Esp Ii - TKK

BKPM
(BUKU KERJA PRAKTEK MAHASISWA)
ENGLISH FOR SPECIFIC PURPOSES

(SEMESTER V)
DISUSUN OLEH:
TIM DOSEN BAHASA INGGRIS
PROGRAM STUDI TEKNIK KOMPUTER

JURUSAN TEKNOLOGI INFORMASI
POLITEKNIK NEGERI JEMBER

2016
English for Computer Engineering
TABLE OF CONTENTS
UNIT 1. COMPUTER ENGINEERING ................................................. 1

UNIT 2. COMPUTER AND ITS HISTORY ........................................... 6
UNIT 3. STORAGE DEVICE ................................................................ 10
UNIT 4. BASIC TROUBLESHOOTING ................................................ 18
UNIT 5. NETWORKING ....................................................................... 28
UNIT 6. INTERNET .............................................................................. 33
UNIT 7. ONLINE RESERVATION ........................................................ 40
UNIT 8. E-MAILING .............................................................................. 42
UNIT 9. JOB AND CAREER ................................................................. 47
Politeknik Negeri Jember i

UNIT 1. COMPUTER ENGINEERING

in the end of this unit, the students are expected:
1. To be familiar with the computer engineering
2. To know the basic vocabularies in computer engineering
READING
Computer Engineering
Computer engineering is a discipline that integrates several fields of electrical
engineering and computer science required to develop computer hardware and software.
Computer engineers usually have training in electronic engineering (or electrical
engineering), software design, and hardware-software integration instead of only software
engineering or electronic engineering. Computer engineers are involved in many hardware
and software aspects of computing, from the design of individual micro-controllers, micro-
processors, personal computers, and supercomputers, to circuit design. This field of
engineering does not only focus on how computer systems themselves work, but also how
they integrate into the larger picture.
Usual tasks involving computer engineers include writing software and firmware for
embedded micro-controllers, designing VLSI chips, designing analog sensors, designing
mixed signal circuit boards, and designing operating systems. Computer engineers are also
suited for robotics research, which relies heavily on using digital systems to control and
monitor electrical systems like motors, communications, and sensors.
In many institutions, computer engineering students are allowed to choose areas of
in-depth study in their junior and senior year, because the full breadth of knowledge used in
the design and application of computers is beyond the scope of an undergraduate degree.
Other institutions may require engineering students to complete one year of General
Engineering before declaring computer engineering as their primary focus.
Adapted from: https://en.wikipedia.org/wiki/Computer_engineering
Question
1. What is computer engineering?
2. What are the usual tasks which a computer engineer get involved?
3. When the computer engineering students are allowed to choose areas of in-depth study?
4. Why do they need to choose areas of in-depth study?
5. Which one of those training mentioned above you have passed?
6. As a student of computer engineering, what is your preferred job later?
Politeknik Negeri Jember 1

VOCABULARY
Rearrange the letters to make things which can be part of a workstation.
1. tucmepor ___computer____
2. trirpen _______________
3. nasecnr _______________
4. kesd _______________
5. hacir _______________
6. nopelethe _______________
CAN YOU DO THESE?

Match the verbs with the nouns.
1. recharge a. digital photos
2. click on b. faxes
3. dial c. a number on your mobile phone
4. give d. a presentation
5. move e. something with the mouse
6. print out f. the battery
7. send and receive g. the mouse
8. take some h. twenty pages
Choose the best verb.

1. To turn on the computer, __________ the "Start" button.
a. touch b. press c. switch
2. The printer has __________ of ink.
a. finished b. ended c. run out
3. Unfortunately, my scanner isn't __________ at the moment.
a. working b. going c. doing
4. Please __________ the CD ROM.
a. insert b. introduce c. inject
5. The projector isn't working because it isn't __________.
a. plugged b. plugged in c. plugged into
6. The batteries in my digital camera are nearly over. They need __________.
a. to change b. exchanging c. changing
7. I have to __________ a computer screen for eight hours a day.
a. see b. look at c. watch
8. Switch off your computer and __________ it from the wall socket.

a. de-plug b. unplug c. non-plug

9. I turned off the photocopier and ___________ the plug.
a. pulled out b. extracted c. took away
10. __________ any key to continue.
a. Kick b. Smash c. Press
Choose the best word.

1. The mouse moves on a __________.
a. mouse pad b. mouse carpet c. mouse table
2. TV and computer screens are usually measured in __________.
a. feet b. miles c. inches
3. Before you start work, __________ the height of your chair
a. adjust b. change c. rearrange
4. To get sound from your computer, plug in a pair of __________.
a. loudhailers b. loudspeakers c. loud voices
5. The computer is connected to the telephone line via a __________.
a. module b. modem c. mod
6. You can increase the functions or performance of a computer with an __________.
a. extension card b. exploding card c. expansion card
7. Mobile phones and PDAs can communicate with computers via __________.
a. Bluebeard b. Blueberry c. Bluetooth
8. There's a spare __________ in the workstation
a. electric hole b. power point c. electrical opening
9. You can plug in your mobile phone __________ over there.
a. charger b. power c. electrification
10. SD cards can be read in a computer's __________.
a. storage reader b. memory reader c. card reader

Match the word(s) with the picture

UNIT 2. COMPUTER AND ITS HISTORY

1. To be familiar with the history of computer
2. To know the basic vocabularies in computer
READING
History of Computers
The First Computing Machines Computers
Since ancient times, people have had ways of dealing with data and numbers. Early people
tied knots in rope and carved marks on clay tablets to keep track of livestock and trade.
Some people consider the 5000-year-old ABACUS - a frame with beads strung on wires - to
be the first true computing aid.
As the trade and tax system grew in complexity, people saw that faster, more reliable and
accurate tools were needed for doing math and keeping records.
In the mid-600s, Blaise Pascal and his father, who was a tax officer himself, were working on
taxes for the French government in Paris. The two spent hours figuring and refiguring taxes
that each citizen owed. Young Blaise decided in 1642 to build an adding and subtraction
machine that could assist in such a tedious and time-consuming process. The machine Blaise
made had a set of eight gears that worked together in much the same way as an odometer
keeps track of a cars mileage. His machine encountered many problems. For one thing, it
was always breaking down. Second, the machine was slow and extremely costly. And third,
people were afraid to use the machine, thinking it might replace their jobs. Pascal later
became famous for math and philosophy, but he is still remembered for his role in computer
technology. In his honor, there is a computer language named Pascal.
The next big step for computers arrived in the 1830s, when Charles Babbage decided to
build a machine to help him complete and print mathematical tables. Babbage was a
mathematician who taught at Cambridge University in England. He began planning his
calculating machine, calling it the Analytical Engine. The idea for this machine was amazingly
like the computer we know today. It was to read a program from punched cards, figure and
store the answers to different problems, and print the answer on paper. Babbage died
before he could complete the machine. However, because of his remarkable ideas and work,
Babbage is known as the Father of Computers.
The next huge step for computers came when Herman Hollerith entered a contest organized
by the U.S. Census Bureau. The contest was to see who could build a machine that would
count and record information the fastest. Hollerith, a young man working for the Bureau,
built a machine called the Tabulating Machine that read and sorted data from punched

