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LG THHHOK1211A CLEAN PUBLIC AREAS

LEARNERS GUIDE
CLEAN PUBLIC AREAS

Published by

HEART TRUST/NATIONAL TRAINING AGENCY

Produced by

Learning Management Services Department


Gordon Town Road
Kingston 7
Jamaica W.I.

This material is protected by copyright. Copying this material or any part of it by any means, including
digital or in any form is prohibited unless prior written permission is obtained from the HEART
Trust/NTA.

*** 2004 ***

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TABLE OF CONTENTS

PAGE

Introduction.......................................................................................................................... 1

Welcome ................................................................................................................... 1
This Competency Unit.................................................................................................... 1
Before You Start ............................................................................................................. 2
Planning Your Learning Programme ............................................................................. 2
Self-Assessment Checklist ............................................................................................. 3
How To Use This Learners Guide ................................................................................ 5
Using the Computer and other Resources...................................................................... 6
Method of Assessment.................................................................................................... 6

Element 1: Clean internal public areas and corridors ...................................................... 7

Self-Assessment Checklist ........................................................................................... 15

Element 2: Clean public restrooms...................................................................................... 17

Self-Assessment Checklist ........................................................................................... 27

Element 3: Clean outdoor areas ........................................................................................... 29

Self-Assessment Checklist ........................................................................................... 32

Element 4: Clean windows .................................................................................................... 33

Self-Assessment Checklist ........................................................................................... 36

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LG-THHHOK1211A:
CLEAN PUBLIC AREAS

INTRODUCTION

Welcome

Welcome to the Learners Guide for Unit of Competency Clean Public Areas. This is just
one of a number of Learners Guides produced for the Business Administrative Sector, and it is
designed to guide you, the learner, through a series of learning processes and activities that will
enable you to achieve the specified learning outcomes for the competency unit.

The content of this guide was developed from the Competency Standard THHHOK1211A,
which is one of the basic building blocks for the National Vocational Qualification of Jamaica
(NVQ-J) certification within the industry. Please refer to your Learners Handbook for a
thorough explanation of standards and competencies, and how these relate to the NVQ-J
certification.

You are also advised to consult the Competency Standard and Assessment Instrument for a better
understanding of what is required to master the competency.

This Competency Unit

Clean public areas addresses the knowledge and skills requirements for effectively cleaning
public areas. There are four main areas or elements:

Element 1: Clean internal public areas and corridors

Element 2: Clean public restrooms

Element 3: Clean outdoor areas

Element 4: Clean windows

As you go through each element, you will find critical information relating to each one. You are
advised to study them carefully so that you will be able to develop the necessary knowledge,
skills and attitudes for cleaning public areas.

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Before you start

Before you start this Learners Guide, you need to:

a. Obtain a Learners Logbook that you will use to record evidence of your new
skills/competence. As you demonstrate your new skills, record your activities and have your
learning facilitator sign off on them. This will allow you to provide evidence of your
competence when you are being assessed against the competency standard.

b. Ensure that you have access to the facilities and equipment necessary for learning.

c. Ensure that your learning resources are available.

d. Ensure that you are wearing suitable clothing, that tools and equipment are safe, and that the
correct safety equipment is used.

e. Plan your learning programme (see below)

f. Understand how to use this Learners Guide (see below)

Planning your learning programme

The self-assessment checklist on the following page will assist you in planning your training
programme as it will help you to think about the knowledge and skills needed to demonstrate
competency in this unit. As you go through the checklist you will be able to find out what
elements you have already mastered and which ones you will need to pay more attention to as
you go through the learning process.

To complete the self-assessment checklist, simply read the statements and tick the Yes or No
box. You should do this exercise now.

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Self-assessment Checklist
- Clean public areas

Element 1 Clean internal public areas and corridors Yes No

1. I can carry out work within time allowed with minimum


noise and disruption to guests ( ) ( )

2. I can make cleaning agents and equipment of the right type,


ready according to instructions ( ) ( )

3. I can follow enterprise procedures correctly in the collection


and disposal of trash and other disposable items ( ) ( )

4. I can clean and supplied waste-paper bins with new plastic


liners where used ( ) ( )

5. I can free ceiling from dust, dirt and insects and spider webs ( ) ( )

6. I can wipe windows, mirrors and other fixtures clean from


dust and removable stains ( ) ( )

Element 2 Clean public restrooms Yes No

1. I can make cleaning and sterilizing agents of the right type


and correct ready and used ( ) ( )

2. I can free restroom of unpleasant smells ( ) ( )

3. I can identify leaks and/or faulty plumbing and immediately


reported ( ) ( )

4. I can clean, sanitized and polish restroom fixtures inside,


outside and round the base and back where accessible ( ) ( )

5. I can clean floor starting from the upper part of room


moving downwards and clockwise or anti-clockwise round
the room ( ) ( )

