User Guide: NCR 5932-6670 USB Compact Alphanumeric Keyboard

NCR59326670USBCompact
AlphanumericKeyboard
Release1.0
UserGuide
B00500002031
IssueA

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.NCRRealPOS,NCRRealPrice,NCRRealScan,NCREasyPointandNCR
FastLaneareeitherregisteredtrademarksortrademarksofNCRCorporationintheUnitedStatesand/orothercountries.
Otherproductnamesmentionedinthispublicationmaybetrademarksorregisteredtrademarksoftheirrespectivecompanies
andareherebyacknowledged.
Wherecreationofderivativeworks,modificationsorcopiesofthisNCRcopyrighteddocumentationispermittedunderthe
termsandconditionsofanagreementyouhavewithNCR,NCRscopyrightnoticemustbeincluded.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,andfirmware
becomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.Insome
instances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consultwithyourNCR
representativeorNCRofficeforinformationthatisapplicableandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,andvalueofthis
book.
Addresscorrespondenceto:
Manager,InformationSolutionsGroup
NCRCorporation
DiscoveryCentre,3FultonRoad
Dundee,DD24SW
Scotland
InternetAddress:
http://www.info.ncr.com/eFeedback.cfm
Copyright2010
ByNCRCorporation
Duluth,GAU.S.A.
AllRightsReserved
i
Preface
Audience
Thisbookiswrittenforhardwareinstallers/servicepersonnel,systemintegrators,and
fieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnottobedisclosedor
reproducedwithoutconsent.
Safety Requirements
TheNCR59326670USBCompactAlphanumericKeyboardconformstoallapplicable
legalrequirements.ToviewthecompliancestatementsseetheNCRRealPOS
TerminalsSafetyandRegulatoryStatements(B00500001589).
ii
References
NCR59326xxxPS/2104KeyProgrammablePOSKeyboard(B00500001569)
iii
Table of Contents
Chapter1:Introduction
Overview .................................................................................................................11
Features....................................................................................................................12
32ProgrammableFunctionKeys...................................................................12
KeyClicksandErrorTones............................................................................12
ExternalUSBPort ............................................................................................12
KeyboardStatusIndicator ..............................................................................13
GlidePad...........................................................................................................13
Dimensions..............................................................................................................14
Weight ......................................................................................................................14
Chapter2:Installation
EnvironmentalConditions....................................................................................21
PhysicalEnvironment .....................................................................................21
OperatingRange..........................................................................................21
StorageRange...............................................................................................21
TransitRange ...............................................................................................21
ElectricalEnvironment....................................................................................22
CableConnection ...................................................................................................23
KeyboardConnectorPinOuts .......................................................................24
Chapter3:Configuration
SystemRequirements.............................................................................................31
KeyboardConnection .................................................................................31
OperatingSystem ........................................................................................31
ConfigurationAccess .............................................................................................32
DefaultPhysicalKeyLayout ................................................................................33
KeyPositionNumber ............................................................................................34
GUIConfigurationSoftware.................................................................................35
LaunchingGUIConfigurationSoftware ......................................................35
MainWindow...................................................................................................35
Information...................................................................................................36
View...............................................................................................................37
Control ..........................................................................................................39
iv
File................................................................................................................311
Connect .......................................................................................................315
ConnectandGetAllData.........................................................................316
ApplyAllConfigurationandKeyMappingtoKeyboard ..................317
Exit ...............................................................................................................318
SpeakerControlWindow .............................................................................319
SpeakerInformation..................................................................................320
Control ........................................................................................................325
KeyboardConfigurationWindow...............................................................326
Page1Tab...................................................................................................326
Page2Tab...................................................................................................327
Page3Tab...................................................................................................328
Control ........................................................................................................329
ProgrammableKeyWindow........................................................................330
DescriptionTable.......................................................................................330
Control ........................................................................................................331
KeyMappingTablewindow........................................................................332
DescriptionTable.......................................................................................332
Control ........................................................................................................333
KeyboardWindow.........................................................................................334
ViewOption ...............................................................................................334
NumericOption.........................................................................................337
Information.................................................................................................339
Control ........................................................................................................341
DoubleHighKeyConfiguration .............................................................342
KeyMappingValueDefinitionWindow ...............................................344
Chapter4:ServiceandTroubleshooting
SafetyReminders....................................................................................................41
Cleaning ........................................................................................................42
TroubleshootingTips .............................................................................................43
KeyboardIsNotWorking ..............................................................................43
SomeKeysontheKeyboardAreNotWorking ..........................................43
SomeKeyboardAreNotWorkingProperly................................................43
v
Revision Record
Issue Date Remarks
A Jan2011 Firstissue

