the Melaleuca business
opportunity;
(b) At the Marketing Executive's own expense, make, execute
or file all such reports and obtain such licenses as are
required by law or public authority with respect to his/
her Independent Melaleuca Business and/or the receipt,
holding, selling, distributing or promoting of Melaleuca
Products;
(c) Be solely responsible for declaration and payment of all
personal income tax, Goods and Services Tax (GST), sales
taxes and fees as may accrue because of the Marketing
Executive's activities in conjunction with his/her
Independent Melaleuca Business;
(d) Supply all of his/her own equipment and rools
for operating his/her business, such as telephone,
transportation, professional services, office equipment,
and office supplies; and
(e) Provide his/her own place ofbusiness and determine his/
her own work hours.
POL]C]F,S
&tt
lF
t:
{l
i
41. Marketing Executives Are Not Corporate
Representatives
:.,
7 Marketing Executives are not corporate representatives of
Melaleuca and are not authorized to incur any debt, expense
or obligation on behalf of or for Melaleuca nor bind Melaleuca
to any agreement or contract. Under no circumstances
shall a Marketing Executive express directly or indirectly in
any manner that might indicate or suggest influence over
corporate decision, authority or representation.
42. CorrectiveMeasures
A11 of the policies in this Statement of policies, the provisions
of the Independent Marketing Executive Agreement, and any
other agreements entered into by and between Mela.leuca anid.i
Marketing Executives are material terms to the agreement
between Melaleuca and Marketing Executives. A Marketing
Executive's violation of any of the terms and conditions of
any of these agreements or the Statement of policies or any
illegal, fraudulent, deceptive or unethical business conduct by
a Marketing Executive may result, at Melaleuca,s discretion, in
one or more of the following corrective measures:
(a) issuance of a written warning or admonition;
(b) withholding of commission and/or bonus cheques, which
may be imposed immediately or in the future;
(c) reassignment of all or part of his/her Marketing
Organization;
(d) suspension of his/her Independent Marketing Executive
Agreement for one or more months;
(e) cancellation of his or her Independent Marketing
Executive Agreement; or
(f) any other measure expressly stated within any of the
policies set forth in the Statement of policies or any
provision of the Marketing Executive Agreement.
Marketing Executives agree to cooperate with Melaleuca
in any investigation including, if requested, by providing
all information, documents, and/or a written statement,
signed under oath, stating that the Marketing Executive
has not violated and will not violate Melaleuca,s policies.
Refusal to do so within a reasonable time period
will constitute the Marketing Executive,s voluntary
resignation. Melaleuca has the right to withhold from
a Marketing Executive all bonuses and commissions
during the period that Melaleuca is investigating the
alleged violative conduct of the Marketing Executive. If a
Marketing Executive's Independent Marketing Executive
Agreement is cancelled due to a violation preceding the
investigation, the Marketing Executive wilt not be entitled
to any commissions or bonuses withheld by Melaleuca
during the investigation period.
43. Forfeiture of Rights to Bonuses and Commissions
So long as a Marketing Executive is complying with all policies
and the terms of the Independent Marketing Executive
Agreement, Melaleuca is obligated to pay commissions and
bonuses to such Marketing Executive in accordance with the
Compensation Plan. A Marketing Executive's commissions
STATEMENT OF POLICIES BUILDING
and bonuses constitute the entire consideration for all of
the Marketing Executive's efforts in generating sales, and
the Marketing Executive's right to receive commissions
and bonuses from Melaleuca constitutes the entire value
attributable to the Marketing Executive's Marketing
Organization. Following a Marketing Executive,s resignation"
cancellation for inactivity, or voluntary or involuntary
cancellation of his/her Independent Marketing Executive
Agreement, such former Marketing Executive shall have no
right, title, claim or interest to the Marketing Organization.