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Element 2 Contd Yes No

6. I can clean, polish and free mirrors and wall tiles from water
spots and removable stains ( ) ( )

7. I can free drains and overflows from blockages and in good


repair ( ) ( )

8. I can arrange restroom supplies according to established


style ( ) ( )

9. I can clean and sanitise stools and chairs using appropriate


method and supplies ( ) ( )

Element 3 Clean outdoor areas Yes No

1. I can clean and arrange outdoor furniture according to house


policy and free from damage ( ) ( )

2. I can clean, free walking surfaces from debris and mildew ( ) ( )

3. I can identify and report problem situations immediately to


the appropriate person ( ) ( )

Element 4 Clean windows Yes No

1. I can use cleaning agents and equipment of the correct type


and correctly ( ) ( )

2. I can clean windows starting from top down and surrounding


arrears free of marks from water or cleaning agent ( ) ( )

3. I can free corners and window frames from dust and dirt ( ) ( )

How did you do?

If you ticked all or most of the Yes boxes then you might not need to go through the entire
guide. Ask your learning facilitator to assist you in determining the most appropriate action
you should take.

If you ticked a few of the Yes boxes or none at all then you should work through all of the
guide, even though some of the material my be familiar to you.

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Plan your learning based on your answers. Be sure to involve your learning facilitator in the
planning process.

How to use this Learners Guide

This Learners Guide is designed to assist you in working and learning at your own pace.

We suggest that you:

Go through the sections/elements as they are presented (starting at Section 1)

Check your progress at each checkpoint to ensure that you have understood the material

Observe the icons and special graphics used throughout this guide to remind you of what you
have to do and to enhance your learning. The icons and their meanings are as follows:

Complete Assessment Exercise


This exercise requires you to think about the knowledge
and skills that you have or will develop in this competency
unit.

Definition Box
Words/phases are defined or explained in this box. The
words/phases being explained are in bold print.

Checkpoint
This denotes a brain teaser and is used to check your
understanding of the materials presented. No answers are
provided for the questions asked.

Activity
This denotes something for you to do either alone or with
the assistance of your trainer/supervisor.

Reference
Points you to the reference materials and other support
documents or resources used in compiling the unit content.

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Ask your learning facilitator for help if you have any problems with the interpretation of the
contents, the procedures, or the availability of resources.

Complete each activity as you come to it. If the activity requires you to perform an actual
task, be sure to tell your learning facilitator when you get to that activity so that he/she can
make some arrangements, if necessary.

Get your learning facilitator to sign and date the Learner Logbook when you have completed
an activity.

Complete the self-assessment checklist at the end of each section or element.

When you have worked through all elements of the guide, and when you can tick every Yes
box, you are ready for assessment and should ask your learning facilitator to assist you in making
the arrangements to have your performance assessed.

Using the Computer and Other Resources

Where your activities refer you to the library, computer and Internet resources, ask your learning
facilitator to assist you with locating these resources. If you are getting your training in an
institution, there may be a library and a computer laboratory. If this is not the case, visit the local
library and find out what resources are available.

If you are new to the computer and the Internet, someone in the computer room should be able to
show you how to use these resources.

Please note that in many of your activities you have been referred to information on the Internet.
This is because the Internet has a vast amount of information that can help you in acquiring the
particular competencies. We would like to advise you, however, that we cannot guarantee that
all the sites will be available when you need them. If this happens, ask your learning facilitator
to assist you with locating other sites that have the information you require.

Method of Assessment

Competency will be assessed while you are actually performing the tasks related to this
competency, this may be in a real workplace or a simulated situation that accurately relates to the
work situation. You are advised to consult the associated competency standard and assessment
instrument for further details relating to the assessment strategies.

You may now start your learning. Have fun while you work!

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ELEMENT 1: CLEAN INTERNAL PUBLIC AREAS AND CORRIDORS

LEARNING OUTCOMES

As you go through this element you need to ensure that you acquire the knowledge, skills and
attitudes necessary to clean internal public areas and corridors. This element will prepare you to:

1. Carry out work within time allowed and with minimum noise and disruption to guests.
2. Select and prepare the right type of cleaning equipment and agents and use them
according to instructions.
3. Collect and dispose of trash and other disposable items according to property procedures.
4. Clean and reline wastepaper bins.
5. Ensure that ceiling is free from dirt, dust, insects and spider webs.
6. Clean windows, mirrors and other fixtures to remove dust and removable stains.
7. Clean and/or vacuum floors including corners.
8. Observe cleaning intervals.

CARRYING OUT WORK WITHIN TIME ALLOWED AND WITH MINIMUM DISRUPTION
TO GUESTS

Public areas include restrooms, conference rooms, reception areas, lounges, ballrooms, gift
shops, entrance ways, massage parlours, gymnasiums, saunas, offices and elevators.