1
Chapter 1: Introduction
Overview
TheNCR59326670USBCompactAlphanumericKeyboardisa105keypointofsale
(POS)keyboardthatprovidesmaximumflexibilitythroughitscompletesetofalpha,
numericandprogrammablefunctionkeys.Italsoprovidessuperiorcompatibility
throughitssupportofthelatestObjectLinkingandEmbeddingforRetailPOS
(OPOS)andJavaPOStoenableyoutosupporttheapplicationandtheoperating
systemofyourchoice.
Itsprimaryuseisinhighperformancecheckoutareasofgeneralmerchandiseand
fooddistributionsales.Thiskeyboardisdesignedwithsealedmembranesthatare
specificallycreatedtorepelspilledliquidsandwithstandextremeconditionsinretail
environments.
ItissupportedontheNCRterminalsRealPOS80XRT,RealPOS70XRT,RealPOS40,
andRealPOS22.ItisalsosupportedonotherPOSterminalsandworkstations
configuredasstandardpersonalcomputers(PCs).
Note: RealPOS257610andRealPOS407600havethesamemotherboard.
Note: RealPOS507611andRealPOS607601havethesamemotherboard.
32 Programmable Function Keys
Status Indicator
Glide Pad
29328

1-2 Chapter 1: Introduction
Features
Thekeyboardincludesthefollowingfeatures:
32ProgrammableFunctionKeys
KeyClicksandErrorTones
ExternalUniversalSerialBus(USB)Port
KeyboardStatusIndicator
GlidePad
32 Programmable Function Keys

The32programmablefunctionskeyscanbeprogrammedtoperformfunctions
specificforthePOSterminaloperationthroughtheconfigurationsoftware.Seethe
ProgrammableKeyWindowsectionintheConfigurationchapterofthisuser
guideformoreinformation.
Key Clicks and Error Tones

Thefrequencyandthevolumeofthetonescanbechangedthroughtheconfiguration
utility.
Thetoneindicatorincludesthefollowingthecharacteristics:
ResonantFrequency: 2400Hz
PowerRating: 300mW
SoundPressureLevel: 85dBMinimum(Measuredat10cm)
External USB Port

ThekeyboardprovidesanexternalUSBport.
Chapter 1: Introduction 1-3
Keyboard Status Indicator

Thekeyboardstatusindicatordisplaysthecurrentstateofthekeyboard.The
indicatoriscomposedoflightemittingdiodes(LEDs)withthefollowingfunctions:
NumLockIndicatorEmitsgreenlightwhenthenumberpadisinnumbermode.
CapsLockIndicatorEmitsgreenlightwhenalphakeysareincapsmode.
ScrollLockIndicatorEmitsgreenlightwhenthearrowkeysareinscrollmode.
PowerIndicatorEmitsgreenlightwhenthekeyboardisgenerallyworking
properly.
ThestatusindicatorLEDsdonotemitanylightwhenthePOSterminalisoff.
Glide Pad
Theglidepadprovidesamousetypepointingdevice.
1-4 Chapter 1: Introduction
Dimensions
185mm
(7.28 in)
371mm
(14.60 in) 44mm
(1.73in)
29329

Weight
Keyboard1.1kg(2.4lbs)
2
Chapter 2: Installation
Environmental Conditions
Physical Environment
ThissectionliststhephysicalandelectricalenvironmentsrequiredfortheNCR5932
6670USBCompactAlphanumericKeyboard.
Warning: Condensationmayoccurwhenkeyboardistransferredfromcoldareas
towarmareasduringshipment.Ifcondensationhasoccurred,ensurethatthe
keyboardhasundergoneadryingprocessbeforeitsuse.
Operating Range
Condition Range
Temperature 5Cto45C(40Fto113F)
RelativeHumidity 10%to90%T
BarometricPressure 15.2to0.2psiuptoamaximumof9,850feet
Storage Range
Condition Range
TemperatureRange 10Cto50C(14Fto120F)
TemperatureChange 15C(27F)perhourmaximum
HumidityRange 10%to90%RelativeHumidity
Transit Range
Condition Range
TemperatureRange 40Cto60C(40Fto140F)
TemperatureChange 20C(68F)perhourmaximum
HumidityRange 5%to95%RelativeHumidity
2-2 Chapter 2: Installation
Electrical Environment
Theelectricalenvironmentrequiredforthekeyboardmoduleislistedasfollows:
Parameter Symbol Min Max Unit
SupplyVoltage V IN 4.75 5.5 V
SupplyCurrent I IN 150 mA
Note: Thekeyboardisnotsensitivetopowersupplyrisetime.
Chapter 2: Installation 2-3
Cable Connection
TheNCR59326670USBCompactAlphanumericKeyboardconnectstothePOS
terminalthroughaUSBinterface.AUSBcablewithStandardAplugononeendand
StandardBplugontheotherendisrequiredforusewiththiskeyboard.
29330

