Term1 Definition1

Define(Identifyissuecausing
customerdissatisfaction),Measure
(collectdatafromprocess),Analyze
(studyprocess,dataforcluestowhat
WhatarethestepsofDMAIC?
isgoingon),Improve(Actondatato
changeprocessforimprovement),
Control(monitorsystemtosustain
gains)

Term2 Definition2

WhatarethestepsofthePDCA
Plan,Do,Check,Act
model?

Term3 Definition3

1.)Useteamapproach,2.)Describe
problem,3.)Implement&Verify
InterimContainment,4.)Define&
Whatarethestepsofthe8D(8
VerifyRootCause,5.)Develop
Discipline)Model?
solution(s),6.)ImplementSolution(s),
7.)PreventReoccurence,8.)
Congratulateteam
 Term4 Definition4

TeamLeader,SubjectMatterExpert,
WhataretherolesofaSixSigma
TeamMembers,Scribe,Timekeeper,
Team?
TeamChampion

Term5 Definition5

Someonewithorganizationaland
logisticalresposibility.Helpstoselect
DesribetheTeamLeader.
teammembers,helpstheteambreak
roadblocks.

Term6 Definition6

TeamMemberorResourceperson,
DescribetheSubjectMatterExpert. oftenthepersonmostfamiliarwiththe
processorproduct.
 Term7 Definition7

Keepsminutes,communicates
WhatdoestheScribedo?
meetingagenda.

Term8 Definition8

Ensuresteamstaysontrackduring
WhatdoestheTimekeeperdo?
meeting.

Term9 Definition9

WhatistheroleoftheTeam
Providessupport.
Champion?
 Term10 Definition10

Defineswhattheteamcanandcannot
WhatareBoundariesofFreedom?
do.Setbymanagement,and
Whosetstheboundaries?
communicatedtotheteam.

Term11 Definition11

1.Usedatadrivenproblemsolving
approach,2.Stayincompliancewith
WhatarethefourfixedBoundariesof
laws,regulations,andpolicies,3.Be
Freedom?
truetothecorevalues,4.Remain
alignedwiththevision&mission

Term12 Definition12

Whataresomemoveableboundaries Scopeofwork(boundsofprocess),
offreedom? budget,deadline,timeconstraints.
 Term13 Definition13

Suppliers,Inputs,Process,Outputs,
WhatistheSIPOCapproach?
Customers

Term14 Definition14

WhatdoesCTQstandfor? CriticaltoQuality

Term15 Definition15

Theperformanceofitemsthatare
WhatdoCTQ'spredict?
criticaltocustomers.
 Term16 Definition16

WhatdoestheDMAICteamhaveto HowtheCTQ'sapplytotheproblem
understandconcerningCTQ's? theyareattacking.

Term17 Definition17

Howmanymembersshouldbeonthe
3to6
team?

Term18 Definition18

1.Communicatetheworkscope,2.
Namefourreasonswhyitisimportant
Focustheteam,3.Providerelevant
tohaveaProblemStatement.
information,4.Clarifyexpectations
 Term19 Definition19

Runchartortrendcharttomonitor
HowdoyoumonitorDMAICProgress?
DPMO's.

Term20 Definition20

Agoodmeasurementsystemtakesup
lessthanhowmuchofthe Lessthan10%
specification?

Term21 Definition21

Whendoesameasurementsystem Whenittakesupmorethan30%ofthe
becomeunacceptable? specification.
 Term22 Definition22

ConcentrationDiagram,Timeline
Analysis,PieCharts,ParetoAnalysis,
Namesomemethodsofdatadisplay.
WorkflowDiagram,ScatterDiagram,
Histogram,RunChart

Term23 Definition23

80%oftheimpactcomesfrom20%of
Whatisthe8020rule?
theitems.

Term24 Definition24

1.Spotcrossovermotion,2.Reduce
NametwopurposesofaWorkflow
wastedmotionandredundantstepsin
Diagram.
theoperation
 Term25 Definition25

Showshowmuchvariationthereis
WhatisStandardDeviation?
fromtheaverage.

Term26 Definition26

WhatdoesitmeantohaveaLow LowDatapointsareveryclosetothe
StandardDeviationandHighStandard mean,HighDatapointsarespread
Deviation? outoveralargerangeofvalues

Term27 Definition27

WhatisSPC? StatisticalProcessControl
 Term28 Definition28

WhatisthepurposeofaControl Helpsusmonitoraprocesstomake
Chart? sureitdoesn'tchange/driftovertime.

Term29 Definition29

Afamilyofprocessimprovement
techniquesthatcanidentifythemost
WhatisDesignofExperiments(DOE)? importantvariablesintheprocess.It
helpsdeterminethebestsettingsfor
thosevariables.

Term30 Definition30

Linkeddirectlytotheprocessoutput
WhatarePowerFactors? andareofteninvolvedintheroot
causeofaproblem.
 Term31 Definition31

InaCause&EffectDiagram
(Fishbone,Ishikawa),theprocess (PMEME)People,Materials,
inputsgoesintooneoffive Equipment,Method,Environment
categories.Whatarethose?

Term32 Definition32

Specialtesting,Interviews,DOE,
NamesomeDataGenerationToolsfor
FailureAnalysis,FiniteElement
theAnalyzephase.
Analysis

Term33 Definition33

ParetoAnalysis,Histogram,
ConcentrationDiagram,Statistical
NamesomeDataAnalysistools.
Analysis,FiveWhys,FaultTree
Analysis,DOE,RootCauseQuestion
 Term34 Definition34

RunChart,Brainstorming,Mustsand
Wants,ROICalculations,Histograms,
Namesometools&techniquesof
MistakeProofing,WorkflowDiagram,
improvement.
Voting&Ranking,Pert&GanttCharts,
NominalGroupTechnique

Term35 Definition35

WhatisthepurposeofFaultTree
Preventproblemsbeforetheyoccur
Analysis?