The former Marketing Executive sha1l have no claim for
compensation for the Marketing Organization or for bonuses
or commissions stemming from sales generated within or by
the Marketing Organization or for financial freedom bonus
amounts held in escrow by Melaleuca. Following voluntary or
involuntary cancellation of his/her Independent Marketing
Executive Agreement, the former Marketing Executive shall
not hold himself/herself out as a Melaleuca Marketing
Executive and shall not have the right to sell Melaleuca
products or services.
44. Amendments to Compensation Plan, Statement of
Policies, and/or Independent Markeiing Executive
Agreement
Upon notification to Marketing Executives, Melaleuca may, at
its sole discretion, amend the Compensation plan, Statement
of Policies, Definitions of Terms and/or the terms of the
Independent Marketing Executive Agreement and any other
agreements entered into by and between Melaleuca and the
Marketing Executives. By signing the Independent Marketing
Executive Agreement, Marketing Executives agree to abide by
any such amendments. The continuation of an Independent
Melaleuca Business or a Marketing Executive's acceptance
of commissions and/or bonuses from Melaleuca constitutes
his/her acceptance of any such amendments. Marketing
Executives will be bound by the most current versions of the
Compensation Plan, the Statement of Policies, the Definitions
of Terms, the Independent Marketing Executive Agreement
and any other agreements entered into by and between
Melaleuca and the Marketing Executives.
MEI/,LEUCA DEFINITIONS OF TERMS
The following terms will have the meanings set forth herein
when used rn Melaleuca's Statement of policies, Compensation
PIan and/or Independent Marketing Executive Agreement and
other Official Melaleuca Material.
Active Customer: Any Customer who purchases at least 35
Product Points each month.
Active Marketing Executive: A Marketing Executive who
personally produces the number of product points each
month that are required to qualift at his/her Active Status level
pursuant to the Compensation Plan.
Active Status: The development position or leadership status
of a Marketing Executive as of the most recent month end, or
business reporting period.
Annual Income Statistics: A summary of income statistics
published by Melaleuca setting forth information regarding
average, high and low income received by Marketing
Executives on an annual basis.
YOURMELAIEUCA BUSINESS
 Assist: A Marketing Executive who helps another Marketing
Executive to present the Melaleuca programme may be
designated as the'Assist" on the Independent Marketing
Executive Agreement form. The Marketing Executive
designated as the "Assist" receives the Value pack and Career
Pack commission on the first Value pack or Career pack
ordered by the new Customer or Marketing Executive.
Average Retention Index (ARI): An average of the percentages
of customers remaining in an organization from the past 5
enrollment months.
Backup Order: A preselected package of Melaleuca products
which is automatically shipped to Preferred Customers if they
fail to order the minimum monthly product points agreed
upon in their Customer Membership Agreement. Those
who select the Preferred Customer option in the Customer
Membership Agreement preauthorize Melaleuca to send a
Backup Order and to make an automatic withdrawal from
their Interbank GIRO account, or a charge to their credit card
to pay for each Backup Order.
Business Kit (Membership Kit): The Melaleuca product
and business opportunity information portfolio purchased
by a new Marketing Executive pursuant to the terms of the
Independent Marketing Executive Agreement which includes
product and marketing information and other Official
Melaleuca Material.
Compensation Plan: The plan offered by Melaleuca which
sets forth the compensation provided to Marketing Executives
for the continuing building, promoting, training, motivation,
servicing and development of their Independent Melaleuca
Businesses.
Customer: A person who has an Enroller, has completed,
executed and delivered to Melaleuca a Customer Membership
Agreement and has paid to Melaleuca the appropriate
membership fee. Customers are either Direct Customers or
Preferred Customers.
Customer Mernbership Agreement: The agreement which
must be completed, signed, received and accepted by
Melaleuca before a person may become a Customer.
Customer Number: A unique number assigned by Melaleuca
to each Customer to facilitate internal record keeping by
Melaleuca with respect to the Customer.