cards. The holes punched in the cards matched each persons answers to questions. For
example, married, single, and divorced were answers on the cards. The Tabulator read the
punched cards as they passed over tiny brushes.
Each time a brush found a hole, it completed an electrical circuit. This caused special
counting dials to increase the data for that answer.
Thanks to Holleriths machine, instead of taking seven and a half years to count the census
information it only took three years, even with 13 million more people since the last census.
Happy with his success, Hollerith formed the Tabulating Machine Company in 1896. The
company was later sold in 1911 and in 1912 his company became the International Business
Machines Corporation, better known today as IBM.
The First Electric Powered Computer
What is considered to be the first computer was made in 1944 by Harvard Professor Howard
Aiken. The Mark I computer was very much like the design of Charles Babbages Analytical
Engine, having mainly mechanical parts but with some electronic parts. His machine was
designed to be programmed to do many computing jobs. This all-purpose machine is what
we now know as the PC or personal computer. The Mark I was the first computer financed
by IBM and was about 50 feet long and 8 feet tall. It used mechanical switches to open and
close its electric circuits. It contained over 500 miles of wire and 750,000 parts.
The First All Electronic Computer
The first all electronic computer was the ENIAC (Electronic Numerical Integrator and
Computer). ENIAC was a general purpose digital computer built in 1946 by J. Presper Eckert
and John Mauchly. The ENIAC contained over 18,000 vacuum tubes (used instead of the
mechanical switches of the Mark I) and was 1000 times faster than the Mark I.
In twenty seconds, ENIAC could do a math problem that would have taken 40 hours for one
person to finish. The ENIAC was built at the time of World War II and as its first job had to
calculate the feasibility of a design for the hydrogen bomb. The ENIAC was 100 feet long and
10 feet tall.
More Modern Computers
A more modern type of computer began with John von Neumanns development of software
written in binary code. It was von Neumann who began the practice of storing data and
instructions in binary code and initiated the use of memory to store data, as well as
programs. A computer called the EDVAC (Electronic Discrete Variable Computer) was built
using binary code in 1950. Before the EDVAC, computers like the ENIAC could do only one
task; then they had to be rewired to perform a different task or program. The EDVACs
concept of storing different programs on punched cards instead of rewiring computers led to
the computers that we know today. While the modern computer is far better and faster than

the EDVAC of its time, computers of today would not have been possible without the
knowledge and work of many great inventors and pioneers.
Questions
1. Why was Pascal honored with a computer language named for him?
2. Who was the first to invent a machine whose operating principle is very similar to present-
day computers? Describe these similarities.
3. In which process was Holleriths machine involved and what was its role?
4. Describe all the technical parameters of the first electric powered computer.
5. What were the differences between the Mark I and the ENIAC?
6. What is the main advantage of using binary code in storing data and instructions?

CAN YOU DO THESE?

Match the nouns with the pictures.

UNIT 3. STORAGE DEVICE

1. To be familiar with kinds of storage of computer
2. To know the basic vocabularies in computer
3. To understand and practice a simple conversation in a computer store
READING
SSD vs. HDD

What is an SSD?
SSD stands for Solid State Drive. You are probably familiar with USB memory sticks -
SSD can be thought of as an over-sized and more sophisticated version of the humble USB
memory stick. Like a memory stick, there are no moving parts to an SSD. Rather, information
is stored in microchips.
An SSD does not have a mechanical arm to read and write data, it instead relies on an
embedded processor (or brain) called a controller to perform a bunch of operations
related to reading and writing data. The controller is a very important factor in determining
the speed of the SSD. Decisions it makes related to how to store, retrieve, cache and clean
up data can determine the overall speed of the drive.
What is an HDD?
Hard Disk Drives, or HDD in techno-parlance, have been around for donkey's years
relative to the technology world. HDDs were first introduced by IBM in 1956. An HDD uses
magnetism to store data on a rotating platter. A read/write head floats above the spinning
platter reading and writing data. The faster the platter spins, the faster an HDD can perform.
Typical laptop drives today spin at either 5400 RPM (Revolutions per Minute) or 7200RPM,
though some server-based platters spin at up to 15,000 RPM!
The best way to compare items is a table with a side by side comparison of items in which a
green check indicates an advantage:
Attribute SSD (Solid State Drive) HDD (Hard Disk Drive)
Power Draw / Battery Life Less power draw, More power draw, averages 6
averages 2 3 watts, 7 watts and therefore uses more
resulting in 30+ minute battery
battery boost
Cost Expensive, roughly $0.20 Only around $0.03 per
per gigabyte (based on gigabyte, very cheap (buying a
buying a 1TB drive) 4TB model)

Capacity Typically not larger than 1TB Typically around 500GB and
for notebook size drives; 2TB maximum for notebook size
4TB max for desktops drives; 10TB max for desktops
Operating System Boot Time Around 10-13 seconds Around 30-40 seconds average
average bootup time bootup time
Noise There are no moving Audible clicks and spinning can
parts and as such no sound be heard
Vibration No vibration as there are The spinning of the platters can
no moving parts sometimes result in vibration
Heat Produced Lower power draw and no HDD doesnt produce much
moving parts so little heat is heat, but it will have a
produced measurable amount more heat
than an SSD due to moving
parts and higher power draw
Failure Rate Mean time between Mean time between failure rate
failure rate of 2.0 million of 1.5 million hours
hours
File Copy / Write Speed Generally above 200 The range can be anywhere
MB/s and up to 550 MB/s from 50 120MB / s
for cutting edge drives
Encryption Full Disk Encryption (FDE) Full Disk Encryption (FDE)
Supported on some Supported on some models
models
File Opening Speed Up to 30% faster than Slower than SSD
HDD
Magnetism Affected? An SSD is safe from any Magnets can erase data
effects of magnetism
If we tally up the checkmarks, the SSD gets 9 and HDD gets 3. Does that mean that an
SSD is three times better than an HDD? Not at all. As we mentioned earlier, it all depends on
individual needs. The comparison here is just to lay out the pros and cons for both options.
HDDs are still the popular choice for the majority of average consumers, usually choosing
the HDD as the storage option in their new computer simply due to the much cheaper cost.
However, more and more consumers desire top computing performance and are opting for
an SSD inside their new setup or as an upgrade to their current one. As such, SSDs are well
on their way to becoming the mainstream, standard storage mechanism, especially for

laptops given the advantages they present for a mobile device (they are currently the default
storage device in the ultrabook category)
Adapted from: http://www.storagereview.com/ssd_vs_hdd
Question
1. Do you have any PC? What kind of drive is used?
2. Where does an SSD save the data?
3. How does an HDD save the data?
4. What does a spinning speed mean for a HDD?
5. In what aspects does an SSD become superior compared to an HDD?
6. In what aspects does an SSD become inferior compared to an HDD?
7. If you have a small laptop with limited battery life time, what kind of drive will you use?
Why? (reason needed)
8. If I am a poster designer, what kind of drive will be used to build a PC? Why? (reason
needed)
9. If we have a minimal budget, what kind of drive will be chosen? Why?
10. Why do the computer designers choose an SSD for ultrabook laptop?

LISTENING
Listen to two people making enquiries in a computer store and complete the product
description.
Listen again and complete the extract from the conversation.

Assistant : Do you need any (1)____________________?
Paul : Um, yes, we're looking for a Mac computer. Have you got any fairly basic ones?
Assistant : Yes, sure. If you'd like to come over here.
Paul : What different (2) __________________ are there?
Assistant : At the moment we've got these two models: the iMac, which is a desktop
computer with an lntel Core 2 Duo processor (3)_____________________ at 2.33
gigahertz, and the portable MacBook, which has a processor (4)
_________________ at 2.0 gigahertz. Core Duo technology actually means two

cores, or processors, built into a single chip, offering up to twice the speed of a
traditional chip.
Sue : So they're both very (5) _________________ , then. And which one has more
memory? I mean which has more RAM?
Assistant : Well, the iMac has two gigabytes of RAM, which can be (6)_________________
up to three gigabytes, and the MacBook has one gigabyte, expandable to two
gigabytes. It all depends on your needs.The iMac is (7)__________________ for
home users and small offices. The MacBook is more (8)___________________ if
you travel a lot.
Listen to four people talking about their computer needs and take notes. In pairs, read the
descriptions from the computer shop website and choose the most suitable computer for
each person. Give reasons for your choices.
Speaker 1: ________________________Speaker 2: ______________________
Speaker 3: ________________________Speaker 4: ______________________


SPEAKING
Buying a computer
Language functions useful to a sales assistant
Greeting and offering help
Good morning. Do you need any help?
Giving technical specifications (specs) Language functions useful to a customer
The MacBook has a processor running at Explaining what you are looking for
2.0 gigahertz. We're looking for a personal computer.
The iMac has two gigabytes of RAM. Have
They feature a camera built into the display. you got any fairly basic ones?
Describing Asking for technical specs
Both computers are very fast and reliable. What's the storage capacity of the hard
Comparing drive?
The MacBook is more practical if you travel Do they have a DVD drive?
a lot. Asking the price
PDAs are cheaper than laptops but laptops How much do they cost?
are more powerful. How much is it?
Work in pairs. One of you wants to buy a computer, the other is the shop assistant. Use the prompts
and product descriptions below to role play the conversation.
Shop assistant Customer Customer
Greet the customer and offer help. Explain what you are looking for.
Show the customer two possible Ask for some technical specs.
models.
Give technical specs (describe the Ask about any further technical specs
processor, RAM and storage capacity). (DVD drive, monitor, communications,
Compare the two different models. etc.).
Give the information required. Compare Ask the price.
the two models.
Answer, and mention any final details Decide which computer to buy or leave
that might persuade the customer to the shop.
buy the computer.