Term36 Definition36

WhatisFiniteElementAnalysis?
Pinpointsstressfailures.Ifaproduct
failsthathasundergoneFEA,review
theFEAresultsforclues.Ifnot,the
FEAcouldbeperformedasapartof
rootcauseanalysis.
 Term37 Definition37

WhileintheImprovephase,whatis
Prevention
better,preventionordetection?

Term38 Definition38

WhatistheothernameforMistake
PokaYoke
Proofing?

Term39 Definition39

Whatarethestepsof5S(eachstepin
detail)?
Sort(Removeunneededitems),
Straighten(arrangerequiredand
rarelyrequireditemsforeaseof
accessibility),Shine(cleaningwork
areaandequipment),Standardize
(developchecklists,standards,and
workinstructionstokeepworkarea
clean)Sustain(sustainchanges)
 Term40 Definition40

Whatis8D? EightDisciplinesofProblemSolving

Term41 Definition41

Dr.Deming's14management
Whatare14points?
practices

Term42 Definition42

WhatisAND? ActivityNetworkDiagram
 Term43 Definition43

Analysisofmeans(Advanced
WhatisANOM? statisticaltoolusedinhypothesis
testing)

Term44 Definition44

Analysisofvariance(Advanced
WhatisANOVA? statisticaltoolusedinhypothesis
testing)

Term45 Definition45

WhatisAOQ? Averageoutgoingquality
 Term46 Definition46

WhatisAOQL? Averageoutgoingqualitylimit

Term47 Definition47

WhatisAQL? Acceptablequalitylevel

Term48 Definition48

WhatisAQP? Advancedqualityplanning
 Term49 Definition49

WhatisARL? Averagerunlength

Term50 Definition50

WhatisASN? Averagesamplenumber

Term51 Definition51

WhatisASQ? AmericanSocietyforQuality
 Term52 Definition52

AmericanSocietyforQualityControl
WhatisASQC?
(ASQnamebefore1997)

Term53 Definition53

Appraiservariation(usedonGR&R
WhatisAV?
form)

Term54 Definition54

Apersonwhohasreceivedtraining(4
WhatisaSixSigmaBlackBelt? wksin4months)intheadvanced
toolsandmethodologyofSixSigma
 Term55 Definition55

WhatisBOK? Bodyofknowledge

Term56 Definition56

WhatisBOM? Billofmaterials

Term57 Definition57

WhatisBPR? Businessprocessreengineering
 Term58 Definition58

WhatisCmk? Machinecapabilityindex

Term59 Definition59

Changeovertime(timerequiredto
WhatisC/O? changetoolsinaprocesstoproduce
adifferentpart)

Term60 Definition60

Cycletime(amountoftimetoperform
WhatisC/T?
aparticularprocess)
 Term61 Definition61

Causeandeffect,Ishikawaorfishbone
WhatisC&E?
diagram

Term62 Definition62

WhatisCAPA? CorrectiveandPreventativeAction

Term63 Definition63

WhatisCCR? Criticalcustomerrequirement
 Term64 Definition64

Costofpoorquality,measureofwaste
WhatisCOPQ?
inoperation

Term65 Definition65

WhatisCOQ? Costofquality

Term66 Definition66

WhatisCPM(ProjectManagement)? Criticalpathmethod
 Term67 Definition67

WhatisCSSBB? ASQCertifiedSixSigmaBlackBelt

Term68 Definition68

WhatisCSSGB? CertifiedSixSigmaGreenBelt

Term69 Definition69

WhatisCTC? Criticaltocustomer
 Term70 Definition70

Criticaltoquality,identificationof
WhatisCTQ?
issuesmostimportanttoacustomer

Term71 Definition71

WhatisCTS? Criticaltosatisfaction

Term72 Definition72

Define,customer,concept,design,
WhatisDCCDI?
implement
 Term73 Definition73

Processcapabilitymeasurement
WhatisCp? Comparesengineeringspecdivby
processsixstandarddeviations

Term74 Definition74

Processcapabilitymeasurement
WhatisCpk? comparesengineeringspctoprocess
meandivbythreestandarddeviations

Term75 Definition75

WhatisDCOV? Define,characterize,optimize,verify
 Term76 Definition76

WhatisDCP? DynamicControlPlan

Term77 Definition77

Whatisdf? Degreesoffreedom

Term78 Definition78

DesignforManufacturingand
WhatisDFMA?
Assembly
 Term79 Definition79

Designfailuremodeandeffects
WhatisDFMEA?
analysis

Term80 Definition80

WhatisDFSS? DesignforSixSigma

Term81 Definition81

WhatisDFX? DesignforX
 Term82 Definition82

Design,Measure,Analyze,Design,
WhatisDMADOV
Optimize,Verify

Term83 Definition83

Define,Measure,Analyze,Design,
WhatisDMADV?
Verify

Term84 Definition84

Define,Measure,Analyze,Improve,
WhatisDMAIC?
Control
 Term85 Definition85

Define,Measure,Explore,Develop,
WhatisDMEDI?
Implement

Term86 Definition86

WhatisDOE? Designofexperiments

Term87 Definition87

WhatisDPMO? Defectspermillionopportunies
 Term88 Definition88

WhatisDPM? Defectspermillionunits

Term89 Definition89

WhatisDPO? Defectsperopportunity

Term90 Definition90

WhatisDPU? Defectsperunit
 Term91 Definition91

WhatisDVP? Designverificationplan

Term92 Definition92

WhatisDVT? Designverificationtest

Term93 Definition93

WhatisEOQ? Economicorderquantity
 Term94 Definition94

WhatisETA? EventTreeAnalysis

Term95 Definition95

WhatisEV? Equipmentvariation

Term96 Definition96

Exponentiallyweighedmoving
WhatisEWMA?
average
 Term97 Definition97

Advancedstatisticaltoolusedin
WhatisFtest?
hypothesistesting

Term98 Definition98

WhatisFAI? FirstArticleInspection

Term99 Definition99

WhatisFEA? FiniteElementAnalysis
 Term100 Definition100

WhatisFIFO? FirstInFirstOut

Term101 Definition101

WhatisFMEA? FailureModeandEffectsAnalysis

Term102 Definition102

WhatisFTA? FaultTreeAnalysis
 Term103 Definition103

WhatisGLM? GeneralLinearModel(Y=XB+U)