Specific procedures are usually in place for cleaning


each of these areas and the intervals at which such
cleaning must take place. Make sure you know these
procedures and times. These areas are outside of the
guests room and are generally accessible. When
guests are present, it is important that you complete
cleaning activities with as little disruption as possible.

Schedule your work for those periods when guests are either absent from these areas or present
only in minimum numbers.

When you are performing cleaning activities, make sure that you follow appropriate safety
precautions such as displaying appropriate warning signs so that guests will know that they
should be careful when entering the area to avoid injury.

Refer to: The Housekeeping Student Manual for more information.

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CHECKPOINT:

Why is it necessary to display warning signs?

ACTIVITY:

Visit an accommodation property. Observe how the task of


cleaning public areas is accomplished.
Discuss with your learning facilitator and peers.

SELECTING AND PREPARING THE RIGHT TYPE OF CLEANING EQUIPMENT AND


AGENTS

Once you know the areas to be cleaned and the types of surfaces/materials, you will be able to
select your cleaning equipment and other supplies. Make sure that you know what product to
use on each surface. You can consult with your standards manual or supervisor to get this
information. Ensure that you have the appropriate quantities of the items you will need so that
you do not lose time going back to stores for additional materials. Remember to use equipment
and cleaning agent according to given instructions.

Refer to: The Housekeeping Student Manual for more information.

CHECKPOINT:

Why is it necessary to know the appropriate material to use on each


surface?

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ACTIVITY:

Make a list of the cleaning equipment and supplies that you think you
will need to clean different surface areas in a lobby. Discuss with
your facilitator and peers.

COLLECTING AND DISPOSING OF TRASH AND OTHER DISPOSABLE ITEMS

You should be careful when collecting trash and other disposable materials. It is important that
you wear the necessary protective gear to ensure your safety. Disposable items may include
bodily waste that may cause an infection.

Some forms of waste have serious environmental impact so you need to know the standards
established not only by your organisation but also by public health authorities.
Remember to carefully collect trash and other disposable items and place them in a plastic bag.
Put plastic bag in the area designated by the establishment for collection and disposal by the
relevant authorities.

Refer to: The Housekeeping Student Manual, and Metropolitan Parks & Markets
and Environmental Solutions Ltd which are sources for information on waste disposal.

CHECKPOINT:

Name any two diseases that can be transmitted through the improper
disposal of waste materials?

ACTIVITY:

Visit your local health authority. Collect information on their policies


for the disposal of different types of waste materials. Share this
information with your group and discuss.

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CLEANING AND RELINING WASTEPAPER BINS

To clean a wastepaper bin, you first empty its contents while wearing gloves to ensure that there
is no unsafe contact. Also check to ensure there is no damage to the bin, then clean with the
cleaning solution that is appropriate for the material (wood, metal, plastic).

You may clean the bin either by washing or wiping, again depending on the material. Ensure that
the bin is then dried, relined with new plastic liners and replaced in its designated position.

The contents of the bin should be placed in a designated area for disposal according to property
standards.

Follow safe work practices when cleaning and relining waste paper bins.

Refer to: The Housekeeping Student Manual M2-129 for more information.

CHECKPOINT:

Why is it important to avoid placing your bare hands in a bin with


waste material?

ACTIVITY:

List the types of waste materials you would expect to find in a bin
found in the reception area. How would you dispose of it?

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CLEANING DIRT, DUST AND INSECTS FROM CEILINGS

In preparation for cleaning ceilings, collect all the necessary cleaning materials that you will
need. Always cover furniture and fixtures including electrical sockets. You could also move
furniture and other items out of the work area if possible.

Use a cobweb broom to remove cobwebs and insects from ceilings and corners of the room.
Where soil is present, use cleaning solution and cloth to wipe and then dry. Clean ceiling fans
and light fixtures as necessary. Remember that after cleaning the ceiling the room will become
dusty or dirty. You may need to carry out a cleaning, exercise in the room afterwards.

Replace items of furniture that were removed to facilitate cleaning. Check to see that area is
properly cleaned and return cleaning supplies to storage areas.

Refer to: The Housekeeping Student Manual- M2-98 for more information on
cleaning ceiling.

CHECKPOINT:

Why is it necessary to collect cleaning supplies before you begin to


clean?

ACTIVITY:

Discuss with your learning facilitator whether there are other means
to remove insects and whether these are safe.

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CLEANING WINDOWS, MIRRORS AND OTHER FIXTURES

To clean windows first dust with a soft cloth or duster then use a cloth dampened with cleaning
solution to wipe. Remove excess cleaning solution with a squeegee or dry cloth. Remember to
remove or place to one side all window treatments (drapes, blinds, curtains) so that they are not
damaged.

