ALOK KUMAR SHRIVASTAVA

S/o G.N.LAL
B-50/126, M.G Nagar,
K. Bagh, patna 800026
Mobile: 9709018256
9709700097
alokmoncha@gmail.com
alokkumar.shrivastava@vodafone.com

SUMMARY OF EXPERIENCE
21 Year of Experience in Customer Services, Telecom, BPO & commercial operations
Currently employed as Assistant Manager, Vodafone Mobile Services, Now based at Gaya

EMPLOYMENT HISTORY

Assistant Manager
December 2010 till Date
Location: Gaya & Ranchi

New profile
Maintaining healthy relation relation with1700 postpaid base of Gaya zone including 85 accounts
( generating 50 % of the total postpaid sales/Mpesa )
Responsible for CSR activity
Managing the lowest churn %age with the collection %age of 100

Assistant Manager, Cogent e-services

November2010 December2010

Dealer help line--

Managing the seat utilization of 95%
Responsible for managing cost per seat
Set up done for all north India process
Assistant Manager, (121 customer care)
Aegis Ltd.
November 2009 May2010
Location: Bihar & Jharkhand

Managing Customer Care with 650 customer care executive catering Bihar and Jharkhand out of 225
was in my alignment.
Responsible for daily AL/Attrition/Shrinkage/Repeat/Seat utilization

Senior Team Leader, (Retailer Help Desk / Outbound)

Call 2 Connect (I) Pvt. Ltd.
May 2006 Nov 2009
LOCATION: NOIDA

Key Result Areas:

Process growth was @ 60% against the operational cost of 48%
Consistently Delivering the Service level of >90%, OCR : 98% , ICE -90%, Repeat <5%

Independently worked for Mutal funds investment

May 2002 Nov 2006
LOCATION: PATNA

Venture Infotek June1996 to July - 2002

Maintained a healthy relationship with all bank and clients of the company
Acquisition done for all the merchant doing credit card transaction through EDC
Ensuring report and payment

Academic Qualifications:-
B.Com in 1995 from Patna university Patna
Done computer course in 1992 from Uptron ACL Patna

Personal Details:-

Fathers Name: - Shri Gopal Narayan Lal

Date of Birth: - 28th October 1975
Marital Status: - Married
Kids 2

Date
Alok Shrivastava