CAN YOU DO THESE?

Match the name with the picture.
space bar alphabet keys calculator keys
function keys return key (or enter key) indicator lights
Match the following words with the statements.

shift key alt key control key escape key
delete key tab key caps lock key backspace key
enter an input key in (or type in)
a standard keyboard ergonomic keyboard
1. To go back one space, hit the _______________.

2. To change to capital letters, press the _______________.
3. To change the capital letters permanently, hit the _______________.
4. To insert tabulation, press the _______________.
5. To activate the "Ctrl" functions, press the _______________.
6. To activate the "alt" functions, hit the _______________.
7. To stop the computer doing something, you can press the _______________.

8. Select the text you want to remove, and hit the _______________.
9. Please _______________ your password.
10. It took me two hours to _______________ all that text.
11. A keyboard is _______________ device.
12. Do you have _______________?
No. I have a special _______________. It's better for my arms and back.
Match the following words with the statements.

pointer on optical roll
scroll up scroll down touchpad left button
right button joystick single double
scroll wheel hold down repetitive strain injury
1. ______________ to see pages above.
2. ______________ to see pages below.
3. To select text, ______________ the left button, and move the mouse pointer.
4. If you use a mouse for many hours every day, you can get ______________ in your fingers.
5. With a laptop computer, plug in a mouse, or use the ______________ in front of the
keyboard.
6. To play some games, you need to use a ______________ instead of a mouse.
7. To move up and down a page, you can ______________ the mouse wheel.
8. This mouse doesn't have a ball. It's an ______________ mouse.
9. One click of a mouse button is called a ______________ click.
10. Two clicks of a mouse button are called a ______________ click.
11. Click ______________ the folder to open it.
UNIT 4. BASIC TROUBLESHOOTING

In the end of this unit, the students are expected:

1. To be familiar with the basic computer troubleshooting

2. To know the basic vocabularies in computer troubleshooting
3. To be able to distinguish between a software issue and a hardware issue
READING
The Computer Wont Turn On
It can be very frustrating to have a computer that is totally dead. Its not working at
all and the user doesnt know the cause. This tip box includes some steps to take to identify
and address some common causes.
How to Distinguish a Software Issue from a Hardware Issue

It isnt always easy to
know the source of a computer Tips for Distinguishing Between Hardware Problems and
Software Problems
problem, but determining
whether the problem is with 1. Make sure you reduce possible external problems before
proceeding. This means unplug any external devices (such as
hardware or software will help hard drives, scanners or printers), and remove any floppy, CD or
give a computer lab manager DVD disks from their drives.
2. Were there any loud noises or smoke when the problem first
some direction for action in appeared? Then it is probably a hardware problem, with the
troubleshooting and repair. most likely culprit being the power supply unit.
3. Is the computer entirely dead? Or the screen blank? Or the
Some general guidelines for screen showing a poor/incomplete picture? These faults are
distinguishing between hardware probably also due to hardware problems.
4. Does the computer produce a series of beeps? This is a code
problems and software problems that can be used to distinguish some hardware problems.
are in the tip box here, but one 5. Does the system give any error codes or descriptions while
booting? These can be due to hardware or software problems.
general bit of advice is important Take careful note of all information given in the error code.
for all computer troubleshooters: 6. Does the computer produce error information after it has booted
or only when you open specific programs? These error codes
think about what was happening are probably due to software problems.
just before the problem occurred. 7. Have any recent changes been made to hardware or software
(including BIOS settings)? If so, these are likely culprits.
If new software was just installed, 8. Has the computer been exposed to viruses or other malware?
it is quite likely that the problem This could be a cause of software problems.
9. Use the Device Manager, which can found on many Windows
is caused by that new software. computers (for Windows XP go to Start Control Panel
If a power surge occurred, it is System Device Manager). The Device Manager will list all
of the hardware devices installed on a PC. Any device with a
possible that hardware problems problem will have a warning symbol next to it, and double
were caused by that power surge. clicking on that device would give details and suggested
Fixing Hardware Problems remedies for the problem.
Tools and Safe Repair Practices
What tools will a
computer lab manager need to perform basic hardware repair? This will depend on the type
of computers being worked on, and also on what tools are locally available. However, good

quality screwdrivers in different sizes will be on every labs equipment list. The majority of
the screws encountered in computers are of the Phillips type (the screw head has an X shape
on the top), but flat head and hex head screws may also occur. A computer lab manager can
look and see what types of screws are in use in the lab before making a purchase. Magnetic
tip screwdrivers can be very useful since the screws will stay magnetically attached to the
screwdriver while the lab manager locates the screw hole. However it is very important to
avoid touching the tips of magnetic screwdrivers to RAM or hard drives, since the magnetic
storage on those devices could be damaged. A pair of needle nose pliers may also be useful
to assist when working in narrow spaces.
For cleaning computer parts, a computer lab manager will need some method for
blowing dust out of computer hardware. If an electric blower is available, this is a very good
option. Otherwise a hand operated blower (with a bellows or bladder attached to a narrow
outlet) will do. If affordable, a computer lab manager can also purchase compressed air in
aerosol cans. For dusting and cleaning computer and monitor cases, a lint free cloth is best.
Screens (LCD and CRT) can be cleaned with slightly damp cloths or with small amounts of
mild cleaning solutions that have been reported to be safe for computer monitors. If RAM
needs to be cleaned, isopropyl alcohol and lint free swaps can be used.
There are several safety concerns (both for the lab manager and for the computer
equipment) that need to be attended to. They are listed below.
Working Environment. The computer work room should be clean, well organized and
properly lit. Avoid hazards to the computer (such as dust or moisture) and hazards to the
workers (such as electrical cords that can be tripped over). The lab manager should also
consider good organization as a way to make repair work more efficient. It should be easy
for a worker to return to a project without any difficulty finding the parts involved.
Static Electricity. Static electricity discharges (sparks) can be significantly damaging to
computer equipment such as RAM, CPUs and motherboards. Therefore it is important for
the computer lab manager to ground him or herself before working with computer
equipment. The tip box here gives some suggestions. If electrostatic mats or grounding
wrist straps are available locally, these items can also be used to prevent electrostatic
shocks.

Electrical Shock. Before opening up the case of a computer or any other electronic device or
cleaning it with any fluid, make sure that it is unplugged. Otherwise, electricity can be
transmitted through the electronic device and into the workers body. This can cause severe
injury or even death. Laptop
batteries should also be Tips for Avoiding Electrostatic Shocks
removed before performing
1. Avoid walking around as much as possible while
any laptop computer repairs. working on a computer. Shuffling your feet
It is best to avoid attempting (particularly on carpeted surfaces) can build up
electrostatic charges.
repairs on computer monitors,
2. Make sure to ground yourself before beginning a
particularly CRT monitors due computer repair. The simplest way to do this is to
to a risk of a dangerous touch a large metal object (such as a filing cabinet
or metal computer case).
electrical discharge. 3. Before picking up each new computer component,
ground yourself again.
Hardware Repair Planning
and Strategy
Before beginning a computer hardware repair, it is important to make sure that the
repair is necessary and that a repair plan is in place. To determine if a repair is necessary,
the lab manager should have worked through the troubleshooting steps described earlier in
this module. If a computer is still operational, the lab manager should be using software
tools to diagnose (and in some cases repair) problems before physically opening the
computer. For example, the Device Manager can be used to check for hardware faults, and a
hard drive diagnostic tool (such as Chkdsk) can be used to determine if a hard drive needs to
be replaced. Also remember that error messages can give important information about
what is wrong with a computer.
When developing a repair plan, the computer lab manager needs to know which
parts are going to be replaced and how to find and remove those parts from the computer.
It is also important to have replacement parts on hand that are known to be in good
condition.
Part re-seating and part swapping are both good strategies to keep in mind when
repairing computers. Re-seating means removing or disconnecting a part, cleaning it if
appropriate, and correctly replacing the part. Sometimes a computer part can function
poorly just because a connection is loose or dirty, and re-seating will improve its
performance. If this does not solve a problem, a good next step is to try to swap the same
part with one from a functioning computer. This can be a useful part of troubleshooting,
since it helps the lab manager identify whether or not that part truly is the source of a
computer problem, before a purchase is made. People who are just learning about
computer repair can easily practice this with peripheral devices. If a desktop computer

keyboard appears not to be working, for example, try replacing it with a keyboard that is
known to work properly.
Basic Hardware Repairs

