THE VOICE OF LOSS PREVENTION

January February 2011 | LPportal.com | V10.1

MAGAZINE

SECURITY
2020
Identifying the
Store of the Future
INTERVIEW WITH
JOE FRYAR OF FOOD CITY

LAW ENFORCEMENT
AND RETAIL PARTNERSHIPS

2011 LOSS PREVENTION

RESOURCE GUIDE
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 CONTENTS

17 6 PUBLISHERS LETTER
10-Year Anniversary
By Jack Trlica
Security 2020
8 ON THE WEB
Identifying the
Store of the Future 10 RETAIL SPONSORS
How will the retail environment
change in the next decade? 12 LOOKING BACK
By Francis DAddario, CPP, CFE, Ten Years of LP Magazine
Security Executive Council
14 INTERVIEWING
Power. Control. Part 2
By David E. Zulawski, CFI, CFE

29 and Shane G. Sturman, CFI, CPP

26 ACADEMIC VIEWPOINT
Using Technology NRSS Article: Business Expense
By Richard C. Hollinger, Ph.D.
and Training
to Impact 50 FUNDAMENTALS
Game Changers in LP
Financial Success By Mike Marquis, CFI
A conversation with
Food Citys Joe Fryar. 72 ASSOCIATIONS
By James Lee, Executive Editor IN ACTION
Risks from Shoplifter
Apprehensions: Part 2
By Lisa LaBruno

74 CERTIFICATION
41 Retailers Benefit from Solution
Providers Scholarships
By Amber Virgillo
Law Enforcement 76 INDUSTRY NEWS
and Retail - Global Shrinkage Drops
Partnerships to 2007 Levels
- Continued Growth Forecasted
Working together for the Security Market
to fight retail crime. By Robert L. DiLonardo
By Millie Kresevich, Luxottica
78 CALENDAR
201

79 PEOPLE ON THE MOVE

20

80 ADVERTISERS
Loss Prevention
51 Resource 81 VENDOR SPONSORS

2011
Loss Prevention
Guide 82 PARTING WORDS
To Be Young Again
By Jim Lee
Resource Guide
A comprehensive list of
industry solutions providers.
4
JANUARY FEBRUARY 2011 | LPPORTAL.COM
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 PUBLISHERS LETTER

MAGAZINE

700 Matthews Mint Hill Rd, Ste C

10-Year
Matthews, NC 28105
704-365-5226 office, 704-365-1026 fax

EDITOR AND PUBLISHER

Anniversary Jack Trlica

JackT@LPportal.com

EXECUTIVE EDITOR
James Lee
ime flies when youre having funten years of fun.

T
JimL@LPportal.com
April 1, 2001, was not a joke. After several weeks of discussion, thats the day we
CONTRIBUTING EDITORS
decided to go for it and launch LossPrevention magazine. Two short months later, Adrian Beck
we wrote, photographed, designed, and printed a prototype that we introduced to the industry Walter E. Palmer, CFI, CPP, CFE
Amber Virgillo
at the National Retail Federation LP conference in Vancouver in June. Three months later, our
official Premier Issue hit the streets in the aftermath of September 11th. CONTRIBUTORS
William A. Alford, CFE
Robert L. DiLonardo
Looking Forward Read Hayes, Ph.D., CPP
A lot has happened since 2001 with both the magazine and the industry. But a lot is yet to Richard C. Hollinger, Ph.D.
Mike Marquis, CFI
come. The first step in our second decade is a redesign of the magazine. Gene Smith
Youll notice a major change on our cover. Instead of the LossPrevention masthead, weve Shane G. Sturman, CFI, CPP
changed to LP Magazine. After ten years of establishing our brand, we decided to call the Kelby Woodard
David E. Zulawski, CFI, CFE
magazine by the name most of you call us.
Inside the magazine weve updated the layout to be more readable as well as more focused. ONLINE EDITOR
Matt Richardson
While were looking forward to our next ten years, were also looking back at the past ten. MattR@LPportal.com
On pages 12 13 we revisit that premier issue as well as the six issues in 2002. Many of you
CREATIVE DIRECTOR
will likely remember many of those articles. If you werent a reader back then, you can read Larry Preslar
any of these back issues on our web site.
ART DIRECTOR
Mindy Kuhn
Digital Channels
Speaking of our web site, we are also totally redesigning our site to add additional function DESIGN & PRODUCTION
SPARK Publications
and content. The new site should be live by the end of February with text versions of all the info@SPARKpublications.com
articles from the past ten years as well as our PDF version. 704-844-6080
The new web site, www.LPportal.com, will be only one of multiple digital channels. We
have also launched our LinkedIn group, LP Central; our Facebook page, LP Voices; a Twitter ADVERTISING

page, @LPmag; and a redesigned e-newsletter, LP Pulse. See page 8 for details. ADVERTISING MANAGER
All of this, plus soon-to-be-available videos, podcasts, and iPad and iPhone apps, are meant Bonnie Dodson
828-479-7472 office, 704-943-5797 fax
to give you access to the magazine content and other LP information in whatever way best BonnieD@LPportal.com
suits your preference and lifestyle. Please join in.
WEST COAST REPRESENTATIVE
Ben Skidmore
Change Is Good 972-587-9064 office, 972-692-8138 fax
An awful lot has changed in the past ten years, both in the LP and publishing industries. BenS@LPportal.com
Were changing, too, as we strive to be The Voice of Loss Prevention. SUBSCRIPTION SERVICES
Let us know what you think about our new look and offerings. And especially let us
CIRCULATION MANAGER
know what you want to see from us now and in the future. Without our loyal readers, retail Kelly Durham, LPQ
sponsors, and advertising partners, we never would have made it these past ten yearsand KellyD@LPportal.com
certainly not the next ten. NEW OR CHANGE OF ADDRESS
www.myLPmag.com
POSTMASTER
Send change of address forms to
Loss Prevention Magazine
P.O. Box 1088
Lowell, MA 01853
Jack Trlica
Editor and Publisher LP Magazine is published bimonthly by Loss Prevention
Magazine, Inc., 700 Matthews Mint Hill Rd, Ste C, Matthews,
NC 28105. Print subscriptions are available free to qualified
loss prevention and associated professionals in the U.S. and
Canada at www.myLPmag.com. The publisher reserves the
LossPrevention and LP Magazine are service marks owned by the publishers and their use is restricted. All editorial content is copyrighted. No article may be
right to determine qualification standards. International print
reproduced by any means without express, written permission from the publisher. Reprints or PDF versions of articles are available by contacting the publisher.
subscriptions are available for $99 per year payable in U.S. funds
Statements of fact or opinion are the responsibility of the authors and do not necessarily represent the opinion of the publishers. Advertising in the publication
at www.LPportal.com. For questions about subscriptions, contact
does not imply endorsement by the publishers. The editor reserves the right to accept or reject any article or advertisement.
circulation@LPportal.com. Application to mail at periodicals
postage rates is pending at Matthews, NC, and additional entries.
6
JANUARY FEBRUARY 2011 | LPPORTAL.COM 2011 Loss Prevention Magazine, Inc.
 POS
INTEGRATION

LP Departments are under tremendous pressure to perform more with less. Less manpower, less equipment and, yes, less budget every year. With this in mind,
i International, a digital video pioneer, has devoted 25 plus years in the development of intelligent video to address these issues. Find out more on how we have helped
hundreds of retailers use video for more than just loss prevention. Visit www.i3international.com/LP to download case studies and learn how
i International challenges the traditional value proposition.

NRF BIG SHOW, BOOTH # 3330

Follow i International Group on linkedin.com

iversary
Ann Go to www.i3international.com/LP for case study downloads, or call us at 1.866.840.0004
 ON THE WEB EDITORIAL BOARD

Meet Matt Richardson, LP Magazines L Anguiano

Leo A i Chris McDonald
online editor. Matt joined the magazine Vice President, Senior Director,
staff in December to manage all things Loss Prevention Loss Prevention,
digital for the magazine. As publications & Risk Management, Dollar General
offer readers multiple ways to access Central Parking Corp.
information and connect with each other,
Randy Meadows
we are going digital in a variety of ways.
Jim Carr, CFI Senior Vice President,
Most, if not all, of the digital offerings
Director, Loss Prevention,
below are available to you now. If not
Loss Prevention, Kohls
now, they will be by the end of the first
Rent-A-Center
quarter. Further down the road, we are
working on digital editions formatted for Monica Mullins
Matt Richardson the iPad and other tablet PCs as well as Ken Cornish Vice President,
an iPhone app that will help you manage Vice President, Asset Protection & Safety,
our digital content. If you want to connect with us digitally, first of Retail Operations, Wal-Mart Stores U.S.
all please participate in the online channels below. You can also help The Kroger Co.
us by providing content, suggesting other online possibilities, and Tom Roan
providing input as a beta tester. If you are interested in working with Daniel Doyle, CFI Group Vice President,
us to expand digitally, contact Matt at MattR@LPportal.com. Vice President, Loss Prevention,
Loss Prevention Macys
LP Portal & HR Administration,
We are launching a completely redesigned web site Bealls
Tim Shipman
with cleaner navigation, enhanced search capability,
MAGAZINE Director,
and better access to archived articles in both text and
Patti Felz Corporate Investigations
PDF formats.
Vice President, and Crisis Management,
Loss Prevention, Food Lion
Polo Ralph Lauren
LP Central Paul Stone
Our LinkedIn group is called LP Central because
we expect it to be the central meeting place for LP Barry Grant Vice President,
professionals who want to connect with their peers Senior Vice President, Loss Prevention
Operations & Loss Prevention, and Risk Management,
to discuss important issues in the industry.
CPI Corp Best Buy

LP Voices Bill Heine Bill Titus

Our Facebook page, LP Voices, will allow LP Senior Director, Vice President,
professionals to share not only the activities they are Global Security, Loss Prevention,
involved with in the industry, but also their personal Brinker International Sears Holdings
lives with their friends, family, and community.
Frank Johns Bill Turner
Chairman, Senior Director,
LP Mag The Loss Prevention Retail Operations,
The magazines Twitter page is @LPmag, where you Foundation Cole Haan
can get frequent updates on whats happening in the
world of loss prevention.
Gary Johnson Claude Verville
Vice President, Vice President,
Loss Prevention, Loss Prevention,
LP Pulse Vitamin Shoppe Safety & Hazmat,
We are expanding our e-newsletter to a more Lowe's
focused, more frequent vehicle that will deliver
important news, events, links, and other industry Mike Lamb
happenings right to your inbox. Vice President, Stanley E. Welch
Asset Protection, Vice President,
The Home Depot Director of Loss Prevention,
Podcasts JCPenney

Thanks to a suggestion from a regional LP manager Bob MacLea

who wanted to listen to our articles as she drove Senior Vice President, Keith White
between stores, we will have audio versions of select Loss Prevention, Senior Vice President,
articles available for download to your smartphone. TJX Loss Prevention
and Corporate Admin.,
Gap Inc.
Doug Marker
LossPreventionTV Vice President,
After experimenting with videos last year, we will Loss Prevention and Safety,
expand our offerings with interviews, news items, Michaels Stores
research, and other LP-oriented videos.

8
JANUARY FEBRUARY 2011 | LPPORTAL.COM
 RETAIL SPONSORS

10
JANUARY FEBRUARY 2011 | LPPORTAL.COM
Join these great companies as an LP Magazine corporate sponsor. Email JackT@LPportal.com for more information.
11
LP MAGAZINE | JANUARY FEBRUARY 2011
 LOOKING BACK ON 10 YEARS OF LP MAGAZINE
In the early days, we
were literally the cops.
We caught crooks. That
was our total value,
and it was somewhat
limited. Today, however,
I think anybody who is
forward thinking at all
about loss prevention is
looking for any number
of ways to add value
to a company and to
be part of the team.
Dave Myers,
Montgomery Ward
Premier Issue
2001
Terrorists attack
World Trade Center ADT acquires
and Pentagon. Sensormatic.
Organized Retail Theft
by King Rogers
Interview with David
Myers, Montgomery Ward
Lowes Intranet-Based LP
Audit by Claude Verville
ROI: Turning Accounting
Rules to Management
Tools by Walter Palmer
Pre-employment
Screening: If You Dont
Ask, You May Not
Find Out by Steve Millwee
12
I want LP people to be
seen as a vital member
of the team that helps
us be the everyday
low price leader. The
only way the everyday
In the days and low price works is if
weeks following 9/11, youre the everyday low Sometimes diversity in
LP executives have cost. Loss prevention loss prevention can be
examined, assessed, is an essential piece the big pink elephant
planned, reevaluated, of driving the everyday in the office. It is an
and implemented low cost. They are a issue that needs to be
policies and procedures competitive advantage. acknowledged, but in
for everything from Tom Coughlin, doing so requires action.
The choice with diversity
crisis response Wal-Mart
plans to background is whether to nurture
it so that it becomes a
checks to employee
communications to part of the corporate
culture or have it so
travel safety. Anything
and everything having to well integrated that it
is no longer an issue.
do with employee safety,
business continuity,
and crisis management
has been put under
the microscope.
January-February March-April May-June
January February 2002
LossPreventionMagazine.com
2002
Retails Response to 9/11
From Crisis Planning to Travel Safety
Interview with Linda Florence Criminal History Research
aging in an Era of Uncertainty
Paper Shrink Managing
Columns by Hollinger Welch Spain Levenberg
Lev Wicklander-Zulawski
Kmart files the U.S. Customs
U.S. largest retail Service Merchandise announces
bankruptcy to date. closes last stores. C-TPAT program.
Retails Response Interview with Tom The Many Faces of Loss
to September 11th Coughlin, Wal-Mart Prevention by Mimi Welch
by Jack Trlica Integrating Technology Interview with Mike
Interview with into the LP Enterprise Keenan, Ross Stores
Linda Florence, The by King Rogers How EAS Source
Venetian Resort When It Comes to Tagging Rewrote
Managing in an Store Performance, It Shrinkage History in
Era of Uncertainty Is Entirely about the the Music and Video
by Bruce Tulgan People by Steve Forgette Sector by Keith Wanke
How Much Are You Telephone Interviewing A Roadmap for Merging
Losing to Paper Shrink? by David Zulawski LP Departments by Paul
by Mark Sullivan and Shane Sturman Jones and Alan Greggo
Myths and Realities Ensuring the Survival Bionomics by
of Criminal History of New Security Vincent Portera
Research by Fred Giles Managers by Bill Bragg
JANUARY FEBRUARY 2011 | LPPORTAL.COM
 2001 2002

By the mid-nineties RFID microchips (shown

organized retail crime below) were in the early
had reached epidemic stages of research and
proportions and Target development, promising
Corporation decided to what some envisioned
fight back.To that end as revolutionary changes
Target put in place a to retail inventory control
highly trained team of and loss prevention.
investigators assigned
to uncover the upper
echelons of ORC
organizations and work
with law enforcement
to conduct sting After Stride Rite,
operations (as recorded Wilsons Leather, and The Certified Forensic
by hidden camera here). Fredricks of Hollywood Interviewer (CFI)
had all outsourced their designation is launched
entire LP functions, as the first LP-specific
people were asking certification.
if outsourcing was
a passing fad or a
growing trend.

Women have to take

July-August
July August 2002
LossPreventionMagazine.com
September-October
September October 2002
LossPreventionMagazine.com
ownership for their own
careers and their own
November-December
progress. You have to
believe in yourself and
November December 2002
LossPreventionMagazine.com

be confident in your
own abilities. You cant
let people put ceilings
up for you. You have to
shatter those ceilings
and not sit around
RFID Technology waiting for someone
TARGET INVESTIGATIONS The Future of Supply-Chain Management
Hits The Bulls Eye On Crime to give it to you.
Rosamaria Sostilio,
OUTSOURCING IN SPECIALTY RETAIL MANAGING ANGER IN THE WORKPLACE
INTERVIEW WITH FRITZ HIRCHERT BLOCKBUSTERS SAFETY PROGRAM
INTERVIEW WITH ASIS PRESIDENT | CERTIFIED FORENSIC INTERVIEWER
SHOPLIFTERS ATTITUDES ABOUT SHOPLIFTING | RISK MANAGEMENT AND LP
THE QUEST FOR EXCELLANCE AT SAKS CORPORATE FRAUD INVESTIGATIONS
SECURING THE GLOBAL SUPPLY CHAIN EXECUTIVE EDUCATION
Saks Fifth Avenue
CO
COLUMNS BY HOLLINGER SPAIN WELCH CORCORAN WICKLANDER-ZULAWSKI FIG
COLUMNS BY SPAIN | WELCH | MILLER | FIGLIO | WICKLANDER-ZULAWSKI COLUMNS BY HOLLINGER SPAIN MARQUIS WELCH WICKLANDER-ZULAWSKI

Ames Department
Stores announce
final store closings.

Target Investigations RFID: The Future C-TPAT: Securing the

Hits the Bulls Eye on of Supply-Chain Supply Chain Against
Crime by Chris Nelson Management by Jack Trlica Terrorism by Jack Trlica
Interview with Fritz Interview with Steve Interview with Rosamaria
Hirchert, NEXCOM Millwee, ASIS President Sostilio, Saks Fifth Avenue
Outsourcing Options in CFI: Setting a Standard Whats Ahead in
Specialty Loss Prevention in Interview and Technology in 2003
by Mike Marquis Interrogation by Jack Trlica by Bob DiLonardo
Managing Anger in the What Shoplifters A Multidisciplinary
Workplace by Donald Say about Stopping Approach to Corporate
Gibson and Bruce Tulgan Shoplifting by Peter Berlin Fraud Investigations
Blockbuster DC Reaches Risk Management by Paul Cogswell
One-Million-Hour Safety and LP by Alan Tague Continuing Education and
Goal by Rod Fulenwider and Keith Wanke Development for Senior LP
Executives by Walter Palmer
13
LP MAGAZINE | JANUARY FEBRUARY 2011
 INTERVIEWING
Power.
Control.
Part 2
I
n our last column we began the discussion of the concepts of
power and control during the interview process. Each of the
parties involved in the interview have some degree of power
and control over the encounter. How they use that power and
control may differ based on their status and emotional mindset
during the conversation.
The concepts of power and control are significantly different.
Power is commonly defined as the ability to do or act to accomplish
something, even through the use of might or force. Control differs
in that it relates to the exercise of restraint or direction over another;
although in a harsher form it could be used to dominate, command,
or even constrain someone.
The X and Y generations are much more collaborative in their
interactions with peers and their managers. Managers who use
collaborative control to achieve their goals are much more likely to
be accepted than those who establish control using power. Utilizing
subtle forms of control can reduce resistance while increasing a
positive outcome in a variety of situations. This is totally unlike
using power, which often creates an equal-and-opposite reaction
resulting in resistance and conflict.
Lets examine the use of subtle forms of control that can lead
an individual to a positive outcome while reducing resistance and
conflict in an interview setting.
Curiosity
Creating curiosity is a powerful component of subtle control
that can have an important impact on the interview dynamic.
Curiosity buys an interviewer time to engage the individual
in the rationalization process while continuing to build the
elements of rapport.
Remember having a classmate say, I know something about
you. Or, I heard Katherine say something about you.
Immediately, our curiosity was aroused. What did they say?
Was it good or bad? A whole range of questions flashed across our
consciousness demanding to be answered.
Then, how did you react if your classmate refused to answer
your questions?
For most of us our curiosity got the best of us, and we spent time
trying to elicit the secret. Engaging a subject with subtle curiosity
about where the conversation is going, what is its real purpose, or
what evidence exists helps the interviewer buy the time necessary to
establish the credibility of the investigation and allow the individual
to save face.
Interviewer control is established by the use of curiosity that
misdirects the conversation and causes the person to delay leaving
14
JANUARY FEBRUARY 2011
by David E. Zulawski, CFI, CFE Zulawski and Sturman are executives
in the investigative and training firm
and Shane G. Sturman, CFI, CPP
of Wicklander-Zulawski & Associates
(www.w-z.com). Zulawski is a senior
partner and Sturman is president.
Sturman is also a member of
ASIS Internationals Retail
Loss Prevention Council.
They can be reached at 800-222-7789
or via email at dzulawski@w-z.com
and ssturman@w-z.com.
2011 Wicklander-Zulawski & Associates, Inc.
until he understands the problem fully. The interviewer uses the
individuals most likely response to establish control. This is a far
cry from flexing power to assert control.
There is nothing sinister about this approach. People control our
behavior everyday using locks, lines, and curiosity. Traffic control
devices shape our driving behavior, sidewalks encourage certain
paths be followed, social norms formalize first encounters with
others. The interviewer who understands subtle control can use
many of them to encourage a particular action of another.
Social Identity
Control can also be established by understanding the individuals
social identity. Each of us has a particular social identity that is
the way we perceive ourselves or wish to be seen by others. An
interviewer can encourage or control certain actions by recognizing
the subjects perception of himself.
Social identity is variable depending on the situation we find
ourselves in. It is as if we have a series of internal boxes where we
share who we are in different ways with different people. There are
our personas as business person, parent, spouse, and friend, to name
but a few. In each of these we display to those around us who we
are while in that box.
Utilizing subtle forms of control can
reduce resistance while increasing
a positive outcome in a variety
of situations. This is totally unlike
using power, which often creates
an equal-and-opposite reaction
resulting in resistance and conflict.
Then, there is the one box we hold deeply within us that
holds who we truly are. It is in this final box we hold our deepest
secretsthose that we dont share with anyone. This final box
contains the contradictions to our public persona, and these may be
shared with only a select few or not at all.
For example, an interviewer can engage the person who fancies
himself intellectually superior by playing dumb. Mr. Superior will
talk and take chances since his opponent is clearly inferior and
incapable of being a threat. As the subjects talking continues, the
| LPPORTAL.COM
interviewer uses carefully constructed questions to control and direct
the conversation to the topics of real interest. Freely conversing
with the less intelligent interviewer, the subject becomes mired in
contradictions and incriminating evidence. Its like the mastodons
and saber-toothed tigers caught in the La Brea tar pits hundreds of
thousands of years ago. The inviting waters concealed the dangerous
sticky tar below the surface, which ultimately trapped and preserved
the animals.

Appearance of Control
For many people the loss of control is terrifying, creating anger
and resistance. For example, the demands of government on the little
guy are a common theme among all of us. Pay taxes, get permits,
do this, dont do that; all convey a sense that the government knows
whats best for you. What we sometimes feel is anger, resistance, and
a paralyzing helplessness. We all know resistance and inertia from a
subject during the interview is counterproductive, so what we must do
is give him the appearance of control.
Control means the ability to decide. When a subject believes he has
no control psychologically, he stops moving toward a confession. This
concept, called Locus of Control Theory, was developed by Julian
Rotter and refers to the extent that a person believes he can control
events that affect him. If a person has a high expectation of control, he
believes his actions in a situation will be successful. If an interviewer
can instill the perception of a higher level of control, the subject is
more likely to try to influence people with his explanations; in other
words, confess and rationalize his actions.
The interviewer has to encourage the individual to attempt to
control the situation with an explanation for his behavior. If the
failure to control his actions is the result of his own personality, the
subject loses face and self-esteem with an increased resistance to
confess. However, if there were external factors that can be blamed,
there is a relief of guilt and the individuals self-esteem can be
maintained.

Ebb and Flow

There must be an ebb and flow to control between the subject and
interviewer. If all the power and control lies with the interviewer, the
subject feels helpless and may turn to resistance as his only option to
respond to the situation.
A subject may offer an explanatory denial, such as, I would never
do that. I would be afraid I would lose my job as a means of taking
control of the interviewer. The interviewer could ignore the statement,
but this would result in the subject again trying to control the
conversation using his assertion. The interviewer accepts the subjects
statement at face value and regains control by agreeing and changing
rationalizations to match the needs of the subject. Here we could look
at the subjects statement as a call for helpHelp me resolve my fear
of the loss of my job.
The new rationalization allows the interviewer to regain control as
he creates curiosity with the outcome of his new rationalization and
story. As the subject listens, he becomes engaged and moves closer to
confession.
As you think about the interview process, consider it in light of the
concept of power and control. Many interviewers think they must
exert their power to overcome any resistance. As you consider how
you control the flow of the interview and influence the subject, we
wonder if you believe power is really the key to a confession.
15
LP MAGAZINE | JANUARY FEBRUARY 2011
That guys BMI just hit the roof.
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Indentifying the
Store of the Future
By Francis DAddario, CPP, CFE
2011 Security Executive Council
 Security 2020
Dateline: January 2, 2020
Mercedes Castro confidently exited her vehicle at 4:04 a.m.
in East Los Angeles. Her ear bud reported vehicle armed as
she stepped away from her smart car. Confidence had replaced
the palpable anxiety that she had felt when first notified of her
assignment. The neighborhood nine years ago would have been
optimistically described as at risk or underserved.
The brief thought of past history brought a chill to the
unseasonably warm morning. Past near misses when the
accomplished manager was an intern would not be forgotten.
Personal, street, and workplace violence had risen in 2011 and the
years that followed the decade of disappointment. Individual, family,
and business survey data registered historical highs with regard
to fear of crime. The near meltdown of the global economy,
combined with simultaneous stressors, including wind-downs of
the Iraq and Afghanistan wars, had extended unemployment and
soft job growth. Required deficit reductions also had unintended
consequences. Impaired law enforcement arguably enabled the
expansion of organized crime.
Board-level risk requirements
for people, critical process,
and asset protection are
increasingly complex and require
a new, collaborative, and
performance-based approach
with practitioners, manufacturers,
and service providers.
- Bob Hayes, Managing Director, Security Executive Council
Mercedes communicator reported destination secure as she
closed the distance on foot to her storefront. Her three-factor device,
GPS proximity reader and voice biometric, remotely illuminated
her coffee shop-cum-social network, and e-retail entertainment hub,
100 meters prior to her arrival. Light spilled out on the pedestrian
and personal mobility pathway. The store image and audio array
was virtually communicated to her PDA. Camera views revealed
comfortable seating and entertainment pods in a retro caf. No
critical exceptions flashed on the screen.
Mercedes had survived the violence, identity theft, network
attacks, and supply-chain diversions that had collapsed iconic
businesses and promising start-ups alike. Colleagues, family, and
good friends had been victimized. Some still struggled. Few had
been ready for the all-hazards risk that visited consequences on the
unprepared. Business operators and boards of directors who were
slow to act on leading indicators had felt the wrath of stakeholders.
The impetus for change for some was swift and sometimes
unforgiving. Mercedes and a number of her colleagues seemed to
thrive as they nimbly met and mitigated evolving challenges.
18
JANUARY FEBRUARY 2011
She paused at the entrance with bags in hand for the briefest
moment to register her biometric. As the door swung open and
she was greeted by the mellifluous tone of PAL: Good morning
Ms. Castro, three class two exceptions are ready for your
review. The Mercedes Mix purred from speakers. Harold
Melvin and the Blue Notes Wake Up Everybody seemed to
bring brewers out of their slumber. Other machinery of the store
queued-up in order to conserve energy. What seemed like fantasy
ten years ago had become reality with the help of a lot of selfless
cross-functional teamwork.
Mercedes contemplated the blueberry aroma of the Ethiopian
Harrar coffee that brought the best of East Africa to LA.
Just-in-time security had optimized core processes and morphed
nicely from bricks-and-mortar to virtual e-retail requirements.
Promising solutions had been tested and adopted. Many reduced
risk and had proven return on investment. Other products and
services disappointed and were deferred pending improvement.
Natural and manmade risks still required ongoing,
intelligent vigilance. Global warming, pandemic, and seismic
hazards were ever-present. Numerous human adversaries
remained dangerous in-person or via predatory networks, but
innovation leveled the playing field. Private- and public-sector
risk mitigators worked more fluidly, identifying looming
hazards. Next-generation leadership was relevantly engaged,
but the work was never done. Mercedes sipped her Harrar
thoughtfully and confidently rose to meet her opening manager
and the challenges of a new year.
2020 Antecedents
2010 began ominously with a reversal of fortune in most
security measures. The risk landscape was littered with the
shortfalls of previous mitigation efforts. Global organized
crime, ably chronicled in Moises Naims book ILLICIT: How
Smugglers, Traffickers and Copycats Are Hijacking the Global
Economy proved prophetic. Metrics dashboards turned red
despite an estimated trillion dollars spent globally on security
since 9/11. Consider the headlines:
Global Retail Loss Up to $45.99B, 3rd Annual Global
Retail Theft Barometer
Supply-Chain Theft Up 67%, Freightwatch International
U.S. Identity Theft and Fraud $54 Billion, Javelin Strategy
& Research
Global Cyber Crime Estimate: $1 Trillion, McAfee, Inc.
Officials Warn Terrorism Threat Imminent, Wall Street
Journal
Consumer Confidence at Record Low, MarketWatch
The going-forward outlook was also bleak. Long-term
performance was exacerbated by the combined near-collapse
of the financial system and short-term cost-cutting measures.
Program reengineering, rightsizing, and downsizing, limited
or eliminated onboard analytical talent. Economic constraints
curtailed budgets and purchasing, as well as research and
development. There were still proven people processes and
technologies, but the entire protection ecosystem required
reevaluation.
| LPPORTAL.COM
 Security 2020

Security 2020 was a call to action for needed change.