Term104 Definition104

WhatisGMP? GoodManufacturingPractices

Term105 Definition105

WhatisGPC? GagePerformanceCurveusedinMSA
 Term106 Definition106

WhatisGR&R? GageRepeatibility&Reproducibility

Term107 Definition107

WhatisHOQ? HouseofQuality

Term108 Definition108

WhatisICOV? Identity,characterize,optimize,validate
 Term109 Definition109

Identify,define,develop,optimize,
WhatisIDDOV?
verify

Term110 Definition110

WhatisIDEA? Identify,design,evaluate,affirm

Term111 Definition111

WhatisIDOV? Identify,design,optimize,verify
 Term112 Definition112

Individualmovingrange(usedin
WhatisIMR? controlcharts,processbehavior
charts)

Term113 Definition113

WhatisIPO? Input,process,output

Term114 Definition114

WhatisIQR? Intraquartilerange(boxplot)
 Term115 Definition115

InternationalSocietyofSixSigma
WhatisISSP?
Practioners

Term116 Definition116

Developedqualitycontrol/process
WhowasWalterShewart? behaviorcharts,fatherofstatistical
qualitycontrol.

Term117 Definition117

Structured,disciplinedprocess
designedtodeliverproductsand
WhatisSixSigma? servicesonaconsistentbasis.Finds
andeliminatesthecausesofmistakes
anddefectsinbusinessprocesses.
 Term118
SixSigmaisassociatedwithprocess
capabilitiesofwhat?Thisis
consideredworldclassperformance.
Term119
SixSigmaperformancemeanshow
manydefectspermillionopportunities accountingfora1.5sigmashiftinthe
atwhatsigmashiftinthemean?
Term120
WhatisthedifferencebetweenLean
andSixSigma?
Definition118
Cpk>1.5
Definition119
3.4defectspermillionopportunities,
mean
Definition120
SixSigmafocusesonreducing
processvariationandenhancing
processcontrol.Leanmanufacturing
drivesoutwaste,promoteswork
standardization,valuestream
mapping
 Term121 Definition121

Whoemphasizedtheneedfor
changesinmanagementstructureand
W.EdwardsDeming
attitudes,anddevelopedalistof
"FourteenPoints"?

Term122 Definition122

DevelopedJurantrilogy,three
managerialprocessesforquality
WhatdidJosephJurando?
management:qualityplanning,quality
control,andqualityimprovement.

Term123 Definition123

Justintime...providingparts/services
WhatisJIT? asneededbythecustomer,justin
time
 Term124 Definition124

UnionofJapaneseScientistsand
WhatisJUSE?
Engineers

Term125 Definition125

WhatisKCC? KeyControlCharacteristic

Term126 Definition126

WhatisKISS? Keepitsimpleandspecific
 Term127 Definition127

WhatisKPI? Keyperformanceindicator

Term128 Definition128

WhatisKPIV? Keyprocessinputvariable

Term129 Definition129

WhatisKPOV? Keyprocessoutputvariable
 Term130 Definition130

WhatisLCL? LowerControlLimit

Term131 Definition131

WhatisLIFO? Lastinfirstout

Term132 Definition132

WhatisLSD? Leastsignificantdifference
 Term133 Definition133

WhatisLSL? Lowerspecificationlimit

Term134 Definition134

WhatisLTPD? Lottolerancepercentagedefective

Term135 Definition135

WhatisMBB? MasterBlackBelt
 Term136 Definition136

MalcolmBalridgeNationalQuality
WhatisMBNQA?
Award

Term137 Definition137

WhatisMRP? Materialrequirementsplanning

Term138 Definition138

WhatisMS? Meansquares
 Term139 Definition139

WhatisMS(RES)? Residualmeansquare

Term140 Definition140

Measurementsystemanalysis
WhatisMSA? (analyzemeasurementsystemto
establishhowgooditis)

Term141 Definition141

WhatisMSE? Errormeansquare
 Term142 Definition142

WhatisMTBF? Meantimebetweenfailures

Term143 Definition143

WhatisMTTF? Meantimetofailure

Term144 Definition144

WhatisMTTR? Meantimetorecover/repair
 Term145 Definition145

WhatisMTTR? Meantimetorepair

Term146 Definition146

WhatisNA? Needsassessment

Term147 Definition147

Numberofdistinctcategories(used
Whatisndc?
ontheGR&Rform)
 Term148 Definition148

WhatisNDT? Nondestuctivetesting

Term149 Definition149

WhatisNGT? Nominalgrouptechnique

Term150 Definition150

USANationalInstituteofStandards
WhatisNIST?
andTechnology
 Term151 Definition151

WhatisNPV? Netpresentvalue

Term152 Definition152

WhatisNVA? Nonvalueadded

Term153 Definition153

Overallequipmenteffectiveness.A
WhatisOEE? measureofmachineavailability,
performance,andqualityrating
 Term154 Definition154

WhatisOEM? Originalequipmentmanufacturer

Term155 Definition155

WhatisOTD? Ontimedelivery

Term156 Definition156

Longtermprocesscapability
WhatisPp?
measurement
 Term157 Definition157

Longtermprocesscapability
WhatisPpk?
measurement

Term158 Definition158

WhatisP&L? Profitandloss

Term159 Definition159

Plan,Do,Check,Act(alsocalled
WhatisPDCA?
DemingorShewhartcycle)
 Term160 Definition160