Below are descriptions of some of the most common hardware repairs, including key
steps in the process. In all cases, however, the lab manager who is just beginning to work on
computer repair would be encouraged to complete these repairs alongside a more
experienced technician as they gain skill and confidence. If the lab manager has an
opportunity (through this course or any other) to attend a hardware repair training session,
he or she should insist on being involved in as much hands-on training as is possible.
Replacing a Power Supply. For desktop computers in developing countries, power supply
failure is a common problem. This is due to an uneven or dirty voltage and power surges.
Then follow the steps below:
1. Unplug the power cord from the back of the computer case.
2. Open up the computer case. The method varies with the brand and model of computer,
but often involves laying the case on its side and opening up the side panel. Some
computer cases use screws and others have buttons to press that release one side panel.
3. Find and unscrew all of the screws attaching the power supply to the back of the case.
Usually there will be four screws,
located just outside the cut out in
the case (or along the mesh grid)
where the power supply is found. Do
not disconnect the various cables
yet. Move the dead power supply as
far out of the way as the cables will
allow. You may be able to set the
power supply on top of the case (see
photo).
4. Install the new power supply and Figure 1 - Replacing a Power Supply
screw in all screws. For the complete procedure see
5. One by one, detach the cables from http://www.fonerbooks.com/r_power.htm
the old power supply to the various computer components, and replace them with the
cables from the new power supply. Doing this one by one will help make sure that no
components are missed. There will be power supply connectors for the motherboard and
all drives. When removing the cables, keep an eye out for latches that need to be
depressed to release the connector. All of the connectors should only fit in one direction,
and with little force. If a connector does not attach easily, make sure that it is properly
aligned before pushing harder.

Replacing a Hard Drive. Replacing a faulty hard drive is not a difficult task, but a lab
manager should have done some investigative work first to determine if the hard drive is
faulty. This could include running the Chkdsk utility, listening for unusual noises coming
from the hard drive and also checking to make sure the cables to the hard drive are still fully
connected. The computer may also present error codes during start up that indicate a
problem with the hard drive. Before replacing a hard drive, it is worth trying to reset the
BIOS to the default settings to see if this fixes the problem. To do this, enter the BIOS during
computer start up and choose the default settings. Then save the new settings and exit.
The onscreen instructions in the BIOS program will guide the computer lab manager through
these steps.
Once it has been determined that a hard drive problem is likely, the computer lab
manager should follow the steps below to replace the hard drive with a known working hard
drive.
1. Disconnect the computer case from electricity and then open the computer case (as
described above).
2. Locate the hard drive. It will likely be found in a
metal case or cage near the front of the computer
case, below the other drives. It could be
mounted directly on the cage or it could be
mounted on rails that will slide out of the case
(see photo).
3. Unscrew the hard drive from the cage or slide the
rails out and unscrew the hard drive from the
rails.
4. Remove the long ribbon cable from hard drive.
There may have been a small amount of glue Figure 2 - Removing a Hard Drive
used to hold the ribbon in place that will also For the complete procedure see
http://www.fonerbooks.com/r_hard.htm
need to be removed. Then remove the smaller
power cable. If it is difficult to remove, gently wiggle the connector back and forth along
its long axis as you pull. Note the orientation of the connector (which end is the red wire
on?) to make sure that the new hard drive is connected in the same manner.
5. If there are two hard drives in a computer, one is called the master and the other the
slave. On older hard drives, an electrical connection needs to be changed to indicate
whether the hard drive is a master or a slave. If the hard drive being installed has not
been used before, it will be correctly set as a master (or also on the acceptable Cable
Select setting, used when the ribbon cable has two connectors one for a master and
one for a slave). If the hard drive has been previously used as a slave, however, it will

need to be changed to a master. To do this, look for a diagram on the hard drive that
shows the pattern for connecting (jumping) two of the eight pins located between the two
cable connectors on the front end of the hard drive. Then using needle nose pliers, pull
off the jumper that is connecting two of the pins and replace it to connect the proper pair.
6. Connect the cables to the new hard drive. Then screw the hard drive back on to the rails
and slide the rails into position (or screw the hard drive directly to the cage if there are no
rails). Make sure that all of the other ribbons and cables are as they were found. Close
the case and the repair is complete. Note that if any new noises or problems appear after
the installation, it is possible that another device or cable was disrupted during the repair
and needs to be reattached or reseated.
Replacing a Hard Drive for a Laptop Computer. Hard drives for many laptop computers can
be replaced quite easily because the manufacturers have made the hard drives accessible
from hatches on the underside of the computer. To replace the hard drive on a laptop with
an accessible hard drive follow the steps below:
1. Remove the laptop battery before making this (or any other) laptop repair. This is
important in order to avoid electricity from the battery flowing through the computer
during repair, which could be damaging to computer components. The technique for
removing the battery depends on the make and
model of the laptop, but often involves unlocking
the battery at one or two points (on the
underside of the computer) and then sliding it
out.
2. With the laptop resting upside down on a table,
find the hard drive compartment and unscrew the
screw or screws holding the lid in place. Remove
the lid and examine how the hard drive is
attached to the computer. Most likely you will
see that the hard drive is attached to a cage or Figure 3 - A Laptop Hard Drive in its "Cage"
For the complete procedure see
brackets that will slide out with the hard drive
http://www.fonerbooks.com/laptop_1.htm
(see photo).
3. Slide out the assembly containing the hard drive in its cage or brackets. You may have to
push the assembly in or lift it up first in order to clear anything else used to hold the
assembly in place.
4. Remove any screws attaching the laptop to its cage/brackets, remove the damaged hard
drive, replace it with a functioning laptop hard drive and then retighten all screws.

5. Slide the assembly back into the laptop and secure it as it was previously. Make sure that
you push hard enough to reattach the hard drive to the power and data connectors. Push
horizontally (or as close as possible to horizontally) when reconnecting.
6. Close the hard drive compartment and replace all screws. Then replace the laptop
battery, turn the computer over and restart it.
Replacing RAM. A lab manager may want to add RAM to speed up a slow computer. RAM
also can fail or come loose from its housing and need to be reseated. If a lab manager has
decided that a computer needs new or additional RAM, it is important to make sure that the
RAM used is compatible with the computer system. There are several online RAM sales
companies that will identify the appropriate RAM if a user inputs the computer make and
model. Two example companies are Corsair (www.corsairmemory.com) and Crucial
(www.crucial.com). Once the RAM has been obtained, the lab manager should follow the
steps below to replace the RAM. Please Note: RAM is very easily damaged by electrostatic
charges, so it is very important for the user to be grounded before picking up RAM. Also
RAM should only be handled by the edges.
1. Open the computer case as previously described. Find the RAM slots (long parallel
connectors). Note which slots are occupied and if the slots are numbered (at the ends). If
the slots are not numbered, the slots closest to the processor are probably the lower
numbered slots and should be filled first.
2. Simultaneously push down and out on both retaining
clips (on each end) of a RAM slot to remove the old
RAM. Note the orientation of the RAM so that the
replacement RAM can be put in facing the same
direction. There should be some notches on the
bottom edge of the RAM that can be used as a guide.
3. Gently place the new RAM in the socket and press down
firmly on the top of the RAM at both ends (see photo).
When the RAM module is correctly seated, the retaining
clips will automatically close.
4. Close the computer case as previously described. Figure 4 - Installing RAM
For the complete procedure see
Replacing Laptop RAM. Laptop computers have a http://www.fonerbooks.com/r_ram.htm
compartment on the back side designed for accessing RAM. When the screws for this
compartment are removed (but dont forget to remove the laptop battery first for safety
reasons!), the RAM should be visible. For some laptops, however, only the slot for
expansion (extra) RAM is visible. In these cases the rest of the RAM is can be accessed by
removing the keyboard, a more difficult task (discussed below). Laptop RAM rests
horizontally, with the slot on one end. To install RAM, hold the RAM by its edges, and bring

