Chapter 3

RESULTS

This Chapter contains the tabular presentation, analysis, and interpretation of the
gathered data from the survey conducted. The seven sections were evaluated
alongside with each comprised sub - sections. This evaluation resulted in Fairly
Prepared in the perspective of the administrators and Slightly Prepared in the
perspective of the faculty in all Sections stated in the ISO standard.

Table 3.1 Respondents

Respondents Frequency Percentage

Administrators 23 72.50%

Faculty

College of Arts and Sciences 1 2.25%

College of Education 1 2.25%

College of Business and Accountancy 3 7.50%

College of Health Sciences 0 0%

College of Engineering 0 0%

College of Computer Studies 1 2.25%

Elementary Training Department 9 22.5%

Junior High School 0 0%

Senior High School 2 5.00%

TOTAL 40 100%

19
Table 3.2 Section 4 - Context of the Organization

Administrators Faculty

The university is capable of Mean Standard Interpretation Mean Standard Interpretation

Deviation Deviation

Determining the internal and external issues 3.87 0.63 Slightly 3.94 0.75 Slightly
that are relevant to its purpose and strategic Prepared Prepared
direction.
Monitoring and reviewing these issues 3.57 0.66 Slightly 3.82 0.81 Slightly
(internal and external) on its ability to impact Prepared Prepared
to the Quality Management System and its
intended results.
Determining the requirements of relevant 3.61 0.66 Slightly 3.76 0.75 Slightly
parties. (e.g. a person or organization that Prepared Prepared
can affect, be affected by, or perceive
themselves to be affected by a decision or
activity.)
Determining the processes needed for the 3.43 0.59 Fairly 3.82 0.95 Slightly
quality management system and their Prepared Prepared
application throughout the organization
process pertaining to all requirements of ISO
9001:2015 standards
Determining the sequence and interaction of 3.52 0.67 Slightly 3.88 0.70 Slightly
the processes of the quality management Prepared Prepared
system.
Determining criteria and the methods needed 3.48 0.73 Fairly 3.82 0.81 Slightly
to ensure that both the operation and control Prepared Prepared
of these processes are effective.
Ensuring that all the resources and 3.39 0.66 Fairly 3.88 1.11 Slightly
information required for operation and Prepared Prepared
monitoring of the processes are available
from time to time.
Having planned arrangements for monitoring 3.30 0.56 Fairly 3.82 0.95 Slightly
measurement, wherever applicable, and Prepared Prepared
analysis of the processes.
Implementing the planned arrangements 3.22 0.52 Fairly 3.82 0.81 Slightly
along with their control mechanism for the Prepared Prepared
achievement of planned results and for
continual improvement of the processes.
Mean of Means 3.49 Fairly 3.84 Slightly
Prepared Prepared

Table 3.2 comprised the answers of both administrators and faculty regarding the
context of the organization. For the administrators, the activity with the highest mean is
determining the internal and external issues that are relevant to its purpose and
strategic direction with a mean of 3.87 and the activity with the lowest mean is
implementing the planned arrangements along with their control mechanism for the
achievement of planned results and for continual improvement of the processes with a
mean of 3.22. For the faculty, the activity with the highest mean is the same with the
administrators with a mean of 3.94 and the activity with the lowest mean is determining
the requirements of relevant parties with a mean of 3.76. The overall assessment of the

20
administrators in the section 4 of the standard is Fairly Prepared with an average mean
of 3.49 while the facultys is Slightly Prepared with an average mean of 3.84.

