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strategy in RBS and was backing NatWest into it his team had develop a global data
warehouse that pulled various elements of people data together from HR systems across
the Group including information such as where they work, what their performance rating
is, what their salary is, particularly measures, and start building a much more proactive
HR measurement approach which they called human capital. RBS also must implement
flexible staffing process to make staffing decisions consistent with long-term plans. They
should foster an environment where developing talent is a priority. Empower managers
with the skills to provide ongoing feedback and coaching. Human Capital Toolkit was
introduced which was a suite of on-line tools and resources that helped HR professionals
across the group diagnose issues, develop interventions, share best practices and measure
the effectiveness of their people strategy. The benefits of this tool were conveyed to the
managers and this tool was launched in the retail banking operations in the US. The
understanding of the tool and its usage has been extremely high in UK and US but its
reach is almost 50% in Asia and Europe.