it up towards its slot at about a 30 degree angle

(see photo). Then gently push the RAM in while
flattening out the angle.
Other Laptop Repairs. It is possible to replace the

keyboard, individual keys or the screen on a laptop
with only a moderate amount of difficulty. The
challenge, however, is that every different model of
laptop requires a different method for accessing
and removing these parts. Either a lab manager
should watch other people do these repairs and Figure 5 - Replacing Laptop RAM
learn from them, or find information on the For the complete procedure see
http://www.fonerbooks.com/laptop_2.htm
Internet for the specific desired repair. Specific
searches should result in detailed diagrams, descriptions or videos. For example, if someone
wanted to replace a key on a Dell laptop, the search terms replacing laptop keys Dell will
yield useful results. Similarly, if someone wanted to replace the entire keyboard on a
Toshiba laptop, the search terms replacing laptop keyboard Toshiba will suffice. In general
when performing laptop repairs, the computer lab manager should remember these guiding
principles:
1. Always remove the battery first for safety reasons.
2. Keep note of what screws are removed and in what order. Also keep track of the actual
screws!
3. When taking a laptop apart, be slow and mindful of the process. This will make it easier to
put the computer back together afterwards. For complicated repairs, consider keeping
notes of the steps performed.
Questions
1. What makes a computer totally dead?
2. How I distinguish between hardware and software error?
3. Can we replace any part of PC while it is on? If yes, what part is it/are they? If no, why?
4. How do you replace a storage drive?
5. Can we replace an HDD of a laptop with a 3.5 inch HDD?

6. How do you replace a laptop RAM?
7. How do you replace a power supply?

UNIT 5. NETWORKING
1. To be familiar with many types of networking
2. To know the basic vocabularies in networking
3. To be able to distinguish between an optical fiber and a cooper cable
READING
Networking FAQs
How many types of network are there?
Networks are classified according to different criteria:
Geographical area: PANs (Personal Area Networks) typically include a laptop, a mobile
phone and a PDA; LANs cover a building; MANS (Metropolitan Area Networks) cover a
campus or a city; WANs (Wide Area Networks) cover a country or a continent.
Architecture: In a client-server network, a computer acts as a server and stores and
distributes information to the other nodes, or clients. In a peer-to-peer network, all the
computers have the same capabilities that is, share files and peripherals without
requiring a separate server computer.
Topology, or layout: In a bus network, all the computers are connected to a main cable,
or bus. In a star network, all data flows through a central hub, a common connection
point for the devices in the network. In a ring network, all devices are connected to one
another in a continuous loop, or ring.
Network protocol: This is the language, or set of rules, that computers use to
communicate with each other. Networks use different protocols. For instance, the
Internet uses TCP/IP.
How do I install a wired modem router?
A modem router is a device that connects your computer or home LAN to the Internet.
Plug one end of the phone cord directly into a phone jack, and the other end into the
ADSL port on the router.
Plug one end of the Ethernet cable into your computer's network port and the other
end into an Ethernet port on the router.
Turn on your computer. To set up, or configure, the router, you'll need to input some
parameters, for example your ISP's name and phone number.
NOTE: A router has various Ethernet ports, so you can connect various PCs to the router via
Ethernet cables. If you already have a hub or switch connecting a LAN, you only need one
cable to connect the hub to the router.
How do I log on to the Internet Service Provider?

You need to type in your username and password. Once you are online, you can get email,
look for information on the Web, look up IT words in dictionaries, try out new software, and
sign up for RSS feeds, newsletters, etc. It is important that you remember to log ofi after
using the Internet. An open line increases the risk of viruses, and hackers might break into
your computer to steal confidential data.
What is wireless networking?
Wired networks are linked by Ethernet cables, phone lines and high-speed fiber optic cables.
Wireless networks, however, use electromagnetic waves, such as radio waves, to transmit
data. These are the main types of wireless networks:
Satellites for long distances
WiMAX for connecting Wi-Fi hotspots
Wi-Fi for mediumrange distances
Bluetooth for short distances
GSM for mobile phones
What do I need to set up a home wireless LAN?
You'll need computers equipped with a wireless adapter or wireless card, a wireless access
point (a wireless router) and a broadband internet connection.
Which is better, a wired or wireless LAN?
Wired LANs are more difficult to install, but they are cheaper, faster and more reliable.
Wireless networks let you move, or roam, from one access point to another, but they are
less secure and subject to interference.

Answer these questions.

1. What does PAN stand for?
2. What is a network protocol?
3. I-low do you log on to an Internet Service Provider?
4. WiMAX is a type of wireless network. What is it used for?
5. What equipment do you need to set up a wireless LAN?
6. What are the advantages and disadvantages of wireless networks?

Case Study: Optical Fibers vs. Copper Cables
Optical fibers, used in modern optical communication systems are an example for the
application of an advanced ceramic material. They are made of extremely high-purity silica,
which must be free of even extremely small levels of impurities and other defects that would
absorb, scatter or weaken a light beam. Sophisticated processing has been developed to
produce fibers that meet the rigorous restrictions required for this application, but such
processing is costly.
Optical fibers started to replace some uses of copper cables in the 1970s, e.g. in
telecommunications and cable TV. In these applications they are the preferred material,
because the fibers carry signals more efficiently than copper cable and with a much higher
bandwidth, which means that they can carry more channels of information over longer
distances. For optical fibers, the longer transmission distances require fewer expensive
repeaters. Also, copper cable uses more electrical power to transport the signals. In
addition, optical fiber cables are much lighter and thinner (about 120 micrometers in
diameter) than copper cables with the same bandwidth so that they take up less space in
underground cabling ducts. It is difficult to steal information from optical fibers and they
resist electromagnetic interference, e.g. from radio signals or lightning. Optical fibers dont
ignite so they can be used safely in flammable atmospheres, e.g. in petrochemical plants.
Due to their required properties, optical fibers are more expensive per meter than
copper. In addition, they cant be spliced as easily as copper cable, thus special training is
required to handle the expensive splicing and measurement equipment.
Questions
1. What are optical fibers?
2. When did the optical fibers start to replace the use of cooper cables?

3. What are the strengths of optical fibers?
4. What are the weaknesses of optical fibers?
5. What are the differences between the optical fibers and cooper cables?

UNIT 6. INTERNET
1. To be familiar with internet
2. To know the basic vocabularies in internet
In group of four, discuss how would you define the internet.

Make a list of all the things you can use the internet for.
Listen to a conversation between a costumer buying a PC and a sales assistant. Try to
complete the costumers notes below.
READING
Internet FAQs
How old is the internet (the Net)? When was it created?
Its hard to say exactly. The research that led to what we now know as the internet was
begun in the 1960s.
Who created the internet?
Again, its hard to say exactly who created it. The initial research was carried out by the
Advanced Research Project Agency in America, funded by the US government.
Did the internet become popular quickly?

It took many years for the internet to become popular around the world. Its only really since
the mid-90s that the internet has been a part of our daily lives.
How do you get online?
To get connected, you need a computer, the right connection software and a modem
connected to the phone line. You also need an account with an Internet Service Provider
(ISP), which acts as a gateway between your PC and the rest of the Net.
How fast are todays Internet connections?
Today, lSPs offer a broadband, high-speed connection. The most common types are cable -
offered by local cable TV companies - and ADSL (Asymmetric Digital Subscriber Line), which
works through phone lines. They are both faster than the traditional dial-up telephone
connection. Broadband access is also offered by some electricity networks. This competing
technology, known as power-line Internet, provides low-cost access via the power plug, but
is still in development.
How long has broadband existed?
Since the late 1990s.
How much does broadband access cost?
It depends on which company you choose. Nowadays, some companies even offer free
broadband.
Why do you need a modem?
A modem (modulator/demodulator) converts digital signals into analogue signals so that
data can be transmitted across the phone or cable network.
What does TCP/IP mean?
The language used for data transfer on the Internet is known as TCP/IP (transmission control
protocol/Internet protocol). This is like the internet operating system. Every computer
connected to the Net is identified by a unique IP address.
Are there other ways of accessing the Internet?
Other methods of internet access include Wi-Fi, satellite, mobile phones and TV sets
equipped with a modem. Wi-Fi-enabled laptops or PDAs allow you to connect to the Net it
you are near a wireless access point, in locations called hotspots (for example, a Wi-Fi caf,
park or campus). Satellite services are used in places where terrestrial access is not available
(tor example, on ships at sea). High-end mobile phones provide access through the phone
network.
Choose the correct answers.