Table 3.3 Leadership

Administrators Faculty

Is the top management committed to lead and aim for Mean Standard Interpretation Mean Standard Interpretation
development and implementation? If Yes, can it Deviation Deviation
perform the following?
Communicate to the organization about the 4.13 0.63 Slightly 4.24 0.66 Slightly
importance of maintaining high quality of Prepared Prepared
instructional process.
Satisfy the requirements of students and the 3.74 0.75 Slightly 4.24 0.66 Slightly
employing organizations is communicated to Prepared Prepared
the employees from time to time through
circulars, notices, meetings etc.
Establish and display a quality policy at 3.39 0.99 Fairly 4.24 0.75 Slightly
prominent locations in the University and Prepared Prepared
everyone has been made to understand the
intent of the quality policy and the
commitment contained in it.
Establish Quality objectives along with their 3.61 0.78 Slightly 4.29 0.69 Slightly
means and measures. Prepared Prepared

Conduct management reviews at planned 3.61 0.99 Slightly 4.24 0.66 Slightly
intervals to ensure the continuing suitability, Prepared Prepared
adequacy and effectiveness of the quality
management system.
Resources are made available as and when 3.39 0.78 Fairly 4.00 0.71 Slightly
required for carrying out activities. Prepared Prepared

Is the top management able to come up with a quality

policy which
Is appropriate to the context of the 3.70 0.70 Slightly 4.06 0.66 Slightly
organization? Prepared Prepared

Includes a commitment to comply with 3.74 0.75 Slightly 4.00 0.79 Slightly
requirements and continually improve the Prepared Prepared
effectiveness of the quality management
system?
Provides a framework for establishing and 3.39 0.89 Fairly 4.06 0.66 Slightly
reviewing quality objectives? Prepared Prepared

Can be communicated, understood and 3.48 0.79 Fairly 3.88 0.99 Slightly
applied throughout the organization? Prepared Prepared

Can be reviewed for continuing stability? 3.61 0.66 Slightly 4.00 1.06 Slightly
Prepared Prepared

Is documented and accessible to all 3.30 0.97 Fairly 3.94 0.83 Slightly
interested parties? Prepared Prepared

Is the top management able to assign a member of the

organization responsible for
Making sure that the Quality Management 3.35 0.98 Fairly 4.18 0.73 Slightly
System meets IS) 9001:2015s Prepared Prepared
requirements?
Making sure that the processes produce 3.26 0.69 Fairly 4.18 0.73 Slightly
effective outputs? Prepared Prepared

21
 Reporting on the Quality Management 3.30 0.88 Fairly 4.12 0.86 Slightly
System and improvement opportunities to top Prepared Prepared
management?
Driving a customer focus throughout the 3.13 0.87 Fairly 4.06 0.90 Slightly
company? Prepared Prepared

Ensuring Quality Management System stays 3.17 0.83 Fairly 4.00 0.79 Slightly
effective when changes occur? Prepared Prepared

Mean of Means 3.49 Fairly 4.10 Slightly

Prepared Prepared

Table 3.3 comprised the answers of both administrators and faculty regarding
leadership. For the administrators, the activity with the highest mean is communicate to
the organization about the importance of maintaining high quality of instructional
processes with a mean of 4.13 and the activity with the lowest mean is driving a
customer focus throughout the company with a mean of 3.13. For the faculty, the
activity with the highest mean is establish quality objectives along with their means and
measures with a mean of 4.29 and the activity with the lowest mean is quality policy can
be communicated, understood and applied throughout the organization with a mean of
3.88. The overall assessment of the administrators in the section 5 of the standard is
Fairly Prepared with an average mean of 3.49 while the facultys is Slightly Prepared
with an average mean of 4.10.