CommerciallyResalable Condition: Goods shall be deemed
"resalable" under the following guidelines: l) unopened and
unused; 2) packaging and labeling has not been altered or
damages; 3) product packaging are in an acceptable condition
that permits Melaleuca to sell the merchandise at the Direct
Customer price or Preferred Customer price; 4) for products
with no expiry date, it must be returned to Melaleuca within
60 days from the date ofthe original order; 5) for products
with an expiry date, it must not elapse within the next six
months; 6) for Business Kit, it must contain the current up
to date revision; 7) for product, it must contain the current
Melaleuca packaging and labeling; and 8) not valid for
promotional products.
Direct Customer: A Customer who is authorized to purchase
product from Melaleuca at Direct Customer prices pursuant to
a Customer Membership Agreement.
BUILDING YOURMELALEUCA BUSINESS STAIEMENT OF POIIC]ES
End Consumer: A person who purchases Melaleuca products
for the purpose of consuming them rather than for resale to
someone else.
Nets: Method of payrnent available only in-store. This method
of payment is not a preferred method of payment.
Enroll: To enlist, sponsor or sign up an individual or entity
into a programme or organization.
Enrollee: A Customer or Marketing Executive.
Enroller: The Marketing Executive who is listed on the
Customer Membership Agreement as the enroller. The Enroller
*Iqlrst be the person who introduced the new Customer to
-Melaleuca
and helped him/her become a Customer or who
played an active role in the presentation of Melaleuca products
or business opportunity to the new Customer.
Executive Status: The highest leadership position ever
achieved with Melaleuca.
Immediate Household: Married couples and persons residing
in the same home, and with respect to Marketing Executives
and Customers which are entities (e.g. corporations, tax
exempt entities, etc.) rather than individuals, Immediate
Household means the shareholders, owners, directors, officers,
responsible parties, etc. of such entities and persons married
to or residing in the same home with persons who are
shareholders, owners, directors, ofEcers, responsible parties,
etc. of such entities.
Inactive Customer: A Customer becomes inactive if he/she
fails to purchase a minimum of 35 Product points for two
consecutive months.
Inactive Marketing Executiver A Marketing Executive
becomes inactive if he/she fails to personally produce the
number of Product Points that are required to qualiSz at his/
her Active Status level pursuant to the Compensation plan for
two consecutive months.
Independent Marketing Executive Agreement: The agreement
which must be completed, signed, received and accepted by
Melaleuca as one of the prerequisites to becoming a Marketing
Executive.
Independent Melaleuca Business: The business organization
consisting of a Marketing Executive and those persons and
entities that purchase Melaleuca products or generate sales of
Melaleuca products liom which the Marketing Executive is
entitled to receive commissions.
InterBank GIRO: A payment method by which a Customer
authorizes Melaleuca to deduct payment for orders directly
from his/her designated local bank account.
International Marketing Executive Agreement: The
agreement between a Marketing Executive and Melaleuca,
which if approved, will authorize the Marketing Executive to
act as an International Marketing Executive in an international
market in which Melaleuca is or will be authorized to do
business.
Marketing Executive: A person who has an Enroller,
has completed, executed and delivered to Melaleuca an
Independent Marketing Executive Agreement, has purchased
a Business Kit, has at least one Customer and has received his/
her first commission cheque.
Marketing Organization: The Customers and Marketing
Executives that comprise the group of individuals or entities
from which the Marketing Executive is entitled to receive
commissions based upon the collective sales volume of the
group and the status of certain Marketing Executives within
the group pursuant to the Plan of Compensation.
Melaleuca: Melaleuca Southeast Asia (Singapore) pte Ltd
Product Points: A value assigned to each Melaleuca product
service upon which commissions and bonuses are calculated-
Product Point Production: To produce Product Points a
Marketing Executive must create sales to end consumers
other than customers in the Marketing Executive's Marketing
Organization. These sales must be products the consumer
actually desires or needs as opposed to enticing consumers
to purchase products in order for the Marketing Executive to
qualifi' for a commission.