The decade-long strategic course correction for continuous
risk mitigation improvement was announced at The Great
Conversation of 2010. Bob Hayes, managing director of the
1
All-Hazard
Manmade and
2
Environmental
3
Trusted Agent
Security Executive Council described the initiative this way: Natural Risk Design Authorization
Assesment
Board-level risk requirements for people, critical process,
and asset protection are increasingly complex and require a
new, collaborative, and performance-based approach with
practitioners, manufacturers, and service providers.
The needs included:
Evaluating security-related products for effectiveness and value,
10
Risk Exception
Monitoring and
SECURITY
2020 AND
SOLUTION
4
Entertainment
Implementing multi-technology test beds to increase innovation Operational Quality
INNOVATIONS Messaging
Assurance
and interoperability, and
ENTERPRISE,
Providing leadership training for the next generation of security
FACILITY,
executives.

5
STORE,

9
Proponents include Jon Grander, vice president of loss
prevention for Brown Shoe, who said, Loss prevention will SUPPLY
evolve from the traditional shrink and safety as primary focuses, Inter-sector
CHAIN Smart-Safe
to a broader business-intelligence model. Enhancing the in-store Resopnse OF THE Virtual Bank
Credit
tools, where LP is the traditional owner, will revolutionize outputs FUTURE
while creating a differentiator for retail companies. Talent and
technology with be the most important drivers to influence the

8 7 6
speed at which this transition can be accomplished.
Many previous promising solutions had ultimately failed.
Some were doomed because they were siloed rather than Interoperable Point of Sale Inventory
cross-functional. Proponents sometimes lacked imagination, Controls (POS) Supply Chain

influence, or know-how for successful intra-company or

extra-organizational collaboration. Others missed opportunities
to demonstrate scalable, interoperable integration, or true value.
Still others proved short-term improvements without ongoing
operational optimization or ROI. 2020 required proving grounds
for enterprise, store, and supply-chain protection.
Store of the Future 2020
The recommended approach for any risk improvement
begins with a preliminary all-hazards assessment. What are the
man-made and natural risks to the environment that require
attention? Typically, physical, logical, accidental, natural,
or criminal hazards left unmitigated drive cost and hazard
profitability. Related events result in unnecessary cost, damage,
disruption, injury, or impairment of people, assets, or dependent
business processes. While most align with board-level risk and
compliance requirements, successful mitigation may be a strategic
plan enabler with multiple upside value calculations.
Environmental design considerations take into account
natural surveillance, lighting, and building materials that assure
stakeholder comfort and safety. Security elements are considered
for potential integration or process optimization. For instance,
existing closed-circuit television may be leveraged for business
intelligence, including customer count, merchandise interest,
staffing, transaction anomalies, and inventory throughput.
Man-down and package left behind analytic capabilities
have a number of security, safety, and operational applications.
Multi-purpose design can typically meet and exceed multiple
stakeholder needs for less cost than silo projects. Glazing or
window-film enhancements may hinder smash-and-grab risk
while improving HVAC efficiency, without diminishing the
merchandise views of passersby, police, or security patrols.
Wireless applications similarly simplify installations with
eco-friendly results. Diminishing cabling, wiring, and utility
requirements for improved carbon footprint and cost efficiency
can satisfy stakeholder needs while preserving or repurposing
resources.
Improved authentication and diligence processes proactively
protect. They identify trusted agents and legitimate customers to
both deter fraud and identity theft while improving transaction
accountability and speed of service. Facial, voice, or other
biometric recognitions are viable in both brick-and-mortar and
e-retail environments. Employee, service provider, and customer
self-authentication may be extended to identity protection for new
revenue streams as retailers and others offer preferred pricing for
proven security services.
The stakeholder experience will predictably improve
with integrated, in-store communications, featuring public
announcement and video message capabilities. Security camera
arrays at opening and closing may change to scheduled
day-part entertainment or promotional or social-responsibility
content, including just-in-time emergency or public-interest
broadcasts like severe weather warnings or Amber Alerts.
Timely shelter in place or evacuation procedures are
invaluable for critical risk outcomes.
continued on page 21

19
LP MAGAZINE | JANUARY FEBRUARY 2011
 Security 2020
2020 Enterprise Contribution
Measures and Value Resources
Accidental Injury and Damage. Number and cost
(frequency and severity) of injury and asset damage,
events lost days, et cetera calculated with fully
loaded cost of personnel, repairs, replacement, and
restoration.
Brand Reputation. Market-share valuation, customer
and stakeholder condence due to real or perceived
unmanaged risks to people, plan, or core processes.
Business Interruption. Number and cost of mission,
product or service sales opportunity misses due to
preventable or mitigable man-made or natural risk
events.
Criminal Injury and Damage. Event number and
cost of casualty events, including medical, lost days,
turnover, third-party liability, plus mitigation costs,
employee assistance, repairs, restoration, and other.
Compliance. Number and cost of health/safety or
regulatory penalties, nes, closure, or suspension of
business.
Customer Experience. Stafng efciency, product or
service availability, quality, and throughput.
Environmental. Health, safety, incidents, and cost,
plus carbon footprint requirements.
Insurance. Casualty, workers compensation, general
liability, property, business interruption, professional
liability, crime, marine cargo (supply chain), and
special indemnity.
Liability. Uninsured cost of non-compliance, quality
assurance (recalls), and legal claims.
Other. Any relevant risk or mitigation cost.
Prot and Loss Statements. P&L information for
manufacturing, product/service distribution, supply-
chain logistics, sales, operating costs, and prots.
Security. Total cost of ownership for people, process,
and technology, including depreciation and service
maintenance.
Stakeholder Experience. Safety, security, condence,
and engagement.
20
JANUARY FEBRUARY 2011
Period-Over-Period and
Year-Over-Year Measurement
Yield Protection Contributions and ROI.
Number of events and cost analysis yields
consequential operating margin intelligence. Data may
reside in peer organizations, such as facilities, HR, risk
management, or others.
Critical security events impact sales, prots, or service
deliverables. Stakeholder condence may determine
share equity of publicly traded entities and contribution
viability for non-prots.
Insured and uninsured events may include planned
exercises and drills as well as unplanned events. Data
may reside in business continuity, risk management,
operations, or other business units.
Arson, assault, battery, contamination, disorderly
conduct, diversion, embezzlement, extortion, fraud,
homicide, identity theft, information alteration or theft,
kidnapping, larceny, malicious destruction, robbery,
threat, and other.
Data may reside in operational and distributed support
services, including compliance or other individual
business units.
Typically available from marketing or merchandising
data. May include consumer survey data, service
snapshots, and helpline metrics.
Utility, fuel, or natural resource dependencies for asset
protection or dependent services from cabling to audit
and maintenance available from facility data.
Total claims and insured and uninsured costs are
generally available from risk management. Check
business unit cost allocations.
Total cost of nes, sanctions, mitigation efforts, and
legal defense are found in legal, corporate affairs,
compliance, or other business unit data.
Use value experience, frequency, and severity.
Business unit operating data is key to determining the
efcacy of loss prevention and security risk mitigation
operations.
Risk awareness, prevention programming, event
reporting, investigations, policy and procedure,
systems, third-party services, and other.
YOY assessment of churn, turnover, and customer
condence for safety, security, and continuity.
| LPPORTAL.COM
 Security 2020

STORE OF THE FUTURE

continued from page 19
Similar integration of smart devices and optimized services will
contribute to superior operating results. Bill validation or other
automated capabilities combined with courier services potentially
eliminates most, if not all, cash-counting shortages, as well as
money-counting and banking labor that may be more profitably
applied to customer service. Provisional in-store credit eliminates
float cost. Video transaction integration enables traffic and
transaction analysis and risk-exception reporting not previously
possible. Detection and accountability are virtually more certain
to diminish criminal and other risk behaviors that are detrimental
to stakeholder interests.
Interoperable electronic monitoring and reporting applications
may only be limited by our imagination. Interactive lighting,
HVAC, and protective exception communications may go to
third-party quality assurance monitoring services for audio/video
authentication before dispatch to others to preclude false alarms,
fines, and unnecessary disruptions. Networked health conditions
will augment timely maintenance, service, and component
up-times. Out-of-stock messaging will enhance service capability,
sales, and bottom line. Qualified supervision and exception
reporting may enable extended operating hours, night-time
delivery, virtual audits, or other services with similar calculable
benefits for customers, operators, and distributed support services.
Establishing the value proposition is all important.
Understanding the Cost of
Risk and Benefits of Mitigation
Protecting people, product, and dependent processes
fundamentally influences the perception of brand reputation. For
Greg Halvacs, senior vice president and chief security officer for
Cardinal Health, its about attending to the essentials:
Innovative risk mitigation is essential to healthcare, wellness,
and community. Our ability to discover methodologies that work
over time may be our legacy gift to the next generation of internal
and external customers.
Service differentiation for a competitive edge may closely
follow for the $99-billion-dollar pharmaceutical services company,
operating in over thirty countries with 40,000 employees. Proven
logical and physical protection practices are additionally anticipated
to comprise the curricula for next-generation leaders.
Understanding the total cost of risk and the financial benefits
of mitigation within ones own organization is the first step in
influencing investment. The C-suite requires us to know our total
functional cost of ownership. Our ability to represent fully loaded
costs of personnel, services, technology, licenses, and maintenance
should impress no one. On the other hand, our ability to have
command of that detail as a percentage of historical and anticipated
risk will open some eyes. Aggregating the data is job one. It is
essential for calculating risk mitigation contribution and ROI.
continued on page 23

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First in Solutions. First in Value.

21
LP MAGAZINE | JANUARY FEBRUARY 2011
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STORE OF THE FUTURE
continued from page 21
Period-over-period and year-over-year profit and loss
(P&L) statements are a rich data source for measuring solution
innovation impacts in a test store(s) against a matched control(s).
Not all costs are represented or fully allocated at the unit
level. Significant costs, both direct and indirect, may be found
in compliance, facilities, human resources, risk management,
legal, or other departments. Fully understanding all measures
within a program or in context with a test or pilot enables us to
persuasively calculate value.
Each of the areas depicted in the chart on page 20 pose
monetary risk for a company. Improvements likewise will be
interpreted as benefits either through savings or cost avoidance.
Selecting a respected financial analyst for your cross-functional
team is strongly recommended to make your business case for loss
prevention and security contribution.
Stakeholder confidence may be the Holy Grail of performance
measurement. If associates, customers, partners, and the
community know that you will do the right thing, brand
reputation benefits follow, including benefit of the doubt even
after catastrophe. Drs. Rory F. Knight and Deborah J. Pretty of
Oxford Metrica provide support in their landmark research that
tracked publicly traded share values after mass-casualty events.
On the other hand, unmitigated risks including theft and fraud
drive cost, deny sales, and constrain available labor. Only when
organizations begin to discern their true total cost of risk and
Get aggressive protecting your high-theft
merchandise!
LP MAGAZINE | JANUARY FEBRUARY 2011
Security 2020
protection investment will they appreciate the value of effective
mitigation. Collecting and aggregating and benchmarking
metrics for relevant trend reporting and ROI analysis is strongly
recommended.
Cross-Functional Stakeholders
and Solution Innovation Partners
Strategically aligning protection to the business plan and
board-level risk is essential. Executive champions are relatively easy
to find for risk mitigation with strong ROI potential, particularly
when the solution is scalable and peer management endorses the
plan and performance metrics. The ability to influence others to
leverage traditional security technologies for accident prevention
(safety or risk management), business intelligence (marketing and
operations), compliance (audit), crime prevention (legal), and
optimized staffing (human resources) may lie within bonus-able
performance measures and management imperatives. Networked,
analytical solutions for cash, POS, and inventory will also likely
attract beneficial interest from finance, IT and supply chain.
Proactively convening crisis-management team members for
more strategic risk mitigation is a proven practice for a number of
successful brands. Diverse data, functional expertise, and common
denominator interest in crisis avoidance typically prevails. Evolving
preparedness compliance will move others. Any approach should
ultimately be informed by industry segment leader practices with
input from trusted product and service providers.
continued on page 24
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First in Solutions. First in Value.
23
 Security 2020
STORE OF THE FUTURE
continued from page 23
Many banking, food-and-beverage, fashion, pharmaceutical,
and other retail businesses are calculating or testing smart
security technologies and processes. Yet few have vetted
multiple providers for layered solutions with trusted oversight
for outcomes and metrics.
Steve Foley, senior vice president of Verint, an actionable
intelligence provider, claims, The Store of the Future 2020
concept is extremely promising. Engineering collaboration
between business operators, manufacturers, protection
professionals, and integrators to affordably audition low- or
no-cost, ROI-capable innovation is long overdue.
2020 solution innovation partners agree to provide
products and services for trial validation with qualified
end-user brands. Performance metrics are subject to validation
by the Security Executive Council, but may be anonymous for
brand protection.
Solution innovation partners to date include ASI, Aronson
Security Group, CSIdentity, FireKing, First Response, Garda,
Learning Dynamics, Resigilence, SafirRosetti, Schneider
Electric, and Verint.
2020 Store of the Future end-user test beds are presently
in development for discount, fashion, healthcare, and
quick-service food and beverage. Proven products and
differentiated services must be amenable to audit, preferential
pricing, and ongoing integrity diligence.

Onward
Our future brings both risk and mitigation opportunity. All
stakeholders are affected. The data from Clark and Hollinger,
Gallup, Oxford Metrica, and others are clear. Cared-for
individuals are more engaged, productive, and capable of brand
loyalty. Looking-forward strategies will retain talent and renew
the customer experience by driving out waste and reapplying
finite resources to core processes. Self-funded resilience is arguably
reachable for mature, well-planned companies.
2020 is arguably a clear strategic vision for current and
next-generation leaders. Look for proven practices here in the
months and years to come. Dare to lead. I welcome your interest
and input at fdaddario@secleader.com.
FRANCIS J. DADDARIO is a principal of Crime
Prevention Associates. He is also emeritus faculty
member for strategic influence and innovation for
the Security Executive Council. DAddario previously
served as the vice president of partner and asset
protection for Starbucks Coffee from 1997 to 2009.
His recognitions include 25 Most Influential by
Security magazine, a CSO Compass award, and
National Food Service Security Council lifetime achievement honors. His
most recent publication is Not a Moment to Lose: Influencing Global
Security One Community at a Time, which is available through the Security
Executive Council. Learn more at www.securityexecutivecouncil.com.
DAddario can be reached at 202-730-9984 or fdaddario@secleader.com.












24
JANUARY FEBRUARY 2011 | LPPORTAL.COM
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 ACADEMIC VIEWPOINT
A
NRSS Article:
Business
Expense
T
he National Retail Security Survey (NRSS) has been
conducted by the University of Florida since 1991. This
study is an excellent example of a mutually beneficial
research relationship between the academic and business worlds.
Without conflict of interest or bias, we have been collecting
and analyzing data provided anonymously by retail loss
prevention executives from the top 100 firms. For nearly two
decades the NRSS Final Report, now published on-line, has
been a bellwether study that focuses primarily on average
shrinkage levels, sources of retail loss, and the use of various loss
prevention countermeasures.
Both the retail LP community and the university directly
benefit from this type of applied research intended to help
address a problem of significant financial magnitude and
theoretical interest to both communities. Each year I have
summarized the major findings from the previous years research
in my column in LossPrevention magazine. This year I will
provide these results in a slightly different manner.
The University of Florida publishes a magazine quarterly
called Explore that features various research activities among
hundreds of faculty members in various disciplines. In the Fall
2010 issue the editor of Explore, Joe Kays, chose to feature the
findings of the 2009 National Retail Security Survey and my
role in this research. Rather than repeat these numbers in an
26
JANUARY FEBRUARY 2011
by Richard C. Hollinger, Ph.D.
Dr. Hollinger is a professor in the Department of
Criminology, Law, and Society at the University
of Florida, Gainesville. He is also director of the
Security Research Project, which annually
conducts the National Retail Security Survey
(www.crim.ufl.edu/srp/srp.htm). Dr. Hollinger can
be reached at rhollin@ufl.edu or 352-392-1025 x217.
2011 Richard C. Hollinger
executive summary in this column, instead, I encourage each of
you to go to the Explore magazine website and read the story
titled Business Expense. Not only is the full article provided,
but you will also find a PDF file to print out, along with a slide
show of related photos that were taken in our local Sears store.
For nearly two decades
the NRSS Final Report, now
published on-line, has been a
bellwether study that focuses
primarily on average shrinkage
levels, sources of retail loss,
and the use of various loss
prevention countermeasures.
The photo shoot accompanying this article is the result of
permission and cooperation provided by Bill Titus and Scott
Glenn of the Sears Holdings loss prevention team. They gave
me and the photographers from Explore full access to the
store, merchandise, management staff, and much of the loss
prevention technology available. These photos really help to
convey the serious nature of shrinkage, organized retail crime,
and loss prevention, making the story much more real to the
reader. I want to express my thanks to the Sears Holdings LP
team for the opportunity to use this store as the setting for
this article.
I encourage all of you to go to the following URL to read
this most interesting story about what we all have dedicated our
careers tonamely, providing asset protection in order to reduce
the serious levels of shrinkage and crime in the retail store.
www.research.ufl.edu/publications/explore/current/story_5/
If you still have not yet read the 2009 NRSS Final Report,
please send me an email at rhollin@ufl.edu, and I will send you
the URL link and password. I also want to remind all of the
senior LP directors and vice presidents reading this column that
data collection for the 2010 NRSS will begin soon after your
year-end final inventories have been completed at the end of
January. Watch your email in-boxes for the new questionnaire
arriving soon.
| LPPORTAL.COM
 Herbal
David J. Foreman, RPh., ND
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 Using
Technology
and Training
to Impact
Financial A Conversation
with Food Citys
Success Joe Fryar
By James Lee, Executive Editor

LP MAGAZINE | JANUARY FEBRUARY 2011

 Interview
EDITORS NOTE: Joe Fryar is the director of security and
loss prevention for K-VA-T Food Stores, Inc., a supermarket chain
operating 106 locations in the tri-state regions of Southeast Kentucky,
Southwest Virginia, and Northeast Tennessee. Prior to his twenty-four
years with K-VA-T, Fryar worked in loss prevention for Parks-Belk
department stores.
Fryar holds a bachelors degree in criminal justice from East
Tennessee State University. He has also earned the designation of
certified protection professional (CPP) from ASIS International. Fryar
is a member of the National Association of Chiefs of Police and the
Virginia Crime Prevention Association. He also serves on the loss
prevention committee for the Food Marketing Institute.
EDITOR: For our readers who are unfamiliar with Food City,
would you describe the company?
FRYAR: K-VA-T Food Stores, Inc., the name of our parent company,
is the acronym for Kentucky, Virginia, and Tennessee, which is our
geographic trade area. K-VA-T does business as Food City with
94 supermarket locations. This is the name by which we are most
recognized. Our supermarket format is designed to be full service
containing a bakery, deli, floral department, video department,
pharmacy, and fuel centers. K-VA-T also operates twelve Super Dollar
Discount Foods, which are limited-assortment stores. The company
also owns a 1.1-million-square-foot distribution center located in
Abingdon, Virginia. The DC also houses a bottling plant for the
companys natural spring that operates as Misty Mountain Spring
Water.
EDITOR: Is the company still family owned?
FRYAR: K-VA-T is a private, family-owned company. I report to the
CEO/President, Steve Smith, who is the son of the company founder,
Jack C. Smith. The company began back in 1955. The story goes that
Mr. Smith went into a grocery store in Grundy, Virginia. Finding the
lines backed up, he became frustrated with the lack of service and
thought, What this town needs is a good supermarket. Mr. Smith,
his father Curtis Smith, cousin Ernest Smith, and uncle Earl Smith got
together and built their first store in Grundy. He started the company
with a simple philosophyRun the best store in town. That first
store carried the Piggly Wiggly banner. Over the years, Mr. Smith grew
the company by acquisitions of several Piggly Wiggly operations in
Southwest Virginia and Eastern Kentucky, along with Quality Foods/
Food City, White Stores, Winn-Dixie, and BI-LO units in eastern
Tennessee. In 1984 the company adopted the Food City banner.
EDITOR: It doesnt often happen in retail that the top LP
executive reports directly to the CEO. How did that come about?
FRYAR: The reporting structure is a result of Food Citys commitment
to the loss prevention department. The concept is designed to keep
LP as a separate entity, as we could be involved in any area of the
organizations activities. The department was created to support all
aspects of the organization with a close working relationship with our
operations partners.
EDITOR: What are your responsibilities?
FRYAR: I direct and coordinate all security and LP functions.
This includes adding, developing, and maintaining security and
30
JANUARY FEBRUARY 2011
loss prevention procedures. I am responsible for hiring, training,
and evaluating all department personnel, directing the corporate
investigations function, and managing the LP portion of our
corporate educational development and training program. It is also
my responsibility to research, recommend, purchase, and manage the
installation of all LP technologies as well as all other LP budget and
capital expenditures. My position requires open communication with
all senior management and a close working relationship with human
resources, information technology, legal risk, and store planning and
development.
EDITOR: What kind of staff and people resources do you have?
FRYAR: Our distribution center is secured by our in-house DC
security team and is managed by the DC loss prevention specialist. I
have four LP managers who are assigned multiple store districts. The
LP managers are responsible for all security and LP activities in their
assigned areas, including providing LP specialists who are responsible
for the apprehension of suspected shoplifters. We also have a
point-of-sale [POS] exception-monitoring team that is responsible for
the managing and execution of our XBR incident-reporting software.
EDITOR: Are some of your people in uniform in certain
locations?
FRYAR: We have a limited number of stores where we use off-duty
law enforcement officers who are required to be in full uniform. The
officers main responsibility is to be a visual deterrence to criminal
activity. These officers are hired as part-time associates and are not
considered contract labor.
EDITOR: How did your loss prevention career begin?
FRYAR: My career began like that of a lot of LP professionals,
chasing shoplifters. While I was attending college at East Tennessee
State University studying criminal justice, the CJ department was
approached by the regional clothing chain Parks-Belk who was
looking to hire students to work shoplifting in their stores. The chain
had just made the investment in camera equipment to address a
growing shoplifting problem. I was recommended by the university
to fill one of these positions. After my graduation, I took a full-time
position with them.
A short time later Food City launched it own LP department,
which at that time was called security. I was asked to interview for
an internal investigator position with them and was hired in January,
1987. When Food City acquired the White Stores in Knoxville,
Tennessee, I moved to Knoxville as the LP manager for the Southern
Division. In 1993 I was promoted to my current position as director.
EDITOR: So at a young age, you made the transition from what
some would call traditional retailing into the food-retailing
business. How did you learn the LP business in that sector?
FRYAR: There was a tremendous difference between my duties at
Parks-Belk of apprehending shoplifters and my new responsibilities
as an investigator at Food City. The courses I had taken in college
where now being put to good use. I also quickly realized that I needed
a better understanding of the business end of the operation. I spent
time in the stores learning how they operated. I felt to be successful
I needed to understand everything from how the product is received
| LPPORTAL.COM
 Interview

One constant
challenge is
to the financial side of the business. I read and studied every policy-and-procedure manual in the
keeping your
company. I was fortunate to be with a company that was progressive and would provide me with associates
the opportunity to attend formal training programs.
focused on
EDITOR: Are there individuals who have been particularly influential in your career?
FRYAR: One of the most important mentors in my career was Jack Smith, Food Citys founder. Mr.
the big picture.
Smith loved his people, but expected top performance. When I was promoted to director, he called By the very
me to his office, sat me down, and told me, Let me tell you how to be successful. You hire smart
people, surround yourself with them, and then stand back and let them do their job. He said, nature of what
That sounds easy, but the last part is the hard part. You need to let them do their job. Your job is
to manage. Mr. Smith stressed that I learn everyones strengths and weaknesses. He said everyone
we do, there will
has both. You build on the strengths and work on the weaknesses. always be fires
Steve Smith, our current president/CEO also had a lot to do with my success. Steve taught me to
look ahead for what is coming down the road. Steve stressed that as a leader, you need to manage to put out. The
todays issues, but not get consumed by them. You must keep your eyes focused on the horizon
and look at what is developing next month, next year, and five years in the future. I apply this
challenge is to
philosophy when I research and/or plan future activities for our organization, including purchasing monitor what you
new technology.
Jesse Lewis, our COO, has also been a big influence in my life. Jesse taught me that you can are doing daily to
work with compassion. He once said that Nobody should be surprised when they lose their job.
When you think about it, that is a deep insight. If your company culture is one of expected honesty,
make sure that
and you are getting that message out and it is understood, a person caught in a dishonest act will your priority does
know and expect the outcome. The same rule applies to all areas of your organization.
not revert back
EDITOR: What do you see as the challenges of running a major loss prevention program
within a big company?
to only putting out
FRYAR: One constant challenge is keeping your associates focused on the big picture. By the very fires. You must
nature of what we do, there will always be fires to put out. The challenge is to monitor what you are
doing daily to make sure that your priority does not revert back to only putting out fires. You must be proactive
be proactive and remain focused on long-term goals.
As an LP professional your biggest successes are not the number of cases, but the prevention of
and remain
incidents before they occur. Some LP folks discuss the huge dollar value of apprehensions and the focused on
numbers of criminals they have caught each year. This is a culture that is hard to change. If you are
proactive, your case value should be declining. Every case should be reverse engineered to determine long-term goals.
the break down that created the incident as well as a method for preventing or reducing the loss
should a similar incident occur. Big dollar cases are a direct hit to the profitability of an organization
and should be used to learn from.
31
LP MAGAZINE | JANUARY FEBRUARY 2011
 Interview

Technology is advancing in our field. Some of the technology is really nothing new, but a remake
of something already on the market. As the lead LP executive you must be knowledgeable of loss
prevention products and tools. The responsibility of filtering through and evaluating new technology falls
directly on your shoulders. You must determine if this investment would obtain a true ROI.

