NAC - NASSCOM Assessment of Competence

An Industry-designed Assessment Standard to enable 'assessed and benchmarked' pool of quality talent.

1. About NAC NASSCOM Assessment of Competence

2. Conceptualization of NAC

3. NAC Test Matrix

4. Key Benefits To Various Stakeholders

5. Employment Facilitation

6. NAC Infrastructure Requirements

7. Frequently Asked Questions (FAQ)

8. Related course by SSC NASSCOM

9. NAC Assessment Partners

10. Request For Conducting NAC

11. Resources- Sample Paper and BPM Career Guide

12. Contact

ABOUT NAC NASSCOM ASSESSMENT OF COMPETENCE

The emergence and growth of the IT-BPM industry gave a significant fillip to the Indian economy. Ever since,India has
exhibited leadership as globally sought service provider. As the industry looks to new strategies for expansion and
sustainable growth, a key area of focus is the continual generation of a relevant and high quality workforce.

SSC NASSCOM has worked to bring together leaders to create a standardized national assessment and certification
program - the NASSCOM Assessment of Competence (NAC)an online test that assesses candidates on the
basicemployability skills. NAC results are ideal for companies that wish to screen candidates during recruitment, and for
managers requiring a Training Needs Analysis. NAC acts as a culmination of competence preparation and professional skills
development.

NAC is endorsed by a wide range of organizations, including companies likeAccenture, Convergys, Concentrix, EXL,
Genpact, Infosys BPO, Wipro BPO, WNS.

CONCEPTUALIZATION OF NAC
Eligibility : Any candidate appearing in the 'final year' of an under-graduateprogram,or equivalent course.Candidate with a
minimum of 60% as aggregate in the Pre-Final Year is preffered.

Fee : The test fee to take the NAC is Rs.750 plus applicable taxes. For tests officially administered by government
universities/colleges and state-wide assessments, a subsidized fee of Rs.378inclusive of taxes, is applicable.

Note: Organizations interested in conducting this test may avail the service and infrastructure of full-fledged NAC Centers. A
surcharge of Rs.60 may be applied at such a center.

Results : Scores for the assessment are published on the NAC website two days from the conduct of the assessment.

NAC TEST MATRIX

The NAC has two parts: Skill and Domain Competencies assessment for which test takers may select from five choices of
employable functions. The test taker receives a score for each section within Part A and B.

Part A

Duration Mode of
Skill Competencies Checked
(in mins.) delivery

Comprehension
Attention to details and discrepancies
Data Organization
Analytical Ability 30 Online
Data Analysis
Problem solving

Vocabulary
Written English Grammar 16 Online
Spelling
 Punctuation

Typing Accuracy
Keyboard Skills Typing Speed 7 Online

BPM Industry key statistics

Industry processes
BPM Industry
Major players 10 Online
Awareness
Recent developments

Awareness of other cultures and attitudes

Inclusiveness
Cultural Orientation Teamwork 10 Online
Conflict management

Sentence Mastery
Vocabulary
Fluency
Pronunciation
Speaking &
Listening Language Fluency 17 Online
o Understand spoken English
Speak at a native conversational pace on everyday
topics

total duration 90 mins.

Part B (Candidate can choose any one of the following)

Duration Mode of
Domain Competencies Assessed
(in mins.) delivery

Sales skills for products/services

Telephonic etiquette
Process adherence
CRM Voice 40 Online
Teamwork
Effective work management

Fundamentals of accounting
Processes for accounts payable and receivable
Transactional
Payment processing 60 Online
Finance & Accounts
Client management

Proficiency in basic statistics

Analytics Proficiency in data interpretation 50 Online
 Publishing content in various formats
o Print
o Digital
o Multi-media
Access controls
DTP 30 Online
Familiarity with desktop publishing tools
o Photoshop
o Flash
o Corel DRAW

Content editing
Content update per specifications
Editorial Knowledge of various styles used in publications 25 Online
Familiarity with editing tools and software

total duration 205 mins.

KEY BENEFITS TO VARIOUS STAKEHOLDERS

Job Aspirants / Test Takers

A common recruitment test for all BPM companies

Serves as a diagnostic test or training-needs analysis by identifying areas of improvement
Increased employment opportunities through endorsing companies

Educational Institutes

Identifying the training needs of students and analyzing the gaps

Bridging the "education" to "employability" gap in course curricula and assessments
Enabling focus on skill buildingto increase graduate employability
Working in partnership with the industry to prepare graduates for the professional world

Government

Employment generation as a result of increased employability and talent

Aligned with the national imperative to bridge the education-employability gap
Quality workforce as a proposition for serious investors

EMPLOYMENT FACILITATION

Relevant particulars of published NAC scores are shared through a company portal accessible by NASSCOM members.
Companies may use NAC results asa method of screening potential recruitment candidates.

