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2. ARG Clinic
VISION Clinic Schedule: Monday to Friday
Registration time: 7:30 am to 2:00 pm
A dynamic institution responsive to public Consultation Time: 8:00 am to 5:00 pm
health needs through excellence in research,
training, control and management of 3. Dermatology Clinic
infectious and tropical diseases. Clinic Schedule: Monday to Friday
Registration time: 7:30 am to 9:00 am
Consultation Time: 9:00 am to 12:00 noon
b. Requested certificates shall be issued only to c. Senior Citizen Identification Card for senior citizens
the patient, parents of minors, legal guardians,
next of kin or legitimate claimants authorized by d. PWD Identification Card for person with disability
the patient or parents of minors.
e. 4Ps (Pantawid Pamilya Pilipino Program) Identification
c. If the patient is physically and mentally Card for indigent
incapacitated, authorization to request
certificates must be signed by the next of kin or
legally appointed guardian.
d. Valid IDs of both the claimant and the SPECIAL PRIORITY LANE
authorizing party shall be presented in claiming
certificates and other medically related requests.
a. Senior citizen
b. PWD
c. Pregnant women
d. Inmates
ANIMAL BITE CLINIC FOLLOW UP ANIMAL BITE CLINIC NEW
Provides
7 Go to Cashier 2 Receives 5 minutes Cashier instruction.
payment and
Pay applicable issues official If for scheduled laboratory go to step 3, if not go to step 4
fees receipt. 3 Go to Performs blood- 10 minutes Medical
8 Go to the Issues 15 minutes RA on duty Phlebotomy draw.
Vaccination queuing area
Room number for
(if for
vaccination.
Give the official scheduled
receipt laboratory)
9 *Queuing Vaccination 1 hour and Nurse on *Go to ARG Conducts PPD / 15 minutes Nurse on
number for procedure. 30 minutes duty tuberculin skin duty
vaccination will 4 testing
be called Provides Consultation, 30 minutes Physician
discharge clinical on duty
instruction management and
and interpretation of
clearance. laboratory result
10 Discharge from Checks 5 minutes Guard on Provides discharge 30 minutes Nurse on
Animal bite clinic patient duty instruction. duty
clearance.
Issues of clearance
END OF TRANSACTION
*Patient waiting time to be called for consultation is not included. 2 Go to Facilitate patient 5 minutes
Information registration.
Unit
3 Go to Cashier 1 Receives 5 minutes Cashier
payment and
Pay applicable issues official
fees receipt.
4 Go to ARG Calls patient for 15 minutes Nurse on
Clinic interview and duty
vital signs.
Provides
instruction.
Go to Performs blood- 10 minutes Medical
Phlebotomy draw.
5 area
4 *Go to TB Vital Signs 30-40 Nurse on Steps Client/ Agency Activity Duration Person
DOTS Clinic taking. minutes duty Patient of Responsible
Activity Activity
Consultation TB DOTS 1 Proceeds Receives a 5 PACU Officer
and clinical Physician to Public customer with minutes
5 Discharge Checks 5 minutes Guard on Assistance complaint
Complaints
from TB patient duty Desk/Unit
DOTS clinic clearance.
2 Narrates Interviews 5 PACU Officer
END OF TRANSACTION details of the customer, minutes
complaint documents the
and signs the details of the
*Patient waiting time to be called is not included.
complaint at
the PACU form
and provides
appropriate
correction to
address the
customer
complaint
3 - If resolved, 5 PACU Officer
documents minutes
correction on the
PACU form. If not
resolved, explains
to the customer
that the case will
be forwarded to
QAO and will be
elevated to the Top
Management and
documents on the
complaint form.
4 - Forwards copy within 30 PACU Officer
of the complaint minutes
form to Quality
Assurance Office
within
24-48
hours if
it falls on
holidays/
5 - Analyzes the PACU
complaint and Officer/Head
informs the within 1 and QAO
concerned working Head
department/ day
section for
investigation and
root cause analysis
of the complaint as
necessary.
6 - Formulates within 5 Concerned
corrective action working Department
based on root days
cause analysis and
submits report to
QAO
7 - Implements Timeline Concerned
formulated Department
corrective action.
8 - Provides official monthly PACU
report to Directors basis Officer/Head
Office, Assistant and QAO
Directors Office Staff/Head
and Division
Chief concerned.
Monitors
implementation of
corrective action.