PREFACE

In order to achieve positive and concrete result with theoretical concepts the exposure to real life
situation existing in management institution with special references to study the service quality
of CUSTMER SATISFACTION BY RELIFE INSURANCE

.In today, s scenario the practical knowledge in education especially in professional colleges is
very essential.

In Bachelor of Business Administration course research and study content of such as practical
knowledge makes the student confident and introduce about his abilities.

During the summer training I have studied deeply the various problems aspects issues pertaining
to the topic .Research have tried the best to find out the real issues of the problem and give the
findings with valuable suggestions

ASHOK KUMAR

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 ACKNOWLEDGEMENT

I would like to express my deep sence of gratitude towards the faculty and the senior around
use for their guidance and encouragement through the period of the summer training study. I
am indebted to their guidance, spirit and valuable suggestion.

I would also like to thank Reliance Life Insurance and its employees, who has been a
continuous source of inspiration for me throughout the curriculum.

I would like to thank everyone who has been a help directly or indirectly leading to the

successful completion of the study report.

ASHOK KUMAR

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 DECLARATION

I hereby declare that I have carried out training report on the topic entitled CUSTMER
SATISFACTION BY RELIANCE LIFE INSURANCE

I further declare that this training report is based on my original work and no part of this
project has been published or submitted anybody.

ASHOK KUMAR

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 TABLE OF CONTENTS

SR. NO Contents Page no.

1 Certificate

2 Preface

3 Acknowledgement

4 Declaration

5 CHAPTER 1: INTRODUCTION OF THE CUSTMER 1-5

SATISFACTION BY RELIANCE LIFE INSURANCE

6 CHAPTER 2: INTRODUCTION OF COMPANY PROFILE 6-11

RELIANCE LIFE INSURANCE

7 CHAPTER 3 :OBJECTIVES OF THE STUDY 12

8 CHAPTER 4:RESEARCH METHODOLOGY 13-15

9 CHAPTER 5 : DATA ANALYSIS AND INTERPRETATION 16-30

10 CHAPTER 6 : FINDINGS AND RECOMMENDATION 31-32

11 CHAPTER 7 LIMITATIONS 33

12 CHAPTER 8: CONCLUSION OF STUDY 34

13 ANNEXURE:

35
BIBLIOGRAPHY

36-39
QUESTIONNARIE

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