EDITOR: What are the backbone initiatives of your

LP program and the objectives you are trying to accomplish?
FRYAR: Prevention is our goal. It has been said that you cannot catch your way to low shrink
numbers. Our path involves training and awareness. We spend a lot of energy making sure every
associate understands our policy and procedures. The best tool you have in protecting your assets is a
well-educated associate.
Our loss prevention department is data-driven. A lot of our shrink information comes from
automated resources that present accurate profit-and-loss numbers. We use our systems to alert us to
shrink activity. Our goal is to catch a problem in its early stage before a large loss is incurred. A lot of
time is spent analyzing data looking for loss trends.
Prevention is our Our core programs circulate around CCTV. We use CCTV and remote site viewing to monitor stores
for performance and adherence to company policy and in store audits.
goal. It has been As with any department, to be successful you must implement the basics, which includes POS
said that you monitoring; CCTV; physical security such as locks, keys, alarms; access control; and case management
software.
cannot catch
EDITOR: Can you talk about your approaches to
your way to low training and educational programs within Food City?
FRYAR: The first loss prevention training materials I developed consisted of the common book or
shrink numbers. manual format. The message was there, but the method of delivery was not the best. Manuals disappear
Our path and signature sheets to assure the materials are read are easily lost. Keeping up with associate position
changes to assure everyone received the training for their position was almost impossible. It could be said
involves training that we were meeting our training needs, but I felt the associates were not getting our message. When our
and awareness. training department received software and equipment to do computer-based training [CBT], I was the
first in line.
We spend a Our CBT goal was to develop programs that were both interesting and informative. Programs were
developed for various positions within the store. Different modules where developed to meet different
lot of energy needs. The subject matter in the CBT courses includes everything from the purpose of our POS reporting
making sure software to the apprehension of a shoplifter. The training modules are now automatically assigned to an
associate as they are slotted into a position. The compliance of the training modules is monitored by the
every associate training department.
I also wanted to get away from the pamphlet-type awareness program and develop something more
understands modern. So we created an electronic department news page. The news page features a main article every
our policy and month appropriate to the time of year or some national news event. It also contains a section called
Case-Closed Files, which shows actual video footage of cases with a brief summary of the incident and
procedures. The the outcome. The faces are blurred using a software editing package. We also like to include a humor
section where we will show video clips of humorous criminal activity or dumb-crook news.
best tool you We developed a loss prevention orientation video that is viewed by every new associate. The video
have in protecting was taped in one of our stores. Our CEO kicks off the video to show his support for our loss prevention
program. The orientation video deals with our policy on theft, types of theft, robbery, and technology we
your assets is a use in LP. We invited local law enforcement to participate in the robbery section for realism.

well-educated EDITOR: What additional training methods do you use?

FRYAR: We certify associates to work certain positions. The certifications assure us that the associate is
associate. properly trained to execute the duties of the position.

EDITOR: What positions require a certification?

FRYAR: We have a certification process for store opening and closing personnel who have not completed
a store management training module. The certification goes over the basic knowledge to manage a store

continued on page 34

32
JANUARY FEBRUARY 2011 | LPPORTAL.COM
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 Interview
FOOD CITY
continued from page 32
in the absence of a manager and safely open a store in the morning
and close it at night. The associate is tested to assure they understand
the process.
The back door receiver position also requires certification. Anyone
receiving product through the direct store delivery process has to pass
this certification so they understand the policy and procedure for
receiving product.
When Food City started installing self-checkouts, the company
had a concern with theft from customers at the units, so we
developed a training course to certify all associates monitoring the
self-checkouts.
EDITOR: Earlier you mentioned that your core
programs center on CCTV. Talk a little more about that.
FRYAR: A lot of thought and pre-planning occurs before we install
a CCTV system. When cameras are installed, every camera has a
primary and a secondary view. The camera locations are plotted
using CAD software. We know what percent of the floor space is
covered by the cameras as well as any blind spots. These plans are
kept on file should the need arise.
Our CCTV is tied into our POS exception-reporting software.
When an exception occurs, we have a link on the exception-reporting
software that goes directly to the video. This allows us to remotely
review the incident.
Our LP managers have the ability to view the stores CCTV
system by remote site viewing. This includes live and archived video.
This makes the investigation process more productive and efficient
as the majority of the investigation can take place at their office.
Travel time for investigations has been reduced dramatically. If we
have an incident and we need the ID of a suspect, we will log into
the system and pull the needed photo and email the photo to law
enforcement agencies or additional stores as needed. This has proven
very beneficial in organized retail crime incidents.
Our check recovery department also uses CCTV to identify
fraudulent check suspects. This is accomplished remotely. Alerts with
photos attached are sent out to the store managers.
The auditing department uses remote site viewing in the execution
of their auditing processes. Again, this saves travel time and you have
a more accurate view of the store activities.
Our store planning and development team uses the CCTV system
to check the progress of store remodels and upgrades.
The risk management department will pull the archived video on
slip-and-fall cases that occur in the stores.
Today, our CEO can look at a store from his office. District
managers can look at stores. If they get a customer complaint, instead
of calling the store, they can pull up the store on their laptop and
look at the incident themselves before responding to the customer.
EDITOR: What camera technology you are using?
FRYAR: We are currently installing IP camera systems. We use
1.3-megapixel cameras inside the stores and 5-megapixel cameras in
the parking lot. There are three main types of IP camera compression
technologies, MJPEG, MPEG-4, and H.264. Each has its benefits,
but we use H.264 cameras whenever possible as the network traffic
34
JANUARY FEBRUARY 2011
is less with this type of compression technology. Our CCTV servers
are built in-house by our IT department. With the IT departments
purchasing power, we have been able to bring our server cost
down. The video management software [VMS] is purchased and
then installed by the IT department, which coordinates the physical
equipment installation. The final system programming is completed
over the network from our corporate headquarters.
EDITOR: How long have you had IP technology in your stores?
FRYAR: We are going on our fourth year. The whole process was
a learning experience. My original concern was that bandwidth
requirements would overload our network. I approached the IT
department for their assistance, to have them involved from the
beginning of the project. IT installed cameras in their lab and
completed tests on the network to see if any problems would occur
before a store installation. When I discussed the use of the IP camera
technology with our CEO, I already had the cooperation of the IT
department and the answers to the technical questions.
EDITOR: I hear from your peers that you are a
strong proponent of IP technology?
FRYAR: I am a big proponent of IP camera technology. I did a
presentation at FMI [Food Marketing Institute] a few years ago
speaking about the implementation of IP camera technology from
an end users perspective. CCTV in its simplest form has two main
functionsto monitor live video and to retrieve archive video for
an incident. If an incident occurs, the clarity of the video can be the
difference between a successful resolution or the incident remaining
unsolved. The increase in video quality has been very beneficial in the
resolution of cases. For example, one of our stores experienced an
armed robbery. The suspect wore a ski mask and no clear description
of the face could be obtained. However, the suspect had a tattoo
on their forearm that was identifiable because of the increase video
resolution. This piece of evidence became critical in the apprehension
and prosecution in this case.
IP technology is evolving at a rapid pace. Our CCTV server can
be upgraded as new technology emerges, plus cameras are capable of
firmware upgrades. Video analytics that are geared to the retail sector
are becoming a reality. New possibilities arise daily with this type of
technology.
EDITOR: You briefly mentioned organized
retail crime. Is ORC an issue for Food City?
FRYAR: Definitely. Our geographic trade area puts us where major
interstates merge or pass through. Our stores are located in the traffic
patterns of ORC gangs as they travel from state to state. We also
have a second group that we label as local ORC. The local ORC
groups are individuals who live in the area where they practice their
trade. They fence merchandise locally or use the Internet to sell their
stolen goods.
EDITOR: What changes in ORC have
you seen over the past few years?
FRYAR: Over the last ten years I have noticed an increase in
ORC. The individuals involved in ORC have become more
continued on page 36
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 Interview
FOOD CITY
continued from page 34
sophisticated. We are seeing surveillance techniques being used
by ORC groups. The ORC rings are now using cell phones to
communicate the locations and movements of the stores LP
specialists. ORC rings have a better understanding of the rules
of apprehension that LP departments must operate under and
use this knowledge to their advantage.
As ORC has grown and become more active, so has the
awareness and collaboration between law enforcement agencies
and retail establishments. The word is getting out that this is
not a typical shoplifting issue. The awareness campaigns from
the retail sector have taken hold at the local, state, and federal
levels. ORC has become recognized for what it isorganized
crime. We are now being contacted by law enforcement agencies
for assistance when they are working an ORC ring.
EDITOR: Do you use particular product-protection
technologies or techniques for hot products that are
targeted by ORC?
FRYAR: We strive to locate an ORC problem at it earliest
stages. As ORC activity takes hold in a store, we want to
locate that target store as soon as possible. We use our software
systems to track movement, looking for discrepancies in
purchases verses sales. We also have a concentrated list of
items that we track. This list has been compiled from ORC
All of us at Palmer, Reier & Associates
wish you and your family a happy,
healthy and prosperous 2011.
Attorney Offices: ORLANDO
Client Service offices: ATLANTA | CHICAGO | DALLAS | LOS ANGELES | LONDON | TORONTO
Toll-Free in the U.S.: 866.875.6565
P A L M E R R E
36
JANUARY FEBRUARY 2011
apprehensions. At the end of every month, we compile a list of
all items recovered from all shoplifting apprehensions looking
for common items. All of this activity is tracked in our incident
management software. Items that are designated as high theft
are handled and merchandised differently. We are always
looking for new technology to address this issue.
EDITOR: Imagine for a moment an 18-year-old person
working part-time for Food City stocking shelves comes up
to you and says, Mr. Fryar, someday I would like to have
your job. How do I get there? What do you tell him?
FRYAR: To succeed in todays loss prevention world, first you must
have complete honesty and integrity. You should pursue a college
education and continually obtain certifications in the loss prevention
field. You need a diverse background with a mix of operations and
loss prevention. And find a company who understands the benefit
of having a strong loss prevention department.
EDITOR: After twenty-four years, when you walk into
a Food City store, what do you consider your biggest
accomplishment?
FRYAR: When I walk into a store it is good to know that the
policies and procedures, as well as the loss prevention
techniques and technologies that I have implemented have
played a significant part in the financial success and stability of
the company.
I F L E R . C O M
| LPPORTAL.COM
 PARTNERING WITH RETAILERS
Can you believe it is 2011 already? We at eBay certainly
hope you and your families had a joyous holiday season, and we wish
you a prosperous New Year.
In the past weve utilized this space to update you on eBays
initiatives to help tackle the stolen goods and organized retail crime
issues facing the industry. We are proud of the progress weve made
and look forward to continuing to work with our retail partners and the
NRF, JSA, and FMI to find long-term solutions to these challenges.
With the holiday shopping season behind us, we thought this would
be a good time to introduce and define the roles of the core teams and
key people within eBays global asset protection organization, above
and beyond the PROACT team. As our partners in loss prevention work
with us in 2011, we want everyone to be familiar with the eBay teams
driving our trust and safety efforts.
We recognize the importance of a good supporting cast with
flexibility, technical capability, and strong experience that can
approach challenges from all directions. At eBay were fortunate to
have a group of dedicated professionals whose contributions support
the brand objective of Driving Retail Like Trust.
eBay created the global asset protection (GAP) team last year to
centralize our worldwide investigative function and improve the lines
of communication among our trust and safety personnel around the
globe. The GAP group is led by Jack Christin, a former prosecutor and
assistant attorney general, with responsibility over three operating
disciplinesdata, analytics, and tools; regulatory and policy
management; and investigations.
The global data, analytics, and tools team conducts
in-depth analysis of our site data and produces formalized analytical
reports on fraud trends, bad buyer experiences, and other key
performance indicators supporting our proactive predictive models.
Additionally, this team is responsible for the development of internal
tools utilized by asset protection and other members of the legal team,
inclusive of those supporting our shift towards leveraging automation,
including Law Enforcement Portal (LEP) and our newly released global
Law Enforcement eRequest System (LERS).
The regulatory and policy group maintains a
comprehensive global list of practices, including the prohibited and
restricted item policies. The team works with regulatory bodies to
ensure our policies are in compliance with applicable laws. They also
coordinate and guide customer service functions in managing our
systems filters, rules, and policies.
The investigations team led by Paul Jones is focused on
protecting the business assets, user community, and brand reputation.
From a geographic perspective the team has presence in San Jose,
Salt Lake City, Philadelphia, Shanghai, Sydney, and Dublin.
We incorporate a dynamic foundation of data mining, highly
sophisticated technological resources, advanced linkage technology,
by John Mearls
forensic analysis, and internally built exception reporting. These
resources assist with upstream detection and risk identification,
allowing us to take appropriate action related to suspected criminal
activity, including engaging law enforcement to prosecute offenders.
Recoveries of losses are pursued through aggressive restitution efforts.
We worked with experts in interrogation techniques from Wicklander
& Zulawski Associates to create a specialized training module with an
emphasis on phone interviewing techniques. We have already begun
to see a return on this personnel development investment.
At eBay we recognize
the importance of a
good supporting cast
with flexibility, technical
capability, and strong
experience that can
John Mearls is Senior
Manager, Global Asset approach challenges
Protection. Contact him
at jmearls@ebay.com. from all directions.
The fraud investigations team (FIT) has primary
responsibility for satisfying law enforcement and regulatory requests
for user information. The FIT team satisfied more than 100,000 requests
last year. We recently introduced automated technology that allows
law enforcement to obtain data supporting criminal investigations. This
automation provides significant opportunity to redeploy eBays internal
talent and transition the team towards a more proactive investigation
model.
The special investigations group (SIG) specializes in
conducting international high-level and sensitive investigations with
an emphasis on serious financial crimes, including money laundering
and bank fraud. Most members of the SIG team have completed the
highly distinguished certified fraud examiner (CFE) program. These
professionals conduct forensic analysis, detect and resolve phishing
scams, ID theft, stolen financial data, counterfeiting, child pornography,
and denial-of-service attempts. Theyre regularly invited to participate
at the federal level and at banking regulatory conferences.
As with any large, global team with an extensive remit, we have
experienced some growing pains. Ultimately, we believe that our team
is structured to achieve our key objectivesprovide exceptional
customer experiences; collaborate with our retail and law enforcement
partners; and develop the best tools and technologies to identify and
eliminate bad actors before they can impact our platform.
We look forward to continuing to evolve our overall efforts, strong
industry partnerships as well as growing our talented asset protection
team. Have a great 2011.
Im certied. While I am beginning my
twenty-ninth year of retail LP
what they deserve by my
leadership and knowledge.

Heres why.
leadership, the LPC helped
me benchmark my skills
against the best in class to
ensure that I am providing my
William Bill Napier, LPC company and team members
Senior Manager of Corporate
Asset Protection, Cabelas
After the word ltered
out to our eld team that I
had successfully completed
the LPC program, I received
numerous phone calls and
 I have a job.
Why do I need
certication?
notes describing the motivation this
gave them to continue their own
learning I had not realized until
then, just how powerful it is to see
a leader model the way.
Recently, the LPQ and LPC
certications were added to our
Certication not only prepares you for
the future, it helps you when you need it
mostin your current job. Certication
refreshes and validates your knowledge
base while teaching you critical business
expertise to round-out your skill set.
It not only covers key components of loss
prevention, it teaches you solid business
skills to prepare you for your
next promotion.
Yeah, but
It costs a lot. Certication is very
affordable and can even be paid for
in installments. It is one of the best
investments you can make for yourself
and will pay for itself over again as you
advance in your career.
I dont have the time. Certication was
designed by seasoned professionals who
understand the demands on your time.
The coursework allows you to work at
your own pace and at your convenience.
Everyone is busy, but those who are
committed to advancement will nd the
time to invest in learning.
Ive never taken an online course.
The certication coursework is designed
with the adult learner in mind. The
online courses are built in easy-to-use
presentation style enhanced with video
illustrations to elevate comprehension and
heighten retention.
What if I fail? Both the LPQ and
LPC certications have been accepted
for college credit at highly respected
universities, and as such, passing the
exam demands commitment and study.
However, the coursework includes highly
effective study and review tools to fully
prepare you for the exam. In the event
you fail the exam, you can review the
coursework and retest after 30 days.
Okay, how do I get started?
Its easy to get started. Go online to sign
up at www.LossPreventionFoundation.org.
If you need help or want more
information, contact Kelly Durham at
Kelly.DurhamLossPreventionFoundation.org
or call
aall 866
866-433-5545.
433 5545.
tuition reimbursement program in
HR, which was personally fullling
as it validated the effort and time
I spent learning the materials
as well as helps others in our
organization who will be
continuing their educations.
www.losspreventionfoundation.org
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streamlined, letting new employers post jobs and begin and easily.
seeing applicants quickly.
4 Log InSigning into the site brings you right back
2 Posting JobsMultiple capabilities have been to where you lef o in your last session, with all your settings
incorporated to make entering jobs a simple process, saved, so you dont waste time reconguring your preferences.
including live statistics to show you the activity on the site.
5 Contact UsA quick and simple email form is handy in
3 Resume ManagementReviewing, deleting, and printing case you need assistance or have questions or comments
prospective resumes has been simplied, helping you about using the site.

Te best way to see how easy it is to nd quality job candidates

using LPjobs.com is...well, by using it. Visit LPjobs.com today.
And land your next great LP employee tomorrow. E-RECRUITING FOR LOSS PREVENTION
 LAW
ENFORCEMENT
AND RETAIL
PARTNERSHIPS
Working Together for Common Goals
By Millie Kresevich

41
LP MAGAZINE | JANUARY FEBRUARY 2011
 Partnerships
F
ollowing is an example of a successful partnership between
retail loss prevention and local law enforcement that resulted
in the dismantling of an organized retail crime (ORC) operation
in one Florida county. While the details are specific to this particular
investigation, what is important to the loss prevention industry is
that ORC is not just a discussion inside retail. Law enforcement is,
in fact, interested in working with loss prevention organizations to
proactively prevent crime in our stores and the communities we
both serve.
Preparing for an ORC Blitz
As 2010 progressed, organized retail crime activity in Florida
was high, resulting in significant losses for Luxottica Retail.
Therefore, we decided to do a blitz in Florida to try to halt the
losses. As usual practice, we sent invitations to other retailers to
join us on this quest to identify and address ORC-related incidents.
Macys ORC manager, John Morris, accepted the invitation to
work with us.
Our second step was to solicit help from law enforcement. Our
initial calls seemed to generate interest, however no commitments
were reached. Time was passing quickly, and we simply couldnt
get the commitments we needed to secure a safe event.
With only four days before the scheduled blitz, a call was made
to a neighboring county to ask for suggestions on how to move
forward with the blitz if we were not able to gain the necessary law
enforcement assistance. That call was specifically made to Sergeant
James Ostojic of the Polk County Sheriffs Office.
Loss prevention professionals may remember Sergeant Ostojic
and the Polk County Sheriffs Office from 2008 when their
investigation of a shoplifting incident led to the identification of a
42
JANUARY FEBRUARY 2011
multimillion-dollar retail theft ring and fencing operation. At the
conclusion of that investigation, eighteen people were arrested and
charged with felonies. Later that year, the Florida Retail Federation
honored Sergeant Ostojic as the Retail Officer of the Year.
The 2008 investigation gave the Polk County Sheriffs Office
much notoriety in the ORC arena and paved the way for how
retailers and law enforcement can work together to make great
things happen. In recent years Polk County has consistently
helped retailers fight the battle against property crimes and ORC.
Therefore, it was no surprise that Sergeant Ostojic immediately
stepped up to the plate and extended his hand to help with our
pending blitz.
The first request Sergeant Ostojic asked was to move some or
the entire blitz into Polk County, which would give Polk County
jurisdiction should any criminal situation be encountered. We met
this request and immediately began discussing the specifics of how
to coordinate the efforts of both the retailers and law enforcement.
Sergeant Ostojic took the plan up the chain of command
starting with his immediate supervisor, Captain Andy Ray. Captain
Ray in turn received the approval from Sheriff Grady Judd who
gave the go ahead to gather how ever many officers would be
necessary to carry out the blitz.
Sergeant Ostojic hand-selected each officer who would be
involved by what they had to offer. In addition to the Polk County
Sheriffs Office, officers were recruited from the Winter Haven
Police Department, Lake Wales Police Department, and Lakeland
Police Department. In total eight officers would participate in
the blitz with Sergeant Ostojic supervising the law enforcement
contingent.
All the planning and organizing occurred very rapidly over
a two-day period. A formal operating plan was generated and
delivered to both retailers and law enforcement personnel. Sergeant
Ostojic conducted an ORC training session for all participants and
assigned each officer to specific duties.
The day before the blitz was scheduled, Captain Ray asked
to have dinner with the retailers in order to meet and talk with
them. It was an enlightening conversation. Captain Ray was clearly
excited about the blitz and that the Sheriffs County Office was
playing a pivotal role.
The following day a meeting was held to review the plan one
last time with everyone involved. At this meeting, participants were
partnered to include at least one officer for every retailer, locations
were assigned, and everyone went their separate ways.
Launching the Blitz
The first day one arrest was made, retail property was
recovered, and an individual was charged with possession of
marijuana and narcotic paraphernalia. While this may have seemed
like a disappointing start, it turned out to be just a warm up session
for day two.
Day two began with two arrests at a higher end department
store. A third arrest at another department store nabbed a female
suspect who provided critical information for an ongoing police
investigation in Polk County. That suspect decided to cooperate
and provided information into other crimes that were occurring in
| LPPORTAL.COM

Participants in the ORC blitz included (from left) Millie Kresevich, Matt Michel, and Mark Flores of Luxottica; Det.
Stephanie Burcham of the Lakeland Police Department; and Sgt. Jim Ostojic, Dep. Eliss Mitchell, Dep. Andres
Marin, and Det. Joseph Makal of the Polk County Sheriffs Office. Not shown is John Morris of Macys.
surrounding areas. This is an example of how dealing with retail
crime can lead to information regarding other crimes.
The grand finale came near the end of day two when the
blitz activities concluded by gathering the evidence that led to
the destruction of a large fencing operation located in Winter
Haven, Florida.
It was about 4:30 p.m. on Thursday. The participating loss
prevention manager from Macys mentions that he has video
of a suspect who comes into their store routinely and shoplifts
high-dollar gift sets of mens and womens cologne. The suspect
had not been apprehended thus far because he was in and out of
the store very quickly.
A second piece of intelligence provided is that the suspect often
comes in with another male. Almost on cue, not twenty minutes
after revealing this information, the suspected cologne thief is seen
standing outside the doors of Macys. While he isnt entering the
store, he clearly is interested in something going on inside.
Sergeant Ostojic is watching him closely, and I am in the
interior of the store. The cologne thief begins to head toward
his vehicle when his partner, who was already in the store, exits
with a stolen pair of sunglasses in hand from Sunglass Hut. The
product is not concealed, just carried out by the accomplice. Once
the accomplice reaches the vehicle, both men are approached by
officers and asked to step out of the vehicle. The sunglasses are
recovered with the tag still affixed.
Each suspect is placed into a separate room to be interviewed.
The accomplice is completely uncooperative and will not provide
any information. The cologne thief, however, decides to cooperate.
He tells Sergeant Ostojic and me that the merchandise he steals
is sold at a beverage store in Winter Haven. The suspect alleges a
female drug dealer who makes a living from selling drugs as well
as stealing and selling retail property introduced him to this store.
According to the suspects information, once employees of the
beverage store purchase the product, it is then sent overseas.
The cologne thief, now turned informant, is asked if he would
be willing to go to the beverage store with an officer, represent
product as stolen, and sell it to the individuals he has been dealing
LP MAGAZINE | JANUARY FEBRUARY 2011
Partnerships
with. With his willing participation, the wheels of motion are
put in place. Within a matter of two hours, the entire sting is
orchestrated.
Macys provides two gift boxes of mens and womens cologne
for the sting. Additional police officers from Winter Haven are
brought aboard. An officer and the informant are dropped off in
front of the beverage store. The pair walk into the beverage store,
ask the person on the other side of the counter if they want to buy
the merchandise they just stole, and the transaction takes place.
The individual purchasing the stolen goods give the officer and
informant $20 for items worth almost $200.
While the transaction takes place inside, a car pulls up in front
of the beverage store with what appear to be rectangular boxes.
As the individuals from the car exit the car with the boxes, they
notice the police cars surrounding the store. They immediately
jump back into the car and speed awayin reverse.
The person who purchased the stolen goods is arrested and
taken into custody. Drugs, stolen property, and pornography are
found in the store.
The Law Enforcement Perspective
This blitz represents a great example of fantastic police work
in partnership with retail loss prevention. Every step was handled
meticulously, efficiently, and achieved a final result that was one
up on the bad guys.
Taking down the fence in these sorts of operations is key. If
we cant stop who is buying the product, there will always be
the desire to continue stealing it. It becomes much more difficult
to unload retail property once the main fencing operation is
eliminated in a certain area.
Speaking from the loss prevention perspective, we cant thank
Polk County enough for their efforts and diligence in helping
retailers in their jurisdiction remove a significant piece of the ORC
puzzle. While ORC is often discussed among loss prevention
professionals, it is important to hear the following perspectives
on ORC from key members of the Polk County Sheriffs Office
[starting on page 44].
43
 Partnerships

warning may not stop the criminal preventing and controlling crime
Sergeant activity. Incarceration will immediately through our proactive efforts, usually
James Ostojic stop the individual from continuing
the crime spree. Incarceration many
based on our data-driven policing
model we refer to as PROCAP,
times deters future criminal acts. which stands for Proactive
When you received
Retailers can also assist by Community Attack on Problems.
the call about
providing accurate video surveillance We find that those criminals who
retailers needing
with updated equipment to produce commit crimes like burglaries and
help with the
the best identification of the grand thefts in the community
Blitz in Florida,
offenders. You should continue to are just as likely to commit other
what made you
monitor the activities of ORC groups criminal acts, including retail theft,
extend your hand
and keep the information flowing to whether as an individual or as a
so quickly?
law enforcement. Keep in mind, the participant in a larger organized
The Polk County
information provided must be timely group. Basically, people who arent
Sheriffs Office
and accurate with detailed accounts afraid to commit a felony are just as
has a proactive
of each incident involving the same unafraid to commit a misdemeanor.
approach on crime and assisting in
groups to help with prosecution. By arresting individuals involved
the blitz reinforces this philosophy.
in retail crime, we are making it
Over the past several years, I have
How can law enforcement gain clear that were serious about
been involved in several major
better understanding of the intricate crime control in our county, were
organized retail crime cases. Similar
workings of the criminal enterprise reinforcing that we are paying
cases usually begin with something
through the interview process? attention, and we may very
like a shoplifting case then expand
The interview process often leads likely arrest a criminal before he
to a larger organized investigation.
to information to solve other crimes. has the opportunity to commit
Teamwork and coordination are
It is imperative that a good, solid another crime. Basically, its what
essential as well as timeliness and
interview be conducted with each we do every day, and this is just
accuracy for law enforcement and
victim, witness, and suspect in every another opportunity for us to
loss prevention personnel during
case. This will ensure we are able further interrupt criminal activity.
an operation of this magnitude.
to evaluate trends and determine if
a larger group is involved and their You took the time to meet the
Why is the retail partnership
intricate workings. This is important retailers who were involved in
important to you and your job?
for law enforcement when trying to the blitz. You also showed up to
My job is to proactively prevent
infiltrate an organized crime group. the blitz to see how things were
crime. Shoplifters continue to educate
Many of the criminal activities have going and have conversations with
themselves on new and innovative
wide-spread criminal operations those who were apprehended.
ways to commit criminal acts. Many
and are often multi-jurisdictional. Why was this important to you?
times the items they steal are used
Often the interview process will lead I see this as an opportunity
in other crimes. Also, as these types
to a better understanding of the to meet stakeholders in our
of crimes escalate, they often lead to
depth of the operation and give us communitythose being the store
more violent crimes. Our partnership
information that is critical to solving managers and loss prevention
is beneficial to get information that
the crime as well as identifying specialistsand to demonstrate
may help lead to solving these types
leaders in the organization. The our interest in whats taking place
of crimes. It is important from a
better the interview, the easier it is in the local retail stores. It is also
consumer perspective to remember
to confirm the information to lead an opportunity to relay to those
the loss of profit for the companies
to the arrest of criminal enterprise. involved in criminal activity that
and loss of tax revenues. Our job
we take the problem seriously
requires us to educate consumers,
and that their criminality will earn
company employees, and the
community at large to be on the
Captain Andy Ray them a ride to jail, rather than just
a notice to appear in court. We
lookout for any unusual activity. You gave the feel like in order for there to be a
Every aspect of the retail partnership go ahead deterrent to retail crime, there has
is beneficial to me, my job, the for law to be an immediate consequence
businesses, and the community. enforcement thats not very appealing to them.
participation
What can retailers do better in the Blitz Polk County along with
to assist law enforcement very quickly, several other surrounding
in combating ORC? why is that? police departments provided
Retailers should be consistent in Because many officers to work as
holding shoplifters accountable for we have been undercovers during the blitz.
their actions. For example, a trespass successful in continued on page 46