1. The Internet was
a. invented in the mid 90s. b. popular in the l960s. c. probably created in the USA.

2. Which term describes any fast, high-bandwidth connection?

a. Broadband b. dialup connection c. Wi-Fi connection
3. The power-line lnternet provides broadband access through
a. telephone lines. b satellites. c electrical power lines.
4. Which device converts computer data into a form that can be transmitted over phone
lines?
a. ADSL b. a mobile phone c. a modem
5. The standard protocol that allows computers to communicate over the Internet is called
a. an IP address. b. TCP/IP. c. HTTP.
6. The geographical region covered by one or several access points is called a
a. wireless access point. b. hotspot. c. wireless network device.
Questioning
In questions, we normally place the auxiliary verb before the subject.
Are there other ways of accessing the Internet?
if there is no other auxiliary, we use do/does (present simple) or did (past simple).
Did the Internet become popular quickly?
There are many question words in English which we use to find out more information
than just yes or no.
People
Who created the Internet?
Things
What does TCP//P mean?
Which email program is the best?
Place
Where can you find newsgroups?
Time
When was it created?
How often are web pages updated?
How long has broadband existed?
Reason
Why do you need a modern?
Quantity
How much does broadband access cost?
How many newsgroups are there?
Manner

How do you get online?

Others
How fast are today's internet connections?
How old is the Internet?
PRACTICE
In pairs, make questions using these prompts. Then practise asking and answering the
questions.
Example: When / first / use the Internet = When did you first use the Internet?
1. What type of internet connection / have at home?
2. How fast / your internet connection?
3. How much / pay for broadband access?
4. How often / access the Internet?
5. Which email program / use?
6. Who / send email to?
7. Do / use your mobile phone to access the Internet?
8. Do / use the Internet in public spaces using Wi-Fi?
9. Do / play games online?
10. How many newsgroups/ subscribe to?
Look at following the screen-shot of a web page. How many of the features (a-k) can you
say in English?
Match the browser toolbar button with the function.

1. Back a. Shows a list of the websites you have visited recently.
2. Forward b. Opens the media bar, accessing internet radio, music, video
3. Stop etc.
4. Refresh/Reload c. Displays the page you were on before.

5. Home d. Shows the latest version of the page.

6. Search e. Opens the search panel.
7. Favourites/Bookmarks f. Displays the page you were on before using the Back button.
8. Media g. Displays the page you have set as your home page.
9. History h. Prints the current page.
10. Mail i. Stops a page from downloading.
11. Print j. Displays the web addresses you have chosen as your
favourites.
k. Shows email options.
Do you know the answers to these technical questions about browsers? Answer true or
false for each one.
1. All browsers (Internet Explorer, Mozilla Firefox etc.) have exactly the same functions.
2. Cookies are data sent by an internet server to a browser. They identify the user, and track
the user's access to the server.
3. You can get your browser to delete the cookies it has stored. (In Internet Explorer go to
Tools, then to Internet Options, then to Delete Cookies.)
4. Pages you have viewed are stored in the Temporary Internet Files folder. These cannot be
deleted.
5. You can tell your browser how long to store web addresses in the History.
6. You can set your browser to block pop-up windows.
7. All pop-ups are advertisements.
8. You can add extra toolbars to your browser window, for example a toolbar from Google.
Put the words into the spaces.

click on criteria database hyperlinks
keywords matches media refine
returns sponsored view
Stage 1: Enter one or more _____________.

Stage 2: The search engine looks for _____________ in all the web pages on their
_____________.
Stage 3: The search engine ____________ the matches (or "hits") with _____________ to
the web pages.
Stage 4: The search engine may also return "_____________ links". These are links to the
websites of companies who have paid the search engine company.
Stage 5: You _____________ the hyperlink to ____________ the web page.

Stage 6: If necessary, you can _____________ your search by using advanced search.
Match the activities with the internet features.

1. Keep a public diary of your journey through South a. webmail
America b. online music store
2. Lose lots of money c. instant messaging
3. Find out about the First World War d. online radio
4. Download songs e. portal
5. Listen to music in real time f. blog
6. Check your email from any computer g. online encyclopedia
7. Find links to other websites h. currency converter
8. Exchange messages in real time with friends or i. e-zine
colleagues j. online casino
9. Check the latest exchange rates
10. Read new articles about a subject that interests you
Can you match these activities with the internet features? (It's not easy the terms are
sometimes confused with each other)
1. Exchange messages in real time about anything you like a. newsgroup

with strangers. b. forum
2. Post messages about your favourite pop group, and c. discussion group
maybe reply to other fans' messages. d. bulletin
3. Exchange information and messages about saving a local board/noticeboard
wood from development with anybody who wants to e. chatroom
join in.
4. Exchange information and views about the economy of
Australia with other Australian economists.
5. Post / download photos, video clips and messages
among a group of friends.
Choose the best words to complete the sentences.

1. "The website gets a thousand hits a week" means the website has a thousand _________
a week.
a. sales b. visits c. search engine matches
2. The words, images and other material that make up a website are called __________.

a. the contents b. the content c. the filling

3. Designs and drawings in websites are usually called __________.
a. web pictures b. web graphics c. web illustrations
4. Moving pictures in websites are usually called __________.
a. cartoons b. movies c. animations
5. Websites with sounds and/or video clips and/or animations have __________ content.
a. multimedia b. many-media c. mixed-media
6. A space in a website where you enter information (address, password etc.) is called a
__________.
a. box b. strip c. field
7. A hyperlink is often called just __________.
a. a link b. a hyper c. an HL
8. In real time means __________.
a. during working hours b. instantly c. in British Standard Time
9. A place with computers for public internet use is usually called an internet caf or
__________. even if they don't serve coffee.
a. web caf b. computer caf c. cyber caf
10. Internet cafs offer internet __________.
a. connection b. availability c. access
11. A program that adds functions to a browser (eg Shockwave) is called a __________.
a. plug b. plugged-in c. plug-in
12. Temporary internet files are stored in the __________.
a. cash b. cache c. cashe
13. Colours which all browsers can display without problems are called __________ colours.
a. browser safe b. browser acceptable c. browser easy

UNIT 7. ONLINE RESERVATION

1. To be familiar with online reservation
2. To know the basic vocabularies in online reservation
PRACTICE
Filling in an e-form
Write the information into the fields.
Fill the gaps, then put these stages in order (number them 1 to 8).
account add browse checkout
confirm delivery details invoice

shopping basket sign in
You usually have to allow at least two working days for 1______________.
Choose an item, and 2______________ it to your 3______________.
Click 4 "______________". Now it's too late to change your mind!
When you have finished shopping, click "proceed to 5______________".
Usually, you will receive an 6______________ by email.
Enter your name, address and card 7______________.
Before you can start shopping, you usually have to 8______________ to the site.
(If you do not already have an 9______________, you have to create one.)
10____________ the website, and decide what you want to buy.
Choose the best words.

Booking a hotel online
You can often make a hotel reservation 1 by /over the internet, but you may have to pay a
deposit. The deposit will usually be returned 2 to / for you if you cancel your reservation a
week or more 3 in / with advance. You will usually receive notification 4 about / of the
booking 5 by / from email. When you check 6 in / into the hotel, your details will probably
already be 7 on / inside the hotel system. When you check 8 out / out of, you will usually be
given a receipt.

UNIT 8. E-MAILING
In the end of this unit, the students are expected:

1. To be familiar with e-mailing
2. To know the basic vocabularies in emailing
READING
Read the text and find the following.

1. The type of program used to read and send email from a computer
2. The part of an email address that identifies the user of the service
3. The line that describes the content of an email
4. The computer file which is sent along with an email message
5. Facial symbols used to indicate an emotion or attitude
6. The name given to junk mail


Look at the email and respond the statements with true or false.
1. The recipient is Anna.

