Aw139 Customer Advisory Board Meeting

Customer Advisory Board Meeting
HAI 2015, Orlando, 2nd March 2015

Proprietary Notice
This document contains confidential data and information which

are property of AgustaWestland. AgustaWestland forbids its
circulation, reproduction or disclosure, whether in part or in its
entirety, without AgustaWestland written consent.
2
AgustaWestland Proprietary Information Commercial in Confidence
AGENDA
08:00 09:00 Breakfast and Welcome Coffee
09:00 09:15 Introduction to CAB (AW)
09:15 11:00 AW139 Technical Update (AW)
11:00 11:30 Coffee Break (Questions Collection)
11:30 12:00 PT6C-67C Technical Update (P&WC)
12:00 12:15 AW Service Excellence Update (AW)
12:15 13:00 Q&A Session (CAB Group)
13:00 14:00 Lunch
3
AgustaWestland and Guest Speakers
AW Speakers
Michael Hotze Customer Support & Training North America
Riccardo Del Duca Product Support Engineering
Matteo Ragazzi Chief Project Engineer
Maurizio DAngelo Product Support Engineering & License
Stefano Biagini Training North America
Giovanni Cecchelli Customer Support & Training Governance
Guest Speakers
Nicholas Chabee P&WC, Customer Support
Andr Pichette P&WC, Customer Support Engineering
AW SENIOR MANAGEMENT, AS WELL AS MAJOR SUPPLIERS ARE

PRESENT TODAY AND LISTENING TO YOUR CONCERNS
4
INTRODUCTION TO CAB
MICHAEL HOTZE
5
We Are Customer Support & Training
6
Service Mission and Strategy
OUR MISSION
CONTINUOUS DEVELOPMENT OF SUPPORT AND SERVICES

SOLUTIONS TO MAXIMISE HELICOPTER EFFECTIVENESS
TO ACHIEVE THE HIGHEST CUSTOMER SATISFACTION
STRATEGY
AVAILABILITY AFFORDABLE
SERVICE COSTS
EXCELLENCE WORLDWIDE PRESENCE
7
Customer Support & Training
Key Facts
Operational fleet of more than 4,800 helicopters
Over 1,400 global customers
Over 90 Authorised Service Centres
Over 1,500 people presence worldwide
More than 5,000 students join the AW training experience every year
14% annual growth of number of students joining AW Training Academies
Support presence in over 40 countries
36% of AgustaWestland revenues are delivered annually by CS&T REVENUES
Customer
Support &
Training
36%
8
Continuous Expansion in Commercial Operations
AW109 Series
950 helicopters
> 3,000,000 FH
AW139
730 helicopters
> 1,160,000 FH
AW119
212 helicopters
> 370,000 FH
AW189
11 helicopters
> 2,500 FH
Fleet Leader > 430 FH
Agusta-Bell
300+ helicopters 9
Continuous Enhancement of CS&T Organization
AW Worldwide Customer Support and Training is an integrated, multi-Geography
Organization, providing integrated support solutions in 5 Continents, to > 4800 helicopters
Current Sector Leaders in:

Training services and simulation technologies
Technical Representatives on the field
24/7 Support: three state of the art support centres (Italy, UK, USA)
Diagnostic Systems and Support Services
Strong development program on:

Excellence in Materials and Maintenance delivery
Expansion of Service and Training network and technologies
World class logistics
Mobile and intelligent Fleet Management applications
10
CS&T Expanded Geographical Footprint
4 Training Academies: Sesto Calende (Italy); Kuala Lumpur (Malaysia);

Yeovil (UK); Philadelphia (USA)
Legend: 11 Logistic Centres: AW Lonate (Italy), AW Yeovil, AW Philadelphia, AW Poland,
Service Centre AW Malaysia, AAS Belgium, AW do Brasil, AWAS (Abu Dhabi) and 3 Satellites
Training Academy Over 90 Authorized Service Centres worldwide
Logistics Centre & Satellites
4 Authorized Training Academies: Abu Dhabi, Qatar, Australia, USA (Louisiana) 11
AGUSTAWESTLAND AUSTRALIA
Major Expansion
New Hangar Facilities
& Investments
Located at Melbourne Essendon Airport
Customer Support and Maintenance Center
Opened in 2014
AGUSTAWESTLAND MALAYSIA
New Hangar, Warehouse & Training facilities
Located at Malaysia International Aerospace Centre (MIAC),
at Helicopter Centre of Subang Airport
Customer Support & Training hub for the South East Asia
AW139 Full Flight and Maintenance Simulators
Completion planned by 2015
AGUSTAWESTLAND DO BRASIL
New Hangar, Warehouse & Training Facilities
Located in San Paolo Area
Customer Support & Training hub for Brasil
Planned FFS and Maintenance Simulators
Completion planned by early 2016

12
Service Excellence is
the enabling initiative to drive
the ThinkCustomer ethos at AW
13
AW139 TECHNICAL UPDATE
RICCARDO DEL DUCA
14
Content
1. FLEET OVERVIEW
2. MIT & MAINTAINABILITY UPDATE
3. RELIABILITY IMPROVEMENTS UPDATE
4. PRIMUS EPIC IMPROVEMENTS AND FIXES
5. CORROSION PROTECTION UPDATE
6. PUBLICATION SERVICES
7. HUMS UPDATE
8. RELIABILITY DATA SHARING GROUP (RDSG)
9. DESIGN ENGINEERING UPDATE
10. TRAINING UPDATE
15
FLEET OVERVIEW
RICCARDO DEL DUCA
16
AW139 Key Numbers
Background
More than 730 helicopters delivered
More than 1,165,000 FH logged
Fleet Leader reached 10,000 FH
Top Users: >1,200-1,500 FH/year
1,000,000 FH 2Q 2014
2,000,000 FH forecast 2017
17
AW139 Fleet Leaders
S/N CUSTOMER FH S/N CUSTOMER Landings
31041 CHC 10,004 31041 CHC 28,400
31030 CHC 9,900 31030 CHC 28,100
31099 CHC 8,600 31230 SKYSHUTTLE 26,400
31046 CHC 8,150 31229 SKYSHUTTLE 26,000
31042 CHC 7,800 31211 SAUDI ARAMCO 25,000
31230 SKYSHUTTLE 7,000 31220 SKYSHUTTLE 24,500
31229 SKYSHUTTLE 6,900 31210 SAUDI ARAMCO 24,250
31020 CHEVRON 6,800 31214 SAUDI ARAMCO 23,800
31039 CHEVRON 6,700 31212 SAUDI ARAMCO 23,500
31220 SKYSHUTTLE 6,500 31243 SKYSHUTTLE 21,600
18
AW139 Worldwide Fleet Distribution
Worldwide Fleet Distribution
More than 70 Countries in 5
Continents.
19
AW139 Fleet Mission Distribution
20
MIT & MAINTAINABILITY UPDATE
RICCARDO DEL DUCA / MATTEO RAGAZZI
21
Maintenance Improvement Team (MIT)
Background
Program launched in May 2011, in
order to drive reduction of the
AW139 maintenance burden, with
the feedback of a selected group of
Operators and integrated in 2014 in
the AW Service Excellence project.
Recurrent Meetings
9 meetings held so far, alternatively
in AW Italy and AW Philadelphia.
Next #10 Meeting will be held in
AW Italy in June 2015.
22
Maintenance Improvement Team (MIT)
Main Achievement Summary
139 action items closed (42 agreed with no actions)
since the MIT started. 6%
AMPI Chapter 5 Issue 6 Change 7 (January 2015): 16%
Liebherr landing gear task interval extension