22
Table 3.4 Planning

Administrators Faculty

Is the organization able to come address risks and Mean Standard Interpretation Mean Standard Interpretation
opportunities that are: Deviation Deviation

Planned and carefully defined as to what will 3.22 0.90 Fairly 3.94 0.68 Slightly
happen, who are involved, when it will be Prepared Prepared
done and what resources to be used?
Integrated to the Quality Management 2.96 0.77 Fairly 3.94 0.93 Slightly
System processes? Prepared Prepared

Proportional? (most significant risks matched 2.96 0.77 Fairly 3.75 0.93 Slightly
against most significant actions) Prepared Prepared

Checked for effectiveness? 2.91 0.85 Fairly 3.75 0.93 Slightly

Prepared Prepared

Is the top management able to come up with quality

objectives that
Are established at relevant functions and 3.74 0.81 Slightly 4.00 1.00 Slightly
levels within the organization? Prepared Prepared

Are measurable and consistent with quality 3.39 0.89 Fairly 4.12 0.93 Slightly
policy? Prepared Prepared

Mean of Means 3.20 Fairly 3.92 Slightly

Prepared Prepared

Table 3.4 comprised the answers of both administrators and faculty regarding
planning. For the administrators, the activity with the highest mean is quality objectives
are established at relevant functions and levels within the organization with a mean of
3.74 and the activity with the lowest mean is address risks and opportunities that are
checked for effectiveness with a mean of 2.91. For the faculty, the activity with the
highest mean is quality objectives that are measurable and consistent with quality policy
with a mean of 3.39 and the activity with the lowest mean is address risks and
opportunities that are proportional and checked for effectiveness with a mean of 3.75.
The overall assessment of the administrators in the section 6 of the standard is Fairly
Prepared with an average mean of 3.20 while the facultys is Slightly Prepared with an
average mean of 3.92.

23
Table 3.5 Support

Administrators Faculty

Can the sector determine and provide the resources Mean Standard Interpretation Mean Standard Interpretation
needed to Deviation Deviation

Implement and maintain quality management 3.26 0.69 Fairly 4.00 0.87 Slightly
system and continually improve its Prepared Prepared
effectiveness?
Enhance stakeholder satisfaction by meeting 3.39 0.58 Fairly 3.76 1.03 Slightly
stakeholder requirements? Prepared Prepared

The organization can

Define and document this knowledge. 3.43 0.84 Fairly 4.06 0.97 Slightly
Prepared Prepared

Make the documents accessible to 3.39 0.99 Fairly 4.06 0.97 Slightly
employees. Prepared Prepared

The organization

Determines the necessary competence for 3.48 0.66 Fairly 4.06 0.75 Slightly
personnel performing work affecting Prepared Prepared
conformity to service requirements
Provides training or take other actions to 3.43 0.73 Fairly 4.06 0.83 Slightly
achieve necessary competence Prepared Prepared

Evaluates the effectiveness of actions taken 3.52 0.69 Slightly 4.00 0.79 Slightly
Prepared Prepared

Ensures that the personnel are aware of the 3.74 0.67 Slightly 4.06 0.75 Slightly
relevance and importance of and how they Prepared Prepared
contribute to the achievements of quality
objectives
Maintains appropriate records of education, 3.48 0.74 Fairly 4.18 0.81 Slightly
training, skills and experience Prepared Prepared

The organization creates and ensures that 3.78 0.80 Slightly 4.12 0.60 Slightly
appropriate communication processes are Prepared Prepared
established within the organization.
Our sector has the capacity to produce documents on

Statement of quality policy and quality 3.45 0.80 Fairly 4.13 0.72 Slightly
objectives (refer to page 3) Prepared Prepared

A quality manual (optional) 3.18 0.80 Fairly 4.13 0.62 Slightly

Prepared Prepared

Documented procedures and records 3.13 0.81 Fairly 4.00 0.82 Slightly
required by the International Standard Prepared Prepared

Records, determined by the organization to 3.35 0.71 Fairly 4.06 0.83 Slightly
be necessary to ensure the effective Prepared Prepared
planning, operation and control of its
process.
Our sector is capable of

Stipulating uniform document 3.30 0.82 Fairly 3.94 0.75 Slightly

coding/numbering system and to ensure Prepared Prepared
correct identification, access, reference,
withdrawal and updating of documents.
Establishing master list, identifying the 3.30 0.82 Fairly 4.06 0.75 Slightly
current/revision status of documents. Prepared Prepared