44
JANUARY FEBRUARY 2011 | LPPORTAL.COM
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LP MAGAZINE | JANUARY FEBRUARY 2011
 Partnerships
ORC BLITZ
continued from page 44
How would you encourage
other police departments to
participate in a blitz and provide
resources to retailers?
First, I have to mention that
the municipal police agencies and
the sheriffs office work very well
together in Polk County. We dont
have turf issues, and we help each
other out. It is very much a team
approach. I would simply offer
that the people who are stealing
items from retailers are, in many
cases, the same people that are
breaking into cars or homes and
committing other crimes. By
focusing on the retail crimes and
arresting those offenders, there is
a good chance that other crimes in
the community will be prevented.
Additionally, by working with
the ORC task force, we are trying
to interrupt the groups of criminals
who are profiting by stealing large
quantities of retail goods. Those
thefts create monetary losses for
retailers and generally increase the
costs for law abiding consumers
in the marketplace. Their criminal
activity affects everyone.
From a big-picture perspective,
how does dealing with ORC-
related issues open the
door to gain information
regarding other crimes?
Arrestees who all of a sudden
find themselves in a pinch
are more likely to want to work
themselves out of it. If theyre
involved in organized retail theft and
want to provide information in order
to help themselves out, we will
listen to them. Now, we wont offer
to let them go on the charge they
were just arrested for; they will still
have to face the consequences for
their actions. On occasion, however,
if the information they provide is
helpful in solving other crimes, we
will share with the prosecutors
office that the individual provided
assistance to us on another case.
This may or may not result in
less severe sanctions in court.
This blitz was a perfect example.
The efforts of the ORC task force
and local law enforcement resulted
46
in the identification of a local
fence for stolen merchandise.
That led to an undercover
operation led by the Winter
Haven Police Department that
resulted in the arrest of a person
operating a local convenience
store for dealing in stolen
property, as well as other charges,
including illicit drug charges.
Sheriff Grady Judd
The Polk
County
Sheriffs Office
is looked at
as a leader
in combating
ORC. Can you
share a brief
synopsis of
the countys
voyage
on becoming a recognizable
advocate for combating ORC?
The Polk County Sheriffs Offices
experience with ORC began a
few years ago with what initially
appeared to be a single individual
stealing merchandise from a retail
store. However, as the investigation
continued, the detective was able
to learn that the suspect was part
of a larger organized retail crime
ring that was mostly involved in the
theft of health and beauty products.
As more details were uncovered,
the scope of the organized theft
ring was revealed. Detectives were
assigned full-time to investigate
this band of thieves in order to
gather enough information on
their illegal activities and the
identities of the suspects to bring
about a successful prosecution.
After months of investigation and
consultations with our local state
attorney and the assistant statewide
prosecutor from the Florida Attorney
Generals Office, we were able
to secure arrest warrants for the
members of this group, charging
them under the states Racketeer
Influenced and Corrupt Organization
Act (RICO) laws. These statutes are
designed for just such an operation
and are designed to enhance
penalties for the violation of statutes
JANUARY FEBRUARY 2011 | LPPORTAL.COM
by an organized group of criminals.
Within months of closing that
investigation, deputies discovered
another organized group of thieves
who were stealing baby formula
from retailers. Again, detectives
were assigned to this case on a
full-time basis in order to connect
the dots between the bosses and
the thieves in this organization.
After a couple of months of
gathering important intelligence
and evidence, multiple arrest
warrants were secured and the
suspects involved in that organized
retail theft ring were arrested.
Because we know there is a
continuing problem with simple
retail theft and a significant problem
with organized retail theft, we are
committed to doing what it takes,
locally, to provide a deterrent.
How much time is devoted
to property and retail
crimes in your county?
A significant amount of time and
effort is devoted to the prevention
and investigation of property and
retail crimes in Polk County. We
have thirty-six detectives who are
assigned to the General Crimes
Units in our patrol districts. Those
full-time detectives are responsible
for the investigation of property
crimes, including organized retail
crimes, and felony persons crimes.
However, about 85 percent of
their time is dedicated to property
crimes. If you break that down, that
means that we commit some 60,000
hours per year to the prevention and
investigation of property crimes.
Many of your deputies are
very well versed on ORC-
related crimes. Can you explain
the training or education
process that takes place?
Our detectives are chosen from
experienced patrol personnel and
receive four weeks of additional
training specific to property crimes.
They are instructed and trained by
experienced property crimes
detectives.
Our deputies and detectives
who are most knowledgeable in
continued on page 48
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Partnerships
ORC BLITZ
continued from page 46
ORC issues because they have been
assigned to investigate the cases as
previously mentioned. They have real-world
experience and on-the-job training, initially.
I am blessed because I have tremendous
talent here at the Polk County Sheriffs
Office, and the members of this agency learn
quickly. Additionally, those detectives with
experience investigating these crimes share
their knowledge with other deputies and
detectives to increase their understanding
of the breadth of the ORC problem.
What do you envision as movement in
the right direction for law enforcement
and retailer partnerships in the future?
Of course, the people on the front lines
of the retail theft and organized retail crime
problem are the men and women working
directly for retailers in loss prevention
positions. The retailers follow their profit-
and-loss margins closely, and they know
the trends that are occurring in their
individual stores and in their markets.
Formulation of strong partnerships between
the retailers and local law enforcement is
essential so that when trends are identifiable,
that information can be shared in a timely
manner so that the two can work together to
address those trends in a proactive fashion.
Again, this recent blitz is a great example.
Trends were identified locally by retail LP
and brought to our attention. Deputies and
officers in plainclothes worked with members
of the ORC task force inside local stores over
a two-day period. Those efforts resulted in
multiple arrests and the identification and arrest
of a local business operator who was buying
stolen merchandise and then reselling it for
his own profit. This success story underscores
the importance of a strong partnership.
MILLIE KRESEVICH is senior manager of asset
protection at Luxottica. She has over sixteen
years of experience in big-box, corporate, and
specialty loss prevention. Kresevich holds an
associate degree in criminal justice and a bachelor
degree, summa cum laude, in social psychology.
She is active in the industry, including sitting on
the legislative committee for the National Retail
Federation and serving as legislative chair for the Coalition of Law
Enforcement and Retail. Kresevich is a member of a nationwide
Organized Retail Crime Task Force and has contributed to the
development of certification programs for the Loss Prevention
Foundation. In 2008 she was a recipient of the 20 under 40 Security
Executive award. She can be reached at 513-765-6000 extension
27517 or mfilipov@luxotticaretail.com.
| LPPORTAL.COM
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LP MAGAZINE | JANUARY FEBRUARY 2011

 FUNDAMENTALS
Game
Changers
in LP
O
ne of the Christmas gifts I received was a bookThe
Games that Changed the Game: The Evolution of the
NFL in Seven Sundays by Ron (Jaws) Jaworski. Its a
deep inside football strategy book by a former quarterback
and current analyst. The premise is there are seven identifiable
strategy changes that impacted how football would be
played going forward. He used coaches film and exhaustive
interviews to determine the how, when, and whys. His
assessment started in 1964 and the final change he notes was
in 2002. Im not sure why he went back to 1964, availability
of film, or when he first became a fan.
[I bet you may be thinking, Hey, when did this become a
book review column?]
Calm down. The book got me to thinking about what have
been the game changers in LP. Similar to Jaws, my assessment
is limited to my own personal history starting in, say, the
mid-eightiessince we have no coaches tape; but wouldnt
that be cool if we did?
The book
The Games that
Changed the Game:
The Evolution of the NFL
in Seven Sundays
got me to thinking
about what have
been the game
changers in LP.
Electronic Article Surveillance. The department store
chain I worked for had no EAS, nor did our competitors
in the Northeast. When EAS was rolled out, there was
a reduction in juniors and young mens. The impulsive,
taking-it-for-me thief was shut down. Grab and runs had to
take a few extra seconds to figure out who would chase and
how close they were. EAS stopped some theft, and slowed
others down.
50
JANUARY FEBRUARY 2011
by Mike Marquis, CFI
Marquis is currently an assistant vice president
of loss prevention with the TJX Companies.
His more than twenty-four years of LP experience
includes senior leadership positions with Limited
Brands and Urban Outfitters. Marquis invites
your comments at mike_marquis@tjx.com.
The opinions and commentary expressed by
Marquis do not necessarily represent the
TJX Companies or any of its divisions.
Exception-Based Reporting. Prior to this technology,
there were pages and pages of green bar reports to go
through. [Hey, whats green bar?] Oh, sorry, that was
printer paper that had half-inch stripes of white background
followed by a half inch of light green background. It made
it easier to follow lines across the length of the paper.
Exception-based reporting used the power of computing
to highlight the concern without having to flip pages and
wear out highlighters. I still remember the first vendor
demonstration I sat through. There were four or five
investigators in the room looking at live dataand writing
furiously about their new found thieves.
Color CCTV. With color, no longer did you have to
make an educated guess on whether that was money or
something else. Was that blouse green, red, or blue? No
longer an issue. Taking guessing out of our world is a good
thing.
Digital Video Recorders. Not having to worry about
recycling video tapes, the age of the tape, or whether a
manager will remember to turn on the recorder is all good.
But being able to save time on tape review is the real winner.
Why scan through dead time, or if your exception-based
reporting program is compatible, why not just look at the
exceptions instead of everything?
Networking. This is a very general term for conferences,
blogs, message boards, magazines, and email groups. The
ability to share data, concerns, or ideas has increased the
mental bandwidth of our industry. The shared positions
have improved our ability to change law. On a local level
there are police departments that provide near live-time
updates on large theft incidents. All of this makes us a better
resource.
Not making my list are merchant protection statutes,
fiber optics, awareness programs, ink tags, RFID, and GPS
devices. I should also say that I believe general technology,
including voicemail, cell phones, email, and mobile
computing, all made a huge impact on what we do. But these
are too general for this discussion.
I should point out that in Jaworskis book, offense was
the first change, followed by defense, offense, offense,
defense, defense, and defense. Thats similar to how we
operate if we consider the loss drivers to be playing offense.
Next issue Ill look at the offensive game changers. Different
thoughts? Id love to hear them.
| LPPORTAL.COM
201
20
Loss Prevention
Resource
Guide
 Page Category Detex Corporation
2 Access Control 302 Detex, New Braunfels, TX 78130
3 Alarm Response TELEPHONE: 800-729-3839 FAX: 800-653-3839
4 Alarms CONTACT: Ken Kuehler
4 Auditing EMAIL: kk@detex.com
5 Case Management WEB SITE: www.detex.com
5 Cash Handling
6 Check/Credit Card Fraud
6 Civil Recovery
6 Consulting
7 EAS
8 Education/Certication
9 Emergency Services
9 Employment/Recruiting
10 Exception Reporting
10 Guards/Protective Services For more than a century, Detex has earned the trust of millions of
11 Hotline/Data Gathering Services property owners to secure and protect their people and property.
11 Inventory From our newest innovations in life safety and security door
12 Investigations hardware, integrated door security systems, and guard tour
12 Logistics Security verication technologies to our original Watchmans clocks, Detex,
13 Other a USA company, designs, manufactures, markets, and ships our
13 Personnel Outsourcing products from New Braunfels, Texas, and is recognized as a best-in-
13 Physical Security class life safety, security, and security assurance solutions provider
14 Pre-employment Screening worldwide. Call us today to discuss delayed egress, multipoint locks,
14 Product Protection or one of our many other products that help control shrink.
15 Refund/Returns Management
15 RFID
16 Safety Direct Source
16 Training/Awareness 8176 Mallory Ct, Chanhassen, MN 55317
17 Video Monitoring TELEPHONE: 952-934-8000 FAX: 952-934-8030
CONTACT: Brad Fick
Access Control EMAIL: sales@directsource.com
WEB SITE: www.directsource.com
Atlanticom Systems Direct Source is a nationwide technology solutions provider for
2140 Highway 88, Brick, NJ 08724 tier-one retail, warehouses, and distribution centers. Specializing
TELEPHONE: 888-845-CCTV in hardware procurement, software development, and deployment
CONTACT: Michael Barlow, President services, the company can work with loss prevention professionals
EMAIL: lpmag@atlanticom.com to perform an analysis of available technologies. Work alongside
WEB SITE: www.atlanticom.com Direct Source to perform an analysis to identify a secure solution that
is cost-efcient, exible, scalable, and easy to integrate with current
systems and future plans. Examples:
Facility access control
Camera placement and installation
Monitors
Encoders and decoders
NVRs, DVRs, and storage arrays
As a proven leader in integrated surveillance and security systems, Video management software
Atlanticom can provide you with the support you need to protect Business analytic software
your assets, reduce your losses, and support your investigations no Related accessory installations
matter what industry you are in. Enterprise Security Technology
solutions, from concept to completion, is our specialty. Integrated
video surveillance, physical access control, and intrusion detection Genetec
systems alongside a professional, dedicated staff, and the result is an 2280 Alfred-Nobel Blvd, Ste 400, Montreal, Quebec H4S 2A4
exceptional security solution experience. Whatever your needs, TELEPHONE: 514-332-4000 FAX: 514-332-1692
Atlanticom is your single-source solution for equipment supply, EMAIL: info@genetec.com
installation, and service for a variety of security technologies...with WEB SITE: www.genetec.com
exceptional service programs to meet your critical needs today and
tomorrow. Genetec is a pioneer in the physical security and public safety
industry and a provider of world-class IP license plate recognition
(LPR), video surveillance, and access control solutions. With Genetec
Bass Security solutions retail organizations can create enterprise-wide video
26701 Richmond Rd, Cleveland, OH 44146 management systems over existing IT networks and integration
TELEPHONE: 888-774-3400 FAX: 888-774-3500 of POS transaction data for exception reporting. Loss prevention
CONTACT: Joe Mignone departments can also remotely or locally monitor and manage
EMAIL: sales@basssecurity.com real-time alarms from the stores EAS, intrusion, or access control
WEB SITE: www.bass-security.com systems all from one easy-to-use interface. For more information,
Bass Security has been focused on providing turnkey solutions for visit genetec.com.
retailers nationwide for over 34 years. With a customer base of over
100,000 retailers in the United States alone, we are experts at solving
problems for the industry. Our offerings include: InstaKey Security Systems
CCTV solutions 7456 W. 5th Ave, Lakewood, CO 80226
Alarm systems TELEPHONE: 303-761-9999 FAX: 303-761-6359
Access control CONTACT: Cita Doyle
EAS EMAIL: cdoyle@instakey.com
Locksmith services WEB SITE: www.instakey.com
Safes
Web-based reporting and alarm monitoring
Customization and installation of door locks and loss prevention
hardware doors and frames
Facility-wide key control and standardized lock systems
Assistance in construction planning for new facilities or upgrading
your current system

2
2011 LOSS PREVENTION RESOURCE GUIDE
We are committed to making key management simple by saving
you time, money, and improving your overall security. When an
immediate lock change is required, this system eliminates necessary
locksmith expenses by utilizing lock cylinders that can be rekeyed
by onsite personnel up to nine times without removing cores or
lock hardware. Our system ends the need to rekey when keys are
returned by managing restricted serialized keys, and improves key-
holder accountability with web-based key control providing audit/
exception reporting that maintains program compliance.
Kenstan Lock Company
101 Commercial St, Plainview, NY 11803
TELEPHONE: 516-576-9090 FAX: 516-576-0100
CONTACT: Oscar Bosch
EMAIL: obosch@kenstan.com
WEB SITE: www.kenstan.com
Kenstan Lock Company manufacturers a full line of high-quality
showcase and cabinet locks for commercial, retail, and industrial use.
With our commitment to total service, we can assist you with security
layouts, keying plans, and customized products to meet your specic
security demands.
Niscayah
30 Commerce Way, Woburn, MA 01801
TELEPHONE: 800-582-0113 FAX: 617-568-5130
CONTACT: Paul Baratta
EMAIL: paul.baratta@niscayah.us
WEB SITE: www.niscayah.us
Niscayah builds partnerships with customers to design and deliver
dynamic, innovative security solutions based on a retailers specic
business requirements. Our Retail Solutions can be customized or
standardized across regional, national, and international platforms.
Solutions include a full array of our interactive iMPACT SOLUTIONS
Suite, monitoring services, customer-care support services, as well
as a total systems maintenance program.
Security Door Controls
801 Avenida Acaso, Camarillo, CA 93012
TELEPHONE: 800-413-8783 FAX: 805-494-8861
CONTACT: Sarah Geringer
EMAIL: service@sdcsecurity.com
WEB SITE: www.sdcsecurity.com
The SDC Exit Check 1511S deters theft and unauthorized egress.
Features include verbal warning that security has been alerted, digital
countdown display indicating release time, egress conrmation or
door was not opened, status outputs, and control inputs. Additional
congurations: S6000DE delayed-egress exit devices; 101-DE Series
wall-mount delayed-egress controller for magnetic locks with
assignable keypad reset, bypass, and access control. Additional SDC
products include Standalone and PC-Managed Access Control
Systems, Exit Alarms, Magnetic Locks, Electric Strikes, Mechanical
and Electried Cylindrical and Mortise Locksets, Mechanical and
Electric Latch Retraction Exit Devices, Standalone Lockets, Battery
Back-up Power Supplies, and Mantraps.
2011 LOSS PREVENTION RESOURCE GUIDE
Alarm Response
Detex Corporation
302 Detex, New Braunfels, TX 78130
TELEPHONE: 800-729-3839 FAX: 800-653-3839
CONTACT: Ken Kuehler
EMAIL: kk@detex.com
WEB SITE: www.detex.com
For more than a century, Detex has earned the trust of millions
of property owners to secure and protect their people and
property. From our newest innovations in life safety and security
door hardware, integrated door security systems and guard tour
verication technologies to our original Watchmans clocks, Detex,
a USA company, designs, manufactures, markets, and ships our
products from New Braunfels, Texas, and is recognized as a best-in-
class life safety, security, and security assurance solutions provider
worldwide. Call us today to discuss delayed egress, multipoint locks,
or one of our many other products that help control shrink.
Niscayah
30 Commerce Way, Woburn, MA 01801
TELEPHONE: 800-582-0113 FAX: 617-568-5130
CONTACT: Paul Baratta
EMAIL: paul.baratta@niscayah.us
WEB SITE: www.niscayah.us
Niscayah builds partnerships with customers to design and deliver
dynamic, innovative security solutions based on a retailers specic
business requirements. Our Retail Solutions can be customized or
standardized across regional, national, and international platforms.
Solutions include a full array of our interactive iMPACT SOLUTIONS
Suite, monitoring services, customer-care support services, as well
as a total systems maintenance program.
United Security Protective Services, LLC
159 N. Main St, Mullica Hill, NJ 08062
TELEPHONE: 800-978-6063 FAX: 856-456-7108
CONTACT: Kevin Cleary
EMAIL: info@unitedguards.com
WEB SITE: www.unitedguards.com
United Security offers onsite verication for alarm response in
addition to our comprehensive suite of security and loss prevention
solutions. Through our network of approved vendors in the U.S.,
Canada, and Puerto Rico, United Security will dispatch personnel
scrutinized to meet training, insurance, and licensing standards to
any alarm activation, avoiding the risk of sending an employee in
case of a criminal act. Additionally, United Security completes a site
survey preventing costly police presence for false alarms. United
Securitys Alarm Response program protects your companys
assets and the safety of employees, while providing a cost-effective
alternative to municipal nes.
3
 Alarms
Ackerman Security
7585-C Ponce de Leon Ave, Atlanta, GA 30340
TELEPHONE: 770-798-0672 FAX: 888-439-2559
CONTACT: Marc Hoffmann
EMAIL: marc.hoffmann@ackermansecurity.com
WEB SITE: www.ackermancommercial.com
1-866-343-1234
www.ackermansecurity.com
With national monitoring programs starting at $18.95 per month,
Ackerman Security Commercial Solutions Group offers a complete
line of electronic security products for the retail industry, including
intrusion-detection systems, re alarm systems, video surveillance,
and access control. With forty-two years of experience, we are
a company dedicated to providing the highest level of customer
service in the industry. Our team of sales consultants, design
specialists, and project management staff, engineer and design
systems that increase operational efciencies as well as minimize
losses.
Carttronics LLC
12310 World Trade Dr., Ste 108, San Diego, CA 92128
TELEPHONE: 858-312-5711 FAX: 858-618-2702
CONTACT: Barry Gallace
EMAIL: BarryG@carttronics.net
WEB SITE: www.carttronics.com
Shoplifting, ORC, and dishonest and inattentive employees are
responsible for 78.0 percent of retail shrink according to the 2009
Global Retail Theft Barometer. Carttronics active RF-based solutions
attack these causes of shrink in real time to stop loss-producing
events now, resulting in reduced shrink and increased protability
beginning day one. CarttronicsBOBS, POPS, BASKETTRAK,
and CAPS are supported by StorePort, the companys web-based
monitoring and management portal that also serves to deliver
valuable business intelligence to our retailer partners to help focus
limited resources on high-priority opportunities.
Detex Corporation
302 Detex, New Braunfels, TX 78130
TELEPHONE: 800-729-3839 FAX: 800-653-3839
CONTACT: Ken Kuehler
EMAIL: kk@detex.com
WEB SITE: www.detex.com
For more than a century, Detex has earned the trust of millions of
property owners to secure and protect their people and property.
From our newest innovations in life safety and security door
hardware, integrated door security systems, and guard-tour
verication technologies to our original Watchmans clocks, Detex,
a USA company, designs, manufactures, markets, and ships our
products from New Braunfels, Texas, and is recognized as a best-in-
class life safety, security, and security assurance solutions provider
worldwide. Call us today to discuss delayed egress, multipoint locks,
or one of our many other products that help control shrink.
4
2011 LOSS PREVENTION RESOURCE GUIDE
Auditing
Jack L. Hayes International, Inc.
27520 Water Ash Dr., Ste 100, Wesley Chapel, FL 33544
TELEPHONE: 813-991-5628 FAX: 813-991-5682
CONTACT: Mark R. Doyle
EMAIL: mrd@hayesinternational.com
WEB SITE: www.hayesinternational.com
Hayes International is internationally recognized as the foremost
inventory shrinkage control consulting rm in the world. For over
30 years, we have assisted retail, distribution, and manufacturing
companies become more protable through effective inventory
shrinkage control. We have developed a reputation within the retail
area that is second to none. Hayes consultants continuously travel
throughout North America conducting third-party loss prevention
and safety compliance audits for our clients, while providing practical
solutions for unnecessary loss exposures. All Hayes consultants
came up in the retail industry and have twenty-plus years of LP
experience. Contact us today and experience the difference.
Loss Prevention Associates, Inc.
9550 Warner Ave, Ste 250, Fountain Valley, CA 92708
TELEPHONE: 888-688-2405 FAX: 888-846-4140
CONTACT: Bradley Kelsheimer
EMAIL: BKelsheimer@LPAssociates.com
WEB SITE: www.LPAssociates.com
Loss Prevention Associates is a nationwide leader in security
consulting, investigations, and business risk services. We specialize
in business investigation solutions that will reduce your losses
or liability. When our clients need prompt, continued access to a
variety of detailed, objective, and often condential information, we
can provide them with a decisive advantage in the business world.
Helping to safeguard the integrity of your business, our extensive,
nationwide investigative capabilities can provide your organization
with sensitive data that might otherwise be difcult to obtain.
LP Innovations, Inc.
37 Birch St, Milford, MA 01757
TELEPHONE: 877-574-6682 FAX: 508-449-3965
CONTACT: David Johnston
EMAIL: solutions@lpinnovations.com
WEB SITE: www.lpinnovations.com
LP Innovations (LPI) is a leader in providing retailers with nationwide
loss prevention solutions focused on earnings improvement. Since
1998 LPI has partnered with retailers of all segments and sizes,
demonstrating proven results that dramatically reduce expenses,
improve shrink, and increase protability. Our trusted solutions
are used today by many leading retailers either as a complete loss
prevention function or a supporting resource to an existing LP
department. Our wide range of services include best practice and
specialized auditing, exception-reporting analysis, investigative
resources, training and awareness programs, mystery and integrity
shops, and much more.
LP Software, Inc.
7000 W. 111th St, Ste 305, Worth, IL 60482
TELEPHONE: 708-361-4310 FAX: 708-876-5940
CONTACT: Michelle Michael
EMAIL: mmichael@lpguys.com
WEB SITE: www.LPguys.com
LP Software, Inc. is a leading supplier of incident management and
auditing software solutions. Our powerful reporting tool allows
you to analyze data at the click of a mouse. We strive to streamline
your companys loss prevention, operations, employee relations,
and risk management departments. Our product suite offers a
comprehensive, cost-effective, and highly customizable solution
to help protect your companys bottom line. We are now offering
telephone and web hotline services to provide organizations a
complete solution to gather information on all of your organizations LP Software, Inc.
incidents. Visit us at www.LPguys.com or call us today to learn more 7000 W. 111th St, Ste 305, Worth, IL 60482
about our suite of services. TELEPHONE: 708-361-4310 FAX: 708-876-5940
CONTACT: Michelle Michael
EMAIL: mmichael@lpguys.com
Protect WEB SITE: www.LPguys.com
1601 Trapelo Rd, Ste 286, Waltham, MA 02451
TELEPHONE: 781-290-0009 FAX: 781-290-0076
CONTACT: Lisa Strunin
EMAIL: lisa@protect.com
WEB SITE: www.protect.com

Protect offers a comprehensive suite of software solutions that

targets shrink, waste, and margin loss for increased retailers prot
through loss prevention, fraud detection, and compliance assurance.
The solution shifts your loss prevention process into a prot-
LP Software, Inc. is a leading supplier of incident management and
protection process, turning knowledge into actions by employing
auditing software solutions. Our powerful reporting tool allows
both predictive analytics and pattern-recognition algorithms to
you to analyze data at the click of a mouse. We strive to streamline
pinpoint risk areas and entities, generate actionable alerts, and
your companys loss prevention, operations, employee relations,
prescribe corrective actions. Protect has been consistently
and risk management departments. Our product suite offers a
delivering a 5 8 percent prot increase in less than 12 months at
comprehensive, cost-effective, and highly customizable solution
major supermarket, convenience store, department store, specialty,
to help protect your companys bottom line. We are now offering
and fashion chains across Europe, Asia, South Africa, and North
telephone and web hotline services to provide organizations a
America.
complete solution to gather information on all of your organizations
incidents. Visit us at www.LPguys.com or call us today to learn more
Case Management about our suite of services.