TheStandardAplugisconnectedtothePOSterminalandtheStandardBplugis
connectedtothekeyboard.ItalsoprovidesanadditionalUSBportforStandardA
plugs.
29331
ThefollowingNCRcablescanbeusedtoestablishconnectionbetweentheNCR
59326670USBCompactAlphanumericKeyboardandthePOSterminal.
Description Part Number
1.5meterUSBcable 1432C3760015
2.5meterUSBcable 1432C3770025
4meterUSBcable 1432C3780040
2-4 Chapter 2: Installation
Keyboard Connector Pin Outs
4 3 2 1
29332

Standard A
1 2
4 3 29332

Standard B
Pin Signal Name

1 +5VDCPowerSupply
2 Data
3 Data+
4 Ground
Shell Shield
3
Chapter 3: Configuration
System Requirements
BeforeyouconfiguretheNCR59326670USBCompactAlphanumericKeyboard,
ensurethatitisconnectedtothePOSterminalandensurethatyoucomplywiththe
followingrequirements.
Keyboard Connection
TheNCR59326670USBCompactAlphanumericKeyboardrequiresahighspeedor
fullspeedUSBportforconnection.
Operating System
NCR59326670USBCompactAlphanumericKeyboardrequiresanoperatingsystem
ofWindowsXPorhigher.
Note: ContactyourlocalNCR59326670USBCompactAlphanumericKeyboard
supplierforacopyoftheconfigurationsoftware.
3-2 Chapter 3: Configuration
Configuration Access
TheNCR59326670USBCompactAlphanumericKeyboardisconfiguredusingthe
Windowsgraphicaluserinterface(GUI)configurationsoftware.TheGUIinterface
configurationsoftwarepermitsyoutodothefollowingduringconfiguration:
DetectNCR59326670USBCompactAlphanumericKeyboard
SetthekeyboardconfigurationstotheflashmemoryinthekeyboardorRAM
Setthekeyboardtofactorydefaultstate
Setthekeymappingand/orkeyboardconfigurationwiththeconfigurationdata
file
Generateconfigurationdatafile
Definethekeymappings
Definethekeyboardconfigurations
Defineprogrammablekeys
Managespeakercontrol
Downloading the Configuration Software

1. GototheNCRsupportwebsite(www.ncr.com).
2. SelectSupport.
3. SelectDriversandPatches.
4. SelectRetailSupportFiles.
5. SelectNCRRealPOSandSelfServPeripherals.
6. SelectKeyboards.
7. Select5932.
8. LocateandselectappropriatefileunderthecorrespondingsectionforNCR5932
6670USBCompactAlphanumericKeyboard.
9. Followonscreeninstructionstodownloadtheconfigurationsoftware.
Note: Forconcernsregardingtheconfigurationsoftwareinstallation,pleasecontact
yourlocalNCR59326670USBCompactAlphanumericKeyboardsupplier.
Chapter 3: Configuration 3-3
Default Physical Key Layout
F1 F2 F3 Esc Insert PgUp
Scroll
F4 F5 F6 Delete End
Lock
F7 F8 F9 Pause Home Esc
Print
F10 F11 F1
Screen
Num
Lock
~ ! @ # $ % ^ & * ( ) Num
/ =
Caps
Lock ` 1 2 3 4 5 6 7 8 9 0
Lock
*
Q W E R T Y U I O P | 7 8 9 -
Scroll
Lock
\
Caps A S D F G H J K L 4 5 6 +
Lock Enter
Shift Z X C V B N M < > Shift 1 2 3

, .
Enter
_
Ctrl Alt ? : { } 0 .
- / ; [ ] Del
29334

TheunlabeledfunctionkeysprovidethefunctionalityequivalenttoF1toF6as
follows(SeetheKeyPositionNumbersectioninthischapter.):
P12=F1
P13=F3
P14=F5
P15=F6
P16=F2
P17=F4
Key Position Number
P0 P4 P8 P12 P16 P20 P24 P28
P1 P5 P9 P13 P17 P21 P25 P29
P2 P6 P10 P14 P18 P22 P26 P30
P3 P7 P11 P15 P19 P23 P27 P31

Num
Lock
1 2 3 4 5 6 7 8 9 10 11 15 90 95 100 13
Caps
Lock
16 17 18 19 20 21 22 23 24 25 26 29 N1 N2 N3 105
Scroll
Lock
30 31 32 33 34 35 36 37 38 39 43 92 97 102 106
44 46 47 48 49 50 51 52 53 54 57 N4 N5 N6
108
58 12 60 55 61 40 41 27 28 99 N7 104
29335
Note: ThekeypositionnumberisbasedontheIBMPS/2keyboardstandardkey
positionnumber.However,keysP1P31andN1N7areuniqueintheNCR59326670
USBCompactAlphanumericKeyboard.
GUI Configuration Software
Launching GUI Configuration Software