to 600 FH issued.
Electrical clipping task interval extension to 2 Year. 78%
Liebherr ECS 2-year servicing removal.

AMPI Chapter 4 Issue 3 Change 4 (February 2015):
MI62-06 interval extension from 134 FH to 400 FH.
IETP 25 (November 2014):
e.g. Loctite 8009 application on MR blade and MR Damper bolt.
23
Main Rotor Blade Life Extension
Improvement
CLOSED
New Retirement Life defined for Standard and FIPS Blades.
EASA approved AMPI Chapter 4 Issue 3 Change 2 (July 2014).
P/N Ref. Original RL New RL

16,800 FH /
3G6210A00131 RL012 10,000 FH
50,200 landings
10,000 FH /
4G6210A00132 RL012A 6,000 FH
50,200 landings
24
Tail Rotor Blade Life Extension
Improvement
CLOSED
New Retirement Life defined for Standard and FIPS Blades.
EASA approved AMPI Chapter 4 Issue 3 Change 3 (February 2015).

10,000 FH /
3G6410A00133 RL033D 40,000 landings (*)
24,000 landings
4,033 FH / 24,000 4,033 FH / 40,000
4G6410A00133 RL033F
landings landings
(*) Removal of Penalty Factors due to operation
in limited ice conditions (LIPS)
25
Tail Rotor Hub Life Extension
Improvement
CLOSED
New Retirement Life defined.
EASA approved AMPI Chapter 4 Issue 3 Change 3 (February 2015).
7,500 FH / 11,250 FH /
3G6420A00332 RL034
51,700 landings 67,500 landings
26
New Main Rotor Rotating Swashplate Life Extension
IN PROGRESS
Improvement
Target Retirement Life defined on new P/N 3G6230A00333.
EASA Certification expected within 4Q 2015.
No more bolts torque check required (MI62-06).
Removal of bolt retirement life.
Removal of penalty factor for hoist operations.
P/N Ref. Original RL Target RL

3G6230A00332 RL015
4,800 FH
3G6206P01331 RL015A
3G6230A00333 RL015B 14,000 FH
27
MR Blade Penalty Factors Reduction Program
Improvement
CLOSED
New penalty factors for rotor start & stop with wind above 27 kts.
Original
New Life Penalty
P/N Ref. Life Penalty
Factor
Factor
3G6210A00131 RL012 1.75 FH 5 landings
4G6210A00132 RL012A 1.75 FH 8 landings
28
Tailboom Life Extension
Improvement
CLOSED
New Retirement Life defined.
3G5350A00132 10,000 FH / 19,600 FH /

RL006
and subsequent 32,000 landings 32,000 landings
29
Tailboom Life Extension Program
P/N Interim RL Target RL Requirements to grant Target RL
IN PROGRESS
Replacement of STA 8700 attachments fittings
(to improve landings limit) *
3G5350A00132
80,000 Stiffener and Forward Angle Reinforcement on Fin Assy
3G5350A00133 40,000 FH (to improve also FH limit) **
Landings
3G5350A00134
Rear Angle Stiffener Reinforcement
(to increase IGB fitting life limit)
Replacement of STA 8700 attachments fittings
80,000 (to improve landings limit) *
3G5350A00135 40,000 FH
Landings Rear Angle Stiffener Reinforcement
(to increase IGB fitting life limit)
80,000
3G5350A00136 40,000 FH No retromod required
Landings
TIMEFRAME 2Q 2015 4Q 2015
* Mandatory Prerequisite: BT139-200, Tailboom Reinforcements

** Requirement applicable to all Tailboom P/Ns up to P/N 3G5350A00134 Rev. C
30
Rear Fuselage Life Extension Program
IN PROGRESS
Background
Current Retirement Life limitation: 32,000 Landings
P/N Interim RL Target RL Requirements to grant Target RL
Replacement of STA 8700

3P5340A00132 80,000
40,000 FH attachments fittings
3P5340A00133 Landings
(BT to be developed)
3P5340A00134 80,000 No modifications required

40,000 FH
and subsequent Landings (Enhanced Fuselage)
TIMEFRAME 2Q 2015 4Q 2015
31
Lead Acid Batteries Installation
Background
IN PROGRESS
Need to reduce the Direct Maintenance
Cost vs Ni-Cad batteries.
Improvement
Kit Batteries Start in Parallel with 27Ah
and 44Ah certified in March 2014 to
improve engine starting performance
is a pre-requisite for the installation of Lead Acid Batteries.
Tests performed on instrumented aircraft with Gill Sealed Lead Acid
batteries showed positive results.
Test data have been shared with P&WC to confirm suitability vs
Minimum Starting Torque curve.
Once concurrence is obtained an endorsement letter will be issued vs
Operators and STC applicants.
32
RELIABILITY IMPROVEMENTS UPDATE
33
Main Rotor Damper Recent Investigation
Background
IN PROGRESS
Failures of MR Damper in the inboard
spherical bearing area.
Cases of rod end loosening.
Action
While investigation is on going, Mandatory
Technical Bulletin BT139-410 has been
issued in January 2015 to introduce an
interim periodic inspection for bearings
outer race rotation (through slippage
marks) and rod end loosening.
34
Main Rotor Head Damper Bolt
Background
IN PROGRESS
Cases of Damper Bolt shear.
Preliminary analysis highlighted incorrect bolt
installation as a contributing factor.
Improvement
IL AW139-14-057 issued to stress the
importance of performing the MRH Damper
Bolt inspections procedures.
New bolt P/N 3G6220A01252 with larger
diameter and updated torque value of the ORIGINAL
threads certified, to be included in IETP 26.