Enabl-u Technologies Cash Handling

One Fairchild Ct, Ste 210, Plainview, NY 11590
TELEPHONE: 877-343-7863 FAX: 516-870-0520
CONTACT: Kevin McMenimen
Corporate Safe Specialists
14800 S. McKinley Ave, Posen, IL 60469
EMAIL: Kevin.McMenimen@enabl-u.com
TELEPHONE: 800-342-3033 FAX: 708-371-3326
WEB SITE: www.enabl-u.com
CONTACT: Rosemary Leonard
EMAIL: leonarr@corporatesafe.com
WEB SITE: www.corporatesafe.com

Enabl-u Technologies, a division of ISO Crime Analytics, Inc.,

provides advanced data management solutions that offer the
unique advantage of increasing your ability to efciently manage
tasks, streamline communication, issue alerts, generate in-depth
reports, perform investigative and comprehensive link analysis,
Founded in 1988, CSS is an industry leader providing innovative
monitor training, track assets, score audits, and much more. Our
security solutions to retailers and restaurants globally. CSS safes,
R&D investment has resulted in cutting-edge enhancements to our
smart safes (ACCS), and kiosks feature electronic or biometric locks
APIS system, as well as creating advanced systems applicable to all
and can be congured to provide closed-loop cash management
areas of business operations. Our industry-leading software systems
processes to improve staff productivity and maximize cash ow
generate results in data management, emergency preparedness,
while minimizing risk of armed robbery, burglary, and internal theft.
HR modules for pre-employment tracking, and allegation intake and
CSS offers live 24/7/365 technical phone support and has a U.S.
investigation.
service network that can provide on-site service within four hours.
Learn more about CSS and its products at www.corporatesafe.com.
Global Compliance
13950 Ballantyne Corporate Place, Charlotte, NC 28277
TELEPHONE: 800-528-5745 FAX: 704-552-5820
Dunbar Armored, Inc.
50 Schilling Rd, Hunt Valley, MD 21031
CONTACT: Michelle Midkiff
TELEPHONE: 800-888-2129
EMAIL: michelle.midkiff@globalcompliance.com
CONTACT: Ed Walsh
WEB SITE: www.globalcompliance.com
EMAIL: sales@dunbararmored.com
WEB SITE: www.dunbararmored.com
Global Compliance is a leading global provider of comprehensive
ethics and compliance solutions that can help retailers build a
culture of integrity, reduce risk, and minimize loss. We serve over
4,000 clientsincluding over 100 retailersand their 25-million-
plus employees in over 200 countries and territories. Our integrated
suite of ethics and compliance solutions, including employee hotline
services, training and education, expert advisory services, and
performance and benchmarking solutions suit every retail culture,
Dunbars comprehensive cash management solutions provide for
from specialty retailers to department stores to big-box retailers. Visit
the safeguarding of valuables by delivering innovative security
us at www.globalcompliance.com.
services. Backed by our nationwide armored logistics network, we
provide integrated loss prevention and cash management services.
Our comprehensive solutions work in unison to simplify your cash
handling processes, improve awareness of cash ow, and expedite
funds availability, all while adding an increased layer of security
and protection to your employees, customers, and overall business
operation. DunbarRevolutionizing Cash Logistics

5
2011 LOSS PREVENTION RESOURCE GUIDE
 Sure N Fast Counterfeit Detector
7900 N. Radcliffe St, Bldg 101A, Bristol, PA 19007
TELEPHONE: 215-547-7110 FAX: 215-547-0842
CONTACT: Norm Siegfried
EMAIL: info@daboink.com
WEB SITE: www.SureNFast.com
Sure N Fast detects counterfeit inks on washed or bleached treasury
paper bills. The Sure N Fast Counterfeit Detector is good for testing
over 1,000 bills with the large bottle and 200 with the pen size. Sure
N Fast Counterfeit Detector is economical and easy to use. The
applicator will not dry out even if you lose the cover. It is non-toxic
and effective on most all counterfeit bills currently in circulation. The
Sure N Fast Counterfeit Detector is highly accurate and substantially
more effective than counterfeit detector pens.
Wilson Safe Company
3031 Island Ave, Box-5310, Philadelphia, PA 19142
TELEPHONE: 215-492-7100 FAX: 215-492-7104
CONTACT: Bob Kassoff
EMAIL: RKassoff@Wilsonsafe.com
WEB SITE: www.wilsonsafe.com
Wilson Safe Company is both a manufacturer and distributor of
mechanical safes as well as electronic cash-handling equipment.
We have been servicing the nation for over 100 years. We provide a
team of sales consultants, 24/7 service, and safe move capabilities
anywhere in the U.S. and beyond.
Check/Credit Card Fraud
Gulfcoast Software Solutions
912 Drew St, Clearwater, FL 33755
TELEPHONE: 727-441-2131 FAX: 813-436-5256
CONTACT: Tim Lindblom
EMAIL: sales@gulfcoastsoftware.com
WEB SITE: www.gulfcoastsoftware.com
Gulfcoast Software Solutions video and data recorders feature best-
in-class video compression, multiple-device mining, and a broad
range of real-time, event-driven, local and enterprise tools. With our
exception-based tools and alerts, store managers and LP executives
complete their routines in just a few minutes each morning,
addressing issues in hours, not days or weeks.
Civil Recovery
Palmer, Reier and Associates P.A.
1900 Summit Tower Blvd, Ste 820, Orlando, FL 32810
TELEPHONE: 866-875-6565 FAX: 407-875-0739
CONTACT: Jeff Welch
EMAIL: info@civilrecoverylaw.com
WEB SITE: www.civilrecoverylaw.com
Representing many of the nations largest retailers for over seventeen
years, Palmer, Reier and Associates continues to expand its client
base in recovery for internal and external theft claims. The rms
approach helps retailers recoup dollars lost from shrink and
minimize the costs associated with theft. Our approach follows
the law, but also utilizes the best practices and technology of the
collection industry. As your civil recovery, restitution hybrid, and
returned-checks recovery provider, Palmer, Reier and Associates
strives to deliver professionalism and results that exceed our
clients expectations. For more information please call us toll free
at 866-875-6565.
6
2011 LOSS PREVENTION RESOURCE GUIDE
Consulting
Contact, Inc.
700 Matthews-Mint Hill Rd, Ste C, Matthews, NC 28105
TELEPHONE: 770-335-4891 Fax: 704-365-1026
CONTACT: Amber Virgillo
EMAIL: amberv@lpportal.com
WEB SITE: www.contactinc.com
Contact, Inc. is a boutique consulting, communication, training, and
awareness company specializing in loss prevention. The Contact
approach includes:
Analyzing systems, operations, and people strategies,
Implementing materials to excite and inform associates, and
Measuring results using proven tracking systems.
Based in Charlotte, NC, Contact is uniquely attuned to improving
operating results for retail organizations by providing loss prevention
expertise and services designed to lower shrinkage, expense,
and loss. Contacts extensive experience in loss prevention, risk
management, operations, and safety enables us to provide the
highest quality program with little client effort.
Jack L. Hayes International, Inc.
27520 Water Ash Dr., Ste 100, Wesley Chapel, FL 33544
TELEPHONE: 813-991-5628 FAX: 813-991-5682
CONTACT: Mark R. Doyle
EMAIL: mrd@hayesinternational.com
WEB SITE: www.hayesinternational.com
Hayes International is internationally recognized as the foremost
inventory shrinkage control consulting rm in the world. For over
30 years, we have assisted retail, distribution, and manufacturing
companies become more protable through effective inventory
shrinkage control. We have developed a reputation within the retail
area that is second to none. Hayes consultants continuously travel
throughout North America conducting third-party loss prevention
and safety compliance audits for our clients, while providing practical
solutions for unnecessary loss exposures. All Hayes consultants
came up in the retail industry and have twenty-plus years of LP
experience. Contact us today and experience the difference.
LP Innovations, Inc.
37 Birch St, Milford, MA 01757
TELEPHONE: 877-574-6682 FAX: 508-449-3965
CONTACT: David Johnston
EMAIL: solutions@lpinnovations.com
WEB SITE: www.lpinnovations.com
LP Innovations (LPI) is a leader in providing retailers with nationwide
loss prevention solutions focused on earnings improvement. Since 1998
LPI has partnered with retailers of all segments and sizes, demonstrating
proven results that dramatically reduce expenses, improve shrink, and
increase protability. Our trusted solutions are used today by many
leading retailers either as a complete loss prevention function or a
supporting resource to an existing LP department. Our wide range
of services include best practice and specialized auditing, exception-
reporting analysis, investigative resources, training and awareness
programs, mystery and integrity shops, and much more.
PCG Solutions, Inc.
4101 Tates Creek Ctr Dr., Ste 150, Lexington, KY 40517
TELEPHONE: 888-318-1750
CONTACT: Walter Palmer
EMAIL: wpalmer@pcgsolutions.com
WEB SITE : www.PCGsolutions.com
PCG Solutions is recognized as a leading consulting rm in the retail
loss prevention and asset protection market. We provide outside
expertise, objective insights, and strategic-level consulting to assist
your organization in designing an approach that will produce the
results you desire. Whether you are looking for benchmark data on
industry practices, strategic maps to guide your organizations
efforts, exploring international expansion, or want to improve the
capabilities of your staff, contact us to nd out why leading retail
organizations work with PCG and how they nd value in our services.
The Shulman Center for
Compulsive Theft & Spending
P.O. Box 250008, Franklin, MI 48025
TELEPHONE: 248-358-8508 FAX: 248-358-8508
CONTACT: Terrence Daryl Shulman, JD, LMSW, ACSW, CAAC, CPC
EMAIL: terrenceshulman@theshulmancenter.com
WEB SITE: www.theshulmancenter.com
Terrence Shulman has been a leader in theft prevention, education,
and treatment since 1992. An attorney, therapist, and consultant,
Shulman has authored several books, including
Something for Nothing: Shoplifting Addiction and Recovery,
Biting the Hand That Feeds: The Employee Theft Epidemic, and
Bought Out and $pent! Recovery from Compulsive $hopping and
$pending.
He also founded C.A.S.A. (Cleptomaniacs and Shoplifters
Anonymous). Shulman has appeared on over 100 TV shows and has
been quoted in over 100 articles. He has organized two international
conferences and presented at many others.
EAS
ADT
One Town Center Dr., Boca Raton, FL 33486
TELEPHONE: 561-981-4275
CONTACT: Lee Pernice
EMAIL: lpernice@adt.com
WEB SITE: www.adtbusiness.com/retail
ADT Worldwide is a leading supplier of electronic security for the
retail industry, providing retailers with business intelligence tools to
improve operations and protability. The company offers a variety
of tools, including everything from advanced anti-theft systems,
such as electronic article surveillance (EAS), to sophisticated
integrated systems with point-of-sale and data analytic features.
Visit www.adt.com for more information.
Bass Security
26701 Richmond Rd, Cleveland, OH 44146
TELEPHONE: 888-774-3400 FAX: 888-774-3500
CONTACT: Joe Mignone
EMAIL: sales@basssecurity.com
WEB SITE: www.bass-security.com
Bass Security has been focused on providing turnkey solutions
for retailers nationwide for over 34 years. With a customer base of
over 100,000 retailers in the U.S. alone, we are experts at solving
problems for the industry. Our offerings include:
CCTV solutions
Alarm systems
Access control
EAS
Locksmith services
Safes
Web-based reporting and alarm monitoring
Customization and installation of door locks and loss prevention
hardware doors and frames
Facility-wide key control and standardized lock systems
Assistance in construction planning for new facilities or upgrading
your current system
2011 LOSS PREVENTION RESOURCE GUIDE
Best Security Industries
755 NW 17th Ave, Delray Beach, FL 33445
TELEPHONE: 561-900-2744 FAX: 561-900-2747
CONTACT: Eric Brotherhood
EMAIL: ebrotherhood@bsi-eas.com
WEB SITE: www.bsi-eas.com
We stock and immediately ship all forms of EAS loss prevention
tags, labels, detachers, deactivators, and systems. Our own BSI RF
system is unparalleled in ease of installation and performance. We
buy and sell all Checkpoint and Sensormatic systems and stock CCTV
solutions for public-view monitoring and digital recording. Business
radios, counterfeit currency detection, and covert video investigation
kits are now available as well. Our customer service and reliable
shipping are second to none.
Catalyst Tags, Inc.
9180 Boggy Creek Rd, Ste 5, Orlando, FL 32824
TELEPHONE: 407-440-2867 FAX: 407-641-8847
CONTACT: Larry Ford
EMAIL: lf@catalyst-direct.com
WEB SITE: www.catalyst-direct.co.uk/catalyst_us/
Catalyst Tags, Inc. is your complete provider of EAS security
solutions. We have been a leading provider of EAS solutions to
retailers around the world for over seven years. Our offering includes
complete EAS systems to t any need, and a complete selection of
RF and AM tag solutions, including our innovative Bottlelox. Our
Catalyst exclusive CSTR (Catalyst Source Tag Recycling) program is
now in use at major retailers around the world, providing signicant
cost savings. We are ready to provide value to your organization
through our wide product offering, competitive pricing, and prompt
stock delivery.
Checkpoint Systems, Inc.
101 Wolf Dr., Thorofare, NJ 08086
TELEPHONE: 800-257-5540
EMAIL: marketingleads@checkpt.com
WEB SITE: www.CheckpointSystems.com
Checkpoint Systems is a global leader in shrink management,
merchandise visibility, and apparel-labeling solutions. Checkpoint
partners with retailers and their suppliers to reduce shrink, increase
shelf availability, ensure labeling consistency, and achieve operational
excellence. Checkpoints solutions enable retailers to enhance the
shopping experience for consumers and grow their businesses
protably.
7
 Retailers Advantage, Inc.
2255B Queen St E, Unit 150, Toronto, ON M4E 1G3
TELEPHONE: 416-691-4730 FAX: 416-691-7725
CONTACT: Sheila Barry
EMAIL: shelia@retailersadvantage.com
WEB SITE: www.retailersadvantage.com
Retailers are reporting a 40 to 60 percent reduction in shrink by using
our a3tag compared to traditional EAS tags. The nancial savings
are being proven mathematically. Our Reusable Intelligent a3tag is
the pathway to developing a complete management tool to control
internal theft, inventory control, distribution, marketing, and more.
Our new a3tag is fully compatible with your existing EAS systems.
For more information please call Sheila Barry at 416-691-4730.
WG Security Products Inc.
3031 Tisch Way, Ste 602, San Jose, CA 95128
TELEPHONE: 408-241-8000
CONTACT: Alisyn Gularte
EMAIL: agularte@wgspi.com
WEB SITE: www.wgspi.com
Headquartered in the heart of Silicon Valley, WG Security Products
Inc. has established itself as a leading designer and developer of
loss prevention solutions with products ranging from electronic
article surveillance (EAS) systems and tags to our intelligent asset
protection Wave product line. The companys growth is reective
of our ability to hear the voice of our customers and translate their
needs into revolutionary security products that deliver value to
our customers.
Education/Certication
Center for Interviewer
Standards & Assessment, Ltd
4932 Main St, Downers Grove, IL 60515
TELEPHONE: 866-616-5800 FAX: 630-852-7081
CONTACT: Wayne Hoover
EMAIL: whoover@w-z.com
WEB SITE: www.certiedinterviewer.com
Certied Forensic Interviewer (CFI), an internationally recognized
professional designation for the eld of interview and interrogation,
is focused on advancing professionalism and establishing recognized
standards of excellence. It is more important now than ever to be
sure the skills an interviewer uses are as up-to-date and legally sound
as possible. To achieve this, the CFI designation has created a global
standard for an objective set of standards to evaluate, measure, and
certify the skill level of professional interviewers.
8
2011 LOSS PREVENTION RESOURCE GUIDE
Food Marketing Institute
2345 Crystal Dr., Arlington, VA 22202
TELEPHONE: 202-452-8444 FAX: 202-220-0878
CONTACT: Amanda Bond-Thorley
EMAIL: abondthorley@fmi.org
WEB SITE: www.fmi.org
The Food Marketing Institute (FMI) provides a wide range of
resources for asset protection professionals in the food retail
industry.
Asset Protection Conference, March 6 9, 2011, Orlando,
Florida (incorporating FMIs previous separate loss prevention
and risk, insurance, and safety management conferences)
Federal and state lobbying on key issues, including organized
retail crime
Cutting-edge research on shrink trends
Thought leadership on industry issues
The Loss Prevention Foundation
700 Matthews-Mint Hill Rd, Ste C, Matthews, NC 28105
TELEPHONE: 704-837-2521 FAX: 303-761-6359
CONTACT: Gene Smith
EMAIL: gene.smith@losspreventionfoundation.org
WEB SITE: www.losspreventionfoundation.org
Our mission is to advance the loss prevention profession by providing
relevant, convenient, and challenging educational resources. We
support this mission through a variety of ever-expanding initiatives,
including two certication programs (LPQ and LPC), on-line educational
resources, a career-oriented membership program, student scholarships,
and a college and university program. Our certication programs are
designed to give individuals the opportunity to gain valuable knowledge
about retail, business, leadership, and loss prevention. A unique and
powerful networking engine as the industrys rst and only professional
membership program, the Foundation provides LP professionals of all
levels the resources to excel in their careers.
Northern Michigan University
1401 Presque Isle Ave, Marquette, MI 49855
TELEPHONE: 906-227-2660 FAX: 906-227-1754
CONTACT: Prof. Bob Hanson
EMAIL: bhanson@nmu.edu
WEB SITE: www.nmu.edu/LP
Dont let that next promotion pass you by because you need a
college degree. Our online Bachelor of Science degree in loss
prevention management provides skills for the real world and access
to a network of colleagues. We are an accredited institution that does
not charge out-of-state tuition for web courses. This program was
created with LP professionals from highly respected companies. We
have a generous transfer policy and will work with you to maximize
your potential. Check our website or call for information. This degree
is relevant, online, and respected.
Wicklander-Zulawski & Associates, Inc.
4932 Main St, Downers Grove, IL 60515
TELEPHONE: 800-222-7789 FAX: 630-852-7081
CONTACT: Shane Sturman
EMAIL: ssturman@w-z.com
WEB SITE: www.w-z.com
Wicklander-Zulawski & Associates provide the most up-to-date
training on interviewing techniques. Seminars include:
Interview and Interrogation Techniques
Advanced Workshop on Interview and Interrogation Techniques
Telephone Interviewing
Interviewing Techniques for the Auditor
Pre-employment Interviewing
Webinars include:
Interviewing Techniques for Non-Loss Prevention Personnel
Interviewing for Title 7 Infractions
Certied Forensic Interviewer (CFI) Preparation Course
Online classes at www.wzcampus.com
Emergency Services
Security Resources
1155 Marlkress Rd, Cherry Hill, NJ 08003
TELEPHONE: 877-477-9638 FAX: 856-310-9192
CONTACT: Kristine Vece
EMAIL: kvece@securityresources.biz
WEB SITE: www.securityresources.biz
Whether at one location or at hundreds, with one phone call our
trademarked XpressGuard service provides on-demand security
guard services anywhere in the U.S., Canada, and Puerto Rico in four
hours or less, guaranteed. Our All-Star Team, consisting of over
seven hundred of the top-ranked security providers, responds on-
demand when you need them, all through a single point of contact.
All of our partners are fully licensed and insured with a proven track
record meeting our clients needs. Whether for physical safety or
natural disasters, such as hurricanes, you can rely on us any time in
four hours or less.
United Security Protective Services, LLC
159 N. Main St, Mullica Hill, NJ 08062
TELEPHONE: 800-978-6063 FAX: 856-456-7108
CONTACT: Kevin Cleary
EMAIL: info@unitedguards.com
WEB SITE: www.unitedguards.com
United Security provides emergency response in ve hours or less
guaranteed, anywhere in the U.S., Canada, and Puerto Rico. Alarm
malfunctions, infrastructure failures, criminal mischief, physical
security concerns, employee safety, natural disasters, and any other
2011 LOSS PREVENTION RESOURCE GUIDE
type of emergency that occurs, our proprietary network of afliates
are licensed, insured, and available to meet your needs. Client
relation specialists are available 24 hours a day, 7 days a week, 365
days a year. Realize the peace of mind and ease of utilizing a full-
service security personnel and loss prevention specialist by calling
United Security today.
Employment/Recruiting
Jennings Executive Recruiting
4800 SW Meadows Rd, Ste 300, Lake Oswego, OR 97035
TELEPHONE: 503-534-3604
CONTACT: Denise Jennings
EMAIL: denise@jenningsrecruiting.com
WEB SITE: www.jenningsrecruiting.com
Jennings Executive Recruiting executive search rm focuses on retail
loss prevention throughout North America. Our specialty is focused
on providing superior customer service to both client companies
and candidates. Unlike many larger rms who try to do many things,
we intend to stay focused on our core offering, which is identifying
and securing talent for our clients. We search for passive candidates
to match the opportunity. We pride ourselves in evaluating talent,
making successful placements, and continual follow up before and
after each search. Our approach is a personalized one. A refreshing
approach in loss prevention recruiting.
LexisNexis
1000 Alderman Dr., Alpharetta, GA 30005
TELEPHONE: 800-590-8535 FAX: 770-752-6062
CONTACT: Joe Metro
EMAIL: joe.metro@lexisnexis.com
WEB SITE: www.lexisnexis.com/screening
LexisNexis brings clarity to your hiring decisions with innovative
screening solutions developed from over thirty years supporting
some of the largest companies worldwide. Our Retail Theft
Contributory Database helps employers quickly identify applicants
with a history of theft and/or fraud before a hiring decision is made.
Participating employers contribute their own cases and use the
database as needed to help make faster hiring decisions. Using the
LexisNexis Retail Theft Contributory Database as the rst step in
your screening process allows you to quickly and cost-effectively
eliminate candidates from the hiring process that dont meet your
standards.
Loss Prevention Recruiters
9748 Andrea Dr., Concord Twp., OH 44060
TELEPHONE: 440-210-1867 FAX: 440-210-1358
CONTACT: Chris OLeary
EMAIL: chriso@lprecruiters.com
WEB SITE: www.lprecruiters.com
Loss Prevention
Recruiters
HELPING YOU MAKE
INFORMED DECISIONS
A leading national retail loss prevention recruiting solutions provider.
Our reputation is based upon providing sound advice and ethical
behavior.
We will provide you with the level of customer service that you
expect.
Hiring the wrong person will result in missed opportunities for
prot improvement.
You will never be viewed as human capital.
Your condentiality will never be compromised.
9
 LPjobs.com MICROS-Retail
7868 Rea Rd, Ste F-302, Charlotte, NC 28277 1800 West Park Dr., Westboro, MA 01581
TELEPHONE: 704-405-1415 FAX: 704-365-1026 TELEPHONE: 888-328-2826 FAX: 508-647-9495
CONTACT: Jim Lee CONTACT: Sales
EMAIL: info@lpjobs.com EMAIL: info@micros-retail.com
WEB SITE: www.lpjobs.com WEB SITE: www.micros-retail.com