Melaleuca International Sponsorship Program: The
programme offered by Melaleuca whereby Marketing
Executives of one country who have signed an Interiationjitt
Independent Marketing Executive Agreement may sponsor the
enrollment of Customers and Marketing Executives in foreign
countries where Melaleuca is authorized to do business.
Monthly Business Reports: Reports produced by Melaleuca
on a monthly basis and provided to Marketing Executives
which contain information relating to the activity of the
Marketing Executive's Marketing Organization. The Monthly
Business Reports contain trade secret information that is
propdetary to Melaleuca.
Official Melaleuca Material: Material in any form which
is authorized, published, and disseminated by Melaleuca.
This includes, but is not limited to, printed material, audio
and video tapes, satellite broadcasts, fax and electronic
communications and Internet communications.
Organization Product Points: The total Product points
attributable to Melaleuca products which a Marketing
Executive's Marketing Organization purchased or produced
in a calendar month, including the Marketing Executive's
Personal Product Points.
Organization PCs: The total net Preferred Customers in
Marketing Executive's organization in a given month.
Recruit: 1 ) To attempt to enroll, enlist, or solicit an individual
or entity to join a business, progrzrmme or organization; or 2)
to attempt to promote, influence or encourage an individual
or entity to join a business, programme or organization;
or 3) to present, or participate or assist in the presentation
of, a business, programme, organization or its products.
To constitute recruiting, such efforts or attempts may be
performed either directly through personal contact or
indirectly through a third party.
Statement of Policies: The policies published by Melaleuca,
as amended from time to time, which set forth, among
other things, the requirements for operating an Independent
Melaleuca Business.
Support Team: The Marketing Executives above an individual
in a Marketing Organization who have the potential to
commissions based upon the purchases of such individual.
Volume Status: AII advancements in status of Director II or
above require a minimum volume of Organization product
Points. The status corresponding to each required volume in
the compensation plan is the Volume Status.
Words importing the masculine shall include the feminine
and vice versa, and words importing persons shall include
a
companies and corporations.

PEGVolume: Personal Enrollee Group (pEG) Volume is
the total organization Product Point volume of a Marketing
Executive's Personal Enrollees in any given month.
Personal Product Points: The total monthly product points
personally produced by a Marketing Executive.
Personal Customerl A person who purchases product directly
from Melaleuca using a Marketing Executivet account
number.
Personal Enrollee: An Enroller's Enrollee to whom the
Enroller has personally introduced Melaleuca and/or has
played an active roll in the presentation of Melaleuca products
or business opportunity.
If any one or more of the provisions contained in the
Customer Membership Agreement, Independent Marketing
Executive Agreement and Statement of Policies and Defin
of Terms shall be found by any court of competent juri
to be invalid, illegal or unenforceable in any respect under any
applicable laq the validiry legality and enforceability of the
remaining provisions contained in the Customer Membership
Agreement, Independent Marketing Executive Agreement and
Statement of Policies and Definitions of Terms shall not in
way be affected or impaired and the Customer Membership
Agreement, Independent Marketing Executive Agreement and
Statement of Policies and Definitions of Terms shall continue
to be in force.

Personal Director: A Personal Enrollee with the active status
of Director or above.
Personal Sales: Sales which a Marketing Executive makes to a
Personal Customer.
Preferred Customer: A Customer who is authorized to
purchase products from Melaleuca at Preferred Customer
prices and who has committed to purchase each month
products totaling at least 35 Product Points.
No waiver, or any failure or delay on the part of Melaleuca
to exercise any right power or privilege under the Customer
Membership Agreement, Independent Marketing Executive
Agreement and Statement of Policies and Definitions of Terms
shall operate as a waiver of any subsequent breach or default
of the same or similar nature nor shal1 any single or partial
exercise of any such right, power or privilege preclude any
other or further exercise thereof or the exercise of any other
right, power or privilege.