WhatisPDPC? Processdecisionprogramchart

Term161 Definition161

WhatisPDSA? Plan,do,study,act

Term162 Definition162

WhatisPERT? ProgramEvaluationReviewTechnique
Term163 Definition163

PotentialFailureModesandEffects
PFMEA
Analysis

Term164 Definition164

Processfailuremodeandeffects
PFMEA
analysis

Term165 Definition165

PMP ProjectManagementProfessional
Term166 Definition166

Normalprobabilityplotcorrelation
PPCC
coefficient

Term167 Definition167

PPM PartsPerMillion

Term168 Definition168

Q&R QualityandReliability
Term169 Definition169

QCT Quality,Cost,Timing

Term170 Definition170

QFD QualityFunctionDeployment

Term171 Definition171

QI QualityImprovement
 Term172 Definition172

QLA QualityLevelAgreement

Term173 Definition173

QMS QualityManagementSystem

Term174 Definition174

QualitySystemsRequirements9000
QS9000
(AutoIndustry)
Term175 Definition175

R&M Reliabilityandmaintenance

Term176 Definition176

R&R Repeatabilityandreproducibility

Term177 Definition177

Reliability,Availability,and
RAM
maintainability
Term178 Definition178

RCM Reliabilitycenteredmaintenance

Term179 Definition179

RFQ RequestforQuote

Term180 Definition180

RMS RootMeanSquare
Term181 Definition181

ROE ReturnonEquity

Term182 Definition182

ROI ReturnonInvestment

Term183 Definition183

RONA Returnonnetassets
Term184 Definition184

RiskPriorityNumber(foundon
RPN
FMEAs)

Term185 Definition185

RQL Rejectablequalitylevel

Term186 Definition186

RSM Responsesurfacemethodology
Term187 Definition187

RTY Rolledthroughputyield

Term188 Definition188

SBP StrategicBusinessPlan

Term189 Definition189

SDCA Standardize,do,check,act
Term190 Definition190

SDWT Selfdirectedworkteam

Term191 Definition191

SE StandardError

Term192 Definition192

Supplier,Input,Process,Output,
SIPOC
Customer
Term193 Definition193

SKSP Skiplotsamplingplan

Term194 Definition194

Summary,learningobjectives,
SLACK
application,context,knowledgebase

Term195 Definition195

Specific,meaningful,agreedto,
SMART
realistic,timeplaced
Term196 Definition196

SME SubjectMatterExpert

Term197 Definition197

SOP StandardOperatingProcedure

Term198 Definition198

Systemofprofoundknowledge(Dr.
SoPK
Deming)
Term199 Definition199

SOW Statementofwork

Term200 Definition200

SPC StatisticalProcessControl

Term201 Definition201

SQC StatisticalQualityControl
Term202 Definition202

SQP StrategicQualityPlan

Term203 Definition203

SSBoK SixSigmaBodyofKnowledge

Term204 Definition204

SSE Errorsumofsquares
Term205 Definition205

SSI Interactionsumofsquares

Term206 Definition206

SSR Residualsumofsquares

Term207 Definition207

Strengths,weaknesses,opportunities,
SWOT
threats
Term208 Definition208

Advancedstatisticaltoolusedin
tTest
hypothesistesting

Term209 Definition209

TOC Theoryofconstraints

Term210 Definition210

TPM Totalproductivemaintenance
Term211 Definition211

TPS ToyotaProductionSystem

Term212 Definition212

TQC Totalqualitycontrol

Term213 Definition213

UCL UpperControlLimit
Term214 Definition214

USL UpperSpecificationLimit

Term215 Definition215

VA ValueAdded

Term216 Definition216

VA/VE Valueanalysis/valueengineering
Term217 Definition217

Voiceofthecustomer(collectionof
VOC
datafromcustomers)

Term218 Definition218

Voiceoftheprocess(collectionof
VOP
datafromthesystemorprocess)

Term219 Definition219

WBS Workbreakdownstructure
 Term220 Definition220

WI WorkInstructions

Term221 Definition221

WIP WorkinProgress

Term222 Definition222

Emphasizedneedforchangesin
WhoisDeming? managementstructureandattitudes.
Developedlistof"FourteenPoints".
 Term223 Definition223

Threemanagerialprocessesforusein
WhoisJuran? qualitymanagement:qualityplanning,
control,andimprovement.

Term224 Definition224

Zerodefectsconcept,created14steps
WhoisPhilipCrosby?
toqualityimprovement.

Term225 Definition225

WhoisArmandFeigenbaum? Conceptoftotalqualitycontrol
 Term226 Definition226

WhoisKaoruIshikawa? Developedcauseandeffectdiagram.

Term227 Definition227

Anydeparturefromthetargetvalue
foracharacteristicrepresentsaloss
WhoisGenichiTaguchi?
tosociety.Stressedconceptof
robustness.

Term228 Definition228

Seriesofstepsdesignedtoproduce
productsandorservices.Often
Whatisaprocess? diagrammedwithflowchartdepicting
inputs.Paththatmaterialor
informationfollowsandoutputs.
 Term229 Definition229

Whatistherelationshipbetween
systems,processes,subprocesses,
andsteps?
Eachpartofasystemcanbebroken
intoprocesses,eachofwhichmay
havesubprocesses.The
subprocessesmaybefurtherbroken
intosteps.

Term230 Definition230

Emphasisoninputsandoutputsfor
Whatisthecommonfeaturefor
eachprocessstep,outputfromone
processmaps?
stepbeingtheinputtothenextstep.

Term231 Definition231

WhatistheFeedbackLoop? InputProcessOutput
 Term232 Definition232

Collectingdataonaprocessand
usingthatdatatoanalyzeand
WhatisSixSigmaabout? interpretwhatishappeninginthat
processsothattheprocesscanbe
improvedtosatisfythecustomer.