2. The sender is Anna.
3. Bernard knows that Carol knows when Anna will be arriving in Rome.
4. Bernard knows that Dave knows when Anna will be arriving in Rome.
5. You can say that Anna Cc-ed her email to Carol.
6. You can say that Anna Bcc-ed her email to Dave.
7. The subject line is empty.
8. The style of the email is formal.
9. Cc stands for carbon copy and Bcc stands for blind carbon copy, but the full terms are
almost never used.
10. Carbon copies were a method of making copies of documents typed on typewriters.

Are these statements true or false based on the email above?

1. Jenny didn't receive the a/w because her inbox is too small.
2. The attached files came to less than 20MB in total.
3. Jenny has resolved a technical problem, and the attachment will come through without
any problems next time.
4. Tony will have to resend the a/w.
5. Jenny is a graphic design expert
6. Tony is also going to put the files onto a disk and mail them.
7. Angela has already seen the a/w.
8. The style is too informal business emails should always be more formal than this.
Dear Jenny
As requested, I'm attaching the a/w files again.
The technical problems you've been experiencing may be due to your email provider. I have
to say, I've never heard of Whoopydudu.com. You might be better off switching to one of the
big names, such as Gmail or Yahoo.

Regarding file formats, TIFFs should be OK. If necessary, your designer will be able to
reformat them very easily, but in my experience most designers have no problem working
with TIFFs.
As the file sizes are quite large, and I understand that Angela only has a dial-up connection,
I've sent her low-res versions to look at. I hope that will be OK. They should be clear enough.
I'm just about to go on holiday, so if you need me to send these files on disk, please let me
know by Friday afternoon. I probably won't get the opportunity to check my email while I'm
away, but if anything arises that won't keep, my assistant Trevor may be able to deal with it.
Best regards
Tony
Are these statements true or false?

1. Tony thinks Jenny should change her email provider.
2. The designer will need to reformat the files.
3. Angela doesn't have broadband.
4. Tony is sending resized versions of the a/w files to Angela.
5. These versions will look the same as the original versions.
6. Tony is going on holiday on Friday morning.
7. Trevor may be able to help with any problems that come up while Tony is away.
8. The style is neutral neither formal nor informal.

UNIT 9. JOB AND CAREER

1. To be familiar with their future job probabilities
2. To know the basic vocabularies in job and career
3. To write a job application
4. To be used with a job interview
5. To write a letter of complain
READING
Computer Integrated Manufacturing
Computer Integrated Manufacturing (CIM) is a method of manufacturing in which

the entire production process is controlled by computer. The traditional separated process
methods are joined through a computer by CIM. This integration allows the processes to
exchange information with each other. It also gives the processes the ability to initiate
actions. Through this integration, the manufacturing can be faster and with fewer errors,
although the main advantage is the ability to create automated manufacturing processes.
Typically CIM relies on closed-loop control processes, based on real-time input from sensors.
It is also known as flexible design and manufacturing.
The term "Computer Integrated Manufacturing" is both a method of manufacturing
and the name of a computer automated system in which individual engineering, production,
marketing, and support functions of a manufacturing enterprise are organized. In a CIM
system, functional areas such as design, analysis, planning, purchasing, cost accounting,
inventory control, and distribution are linked through the computer with factory floor
functions. Example of factory floor functions are materials handling and management. In this
way, CIM provides direct control and monitoring of all process operations.
As a method of manufacturing, three components distinguish CIM from other
manufacturing methodologies:
Means for data storage, retrieval, manipulation and presentation;
Mechanisms for sensing state and modifying processes; and
Algorithms for uniting the data processing component with the sensor/modification
component.
CIM is an example of the implementation of Information and Communication
Technology (ICT) in manufacturing. CIM implies that there are at least two computers
exchanging information, e.g. the controller of an arm robot and a microcontroller of a CNC

machine. Many factors are involved when considering a CIM implementation. They are the
production volume, the experience of the company or personnel to make the integration,
the level of the integration into the product itself, and the integration of the production
processes. CIM is most useful where a high level of ICT is used in the company or facility,
such as CAD/CAM systems.
Questions
1. What are the advantages and disadvantages of CIM manufacturing system?
a) The manufacturing can be slower with fewer errors however it is more expensive than
traditional methods of manufacturing.
b) The manufacturing can be faster and with fewer errors, also it can create automated
manufacturing processes.
c) The manufacturing can be slower but with fewer errors and it cannot create
automated manufacturing processes.
d) The manufacturing can be faster and with fewer errors but it cannot create
automated manufacturing processes.
2. What is the role of the computer in CIM?
a) It helps to execute the repetitive activities easier and faster.
b) It links the non-functional areas, such as materials handling, to factory floor functions,
such as design.
c) It helps to execute the non-repetitive activities easier and faster.
d) It links the functional areas, such as design, to factory floor functions, such as
materials handling.
3. How many factors cited in the text to consider when CIM is implemented?
a) 1.
b) 2.
c) 3.
d) 4.
4. Which answers is not a major challenge regarding to a smoothly operating CIM?
a) Integration of components from different suppliers.
b) Process control.
c) Data integrity.
d) Process plan.
5. Which answer explain the flexible manufacturing more completely?
a) The factory can be quickly modified to produce different products.
b) When the volume of the products can be changed quickly with the help of the
computer.
c) a and b are correct.
d) Neither a, nor b are correct.


WRITING
Job Application
Letter of job application/Cover letter
Your Name
Street Address
City, State Zip
Phone Number
Todays Date
Hiring Person
Hiring Persons Job Title
Hiring Persons Company
Company Mailing Address
City, State Zip
Dear Mr./Mrs. Hiring Person,
In the first paragraph, tell how you heard about the job opening * (or about the company, if
this is not an advertised job but rather one you are trying to discover or create by making direct
contact). Mention the actual job title, and say that youre sending a resume that shows how youre
qualified for that particular job.
(*Try to find somebody who personally knows the Hiring person, and ask if you may say in your cover
letter Bill Smith suggested I write to you directly. A name the hiring person recognizes helps
tremendously in getting you noticed.)
In the second paragraph show some enthusiasm and interest in the company, and
appreciation for their products. If you know of a problem or opportunity facing the company,
mention it without in any way criticizing the company. Give an example of something you could do
to help resolve the problem or help take advantage of the opportunity.
(The best example would be something similar that you did for a previous employer to improve the
situation.)
In the third paragraph, tell how you will follow through. Ill call your office early next week
to see if we could meet soon and discuss this job opening.
(Of, if youre exploring for unadvertised jobs that may come up: Ill call your office next week to see
if we could meet soon to discuss your companys need for help in the near future.)
(Or, if youre answering a blind ad in the newspaper, and CANT call them just end on an upbeat
note and provide a phone number with an answering machine where you can be reached.)
Sincerely,
Joseph Job Hunter

Enclosed: resume
Stephen Diego
4545 Home Street
Berkeley, CA 94707
(510) 515-5151
January 23, 2009

Jean Cabrillo
V.P., Operations, South America
International Widget Corporation
222 Union Street
San Francisco, CA 94110
Dear Jean Cabrillo,
This letter is to express my interest in the position as Systems Engineer for International
Widget Corporation in South America, announced in the December job listing at the UC Berkeley
Placement Center. I am also sending a resume, showing that my expertise exactly matches the
requirements listed in the position announcement.
This position particularly caught my eye, as I recently read in the Wall Street Journal that
International Widget is considering converting all in-house computers to Windows for DOS. I have a
strong software background, and have just returned from a two-year stint in Argentina where I
functioned as an independent computer specialist/programmer for a variety of businesses. Among
other tasks, I installed and utilized Microsoft products, including Windows for DOS, and I have been
developing applications in Microsoft Quick C for Windows. I earned a reputation among my clients
for ensuring product satisfaction, and I would be happy to supply a list of client references.
I have always admired the success of International Widget, particularly in South America,
where I find the technical developments challenging and rewarding. I would very much enjoy
discussing the possibility of our working together. I look forward to hearing from you.
In the third paragraph, tell how you will follow through. Ill call your office early next week to see if
we could meet soon and discuss this job opening.
Sincerely,
Stephen Diego
Enclosed: resume

Question
1. Who is the hiring person? The address?
2. What position does the sender apply?
3. Where did the sender find the information about the job vacancy?
4. What are the senders strength?
5. What are the senders previous job? How long?