STATEMENT OF POLICIES BUILDING YOUR MELALEUCA BUSINESS

 MEr-,qrEUCA GUInEUNES
oN ITquRNETUs,tcE
l. Lead-Generating Web Ads, Websites, and Emails
Marketing Executives may maintain web advertisements
and websites for the purpose of generating leads of potential
customers, and Marketing Executives may send one or more
emails in response to persons who request information
through their lead generating websites, provided that such
websites and responsive emails are in compliance with
Melaleuca's guidelines. Spam or unsolicited emails are not
permitted. The general standard for such websites and email
messages is that they should be conservative and appropriate
to the promotion of quality products and a professionally
operated business. The following provisions are designed to
provide guidance and to ensure that standard is maintained.
a) Lead-generating ads, and websites, and emails must:
i) contain the Marketing Executive's first and last
legal name and direct email address to contact the
Marketing Executive.
ii) be professional looking, product oriented and use
professional business language, avoiding "hype."
b) Lead-generating ads, websites, and emails may:
i) solicit the reader's interest in high-quality, safe and
effective nutritional, personal care, cosmetic and
household cleaning products from a catalogue.
ii) solicit the reader's interest in a home-based business
opportuniry
iii) contain a "member's login" section to access the Site
Owner's Tlaining and Information website/pages.
(1) This link/login section MAY NOT refer to any
Melaleuca term, phrase or title, and may not be
called "Melaleuca Login."
(a) This link may be called "Members Login,"
etc., and must follow all other guidelines for
lead- generating websites.
iv) contain a link to the current of6cial version of
the DeliveringWellness presentatron in the format
provided by Melaleuca to be used only for training
purposes or for facilitatin glive Delivering Wellness
presentations.
(1) This link must be username/password enabled
(2) This link must not refer to any Melaleuca term,
phrase or title and may not be called.Delivering
Wellness presentation'.
(3) This link may be called'presentation,'.Business
Presentation' etc and must follow atl other
guidelines for lead-generating websites.
c) Lead-generating ads, websites and emails may not:
i) identifr Melaleuca's product or income opportunity
in any manner, or be identifiable by the general
. public as being Melaleuca related.
5T CUIDELINES ON INTERNET BUILDING YoUR MELALEUCA BUsINEss
ii) contain the word'Melaleuca' or the 'Leaf and Drop'
Iogo.
iii) contain any of Melaleuca's trademarked words
or phrases or product names.
:,.,."1,
iv) contain any of Melaleuca's copy'righted materials or
summaries of copyrighted materials.
v) describe Melaleuca's products, services, revenue
sharing programme or business opportunity.
vi) contain any statements or claims about income.
vii) contain any statements about Melaleucat retention
or reorder rate, or any other factors unique to
Melaleuca.
viii) contain any description about Melaleuca's awards,
track record, management, affiliations or history.
ix) contain any promises or representations about
placement within a marketing organization, that
a "down line" or organization will be built for the
new enrollee, or that this is a business in which little
effort is required.
x) contain any enrollment or registration forms
(whether online or in printable format).
xi) request payment of money in any form.
xii) request credit card or bank accoun information.
xiii) be identifiable through any search engine by using
the search word'melaleuca'or any derivation thereof
(including'mela') or any other of Melaleuca's
trademarked words or phrases or the names of any
Melaleuca products or services.
xiv) promote or offer any other products, services, or
business opportunities.
xv) offer for a fee any web page hosting services or
other web-related services, Internet usage training
or services, or any other training or materials of any
kind.
xvi) contain any banners, pop ups or jump sites.
xvii) refer the reader to any pre-recorded phone message
or other tlpe of communication that contravenes
any of these rules.
xviii) contravene any state or federal law, applicable
Internet service provider rules or regulations,
or any other Melaleuca policy.
d) Any enrollment involving a potential customer that is
identified from a lead-generating ad or website or email
must include a one-on-one, face-to-face or vocal (ie,
telephonic or Internet-based call) presentation between
the Enroller and the Enrollee prior to the enrollment.
e) Emails may be used to determine the quality of the lead,
but such emails may only be sent in response to direct
requests for more information and must comply with all
of the foregoing guidelines.
f) All email messages to potential customers must comply
with all state and federal law and with applicable Internet
service provider rules and must contain an "opt out"
button prominendy displayed on the first screen page of
the message.