24
 Ensuring ready availability of the latest 3.22 0.85 Fairly 4.06 0.83 Slightly
versions of the document at the identified use Prepared Prepared
points through a circulation list and
withdrawals and issue procedure.
Prescribing a standard procedure for removal 3.17 0.58 Fairly 4.00 0.79 Slightly
and disposal of invalid/obsolete documents Prepared Prepared
as well as identification for retention of any of
the obsolete/redundant documents for further
reference/requirement.
Releasing of revised documents to 3.22 0.60 Fairly 4.00 0.79 Slightly
authorized holders as per change control Prepared Prepared
procedures.
Reviewing and updating documents as 3.30 0.70 Fairly 4.00 0.87 Slightly
necessary and re-approving. Prepared Prepared

Reviewing of the changes to the 3.39 0.66 Fairly 4.00 0.87 Slightly
document/data by the same Prepared Prepared
functionary/organization that framed and
proved the original documents.
Updating the master list upon withdrawal of 3.39 0.58 Fairly 4.00 0.94 Slightly
the obsolete documents and insertion of Prepared Prepared
revised/changed data.
Maintaining the background information upon 3.22 0.80 Fairly 4.12 0.78 Slightly
which the document is changed is Prepared Prepared
maintained. The nature of changes is shown
in the document or on the amendment record
sheet.
Identifying documents of external origin for 3.17 0.78 Fairly 4.18 0.81 Slightly
the planning and operation of the Quality Prepared Prepared
Management System and control of their
distribution.
Preventing the obsolete documents from 3.35 0.71 Fairly 3.94 0.83 Slightly
unintended use by removing them from the Prepared Prepared
point of use.
Preparing records that are legible, readily 3.43 0.79 Fairly 4.06 0.83 Slightly
identifiable and retrievable. Prepared Prepared

Mean of Means 3.36 Fairly 4.04 Slightly

Prepared Prepared

Table 3.5 comprised the answers of both administrators and faculty regarding
support. For the administrators, the activity with the highest mean is the organization
creates and ensures that appropriate communication processes are established within
the organization with a mean of 3.78 and the activity with the lowest mean is
documented procedures and records required by the international standard with a mean
of 3.13. For the faculty, the activity with the highest mean is identifying documents of
external origin for the planning and operation of the Quality Management System and
control of their distribution with a mean of 4.18 and the activity with the lowest mean is
enhance stakeholder satisfaction by meeting stakeholder requirement with a mean of
3.76. The overall assessment of the administrators in the section 7 of the standard is
Fairly Prepared with an average mean of 3.36 while the facultys is Slightly Prepared
with an average mean of 4.04.

25
Table 3.6 Operation

Administrators Faculty

Can the organization determine and implement Mean Standard Interpretation Mean Standard Interpretation
effective arrangements for communicating with Deviation Deviation
customers in relation to
Service Information? 3.35 0.88 Fairly 3.88 0.78 Slightly
Prepared Prepared

Inquiries, orders and changes? 3.26 0.81 Fairly 4.00 0.94 Slightly
Prepared Prepared

Stakeholder feedback, including stakeholder 3.22 0.60 Fairly 3.82 0.95 Slightly
complaints? Prepared Prepared

Controlling customer property? 3.26 0.62 Fairly 3.88 0.86 Slightly

Prepared Prepared

Establishing contingency actions? 3.13 0.63 Fairly 3.82 0.95 Slightly

Prepared Prepared

Can the sector determine

The quality objectives and requirements for 3.48 0.73 Fairly 3.94 0.83 Slightly
the service? Prepared Prepared