To clean mirrors, you should first remove all traces of dust with a soft cloth and then wipe
surface with a cloth dampened with cleaning solution; buff dry. Try to avoid damage to frames
or other decorations. Clean frames and other areas in the appropriate manner.

Fixtures such as electrical appliances and faucets are to be wiped free of all dust and removable
soil using a suitable cleaning solution and method.

Refer to: The Housekeeping Student Manual M2-96, 107 for more information.

CHECKPOINT:

What would you say is the most important thing you should know
before you begin cleaning?

ACTIVITY:

Make a list of the different types of materials commonly used to


make windows, mirrors and fixtures. State the method you would use
in cleaning each material

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CLEANING FLOORS USING APPROPRIATE METHODS

The method you will use to clean floors depends on the type of floor surface. This may be wood,
stone, tiles or carpeting or other man made materials such as vinyl. These materials may be used
singly or in combinations. Make sure you can correctly identify the flooring material and know
the appropriate cleaning method to use.

The various methods include, damp mopping, vacuuming, polishing and shampooing. Once you
have determined the material and the cleaning method, collect the cleaning supplies you will
need and prepare the area for cleaning. This may require the removal of items of furniture, the
placement of warning signs or barricading the area. After you have done this, commence the
cleaning process and at the end replace all items disturbed and all cleaning supplies to their
appropriate storage.

Wear appropriate personal protective equipment when cleaning floors and follow all hygiene
principles.

Refer to: The Housekeeping Student Manual M2-48-65 for more information.

CHECKPOINT:

When would you use damp mopping as a cleaning method?

ACTIVITY:

Demonstrate how you would damp mop on area. Discuss in your


group and with your learning facilitator whether the procedure was
correctly done.

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OBSERVING CLEANING INTERVALS

Property standards will dictate the frequency of cleaning. Sometimes cleaning intervals are
dependent on the usage of a particular area. An area that has a high usage rate will most likely
have more frequent cleaning intervals. If you are in doubt, consult you supervisor for clear and
correct information. Make sure you know and adhere to the established requirements so that the
area is kept clean and sanitary at all times.

CHECKPOINT:

Why is it important to know the cleaning schedule for specific areas?

ACTIVITY:

Call your local hotel. Find out the cleaning intervals for their
internal/public areas and corridors. Discuss with your learning
facilitator.

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READY TO TEST YOUR COMPETENCY?

Now that you have completed this element, check if you have fully grasped all the components
by doing the following self-assessment:

Checklist 1 Yes No

1. I know how to carry out work within time allowed with


minimum noise and disruption to guests ( ) ( )

2. I know how to make ready and use cleaning agents and


equipment of the right type according to instruction ( ) ( )

3. I can follow enterprise procedures correctly in the


collection and disposal of trash and other disposable
items ( ) ( )

4. I know how to clean and supply waste-paper bins with


new plastic liners where used ( ) ( )

5. I know how to free ceiling from dust, dirt and insects and
spider webs ( ) ( )

6. I know how to wipe windows, mirrors and other fixtures


clean from dust and removable stains ( ) ( )

7. I know how to sweep, vacuum floors including corners,


thoroughly and/or cleaned ( ) ( )

8. I know how to observe cleaning intervals correctly ( ) ( )

Checklist 2 Yes No

1. Work is carried out within time allowed with minimum


noise and disruption to guests ( ) ( )

2. Cleaning agents and equipment are of the right type, are


made ready and used according to instructions ( ) ( )

3. Enterprise procedures are correctly followed in the


collection and disposal of trash and other disposable
items ( ) ( )

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Checklist 2 Contd Yes No

4. Waste-paper bins are clean and supplied with new plastic


liners where used ( ) ( )

5. Ceiling is free from dust, dirt and insects and spider webs ( ) ( )

6. Windows, mirrors and other fixtures are wiped clean and


from dust and removable stains ( ) ( )

7. Floors, including corners, are thoroughly swept,


vacuumed and/or cleaned ( ) ( )

8. Cleaning intervals are correctly observed ( ) ( )

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ELEMENT 2: CLEAN PUBLIC RESTROOMS

LEARNING OUTCOMES

As you go through this element you need to ensure that you acquire the knowledge, skills and
attitudes necessary to clean public restrooms. This element will prepare you to:

1. Select and prepare for use appropriate cleaning and sterilizing agents.
2. Eliminate unpleasant smells from restroom.
3. Identify and report leaks and/or faulty plumbing.
4. Clean, sanitize and polish accessible areas of all restroom fixtures.
5. Clean floor starting from the upper part of room moving downwards and clockwise or
anti-clockwise round the room.
6. Clean and polish mirrors and wall tiles free of water spots and removable stains.
7. Clean drains and overflows free of blockages and maintain in good repair.
8. Arrange restroom supplies according to established style.
9. Clean and sanitize stools and chairs using appropriate methods and supplies.