Use of Loctite LB 8009 introduced in IETP
NEW
25 to facilitate the bolt installation.
Mandatory BT139-402 to be issued within 2Q 2015 for new bolt installation.
35
Main Rotor Damper Installation Improvements
Background
IN PROGRESS
Excessive play within 600 FH or earlier (harsh
environment), also with new ceramic bearings.
Improvement
Spherical bearing lip modification certified.
Special washer P/N 3G6220A05052 in Vespel
successfully tested and introduced in IETP Issue 25.
Mandatory BT139-402 to be issued within 2Q 2015 LIP MODIFICATION
for new washer installation.
SPECIAL VESPEL WASHER
36
Main Rotor Head Installation Improvements
Background
CLOSED
Wear of the anti-rotation block.
Damages of the cable lightning conductor.
Improvement
Installation changed in IETP 25 on cable
lightning conductor P/N A537A01AA01-
0265R2 with terminals rotated of 180
degrees, in order to facilitate installation
between MR Damper and MR Blade.
Anti-rotation block P/N 3G6220A05352 in
Nylatron certified (introduced into IETP 25).
Spares available from 2Q 2015.
37
New Main Rotor Scissors
Background
IN PROGRESS
Cases of lower scissor bearing
dislodgement.
Improvement
Mandatory BT139-392 issued to improve
installation of bearing and prevent
dislodgment through a special retaining nut.
Bearing production process improved at
supplier level.
Additional source vendor under certification
to remove 25 FH inspection and return to the
original maintenance schedule.
38
MGB Centering Plates
Background
IN PROGRESS
P/N 3G6230A02033 in service debonding,
causing unscheduled removal of MR Head.
Improvements
New design to extend the external layer to the
upper flange in order to fix also the Strip and CURRENT NEW
DESIGN DESIGN
Plate assembly with bolts.
Certification achieved.
New production standard, planned introduction
in IETP 26 (April 2015).
Target availability for spares 2Q 2015.
39
MR Blade Improvements Lightning Strip
Background
IN PROGRESS
Events of corrosion and debonding
reported on Lightning Strip.
Improvement
XPD Primer introduced since
MR Blade S/N V702.
A new bonding process of the
Lightning Strip is under certification.
Target for introduction into basic
production standard: 2Q 2015.
Technical Bulletin under development for
Part 145 improvements application,
target 2Q 2015.
40
MR Blade Improvements Trim Tab & Pocket Cover
Background
IN PROGRESS
Events of corrosion reported on Trim Tabs and Weight Pocket Cover.
Improvements
TurtleWax (BT139-105) application.
New titanium Trim Tab certified.
Improved sealing to prevent water ingress.
New titanium Weight Pocket Cover certified. TRIM TAB
Basic for production and Optional BT POCKET COVER
under development for first retrofit