1.Locatesjkbcfg_win32.exefilespecifiedduringtheconfigurationsoftware
download.
2.Selectsjkbcfg_win32.exefile.TheNCR59326670USBCompactAlphanumeric
Keyboardmainwindowdisplays.
Main Window

Information

TheconfigurationsoftwareautomaticallyobtainsdatafromtheNCR59326670USB
CompactAlphanumericKeyboardwhenconnected.
TheInformationsectionofthemainwindowprovidesthefollowinginformation:
ApplicationInformationThissectionindicatesthecurrentversionofapplication
andthenameofthemanufacturer.
FirmwareInformationThissectionindicatesthecurrentversionofthekeyboard.
TheFirmwareVersionisdisplayedaftertheConnectandGetAllDatabuttonis
selected.
View

TheViewsectionofthemainwindowdisplaysandpermitsaccesstothefollowing
keyboardutilities.
Speaker Control
SelecttheSpeakercontrolcheckboxtoactivatetheSpeakercontrolwindow.Deselect
thecheckboxtohidetheSpeakercontrolwindow.SeeSpeakerControlWindow
sectioninthischapterformoreinformation.
Keyboard Configuration
SelecttheKeyboardconfigurationcheckboxtoactivatetheKeyboardconfiguration
window.DeselectthecheckboxtohidetheKeyboardconfigurationwindow.See
KeyboardConfigurationWindowsectioninthischapterformoreinformation.
Programmable Key
SelecttheProgrammableKeycheckboxtoactivatetheProgrammableKeywindow.
DeselectthecheckboxtohidetheProgrammableKeywindow.SeeProgrammable
KeyWindowsectioninthischapterformoreinformation.
Sentinel Table
SelecttheSentinelTablecheckboxtoactivatetheSentinelTablewindow.Deselectthe
checkboxtohidetheSentinelTablewindow.SeeSentinelTableWindowsectionof
thischapterformoreinformation.
Key Mapping Table

SelecttheKeyMappingTablecheckboxtoactivatetheKeyMappingTablewindow.
DeselectthecheckboxtohidetheKeyMappingwindow.SeeKeyMappingTable
Windowsectioninthischapterformoreinformation.
Keyboard
SelecttheKeyboardcheckboxtoactivatetheKeyboardwindow.Deselectthe
checkboxtohidetheKeyboardwindow.SeeKeyboardWindowsectioninthis
chapterformoreinformation.
KeyMapping Table Value Definition

SelecttheKeyMappingTableValueDefinitioncheckboxtoactivatetheKeyMapping
TableValueDefinitionwindow.DeselectthecheckboxtohidetheKeyMappingTable
ValueDefinitionwindow.SeeKeyMappingTableValueDefinitionWindowsection
inthischapterformoreinformation.
Control

TheControlsectionofthemainwindowpermitsyoutoview,setandresetthe
keyboardmode.
Get Keyboard Status

SelectGetKeyboardStatustoviewthecurrentkeyboardstatus.
Repeat
Ifyouwanttosettheprogramtoreadthekeyboardstatuseverysecond,selectthe
RepeatcheckboxbeforeyouselecttheGetKeyboardStatusbutton.Thisaction
promptstheprogramtoreadthekeyboardstatuseveryseconduntilyouselectthe
StoptogetKBDStatusbutton.Ifyouwanttheprogramtoreadthekeyboardstatus
onlyonce,deselecttheRepeatcheckboxbeforeyouselecttheGetKeyboardStatus
button.
Stop to Get KBD Status

SelectStoptogetKBDStatustostoptheprogramfromreadingtheKeyboardStatus.
Reload Configurations and Key Mapping from Keyboard

SelectReloadconfigurationsandkeymappingfromkeyboardtopromptthe
programtoreadallthekeyboardconfigurationsandkeymappingsfromkeyboard.
Reset Keyboard to Factory Default State

SelectResetkeyboardtofactorydefaultstatetoresetthekeyboardtoitsfactory
defaultstate.
Write All Configuration and Key Mapping to Flash Memory

SelectWriteallconfigurationandkeymappingtoFlashmemorytopromptthe
programtowritealltheconfigurationsandthekeymappingstotheflashmemory.
File

TheFilesectionofthemainwindowpermitsyoutobrowseandsavedifferent
keyboardfiles.
Browse
Selectthe (browse)buttontolocateaconfigurationdatafilefromthePOS
terminal.

Afterfollowingwindowdisplays,selectOpen.

