Name: ________________________________________ Date: ___________

Course Year & Section: _____________________ Score: __________

Instruction: Answer the following questions. Strictly NO ERASURES are allowed.

I. TRUE OR FALSE. Write the word relations if the statement is CORRECT and the word industrial
if it is WRONG. (22 points)

___________1. An organized workstation reflects ones personality.

___________2. As a worker, it is your responsibility to provide a comfortable working environment.
___________3. By using time management skills, you can control the destruction that waste your
time.
___________4. Time management shows you how to use your time in the most effective way.
___________5. The value of teamwork and cooperation is not necessary to office workers.
___________6. Time management is a set of unrelated non-sense skills.
___________8. When you feel good of what you are doing you are in a comfortable environment.
___________9. When your work area is well-organized you can work more efficiently and
effectively.
___________10. Daily work plan requires setting objectives for the day, assigning priorities and
recording the work to be done.
___________11. What you can finish now do not postpone anymore.
___________12. Dont rely on your own judgment, if the worker appears to be a conflict.
___________13. Future appointments are not important.
___________14. Calendar of activities is important and necessary in the office.
___________15. You can delegate some of the available work to your co-workers.
___________16. As an employee, you are obliged to follow the written and unwritten policies.
___________17. It is proper to compare the present situation of your work of that of the previous.
___________18. It is right to initiate to your superior.
___________19. It is proper to ask your co-worker how much they are earning.
___________20. It is correct to have a serious relationship with a married man.
___________21. It is right to use the office telephone for personal purposes.
___________22. Use office time for your personal activity.

II. MATCHING TYPE. Match Column A to Column B. (15 points)

Column A Column B
____1. Time management A. given task by the employer/supervision
____2. Delegation B. knowing techniques in effective writing
____3. Assigned task C. fear to commit mistakes
____4. Tactfulness D. use of time in the most effective and productive way
____5. Action plan E. assigned somebody to do task
____6. Recognition F. planning for personal and professional achievement
____7. Routine task G. daily work/duties in the workplace
____8. SWOT H. strong temptation to delay the given task
____9. Activity log I. a brief list of task
____10. Writing skills J. strength, weakness, opportunity, threat
____11. Prioritized to do K. internal emotional upsets
____12. Perfectionism L. saying and doing at the right time and place
____13. Goal setting M. things to do according to priority
____14. Procrastination N. gives credit when a job has been successful
____15. Anxiety O. determining how much you completed in every
activity

III. ENUMERATION: Enumerate what is being asked. (23 points)

A. Ten Commandments of Human Relations

1.________________________________________________
2.________________________________________________

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 3.________________________________________________
4.________________________________________________
5.________________________________________________
6.________________________________________________
7.________________________________________________
8.________________________________________________
9.________________________________________________
10._______________________________________________

B. Steps on how to handle an angry complainant

11.________________________________________________
12.________________________________________________
13.________________________________________________
14.________________________________________________
15.________________________________________________
16.________________________________________________
17.________________________________________________
18.________________________________________________
19.________________________________________________
20.________________________________________________

C. Guidelines on how to develop good human relations at work

21._________________________________________________
22._________________________________________________
23._________________________________________________

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