at Blade Repair Centre.
Maintenance Improvements
IETP 26 will provide criteria to conduct repairs
in base maintenance without static balance.
41
Tail Rotor Blade Lightning Strip
Background
IN PROGRESS
Bonding values above the limits.
Fretting under the lightning strip.
Improvement
C-shape sacrificial steel plate (attached
between erosion shield and lightning strip)
certified to improve electrical bonding and
to protect the inner portion of the TR Blade
from mechanical erosion.
Production standard.
Optional BT under development to retrofit
in-service blades. Target 2Q 2015.
42
New Tail Rotor Elastomeric Damper
Background
IN PROGRESS
New design to increase reliability and maintainability.
Improvement
New fully elastomeric design (body and bearing).
Maintenance burden reduced with elimination
of 25 FH play check, replaced by visual
inspection at 200 FH.
EASA certification expected within 1Q 2015.
FAA certification to follow.
Optional BT for retrofit under development
with dedicated Commercial Policy for its
introduction in service.
Target availability 2Q 2015.
43
Tail Rotor Scissors
Background
IN PROGRESS
Frequent replacements of the half
scissors.
Improvement
New short coupling P/N 3G6430A01456
designed, as interim solution, to increase
current scissors reliability.
Spares availability starting 2Q 2015.
Further improvement (full redesign)
under qualification: fatigue test start
scheduled in March 2015 and final
certification planned within 4Q 2015.
44
New PCM Filter
Background
IN PROGRESS
Frequent cases of differential pressure switch pop out.
PCM filter element P/N 1865-42 with pressure
switch P/N 1865-44 reduced events, but does
not clear completely the occurrences.
Improvement
ORIGINAL P/N 3G2900V00651
New PCM P/N 3G2900V00652 designed.
New PCM will introduce standard filter elements
M8815-6/10 (45% filter surface increase)
and housing bowls.
New filters and bowls retrofittable on current
PCM configuration.
Target for certification and spares 2Q 2015.
NEW P/N 3G2900V00652
45
Servoactuators Pressure Switches
Background
ORIGINAL DESIGN
CLOSED
Electrical failures of micro-switches and false
hydraulic fail indications.
Improvement
MR servo switches sealing improved. NEW DESIGN
Protective vent P/N VE70308 and new Boot P/N
3G2910L00251 available in retrofit through
Optional BT139-105 Rev. A.
New switch P/N 87137-81 including the protective
vent certified and available.
New hermetically sealed switch design to be
certified within 1Q 2015.
Target availability for spares 2Q 2015.
46
Main Rotor Servoactuator
Background
CLOSED
Hydraulic fluid leakage from piston rod and centre
gland seals.
Improvement
Comparison test between VL seals and current
Enercap seals confirmed improved performance.
New MR Servoactuators with VL seals P/N
3G6730V00532 certified in November 2014;
introduced in production in December 2014.
New design is not affected by debonding of the
doublers on the links.
Components will be upgraded to new P/N at the
first shop visit.
47
Tail Rotor Servoactuator
Background
IN PROGRESS
Hydraulic fluid leakage
from piston rod and centre
gland seals.
Improvement
VL seals qualification on
Tail Rotor Servoactuators
in progress after positive results
on Main Rotor Servoactuators activity.
Target certification 4Q 2015.
Components will be upgraded to new P/N at the
first shop visit.
48
IGB Input Splines and Spline Adapter
Background
CLOSED
Wear/Fretting between the IGB input pinion and the
IGB input flange.
The IGB input flange coupling is designed to transmit
torque and to allow axial displacement due to the Tail
Boom in flight deflection, causing wear on coupled
surface.
Improvement
New designed input flange P/N 3G6521A00232
introduced in IETP 25.
An in service replaceable Vespel layer has been
added in order to reduce the friction coefficient.
49
Position Lights on Winglets: New Study
Background
IN PROGRESS
Premature chaffing of NAV/Position light
harness on internal winglet structure.
Improvement
Improved routing at the tailplane and winglet
interface; improved design of winglet
channel (lamp side) completed with
the additional of a pre-cured grommet.
No precise feedback received on effective
application and durability of BT139-301.
New design study under development with Semco.
50
Exhaust Installation (Latest Fuselage Configuration)
Background
IN PROGRESS
Multiple cases of cracks and
damage on exhaust and firewall.
Improvement
Repairs already available in ASRP proved
durability more than 1,200 FH.
BT139-358 to reinforce the exhaust system
configuration to prevent cracks generation.
Target 2Q 2015.
Basic in production,
starting from S/N 31609
and S/N 41408.
51
Saddles Installation (Original Fuselage Design)
Background
CLOSED
Reliability improvement of exhaust ducts
installation on original fuselage.
Improvement
Modification P/N 3G7806P08811 has been
developed in order to improve the existing
exhaust ducts installation.
Modification mainly composed by exhaust
duct saddles, installed on the upper deck, to
support both left and right rear exhausts.
Optional BT139-355 issued in Feb. 2015.
Optional BT139-377 issued in Feb. 2015 to
upgrade existing exhausts and allow thermal
blanket replacement.
52
Nose Installation Reinforcements
Background
IN PROGRESS
Cases of vibrations causing cracks and events
of autopilot disconnect.
Improvement
Modification P/N 3G5306P55211 designed to
increase MAUs installation stiffness to reduce
vibration.
New design tested on prototype helicopter
showed considerable reduction of
acceleration/vibration on components.
Basic for new build aircraft.
Technical Bulletin for in service retrofit under
development (Target 2Q 2015).
53
LH Fire Detection Inspection and Retromodification
Background
CLOSED
LH fire sensing element failed due to
interference with engine inlet fuel hose.
Improvement
Modification introduced to improve
installation of fire sensing element (new
routing); additional clamping point
provided on thermal barrier.
Mandatory BT139-373 issued in
February 2015.
54
ECS Compressor Pack (Liebherr)
Background
CLOSED
ECS compressors pulley bearing seizure
resulting in compressor pack premature
replacements.
Maintenance actions
Additional maintenance tips published
in applicable manuals.
Improvement
P/N 3G2150V02551 introduced with improved pulley
bearing design.
Confirmed increased reliability.
Optional BT139-361 issued in May 2014 for upgrade.
New maintenance tools for compressor pack introduced (IETP 25).
55
Deployable ELT
Background
IN PROGRESS
After recent ditching/emergency landing
in Europe, EASA issued AD 2014-0095R1
to request replacement of original designed
System Interface Units within January 2016.
Cases of inadvertent deployment
reported in service related to the
SIU batteries performance.
Improvement
New ELT System including new designed SIU and waterproofing improvement
is under certification process, expected to be completed within 1Q 2015.
A Mandatory BT will be issued to install the new component on the fleet.
56
Floats Pressure Leakage
Background
IN PROGRESS
Cases of partial pressure leakage in service.
Improvement
Vessel servicing procedures introduced in
IETP 23 with valve leak check.
Improved manufacturing quality (and increased
quality controls) of valve head.
Additional leak test introduced at vendor premises
on new and repaired units.
Technical Bulletin under development for Part 145
retrofit of O-rings with improved ones.
Target 2Q 2015.
57
PRIMUS EPIC IMPROVEMENTS AND FIXES
58
Phase 7 Technical Bulletins Framework
SOFTWARE Phase 7 Phase 7
CLOSED
Effectivity
OPTION/KIT V1 V3
PHASE 7 BASIC UPGRADE BT139-315 BT139-400 ALL
KIT LOW SPEED LANDING

BT139-310 ALL
GEAR CAUTION LOGIC
XPDR (for ADS-B Out) BT139-313 ALL
BT139-395 from 31201/41201 to 31398/41293

KIT TCAS II * from 31400/41300 onward
BT139-348
BT139-357 from 31005/41001 to 31157/41023