Save
SelectSavetosavethecurrentconfigurationsandkeymappingstothespecifiedfile.

SaveAs
SelectSaveAstosavethecurrentconfigurationsandkeymappingsasanewfile.

Thefollowingwindowdisplays.

Connect
SelectConnecttodetectNCR59326670USBCompactAlphanumericKeyboard.

IfNCR59326670USBCompactAlphanumericKeyboardisnotdetected,this
windowdisplays.

Connect and Get All Data

SelectConnectandGetAllDatatodetectNCR59326670USBCompact
AlphanumericKeyboardandtoobtainallconfigurationsandkeymapdata.

Apply All Configuration and Key Mapping to Keyboard

SelectApplyallconfigurationandkeymappingtokeyboardtoapplyalltheset
parameterstothekeyboard.Theparametersthatyousetisonlyapplicableuntilthe
POSterminalshutsdown.TheparametersreturnstoitsoriginalvaluewhenthePOS
terminalreboots.Tokeepthesettings,writetheconfigurationtotheflashmemory.
SeetheWriteallconfigurationandkeymappingtoFlashmemorysectioninthis

Exit
SelectExittoclosetheprogram.

Speaker Control Window

Speaker Information
Control Code
TheControlCodefieldpermitsyoutochangeSpeakerControlparameterssuchas
frequency,volumeanddurationofkeyclicksound,errorbeepsound,andimmediate
tonegenerations.
DooneofthefollowingactionstochangeSpeakerControlCodeparameters:
SelectControlCodedropdownarrowandselectthedesiredspeakeroperation
mode.

EnteravaluedirectlyintheControlCodefield.Thecontrolcodevaluesarelisted
below.

ControlCodeValue Description
0 Nooperation
1 Sounderrortone
2 Soundimmediate
3 Setkeyclickparameters
4 Seterrortoneparameters
5 Custominput
Note: Valuesenteredshouldbeinhexadecimalformat.
Note: TheSoundErrorTonecontrolcodetakesnoparametersanddisregardsthe
inputsforthefrequency,volume,anddurationparameters.Whenreceivedbythe
keyboard,itinitiatesanerrortonewithpreconfiguredfrequency,volume,and
duration.Thenewtoneimmediatelyoverridesthepriororexistingtone.
Note: Keyclicksorerrortonecanbedisabledbysettingkeyclickdurationtozero.
Keyclicksaresoundedonallkeysexceptmodifierkeys(Control,Shift,andAlt).See
theKeyboardConfigurationWindowsectioninthischapterformoreinformation.
Frequency
Youmaymanuallyentervaluesfrom0to255forthefrequencyparameterinput,
0havingthehighestsoundfrequencyand255havingthelowestsoundfrequency.

Duration
Youmaymanuallyentervaluesfrom0to255fordurationparameterinput,0
havingnosounddurationand255havingasoundduration1.02seconds.Duration
ismeasuredin250thsofasecondinthisconfigurationutility.

Volume
Youmaymanuallyentervaluesfrom0to15forthevolumeparameterinput,0
havingthelowestsoundvolumeand15havingtheloudestsoundvolume.

Control
Get Speaker Control

SelectGetSpeakerControltoprompttheprogramtoreadanddisplaythecurrent
keyboardparameters.
Set Speaker Control

SelectSetSpeakerControltoapplythesetparameterstothekeyboard.Thespeaker
controlparametersthatyousetisonlyapplicableuntilthePOSterminalshutsdown.
ThespeakercontrolparametersreturnstoitsoriginalvaluewhenthePOSterminal
reboots.Tokeepthesettings,writetheconfigurationtotheflashmemory.Seethe
WriteallconfigurationandkeymappingtoFlashmemorysectioninthischapter
formoreinformation.
Keyboard Configuration Window

Thiswindowprovidestwotabsthatpermitkeyboardconfigurationmodifications.
Page 1 Tab
ThePage1tabpermitsyoutodefineoptionsforthefollowingparameters:
Numerickeypadlayout
Doublekeyerrordetection
Autodetectionofblockingkeys
Speakercontrolparameters
Ctrl+Alt+Delprotection
GlidepadparametersandexternalUSBportlock

Page 2 Tab
ThePage2tabpermitsyoutodefineoptionsforMSRcontrol.Thiskeyboardhas
provisionsforasingleMSRbutdoesnotcurrentlycontainanMSR.

Page 3 Tab
ThePage3tabpermitsyoutodefineoptionsforblockingkeys.
Note: Disabletheautodetectionblockingkeysbeforeyoudefinetheblockingkeys
options.Theblockingkeysoptionisonlyapplicablewhentheautodetectionof
blockingkeysoptionisdisabled.Whentheautodetectionofblockingkeysoptionis
enabled,thekeyboardfirmwareduringkeyboardoperationdynamicallydefinesthe
options.