Letter of Complaint
General layout:
1. State the reason for writing the letter in the first paragraph.
2. Explain the problem in detail in the main body of the letter; include details like dates,
time, and names of people involved etc.
3. Give precise and necessary information on the situation.
4. Make the complaint: state your dissatisfaction and how you suffered.
5. Use simple past tense when describing what happened.
6. State what action you want to be taken at the end of the letter.
7. Use simple present tense to express your wish / hope etc.
Useful Expressions:
Opening
1. I am writing to complain about
2. I really must complain about
3. I wish to complain about
4. I would like to draw your attention to the condition / fact that
Making Complaints
1. I am upset about the .
2. I regret that you have not
3. We are upset about the inconvenience caused.
Giving Suggestions
1. I would appreciate your looking into this matter.
2. We suggest that in order to avoid , you should
3. I think something should be done about
Future Actions
1. I shall have no choice but to seek legal advice in this matter.
2. I regret that unless my / our request is answered, I / we shall be forced / obliged to
consider taking further action.

LETTERS OF COMPLAINT
In a formal letter making a complaint, you may use a mild tone for complaints about minor
problems or a strong tone for complaints about more serious matters, especially when you
are extremely upset or annoyed. However, the language you use should never be rude or
insulting.
In the opening remarks, you state your complaint, including details of what has happened
and when-where the incident took place.
(mild) : I am writing in connection with....../ to complain about.......the terrible behaviour /
attitude / rudeness of ...................
I am writing to draw your attention to ........................... which......................
I was disappointed by the ..............................I recently purchased from your
company.
(strong) : I wish to bring to your attention a problem which arose due to your staff /
inefficiency...................
I am writing to express my strong dissatisfaction at....................................
I wish to express my dissatisfaction / unhappiness with the product / treatment I
received from............................ on...........................
In the main body paragraphs, you present each of the specific points you are complaining
about. You start a new paragraph for each point and justify these points by giving
examples / reasons.
Although you advertise top quality, I felt that the product I purchased was well below the
standard I expected.
In the closing remarks, you should explain what you expect to happen ( e.g. to be given a
refund, replacement, apology,etc.)
(mild) : I hope you will replace.................
I feel / believe that I am entitled to a replacement / refund....
I hope that this matter can be resolved / dealt with promptly.
I hope I may expect compensation in the form of a new .......................
I would ask you to replace the....................... or give me my money back.
I hope that you will deal with this matter quickly.
I hope to hear from you at your earliest convenience.
I look forward to hearing from you at your earliest convenience.
I would appreciate your help.

(strong): I insist on / demand a full refund / an immediate replacement, etc.....or I shall be

forced to take legal action / the matter further.
Read the letter and fill in the gaps with words / phrases from the list.
but, also, furthermore, not only, however, in addition to, firstly, to make matters worse.
Dear Sir / Madam,
(paragrah 1 )......................................
I am writing to express my strong dissatisfaction at the disgraceful treatment I received at

the Walford branch of Stimpsons Electronics yesterday afternoon.
(paragrah 2 ).......................................
1........................................., the product I was given was not the model I had asked for. The
new X-140 calculator was demonstrated to me by the sales assistant, and I agreed to buy it.
2..............................................., on unpacking my purchase, I saw that I had been given the
smaller X-201 model instead.
(paragrah 3 )......................................
3............................................, this calculator was much cheaper than the model I requested
and paid for. It didnt have any of the features I needed and was much more basic than the
one I was shown to begin with.
(paragrah 4 ).....................................
4..............................................., I was deeply offended by the behaviour of the sales assistant

when I went back to the shop to complain. He was 5..................................... impolite,
6...............................................unheplful. He refused to contact the manager when I asked to
speak to him about the incident.
(paragrah 5 )....................................

As you can imagine, I am extermely upset. I must insist on a full refund,

7................................
A written apology from the local manager, or else I shall be forced to take further action. I
expect to hera from you as soon as possible.
Yours faithfully,
Caroline Adams
II. Answer the questions.
1. Why is Mrs. Adams complaining?
2. What are her specific complaints?
3. Does she justify her complaints? If so, how?
4. What is she expecting?
5. What will Mrs Adams do if she is not satisfied?
6. Has she used a mild tone or a strong tone? Underline the words or phrases to justify
your answer.
III. Join the following complaints to their examplas, reasons, using linking words / phrases
from the list below.
even though however in spite of the fact nevertheless although - but
1. The new game took fifteen minutes to load onto my computer. The salesman said it would
load instantly.
.................................................................................................................................................
.................................................................................................................................................
.............................................................................................................
2. I paid for a set of five compact discs. There were only three compact discs in the box.

.................................................................................................................................................
.................................................................................................................................................
.............................................................................................................
3. The advertisement siad that the tent was waterproof. Rain continually dripped into the
tent.
.................................................................................................................................................
.................................................................................................................................................
.............................................................................................................
4. The bicycle was brand new. The chain came off my bike the first time I rode it.
.................................................................................................................................................
.................................................................................................................................................
.............................................................................................................
5. The battery went flat after only two hours. The instructions said it lasted for sixteen hours.
.................................................................................................................................................
.................................................................................................................................................
............................................................................................................
IV. You recently went for a meal at Bennys fast food restaurant, which is a part of an
international chain. Unfortunately, the service was very slow and the food was badly
cooked , so you complained to the supervisor. However, he was very rude to you and
insisted on your paying for the meal. You have decided to write a letter of complaint to
the companys head office. Write your letter, explaining the reasons for your complaint
and saying what you expect the company.
........................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
................

....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
........................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
........................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
........................................
....................................................................................................................................................
....................................................................................................................................................

....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................

References
Esteras, S.E. 2008. Infotech: English for Computer Users (4 th Edition). Cambridge: Cambridge
University Press.

Esp Ii - TKK

Загружено:

Сведения о документе

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Esp Ii - TKK

Загружено:

Авторское право:

Доступные форматы

BKPM

(BUKU KERJA PRAKTEK MAHASISWA)

ENGLISH FOR SPECIFIC PURPOSES

PROGRAM STUDI TEKNIK KOMPUTER

POLITEKNIK NEGERI JEMBER

UNIT 1. COMPUTER ENGINEERING ................................................. 1

Politeknik Negeri Jember i

UNIT 1. COMPUTER ENGINEERING

Politeknik Negeri Jember 1

CAN YOU DO THESE?

Choose the best verb.

Politeknik Negeri Jember 2

a. de-plug b. unplug c. non-plug

Choose the best word.

Politeknik Negeri Jember 3

Match the word(s) with the picture

Politeknik Negeri Jember 4

UNIT 2. COMPUTER AND ITS HISTORY

Politeknik Negeri Jember 5

Politeknik Negeri Jember 6

Politeknik Negeri Jember 7

CAN YOU DO THESE?

Politeknik Negeri Jember 8

UNIT 3. STORAGE DEVICE

SSD vs. HDD

Politeknik Negeri Jember 9

Politeknik Negeri Jember 10

2. Where does an SSD save the data?

3. How does an HDD save the data?

4. What does a spinning speed mean for a HDD?

5. In what aspects does an SSD become superior compared to an HDD?

6. In what aspects does an SSD become inferior compared to an HDD?

9. If we have a minimal budget, what kind of drive will be chosen? Why?

Politeknik Negeri Jember 11

Listen again and complete the extract from the conversation.

Politeknik Negeri Jember 12

Politeknik Negeri Jember 13

Politeknik Negeri Jember 14

Politeknik Negeri Jember 15

CAN YOU DO THESE?

Match the following words with the statements.

1. To go back one space, hit the _______________.

Politeknik Negeri Jember 16

Match the following words with the statements.

UNIT 4. BASIC TROUBLESHOOTING

Politeknik Negeri Jember 17

1. To be familiar with the basic computer troubleshooting

How to Distinguish a Software Issue from a Hardware Issue

Politeknik Negeri Jember 18

Politeknik Negeri Jember 19

Politeknik Negeri Jember 20

Basic Hardware Repairs

Politeknik Negeri Jember 21

Politeknik Negeri Jember 22

Politeknik Negeri Jember 23

Politeknik Negeri Jember 24

it up towards its slot at about a 30 degree angle

Other Laptop Repairs. It is possible to replace the

2. How I distinguish between hardware and software error?

4. How do you replace a storage drive?

5. Can we replace an HDD of a laptop with a 3.5 inch HDD?

Politeknik Negeri Jember 25

6. How do you replace a laptop RAM?