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Mobile: 09958199393
E-Mail: ashish4telecom@gmail.com
Job Objective
RDBMS / Oracle / Unix Shell Scripting / BI-Data Warehouse/ Application Support Lead
Professional Profile
An IT professional with 10 Years of experience in IT / ITeS functions of mission-critical business solutions including
application support / product enhancement using IT as a tool.
Currently working with Xerox Gurgaon as a Application SME.
Automation of Operation Process and Design, Deploying application in UNIX,PL/SQL
An effective communicator as an Team Lead with exceptional relationship management skills with the ability to
relate to people at any level of business & management.
Experience in Managing Data warehouse Application i.e Datastage and Business Objects
ITIL V3 Certification
Academic Credentials
IT Skills
Organisational Experience
IT Support / Management
Application/Database Issue Resolving, tracking with case / system / Process Study etc.
Focusing on Delivery Management for technical deliverables of concurrent projects according to SLA.
Defining escalation / response / resolution time for reported problems on the basis of criticality.
Defining best practices for project support and documentation.
Application deployment, monitoring, development with training & counseling of processing associates.
Preparing technical documents, performing task scheduling, change management, creating RFC
1:
Description : MPSBI , USDA , DMO-PPM , Lease cube are XEROX internal application where we take care of
all the functionality from source to target , Planed / Unplanned Outage , incident management.
2:
Description : OCX/OMX (Order Capture/Manage Process) is an AT&T Application which Captures the order
From user and provide their respective status phase wise.
3:
Description : PACS is prepaid application which is used to load CDR based on specific criteria.
4:
5:
Description : In CPRS (Content Provider Revenue Settlement) data is extracted from different Customer servers
from Telemedia Database and processed according to Business need and deliver to Customer.
5:
Description : In MIS I had develop the report for Business and fulfilling the Clients Adhoc Requirement.
Training Project:
Description : The project is a composite mixture of control, leadership, teamwork, resource management etc. An
employee has to submit his/her work status everyday. Work will be assigned to the subordinates and this will be
checked regularly. According to this remarks will be given to them.
Academic Projects
Project Title : Telephone Directory Role: Coding Duration: 1.5 Months
Environment : C Language using File Handling Team-size: 2
Description : This project stores all information (Contact Number, Name, and Address) as General Telephone Directory.
Personal Details
Permanent Address : Plot No:-703,Rishi Nagar, Alambagh, Lucknow-226005
Current Address : 1516, Vidhi, Mahagunpuram, NH- 24, Ghaziabad, UP
Date of Birth : 10-01-1980