Control
Get Keyboard Configuration

SelectGetKeyboardconfigurationtoprompttheprogramtoreadanddisplaythe
currentkeyboardconfiguration.
Set Keyboard configuration

SelectSetKeyboardconfigurationtoapplythesetconfigurationtothekeyboard.The
keyboardconfigurationthatyousetisonlyapplicableuntilthePOSterminalshuts
down.ThekeyboardconfigurationreturnstoitsoriginalvaluewhenthePOS
terminalreboots.Tokeepthesettings,writetheconfigurationtotheflashmemory.
SeetheWriteallconfigurationandkeymappingtoFlashmemorysectioninthis
Programmable Key Window
Description Table
TheDescriptionTabledisplaysmodifierkeysandusagecodesforthe32POSspecific
programmablekeys.
TheRightModifierkeysandLeftModifierkeyssectionsofthedescriptiontable
permityoutoselectthecombinationofmodifierkeys(GUI,Alt,Shift,andCtrl).
TheUsagecodesectionofthedescriptiontablepermitsyoutoassigntheusageID
value.DooneofthefollowingactionstoassigntheusageIDvalues:
Enterthevaluesmanually.
DragthevaluesfromtheUsageIDfieldintheKeymappingtablevaluedefinition
window.
Note: Thekeyboardgeneratesthedefinedkeysequencefortheprogrammablekey
depressiononceyoudefineaprogrammablekey.
Control
Get Programmable key

SelectGetProgrammablekeytoprompttheprogramtoreadanddisplaythecurrent
programmablekeysinformation.
Set Programmable key

SelectSetProgrammablekeytoapplythesetprogrammablekeysinformationtothe
keyboard.Theprogrammablekeysinformationthatyousetisonlyapplicableuntil
thePOSterminalshutsdown.Theprogrammablekeysinformationreturnstoits
originalvaluewhenthePOSterminalreboots.Tokeepthesettings,writethe
configurationtotheflashmemory.SeetheWriteallconfigurationandkeymapping
toFlashmemorysectioninthischapterformoreinformation.
Key Mapping Table window

Warning: Thissectionisforadvancedusersanddevelopers.Impropersettings
maycauseanunexpectedkeyboardoperation.
Description Table
TheDescriptionTabledisplaysthekeymappingstatusofkeymatrixtableinthe
keyboard.
Thistablepermitsyoutodefinethekeyfunctionsofthekeyboard.Thiswindow
providesamoreflexiblebutriskieralternativemethodofdefiningkeyfunctions
comparedtotheKeyboardwindow.
YoumaydefinekeyfunctionsintheKeyboardwindowtominimizethepossibilityof
impropersettings.SeeKeyboardWindowsectioninthischapterformore
information.
Youcanassignavalueinthetablevaluefieldbytypingkeyboardorbydragging
fromKeymappingtablevaluedefinitionwindow.WhendraggingthedatafromKey
mappingtablevaluedefinitionwindow,youmustgetthedatafrominthetablevalue
field.N/Aitemscannotbeselected.
Control
Get Key Mapping Table

SelectGetKeyMappingTabletoprompttheprogramtoreadanddisplaythe
currentkeymappinginformation.
Set Key Mapping Table

SelectSetKeymappingtabletoapplythesetkeymappinginformationtothe
keyboard.ThekeymappinginformationthatyousetisonlyapplicableuntilthePOS
terminalshutsdown.Thekeymappinginformationreturnstoitsoriginalvaluewhen
thePOSterminalreboots.Tokeepthesettings,writetheconfigurationtotheflash
memory.SeetheWriteallconfigurationandkeymappingtoFlashmemorysection
inthischapterformoreinformation.
Keyboard Window
View Option
TheViewOptionsectionprovidesthefollowingviewmodes:
KeypositionnumberSelectKeypositionnumberviewmodeifyouwanttosee
thekeyboardlayoutwithkeypositionnumberoneachcap.Thekeyposition
numberalwayskeepsitsoriginalpositionregardlessofkeymapping
modifications.

LayoutSelectLayoutviewmode,ifyouwanttoseethekeyboardlayoutwiththe
keynameoneachcap.Thekeynamechangesdependingonthekeymapping
modifications.

UsageIDSelectedUsageIDviewmodeifyouwanttoseethekeyboardlayout
withUsageIDvalueoneachcap.TheUsageIDvaluechangesdependingonthe
keymappingmodifications.

Numeric Option
TheViewOptionsectionpermitsyoutosetthenumericpadmodeandthe0
configuration.
Numeric Pad Mode

Selectoneofthefollowingnumericpadmodes:
TelephoneSelectTelephonetosetthenumericpadinatelephonekeypadlayout
mode.