Term233 Definition233

Whatcanabasicprocessbedefined
Input,transformation,output
as?

Term234 Definition234

Motorola,developedmoreintowhat
SixSigmawasfirststartedbywho?
weknowtodayatGeneralElectric
 Term235 Definition235

Supplier,input,process,output,
WhatisSIPOC?
customer

Term236 Definition236

Customer,product,service,
Whataresomekeydriversthatform
operational,market,competitive,
thebackboneofanybusiness's
supplier,workforce,cost,financial,
performancemanagement?
governance,complianceperformance.

Term237 Definition237

Whatistheprocessforcapturing
Voiceofthecustomer(VOC)
customerrelatedinformation?
 Term238 Definition238

WhoareDrs.RobertKaplanandDavid
Developedbalancedscorecardsystem
Norton?

Term239 Definition239

1.Providesdirectionastowhat
companiesshouldmeasureto
"balance"financialresults,2.Enables
organizationstofocusvisionand
strategyandtranslatetheminto
Whatisabalancedscorecard(3def)?
actions,3.Providesfeedbackon
internalbusinessprocessesand
externaloutcomestocontinously
improvestrategicperformanceand
results.

Term240 Definition240

Companydevelopsuptofourvision
statementsthatindicatewherethe
Whatishoshinplanning?
companyshouldbeinthenextfive
years.
 Term241 Definition241

Companygoalsandworkplansare
Howdoyouseehoshinplanning developedbasedonthevision
through? statements.Periodicauditsare
conductedtomonitorprogress.

Term242 Definition242

Whatistheformulaforexpectedprofit
Sumofprofitxprofitability
(EP)?

Term243 Definition243

Definedbythecustomerbasedon
theirperceptionoftheusefulnessand
Howisvaluedefined?
necessityofagivenproductor
service.
 Term244 Definition244

Setofprocessesthatmakeupan
enterprise.Onemustconsiderwhat
Whatisasystem? effecttheproposedchangeswillhave
onotherprocesseswithinthesystem
andontheenterpriseasawhole.

Term245 Definition245

Whatissuboptimizationandwhatis
therelationtoprocessesand
systems?
Suboptimizationisoperatingasystem
atlessthanitsbest.Changesina
systemmayoptimizeindividual
processesbutsuboptimizethesystem
asawhole.

Term246 Definition246

Seriesofactivitiesanorganization
Whatisvaluestream? performs(order,design,produce,
deliveryofproductsandservices).
 Term247 Definition247

Wheredoesavaluestreamstartand StartSupplier'ssupplier
end? EndsCustomer'scustomer

Term248 Definition248

Whatarethethreemaincomponents
ofavaluestream?
1.)Flowofmaterialsfromreceiptof
suppliermaterialtodeliveryof
finishedgoodsandservicesto
customers.
2.)Transformationofrawmaterials
intofinishedgoods.
3.)Flowofinformationrequiredto
supportflowofmaterialand
transformationofgoodsandservices
(i.e.POtosupplier,shippingnotice).

Term249 Definition249

Usessimplegraphicsandiconsto
Whatisavaluestreammaporvalue illustratethemovementofmaterial,
chaindiagram? information,inventory,WIP,operators,
etc.
 Term250 Definition250

Anorganizationthateffectivelyuses
leanthinkingandappliesleantoolsto
WhatisaLeanEnterprise
reducewastethroughoutthevalue
Organization?
streamandoffervaluetotheir
customers.

Term251 Definition251

Organizationmethodthatcanhelp
improvetheefficiencyand
Whatis5S? managementofoperations.Critical
areasincludecleanliness,lighting,
andgeneralhousekeeping.

Term252 Definition252

Japanesetermforchangefor
WhatisKaizen? improvement,improvingprocesses
throughsmallincrementalsteps.
 Term253 Definition253

Japanesetermforbreakthrough
Whatiskaikakku? improvement.InNorthAmerica,itis
knownasakaizenevent.

Term254 Definition254

InLeanImplementation,howare Theyareusedtoprovidequicker
kaizeneventsused? implementationresults.

Term255 Definition255

Assemblingcrossfunctionalteamfor
3to5daysandreviewingallpossible
Howarekaizeneventsconducted?
optionsforimprovementina
breakthrougheffort.
 Term256 Definition256

Itisimplementedusingavisual
indicatorcalledkanbancards.The
Whatiskanbanandhowisit
cardindicatesthequantitytobe
implemented?
replenishedoncetheminimumlevelis
reached.

Term257 Definition257

Anemptybinwithakanbancardis
Pullmaterialfromthepreviousstep.
thesignalforproductiontodowhat?

Term258 Definition258

Programthatpartnersthe
Whatistotalproductivemaintenance maintenancetechniciansandline
(TPM)? workersasateamtohelpeachother
reducemachinedowntime.
 Term259 Definition259

Itisaproductofequipment
WhatisOEE(Overallequipment
availability,performance,andquality
effectiveness)?
ofoutput.

Term260 Definition260

Atoolthatdefinestheinteraction
betweenmanandmachinein
producingapart.Byhavingstandard
work,equipment,tools,layout,
Whatisstandardwork? methods,andmaterialsare
standardizedandreducevariationin
processes.Basicideaistomake
manufacturingmethodsand/orservice
processesconsistent.

Term261 Definition261

Whatarethethreecomponentsof Standardtime,standardinventory,
standardwork? standardsequence
 Term262 Definition262

Customerrecognizesthevalue,it
HowdoLeanexpertsdefineaprocess
changes(transforms)theproduct,itis
stepasvalueadded(3def)?
donerightthefirsttime

Term263 Definition263

Activitiesperformedthatdonot
changetheformorfunctionofthe
Whatarenonvalueaddedactivities
productorservice,andthecustomer
(def)?
isnotwillingtopayfortheactivity(i.e.
rework).

