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12. What are the metrics used to evaluate performance of the ERP
The following metrics are used to evaluate the performance of ERP.
a. Accurately expresses the phenomenon being measured
b. Objective and not subject to dispute
c. Comprehensible, readily communicated and understood
d. Inexpensive and convenient to compute
e. Timely with data sources readily available
f. Harmless, not inducing inappropriate behavior
13. What are the role of in-house helpdesk after go live
After go live any problem arises from the customer side, the help-desks help top solve the
problems. The customer care executives can answer customer queries quickly and resolve
issues without delay. The Help-desks are repositories of the organizational knowledge and
this is used by the maintenance and support team. The help-desk contains correct operating
practices, problems with the software, how to solve those problem, details of problem reports
and resolution, etc will help the customers to solve the problem.
14. What is data migration
Data migration is the process of translating data from one format to another. Data migration
is necessary when an organization decides to use a new computing system or database
management system that is not compatible with the current system. When implementing a
new ERP system the data in the existing legacy business systems should be migrated to the
ERP systems database for the smooth business operations.
15. Specify the role of webserver in ERP services
In ERP service the webservers plays a major role. Recent trends in ERP are in the Cloud in
which the web servers are having a major role. In e-Business technologies the webservers are
plays a vital role for making business online.
16. Identify the role of BPR in ERP
Business Process Reengineering (BPR) is the fundamental rethinking and radical redesigning
of the business processes. It is not just changebut dramatic change and dramatic
improvements. BPR involves the overhaul of organizational structures, management systems,
job descriptions, performance measurements, skill development, training and most
importantly, the use of information technology. BPR impacts every aspect of how the
organization runs its business.