CalculatorSelectCalculatortosetthenumericpadinacalculatorkeypadlayout
mode.

0 Configuration
Selectoneofthefollowing0configurationmodes:
Single0Setsthekeypositions#99and#N7astwoseparatedsinglewidthkeys.
Thisoptionsetsthekeyboardtogenerateseparatekeycodesfromeachkey.

Note: Thisoptiononlyworkswhentheautodetectionofblockingkeysoptionis
disabled.Theconfigurationsoftwareautomaticallydisablestheautodetectionof
blockingkeysoption.Youcanenabletheautodetectionofblockingkeysoptionin
thekeyboardconfigurationwindow.SeetheKeyboardConfigurationWindow
Wide0Setsthekeypositions#99to0and#N7toundefinedforadouble
widthkey.

Note: Thisoptiononlyworkswhentheautodetectionofblockingkeysoptionis
disabled.Theconfigurationsoftwareautomaticallydisablestheautodetectionof
blockingkeysoption.Youcanenabletheautodetectionofblockingkeysoptionin
thekeyboardconfigurationwindow.SeetheKeyboardConfigurationWindow
Information
TheinformationsectionoftheKeyboardwindowdisplaystheusageIDvalueandkey
namewhenyouselectoneofthekeys.
Usage ID value
ThisfielddisplaystheHIDusageIDvalueoftheselectedkey.

Key
Thisfielddisplaysthekeynameoftheselectedkey.Itpermitsyoutochangethekey
nameandtheusageIDvaluethroughthefollowingsteps:
1. Selectdropdownarrowtoviewkeylist
2. Selectthedesiredkey.ThekeynameandtheusageIPisassignedtotheselected
key.
Right/Left
Thisoptionisactivatedifyouselectoneofupper32programmablePOSkeyarea
whichareP0P31.RightmeansrightsideofthemodifierkeysandLeftmeansleft
sideofthemodifierkeys.Whenthisoptionactivated,youcandefinethecombination
ofmodifierkeysfortheselectedkey.

Forexample,iftheAltandShiftcheckboxesareselectedandtheF1keyisassigned
fortheselectedkey,thekeyboardgeneratesAlt+Shift+F1keycombinationforthe
selectedkeydepression.
Control
Apply
SelectApplytosetkeymappinginformationtothekeyboard.
Thefollowingconfigurationsarealsoappliedtothekeyboard:
Programmablekeysinformationfortheupper32programmablePOSkeys
Calculatorandtelephonenumerickeypadlayout
Doubleandsinglewide0option
Note: ThekeymappinginformationthatyousetisonlyapplicableuntilthePOS
terminalshutsdown.Thekeymappinginformationreturnstoitsoriginalvaluewhen
thePOSterminalreboots.Tokeepthesettings,writetheconfigurationtotheflash
memory.SeetheWriteallconfigurationandkeymappingtoFlashmemorysection
inthischapterformoreinformation.Thekeymappinginformationotherthanupper
32programmablePOSkeyareaisalwaysstoredintotheFlashmemory.
Reload
SelectReloadtoprompttheprogramtoreadanddisplaythecurrentkeymapping
information.
Double High Key Configuration

YoucanconfigurethekeysP0P31,locatedintheupper32programmablePOSkey
sectionofthekeyboardlayout,aseitherdoubleheightkeyorsingleheightkey
throughthefollowingsteps:
1. Ontherowthatyouwanttoconfigure,rightclickonthebuttonthatyoudesireto
define.

2. Selectoneofthefollowingkeyblockingpattern:
0000Definesthekeysontherowasfoursingleheightkeys.

100Definestheuppertwokeysontherowasonedoubleheightkeyandthe
lowertwokeysontherowastwosingleheightkeys.

010Definesthemiddletwokeysontherowasonedoubleheightkey,the
upperkeyontherowasasingleheightkeyandthelowerkeyontherowasa
singleheightkey.

001Definesthelowertwokeysontherowasonedoubleheightkeyandthe
uppertwokeysontherowastwosingleheightkeys.

11Definestheuppertwokeysontherowasonedoubleheightkeyandthe
lowertwokeysontherowasonedoubleheightkey.