Term264 Definition264

Akeystepinmakinganorganization
Howdoleanandnonvalueadded moreleanisthedetectionand
activitiesrelate? elimationofnonvalueadded
activities.
 Term265
Whataresomecategoriesofwaste?
Term266
Whatiswasteoverproduction?
Term267
Whatiswasteexcessmotion?
Definition265
Overproduction,excessmotion,
waiting,inventory,excessmovement
ofmaterial,rework,excess
processing,lostcreativity
Definition266
Makingmorethanisneeded,makingit
earlierorfasterthanisneededbythe
nextprocess.
Definition267
Causedbypoorworkplacelayout,
awkwardpositioningofsuppliesand
equipment.Resultsinergonomic
problems,timewastedlooking
for/movingsuppliesorequipment.
 Term268 Definition268

Delayedshipments,longsetuptime,
missingpeople.Resultsinwasteof
Whatiswastewaiting?
resources,possiblydemoralizationof
personnel.

Term269 Definition269

Incurcostsforenvironmentalcontrol,
Whatiswasteinventory?
recordkeeping,storage,retrieval.

Term270 Definition270

Synchronizeproductiontoincrease
Howdoyoureducewasteinventory?
withactualdemand.
 Term271 Definition271

Howdoyoufixwasteexcess
movementofmaterial?
Gatherequipmenttogetherthatis
usedforoneproductoroneproduct
family.Thismaymeanhavinga
manufacturingcellwithseveraltypes
ofequipmentrequiringpersonnelwith
multipleskills.Cshapeworksbest.

Term272 Definition272

Mostmanufacturingemployeeshave
ideasthatwouldimproveprocessesif
implemented.Leanthinking
WhatiswasteLostCreativity?
recognizestheneedtoinvolve
employeesinteamsthatwelcomeand
rewardtheirinput.

Term273 Definition273

Problemsolvingmethodologythat
DefineTheoryofContstraints. focusesontheweakestlinkinachain
ofprocesses.
 Term274
IntheTheoryofComplaints,whatis
normallytheconstraint?
Term275
Flowratethroughthesystemcannot
increaseunlesstherateatthe
constraint...
Term276
namethefivestepstosystem
improvementintheTheoryof theratesofotherprocessestomatch
Constraints.
Definition274
Theprocessthatistheslowest.
Definition275
increases.
Definition276
1.Identify.Findtheprocessthatlimits
theeffectivenessofthesystem.
2.Exploitusekaizenorother
methodstooimproverateof
constraint.
3.SubordinateAdjust/subordinate
thatoftheconstraint.
4.Elevateifsystemrateneeds
furtherimprovement,constraintmay
requireextensiverevision(elevation).
Thismayrequireadditional
equipment,newtechnology.
5.Repeatifstepshaveimprovedthe
 Term277 Definition277

Someofthemostimportantappsof Inthedesignandredesignof
SixSigmaare... processesandproducts.

Term278 Definition278

QualityFunctionDeployment,
WhatisQFD? providesprocessforplanningnewor
redesignedproductsandservices.

Term279 Definition279

TheinputtotheQFDprocessisthe... Voiceofthecustomer.
 Term280 Definition280

Ateamdiscoverneedsanddesiresof
theircustomerandstudythe
WhatdoestheQFDprocessrequire?
organization'sresponsetothese
needsanddesires.

Term281 Definition281

WhatisFMEA(describe).
FailureModeandEffectsAnalysis.
Systematicapproachtoevaluatinga
processorproducttodeterminehow
theprocess/productcouldfailandthe
effects.

Term282 Definition282

RiskPriorityNumber.Helpsprovide
WhatistheRPN(define)? focus(whatshouldbeaddressed
first).
 Term283 Definition283

Onaperiodicbasisorwhena
HowoftenandwhenshouldanFMEA significantchange(designchange,
bereviewedandreevaluated? newequipment,personnel,assembly
methods)takesplace.

Term284 Definition284

Recognizethepotentialeffectsof
failureoccurenceandtoidentify
WhatisthegoalofFMEA?
actionsthatwillreduceoreliminate
theprobabilityofthefailureoccuring.

Term285 Definition285

DURINGTHEINITIALDESIGNOR
WHENISDESIGNFMEA
WHENSIGNIFICANTDESIGN
PERFORMED?
CHANGESARECONSIDERED
 Term286 Definition286

ENSURETHEDESIGNISCOST
EFFECTIVE,MEETINTENDED
WHATISTHEFOCUSOFADESIGN
PURPOSE,POTENTIALFAILURE
FMEA?
IDENTIFIED,ACTIONSIMPLEMENTED
TOREDUCEFAILUREOCCURENCE.

Term287 Definition287

TOASSESSTHEIMPACTSOFTHE
WHYISAPROCESSFMEA
PROCESSONPRODUCINGTHE
PERFORMED?
DESIREDOUTCOME.

Term288 Definition288

THEPROCESSESANDCHANGESTO
WHATISTHEFOCUSOFPROCESS
THEMTHATCANINFLUENCETHE
FMEA?
PROBABILITYOFFAILURE
 Term289 Definition289

Defineprojectmanagementprocess
WHATISTHEPURPOSEOFTHE fortheproject,definetheproblemor
DEFINEPHASEOFDMAIC? issuetobeworkedonbytheproject
team

Term290 Definition290

Inputs8M'smen,material,
Whatareinputsandoutputs(Hint
methods/machines,mothernature,
Input8M,Output,2possible
management,money,measurement
answers)?
system.Outputproductsorservices.