SELECT AND PREPARE APPROPRIATE CLEANING AND STERILIZING AGENTS

Cleaning a public restroom, may include cleaning the following areas:

Toilet/urinal Cupboards
Soap dispensers Ashtrays
Face basins Hand dryers
Floors Windows
Trash containers Lighting fixtures
Faucets Showers/baths
Mirrors Toilet paper/tissue holder
Partition between stalls

Before you begin to clean, collect all the necessary cleaning and sterilizing supplies and
equipment that you will need. Make sure that you have the correct items as well as warning or
caution signs to be displayed.

Some cleaning equipment or materials that you might need are:

Cleaning rag Hard bristle brush Toilet brush


Gloves Soft cloth Sponge
Goggles Sanitary tape

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The most widely used cleaning and sterilizing agents for bathrooms are:

All-purpose cleansers Toilet bowl cleaners


Disinfectants Deodorants
Liquid detergents Antiseptics

Always ensure that you have the right type of cleaning and sanitizing agents. Selecting and
using incorrect agents can result in:

Discolouration of surface.
Unnecessary waste of time.
Loosening of adhesives on tiles.
Slippery surface.

Always ensure that you know and understand how to use the various cleaning agents.
Detergents, for example, are more effective when dissolved in water. They loosen and lift dirt
and rinse easily. You can also add bleach to the detergent to make it stronger.

Acid based cleaners such as hydrochloric acid removes water stains and lime-scale from toilets
and tarnish from metals. Alkaline cleaners such as baking or washing soda clean drains and
remove stubborn grease and stains. Alcohol based cleaners evaporate easily and are ideal for
cleaning mirrors and windows.

Refer to: The Housekeeping Student Manual M2-13 to M2 -14 for more information.

CHECKPOINT:

Why is it important to ensure that cleaning agents are of the right


type?

ACTIVITY:

Visit your local supermarket. Take note of the various cleaning and
sanitizing agents. List their uses. Discuss with your peers and
facilitator.

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ELIMINATING UNPLEASANT SMELLS FROM RESTROOM

The frequency with which you clean an area will depend on the location and frequency of use. It
is important that you clean restrooms according to an established time schedule. This will help
keep the area clean and free from unpleasant odours.

To eliminate unpleasant odours, ensure that you clean restroom thoroughly. The following are
some guidelines for cleaning that you need to observe:

All soil should be removed before disinfecting


and sanitizing the area.

Toilets and urinals should be flushed to remove


waste before cleaning.

Know the materials from which fixtures are


made so the correct cleaning agent can be used.

Pay special attention to grouting around bath


area and around tiles.

Cleaning cloths for the bathroom should be clearly


identified so they are used for that specific function at all times.

Clean inside and outside of toilets.

You may use some form of deodorant to maintain a fresh smell in your restrooms. Note that
some disinfectants already contain certain deodorants so it may not be necessary to use a
separate deodorant.

CHECKPOINT:

Why is it important that unpleasant odours be eliminated from


restrooms?

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ACTIVITY:

Visit a local hotel and assess steps taken to eliminate unpleasant


smells from public restrooms. Discuss the importance of cleaning and
deodorizing restrooms, with your learning facilitator and peers.

IDENTIFYING AND REPORTING LEAKS AND /OR FAULTY PLUMBING

When conducting your cleaning activities, ensure that all fixtures and fitting are in good working
order. In checking the condition of restrooms, look out for the following faults.

- Broken / missing fixtures


- clogged drains
- running toilet
- leaking taps

Immediately report faulty plumbing to your supervisor or the relevant persons so that the
problem can be fixed quickly. If left unattended, these faults can worsen and cause damage or
wastage of water.

CHECKPOINT:

Why is it important to report faulty plumbing immediately?

ACTIVITY:

Call you nearest National Water Commission (NWC) office. Find


out the implications of not repairing faulty plumbing quickly. Discuss
these with your learning facilitator and peers.

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CLEANING, SANITIZING AND POLISHING ACCESSIBLE AREAS OF ALL RESTROOM


FIXTURES

Before starting the cleaning process, ensure that you are wearing the required protective gear
such as gloves and mask. Be thorough when carrying out your duties. Remember to remove all
soils before disinfecting and sanitizing an area.

Face basins and toilets should be thoroughly rinsed after using cleansers containing acids as the
acid will harm the glaze and the persons using the facility. Always clean inside and outside of
basins.

In cleaning toilets, pay special attention


to the inner edge as this is an area where
soil and bacteria can easily accumulate.
You need to use a toilet brush and cleanser
to scour the inside of the toilet. Use an
all-purpose cleaner to wipe toilet cover,
seat, tank, tank cover, flushing lever,
pedestal and base.

Some public restrooms have a shower facility. Clean shower by applying cleanser to a damp
cloth and wash wall tiles and shower area.
Remember to include all faucets, shower-heads, overflows and shower curtains in the cleaning
process. Use a hard bristle brush to scrub overflow, drain and chain. Also clean mirrors and
counter tops.