NAC INFRASTRUCTURE REQUIREMENTS

Description Client PC (Test Taking PC with a Monitor, Mouse & Keyboard)

Operating System Windows XP +, Vista, or 7

CPU Core 2 Duo and higher

RAM Server: 2 GB & Client: 1 GB RAM and above

HDD At least 500 GB free disk space

Web browser: Internet Explorer 10.0 (or higher) and Google Chrome 44.0.2403.89 m

SVAR is the automated language assessment. It requires a room that is acoustically

Empty Room for SVAR
appropriate for the Speaking test

Java Scripts Enable

UPS (assuming that

generator will be used 1.5 Hour Battery Backup
during power failure)

Generator (may be used for

Yes
8 hours or more if needed)

CD-ROM Drive Yes

USB Ports Yes

Antivirus Should be Disabled

Screen resolution 1024 x 768 pixels

Test Environment For Speaking & Listening Test

Disable pop-up blocker

Telephone: Mobiles/Landlines in the phone-student ratio of 1:10, i.e. 1 line for every 10 candidates.

Candidate Eligibility

1. Final year degree students from any discipline. A minimum of 60% as aggregate in the Pre-Final year is
preferred.
2. Fresh graduates with 60% aggregate in the UG program are preferred.

FREQUENTLY ASKED QUESTIONS (FAQ)

What are the skills being assessed in NAC?

NAC is an assessment of skills that enhances the candidates employability. This would include competencies in
language skills, communication skills, basic ICT, and so on. For further details, see "NAC Test Matrix" section
above.

What is the minimum educational qualification / eligibility required to participate in the program?

Test takers must be in the third year of the undergraduate program (any stream).

Do I need to undergo a NAC-prep course in order to succeed in the test?

SSC NASSCOM does not endorse or recommend any specific Training or Training Company for the preparation of
NAC. However,given that Part A of the NAC assesses skills of a fundamental nature,relevant modules are likely
covered in BPMtraining programs. While it may not be required, candidates may choose to attend such courses.

How can I take the test?

The NAC is open to current students at universities and colleges. A candidate can take the test via the following
methods if
o A college/university/institute (private or government) has offered the test to its candidates
 o Astate government holding the test across its jurisdiction invites all students therein

Note: At present, one cannot take the test as an independent individual (retail model). Such a model is anticipated
in the future; please visit the site for updates.

Is there a test fee?

Under the college/university model Under the two currently-running models/approaches (as mentioned above)
may/may not require the candidate to pay for the test as this is completely at the discretion of the client organizing
for the test (e.g. state / college / university / institute). However, once the retail model is launched, candidates will
essentially have to pay the test fee.

Will people have access to NAC from small / Tier-II, III cities?

Any university/college/institute in any location may approach SSC NASSCOM and choose to hold the NAC, thus
rendering access to their students even small and Tier II/III cities.

How widely used is the NAC?

Over the past few years, NAC has been conducted in many states across India, along with a few independent
colleges/universities.

Can the test be administered without the internet?

Internet is mandatory for the conduct of the test

RELATED COURSE BY SSC NASSCOM

SSC NASSCOM has also collaborated with industry leadership to develop an academic course offering called Global
Business Foundation Skills (GBFS). The GBFS program is aimed to empower students with foundation skills necessary for
the BPM industry. The companies represented in the effort include Accenture, Concentrix, Convergys, Dell, Deloitte,
Genpact, and Infosys BPO.
For more information about the GBFS program, download its Outcomes Based Framework (OBF).

NAC ASSESSMENT PARTNERS

Aspiring Minds is SSC NASSCOMs official partner in assessments and pan-India administration of the NAC test.

About Aspiring Minds:

Founded in 2007, Aspiring Minds is one of the world's leading assessment companies that helps organizations,
governments and institutions measure and identify talent. Their vision is to create a level playing field in education &
employment by introducing credible assessments. The mission is to develop a merit driven labor market where everyone
has the access to talent and opportunity. Headquartered in Gurgaon, Aspiring Minds has a team of over 550 employees with
senior management from top Engineering & Management colleges like IITs, NITs, IIMs etc. Aspiring Minds uses cutting
edge technology-driven assessment tools to help over 3000 Companies, including top MNCs, to hire 'right' candidates.
Aspiring Minds' assessments is taken by over 1 Million candidates every year. Aspiring Minds currently operates in US,
China, Philippines, Middle East and Sub-Saharan Africa, apart from India. More on Aspiring Minds' Technology & Products
@ www.aspiringminds.com

About Globarena:

Globarena Technologies is a technology company established in the year 2000 and since the past 16 years it has been
focusing on providing technology enabled solutions for examination, assessment and teaching-learning in the Indian higher
education space.

Globarena Technologies has a strong in-house team of professionals with the right blend of technical know-how, business
expertise and creativity to develop its software, e-content, technology framework and ensure timely project execution.

Globarena Technologies is an ISO 9001:2008 certified, ISO 27001:2013 certified and QCI NABET accredited company, we
follows stringent quality processes to ensure best customer experience.

Globarena Technologies is bestowed as "THE WORLD'S GREATEST BRANDS ASIA & GCC" by "URS International ASIA
ONE" whose process reviewers were PricewaterhouseCoopers (PwC).

REQUEST FOR THE NAC TEST

Educational institutions interested in conducting the NAC test are requested to connect with the NAC vendor directly.
Students interested, please approach your respective authorities to contact us.

RESOURCES

NAC Part A:

1. Sample Paper

NAC Part B:

1. CRM Voice
2. DTP
3. Transactional Finance & Accounts

NASSCOM's BPM Career Guide

CONTACT

Aspiring Minds
Name: Mr. Varun Nagpal
Email: varun.nagpal@aspiringminds.in

SSC NASSCOM
Name: Ms. Nisha Chaudhary
Email: nac@nasscom.in