Benefits of Voicemail System

In today's age and time, more than ever before in the past, people lead a fast-paced life
and are continually pressed for time. Thus voice mail service is therefore a veritable
boon. If you are away or unable to physically answer the call at any point in time, a
message can be left so that the purpose of communication is achieved and the follow up
work can continue unhindered.

Voicemail can be extremely helpful during busy office hours, as you might be stuck in a
meeting when an important message is received. With voicemail facility, the message can
be received without inconveniencing or frustrating the caller, saving previous time for
both the caller and called parties.

The advent of voice mail has an interesting history. During the recession of the 70's and
80's, there was a dearth for personal secretaries in many companies. This led to a chaotic
situation with too many calls waiting, a telephone traffic jam leading to loss of business.
Soon, employers found a solution and created a message center so a person could receive
all the incoming calls and take down the messages and pass them on to the concerned
persons.

Though this arrangement saved time and energy for everyone, it was a cumbersome task
for the operators to note down all messages and divert them to the concerned individuals.
There were occasions when the operators could not understand the intricacies of the
business language and delivered incomplete or faulty messages. Even the introduction of
recorded messages was found to be inadequate – apart from the fact the answering
machine had to be attached to every telephone.

Finally the voice mail system came into being - which not only stored messages when
the user was on another call, but also allowed the user to improve the flow of
communication and save money. The unique advantage of Voice Mailboxes is they allow
any subscriber to send messages to another mailbox without having to directly speak to
them.

Please know that the voice mail system has all the features of an answering machine but
is much more advanced as it is computerized with a centralized system. Some of the
salient features of voice mail systems are:

• It stores all incoming messages and sends them to the individual mailboxes.
• Voice Mail instruments are designed to enable you answer multiple phone calls at
one time.
• It sends messages to more than one user and straight to their mailboxes.
• It is also possible to forward receive messages to someone else's voice mailbox.
• Voice mails allow you to store messages indefinitely until you are free to handle
them.
• Sometimes, you can even personalize the forwarded message with a voice
introduction.
• You can transfer callers to another phone number for personal assistance – if there
is a need for that.
• The voice mail box even pages or makes calls to other telephone numbers to alert
the user that a message is waiting in the mailbox.

A key benefit of utilizing a voicemail service is it ensures that customers and important
callers never receive a busy signal. Traditional answering machines are getting
increasingly replaced by voicemail services. Complimented by a broad range of features,
a voicemail system now can accommodate many different types of operations, allowing a
business to run more efficiently improving the overall productivity

SOURCE: RingCentral