Term291 Definition291

Whenplanningtostudyaprocessor
theboundariestoworkwithin.
system,onemustidentify...
 Term292
Whatarethetwoprimarytoolsusedto
identifyprocessboundaries?
Term293
Whatissystemsthinking?
Term294
Whoareprocessowners?
Definition292
InputProcessOutput,SIPOC
Definition293
Usingtoolsandmethodsto
understandwhatisbeingdoneata
specificoperationandhowthat
activityaffectstasks/productsfurther
downstream,andhowprior
tasks/productsaffecttheprocess
beingreviewed.
Definition294
Thosewhohaveresponsibilityforthe
executionofaspecificprocess.
 Term295 Definition295

Thosewhohaveavestedinterestin
Whoisastakeholder? theprocessmostimportantly,thenthe
productoroutput.

Term296 Definition296

Whatarewaystocapturecustomer VOC,surveys,qualityfunction
data? deployment,interview,focusgroups

Term297 Definition297

Documentstatingthepurposeofa
Whatisacharter?
project
 Term298 Definition298

Problemstatementwhatneeds
improvement
Purposegoalandobjectiveofteam
Benefitsbenefitsonceprojectis
Eachchartershouldcontainwhat?
reached
Describeeach(5steps).PPBSR
Scopeanyprojectlimitation(cost,
time)
ResultsCriteriaandmetricsfor
projectsuccess

Term299 Definition299

Whenisprojectriskanalysis Earlyinproject'slifecycle.Identify
performed?Whatisthepurposeof potentialrisks,impacts,andpotential
thisanalysis? riskmitigationplans.

Term300 Definition300

Whattoolscanbeusedforrisk SWOTanalysis,RPNorriskpriority
analysis? matrix,FMEA
 Term301 Definition301

Determiningimpactseverityiftherisk
Whatdoesriskassessmentinvolve? occursandtheprobabilitythattherisk
willoccur.

Term302 Definition302

Identifyactivitiestheteamcan
performtoreducethechancesthatan
Whatisriskmitigation?
identifiedriskwilloccurandtoreduce
itsimpactiftheriskisidentified.

Term303 Definition303

Plansshouldbereviewedonaregular
Onceriskmitigationplanningoccurs
basistoassessthestatusofexisting
andtheplansareimplemented,what
risks,determineiftherearenewrisks
mustbedone?
orrisksoccured.
 Term304 Definition304

Processofensuringthattherisk
Whatisriskverification? mitigationactivitiespreventtherisk
fromoccuring.

Term305 Definition305

Thebalancedscorecardlooksatan
Financial,customer,internal
organization'sperformanceinwhat
processes,andlearning&growth.
primaryareas?

Term306 Definition306

Costperformanceindex(CPI)
measuresproject'sperformancein
dollarterms(budgeted/actual)cost.
Scheduleperformanceindex(SPI)
Projectperformancemeasuresusually
measureofproject'sefficiencyto
includewhat?
scheduleasearnedvalue/planned
value.Customercomplaints,
correctiveactionrequests,inquiry
responsetime.
 Term307 Definition307

Appliestoyieldfromaseriesof
Whatisrolledthroughputyield(RTY)?
processes.Foundbymultiplyingthe
Howisitcalculated?
individualprocessyields.

Term308 Definition308

Whatarethestagesofteam Forming,storming,norming,
evolution? performing,adjourning,recognition.

Term309 Definition309

Teammembersgettoknoweach
Whattakesplaceduringforming(team other,understand
evolution)? roles/responsibilities.Honeymoon
period.
 Term310 Definition310

Teammembersvoiceideas,
Whattakesplaceduringstorming
roles/responsibilitiesputtotest,
(teamevolution)?
disagreements.

Term311 Definition311

Teammembersresolveconflicts,
Whattakesplaceduringnorming agreeonmutuallyacceptableideas
(teamevolution)? andmoveforward,beginfunctioning
asteam.

Term312 Definition312

Teamiseffective,developabilityto
Whattakesplaceduringperforming
solveproblemasateam,largeamount
(teamevolution)?
ofworkgetsaccomplished.
 Term313 Definition313

Teamdisbanded,goonwithother
Whattakesplaceduringtransitioning activitiesoftheirwork,teamdynamic
(teamevolution)? changesandtendstogobacktoone
ofearlierstages.

Term314 Definition314

Whattakesplaceduringrecognition
Recognizeteam'sefforts.
(teamevolution)?

Term315 Definition315

SetdirectionforSixSigmateam,
WhatistheroleoftheExecutive
allocationorresources,setobjective
Sponsor(team)?
ofentireprogram
 Term316 Definition316

Liaisonwithseniormanagement,
WhatistheroleofChampion(team)? removebarriersbehindsuccessof
project,approvecompletedprojects

Term317 Definition317

Selectteammembers,reviewand
Whatistheroleofprocessowner
approveprocesschanges,ensure
(team)?
improvementsaresustained

Term318 Definition318

WhatistheroleofMasterBlackBelt?
MentorandcoachSixSigmaBlack
andGreenBelts,monitorproject
processslowly,workwithchampions
andprocessownersforselectionof
projects
 Term319 Definition319

LeadandmanageBlackBeltprojects,
providenetpresentvalue,ROI,
paybackcalculationsonprojects,
update/presentprojectprogressto
WhatistheroleofBlackBelt(team)?
management,followDMAIC,apply
appropriatestatisticalmethods,
utitilizeresourcesprovidedby
management.

Term320 Definition320

Leadsmallerprojectswithmoderate
savingsandROI,reviewproject
approachperiodicallywithBlackBelt
WhatistheroleofGreenBelt(team)?
&MasterBlackBelt,identifyand
reportbarriershinderingsuccessof
theproject.

Term321 Definition321

Participateincharterandscope
definition,providesinputsduring
WhatistheroleofProjectTeam projectmeetings,brainstormideas.
Member? Collectdatawhereresponsible.
ProvideinputstoGreen&BlackBelts
andprocessownersduringproject.
 Term322 Definition322

Methodofgeneratingalargenumber
Whatisbrainstorming? ofcreativeideasinashortperiodof
time.