The need to establish processes and 3.43 0.79 Fairly 4.00 0.87 Slightly
documents, and to provide resources specific Prepared Prepared
to the service?
The required verification, validation, 3.35 0.65 Fairly 3.88 0.86 Slightly
monitoring, measurement, inspection and Prepared Prepared
test activities specific to the service and the
criteria for service acceptance?
The records needed to provide evidence that 3.35 0.78 Fairly 3.94 0.83 Slightly
the realization processes and resulting Prepared Prepared
service meet requirements?
The inputs of service requirements are determined and
records that are maintained include
Functional and performance requirements? 3.43 0.66 Fairly 3.94 0.83 Slightly
Prepared Prepared

Applicable statutory and regulatory 3.48 0.67 Fairly 4.18 0.88 Slightly
requirements? Prepared Prepared

Where applicable, information derived from 3.35 0.71 Fairly 3.94 0.83 Slightly
previous similar designs? Prepared Prepared

Other requirements essential for design and 3.22 0.80 Fairly 3.94 0.90 Slightly
development? Prepared Prepared

Does the design and development output

Meet the input requirements for design and 3.30 0.63 Fairly 3.94 0.83 Slightly
development? Prepared Prepared

Provide appropriate information for enrolling, 3.23 0.62 Fairly 4.06 0.75 Slightly
purchasing, hiring operations and service Prepared Prepared
provision?
Contain or reference service acceptance 3.22 0.74 Fairly 4.00 0.79 Slightly
criteria? Prepared Prepared

Specify the characteristics of the service that 3.22 0.74 Fairly 4.00 0.87 Slightly
are essential for its safe and proper use? Prepared Prepared

Validation of Processes for Service Provision

26
Can the sector establish arrangements for processes
for service provision include the following:
The ability of information that describes the 3.35 0.83 Fairly 4.06 0.83 Slightly
characteristics of the service? Prepared Prepared

The availability of work instructions, as 3.48 0.79 Fairly 4.12 0.70 Slightly
necessary? Prepared Prepared

The use of suitable equipment, technology, 3.35 0.65 Fairly 4.12 0.78 Slightly
devices, and the like? Prepared Prepared

The availability and use of monitoring and 3.26 0.81 Fairly 3.88 0.86 Slightly
measuring equipment, technology, devices, Prepared Prepared
and the like?
The implementation of monitoring and 3.39 0.58 Fairly 4.12 0.86 Slightly
measurement? Prepared Prepared

The implementation of service, delivery and 3.30 0.76 Fairly 3.94 0.83 Slightly
post-delivery activities? Prepared Prepared

Does the school establish arrangements for processes

for service provision include the following:
Defined criteria for review and approval of 3.52 0.85 Slightly 3.82 0.95 Slightly
the processes? Prepared Prepared

Approval of qualification of personnel? 3.61 0.66 Slightly 4.12 0.70 Slightly

Prepared Prepared

Use of specific methods and procedures? 3.48 0.67 Fairly 4.24 0.83 Slightly
Prepared Prepared

Requirements for control of records? 3.43 0.73 Fairly 4.18 0.81 Slightly
Prepared Prepared

Revalidation? 3.35 0.83 Fairly 4.12 1.05 Slightly

Prepared Prepared

Does the unit/ sector head identify the service status 3.27 0.70 Fairly 3.94 0.90 Slightly
with respect to monitoring and measurement Prepared Prepared
requirements throughout the service realization?
Mean of Means 3.35 Fairly 3.99 Slightly
Prepared Prepared

Table 3.6 comprised the answers of both administrators and faculty regarding
operation. For the administrators, the activity with the highest mean is approval of
qualification of personnel with a mean of 3.61 and the activity with the lowest mean is
establishing contingency actions with a mean of 3.13. For the faculty, the activity with
the highest mean is use specific methods and procedures with a mean of 4.24 and the
activity with the lowest mean is stakeholder feedback, including stakeholder complaints,
establishing contingency actions and defined criteria for review and approval of the
processes with a mean of 3.82. The overall assessment of the administrators in the

27
section 8 of the standard is Fairly Prepared with an average mean of 3.35 while the
facultys is Slightly Prepared with an average mean of 3.99.

