FOOD AND BEVERAGE DEPARTMENT

EMPLOYEE PERFORMANCE EVALUATION FORM

Employee name..
Date of Employment
Job title.
Department..
Review period start..
Review period end.
Last review date.
Reviewers name
Reviewers title

PERFORMANCE APRAISAL

COMMUNICATION
Expresses ideas and thoughts verbally.
Expresses ideas ad thoughts in written for
Exhibits good listening and comprehension.
Keeps others adequately informed.
Uses appropriate communication methods

COST CONSCIOUSNESS
Works within approved budget.
Conserves organizational resources..

DELEGATION
Delegates work assignments
Matches the responsibility to the person............................
Gives authority to work independently
Sets expectation and monitors delegated activities
Provides recognition for good results...

JOB KNOWLEDGE
Competent in required job skills and knowledge.
Exhibits ability to learn and supply new skills.
Keeps abreast of new developments.
Requires minimal supervision.
Displays understanding of how job relates to auxiliary department e.g Kitchen..
Eyes for details..
Ability to manage F&B inventories and accountability.

JUDGEMENT
Displays wiliness to make decisions
Exhibits sound and accurate judgment..
Support and explains reasoning for decisions
Includes appropriate people in decision making process..
Makes timely decisions
LEADERSHIP
Exhibits confidence in self and others.
Inspires respect and trust..
Reacts well under pressure..
Motivates others to perform well...
A good team player
Good sense of humor..
Respect for constituted authority

MANAGING PEOPLE
Includes subordinates in planning.
Takes responsibility for subordinates activities.
Makes self-available to subordinates...
Provides regular feedbacks to the Manager....
Ensures training, F&B procedures and policies are adhered to..

HANDLING GUEST COMPLAINTS

Identifies problems in a timely manner
Gathers and analyzes information skillfully..
Develops alternative solutions
Resolve issues in early stages.
Listen with concern and empathy

ABILITY TO TAKE INITIATIVEE

Good sense of commitment to organizational standards
Ability to improve and promote quality standard
Ability to apply feedbacks to improve performance..
Monitor own work to ensure quality.

ACCURACY AND PROMPTNESS IN SERVICE.

ATTITUDE...............................................................................................................
PUNTUALITY
GROOMING............................................................................................................

EMPLOYEE ACKNOWLEDGEMENT
I have reviewed this document and discussed the contents with my Manager.
I acknowledge that I have been advised of my performance status,

Employee Signature/Date

REVIEWERS COMMENTS

Reviewer signature/Date