Polish all faucets, shower rods, shower-heads, glass, brass, wood and metal surfaces.
It is important that you clean, sanitize and polish all accessible areas in the restroom to maintain
a clean environment.

Refer to: The Housekeeping Student Manual M2-111 to 126 for more information.

CHECKPOINT:

Why is it important to clean, sanitize and polish all accessible areas


of restroom?

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ACTIVITY:

Visit a public restroom, observe the areas that have been cleaned and
polished. Assess the effectiveness of the cleaning process. Make
recommendations on how cleanliness can be improved. Discuss your
findings recommendations with your facilitator and peers.

CLEANING FLOORS

Cleaning floor, starting from the upper part of room moving downward and clockwise or anti-
clockwise around the room. When cleaning restroom floor you may need the following
equipment.

Broom Wet mop Hand brush Bucket


Water Liquid detergent All-purpose cleanser
Cleaning cloth Gloves Dust pan

You should remove bins and other obstacles before you start. Sweep floor and check for
damages and stains. Sprinkle detergent solution in corners and behind bathroom fixtures. Use a
stain remover to remove any stains present. Always start cleaning floor at the point farthest
away from the entrance to the room and work your way downwards in a clockwise or anti-
clockwise manner. This technique will prevent you from coming in contact with the areas of the
floor that you have already cleaned. Scrub or wipe floor from side to side in vertical and
horizontal movements.

While scrubbing and mopping floors, pay special attention to corners and behind fixtures. Rinse
floor with a clean mop pushing water towards trap. Use a clean cloth to dry the floor. Try to
avoid having excess water on the floor. If this happens, use a sponge to remove the excess.

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Refer to: The Housekeeping Student Manual M2-124 to 125 for more information.

CHECKPOINT:

What is the importance of cleaning floors using the downward,


clockwise or anti-clockwise technique?

ACTIVITY:

It is advisable NOT to wax bathroom floors. State the reasons for


this. Discuss with your learning facilitator.

CLEANING AND POLISHING MIRRORS AND WALL TILES

When cleaning mirrors, avoid using abrasive substances. It important that you first remove dust
with a lint free cloth. You may use a solution of vinegar and water to remove finger marks and
grease marks. In addition, you may use a solvent such as methylated spirit to remove stains like
lipstick and toothpaste. Newspaper is also a good material for cleaning mirrors.

Remove dust, dirt and grease marks with a soft cloth first when cleaning wall tiles. Pay attention
to dirt that may be present in the grout around the tiles. Stains can be removed from tiles by
rubbing with a damp cloth and bicarbonate of soda.

After rinsing, allow wall to dry then polish the surface. Use oils to polish dull surfaces. Paste
and creams for matt surfaces, and creams or spray for gloss surfaces.

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CHECKPOINT:

Explain the process that should be used when cleaning or polishing


mirrors and walls

ACTIVITY:

Practice cleaning and polishing the mirrors and wall tiles in your own
bathroom or the one at your institution. Where possible this will be
assessed by learning facilitator.

CLEANING DRAINS AND OVERFLOWS

Wearing gloves, remove hair, debris and pieces of soap from drain. Scrub overflow, stopper and
drain with an appropriate cleaner using a toothbrush. Rinse the area with warm water and
disinfectant.

Check to ensure that drains are not clogged. Taps should not be dripping and water should run
out freely.

CHECKPOINT:

How should drains and overflows be cleaned?

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ACTIVITY:

Discuss with your learning facilitator the importance of checking


drains for blockage.

ARRANGING RESTROOM SUPPLIES ACCORDING TO ESTABLISHED STYLE

Accessories and amenities vary from property to property. Supplies should be arranged
according to property standards and style. Replenish and position facial tissue, paper towels,
soap and toilet paper as required. Always replace the correct number of each item.

You may also be required to position other amenities such as ashtrays, shampoos and reserve
rolls of toilet paper or hand towels. Display professionalism by knowing and understanding the
established style of your organization so that you can arrange restroom supplies in the
appropriate manner.

CHECKPOINT:

Why is it important to be aware of the established style of the


organization?

ACTIVITY:

Visit a public restroom. Find out the established style of the


property. Discuss with your peers.

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CLEANING AND SANITIZING STOOLS AND CHAIRS USING APPROPRIATE METHODS


AND SUPPLIES

Always be knowledgeable of the type of surface that you are handling. When cleaning stools
and chairs, you may need a vacuum cleaner, soft brush, cleaning solution and a soft cloth. Your
cleaning solution is dependent on the material from which the stool or chair is made. If the item
is of a wood finish, use cleaning agent that is ideal for wood surfaces. Likewise, if the furniture
is made of cloth or upholstery, use an appropriate cleaner. Remember to remove stains before
starting the cleaning process.