Term323 Definition323

Whenbrainstorming,shouldyoudo Scopedefined,sothatthemajorityof
sowithscopedefinedorscopewide ideascollectedfocusonthedefined
open? area.

Term324 Definition324

Whatisnominalgrouptechnique?
Brainstormingbutwithlimitedvocal
interaction.Memberideasare
collectedandpostedinaspacewhere
allcanreadthem.Atthisstage,no
judgmentorcriticismispassed.
 Term325 Definition325

Complementsnominalvoting
technique.Consolidatedideasare
numberedoridentifiedbyaletterand
Whatismultivoting(ranked)?
theteamprioritizesthetopfiveorten
itemsthatcanbeofasignificant
influenceontheproblem.

Term326 Definition326

Likethe100pointsapproachwhere
Whatismultivoting(weighed)? theteammemberisaskedtosplit100
pointsbetweenfivechoices.

Term327 Definition327

WhatisAND(ActivityNetwork Highlightskeytasks,timeto
Diagram)? accomplishthetasks,flowpaths,etc.
 Term328 Definition328

WhatisAQP(AdvancedQuality
Planning)?
Ideathatsolidplanninghelpsprevent
suprisesandsavesvaluable
resources.Wefirstlookatthe
parametersofwhatwearegoingto
do.Questionsshouldbeanswered
beforeyoustartwork.

Term329 Definition329

Usedtoproducemanypossible
answerstoanopenendedquestion.
Step1brainstormtogenerateideas.
Whatisanaffinitydiagram?
Step2Movenotesarounduntilthey
fallinto5to10naturalgroups.Step3
Findanameforeachgroup.

Term330 Definition330

Anindependentassessmentof
Whatisauditing? processesorprojectsagainst
establishedplansandgoals.
 Term331 Definition331

1.Auditplanning(prep),2.Audit
Whatarethephasesofauditing(4
performance,3.Auditreporting,4.
phases)?
Auditclosure

Term332 Definition332

Whattakesplaceduringtheaudit Getfamiliarwithwhatisbeing
planningstage? audited,scheduleaudit,notifyauditee

Term333 Definition333

Auditorgathersevidenceof
performancethroughinterviews,
Whattakesplaceduringtheaudit
observation,reconciliationtoensure
performancestage?
validityofpotentialfindings,
opportunitiesforimprovement.
 Term334 Definition334

Whattakesplaceduringtheaudit Draftingreportwhichsummarizes
reportphase? scope,activities,results,CAPAs.

Term335 Definition335

Ensureactionplanswere
Whattakesplaceduringtheaudit
implementedandeffectivein
closurephase?
eliminatingtheirassociatedcauses.

Term336 Definition336

Lookingatonesystemandapplying
Whatisbenchmarking? theconceptsobservedtoanother
system
 Term337 Definition337

1.Creativephaseusedtogeneratea
Whatarethetwostagesof largenumberofideas,2.Evaluation
brainstorming? phaseIdeasgeneratedarelookedat
forusefulnessandapplicability

Term338 Definition338

Precategorizepotentialoutcomesfor
Whatisachecksheet? datacollectionusingsetsofwords,
tallylists,orgraphics.

Term339 Definition339

Methodorprocessoffindingoutwhat
Whatiscustomerfeedback? thecustomeractuallythinksofyour
productsorservices.
 Term340 Definition340

Goal/objectivefirstlistedasfutureor
desiredstate.Thentwocolumnsare
producedfrombrainstorming.Driving
Whatisaforcefieldanalysis?
force(helpmakethefuturestate
occur)andrestrainingforce(prevent
futurestatefromoccuring)

Term341 Definition341

Usedtographicallydisplayaproject's
WhatisaGanttchart? keyactivitiesandtheduration
associatedwiththoseactivities.

Term342 Definition342

Usedtostudyhowaprocesschanges
Whatisacontrolchart?
overtime.
 Term343
Whatisthedifferencebetween
variableandattributedata?
Term344
Whatisaninterrelationshipdigraph?
Term345
Howdoyouconstructan
interrelationshipdigraph?
Definition343
Variablemeasuredonacontinous
scale(time,weight,distance,
temperature).Attributedataare
countedandcannothave
fractions/decimals.Usedonlywhen
youaredetermining
presence/absenceofsomething
(accept/reject,correct/notcorrect)
Definition344
Usedtoidentifycauseandeffect
relationships.
Definition345
1.Listhalfdozendozenconcerns,2.
Foreachpairofconcerns,drawan
arrowfromtheonethatisthemost
influentialontheother,3.Move
aroundthecircle,comparingallitems
together,4.Findthenotethathasthe
mostoutgoingarrows.Thisnoteisthe
driver,whichisoftenthekeycauseof
theproblem.
 Term346 Definition346

Treediagramthatisusedtoillustrate
WhatisaProcessDecisionProgram
anticipatedproblemsandlistpossible
Chart?
solutions.

Term347 Definition347

Projectevaluationandreview
WhatdoesPERTstandfor?
technique(PERT)

Term348 Definition348

Pathfromstarttofinishthatrequires
themosttime.Ifactivitiesonthe
criticalpatharedelayed,theentire
Whatisthecriticalpath(PERT)?
projectwillbedelayed.Thecritical
pathisthetimerequiredtocomplete
theproject.
 Term349 Definition349

Processforplanningnewor
redesigningproductsandservices
reflectingthepreferencesofthevoice
WhatisQualityFunctionDeployment ofthecustomer.Itrequiresthatateam
(QFD)? discovertheneedsanddesiresof
theircustomerandstudythe
organization'sresponsetothose
needsanddesires.

Term350 Definition350

Helpbreakageneraltopicintoa
numberofactivitiesthatcontributeto
it.Thisisaccomplishedduringa
Whatisatreediagram?
seriesofsteps,eachonedigging
deeperintodetailthantheprevious
one.