2. Training and Information Websites
A Marketing Executive may maintain a website for the
's'-tr
purpose of providing business-related information and
training on business building activities to his/her Melaleuca
Marketing Organization. The general standard for such
websites is that they should be appropriate to a professionally
operated business. The following provisions are designed to
provide guidance and ensure that standard is maintained.
(a) Training and information websites must be 100o/o
password protected (meaning that no portion of the site
can be accessed by any means other than a password)
and available for viewing only by Melaleuca Marketing
Executives and Customers.
i) Password protocol may be determined by the
Website owner, as to whether there is a'blanket,
generic'password for all invited guests; or unique,
individually managed usernames and passwords.
ii) If a link tothe DeliveringWelhess presentation
is included in the 'home' page of a training and
information website, the D elivering Wellness
presentation must have a separate username and
password than the rest of the site.
(b) Training and information websites may:
i) contain Melaleuca trademarked words or phrases or
product names.
ii) contain truthful and accurate Melaleuca product and
business stories from the owner of the site and other
Marketing Executives
iii) provide information about Melaleuca corporate or
marketing organization meeting dates and locations.
iv) contain business- and product-oriented bulletin
boards, provided the content is closely monitored
by the site owner to ensure that it complies with
Melaleuca's policies.
v) provide information and training about business-
building strategies (including the'Seven Critical
Business Building Activities,' how to optimise the use
of the Internet, etc.).
vi) recognise the achievements and advancements of
Marketing Executives within the website ownet's
organization.
vii) contain one or more jump sites to Melaleuca's
official website.
viii) contain of the Delitering
a current official version
Wellness presentation in the format provided
BUILDING YOUR MEI.A,LEUCA BUSINESS
by Melaleuca to be used only for training
purposes or for facilitatin glive Delivering Wellness
presentations.
(c) Tiaining and information websites may not:
i) be used for the purpose of soliciting new customers
ii) provide information about Melaleuca's products or
revenue sharing programme (other than personal
product and business messages).
iii) contain any statements or claims about income.
iv) contain anypromises or representations about
placement within a marketing organization, that
a'down line'or organization will be built for a
Marketing Executive, or that this is a business
in which little effort is required.
contain any enrollment or registration forms, excqtr
that the website may contain a jump site
to Melaleuca's Customer Membership Agreement
and Independent Marketing Executive Agreement
forms contained on Melaleuca's official website.
vi) promote or offer any other products, services
or business opportunities.
vii) offer any materials or services for a fee, including
but not limited to any web page hosting services or
other web-related services, Internet usage training
services, lead generation services or training services
or materials.
vii) contain any banners, pop-ups or jump sites to any
third party websites.
ix) offer for sale any Melaleuca logo gear; however,
they may offer for sale the logo gear of a particular
marketing organization provided it is sold at actual
cost.
3. Saleof Products or Business Opportunity on the Internef
Marketing Executives and Customers may not offer
products or the income opportunity for sale via the Internet
(including through eBay or any other method).
4. Pre-recorded Audio or Video Messages
Marketing Executives may not create, publish, produce,
use or maintain, either directly or indirectly, any audio
or video recording which has the purpose or effect of
creating interest in, introducing or presenting Melaleuca,
its products or income opportunity, regardless ofwhether
Melaleuca is actually mentioned in the recording. However,
prerecorded training messages that are available only to
Marketing Executives, are protected by pass code and comply
in all respects with Melaleuca's policies and guidelines are
permissible.