Refer to: The Housekeeping Student Manual M2-73 for more information.

CHECKPOINT:

Why should stools and chairs be cleaned?

ACTIVITY:

In groups take material used to make stools and chairs to class, and
supplies you would use to clean each material. Clean and sanitize
these stools and chairs using the appropriate method. This exercise
will be assessed by your learning facilitator.

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READY TO TEST YOUR COMPETENCY?

Now that you have completed this element, check if you have fully grasped all the components
by doing the following self-assessment:

Checklist 1 Yes No

1. I know how to make cleaning and sterilizing agents of


the right type and correctly ready and use ( ) ( )

2. I understand how to free restroom of unpleasant smells ( ) ( )

3. I understand how to identify leaks and/or faulty


plumbing and immediately reported ( ) ( )

4. I know how to clean, sanitize and polish restroom


fixtures inside, outside and round the base and back
where accessible ( ) ( )

5. I know how to clean floor starting from the upper part of


room moving downwards and clockwise or anti-
clockwise round the round ( ) ( )

6. I know how to clean, polish and free mirrors and wall


tiles from water spots and removable stains ( ) ( )

7. I know how to free drains and overflows from blockages


and in good repair ( ) ( )

8. I know how to arrange restroom supplies according to


established style ( ) ( )

9. I know how cleaned and sanitized stools and chairs using


appropriate method and supplies ( ) ( )

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Checklist 2 Yes No

1. Cleaning intervals are correctly observed ( ) ( )

2. Restroom is free of unpleasant smells ( ) ( )

3. Leaks and/or faulty plumbing are identified and


immediately reported ( ) ( )

4. Restroom fixtures are cleaned, sanitised and polished


inside, outside and round the base and back where
accessible ( ) ( )

5. Floor is cleaned starting from the upper part of room


moving downwards and clockwise or anti-clockwise
round the round ( ) ( )

6. Mirrors and wall are clean, polished and free from water
spots and removable stains ( ) ( )

7. Drains and overflows are free from blockages and in


good repair ( ) ( )

8. Restroom supplies are arranged according to established


style ( ) ( )

9. Stools and chairs are cleaned and sanitized using


appropriate method and supplies ( ) ( )

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ELEMENT 3: CLEAN OUTDOOR AREAS

LEARNING OUTCOMES

As you go through this element you need to ensure that you acquire the knowledge, skills and
attitudes necessary to clean outdoor areas. This element will prepare you to:

1. Clean and arrange outdoor furniture according to property policy.


2. Clean walking surfaces free of debris and mildew.
3. Identify and report problem situations immediately to the appropriate personnel.

CLEANING AND ARRANGING OUTDOOR FURNITURE

Outdoor areas form part of the public areas of a property and will include such areas as the pool,
walkways, corridors, patios, gardens and play areas. Furniture and equipment suited to the area is
usually present for guest use and comfort.

Each property usually has standards governing the cleaning and maintenance of these areas.
These standards to ensure the cleanliness, safety and aesthetic appeal of the area are adhered to.
This requires your wiping, washing, sanitizing and arranging furniture at the stipulated intervals
with as little disturbance as possible to users in the area. You should also ensure that furniture is
in good repair. Report all damages immediately to the relevant persons.

CHECKPOINT:

How important is it to clean outdoor areas?

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ACTIVITY:

The swimming pool is an important outdoor area. How would you


clean this area? Make a list of the equipment and supplies you will
need.

CLEANING WALKING SURFACES

The cleaning process may involve sweeping and mopping of floors, dusting, wiping and
sanitizing furniture and equipment. Debris such as sharp objects, sand, leaves and twigs, glass,
bottles and other forms of garbage is to be safely removed and disposed of. You may have to
clean area at regular intervals depending on the usage.

At the end of the cleaning exercise the area should be in line with property standards and be safe
for all who use it.

Refer to: The Housekeeping Student Manual for more information.

CHECKPOINT:

Outdoor walking surfaces are washed by rainwater and swept by the


wind therefore there is no need to clean them. Is this a true
statement? Explain your answer.

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ACTIVITY:

Do you believe there are differences in cleaning outdoor areas when


compared to indoor areas? Discuss with your learning facilitator and
peers.

IDENTIFYING AND REPORTING PROBLEM SITUATIONS

The safety and convenience of all those who use the facilities is extremely important. Part of
your job therefore, is to pay keen attention to your surroundings and report immediately any
situation poses potential harm or hazard. Problem situation include leaks, water damage, broken
windows, damaged furniture or safety risks.

Make sure you know the person who has responsibility for an area so that you can report all
problems immediately. When you report a problem make sure you have all the
details/information to assist the person to whom you make the report. If there are forms to be
completed make sure you complete them accurately.

