Change Management Guide

ChangeManagementGuide_FINAL.
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ChangeManagementGuide_FINAL.pdf


INTRODUCTION
WHAT IS CHANGE MANAGEMENT?
CHANGE STARTS WITH A VISION
Characteristics of an Effective Vision0F :
What about a Strategy?
COMMON OBSTACLES TO CHANGE1F
OVERVIEW OF THE LEADERS ROLE FOR MANAGING CHANGE2F
WHY DO CHANGE EFFORTS FAIL?
Eight Errors Common to Organizational Change Efforts and Their Consequences3F
ROLES AND RESPONSIBILITIES FOR CHANGE
WHERE TO START?
CHANGE MANAGEMENT MODEL5F
EIGHT STEPS TO EFFECTIVE CHANGE MANGEMENT
Step one: Increase Urgency
Step two: Build the Guiding Team
Step three: Get the Vision Right
Step four: Communicate for Buy-In
Step five: Empower Action
Step six: Create Short Term Wins
Step seven: Dont Let Up
Step eight: Make Change Stick
COMMUNICATION STRATEGY
1. Building a Strategy
2. Involving Key Stakeholders in Communications Efforts
3. Determining Message Content
4. Identifying Most Effective Communication Channels
Advantages and Disadvantages of Communication Channels6F
5. Ensuring Follow-Up
MANAGING THE EMOTIONS IN CHANGE
Bridges Three Phases of Transitions
Phase 1: Ending, Losing, Letting Go
Phase 2: The Neutral Zone
Phase 3: The New Beginning
Additional Tips to Addressing Resistance
WHATS YOUR PERSONALITY PREFERENCE?
FINAL TIPS AND HINTS:
ADDITIONAL RESOURCES
Books:
Articles:
Websites:
CONTACT INFORMATION
TEAM CHARTER GUIDELINES/CHECK LIST
CHANGE ASSESSMENT AND PLANNING TEMPLATE8F
COMMUNCATIONS STRAGEGY TEMPLATE
COMMUNICATIONS TIPS9F :
MANAGERS CHECKLIST FOR COMMUNICATING CHANGE10F
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CHANGE MANAGEMENT
LEADERSHIP GUIDE
2011

2
TABLE OF CONTENTS
INTRODUCTION
________________________________
________________________________
__
4
WHAT IS CHANGE MANAGEMENT?
________________________________
_______________________
4
C
HANGE STARTS WITH A VISION
________________________________
________________________
5
Characteristics of an Effective Vision:
________________________________
_________________
5
What about a Strategy?
________________________________
_____________________________

6
COMMON OBSTACLES TO CHANGE
________________________________
__________________
6
OVERVIEW OF THE LEADERS ROLE FOR MANAGING CHANGE
___________________________
7
WHY DO CHANGE E
FFORTS FAIL?
________________________________
___________________
7
Eight Errors Common to Organizational Change Efforts and Their Consequences
__________
7
ROLES AND RESPONSIBILITIES FOR CHAN
GE
________________________________
_________
8
WHERE TO START?
________________________________
_______________________________
9
CHANGE MANAGEMENT MODEL
________________________________
___________________
10
EIGHT STEPS TO
EFFECTIVE CHANGE MANGEMENT
________________________________
___
11
Step one: Increase Urgency
________________________________
________________________
11
Step two: Build the Guiding Team
________________________________
___________________
11

Step three: Get the Vision Right

________________________________
_____________________
12
Step four: Communicate for Buy
-
In
________________________________
__________________
12
Step five: Empower A
ction
________________________________
__________________________
13
Step six: Create Short

Term Wins
________________________________
__________________
13
Step seven: Dont Let Up
________________________________
___________________________
14
Step eight: Make Change Stick
________________________________
______________________
14
COMMUNICATION STRATEGY
________________________________
______________________
15
1.
Building a Strategy
________________________________
____________________________
15
2.
Involving Key Stakeholders in Communications Efforts
____________________________
16
3.

Determining Message Content

________________________________
__________________
16
4.
I
dentifying Most Effective Communication Channels
_______________________________
16
Advantages and Disadvantages of Communication Channels
___________________________
17
5.
Ensuring Follow
-
Up
________________________________
___________________________
17
MANAGING THE EMOTIONS IN CHANGE
________________________________
_____________
18































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Thumbnails Document Outline Attachments

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file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

Step three: Get the Vision Right

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Determining Message Content

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file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

file:///C|/Documents%20and%20Settings/K/Desktop/Change%20Management/ChangeManagementGuide_FINAL.pdf[22-Feb-15 2:32:53 AM]

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