5.Violations
A Marketing Executive's violation of Melaleuca's Internet
usage guidelines and policies may result in the forfeiture
of commissions and bonuses, fines, or termination of the
Marketing Executive's Independent Marketing Executive
Agreement.
GIITDELINES ON INTERNET
 FnEeUENTIY As r<En QUE srroNrs
T.VALUE/ CAREER PACKS
When may I purchase a Value Pack or Career pack?
You may purchase two Value Packs or two Career packs and
two Nicole Miller Value Packs in any combination during your
first two full calendar months following the month of your
enrollment.
2. MEIj,LEUCA GUARANTEE
One of my customers needs a refund. How do they get
reimbursed from Melaleuca?
Provide us, in writing, the following information regarding
the refund along with the returned product: customers ID
number, customer's name, address and phone number, item(s)
returned, a copy of the invoice, and indicate whether you want
credit on account, refund or product replacement.
If I order a product and find it doesrt't work to my
satisfaction, what do I need to do?
Return the product to our return address listed on the package
within 60 days, along with your name, ID number, a copy of
the invoice, and instructions as to how you would like the
return handled. You can replace the product, receive credit on
account, or get a refund.
If I return product for credit on account, how do I access
credit?
Just ask the Wellness Representative taking your order
ifyou have credit on account. You can use your entire credit
towards the purchase of any Melaleuca product; however,
purchases paid for with your credit will not count towards
your Product Point requirement.
3. ENROLLING PREFERRED CUSTOMERS
What are the benefits of enrolling new customers?
Consistent enrollments make your organization grow.
You also receive a Product Introduction Bonus on your
enrollees'first calendar month orders up to 150 Product
Points. For enrollers to quali$' for the Product Introduction
Commission, the enrollee must place an order in the first
month. If the enrollee receives any variety of Backup Order
or Select Pack in the first month of enrollment, no Product
Introduction Commission witl be paid.
How do I enrol a new customer?
Fill out the Customer Membership Agreement completely,
including correct use of numbers, shipping and mailing
addresses, and phone numbers. Include account information
and the required signatures. Call the enrollment line I 800
-
800 8080 , then mail the completed paperwork to Melaleuca or
bring the paperwork to the corporate ofEces.
Is it possible for someone
else to be set up on my credit card
as aPreferred Customer?
No. Each customer or Marketing Executive must have an
account of which he or she is the owner and is authorised to
53 FRIQUENTTYASKID OUESTIONS BUILDING YOT'R MELAIEUCA BUSINESS
E-
withdraw funds. Using your own Interbank GIRO account or
credit card to enrol someone may be cause for termination.
If I do not have a Interbank GIRO account or credit card, can
I enrol Preferred Customer?
as a
No. Either a Interbank GIRO account or credit card is
,neb€ssary.
I want my new enrollees to receive the Preferred Customer
discount. Can they order products if their paperwork has not
yet been received by Melaleuca?
They can place an order with a credit card or by direct debit
before their paperwork is received. We give all customers the
Preferred Customer price on their first order. After that, we
need to receive the paperwork for the Preferred Customer
discount to continue.
4. BUILDING YOUR ORGANIZATION
How do I place new enrollees in my organization?
You are allowed to "manage" five customers or Marketing
Executives on your first generation. We do not tell you how to
structure your organization; we recommend discussing
all business-building strategies with your enroller and support
team.
this
Who is my Marketing Executive?
The first person in your support team. Your Marketing
Executive and your enroller are your primary resources
in building your business.
Whom do I put down as'enroller'on the Customer
Membership Agreement?
The enroller is the customer or Marketing Executive who
introduces someone to Melaleuca and helps them become a
customer or Marketing Executive.
May I have an interest in more than one Melaleuca business?
No. You may only have ownership or ownership affiliation in
one Independent Melaleuca Business.
5. CHANGES INYOUR BUSINESS
How do I change the Preferred Customer information on my
agreement form?