XBR Loss Prevention and Store Analytics is an industry-leading,

exception-based loss prevention system developed by MICROS-
Retail. A central application that allows you to quickly mine
transaction data, XBR is the one business tool that can help
you dramatically reduce shrink for immediate savings, greater
productivity, and faster ROIoften in as little as three months.
Focusing on exception-based reporting methods, XBR easily
LPjobs.com is the premier Internet site for recruiting loss prevention identies, tracks, manages, and resolves issues, such as fraudulent
professionals. Thousands of LP professionals from store-level to transactions, productivity concerns, and training or compliance
executives search the LPjobs site monthly looking for opportunities issues. The robust analysis features and multiple report types make it
to advance their careers. With affordable corporate memberships, easier to use than the traditional in-house reporting systems.
LPjobs can provide your organization with a cost-effective method
for targeting your recruiting efforts and avoiding the high costs and
inefciencies of search rms, newspaper advertising, and generic StopLift Checkout Vision Systems
Internet web sites. Go online to see why retailers large and small use 185 Alewife Brook Pkwy, Ste 401, Cambridge, MA 02138
LPjobs.com to recruit quality LP professionals. TELEPHONE: 866-426-2479 FAX: 509-352-6048
CONTACT: Peter Parcellin
EMAIL: info@stoplift.com
Exception Reporting WEB SITE: www.stoplift.com
Gulfcoast Software Solutions
912 Drew St, Clearwater, FL 33755
TELEPHONE: 727-441-2131 FAX: 813-436-5256
CONTACT: Tim Lindblom CHECKOUT VISION SYSTEMS
EMAIL: sales@gulfcoastsoftware.com
WEB SITE: www.gulfcoastsoftware.com StopLifts ScanItAll software is the fastest growing technology in
loss prevention. Thousands of checkouts are right now having their
Gulfcoast Software Solutions video and data recorders feature best- video (from existing overhead cameras) automatically analyzed every
in-class video compression, multiple-device mining, and a broad moment by StopLifts software to detect shrink visually, even when it
range of real-time, event-driven, local and enterprise tools. With our leaves no data-trail, including:
exception-based tools and alerts, store managers and LP executives Sweethearting between cashiers and customers
complete their routines in just a few minutes each morning, Bottom-of-basket (BOB) and middle-of-basket (MOB) loss
addressing issues in hours, not days or weeks. Self-checkout loss
Operational error, refund fraud, void fraud, and others
Major chains are utilizing StopLift to signicantly reduce shrinkage,
InstaKey Security Systems deter future theft, and boost protability. See video of actual detected
7456 W. 5th Ave, Lakewood, CO 80226
incidents at www.stoplift.com. Call or email today to schedule a live
TELEPHONE: 303-761-9999 FAX: 303-761-6359
web demonstration.
CONTACT: Cita Doyle
EMAIL: cdoyle@instakey.com
WEB SITE: www.instakey.com
Guards/Protective Services
Global Elite Group
825 East Gate Blvd, Ste 301, Garden City, NY 11530
TELEPHONE: 516-414-0487 FAX: 516-414-0488
EMAIL: GSASales@globaleliteinc.com
WEB SITE: www.globaleliteinc.com
We are committed to making key management simple by saving
you time, money, and improving your overall security. When an
immediate lock change is required, this system eliminates necessary
locksmith expenses by utilizing lock cylinders that can be rekeyed
by onsite personnel up to nine times without removing cores or
lock hardware. Our system ends the need to rekey when keys are
returned by managing restricted serialized keys, and improves key-
holder accountability with web-based key control providing audit/
exception reporting that maintains program compliance. The Global Elite Group consists of four major service divisions
that can accommodate a wide variety of client needs. We provide
services in eight major domestic locations and multiple international
LP Innovations, Inc. locations. Global Security Associates, the founding division in
37 Birch St, Milford, MA 01757
2002, covers a wide range of assignments from standing guard
TELEPHONE: 877-574-6682 FAX: 508-449-3965
posts to executive protection and special events. Global Aviation
CONTACT: David Johnston
Management provides security in both commercial and general
EMAIL: solutions@lpinnovations.com
aviation. Global Emergency Management covers emergency
WEB SITE: www.lpinnovations.com planning, response, and recovery needs and has deployed teams for
Hurricanes Katrina, Gustav, and Ike. Global Consulting Services offers
LP Innovations (LPI) is a leader in providing retailers with nationwide
a wide range of services from business-continuity planning to threat
loss prevention solutions focused on earnings improvement. Since 1998
assessment and security audits.
LPI has partnered with retailers of all segments and sizes, demonstrating
proven results that dramatically reduce expenses, improve shrink, and
increase protability. Our trusted solutions are used today by many
leading retailers either as a complete loss prevention function or a
supporting resource to an existing LP department. Our wide range
of services include best practice and specialized auditing, exception-
reporting analysis, investigative resources, training and awareness
programs, mystery and integrity shops, and much more.
10
2011 LOSS PREVENTION RESOURCE GUIDE
United Security Protective Services, LLC
159 N. Main St, Mullica Hill, NJ 08062
TELEPHONE: 800-978-6063 FAX: 856-456-7108
CONTACT: Kevin Cleary
EMAIL: info@unitedguards.com
WEB SITE: www.unitedguards.com
United Security Protective Services, LLC, proudly provides security
and loss prevention professionals to suit client needs for temporary
or permanent coverage of any site. United Security works with
a nationwide network of approved providers scrutinized to meet
training, insurance, and licensing standards in all 50 states, Canada,
and Puerto Rico to ensure coverage of your site in ve hours or
less. A representative from United Security is your sole contact for
anything from single-site alarm issues to nationwide remodels. One
call to United Security Protective Services initiates a comprehensive
solution tailored to your loss prevention and store facilities needs.
Hotline/Data Gathering Services
Global Compliance
13950 Ballantyne Corporate Place, Charlotte, NC 28277
TELEPHONE: 800-528-5745 FAX: 704-552-5820
CONTACT: Michelle Midkiff
EMAIL: michelle.midkiff@globalcompliance.com
WEB SITE: www.globalcompliance.com
Global Compliance is a leading global provider of comprehensive
ethics and compliance solutions that can help retailers build a
culture of integrity, reduce risk, and minimize loss. We serve over
4,000 clientsincluding over 100 retailersand their 25-million-
plus employees in over 200 countries and territories. Our integrated
suite of ethics and compliance solutions, including employee hotline
services, training and education, expert advisory services, and
performance and benchmarking solutions suit every retail culture,
from specialty retailers to department stores to big-box retailers. Visit
us at www.globalcompliance.com.
INFORM Applications, Inc.
888 Veterans Memorial Hwy, Hauppauge, NY 11788
TELEPHONE: 631-851-0222 FAX: 631-851-1769
CONTACT: Michael Jank
EMAIL: Michael_jank@ibi.com
WEB SITE: www.informrmis.com
INFORM Applications offers award-winning, web-based software
solutions to support risk management and loss prevention
professionals needs for data collection, consolidation, and reporting.
Our products include a web-based incident reporting system,
incident management/investigation system, and our #1-rated Risk
Management Information System. Our technology is scalable to t
the diverse needs of our client base, which ranges from Fortune 50
to non-prots. Our products enable you to access your risk and
loss prevention data on a 24/7 basis. Visit our web site at
www.informrmis.com
2011 LOSS PREVENTION RESOURCE GUIDE
LP Software, Inc.
7000 W. 111th St, Ste 305, Worth, IL 60482
TELEPHONE: 708-361-4310 FAX: 708-876-5940
CONTACT: Michelle Michael
EMAIL: mmichael@lpguys.com
WEB SITE: www.LPguys.com
LP Software, Inc. is a leading supplier of incident management and
auditing software solutions. Our powerful reporting tool allows you
to analyze data at the click of a mouse. We strive to streamline your
companys loss prevention, operations, employee relations, and risk
management departments. Our product suite offers a
comprehensive, cost-effective, and highly customizable solution to
help protect your companys bottom line. We are now offering
telephone and web hotline services to provide organizations a
complete solution to gather information on all of your organizations
incidents. Visit us at www.LPguys.com or call us today to learn more
about our suite of services.
Inventory
Hart Systems
60 Plant Ave, Hauppauge, NY 11788
TELEPHONE: 800-252-2818 FAX: 631-439-8270
CONTACT: Susan Smith
EMAIL: sales@hartsystems.com
WEB SITE: www.hartsystems.com
Hart Systems is a leading provider of technology-driven, physical
inventory management solutions to the retail industry. Our solutions
enable clients like Best Buy, Whole Foods, TJ Maxx, and others to
conduct highly accurate and cost-effective physical inventories
throughout their retail outlets. Hart delivers leading-edge scanning
devices and integrated client-specic application software that, when
in the hands of a retail clients in-store associates, results in greater
accuracy, more control, and signicant cost savings as compared to
an outsourced inventory service. Harts web-based portal provides
your management team virtual oversight of your physical inventory
while it is occurring.
RGIS
2000 E. Taylor Rd, Auburn Hills, MI 48326
TELEPHONE: 800-551-9130
CONTACT: Dale Huggins
EMAIL: sales@rgis.com
WEB SITE: www.rgis.com
RGIS is a market leader in supply-chain, inventory, insights,
merchandising, and optimization solutions. Our services include,
but are not limited to, inventory, supply-chain, compliance audits,
store mapping, merchandising, resets, stafng solutions, and store
optimization. We deploy employees in more than 40 countries,
offering our customers unsurpassed geographic coverage and
unique tools and processes to ensure accuracy, reliability, and
efciency.
11
 Investigations
Loss Prevention Associates, Inc.
9550 Warner Ave, Ste 250, Fountain Valley, CA 92708
TELEPHONE: 888-688-2405 FAX: 888-846-4140
CONTACT: Bradley Kelsheimer
EMAIL: BKelsheimer@LPAssociates.com
WEB SITE: www.LPAssociates.com
Loss Prevention Associates is a nationwide leader in security
consulting, investigations, and business risk services. We specialize
in business investigation solutions that will reduce your losses
or liability. When our clients need prompt, continued access to a
variety of detailed, objective, and often condential information, we
can provide them with a decisive advantage in the business world.
Helping to safeguard the integrity of your business, our extensive,
nationwide investigative capabilities can provide your organization
with sensitive data that might otherwise be difcult to obtain.
LP Innovations, Inc.
37 Birch St, Milford, MA 01757
TELEPHONE: 877-574-6682 FAX: 508-449-3965
CONTACT: David Johnston
EMAIL: solutions@lpinnovations.com
WEB SITE: www.lpinnovations.com
LP Innovations (LPI) is a leader in providing retailers with nationwide
loss prevention solutions focused on earnings improvement. Since
1998 LPI has partnered with retailers of all segments and sizes,
demonstrating proven results that dramatically reduce expenses,
improve shrink, and increase protability. Our trusted solutions
are used today by many leading retailers either as a complete loss
prevention function or a supporting resource to an existing LP
department. Our wide range of services include best practice and
specialized auditing, exception-reporting analysis, investigative
resources, training and awareness programs, mystery and integrity
shops, and much more.
Logistics Security
CargoNet
545 Washington Blvd, Jersey City, NJ 07310
TELEPHONE: 888-595-2638 FAX: 201-469-2027
CONTACT: Richard Kirk
EMAIL: rkirk@cargonet.com
WEB SITE: www.cargonet.com
CargoNet helps prevent cargo theft and increases recovery rates
through secure and controlled information sharing between theft
victims and their business partners and law enforcement. CargoNet
is centered on a national database and information-sharing system
managed by crime analysts and subject-matter experts. CargoNet
applies an integrated, layered approach that exploits the weakness
of cargo thieves at multiple points and includes integrated databases,
a theft-alert system, task force and investigations support, a
tractor/trailer theft-deterrence program, the TruckStopWatch
program, driver education and incentives, secondary-market
monitoring and interdictions, crime trend analysis and loss control
services, and training and education.
12
2011 LOSS PREVENTION RESOURCE GUIDE
Dunbar Armored, Inc.
50 Schilling Rd, Hunt Valley, MD 21031
TELEPHONE: 800-888-2129
CONTACT: Ed Walsh
EMAIL: sales@dunbararmored.com
WEB SITE: www.dunbararmored.com
Dunbars comprehensive cash management solutions provide for
the safeguarding of valuables by delivering innovative security
services. Backed by our nationwide armored logistics network, we
provide integrated loss prevention and cash management services.
Our comprehensive solutions work in unison to simplify your cash-
handling processes, improve awareness of cash ow, and expedite
funds availability, all while adding an increased layer of security
and protection to your employees, customers, and overall business
operation. DunbarRevolutionizing Cash Logistics
ENFORCER Transport Security, Inc.
820 S. Pine St, Waconia, MN 55387
TELEPHONE: 952-442-5625
CONTACT: Nick Erdmann
EMAIL: nick@transportsecurity.com
WEB SITE: www.transportsecurity.com
Transport Security, Inc. has been providing cargo security solutions
for over 30 years. The ENFORCER product line includes king pin
locks, which have prevented numerous trailer thefts; Air Cuff locks,
which prevented numerous attempted thefts of trucks in 2009; rear
door trailer and container locks; C-TPAT compliant security seals;
ABLOY High-Security Padlocks; and The ENFORCER Covert GPS
Tracking Technology, which is a portable, web-based application that
monitors assets covertly inside of trailers, containers, and sealed
packages.
Sentry Technology Corporation
1881 Lakeland Ave, Ronkonkoma, NY 11779
TELEPHONE: 800-461-2803 FAX: 416-674-5075
CONTACT: Dave Rosen
EMAIL: drosen@sentrytechnology.com
WEB SITE: www.sentrytechnology.com
Sentry Technology manufactures the SentryVision SmartTrack
that uses patented technology to transmit video images from one
or two PTZ cameras traveling on a carriage, along an aluminum rail
mounted on the ceiling or wall of any facility. The camera provides
unobstructed views of people and events that are not possible with
conventional camera systems. SmartTrack can be operated using
a conventional CCTV joystick console, a wireless PDA, and over
the web. Sentry develops and sells OperationalVideo, which is a
browser-based video application to assist retailers with real-time
management of security, merchandising audits, and employee
procedure compliance.
 Other
Carttronics LLC
12310 World Trade Dr., Ste 108, San Diego, CA 92128
TELEPHONE: 858-312-5711 FAX: 858-618-2702
CONTACT: Barry Gallace
EMAIL: BarryG@carttronics.net
WEB SITE: www.carttronics.com
Shoplifting, ORC, and dishonest and inattentive employees are
responsible for 78.0 percent of retail shrink according to the 2009
Global Retail Theft Barometer. Carttronics active RF-based solutions
attack these causes of shrink in real time to stop loss-producing
events now, resulting in reduced shrink and increased protability
beginning day one. CarttronicsBOBS, POPS, BASKETTRAK,
and CAPS are supported by StorePort, the companys web-based
monitoring and management portal that also serves to deliver
valuable business intelligence to our retailer partners to help focus
limited resources on high-priority opportunities.
Personnel Outsourcing
LP Innovations, Inc.
37 Birch St, Milford, MA 01757
TELEPHONE: 877-574-6682 FAX: 508-449-3965
CONTACT: David Johnston
EMAIL: solutions@lpinnovations.com
WEB SITE: www.lpinnovations.com
LP Innovations (LPI) is a leader in providing retailers with nationwide
loss prevention solutions focused on earnings improvement. Since
1998 LPI has partnered with retailers of all segments and sizes,
demonstrating proven results that dramatically reduce expenses,
improve shrink, and increase protability. Our trusted solutions
are used today by many leading retailers either as a complete loss
prevention function or a supporting resource to an existing LP
department. Our wide range of services include best practice and
specialized auditing, exception-reporting analysis, investigative
resources, training and awareness programs, mystery and integrity
shops, and much more.
Physical Security
American Integrated Security Group Inc.
15-01 132nd St, College Point, NY 11356
TELEPHONE: 718-576-1471 FAX: 718-785-3213
CONTACT: Dave Sherer
EMAIL: dsherer@aisg-online.com
WEB SITE: www.aisg-online.com
AISG is a full-service security consultant and integrator dedicated to
providing leading-edge security solutions customized to t the exact
requirements and budget of each client. Our services include:
IP video surveillance with 2-way audio
Remote video monitoring
Central station video/burglary monitoring
Analog CCTV
Access control systems
Intrusion alarm systems
Interactive central video monitoring
Data and networking
Unarmed/armed ofcers
2011 LOSS PREVENTION RESOURCE GUIDE
Detex Corporation
302 Detex, New Braunfels, TX 78130
TELEPHONE: 800-729-3839 FAX: 800-653-3839
CONTACT: Ken Kuehler
EMAIL: kk@detex.com
WEB SITE: www.detex.com
For more than a century, Detex has earned the trust of millions of
property owners to secure and protect their people and property.
From our newest innovations in life safety and security door
hardware, integrated door security systems and guard-tour
verication technologies to our original Watchmans clocks, Detex, a
U.S. company, designs, manufactures, markets, and ships our
products from New Braunfels, Texas, and is recognized as a best-in-
class life safety, security, and security assurance solutions provider
worldwide. Call us today to discuss delayed egress, multipoint locks,
or one of our many other products that help control shrink.
InstaKey Security Systems
7456 W. 5th Ave, Lakewood, CO 80226
TELEPHONE: 303-761-9999 FAX: 303-761-6359
CONTACT: Cita Doyle
EMAIL: cdoyle@instakey.com
WEB SITE: www.instakey.com
We are committed to making key management simple by saving you
time, money, and improving your overall security. When an
immediate lock change is required, this system eliminates necessary
locksmith expenses by utilizing lock cylinders that can be rekeyed by
onsite personnel up to nine times without removing cores or lock
hardware. Our system ends the need to rekey when keys are
returned by managing restricted serialized keys, and improves key-
holder accountability with web-based key control providing audit/
exception reporting that maintains program compliance.
Next Level Security Systems
6353 Corte del Abeto, Carlsbad, CA 92011
TELEPHONE: 760-444-1410
CONTACT: Jumbi Edulbehram
EMAIL: sales@nlss.com
WEB SITE: www.nlss.com
Next Level Security Systems is a physical security company focused
on developing a new breed of networked security solutions.
Next Levels products and solutions combine the performance,
sophistication, and functionality of enterprise-class security systems
into a compact, unied solution. Led by a team of seasoned security
executives and world-class engineers, Next Level is built around the
core belief that exceptional performance and advanced technology
should be both easy to use and affordable. The companys agship
solution, the NLSS Gateway, combines video management, access
control, video analytics, intrusion detection, and two-way audio into
a single appliance.
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 Pivot3
6605 Cypresswood Dr., Spring, TX 77379
TELEPHONE: 281-516-6000
CONTACT: Lee Caswell
EMAIL: sales@pivot3.com
WEB SITE: www.pivot3.com
Pivot3 was founded in 2003 on the idea that revolutionary, scale-out
architecture with integrated server and storage virtualization could
deliver higher availability in a cost-effective, simpler way than
traditional, proprietary products that treat servers and storage as
separate technologies. The Pivot3 Scale-Out Application Platform
reduces cost by consolidating server and shared-storage
functionality in a common appliance, and features application failover
to protect both storage and VMS applications in the event of a failure.
The award-winning innovation of hosting servers in an iSCSI SAN
eliminates the need for standalone physical servers resulting in 40
percent reductions in power, cooling, rack space, and cost.
Verint Video Intelligence Solutions
12110 N. Pecos St, Ste 300, Denver, CO, 80234
TELEPHONE: 303-450-5900 FAX: 303-450-5950
CONTACT: Cortney Jaret, Marketing Director
EMAIL: marketing.vis@verint.com
WEB SITE: www.verint.com/video_solutions
Verint Video Intelligence Solutions is a leading global provider
of networked video solutions designed to enhance the security of
people, property, and assets. Its award-winning Nextiva portfolio
features IP video management software, integrated analytics,
encoders, cameras, wireless devices, and intelligent DVRs for use
across a variety of vertical market environments. Open, standards-
based, and IT friendly, Verint solutions help organizations realize the
benets of IP video, leveraging their legacy video investments.
Visionhitech Americas, Inc.
4020 Birch St, Ste 102, Newport Beach, CA 92660
TELEPHONE: 949-660-1412 FAX: 949-660-1185
CONTACT: Scott Hamasaki
EMAIL: info@vhtamericas.com
WEB SITE: www.vhtamericas.com
Visionhitech is a security manufacturer of CCTV surveillance
equipment specializing in dome cameras, bullet cameras, infrared
cameras, and digital video recorders. Visionhitech has created many
worlds rst and worlds smallest innovations for almost 15 years, and technically advanced products engineered to protect high-theft
acquiring 47 signicant patents along the way. This achievement is
obtained by a forward-thinking philosophy. This philosophy will
position Visionhitech as a pioneer in intelligent video solution
technology that is a proactive surveillance system that acknowledges
potential incidents in advance and prevents them from happening.
Pre-employment Screening
Certinder, LLC
460 N. University Ave, Ste 201, Provo, UT 84601
TELEPHONE: 801-373-5770 FAX: 801-373-8861
CONTACT: Brad Moss
EMAIL: brad.moss@certinder.com
WEB SITE: www.certinder.com
Certinder provides a full suite of employment screening
solutions that are delivered by a dedicated team of people that
understand your industry and care about your business. All of our
solutions are best-in-class, available worldwide, and specically
designed to reduce the time and cost associated with the
employment screening process.
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2011 LOSS PREVENTION RESOURCE GUIDE
LexisNexis
1000 Alderman Dr., Alpharetta, GA 30005
TELEPHONE: 800-590-8535 FAX: 770-752-6062
CONTACT: Joe Metro
EMAIL: joe.metro@lexisnexis.com
WEB SITE: www.lexisnexis.com/screening
LexisNexis brings clarity to your hiring decisions with innovative
screening solutions developed from over thirty years supporting
some of the largest companies worldwide. Our Retail Theft
Contributory Database helps employers quickly identify applicants
with a history of theft and/or fraud before a hiring decision is made.
Participating employers contribute their own cases and use the
database as needed to help make faster hiring decisions. Using the
LexisNexis Retail Theft Contributory Database as the rst step in
your screening process allows you to quickly and cost-effectively
eliminate candidates from the hiring process that dont meet your
standards.
Loss Prevention Associates, Inc.
9550 Warner Ave, Ste 250, Fountain Valley, CA 92708
TELEPHONE: 888-688-2405 FAX: 888-846-4140
CONTACT: Bradley Kelsheimer
EMAIL: BKelsheimer@LPAssociates.com
WEB SITE: www.LPAssociates.com
Loss Prevention Associates is a nationwide leader in security
consulting, investigations, and business risk services. We specialize
in business investigation solutions that will reduce your losses
or liability. When our clients need prompt, continued access to a
variety of detailed, objective, and often condential information, we
can provide them with a decisive advantage in the business world.
Helping to safeguard the integrity of your business, our extensive,
nationwide investigative capabilities can provide your organization
with sensitive data that might otherwise be difcult to obtain.
Product Protection
Alpha
10715 Sikes Place, Ste 200, Charlotte, NC 28277
TELEPHONE: 704-206-7849 FAX: 704-845-2932
CONTACT: Carlos Perez
EMAIL: carlosperez@alphaworld.com
WEB SITE: www.alphaworld.com
High Theft Solutions
For over 30 years, Alpha has provided retailers with the most innovative
merchandise. Every Alpha product is designed to defend your bottom
line by helping your business reduce theft and increase sales, delivering
uncompromising security, ease-of-use for your store associates,
aesthetics that complement the merchandise it protects, and an ROI
in under twelve months. Give us a call and see how Alphas high-theft
solutions may help your business today.
Carttronics LLC
12310 World Trade Dr., Ste 108, San Diego, CA 92128
TELEPHONE: 858-312-5711 FAX: 858-618-2702
CONTACT: Barry Gallace
EMAIL: BarryG@carttronics.net
WEB SITE: www.carttronics.com
Shoplifting, ORC, and dishonest and inattentive employees are
responsible for 78.0 percent of retail shrink according to the 2009
Global Retail Theft Barometer. Carttronics active RF-based solutions
attack these causes of shrink in real time to stop loss-producing events
now, resulting in reduced shrink and increased protability beginning
day one. CarttronicsBOBS, POPS, BASKETTRAK, and CAPS
are supported by StorePort, the companys web-based monitoring
and management portal that also serves to deliver valuable business
intelligence to our retailer partners to help focus limited resources on
high-priority opportunities.
ILP Intelligent Loss Prevention
1400 Eddy Ave, Rockford, IL 61103
TELEPHONE: 800-747-4384 FAX: 815-877-6563
CONTACT: Lori Yone
EMAIL: sales@intelligentlossprevention.com
WEB SITE: www.intelligentlossprevention.com
ILP Intelligent Loss Prevention is the consultative security division of
Southern Imperial, Inc., a leading manufacturer of retail displays and
xtures for over 50 years. ILP helps retailers rethink shrink with
innovative displays that revolutionize the traditional approach to loss
prevention. Our OPEN Merchandising System is a shopper-friendly
product facing system with built-in security features that allows high-theft
items to be openly merchandised. Let ILP customize a unique solution for
your critical areas of loss and also help you manage basic security needs
with Southern Imperials complete line of EAS tags, line security, safe
cases, wraps, locking xtures, and more.
Sennco Solutions Canada
2770 Matheson Blvd E., Mississauga, ON L4W 4M5
TELEPHONE: 416-648-6486 FAX: 905-238-6890
CONTACT: Steffen Schenk
EMAIL: steffen.schenk@sennco.ca
WEB SITE: www.sennco.ca
We understand that you have a choice when it comes to retail security.
We have built our business from the ground up to continually provide
the industrys leading and most comprehensive retail security solutions.
We understand that standard off-the-shelf retail security products do not
always provide the optimum solution. In fact, most of the commonly
used products we offer today evolved from customized solutions that
were developed for specic needs. That continual product innovation
continues today as we integrate the latest technologies into our new
designs. Please contact us for more information.
Refund/Returns Management
Inmar Solutions
2601 Pilgrim Ct, Winston-Salem, NC 27106
TELEPHONE: 866-440-6917 FAX: 336-770-1939
EMAIL: solutions@inmar.com
WEB SITE: www.inmar.com
Inmar is an industry-leading provider of technology-driven reverse-
logistics and supply-chain solutions for the consumer goods and
healthcare markets. Our solutions include:
Returns ManagementSingle-source solution from authorization to
disposition
Asset RecoveryInvoice processing and payment to value-added
liquidation
Risk ManagementRegulatory compliant disposition and recall
management
2011 LOSS PREVENTION RESOURCE GUIDE
Supply-Chain AnalysisReturns prevention, reduction, and avoidance
Information IntelligenceWeb-based information with analytics
Inmar also provides promotion management services, pharmaceutical
services, technology solutions, and information and document
management.
FID
The Retail Equation
6430 Oak Canyon, Ste 250, Irvine, CA 92618
TELEPHONE: 888-371-1616 FAX: 949-262-5110
CONTACT: Tom Rittman
EMAIL: web_sales@theretailequation.com
WEB SITE: www.theretailequation.com
The Retail Equation optimizes retailers revenue and margin by
shaping behavior in every customer transaction. The companys
solutions use predictive analytics to turn each individual shoppers
purchase or return into a more protable experience. This yields
immediate nancial payback, increasing store comps by as much as
2 percent, with signicant return on investment. The Software-as-a-
Service applications operate in more than 15,000 stores in North
America, supporting a diverse retail base of specialty apparel,
footwear, hard goods, department, big box, auto parts, and more.
RFID
Best Security Industries
755 NW 17th Ave, Delray Beach, FL 33445
TELEPHONE: 561-900-2744 FAX: 561-900-2747
CONTACT: Eric Brotherhood
EMAIL: ebrotherhood@bsi-eas.com
WEB SITE: www.bsi-eas.com
We stock and immediately ship all forms of EAS loss prevention tags,
labels, detachers, deactivators, and systems. Our own BSI RF system
is unparalleled in ease of installation and performance. We buy and
sell all Checkpoint and Sensormatic systems and stock CCTV
solutions for public-view monitoring and digital recording. Business
radios, counterfeit currency detection, and covert video investigation
kits are now available as well. Our customer service and reliable
shipping are second to none.
Carttronics LLC
12310 World Trade Dr., Ste 108, San Diego, CA 92128
TELEPHONE: 858-312-5711 FAX: 858-618-2702
CONTACT: Barry Gallace
EMAIL: BarryG@carttronics.net
WEB SITE: www.carttronics.com
Shoplifting, ORC, and dishonest and inattentive employees are
responsible for 78.0 percent of retail shrink according to the 2009
Global Retail Theft Barometer. Carttronics active RF-based solutions
attack these causes of shrink in real time to stop loss-producing
events now, resulting in reduced shrink and increased protability
beginning day one. CarttronicsBOBS, POPS, BASKETTRAK,
and CAPS are supported by StorePort, the companys web-based
monitoring and management portal that also serves to deliver
valuable business intelligence to our retailer partners to help focus
limited resources on high-priority opportunities.
15
 Checkpoint Systems, Inc.
101 Wolf Dr., Thorofare, NJ 08086
TELEPHONE: 800-257-5540
EMAIL: marketingleads@checkpt.com
WEB SITE: www.CheckpointSystems.com
Checkpoint Systems is a global leader in shrink management,
merchandise visibility, and apparel-labeling solutions. Checkpoint
partners with retailers and their suppliers to reduce shrink, increase
shelf availability, ensure labeling consistency, and achieve operational
excellence. Checkpoints solutions enable retailers to enhance the
shopping experience for consumers and grow their businesses
protably.
Retailers Advantage
2255B Queen St E., Unit 150, Toronto, ON M4E 1G3
TELEPHONE: 416-691-4730 FAX: 416-691-7725
CONTACT: Sheila Barry
EMAIL: shelia@retailersadvantage.com
WEB SITE: www.retailersadvantage.com
Retailers are reporting a 40 to 60 percent reduction in shrink by using
our a3tag compared to traditional EAS tags. The nancial savings are
being proven mathematically. Our Reusable Intelligent a3tag is the
pathway to developing a complete management tool to control
internal theft, inventory control, distribution, marketing, and more.
Our new a3tag is fully compatible with your existing EAS systems.
For more information please call Sheila Barry at 416-691-4730.
Safety
Jack L. Hayes International, Inc.
27520 Water Ash Dr., Ste 100, Wesley Chapel, FL 33544
TELEPHONE: 813-991-5628 FAX: 813-991-5682
CONTACT: Mark R. Doyle
EMAIL: mrd@hayesinternational.com
WEB SITE: www.hayesinternational.com
Hayes International is internationally recognized as a foremost inventory
shrinkage control consulting rm. For over 30 years, we have assisted
retail, distribution, and manufacturing companies become more protable
through effective inventory shrinkage control. We have developed a
reputation within the retail area that is second to none. Hayes consultants
continuously travel throughout North America conducting third-party
loss prevention and safety compliance audits for our clients, while
providing practical solutions for unnecessary loss exposures. All Hayes
consultants came up in the retail industry and have twenty-plus years of
LP experience. Contact us today and experience the difference.
Training/Awareness
Contact, Inc.
700 Matthews-Mint Hill Rd, Ste C, Matthews, NC 28105
TELEPHONE: 770-335-4891 Fax: 704-365-1026
CONTACT: Amber Virgillo
EMAIL: amberv@lpportal.com
WEB SITE: www.contactinc.com
Contact, Inc. is a boutique consulting, communication, training, and
awareness company specializing in loss prevention. The Contact
approach includes:
Analyzing systems, operations, and people strategies,
Implementing materials to excite and inform associates, and
Measuring results using proven tracking systems.
Based in Charlotte, NC, Contact is uniquely attuned to improving
operating results for retail organizations by providing loss prevention
expertise and services designed to lower shrinkage, expense,
and loss. Contacts extensive experience in loss prevention, risk
16
2011 LOSS PREVENTION RESOURCE GUIDE
management, operations, and safety enables us to provide the
highest quality program with little client effort.
Enabl-u Technologies
One Fairchild Ct, Ste 210, Plainview, NY 11590
TELEPHONE: 877-343-7863 FAX: 516-870-0520
CONTACT: Kevin McMenimen
EMAIL: Kevin.McMenimen@enabl-u.com
WEB SITE: www.enabl-u.com
Enabl-u Technologies, a division of ISO Crime Analytics, Inc.,
provides advanced data management solutions that offer the unique
advantage of increasing your ability to efciently manage tasks,
streamline communication, issue alerts, generate in-depth reports,
perform investigative and comprehensive link analysis, monitor
training, track assets, score audits, and much more. Our R&D
investment has resulted in cutting-edge enhancements to our APIS
system, as well as creating advanced systems applicable to all areas
of business operations. Our industry-leading software systems
generate results in data management, emergency preparedness, HR
modules for pre-employment tracking, and allegation intake and
investigation.
Global Compliance
13950 Ballantyne Corporate Place, Charlotte, NC 28277
TELEPHONE: 800-528-5745 FAX: 704-552-5820
CONTACT: Michelle Midkiff
EMAIL: michelle.midkiff@globalcompliance.com
WEB SITE: www.globalcompliance.com
Global Compliance is a leading global provider of comprehensive
ethics and compliance solutions that can help retailers build a
culture of integrity, reduce risk, and minimize loss. We serve over
4,000 clientsincluding over 100 retailersand their 25-million-
plus employees in over 200 countries and territories. Our integrated
suite of ethics and compliance solutions, including employee hotline
services, training and education, expert advisory services, and
performance and benchmarking solutions suit every retail culture,
from specialty retailers to department stores to big-box retailers. Visit
us at www.globalcompliance.com.
LP Innovations, Inc.
37 Birch St, Milford, MA 01757
TELEPHONE: 877-574-6682 FAX: 508-449-3965
CONTACT: David Johnston
EMAIL: solutions@lpinnovations.com
WEB SITE: www.lpinnovations.com
LP Innovations (LPI) is a leader in providing retailers with nationwide
loss prevention solutions focused on earnings improvement. Since
1998 LPI has partnered with retailers of all segments and sizes,
demonstrating proven results that dramatically reduce expenses,
improve shrink, and increase protability. Our trusted solutions
are used today by many leading retailers either as a complete loss
prevention function or a supporting resource to an existing LP
department. Our wide range of services include best practice and
specialized auditing, exception-reporting analysis, investigative
resources, training and awareness programs, mystery and integrity
shops, and much more.
National Association for Shoplifting Prevention
380 N. Broadway, Ste 306, Jericho, NY 11753
TELEPHONE: 800-848-9595 FAX: 516-932-9393
CONTACT: Barbara Staib
EMAIL: bcstaib@shopliftingprevention.org
WEB SITE: www.shopliftingprevention.org
NASP helps retailers increase the ROI on juvenile shoplifting
apprehensions using the same intervention utilized to reduce repeat
offenses in 500 courts in 48 states. Establishing a Juvenile Shoplifter
Accountability Program will also enhance parent/community relations
and allow you to gather information directly from offenders. A King
County, WA, study of juvenile offenders found that the Y.E.S.
Program is not only an extraordinarily effective intervention for
shoplifting, it is effective in reducing criminal behavior in general.
Program tuition fees are offender-paid.
Wicklander-Zulawski & Associates, Inc.
4932 Main St, Downers Grove, IL 60515
TELEPHONE: 800-222-7789 FAX: 630-852-7081
CONTACT: Shane Sturman
EMAIL: ssturman@w-z.com
WEB SITE: www.w-z.com
Wicklander-Zulawski & Associates provide the most up-to-date
training on interviewing techniques. Seminars include:
Interview and Interrogation Techniques
Advanced Workshop on Interview and Interrogation Techniques
Telephone Interviewing
Interviewing Techniques for the Auditor
Pre-employment Interviewing
Webinars include:
Interviewing Techniques for Non-Loss Prevention Personnel
Interviewing for Title 7 Infractions
Certied Forensic Interviewer (CFI) Preparation Course
Online classes at www.wzcampus.com
Video Monitoring
ADT
One Town Center Dr., Boca Raton, FL 33486
TELEPHONE: 561-981-4275
CONTACT: Lee Pernice
EMAIL: lpernice@adt.com
WEB SITE: www.adtbusiness.com/retail
ADT Worldwide is a leading supplier of electronic security for the
retail industry, providing retailers with business intelligence tools to
improve operations and protability. The company offers a variety
of tools, including everything from advanced anti-theft systems, such
as electronic article surveillance (EAS), to sophisticated integrated
systems with point-of-sale and data analytic features. Visit
www.adt.com for more information.
2011 LOSS PREVENTION RESOURCE GUIDE
Atlanticom Systems
2140 Highway 88, Brick, NJ 08724
TELEPHONE: 888-845-CCTV
CONTACT: Michael Barlow, President
EMAIL: lpmag@atlanticom.com
WEB SITE: www.atlanticom.com
As a proven leader in integrated surveillance and security systems,
Atlanticom can provide you with the support you need to protect
your assets, reduce your losses, and support your investigations no
matter what industry you are in. Enterprise security technology
solutions from concept to completion is our specialty. Integrated
video surveillance, physical access control, and intrusion detection
systems alongside a professional, dedicated staff, and the result is an
exceptional security solution experience. Whatever your needs,
Atlanticom is your single-source solution for equipment supply,
installation, and service for a variety of security technologies...with
exceptional service programs to meet your critical needs today and
tomorrow.
Axis Communications
100 Apollo Dr., Chelmsford, MA 01824
TELEPHONE: 800-444-2947 FAX: 978-614-2100
CONTACT: Jackie Andersen
EMAIL: jackie.andersen@axis.com
WEB SITE: www.axis.com
Whether you run a single shop or a whole chain of malls, network
video makes a noticeable improvement in your bottom line. The
introduction of network video has revolutionized the way retail
professionals work with loss prevention, store optimization, fraud
detection, security, and customer service. Overall, network video
provides a whole new set of tools to reach operational excellence.
For more information on Axis loss prevention solutions visit
www.axis.com/lp. Axis is an IT company offering network video
solutions for professional installations. The company is a global
market leader in network video. Axis products and solutions focus on
security surveillance and remote monitoring.
Bass Security
26701 Richmond Rd, Cleveland, OH 44146
TELEPHONE: 888-774-3400 FAX: 888-774-3500
CONTACT: Joe Mignone
EMAIL: sales@basssecurity.com
WEB SITE: www.bass-security.com
Bass Security has been focused on providing turnkey solutions
for retailers nationwide for over 34 years. With a customer base of
over 100,000 retailers in the U.S. alone, we are experts at solving
problems for the industry. Our offerings include:
CCTV solutions
Alarm systems
Access control
EAS
Locksmith services
Safes
Web-based reporting and alarm monitoring
Customization and installation of door locks and loss prevention
hardware doors and frames
Facility-wide key control and standardized lock systems
Assistance in construction planning for new facilities or upgrading
your current system
17
 Best Security Industries
755 NW 17th Ave, Delray Beach, FL 33445
TELEPHONE: 561-900-2744 FAX: 561-900-2747
CONTACT: Eric Brotherhood
EMAIL: ebrotherhood@bsi-eas.com
WEB SITE: www.bsi-eas.com
We stock and immediately ship all forms of EAS loss prevention tags,
labels, detachers, deactivators, and systems. Our own BSI RF system
is unparalleled in ease of installation and performance. We buy and
sell all Checkpoint and Sensormatic systems and stock CCTV
solutions for public-view monitoring and digital recording. Business
radios, counterfeit currency detection, and covert video investigation
kits are now available as well. Our customer service and reliable
shipping are second to none.
Carttronics LLC
12310 World Trade Dr., Ste 108, San Diego, CA 92128
TELEPHONE: 858-312-5711 FAX: 858-618-2702
CONTACT: Barry Gallace
EMAIL: BarryG@carttronics.net
WEB SITE: www.carttronics.com
Shoplifting, ORC, and dishonest and inattentive employees are
responsible for 78.0 percent of retail shrink according to the 2009
Global Retail Theft Barometer. Carttronics active RF-based solutions
attack these causes of shrink in real time to stop loss-producing
events now, resulting in reduced shrink and increased protability
beginning day one. CarttronicsBOBS, POPS, BASKETTRAK,
and CAPS are supported by StorePort, the companys web-based
monitoring and management portal that also serves to deliver
valuable business intelligence to our retailer partners to help focus
limited resources on high-priority opportunities.
ClickIt Inc.
185 Central Ave, Bethpage, NY 11714
TELEPHONE: 516-733-7516 FAX: 516-827-4374
CONTACT: Jim Paul
EMAIL: jpaul@clickitinc.com
WEB SITE: www.clickitinc.com
ClickIt Inc. is a leading provider of intelligent video solutions
designed to bring value throughout the entire retail organization. Our
Smart Analytics package provides trafc counting, dwell analysis,
and path analysis. Actionable information can now be derived from
your existing CCTV assets beneting such departments such as
advertising, marketing, operations, and loss prevention. ClickIts
video solutions also provide for fully integrated access control, 360
camera support, and comprehensive central management to monitor
the health and well being of your video systems. ClickIts video
solutions range from smaller store DVRs to the largest NVR
implementations supporting both analog and megapixel IP cameras.
Visit www.clickitinc.com for more information.
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2011 LOSS PREVENTION RESOURCE GUIDE
Digital IDView
12000 Ford Rd, Ste 110, Dallas, TX 75234
TELEPHONE: 972-247-1203 FAX: 972-274-1291
CONTACT: Sandy Lee
EMAIL: sandy@idview.com
WEB SITE: www.idview.com
Digital IDView provides a broad range of capabilities in video
surveillance by manufacturing both analog and IP cameras. Based
in Dallas, Texas, we offer 24-7 technical support from our local
technicians. Our project managers are always available at your
ngertips to aide in design. Our 1- and 12-channel encoders enable
you to build integrated physical security systems while preserving
your existing investments. Our eView video surveillance software
provides excellent scalability, reliability, and bandwidth management,
showcasing our feature-rich IP cameras superior performance. It
has always been our prerogative to make high-end products at an
affordable cost, with efcient support to back up our customers.
Direct Source
8176 Mallory Ct, Chanhassen, MN 55317
TELEPHONE: 952-934-8000 FAX: 952-934-8030
CONTACT: Brad Fick
EMAIL: sales@directsource.com
WEB SITE: www.directsource.com
Direct Source is a nationwide technology solutions provider for
tier-one retail, warehouses, and distribution centers. Specializing
in hardware procurement, software development, and deployment
services, the company can work with loss prevention professionals
to perform an analysis of available technologies. Work alongside
Direct Source to perform an analysis to identify a secure solution that
is cost-efcient, exible, scalable, and easy to integrate with current
systems and future plans. Examples:
Facility access control
Camera placement and installation
Monitors
Encoders and decoders
NVRs, DVRs, and storage arrays
Video management software
Business analytic software
Related accessory installations
Envysion
400 Centennial Pkwy, Louisville, CO 80027
TELEPHONE: 303-381-4781 FAX: 877-861-3249
CONTACT: Brad Van Parys
EMAIL: bvanparys@envysion.com
WEB SITE: www.envysion.com
Envysions Managed Video as a Service (MVaaS) enables multi-unit
operators to easily leverage remote video to gain valuable business
insights that will improve operations and deliver demonstrated 10 to
15 percent protability improvements. Our highly scalable and easy
to manage MVaaS platform puts the power of video into the hands
of a customers entire organization, reaching across departments to
thousands of users without straining its IT department or network.
Through Envysions Insight Marketplace, a revolutionary new
approach to managed video, customers can select from a variety
of specialized loss prevention, safety and security, risk mitigation,
operational efciency, and marketing services.
EverFocus Electronics Corp.
1801 Highland Ave, Unit A, Duarte, CA 91010
TELEPHONE: 888-884-9154 FAX: 626-844-8838
CONTACT: Rodney Guinto, Sr.
EMAIL: rodney.guinto@everfocus.com
WEB SITE: www.everfocus.com
EverFocus Electronics Corp. is a global true CCTV surveillance
manufacturer in high-denition, analog, IP/networking, and mobile
monitoring and recording. With the power of high-denition
resolution, EverFocus HD digital video recorders offer real-time
recording and playback in megapixel video quality with your existing
coaxial cables. We offer 1080i or 720p HD cameras with six times the
resolution of a traditional camera, giving you the zoom with clarity
HD images for more cash register coverage. EverFocus is your
surveillance solution provider to reduce your losses. For more
information, visit www.everfocus.com.
Genetec
2280 Alfred-Nobel Blvd, Ste 400, Montreal, Quebec H4S 2A4
TELEPHONE: 514-332-4000 FAX: 514-332-1692
EMAIL: info@genetec.com
WEB SITE: www.genetec.com
Genetec is a pioneer in the physical security and public safety
industry and a provider of world-class IP license plate recognition
(LPR), video surveillance, and access control solutions. With Genetec
solutions, retail organizations can create enterprise-wide video
management systems over existing IT networks and integration
of POS transaction data for exception reporting. Loss prevention
departments can also remotely or locally monitor and manage
real-time alarms from the stores EAS, intrusion, or access control
systems all from one easy-to-use interface. For more information,
visit www.genetec.com.
Gulfcoast Software Solutions
912 Drew St, Clearwater, FL 33755
TELEPHONE: 727-441-2131 FAX: 813-436-5256
CONTACT: Tim Lindblom
EMAIL: sales@gulfcoastsoftware.com
WEB SITE: www.gulfcoastsoftware.com
Gulfcoast Software Solutions video and data recorders feature best-
in-class video compression, multiple-device mining, and a broad
range of real-time, event-driven, local, and enterprise tools. With our
exception-based tools and alerts, store managers and LP executives
complete their routines in just a few minutes each morning,
addressing issues in hours, not days or weeks.
Milestone Systems, Inc.
8905 SW Nimbus Ave, Beaverton, OR 97008
TELEPHONE: 503-350-1100 FAX: 503-350-1199
CONTACT: Hedgie Bartol
EMAIL: sales@milestonesys.com
WEB SITE: www.milestonesys.com
Founded in 1998, Milestone Systems is a global industry leader in
open-platform IP video management software. The XProtect
platform delivers powerful surveillance that is easy to manage,
reliable, and proven in thousands of customer installations around
the world. With support for the widest choice in network hardware
and integration with other systems, XProtect provides best-of-breed
solutions to video enable organizationsmanaging risks,
protecting people and assets, optimizing processes, and reducing
costs. XProtect seamlessly integrates with your point-of-sale system
to catch shoplifting, vandalism, or theft. Combined with transaction
data, XProtect helps you resolve errors and fraud at the checkout.
2011 LOSS PREVENTION RESOURCE GUIDE
Mobotix
110 Wall St, Floor 22, New York, NY 10005
TELEPHONE: 212-385-6126 FAX: 212-385-6129
CONTACT: Steve Gorski
EMAIL: steve.gorski@mobotix.com
WEB SITE: www.mobotix.com
HiRes Video InnovationsMOBOTIX AG is a global market leader in
high resolution megapixel IP cameras. We see ourselves as a
software company with in-house hardware development in the area
of digital, high-resolution, and network-based video security
solutions. The company focuses on the development of complete
system solutions. The publicly traded company with headquarters in
Langmeil, Germany, is known as a leading pioneer in network camera
technology since its founding in 1999, and its decentralized concept
has also made high-resolution video systems cost-efcient. From
2010 onwards, MOBOTIX will extend its product range to include
intelligent home automation products that are developed in-house.
Niscayah
30 Commerce Way, Woburn, MA 01801
TELEPHONE: 800-582-0113 FAX: 617-568-5130
CONTACT: Paul Baratta
EMAIL: paul.baratta@niscayah.us
WEB SITE: www.niscayah.us
Niscayah builds partnerships with customers to design and deliver
dynamic, innovative security solutions based on a retailers specic
business requirements. Our retail solutions can be customized or
standardized across regional, national, and international platforms.
Solutions include a full array of our interactive iMPACT SOLUTIONS
Suite monitoring services, customer care support services, as well as
a total systems maintenance program.
Sentry Technology Corporation
1881 Lakeland Ave, Ronkonkoma, NY 11779
TELEPHONE: 800-461-2803 FAX: 416-674-5075
CONTACT: Dave Rosen
EMAIL: drosen@sentrytechnology.com
WEB SITE: www.sentrytechnology.com
Sentry Technology manufactures the SentryVision SmartTrack
that uses patented technology to transmit video images from one
or two PTZ cameras traveling on a carriage, along an aluminum rail
mounted on the ceiling or wall of any facility. The camera provides
unobstructed views of people and events that are not possible with
conventional camera systems. SmartTrack can be operated using a
conventional CCTV joystick console, a wireless PDA, and over the
web. Sentry develops and sells OperationalVideo which is a browser-
based video application to assist retailers with real-time management
of security, merchandising audits, and employee procedure
compliance.
19
 StopLift Checkout Vision Systems Index
185 Alewife Brook Pkwy, Ste 401, Cambridge, MA 02138
TELEPHONE: 866-426-2479 FAX: 509-352-6048 Ackerman Security Systems, 4
CONTACT: Peter Parcellin ADT, 7, 17
EMAIL: info@stoplift.com Alpha, 14
WEB SITE: www.stoplift.com American Integrated Security Group, 13
Atlanticom Systems, 12, 17
Axis Communications, 17
Bass Security Services, Inc., 2, 7, 17
Best Security Industries, 7, 15, 18
CHECKOUT VISION SYSTEMS
CargoNet, 12
Carttronics, 4, 13, 14, 15, 18
StopLifts ScanItAll software is the fastest growing technology in loss Catalyst Tags, Inc., 7
prevention. Thousands of checkouts are right now having their video Center for Interviewer Standards & Assessment, Ltd., 8
(from existing overhead cameras) automatically analyzed every Certinder, 14
moment by StopLifts software to detect shrink visually, even when it Checkpoint Systems, 7, 16
leaves no data-trail, including:
ClickIt Inc., 18
Sweethearting between cashiers and customers
Bottom-of-basket (BOB) and middle-of-basket (MOB) loss Contact, Inc., 6, 16
Self-checkout loss Corporate Safe Specialists, 5
Operational error, refund fraud, void fraud, and others Detex, 2, 3, 4, 13
Major chains are utilizing StopLift to signicantly reduce shrinkage, Digital IDView, 18
deter future theft, and boost protability. See video of actual detected Direct Source, 2, 18
incidents at www.stoplift.com. Call or email today to schedule a live Dunbar Armored, Inc., 5, 12
web demonstration. Enabl-u Technologies, 5, 16
ENFORCER Transport Security, 12
S-TRON Envysion, Inc., 18
43 Werman Ct, Plainview, NY 11803 EverFocus Electronics Corp., 18
TELEPHONE: 877-887-8766 Food Marketing Institute, 8
CONTACT: Tina Dunn Genetec, 2, 19
EMAIL: tinad@s-tron.com Global Compliance, 5, 11, 16
WEB SITE: www.s-tron.com Global Elite Group, 10
Gulfcoast Software Solutions, 6, 10, 19
Hart Systems, 11
ILP Intelligent Loss Prevention, 15
INFORM Applications, 11
InstaKey Security Systems, 2, 10, 13
Jack L. Hayes International, Inc., 4, 6, 16
S-TRON Security Electronics is one of the fastest growing security Jennings Executive Recruiting, LLC, 9
and integration companies in the U.S., providing peace of mind to Kenstan Lock Company, 4
our customers across the country. Its not simply that our customers LexisNexis, 9, 14
demand fast, reliable servicethey depend on it. Every aspect of our Loss Prevention Associates, Inc., 4, 12, 14
business must work quickly, efciently, and expertly. Through
technology expertise, stability, and innovation, S-TRON has become Loss Prevention Foundation, 8
a trusted leader in electronic security services. Let us show you how Loss Prevention Recruiters, 9
we can provide you with exceptional service and installation for all LP Innovations, Inc., 4, 6, 10, 12, 13, 16
your security electronic needsGUARANTEED. For more information LPjobs.com, 10
on discounted pricing or to inquire about a free service call, please LP Software, Inc., 4, 5, 11
visit our website www.s-tron.com or call 877-887-8766. MICROS-Retail, 10
Milestone, 19
Verint Video Intelligence Solutions Mobotix, 19
12110 N. Pecos St, Ste 300, Denver, CO, 80234 National Association for Shoplifting Prevention, 17
TELEPHONE: 303-450-5900 FAX: 303-450-5950 Next Level Security Systems, 13
CONTACT: Cortney Jaret Niscayah, 3, 19
EMAIL: marketing.vis@verint.com Northern Michigan University, 8
WEB SITE: www.verint.com/video_solutions Palmer, Reier and Associates P.A., 6
PCG Solutions, Inc., 6
Verint Video Intelligence Solutions is a leading global provider
Pivot3, 14
of networked video solutions designed to enhance the security of
people, property, and assets. Its award-winning Nextiva portfolio Protect, 5
features IP video management software, integrated analytics, Retailers Advantage, 8, 16
encoders, cameras, wireless devices, and intelligent DVRs for use RGIS, 11
across a variety of vertical market environments. Open, standards- Security Door Controls, 3
based, and IT friendly, Verint solutions help organizations realize the Security Resources Inc., 9
benets of IP video, leveraging their legacy video investments. Sennco Solutions Canada, 15
Sentry Technology Corporation, 12, 19
StopLift Checkout Vision Systems, 10, 20
S-TRON, 20
Sure n Fast Counterfeit Detectors, 6
The Retail Equation, 15
The Shulman Center for Compulsive Theft, 7
United Security Protective Services, 3, 9, 11
Verint, 14, 20
Visionhitech America, Inc., 14
Wicklander-Zulawski & Associates, Inc., 9, 17
Wilson Safe Company, 6
WG Security Products, 8