Table 3.7 Performance Evaluation

Administrators Faculty

Mean Standard Interpretation Mean Standard Interpretation

Deviation Deviation

Does the management review the organizations quality 3.39 0.58 Fairly 4.12 0.78 Slightly
management system at planned intervals to ensure its Prepared Prepared
continuing stability, adequacy and effectiveness?
Can the organization conduct internal audits, both
financial and operational, at planned intervals to
determine whether the quality management system:
Conforms to the planned arrangements to the 3.43 0.84 Fairly 4.18 0.83 Slightly
requirements of the International Standard/ Prepared Prepared
regulatory requirement?
Conforms to the quality management system 3.48 0.73 Fairly 4.00 0.81 Slightly
requirements established by the organization? Prepared Prepared

Is effectively implemented and maintained. 3.35 0.83 Fairly 4.00 0.79 Slightly
Prepared Prepared

Can the organization establish a procedure 3.48 0.85 Fairly 3.94 0.94 Slightly
where the responsibilities and requirements Prepared Prepared
and conducting audits, establishing records
and reporting records are properly
documented
Are the measuring instruments through 3.45 0.69 Fairly 4.06 0.93 Slightly
examinations and evaluations carried out in a Prepared Prepared
consistent manner with the monitoring and
measurement requirements?
Are the test of controls and evaluations

Calibrated or verified at regular intervals 3.26 0.69 Fairly 3.88 0.90 Slightly
against a measurement standard recorded? Prepared Prepared

Adjusted or re-adjusted as necessary? 3.17 0.72 Fairly 3.82 0.86 Slightly

Prepared Prepared

Have identification in order to determine its 3.04 0.82 Fairly 3.94 0.88 Slightly
calibration status? Prepared Prepared

Safeguarded from adjustments that would 3.17 0.72 Fairly 3.82 0.90 Slightly
invalidate the measurement result. Prepared Prepared

Protected from damage and deterioration 3.30 0.76 Fairly 3.82 0.81 Slightly
during handling, maintenance and storage. Prepared Prepared

Mean of Means 3.32 Fairly 3.96 Slightly

Prepared Prepared

Table 3.7 comprised the answers of both administrators and faculty regarding
performance evaluation. For the administrators, the activity with the highest mean is can

28
the organization establish a procedure where the responsibilities and requirements and
conducting audits, establishing records and reporting records are properly documented
and conforms to the quality management system requirements established by the
organization with a mean of 3.48 and the activity with the lowest mean is test of controls
and evaluations have identification in order to determine its calibration status with a
mean of 3.04. For the faculty, the activity with the highest mean is conforms to the
planned arrangements to the requirements of the International Standard/regulatory
requirement with a mean of 4.18 and the activity with the lowest mean is test of controls
and evaluations adjusted or re-adjusted as necessary, safeguarded from adjustments
that would invalidate the measurement result and protected from damage and
deterioration during handling, maintenance and storage with a mean of 3.82. The
overall assessment of the administrators in the section 9 of the standard is Fairly
Prepared with an average mean of 3.32 while the facultys is Slightly Prepared with an
average mean of 3.96.

29
Table 3.8 Improvement

Administrators Faculty

Mean Standard Interpretation Mean Standard Interpretation

Deviation Deviation

The organization is able to adapt or change risks and 3.30 0.82 Fairly 3.82 0.95 Slightly
opportunities, the Quality Management System and/or Prepared Prepared
other processes to continually improve the
organization?
Mean of Means 3.30 Fairly 3.82 Slightly
Prepared Prepared

Table 3.8 comprised the answers of both administrators and faculty regarding
improvement. For the administrators, the activity has a mean of 3.30 for the
administrators and 3.82 for the faculty. The overall assessment of the administrators in
the section 8 of the standard is Fairly Prepared with an average mean of 3.30 while the
facultys is Slightly Prepared with an average mean of 3.82.

30