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Running Head: MANAGEMENT

Emotional Intelligence in Professionals

Raymond Quigley

Central Michigan University


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Article 1:

Q1: Research and analyze the history and domains of emotional intelligence to include

emotional intelligence objectives.

In this article, the author explained the history of emotional intelligence in the field

of leader ship. He revealed the importance of emotional intelligence by observing total

188 companies of management. He worked on observing the behaviors of the people

working there and checked the role of their emotional intelligence. He included the five

main components of emotional intelligence to explain the role of emotional intelligence.

The main five components explained by the author are self-awareness, self-regulation,

motivation, empathy, and social skill. These components are of great importance as these

are the main characteristics of a good leader in the field of leadership. The main objective

was to check whether there is any relation of these components with the emotional

intelligence. The author also identified the domains of the emotional intelligence by

doing research on effects of AJHP and the pharmacy leadership academy. He observed

that the emotional intelligence was based on emotional regulation, self-perception, self-

expression, stress management and the decision making ability.

2. Research and analyze the forces which shape various models for emotional

intelligence.

The main two forces explained in the article for shaping the various models of emotional

intelligence are understand the self and others. The force of understanding the self

includes the reaction of ourselves as a result of the others behavior. The models of

emotional intelligence depends upon the behavior of other people specially the customers
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with the leader. Force of self involves the goals of the leader that include the aim of the

leader while doing the leadership. If his aim is to help others and provide help to the

customer he will use his own emotional intelligence and the 5 main domains explained by

the author in the article. Moreover, the theories of emotional intelligence also depend

upon the behaviors of other people with the leader in which the emotional intelligence is

regulated from person to person. Emotional intelligence has the domain self-perception

and self-regulation. These two domains solidly depends upon the behavior of other

people. Perception develops from the observation and experience of behaviors of other

people so these two main domains depend upon the behavior and force of other people. In

this way the theories of emotional intelligence are dependent upon the two forces

important regarding the emotional intelligence.

3. Research, analyze and describe change management and leadership strategies

The author of the present article did not focus on the change in management and

leadership strategies. However, he has explained the characteristics of a good leader and

his qualities. According to him, emotional intelligence is main character of any leader. he

explained that the management and leadership depends upon the emotional intelligence as

it is based on the essential five components of human personality which are self-

perception, self-regulation, decision making, stress management and interpersonal skills.

The leadership strategies involve the interpersonal skills necessary for communication

with the other people for the sake of business as a leader. It is important for a leader to

have good interpersonal relationships so that he could communicate with the people

regarding his business management. The leadership management and behavior is affected

by the behavior of the customers and the clients. The strategies of leadership are devised
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on the basis of the types of customer and the general trend in the business. The leadership

strategies are important in running and dealing any organization and business. Any

change in leadership strategies will result in change in management by a leader.

4. Research analyze and report examples of emotional intelligence competencies

The examples of emotional intelligence of a leader can be taken in the sense that if a

leader has strong emotional intelligence then he will be able to understand the demand

and needs of the customer. A leader with strong emotional intelligence will be able to

understand the emotions of the other people and their behavior by controlling his own

emotions. For example, a leader is leading a pharmacist company, he will be able to lead

the company successfully only if he had his strong emotional intelligence. He will leave a

professional impact on the patients which will result in caring of patients in a much better

way by the pharmacist. If the leader has strong emotional stability he will be able to do

his duty with confidence and will lead his organization. As a pharmacist in the example,

emotional stability is very important to deal the patients with courage by keeping a

positive self-perception and self-regulation. A pharmacist had a good ability of taking the

decisions; he will be able to deal the clients more effectively by leaving a positive

impression on the clients.

Article 2:

Q1: research and analyze the history and domains of emotional intelligence to include

emotional intelligence objectives.

In this article the focus of the author was on a persons non-verbal self-accuracy.

According to the author a person has the ability to recall the times and ways of his verbal

gestures given by him to the other people. He explained that the five main domains of
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self-accuracy gestures are gazing, nodding, self-touching, gesturing and the smiling.

These 5 domains are also a part of emotional intelligence as the self-awareness and self-

perception is included in the self-accuracy of a person. The author conducted a research

with 84 participants to check his own hypothesis and objective that a person has more

knowledge and awareness of the non-verbal self-accuracy behavior shown by him

(Murphy, 2016). As a result of this research, he found that the people were more accurate

than the judges regarding the participants non-verbal gestures given by them in the

experiment. The results of the experiment supported the hypothesis of the author that the

people are aware of their own non-verbal gestures as compared to any judge looking and

observing them. It means that the people have more accurate self-perception about them

as compared to any other person.

2. Research and analyze the forces which shape various models for emotional

intelligence.

In this article the force explained by the author for determining the emotional

intelligence is the persons ability to have a strong self-perception. As the emotional

intelligence have 5 components. The component of self-awareness and self-regulation is

related to the self-accuracy and the ability of a person to have knowledge about his own

behavior. Self-accuracy is a force which helps in shaping the theories of emotional

intelligence. The author related the concept of self-accuracy with the emotional

intelligence in a way that if a person will aware of his own verbal and non-verbal

behavior, it means that he is keen observer towards himself. Keen observation and

awareness of behavior will ultimately lead towards the self-awareness and perception

which are important component of emotional intelligence. A person aware of his own
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behavior will be able to understand the behaviors of other people and dealing them as a

leader.