KIT 2nd GPS from 31201/41201 to 31398/41293
BT139-061
* Only for AW139 helicopters from S/N 31201/41201 onward
59
TQ MISCOMPARE Caution
8
Background 7
Intermittent indication of 6
1/2 TQ MISCOMPARE displayed on 5
CAS by different Operators. 4
7
3
TQ MISCOMPARE caution is a 2
redundancy not required by certification. 3 3
1 2 2
1
Root cause has not yet been identified. 0
Engine
Troublesho
Troublesho
replacement
replacement
Stabilant 22
application
Electrical
progress
oting in
oting
The investigation highlighted different
CSIO
MGB
contributing factors:
Engine and Engine Probes, Electrics, Avionics, Drive System.
Action
Engine probes replacement solved some of recent cases.
Primus Epic software modification and certification planned to increase the
threshold value (presently set to 5%). Target 4Q 2015.
60
ETE Calculation with Primus Epic Phase 7
Background
In certain conditions, a loss of accurate cruise
flight predictions (waypoint performance
calculations including fuel remaining, distance,
and ETE calculations) can occur.
Action
Honeywell identified a work around procedure
(available on FMS Pilot Handbook Rev. 1):
Pilot enters an altitude constraint (even if
already set by the system) on the destination or
on the selected approach.
This can be done before take-off, in flight before
the issue shows up or after the issue shows up
trying to recover the situation.
61
CORROSION PROTECTION UPDATE
RICCARDO DEL DUCA
62
Corrosion Prevention And Control Program (1/2)
BT139-280 to introduce
new waterproofing
devices
BT139-105 to improve
waterproofing
Field survey and
test campaign
ACCP Change
SIL AW139-09-014 2 and 3
issued to obtain
ACCP Issue
data from operators
2009 2010 2011 2012
63
Corrosion Prevention And Control Program (2/2)
Positive feedback from aircraft delivered with latest configuration
AV-DEC gaskets on
ACCP antennas and ACCP Alternative corrosion
Change 4 connectors protection Change 5 preventive compounds
for MR/TR components
installation hardware
2013 2014 2015
64
Water Infiltration AV-DEC Gasket Antenna
Background
CLOSED
Events of corrosion on the helicopter structure
below antennas. SHORT
NOSE
Improvement
New conductive gasket certified in July 2014.
Drawings updated to introduce new conductive
gasket.
LONG
New gasket will be basic in production NOSE
within 1Q 2015.
Optional BT139-389 issued on January 2015
for in service retrofit.
New gasket introduced in IETP Issue 25
(November 2014). LONG NOSE
ENHANCED
65
Corrosion Prevention Upper Deck Panel
Background
CLOSED
Corrosion / Contamination / Debonding
associated to:
Thermal blanket sealing degradation;
Improper waterproofing after washing activities;
Humidity infiltration.
Maintenance Actions
ACCP and BT139-105 provide instruction to
inspect, identify and correct any sealing issue.
ASRP and dedicated DWG repair issued to
restore structural integrity.
66
Corrosion Prevention Upper Deck Panel
Improvement
CLOSED
Upper deck panel P/N 3P5340A01135 basic for
long nose enhanced fuselages and retrofittable on
previous airframes through BT139-262:
Metallic honeycomb;
High temp adhesive AF191.
67
Corrosion Prevention Airframe (1/3)
Improvement
CLOSED
Application of Tectyl on Tailplane hardware.
Application of Tectyl on MGB fittings.
IETP to be updated with IETP 27.
68
Improvement
CLOSED
Application of AV15 on top of white paint
on under floor bays, floats and landing
gear bays.
69
Improvement
CLOSED
Application of AV15 in the Tail Boom
TRDS floor and internal lower
frames.
IETP to be updated with IETP 27.
70
Corrosion Prevention Drive Train
Improvement
CLOSED
Application of Ardrox AV25 on TR driveshaft
flanges/supports, TGB and IGB mating
surfaces with related fittings.
Application of Proseal around edges.
Introduction of corrosion resistant steel
hardware on TR driveshaft support to
airframe.
IETP to be
updated with
IETP 27.
71
TECHNICAL PUBLICATION SERVICES
RICCARDO DEL DUCA
72
Product Improvement Information Letter
Information Letter AW139-15-062
On February 10th, 2014 the seventh
Product Improvement Information
Letter has been issued to highlight
all the available improvements
issued from the previous Information
Letter and published through the
dedicated Technical Publications
(IETP, BT).
73
Interactive Electronic Technical Publication
Current IETP
IETP 25,
November 2014.
Next IETP
IETP 26,
April 2015.
IETP 27,
November 2015.
74
New Website and Leonardo Interface
75
HUMS UPDATE
MAURIZIO DANGELO
76
HUMS Fleet Statistics
More than 430 helicopters in-service with HUMS installed
Over 55% of the entire fleet
Over 550,000 flight hours recorded
VIP
9% MILITARY LAW
4% ENFORCMENT
7%
UTILITY
4%
OFFSHORE EMS
59% 6%
SAR
11%
77
AW139 into the Family HUMS Groundstation
AW139 HUMS migration from GE Ground Station to Heliwise started
AW139 Operators will be able to use Heliwise in 2016 with negligible impact
on maintenance (OBSC upgrade via Technical Bulletin).
Improvements introduced
New dedicated OBSC (On Board Software Configuration) improving data
collection times;
Auto Learning thresholds;
Helicopter dedicated threshold;
Trend monitoring;
No more software installation;
Enhanced engine running data
analysis with data trend.
78
HUMS Real Cases Rotor Track & Balance (RTB)
Background
Helicopters that flight in heavy rain
environments (monsoons, tropical storm,
hurricanes) may exceed Main Rotor
1/Rev Lateral.
Data trend show periodical trends, that
corresponds to rainy periods.
Blade unbalance increasing was caused
by water infiltration into the blade weight
pocket.
Action
Maintenance on blades to remove
accumulated water.
79
HUMS Real Cases Engine Unbalance
Background
ENGINE
After performing all the standard REPLACED
MGB INPUT
troubleshooting actions without results, INCREASING
Pratt & Whitney Canada was consulted TREND
in order to investigate possible engine
contribution vibrations.
Action
Investigation revealed that the unbalance
condition was generated by the engine
turbine blades.
Engine was replaced to rectify the
encountered defect.
80
HUMS Real Cases MGB Oil Cooler Fan Drive Quill
Background
Fast rising trend on Oil Cooler Bearing BEARING FAIL & CHIP
Energy Condition Indicators.
Action
NEW COMPONENT
Close monitoring period was requested
with daily MGB chip detector inspection:
during the inspections, significant
particles where found and identified in
the laboratory as bearing material
(AISI 52100).
MGB Drive Quill
was replaced on
wing.
81
HUMS Real Cases Bearing Damage
Background
The Condition Indicators that
measure the energy dispersion
developed inside a bearing
(EB2, TON2, WHT2), were
producing high readings for TTO
PIN Bearing component during
the first production run on the
bench.
FFT analysis confirmed a defect
BEARING
in the bearing outer race. REPLACEMENT
Action
Bearing replaced and MGB
tested with positive results.
82
5th AgustaWestland HUMS Conference
Vergiate, Italy
29th-30th October 2015
A precious occasion to:

Share common Operators
experience on HUMS
Share information on AW139
HUMS real cases
Share AW initiatives on the AW
Family HUMS on new products
(AW189 and AW169)
Discuss on the future of HUMS in
the aviation community
83
RELIABILITY DATA SHARING GROUP (RDSG)
MAURIZIO DANGELO
84
Reliability Data Sharing Group (RDSG)
Within the Customer Advisory Board (CAB) program, AgustaWestland (AW)

established a dedicated Reliability Data Sharing Group (RDSG) focused
on AW139 components reliability analysis, in order to identify the best
approximation of tailored reliability data and provide AW139 Customers with
the utmost reliable figures; such program is aimed to achieve an enhanced
spares planning activity and to monitor the performance of the latest
improvements introduced on the AW139 product.
85
Objective of the program
The AW139 Reliability Data Sharing Group (RDSG) program is open to all
Customers/Operators and it is based on a monthly exchange of data, plus
periodic meetings, in conjunction with CAB and Maintenance Improvement
Team (MIT) meetings, to include and to aggregate Customers reliability
feedback into the set of inputs used to drive reliability & maintainability
improvements within the AW Product Improvement initiatives.
Main objectives:
1. Determine the best available data for a common components reliability figures
database;
2. Share the reliability data among the AW139 Customers/Operators community:
Mean Time Between Unscheduled Removals (MTBUR) for and enhanced
accuracy in spares planning;
3. Monitor reliability of main recent improvement introduced on the AW139 in
service fleet.
86
RDSG Data Exchange Example
Input Data Format
87
Output and RDSG Report
All Customers/Operators that will be part of the RDSG will receive, on a
monthly basis, the RDSG Report with a reliability data set which will include,
among the various features, the following main information:
AW139 fleet data performance by world distribution, construction series, type of
mission;
AW139 Top 10 helicopter (fleet leaders) data (Flight Hours, Landings)
Reliability data by component (punctual data and rolling averages);
Reliability data by ATA Chapter (punctual data and rolling averages).
Dedicated section into Leonardo, AW Customer Portal.
Secure data exchange through Leonardo.
88
RDSG Output Report Example
Output Data Format
89
Program Launch
All the Customers/Operators interested in willing to
subscribe to the RDSG are invited to join the first
videoconference (via Webex) on April 15th, 2015.
Subscription information
To receive additional information on the program,
to request the form for the subscription and to
receive the Webex conference details, please
contact Product Support Engineering at:
AW139.mbx@agustawestland.com
RDSG.mbx@agustawestland.com
90
DESIGN ENGINEERING UPDATE
MATTEO RAGAZZI
91
Kit Improved MGB for No Oil Capability
Background
IN PROGRESS
Improved performance over and above the
current 30 min dry run capability.
High sensitivity in the Oil & Gas sector.
Improvement
Input modules equipped with additional oil
reservoirs. No external add-on emergency
lubrication system required.
Official No Oil test performed with EASA:
1 hour demonstrated.
EASA Certification expected within 2Q 2015.
Dedicated kit for retrofit via Optional Technical
Bulletin.
92
Windshield Washing Wiping System
Background
Need to improve pilots visibility in rain.
IN PROGRESS
Improve design to prevent scratches.
Improvement
Longer blades with double arm and improved
blade rubber material.
New design is FFF with respect to the current
system with no need to change the motors,
requiring only an external installation.
Certification within 1Q 2015 both for EASA and
other authorities.
Optional Technical Bulletin to be issued for retrofit.
93
Kit Liferafts 14 occupants
Background
Need of weight saving on Liferafts,
to be obtained without incompatibilities.
CLOSED
Improvement
New liferafts rated at 9 occupants
(14 occupants overload capacity).
RFM Limitation:
maximum 12 passengers on board.
More than 20 kg of weight saving.
ETSO 2C505, 2C70b compliant up to Sea State 6.
EASA Certified with RFM Rev. 13.
Optional Technical Bulletin to be issued for retrofit.
94
New ENVIRO Environmental Control System
Background
CLOSED
Need to have a weight reduction on the ECS.
Alternative to the LLI system.
Improvement
Weight Saving in excess of 17 Kg.
New automatic Set and Forget mode
(including fan speed).
Optional kit intended for new build aircraft.
Retrofits under evaluation.
EASA certified with RFM Rev. 10.
95
IBF Inlet Barrier Filter
Background
CLOSED
Need to have a better protection for engines
vs sand and very fine dust particles.
Improvement
New Inlet Barrier Filter Kit P/N 4G7160F0011x.
EASA TC certified in January 2015.
Passive filtering system;
No interfaces with the engines required:
No modification to power plant installation
required.
Optional BT139-407 allow the installation
of the IBF for the helicopters that are already
equipped with the provisions.
FAA certification to follow in order to support spares also of the FAA STC.
96
Cargo in Cabin Approvals
Background
IN PROGRESS
Customer requested the possibility to carry
cargo in cabin.
Improvement
AW is working on an optional kit TC
certification:
Design is based on a sealed container able
to meet crashworthiness requirements and
with autonomous fire detection/suppression
capability.
Preliminary design completed and first
prototype available for installation trial.
EASA TC Major Certification.
Target 3Q 2015.
97
Fully Adjustable Pilots Seats
Background
CLOSED
Pilots complaining of crew seat comfort and
requiring additional adjusting capability.
Improvement
New crew fully adjustable seats:
horizontal, vertical and tilt adjustment;
independent belt inertia reels for each shoulder
with manual locking device;
adjustable armrests and thigh supports;
adjustable lumbar support in height and depth;
enhancement on cushion material.
Optional BT139-381 available for kit
installation.
98
External Cabin Camera for Dual and Single Hoist
New Certification
CLOSED
Image recordable with DVAR.
Compatible with all displays.
Two different orientations available.
Same type camera of hook, cargo
and fin installation.
Certification Minor.
CAMERA VIEW CAMERA VIEW
Target 1Q 2015.
99
TRAINING UPDATE
STEFANO BIAGINI
100
Training Vision and Strategy
To become the Worlds premier Full Training Solutions Provider
Exceeding our Customer Expectations
THE CORNERSTONE OF OUR TRAINING SERVICE STRATEGY
Safety
Customer Satisfaction
Training is fundamental
Innovation
part of the through-life
Operational effectiveness through relationship between
Service Excellence AW and its Customers
Worldwide Services
SAFETY WORLDWIDE
AVAILABILITY INNOVATION
OPERATIONAL
CUSTOMER SATISFACTION EXCELLENCE
101
Global Training Network
Sherborne
UNITED ATIL Yeovil
STATES OF Training Academy
AMERICA
Philadelphia Aberdeen
Training Academy AW 189 FFS
SAR* Yeovilton
Wildcat Training Centre
UNITED UK
KINGDOM
Morristown
Rotorsim US
Zurich ITALY
Satellite
Frosinone
FTO
USA
Sesto Calende
Training Academy
A. Marchetti
Kuala Lumpur
Sesto Calende Training Academy
Rotorsim
* From 3Q 2015
MALAYSIA
ITALY
102
Worldwide Training Capabilities
4
WORLDWIDE TRAINING CAPABILITY
TAINING
ACADEMIES UK ITA
USA MY
IN 3
CONTINENTS Military Training Excellence Civil - Dual use Training Excellence
With satellite approval concept
2014 CIVIL TRAINING KEY DATA
650
Courses
30520
Simulator
7850 6570
Flight
Students
Hours From 70
Countries
Hours
ITA 21950 ITA 6500 AW139 / AW189
USA 5072 USA 920 AW109E/ AW109SP
Satellites 3498 MALAYSIA 430 SW4 / AB206