20
2011 LOSS PREVENTION RESOURCE GUIDE
LP MAGAZINE | JANUARY FEBRUARY 2011
 ASSOCIATIONS IN ACTION
A
Risks from
Shoplifter
Apprehensions:
Part II
I
n the last issue I identified some of the more popular
causes of action typically filed by shoplifters turn
plaintiffs, dissected the merchant detention statute (aka
shopkeepers privilege) that can act as a defense for retailers,
and discussed the risk of brand damage in the context of
external apprehensions. This article will focus on two other
favorite claims of plaintiffsmalicious prosecution and
defamationas well as best practices that can help minimize
liability and consequential brand damage.
Malicious Prosecution and Defamation
To prevail on a claim for malicious prosecution and
defamation, a plaintiff must prove each of the elements
identified below:
Malicious ProsecutionPlaintiff must prove (a) the retailer
commenced a criminal proceeding against plaintiff, (b) the
proceeding terminated in plaintiffs favor, (c) an absence
of probable cause, and (d) the retailer was motivated by
malice or improper motive.
DefamationPlaintiff must prove (a) the retailer made a
statement about plaintiff, (b) the statement was published
or communicated, (c) the statement was false, and (d) the
statement tarnished the persons reputation.
An LP department with
a robust external apprehension
program can expose their
company to the risk of
civil liability and consequential
brand damage. As an
LP professional you should
strive to do your part to mitigate
that risk every time you
approach an external subject.
72
JANUARY FEBRUARY 2011
by Lisa LaBruno
Lisa LaBruno leads the asset protection offerings in
the areas of loss prevention, retail crime, workplace
safety, disaster recovery, operational audit, research,
and benchmarking for the Retail Industry Leaders
Association. RILA members include more than 200 retailers,
product manufacturers, and service suppliers, which
together account for more than $1.5 trillion in annual
sales, millions of American jobs, and more than 100,000
stores, manufacturing facilities, and distribution centers
domestically and abroad. LaBruno can be reached at
703-600-2024 or lisa.labruno@rila.org.
The merchant detention statute is generally not a defense
to a malicious prosecution claim, and it is never a defense
to a defamation claim. However, retailers can take steps to
mitigate risk.
As a general concept, it is useful to develop policies or best
practices designed to rebut specific elements of civil causes
of action. For example, the judge presiding over plaintiffs
civil claim against a retailer for malicious prosecution may
find as a matter of law that the underlying shoplifting case
terminated in plaintiffs favor after the LP professional
failed to appear in criminal court, and the charges were
dismissed against plaintiff without adjudication. A policy
requiring LP professionals to monitor their criminal cases
and appear in court when noticed or face disciplinary action
for their failure to appear could result in fewer criminal case
dismissals, thereby mitigating civil exposure on a malicious
prosecution claim.
Malicious Prosecution Best Practices. Other policies
or best practices that can help disprove the elements of a
malicious prosecution claim include the following:
Conduct a thorough investigation and follow-up on any
reasonable explanations offered by the subject to justify his
actions.
When practical, defer to law enforcements assessment
regarding the weight of the evidence when determining
whether to file criminal charges.
Dont misrepresent, mischaracterize, or exaggerate the
evidence.
A decision to refer a case to law enforcement should be
based solely on the evidence, free of prejudice and bias
and not based on any grudge or other ill-motive against a
subject.
Refer to law enforcement only those subjects whose guilt
can be proven beyond a reasonable doubt.
Prepare for all criminal court hearings, appear in court
when required, be professional, and testify truthfully.
Immediately disclose to police/prosecutor exculpatory
evidence (evidence tending to prove innocence) and request
a dismissal of charges when warranted by any newly
discovered evidence.
| LPPORTAL.COM
 If you made a mistake in your investigation, own up to it
Join Us Online

immediately. Dont make matters worse by trying to cover

your tracks.
Minimizing Exposure to Defamation Claims. You can
also do your part to minimize exposure to defamation claims LP Portal
We are launching a completely redesigned
by following some fundamental guidelines: web site with cleaner navigation, enhanced
Be as discreet as possible when engaging with a subject. MAGAZINE search capability, and better access to archived
Take reasonable steps to prevent situations from escalating.
articles in both text and PDF formats.
Escort the subject out of public view as quickly as possible.
Minimize the use of handcuffs.
LP Central
Do not parade the subject through the store. Our LinkedIn group is called LP Central
Maintain the subjects privacy to the extent possible. because we expect it to be the central meeting
place for LP professionals who want to
Discuss the case only with those having a need to know.
connect with their peers to discuss important
issues in the industry.
Mitigating Risk
An LP department with a robust external apprehension
program can expose their company to the risk of civil liability
LP Voices
Our Facebook page, LP Voices, will allow LP
and consequential brand damage. As an LP professional you professionals to share not only the activities
should strive to do your part to mitigate that risk every time they are involved with in the industry, but also
their personal lives with their friends, family,
you approach an external subject. and community.
From a corporate perspective a good start is to have
policies in place and a comprehensive training program that
addresses the elements of the causes of action most commonly LP Mag
The magazines Twitter page is @LPmag,
initiated by individuals apprehended for theft. where you can get frequent updates on whats
From an individual perspective, if you act with integrity, happening in the world of loss prevention.
demonstrate respect for others, and exercise restraint, you
will do your part to mitigate risk.