Refer to: Hospitality & Tourism, Student Manual M2-6-7, M2-48-56

CHECKPOINT:

How can problem situations affect users of the facility?

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ACTIVITY:

Make a list of what you consider to be the possible problems that


could arise when cleaning outdoor areas. Discuss the possible
solutions to them.

READY TO TEST YOUR COMPETENCY?

Now that you have completed this element, check if you have fully grasped all the components
by doing the following self-assessment:

Checklist 1 Yes No

1. I know how to clean, arrange outdoor furniture according


to house policy and free from damage ( ) ( )

2. I know how to clean, free walking surfaces from debris


and mildews ( ) ( )

3. I understand identify and report problems situations


immediately to the appropriate person ( ) ( )

Checklist 2 Yes No

1. Outdoor furniture is clean, arranged according to house


policy and free from damage ( ) ( )

2. Walking surfaces are clean, free from debris and mildew ( ) ( )

3. Problem situations are identified and reported


immediately to the appropriate person ( ) ( )

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ELEMENT 4: CLEAN WINDOWS

LEARNING OUTCOMES

As you go through this element you need to ensure that you acquire the knowledge, skills and
attitudes necessary for cleaning windows. This element will prepare you to:

1. Select and use correct cleaning agents and equipment.


2. Clean windows starting from top down and leave surrounding areas free of marks from
water or cleaning agent.
3. Remove dust and dirt from corners and window frames.

SELECTING AND USING CORRECT CLEANING AGENTS AND EQUIPMENT

The materials from which windows are made, the design of the window and where they are
placed on the building are important factors to consider when cleaning. This will help you to
select the right cleaning agents and equipment. This will also affect how often they should be
cleaned. For example, a window located in an area where there is constant dust and rainwater
should be cleaned frequently.

To clean windows, you need to collect and use the appropriate cleaning agents such as detergent,
glass cleaner and polish. You may need equipment such as stepladder, bucket, drop cloth and a
small paintbrush for dusting crevices.

Refer to: Hospitality & Tourism, Student Manual M2-93,94 for more information on
selecting and using cleaning agents and equipment.

CHECKPOINT:

What are the appropriate equipment and cleaners for cleaning


windows?

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ACTIVITY:

Discuss with your facilitator the importance of selecting and using


correct cleaning agent and equipment.

CLEANING WINDOWS STARTING FROM TOP DOWN AND LEAVING SURROUNDING


AREAS FREE OF MARKS FROM WATER OR CLEANING AGENT

You are required to ensure that outdoor areas are kept as clean and safe as all other areas of the
property. Usually guests see these areas before entering the guest room and will use them over
the period of their stay. If the areas appear dirty or unkempt a negative image of the property is
created.

You should prepare the area for cleaning by removing window treatments such as drapes and
curtains. Furniture, fixtures, fittings and any other obstacles must either be removed or covered
during the cleaning process to prevent damage.

To clean windows, you prepare the cleaning solution and apply it to the window after you have
dusted it, with a damp cloth. Wash windows from top down and remember to wipe all the parts
of the window including moulding, sill and panes. Dry and leave windows free of all spots,
stains and smears. Check to see that hinges and locks are in good working order.

At the end of the exercise all furniture, fixtures and window treatments which were removed
should be repositioned in their designated area and all cleaning equipment returned to proper
storage area.

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Refer to: Hospitality & Tourism, student manual M2-94-95&98-99.

CHECKPOINT:

The location of a window affects the frequency with which it is


cleaned. Explain this statement

ACTIVITY:

Discuss with learning facilitator how the appearance of a propertys


outdoor areas can affect guests.

REMOVING DUST AND DIRT FROM CORNERS AND WINDOW FRAMES

When cleaning windows, be meticulous and pay special attention to corners, crevices and
frames. Use a small paintbrush to remove dust and dirt in hard to clean areas. You may want to
wear a dust mask to prevent inhalation of dust particles.

Window frames should be cleaned and polished appropriately.

CHECKPOINT:

Why is it important to properly clean window corners and frames?

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ACTIVITY:

Visit a hotel and assess how corners, windows and frames are
cleaned. Discuss your observations with your facilitator and peers.

READY TO TEST YOUR COMPETENCY?

Now that you have completed this element, check if you have fully grasped all the components
by doing the following self-assessment:

Checklist 1 Yes No

1. I know how to use cleaning agents and equipment of the


correct type correctly ( ) ( )

2. I know how to clean windows starting from top down


and surrounding areas free of marks from water or
cleaning agent ( ) ( )

3. I know how to free corners windows frames from dust


and dirt ( ) ( )

Checklist 2 Yes No

1. Cleaning agents and equipment are of the correct type


and correctly used ( ) ( )

2. Windows are cleaned starting from top and down and


surrounding areas are free of marks from water or
cleaning agent ( ) ( )

3. Corners and window frames are free of dust and dirt ( ) ( )

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