103
Flight Simulators
Mainly relying on Rotorsim, a JV between AW and CAE. We begin offering
comprehensive training for AW109 operators in 2006, followed by an unrecorded
SYNTHETIC TRAINING DEVICES
expansion on AW139 and recently AW189.

The Rotorsim area features three CAE/AW built - Full Mission - Full Flight Simulators.
AW109E FFS AW109LUH FFS/FTD
6 NEW
Flight
AW109E FTDIII/FNTP
2 X AW139 FFS
AW109N FFS/FTD
AW189 FFS
Simulators AW169 FTD AW109GrandNew FFS/FTD
launched in
the last (From 2Q 2015) NH90 FMS
3 YEARS AW169 FFS

(From 4Q 2015)
NH90 VST
4 VIPT
104
2014 Flight Simulator Enhancements
AW139 FFF Simulator in Whippany
Upgrade to Phase VII
Visual system update
FAA qualification for NVG operation
105
Training Solution
INNOVATIVE ADAPTIVE PROGRESSIVE AND OPERATIONAL ORIENTED
HIGHLY SPCIALIZED EFFECTIVE AND COMPETENCE ORIENTED

106
Our Customers Students Profile
Our latest students are a mix of Digital Natives and

very experienced pilots/technicians who need to adapt
to glass cockpit and system integration
Many are on line 24/7, with multi-national social relationships and
collective learning through social media interaction Some have no
experience with Interactive and Automated Technology
Our Products and solutions are becoming more and more innovative to
be competitive, so wee are evolving our training to make it more
adaptive as our customers evolve with our aircraft and support solutions.
107
Web Based Training
OUR SOLUTION
24 hours a day
7 days a week
Self paced study prior to classroom
A complete on line Training Academy designed

to be compatible with both, PC and portable
devices.
Supported form an on-line team, to enable time
spent in the classroom to be focused on the
more advanced elements of the course.
108
Tablet Training Material
Tablets are given to the students so that the lesson is more

interactive and easy to bring during their staying through the AW
Training App, enabling for notes to be saved on their e-book
109
Tablet Training Material
STATE OF THE ART

VMT TECHNOLOGY
Immersive BRINGING THE
Task oriented ENGINEERING
3D MAINTENANCE
Interactive with TRAINING TO THE
Tools/GSE NEXT LEVEL
AW IS THE LEADING OEM INTRODUCING FULL MAINTENANCE TRAINING SIMULATORS

AND VIRTUAL MAINTENANCE TRAINERS
MTS
Full Scale
Real A/C
Parts
Fully
SETTING
functional
THE Approved for
STANDARD full Practical
Training
Experience
110
Pilot Type Rating Approach
Utilize distance learning (DL) to deliver, in advance, part of pilots ground training.
PILOTS
Utilize Procedural Trainers (VIPT) in pilots training to improve the quality and
efficiency of the course, consolidate ground phase and introduce flight phase.
Flight Simulation available with the first Aircraft Delivery
Provide operational training based on Customer needs.

DISTANCE LEARNING MULTIMEDIA CLASSROOM FLIGHT SIMULATOR LIVE FLIGHT
AW169 AW169 AW169
INTERACTIVE TRAINER COMMONALITY TRAINING

AW169
UP
40%
TYPE RATING
REDUCTION
111
Maintenance Type Training Approach
The ENGINE training is included in the all maintenance course.

ENGINEERS
Allowing the full endorsement of the Part 66 license.
Utilize 3D Virtual Maintenance Training into maintenance training to simulate tasks

like the system tests.
System configuration, fault injection, perform troubleshooting procedures, etc
Completing on Full Scale Maintenance Trainer for Practical Task execution
DISTANCE LEARNING MULTIMEDIA CLASSROOM VMT MTS

AW169 AW169 AW169 AW169
112
Advanced Services Flight Crew Training Courses
Over 1000 different courses are availble
Available courses AW139 AW189 AW169
Conversion/Advanced
PILOT COURSES
Glass Cockpit & Pre entry
Type Rating Single/Multi Pilot
Advanced Training: NVG, Oil Rig, SAR Modes & LOFT
Operator Conversion
Additional Courses AW139 AW189 AW169 AW109 SET

Role Training
HEMS/SAR Crewmember
Mountain training
Ab Initio
Basic Multi Engine Instrument Rating
CRM/MCC/CFIT
113
Advanced Services Ground Crew Training Courses
Over 800 different courses are available
Available courses AW139 AW189 AW169
ENGINEERS COURSES
Conversion
Pre entry
Type Rating Training - Theory
Type Rating Training - Practical
Advanced
Additional Courses AW139 AW189 AW169 AW109 SET/MET

Role KITS
Floats & Rafts
R&O
Ab Initio
New Technology
Staff (Quality Management etc.)
114
Operational Training Courses
SAR OIL & GAS HEMS
Advanced Training Syllabus Operator Conversion Recurrent & OPCs
Embedded in the training Course based on Operator SAR Areas and support
Service offering SOP structures (i.e. Mountains
Simulator Realistic Ancillary Training (i.e. Area/Boats/Open Fields),
Scenarios and HUET/Cabin Evacuation) using Military bases
Configuration Medical Crew Training NVG courses
Tailor made Capability Full Crew Training
Training Solution
LAW ENFORCEMENT REARCREW CRM/HF

Additional Police chase Basic Training CRM/HF elements
Scenarios Type Training embedded in Operator
Sensors Training Hoist Conversion and LOFT
Flir/Maps Training
Rescueman CRM as full crew
Rescue Swimmer Multi Pilot Training scenario
Hoist Maintenance courses based
Role change courses
115
Introducing Leonardo for Training
TRAINING HISTORY INDIVIDUAL STUDENT PROGRESS
COURSE FINDER AND MUCH MORE