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73
LP MAGAZINE | JANUARY FEBRUARY 2011
 CERTIFICATION
Retailers
Benefit from
Solution
Providers
Scholarships
Applications
Due in February
2011
is already shaping up to be full of
opportunities for retailers to expand their
education and loss prevention skills with
the Loss Prevention Foundation (LPF). Vector Security recently
announced they would increase their LPQualified (LPQ) and
LPCertified (LPC) scholarships for retailers from twenty last
year to thirty this year. The scholarships include all course and
exam certification fees. This increase was primarily due to the
overwhelming response and interest they received from retailers
about completing their certification through LPF.
Vector Security Increases Scholarships
When we began our scholarship program three years ago,
we did so with two clear intentions in mind, said Michael T.
Grady, executive vice president of Vector Security. First, we
wanted to support an educational process that would create
additional value to the LP profession. Second, we wanted
to offer LP professionals a funding source to achieve either
certification, without the need for the funding to come from
them personally or from their employers
Launching any professional certification program requires
a lot of funding, time, and effort, Grady explained. Many fail
due to lack of sincere continuous support and interest. Knowing
the long-term value of this endeavor, we wanted to continue to
support the program in any way possible to help guarantee its
viability and prove its worth in the eyes of the retail industry.
Mike and his team have worked hard to promote and help
validate our programs, said Gene Smith, president of the Loss
Prevention Foundation. They have been there from the start
and are a remarkable example of how a solution provider who
serves the retail LP industry can make a difference to the people
who work within it. Vector gets it. They realize that todays LP
professionals are expected to be sharp, technically savvy business
74
JANUARY FEBRUARY 2011
by Amber Virgillo
Virgillo is a contributing editor for LossPrevention.
She can be reached at 770-335-4891 or
via email at AmberV@LPportal.com.
managers, leaders, educators, social scientists, accountants,
statisticians, high-level executives, and, of course, investigators.
Scholarship Recipients
Several retailers have taken advantage of the scholarships from
Vector as well as from other solution provider partners of LPF,
including LexisNexis, ADT, eBay, KPMG, IBM, Iverify, InstaKey,
Stanley, The Zellman Group, Agilence, Security Resources,
Wonderlic, and Palmer, Reifler & Associates.
Jeffrey Levitt, Panera Bread. I am very impressed when a
private organization looks beyond increasing profits and supports
an organization like LPF and identifies individuals like myself,
who are not even current Vector customers, to assist them in
furthering their personal development, said Jeffrey Levitt, CPP,
senior manager, asset protection for Panera Bread/Paradise Bakery.
I believe this has long lasting impact on the industry. While I
have not yet completed the LPC, I have communicated within my
organization that I received the scholarship and proudly advertise,
even on my business card that I am a member of LPF.
I am very impressed when a private
organization looks beyond increasing
profits and supports an organization
like the LP Foundation and identifies
individuals like myself, who are not
even current Vector customers,
to assist them in furthering their
personal development.
- Jeffrey Levitt, CPP, Senior Manager, Asset
Protection, Panera Bread/Paradise Bakery
I am a huge believer in the Foundation, continued Levitt. I
am a charter member and proud be a part of a group with such
a prestigious membership. While I also have a CPP, I believe my
association with the LPF is more focused and relative to what I do
on a daily basis.
Adrian Nowalk, Radio Shack. Being an LPQ Vector
scholarship recipient has greatly helped in my career, said
Adrian Nowalk, CFI, regional LP manager for Radio Shack.
| LPPORTAL.COM
I am very dedicated to my education. This certification
has added to my knowledge base tremendously. I believe
that this certification did play a role in acquiring my new

We Do Retail
position with RadioShack. By showing my dedication to
my education, I believe that it has showed my employer my
overall dedication to my career. Finally, I truly believe that
the LPQ certification has added greatly to me becoming a
well rounded business professional.
Shawn Abernathy, Target. Todays retail environment
for the asset protection and loss prevention professional
is ever-changing and presents new challenges and
opportunities, said Shawn Abernathy, investigations
team leader, Group 397, Target. The LPC program offers
enhanced education and skill development for todays
loss prevention personnel. My experience with the LPC
scholarship program has been outstanding.
I was honored to receive a Vector Security LPC
scholarship this year, continued Abernathy. I am
taking full advantage of the in-depth and expert training.
The online course allows for self-paced learning and
is fantastic for the full-time professional. It has been
a great investment of my time and has enhanced my
core competencies in my field. Through the course, I
And We Do It Well!
have expanded my knowledge of the business and been
In today's difficult economy, finding a partner who provides
challenged to consider new perspectives, which have allowed
me to be more effective in my current role. By obtaining the high quality service with value based pricing is a top priority
LPC certification, I will demonstrate my commitment to for all retailers. At Bass Security, we have worked hard to
further education and understanding that is critical to our
achieve this motto for over 35 years.
profession. This is a great investment in your education and
will definitely propel you to greater career opportunities in
the future. Retailers in North America have found that whether they need
mechanical security solutions for locks, keys, safes and
Commitment to the Industry
Other solution providers that are dedicated to the panic hardware, or electronic security solutions for CCTV,
loss prevention industry have been instrumental in the EAS, Alarms, and Biometrics, price and quality are important
advancement of loss prevention practitioners careers,
to them. At Bass Security, we are dedicated to delivering value
including ADT. There is no better vehicle for showing a
vendors commitment to the loss prevention industry than pricing along with high quality service.
sponsoring a young talented person with a Foundation
scholarship, said Kevin Lynch, executive director at ADT.
Everyone whose career is tied into retail loss
prevention has a stake in increasing the level of
professionalism within the industry, agreed Vectors
Grady. Better educated people can bring about greater
results, create better LP programs, and even better deploy
new LP technologies within their organizations. Curbing
losses due to shrinkage is the only free money left on
retailers tables. They dont need to discount it, promote it,
advertise it, or stay open late to create it. Better educated
and trained LP departments are the reason why that
money can fall right to the bottom line.
Retailers can apply for Vectors 2011 scholarship
program by visiting Vectors web site and through the Loss sales@bass-security.com
Prevention Foundation. Applications will be accepted www.bass-security.com
throughout February 2011 and the winners will be
announced in March. Inquires can also be made directly to Your Single Source for Mechanical and Electronic Security Services
Vector Security to Debbie Fisher at 724-779-8810 extension
1206 or by email at dkfisher@vectorsecurity.com.
75
LP MAGAZINE | JANUARY FEBRUARY 2011
 INDUSTRY NEWS

Global
by Robert L. DiLonardo
DiLonardo is a well-known authority on the
electronic article surveillance business, the cost

Shrinkage
justification of security products and services,
and retail accounting. He is the principal of Retail
Consulting Partners, LLC (www.retailconsultingllc.com),
a firm that provides strategic and tactical guidance

Drops to
in retail security equipment procurement.
DiLonardo can be reached at 727-709-6961
or by email at rdilonar@tampabay.rr.com.

2007 Levels Kingdom ($6.6 billion), Germany ($6.1 billion), France

($5.8 billion), Italy ($3.9 billion), Canada ($3.5 billion),
Russia ($3.3 billion), Spain ($3.3 billion), and Mexico

A
ccording to recently released results from the 4th ($2.8 billion). Those ten countries reported losses of $83.9
Annual Global Retail Theft Barometer (GRTB) for billion, or 78 percent of the global total.
the twelve-month period ending June 2010, total
global shrinkage cost respondent retailers $1.07 billion, or Scope of the Project
an average of 1.36 percent of retail sales. The results are Funded by a grant by Checkpoint Systems, the GRTB
5.6 percent lower than last years 1.44 percent, and match is the most comprehensive study of its kind. The data
the level reached when the report went global in 2007. is gathered from a survey prepared by the Nottingham,
All four geographic data subsets covered by the survey England-based Centre for Retail Research, under the
recorded reductions over last year as shown in the chart guidance of its director, Dr. Joshua Bamfield, a well-known
below. expert in retail crime issues. This year the survey was
sent to 4,900 of the worlds largest retailers, and usable
Region 2009 2010 % Change responses were received from 1,103 companies with
North America 1.60% 1.49% -6.9% combined retail sales of $873.8 billion representing a
Europe 1.33% 1.27% -4.5% cross section of vertical markets in 42 countries, including
Russia reporting for the first time. There are currently two
Asia-Pacic 1.24% 1.16% -6.5%
countries, Morocco and South Africa, representing the
Latin America 1.67% 1.60% -4.2% Middle East/Africa. Plans call for an expansion in this area
Global Total 1.44% 1.36% -5.6% of future growth.
In addition to reporting on the magnitude and trends of
Europe and North America are the largest components. shrinkage, the survey attempts to gather useful information
A five-year look back indicates that the sharp increase in about a wide array of important topics, including:
shrinkage in 2009, no doubt caused by the global recession, Causes of shrinkage, with a percentage breakdown by

may have been an anomaly. This years drop places the type and magnitude,
region averages at 2006 to 2008 levels. List of most-stolen merchandise by vertical market,

This is the third consecutive year that Latin America Methods used to combat shrinkage, with a breakdown by

has recorded the highest shrinkage as a percentage of sales. type, and information about future implementation,
However, the trend for Latin America matches those of Retail loss prevention and security spending, with a

Europe and North America, which is relatively stable aside percentage breakdown by type and a calculation of total
from the 2009 spike. spending as a percentage of sales, and
The Asia-Pacific five-year trend differs in that the general The global cost of retail crime.

direction of shrinkage is downward, again, excluding the

spike in 2009.
The countries with the highest rates of shrink as a
percentage of sales were India (2.72%), Morocco (1.64%)
and Brazil (1.64%). The lowest rates of shrinkage were
found in Taiwan (0.87%), Hong Kong SAR (0.91%), and
Austria (0.97%). Twenty-two countries posted shrinkage
rates that exceeded the global total, and twenty countries
posted lower rates.
The top ten countries in terms of the highest dollar loss
are the U.S. ($39.3 billion), Japan ($9.3 billion), United
Causes of Shrinkage
Globally, customer theft, including shoplifting and
organized retail crime (ORC), was thought to cause the
greatest shrinkage in most countries42.4 percent of total
shrinkage, compared with 42.5 percent in 2009. Dishonest
employees were estimated to be responsible for 35.3 percent
of total shrinkage, compared with 35.5 percent in 2009.
Internal error and administrative failure, such as pricing,
process, or accounting mistakes, accounted for 16.9 percent
of total shrinkage, compared with 16.4 percent in 2009.

76
JANUARY FEBRUARY 2011 | LPPORTAL.COM
Supplier/vendor fraud was 5.4 percent of total shrinkage,
compared with 5.6 percent in 2009.
As in the previous years there is an interesting
divergence of opinion among respondent groups over the
sources of shrinkage. North American and Latin American
retailers regarded dishonest employees as the biggest
problem (47.3 and 43.1 percent respectively). Shoplifters
and ORC accounted for 35.0 and 32.2 percent respectively.
North American retailers have focused vigorously on ORC
issues over the past few years.
European and Asian retailers, on the other hand,
identified customer theft as the largest shrinkage
component (52.9 and 47.8 percent respectively). Dishonest
employees accounted for an estimated 29.8 and 23.3
percent respectively.
Most Stolen Merchandise
The study asked retailers for specific information about
the average shrinkage rate of high-risk product lines in
grocery and food, apparel/clothing and fashion, and health
and beauty (first year). Many of the most-stolen product
lines are expensive, major national brands and retailers
reported that between 10 and 30 percent of the most
stolen lines are new to the market in the last two years.
This was particularly true of apparel and clothing and
health and beauty.
For food and grocery items the highest shrinkage was
reported in fresh meat (2.86%), which was more than
double the global shrinkage rate of 1.22 percent for
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V
OFFICIAL MEDIA SPONSOR:
supermarkets/hypermarkets/large grocery stores. Other
high loss categories were alcohol, cheese, candy, and infant
formula. Infant formula is a source used to dilute illegal
drugs, so its inclusion is no surprise.
The highest shrinkage losses in the apparel/clothing
and fashion categories were seen in accessories (3.84%),
childrens wear (2.97%), and in fashion/tailored clothing
(2.81%). Last year, these three categories were the highest
risk in every region, but in 2010 this is only true for North
America and Europe.
Health and beauty product lines are sold by many
different types of stores. The highest losses were found in
shaving products (3.57%), perfume/fragrances (2.73%)
and lipsticks, glosses, and lip liners (2.60%).
The study also includes a table listing the top seven
stolen merchandise categories in ten of the most prominent
business categories or vertical markets. The results
indicate that high-risk merchandise knows no geographical
boundaries as meat, apparel/accessories, jewelry, health
and beauty, entertainment electronics, and infant formula
are targets the world over.
Relationship between
LP Budgets and Shrinkage
GRTB researchers used ten years of Western European
statistics to test whether changes in one or more of the
components in loss prevention spending were related
to changes in shrinkage. The idea was to use regression
analysis to see if there is a relationship between increased

iL>x]Ui> i>V>

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77
LP MAGAZINE | JANUARY FEBRUARY 2011
 CALENDAR
loss prevention spending and lower shrink, and between reductions in loss
n
prevention spending and higher shrink. The analysis, based on a basic function
called the Cobb-Douglas model, showed that that increases in loss prevention
spending on manpower, equipment, and services are associated with reduced January 9 12, 2011
shrinkage levels and vice versa. National Retail Federation
More information on the GRTB can be obtained from the Centre for Retail 100th Annual Convention & Expo
Jacob K. Javits Convention Center
Research (www.retailresearch.org) or by watching an archived webinar on the New York, NY
subject at the magazine website, www.LPportal.com/webinar. www.nrf.com

Continued Growth Forecasted February 9 11, 2011

for the Security Market Hospitality Law Conference
World market demand for security equipment is projected to climb 7.4 Houston, TX
percent annually through 2014 to about $100 billion, according to a recently www.hospitalitylawyer.com
released annual study from the Freedonia Group. The strongest gains will
be posted in the developing parts of the world, including Asia, sub-Saharan February 13 15, 2011
Africa, the Middle East, and Latin America. North America is also expected TechSec Solutions 2011
to see total gains well above the global average through 2014. Security IP-Based Technology Conference
equipment spending will benefit from a strong cyclical rebound in construction Delray Beach (FL) Marriott
and capital investment spending. www.techsecsol.com
The study notes that as of 2009, the top six security equipment
manufacturers accounted for approximately 25 percent of all product March 6 9, 2011
sales value. They are ASSA ABLOY (Sweden), United Technologies (U.S.), Food Marketing Institute
Honeywell International (U.S.), Tyco International (Switzerland), Bosch 2011 Asset Protection Conference
Buena Vista Palace Hotel & Spa
(Germany), and Ingersoll-Rand (Ireland). Lake Buena Vista, FL
In a related study featuring demand in the U.S., Freedonia reports that www.fmi.org
electronic security product sales are expected to increase by 9.3 percent per
year to $1.7 billion in 2014. Access controls represent the largest and fastest March 22 24, 2011
growing segment with a 12.8 percent annual growth rate. Advances will be Merchant Risk Council
e-Commerce Payments & Risk Conference
driven by interest in automating security, reducing the need for traditional Wynn Resort, Las Vegas, NV
alternatives, such as keys and manpower. The other main categories are www.merchantriskcouncil.org
predicted to grow by between 6.2 percent annually (electronic article
surveillance) to 7.2 percent annually (alarms, automotive security, and other).
April 11 14, 2011
Closed-circuit video demand is pegged at 7.0 percent growth per year. Retail Industry Leaders Association
The Freedonia Group (www.freedoniagroup.com) is a leading international LP, Auditing & Safety Conference 2011
business research company, publishing over 100 reports annually. While the Gaylord Palms Resort, Orlando, FL
cost of these reports in their entirety is significant, Freedonia has recently www.rila.org
started to price the data by segment, encouraging a broader reach of potential
June 13 15, 2011
customers wishing to focus research investment dollars more sharply. National Retail Federation
2011 LP Conference and EXPO
Statement of Ownership Gaylord Texan Resort, Dallas, TX
Publication title: LossPrevention Filing date: 09/24/2010 Issue frequency: bi-monthly No. of issues www.nrf.com
annually: 6 Mailing address of ofce of publication: 700 Matthews Mint Hill Rd, Ste C, Matthews, NC
28105 Mailing address of headquarters: same Name and address of publisher, editor, and managing
editor: Jack Trlica, same address as above Corporate owner: Loss Prevention Magazine, Inc., 10433
Pullengreen Dr., Charlotte, NC 28277 Stockholders: Jim Lee, 10433 Pullengreen Dr., Charlotte, NC August 7 10, 2011
28277; Jack Trlica, 7436 Leharne Dr., Charlotte, NC 28270 Publication title: LossPrevention Issue date of National Food Service Security Council
circulation data below: July-August 2010 32nd Annual Meeting
Avg. No. Copies No. Copies of Single Hyatt Grand Champions, Indian Wells, CA
Each Issue During Issue Published
www.nfssconline.org
Preceding 12 Months Nearest to Filing Date
Total no. of copies 23,333 23,000
Outside county paid/requested subscriptions 14,770 15,837
In-county paid/requested subscriptions 0 0 September 19 22, 2011
Other paid/requested distribution outside USPS 6,847 5,658 ASIS International
Requested copies distributed by other mail classes through USPS 99 214 57th Annual Seminar and Exhibits
Total paid and/or requested circulation 21,716 21,709 Orange County Convention Center
Outside county nonrequested copies 173 0
In-county nonrequested copies 0 0
Orlando, FL
Nonrequested copies distributed by other mail classes through USPS 0 0 www.asisonline.org
Nonrequested copies distributed outside the mail 899 390
Total nonrequested distribution 1,072 390
Total distribution 22,789 22,099
Copies not distributed 554 901
Total 23,342 23,000
Percent paid and/or requested circulation 95 98
Name and title of publisher: Jack Trlica, Editor and Publisher Date: 09/24/2010

78
JANUARY FEBRUARY 2011 | LPPORTAL.COM

Brian Fitzpatrick has been promoted
to VP Operational Effectiveness &
Asset Protection for A&P.
Dave Thompson was appointed
Regional LP Manager for
Abercrombie & Fitch.
Sara Ketelhut was appointed LP Store
Investigator for ACO Inc.
Marlene Kusumoto was named
Director of LP for Annas Linens.
Jason Ploof, CFI has been promoted
to Regional LP Director for Armani
Exchange.
Rick Pennington was appointed
Director, Risk Services for Axcess
Financial.
Marcella Coppola was named
Director of LP for Bath & Body
Works.
James Russell, CFI was appointed to
District LP Manager for Big Lots.
Lawrence Hartman, CFI and Lori
Tobin were appointed Regional
LP Managers for Burlington Coat
Factory.
David Homolka has been promoted
to VP of U.S. Retail Operations for
Cabelas.
Chief Anthony Canale was named
Director of Operations and
Investigations for CargoNet.
Leo Anguiano was appointed VP LP
and Risk Management for Central
Parking.
Douglas Martinez was named
Regional LP Manager for Charming
Shoppes.
Kirk Luke was appointed Director of
LP for CKE Restaurants, Inc.
Barry Grant has been promoted
to Senior VP of LP & Operational
Support for CPI Corp.
CVS has announced the following
changes: Randy Hall, CFI and Juan
Madrid to Regional LP Managers,
and Freddy Torres to Director LP
Financial Analysis.
Ryan OHara has been promoted to
LP Analyst for Destination Maternity
Corp.
Sergio Martinez, CFI was named
Regional LP Manager and Kelly
Moye, CFI was appointed Regional
Investigations Manager for Dollar
General.
PEOPLE ON THE MOVE
Wayne Barnes was appointed LP
Manager U.S. and Art Siva has
been promoted to VP Head of
Operations North America for Esprit.
GameStop has announced the
following changes: Michael
Brookshire to LP Analyst and David
Henger, Dale Jackson, and Kevin
Thelan to Regional LP Managers.
Bill Nash was named Chief Operating
Officer for Genetec.
Kevin Price has been promoted to
Director of Field LP for GUESS.
Marco Sanchez has been promoted to
LP Manager for HEB.
Mike Combs has been promoted to
Director, AP Supply Chain for Home
Depot.
Sean Manion was named VP of Sales
& Operations, North America for
IDM Software, Ltd.
Mike Korcuba was appointed
Business Development Manager for
Iverify.
Marcella Coppola, CFI was
appointed Director of LP for Limited
Brands.
Raj Rakkar was named Director of
Security for Loss Prevention Services.
Jason Lotts was named LP Zone
Partner for Lumber Liquidators.
Navy Exchange announced the
following promotions: Kevin
MacKenzie to District LP/S Manager,
Hawaii; Danita Brown to District
LP/S Manager, Guam; Ron Gillenberg
to District LP/S Manager, Japan;
LeVern Hayes to LP/S Manager,
NEX Atsugi, Japan; Brian Nowlan
to LP/S Manager, NEX Bahrain;
Alex Bedoya to LP/S Manager,
NEX Naples, Italy; Adam Porter to
LP/S Manager, NEX Portsmouth;
Eric Miller to LP/S Manager, NEX
Oceana; and Velvia West to Assistant
Security Manager. New appointments
include Stanley King as LP/S Manager
at NEX Charleston; Tony Rowland
as LP/S Manager, NEX Bangor; and
James Hyatt as Command Security
Manager.
Joseph Young was appointed Area LP
Supervisor for Neimann Foods.
Tom Doyle was appointed Senior LP
Auditor for Oakley International.
Dave Sacramone has been promoted
to Regional Manager of LP &
LP MAGAZINE | JANUARY FEBRUARY 2011
Safety Supply Chain BSD for Office
Depot.
Priya Kamath has been promoted to
District LP Manager, and Bryan Kling
was appointed Associate Director for
Polo Ralph Lauren.
Janette Murray and Sam Reichman,
CFI were named Investigations
Managers for RadioShack.
Andrew Grant was named Director,
AP for Raleys.
Ross has announced the following
changes: Kevin Atkinson to Senior
Manager of LP Programs &
Compliance, Adam Eaton and Steve
Ecsedy to Area LP Managers, and
Jean Luma to LP Supervisor.
John Holubowicz was appointed
Director of AP for Saks Fifth Avenue.
Anna Gunther has been promoted
to Director of LP, Home Services &
Outlet Stores for Sears Holding Corp.
Mike Truax was appointed LP
Investigations/Process Manager for
Sephora.
Andrew Martino and Charles Scott
were named Area LP Managers for
Stein Mart, Inc.
Dan Patasnik was named LP Director
for Swatch Group U.S.
Mike Tadros was appointed to
Director of Security for Time Warner.
Josh Machtinger was named AP
Process Improvement Analyst for
Toys R Us.
Gary Fraser was appointed Director
of North American Sales for Vector
Security.
George Hines, CFI was appointed
Manager of Security Systems for Yale
University.
Information for the People on the
Move section is provided in part by
The Loss Prevention Foundation,
Loss Prevention Recruiters, and
Jennings Executive Recruiting.
Send information on promotions
and new hires for this listing to
peopleonthemove@LPportal.com.
79
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CargoNet .............................................. 45 no excuse for anyone interested in keeping read the digital magazine
www.cargonet.com up with the LP industry to not get the free or receive the print
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www.certifiedinterviewer.com Visit the Subscription page
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i3International ........................................ 7 First _________________________ Middle______________________Last _____________________________

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Merchant Risk Council ......................... 71 Retail Retail Loss Prevention/Security
www.merchantriskcouncil.org (A) Department store/mass merchandiser (10) Corporate/regional/district manager
Milestone ............................................. 24 (B) Discount/wholesale club/outlet/ (11) Store LP manger/investigator/
www.milestonesys.com/future off-price associate
Northern Michigan University .............. 15 (C) Specialty apparel/footwear/gifts/ (12) DC/logistics/supply-chain
www.nmu.edu/lp jewelry/sporting goods manager
Palmer, Reifler & Associates ................ 36 (D) Home center/hardware/appliances/ (19) Other LP manager
www.palmerreifler.com furniture _______________________________
Pink for the Cure .................................. 73 (E) Drug store/pharmacy/vitamins Other Retail
www.passionatelypink.org (20) Corporate operations/store manager
(F) Ofce supplies/electronics/videos/
The Retail Equation ................................ 5 music/books (21) Finance/HR/legal/IT/training manager
www.theretailequation.com (29) Other retail manager
(G) Grocery/supermarket/
RILA ..................................................... 49 convenience store _______________________________
www.rila.org/lp Non-Retail
(H) Restaurant/hospitality/
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www.securityresources.biz manager
(X) Other retailer ____________________
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www.techsecsol.com
(P) Product manufacturer (34) Educator/student/librarian
The Vitamin Shoppe ............................. 27 (R) Services/outsourcing
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(S) Law enforcement/government/military _______________________________
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80
JANUARY FEBRUARY 2011 | LPPORTAL.COM
 VENDOR SPONSORS

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81
LP MAGAZINE | JANUARY FEBRUARY 2011
 PARTING WORDS
To Be
Young Again
I
speak from experience when I tell you that as you get older, there
are things you cant do at all or cant do as well as you did when you
were younger. I was told over and over by my elders that this would
happen, but I refused to believe it could happen to me.
Physically you just begin to wear down. The body changes in
many waysankles, shoulders, knees, feet, hips, eyes, weight. Heck,
in my case I think I am shorter than when I was 21.
Then there are the internal breakdowns. High blood pressure,
diabetes, cancers, and the list goes on and on. Havent you heard it
before, If I knew I was going to live this long, I would have taken
better care of myself. The medical experts will tell you that staying
fit physically will keep many of those aging ailments away or at least
delay them.
To be young again in todays
loss prevention environment is
certainly differentmaybe better,
maybe not. Im not sure I would
want to be young again starting
a career in loss prevention.
Some people are certainly trying. It is impressive to go to a meeting
or conference and see so many in the fitness center or outside running in employee theft investigations? When does the training start? Who
or walking. I know some LP executives who actually look better
today than they did ten years ago.
Looking Back
Have you ever said to yourself, If I was only younger again I
could.... or When I was younger I could.... Oh yes, to find that
fountain of youth and be young again!
What if you were 21 years old again and starting out in the loss
prevention business? Is anything different today for young people
than twenty-five years ago? Is it better? Is it easier to move along in
your career?
The party line answer to that question is that many things are
different, and it is so much better today. For the young person
today there are training programs, internships, certifications, many
information sources, technology, better acceptance of the function,
more money, and opportunities galorethe skys the limit. starting a career in loss prevention.
Well, lets see. Lets look back oh so many years ago to the position
of store detective or agent or LP associate just starting out in the
business with little or no experience. You likely would be in a big box
working with several other detectives and a manager. There would be
82
JANUARY FEBRUARY 2011
Jim Lee
Executive Editor
training manuals and training classes. You likely would be observing
and following around other experienced LP associates for a period
of time until you figured out the functions of the job. Often the most
critical component of the job was apprehending a shoplifter. You had
a trial period to go through before you were cut loose on your own
with shoplifters.
The significant piece of your training was that there were other
partners in LP in your store that you could turn to or talk with
or learn from on a daily basis. Working with experienced people
or having a coach on site was the norm, and you matured fast
and became engaged early on in investigations. The more you did,
the more you got noticed. Getting noticed created the chance for
advancement and stability.
What about Today?
There are differences today. Some may get the opportunity to
start their careers in a big box and experience an even better and
faster learning curve. Many others starting out today do not have
that opportunity. After initial training, you likely will be given
an assignment working alone. You will be asked to perform the
non-investigative responsibilities and can learn and do them well fairly
quickly. But, how are you on the investigation piece? How are you on
observing and apprehending a shoplifter? How much mentoring and
coaching and hands-on training have you had from others in learning
a very critical, dangerous, and potentially libelous action?
How long will it be before you are allowed to become involved
will be there to show you, teach you, and allow you to observe the
interviews?
How do you get noticed today? That question is often asked
by young people today. How do you get noticed and create an
opportunity for advancement?
To be young again in todays loss prevention environment is
certainly differentmaybe better, maybe not. What do you think? If
you are at a level above store detective, do you go out of your way to
help understand what todays entry-level person is thinking, desiring,
hoping, and needing help on to achieve success? Do you tell or show
the young how to perform?
At any given time there are several thousand job openings for
entry-level loss prevention associates. Do many jump from one job to
another or leave the field altogether because they are alone in a store
and dont feel the love? Im not sure I would want to be young again
On second thought, yes I would.
| LPPORTAL.COM
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available for review at www.ADT.com or by contacting 1-800-ADT-ASAP. JANUARY FEBRUARY 2011 | LPPORTAL.COM