Key Mapping Value Definition Window

TheKeyMappingDefinitionWindowdisplaysthehexadecimaltablevalue,HID
usageIDandthekey(usage)nameofeachkey.
Chapter 4: Service and Troubleshooting
Safety Reminders
Carefullyfollowthesesafetyrequirementsbeforeservicingthekeyboards.
Thekeyboarddoesnotcontainanyuserserviceablepartsandshouldonlybeserviced
byaqualifiedservicetechnician.
Beforeservicingthekeyboard,plugyourgroundstrapintoapropergrounding
outlet.Failuretodosomaydamageit.Also,disconnectthepowercordfromthePOS
terminaltowhichthekeyboardisconnectedanddisconnectthecablesfromthePOS
terminaltothekeyboard.
Toprotecttheinternalcircuitryfromdamage,unplugthepowercordandthen
momentarilypressthepowerswitchtodrainthepowersupplycapacitance.
Thepowercordisusedasthemaindisconnectdevice.Ensurethatthesocketoutletis
locatedorinstalledneartheequipmentandiseasilyaccessible.
ThekeyboardshouldonlybepoweredbyaSafetyExtraLowVoltage(SELV)power
supplysourcewithanavailablepowerlevelof5amperesorless,andsuitableforthe
countryofinstallation.Thepowersourcemustbecertifiedbytheappropriatesafety
agencyforthecountryofinstallation.
Iftheperipheraldoesnothaveafuse,itmustbepoweredbyanSELVpowersupply
source.
Iftheperipheralhasafuse,replaceonlywiththesametypeandratingsoffusefor
continuedprotectionagainstriskoffire.
4-2 Chapter 4: Service and Troubleshooting
Cleaning
PerformthefollowingactionstocleanNCR59326670USBCompactAlphanumeric
Keyboard:
1. TurnoffthePOSterminalproperly.
2. Unplugthecablefromthekeyboard.
3. Sprayliquidcleaner(suchaswindowcleanersprayoraproductdesignedfor
cleaningofficecomputerequipment)ontoasoftclothtowipethekeysand
keyboardhousingclean.Donotsprayliquidcleanersdirectlyontothekeyboard.
4. Letthekeyboarddrycompletely.
5. Useeitheracannedairtypeofficesupplycleaningequipmentorasmall
vacuumtoremovedustorforeignobjectsbetweenthekeys.
6. Pluginthekeyboardcable.Keyboardisnowreadyforuse.
Chapter 4: Service and Troubleshooting 4-3
Troubleshooting Tips
NCRoffersbothonsiteandmailinservicefortheNCR59326670USBCompact
AlphanumericKeyboard.Beforecallingforserviceormailinginyourunitforrepair,
readthefollowingtroubleshootingtipstoensurethekeyboardneedsrepair.These
tipsincludeactionsthatcanbeusedtocorrectspecificproblemswithouttheaidofa
trainedtechnician.
Keyboard Is Not Working

Probable Cause Possible Solution
Keyboardisnotpowered CheckPOSterminalpower
Keyboardcableisnotconnected Connectcabletokeyboardandconnect
keyboardcabletothekeyboardport
(USB)ofthePOSterminal
Some Keys on the Keyboard Are Not Working

Keyboardcableisnotconnected ConnectkeyboardcabletoPCkeyboard
portandbackofkeyboard
Keyboardisconfigured Reconfigurekeyboardthrough
incorrectly configurationsoftware
Some Keyboard Are Not Working Properly

Keyboardisconfigured Reconfigurekeyboardthrough
incorrectly configurationsoftware

User Guide: NCR 5932-6670 USB Compact Alphanumeric Keyboard

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NCR59326670USBCompact

32 Programmable Function Keys

Key Clicks and Error Tones

External USB Port

Keyboard Status Indicator

Keyboard Connector Pin Outs

Pin Signal Name

Downloading the Configuration Software

Default Physical Key Layout

F1 F2 F3 Esc Insert PgUp

F7 F8 F9 Pause Home Esc

Shift Z X C V B N M < > Shift 1 2 3

Key Position Number

P0 P4 P8 P12 P16 P20 P24 P28

P1 P5 P9 P13 P17 P21 P25 P29

P2 P6 P10 P14 P18 P22 P26 P30

P3 P7 P11 P15 P19 P23 P27 P31

GUI Configuration Software

Launching GUI Configuration Software

Key Mapping Table

KeyMapping Table Value Definition

Get Keyboard Status

Stop to Get KBD Status

Reload Configurations and Key Mapping from Keyboard

Reset Keyboard to Factory Default State

Write All Configuration and Key Mapping to Flash Memory

Connect and Get All Data

Apply All Configuration and Key Mapping to Keyboard

Speaker Control Window

Get Speaker Control

Set Speaker Control

Keyboard Configuration Window

Get Keyboard Configuration

Set Keyboard configuration

Programmable Key Window

Get Programmable key

Set Programmable key

Key Mapping Table window

Get Key Mapping Table

Set Key Mapping Table

Numeric Pad Mode

Double High Key Configuration

Key Mapping Value Definition Window

Chapter 4: Service and Troubleshooting

Keyboard Is Not Working

Some Keys on the Keyboard Are Not Working

Some Keyboard Are Not Working Properly

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