With a simple call to our Business Development on
+65 6737 0020. Some items do require the submission of
a new Customer Membership Agreement form. A Business
Development Specialist can give you greater detail at the time
ofyour call.
Can I'move'a new personal enrollee?
Yes.An enroller can move a personal enrollee to a different
position within the month of enrollment by submitting
an amended Customer Membership Agreement form. An
enroller also can move a personal enrollee within his/her
business organization up to two months following the month
of enrollment by submitting to Business Development a
New Enrollee Change Form with the enroller's signature.
Every business or customer below the customer or Marketing
Executive being moved will follow the enrollee. The requested
move is limited to 20 businesses/customers. The applicable
change fee will be charged for each Customer or Marketing
Executive moved in the organization.
Is my Melaleuca business inheritable?
Yes,you can will your business (see Policy #17). These
transfers must be approved by Melaleuca, Inc.
6.MONTHLY BUSINESS REPORTS
Who receives a Monthly Business Report?
A11 Marketing Executives who have at least one active

May I move someone within my organization? customer and have earned a commission and bonus cheque
Melaleuca discourages organization changes. Melaleuca will will receive a Monthly Business Report that details the activity
review organization change requests with written consent within their organization. This is an extremely valuable
i']b
of all seven support team members above the customer arl document for building and reviewing business activity.
or Marketing Executive that would like to be moved. An
Organization Change Form with original signatures is When do I receive my Monthly Business Report?
required. Both the person being moved and the enroller need Monthly Business Reports are mailed on the 17th of each
to sign the form. There is a fee of S$70 for the original move month (if the 16th falls on a weekend or holiday, the Business
and S$20 for any related moves. An Organization Change Reports are mailed the following business day). If you have not
Form must be completed for each person being moved. The received your Business Report by the 26th of the month, call
requested move is limited to l0 businesses/ customers. To have Business Development on +65 6737 0020'
changes done for S$20, all related forms must arrive together.
For what time period are commission and bonuses paid?
We suggest you work closely with a Business Development
Commissions and bonuses are calculated on product sales
Specialist when undertaking this tlpe of request for change.
volume from the first through the last day of the calendar
What happens to the structure of my organization if someone month.
goes inactive?
Will I receive a Monthly Business Report every month?
A customer is "inactive" if she did not purchase a minimum
If you do not earn a commission in a given month, you will
of 35 Product Points. If a customer goes inactive for two
not receive a report.
consecutive months, she automatically loses her position in the
organization. Refer to the Statement of Policies, #39,'Roll Up
What are Value Pack and Career Pack bonuses?
Policy' for furlher clarifi cation.
These bonuses are earned from the sale ofValue Packs and
Career Packs andNicole Miller Skin CareYalue Packs to new
A Marketing Executive in my organization has not personally
Marketing Executives. These bonuses are paid to the enroller
produced the required Product Points for the past two
(or the assist, if one is listed on the Independent Marketing
months. Is there any way to keep him from losing his
Executive Agreement form).
marketing organization?
Two months without producing their Product Point minimum
means automatic loss of their marketing organization,

What will happen to a customer who was inactive for two

consecutive months and places an order for 35 Product Points
in the third month?
Because he purchased in the third month, he will reactivate
back into the original organization in the first available
position under his original Marketing Executive.

How can I change my payment information?

Fill out, sign and return to Melaleuca, a new Customer
Membership Agreement.

Someone in my organization discontinued his Preferred

Customer status. Can he still purchase products?
He can still purchase directly from the company as a Direct
Customer and have his products delivered to him. Direct
Customers pay the regular price instead of the 30olo to 40o/o off
the regular price for a Preferred Customer. Direct Customers
will not maintain an organizational spot in your marketing
organization unless they produce the minimum Product Point
requirement.

BUILDING YOUR MELALEUCA BUSINESS FREOUENTLY ASKED QUESTIONS