3. Research, analyze and describe change management and leadership strategies

In the article the author did not focus on any change in the management or

leadership strategies. This is related to the self-accuracy of a person regarding his non-

verbal gestures given by him in social interaction. The leader must have the ability to

judge himself and his behaviors of both verbal and non-verbal type. Self-accuracy can

play an important role in management and leadership by a person. Self-accuracy and self-

perception are interrelated and both help in leading and managing the organization. A

leader should improve his self-accuracy of his non-verbal gestures nodding, smiling,

gesturing and gazing. A leader use to interact with the people outside his social circle for

sake of his organization. During social interaction with other people, the non-verbal

gestures are of great importance because these gestures leave an impact on the minds of

other people meeting to the leader. Leader should change his non-verbal behavior

according to the needs and demands of the customers and client to improve his dealing

and management. The self-awareness and self-accuracy of a leader effects the

management by him while dealing with the social circle and the clients.

4. Research analyze and report examples of emotional intelligence competencies

According to the point and competency discussed in this article, an example of

self-accuracy is given in which the people were observed by a judge to check their non-

verbal behavior during interaction of 5 minutes with other people. For example, a leader

having sharp self-accuracy and self-observation will be able to deal with his organization

and business. Sharp self-accuracy will help in dealing with the weak points of leader
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himself in order to make the leadership more effective for the betterment of an

organization under him. If a leader himself has low self-accuracy then he will be unable

to identify faults in his own behaviors and ultimately face the problems related to the

behaviors. In light of the above example a person should have sense and skill of

understanding and observing his own behavior while interacting with other people

(American Society of Health-System Pharmacists, Inc., 2015). This will help him in

understanding the causes of problems and issues of other people due to him. He will also

become open to criticism and will improve himself by improving the weak points of his

behaviors.

Article 3

1. Research and analyze the history and domains of emotional intelligence to include

emotional intelligence objectives.

In the current article the author tried to explain the interpersonal outcomes and factors

associated with the emotional intelligence of a person. The domains explained in the

research about the emotional intelligence are the interpersonal factors which are good

health, support and power at work place. A research conducted by the author to check the

factors affecting the emotional intelligence of the participant. He conducted a research on

total 319 working adults taken from United states and checked their emotional

intelligence by comparing their physical and mental health, work place satisfaction and

support at work place (Schutte, 2014). He concluded that the people having good health

and strong support at work place showed more emotional intelligence than other people

having poor health and lack of emotional support at work place. The results were in

accordance with the hypothesis of the author which was that the emotional intelligence is
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positively related to the interpersonal factors such as good physical, mental health and

strong support at work place.

2. Research and analyze the forces which shape various models for emotional

intelligence.

According to the author of the article, the forces which play an important role in the

models of emotional intelligence are by the other people and the person inner self.

The forces by other people include providing the support and power to a leader so that

he could perform his duties in an appropriate way and more effectively. The power

given by other people to the leader helps in giving the confidence to the person to

lead an organization by depending upon the confidence on his own abilities given by

the other people (Fullagar, 2012). These factors help in making and devising the

emotional intelligence theories by keeping the forces by other under consideration.

The forces by self includes the inner and personal health condition of a person. The

health is an important factor for any person to perform his duties in an appropriate

way.

3. Research, analyze and describe change management and leadership strategies.

To change the management and leadership strategies by a leader, it is necessary to

keep in mind the interpersonal factors like health, power by other and support given

by the other people at work place. If the aim is to improve the leadership strategies of

a leader, it is important to change the environment of work place by providing him

more support and power to give him confidence on his own abilities of managing the

organization. The more power and support will make the leader to do and pay his best

for the success of the organization on the basis of his leadership strategies
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(Fidzgerlad, 2010).

4. Research analyze and report examples of emotional intelligence competencies

appropriate and necessary for leadership professionals/.

The examples of the competencies of emotional intelligence for the professional are

given as under:

Health is main factor in the performing the professional duties accurately and with

motivation. For example, if a person who is a leader is not feeling well and is facing the

serious health challenges, he will be unable to concentrate on his leadership. He will pay

more attention to his health in order to make him able for leadership. In this way the

health issues will hinder the duties of a leader.

Another example of emotional intelligence competencies is giving the power and

support to a leader at work place. For example, if a leader faces lack of support and

power, he will become insufficient by losing his confidence on his abilities of leading an

organization due to the lack of trust and support by people surrounding him at workplace.

In this way the competencies are important in managing the professional responsibilities

of a person.
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References

American Society of Health-System Pharmacists, Inc. (2015) "Emotional Intelligence:

Not Just for Leaders." Editorial. American Society of Health-System Pharmacists,

Inc: Print.

Fitzgerald, S., &Schutte, N. S. (2010).Increasing transformational leadership through

enhancing self-efficacy. Journal of Management Development, 29, 495505.

Fullagar, C., &Kelloway, E. K. (2012). New directions in positive psychology:

Implications for a healthy workplace. In J. Houdmont, L. Stavroula, & R. R. Sinclair

(Eds.), Contemporary occupational health psychology: Global perspectives on

research and practice, 2 (pp. 146161). New York: Wiley

Murphy, N. A., Mast, M. S., & Hall, J. A. (2016). Nonverbal self-accuracy: Individual

differences in knowing one's own social interaction behavior. Personality and

Individual Differences, 101, 30-34.

Schutte, N. S., &Loi, N. M. (2014).Connections between emotional intelligence and

workplace flourishing. Personality and Individual Differences,66, 134-139.