Easy online enrolment
Find your courses
Course details available on line, including location,
timing and lesson, as well as Simulator and Helicopter
Serial Number
Personal bio data completion to speed up registration
and course accreditation process
Your bio data will need to be filled once and be
recorded for any future event
Uploading your picture, ID, Flight License and Medical
View your training history
Review and administer all your contracts and
personnel training in one place
FROM 2015
116
Flight Planning Mobile Application
Skyflight is the gateway to your AgustaWestland helicopters' flying experience.
Wherever you are youll be provided with relevant aviation information.
In addition to a real-time stream of weather and environmental data, which can
be used in conjunction with the AgustaWestland aircraft performance data.
Quickly, you'll see how easy your pre-flight experience can be with Skyflight:
Accurate Weight & Balance calculation.
Route design, amendment and
assessment in just a few clicks.
Rapid upload of flight data
to the aircraft systems.
117
Roadmap 2015
JAN MAR JUN SEP DEC
1st Release Increment 1 Increment 2 Increment 3 Increment 4
MAR - Increment 1 JUN - Increment 2

IN FLIGHT EXPERIENCE FAMILY RELEASE
Chart E and Pilot Log Reports AW189 RFM Specific Performance
H/C In Flight Position AW169 Weight and Balance
Airport plates AW139 Basic Performance
AW189 Debriefing AW169 Data Upload
SEPT - Increment 3 DEC - Increment 4

SERVICE GROWTH ADVANCED SERVICES
VFR Flight Plan Filing CAT A Performance
AW169 RFM Specific Performance Weather Radar
AW169 Debriefing AW139 RFM Specific Performance
118
Conclusions
Since the integration of the AW training capabilities across geographies, a
number of key capabilities have been combined, with new services
becoming established as cornerstones of future development and growth.
By embracing the advances in technology, we will strive to develop
INNOVATIVE, EFFECTIVE training programmes designed around OUR
CUSTOMER requirements, and to expand our WORLDWIDE training
services network.
AgustaWestland will continue to invest in the
future to become the Worlds premier Full Training
Solutions Provider for its Customers
SAFETY WORLDWIDE
AVAILABILITY INNOVATION
OPERATIONAL
CUSTOMER SATISFACTION EXCELLENCE
119
AGENDA
08:00 09:00 Breakfast and Welcome Coffee
09:00 09:15 Introduction to CAB (AW)
09:15 11:00 AW139 Technical Update (AW)
11:00 11:30 Coffee Break (Questions Collection)
11:30 12:00 PT6C-67C Technical Update (P&WC)
12:00 12:15 AW Service Excellence Update (AW)
12:15 13:00 Q&A Session (CAB Group)
13:00 14:00 Lunch
120
THANK YOU FOR YOUR ATTENTION

Aw139 Customer Advisory Board Meeting

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Aw139 Customer Advisory Board Meeting

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Customer Advisory Board Meeting

HAI 2015, Orlando, 2nd March 2015

This document contains confidential data and information which

09:00 09:15 Introduction to CAB (AW)

09:15 11:00 AW139 Technical Update (AW)

11:00 11:30 Coffee Break (Questions Collection)

11:30 12:00 PT6C-67C Technical Update (P&WC)

12:00 12:15 AW Service Excellence Update (AW)

12:15 13:00 Q&A Session (CAB Group)

13:00 14:00 Lunch

AW SENIOR MANAGEMENT, AS WELL AS MAJOR SUPPLIERS ARE

CONTINUOUS DEVELOPMENT OF SUPPORT AND SERVICES

Current Sector Leaders in:

Strong development program on:

4 Training Academies: Sesto Calende (Italy); Kuala Lumpur (Malaysia);

Completion planned by early 2016

AMPI Chapter 5 Issue 6 Change 7 (January 2015): 16%

Liebherr landing gear task interval extension

Liebherr ECS 2-year servicing removal.

P/N Ref. Original RL New RL

P/N Ref. Original RL New RL

P/N Ref. Original RL New RL

P/N Ref. Original RL Target RL

3G6230A00333 RL015B 14,000 FH

4G6210A00132 RL012A 1.75 FH 8 landings

P/N Ref. Original RL New RL

3G5350A00132 10,000 FH / 19,600 FH /

* Mandatory Prerequisite: BT139-200, Tailboom Reinforcements

Replacement of STA 8700

3P5340A00134 80,000 No modifications required

TIMEFRAME 2Q 2015 4Q 2015

threads certified, to be included in IETP 26.

under development for first retrofit

SOFTWARE Phase 7 Phase 7

PHASE 7 BASIC UPGRADE BT139-315 BT139-400 ALL

KIT LOW SPEED LANDING

XPDR (for ADS-B Out) BT139-313 ALL

BT139-395 from 31201/41201 to 31398/41293

BT139-357 from 31005/41001 to 31157/41023

* Only for AW139 helicopters from S/N 31201/41201 onward

2009 2010 2011 2012

2013 2014 2015

A precious occasion to:

Within the Customer Advisory Board (CAB) program, AgustaWestland (AW)

2014 CIVIL TRAINING KEY DATA

ITA 21950 ITA 6500 AW139 / AW189

USA 5072 USA 920 AW109E/ AW109SP

Satellites 3498 MALAYSIA 430 SW4 / AB206

expansion on AW139 and recently AW189.

AW109E FFS AW109LUH FFS/FTD

3 YEARS AW169 FFS

HIGHLY SPCIALIZED EFFECTIVE AND COMPETENCE ORIENTED

Our latest students are a mix of Digital Natives and

Self paced study prior to classroom

A complete on line Training Academy designed

Tablets are given to the students so that the lesson is more

STATE OF THE ART

AW IS THE LEADING OEM INTRODUCING FULL MAINTENANCE TRAINING SIMULATORS

Flight Simulation available with the first Aircraft Delivery

Provide operational training based on Customer needs.

INTERACTIVE TRAINER COMMONALITY TRAINING

The ENGINE training is included in the all maintenance course.

Allowing the full endorsement of the Part 66 license.

Utilize 3D Virtual Maintenance Training into maintenance training to simulate tasks